Manufacturer's Warranty (European Union) - Truma iNet Box Operating Instructions Manual

Manufacturer's warranty
(European Union)
1. Scope of manufacturer's warranty
As the manufacturer of the unit, Truma undertakes a warranty
towards the consumer that covers any material and/or manu-
facturing defects of the unit.
This warranty is applicable in EU member states as well as
in Iceland, Norway, Switzerland and Turkey. A consumer is
the natural person who was the first one to purchase the
appliance from the manufacturer, OEM or dealer and who
neither resold the appliance in a commercial or self-employed
professional capacity nor installed it for a third party in such a
capacity.
The manufacturer's warranty covers any of the aforemen-
tioned defects that occur within 24 months upon concluding
the purchase agreement between the seller and the con-
sumer. The manufacturer or an authorised service partner
undertakes to remedy such defects through subsequent ful-
filment, i.e. at their discretion either by repairing or replacing
the defective item. Defective parts shall become the property
of the manufacturer or the authorised service partner. If the
appliance is no longer manufactured at the time of defect no-
tification and if replacement delivery has been opted for, then
the manufacturer may deliver a similar product.
If the manufacturer remedies a defect under its warranty com-
mitment, the term of the warranty shall not start again with
regard to the repaired or replaced parts; rather, the original
warranty period shall continue to be applicable to the appli-
ance. Only the manufacturer itself and an authorised service
partner shall be entitled to conduct a warranty job. Any costs
that occur in the event of a warranty claim shall be settled
directly between the authorised service partner and the
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manufacturer. The warranty does not cover additional costs
arising from complicated removal or installation jobs on the
appliance (e.g. dismantling of furnishings or parts of the vehi-
cle body), and neither does it cover travel expenses incurred
by the authorised service partner or the manufacturer.
No further-reaching claims shall be permitted, especially dam-
age claims presented by the consumer or third parties. This
provision shall not affect the validity of the German Product
Liability Act (Produkthaftungsgesetz).
The voluntary manufacturer's warranty does not affect the
consumer's legally valid claims for defects against the seller in
the relevant country of purchase. In individual countries there
may be warranties that can be issued by the relevant dealer
(official distributor, Truma Partner). In such cases the warranty
can be implemented directly through the dealer from whom
the consumer bought the appliance. The warranty regulations
of the country in which the appliance was purchased by the
consumer for the first time shall also be applicable.
2. Warranty exclusions
No warranty claim shall be applicable under the following
circumstances:
– Improper, unsuitable, faulty or negligent use and any use
that is not compliant with the intended purpose
– Improper installation, assembly or commissioning, contrary
to operating or installation instructions
– Improper operation or operation contrary to operating or
installation instructions, particularly any disregard for main-
tenance, care or warning notes,
– Instances where installations, repairs or any other proce-
dures have been conducted by non-authorised parties
– Consumable materials and parts which are subject to natu-
ral wear and tear