Black Box EMD4000T User Manual
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Black Box EMD4000T User Manual

Emerald 4k unified kvm extenders
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USER MANUAL
EMD4000T, EMD4000R
EMERALD 4K
UNIFIED KVM
EXTENDERS
24/7 TECHNICAL SUPPORT AT 1.877.877.2269 OR VISIT BLACKBOX.COM
EMERALD
EMERALD

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Summary of Contents for Black Box EMD4000T

  • Page 1 USER MANUAL EMD4000T, EMD4000R EMERALD 4K UNIFIED KVM EXTENDERS 24/7 TECHNICAL SUPPORT AT 1.877.877.2269 OR VISIT BLACKBOX.COM EMERALD EMERALD...

  • Page 2: Table Of Contents

    4.3 Private Connection ....................................11 5. INSTALLATION .................................... 12 5.1 Emerald Receiver (EMD4000R) Checklist ..............................12 5.2 Emerald Transmitter (EMD4000T) Checklist ............................12 5.3 Installation Options ......................................12 5.4 Connect the Emerald Receiver ..................................13 5.5 Connect the Emerald Transmitter ..................................14 5.6 Starting Up and Default Settings for IP ................................
  • Page 3 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 TABLE OF CONTENTS TECHNICAL SUPPORT 1.877.877.2269 8.5.3 Edit Connection ........................................22 8.5.4 Remove Connection ......................................23 8.6 Control Tab ......................................24 8.6.1 Preferences ........................................25 8.6.2 Network ..........................................27 8.6.3 System ..........................................28 8.6.4 Password ...........................................30 8.6.5 Transmitter ........................................30 8.7 Managing Users .....................................34 8.7.1 Add a User ..........................................34 8.7.2 Auto Log-on ........................................35...
  • Page 4 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 LASER WARNING TECHNICAL SUPPORT 1.877.877.2269 WARNING: Laser. If using an optical fiber SFP+ adapter when connecting an Emerald to a switch or other device, the user must observe precautions for working with a Class 1 laser product. 1.877.877.2269 BLACKBOX.COM...

  • Page 5: Specifications

    Approvals Power Supply: TUV, UL EMD4000T: (1) DisplayPort, (1) Power, (1) DB9 serial, (1) USB Type B, (1) RJ-45, (2) SFP cages, (2) 3.5-mm audio; Connectors EMD4000R: (1) DisplayPort, (1) Power, (1) DB9 serial, (4) USB Type A, (1) RJ-45, (2) SFP cages, (2) 3.5-mm audio;;...

  • Page 6: Licensing

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 1: SPECIFICATIONS TECHNICAL SUPPORT 1.877.877.2269 1.2 LICENSING NOTE: For managed installations with more than 32 users, you will need to use Boxilla KVM AV/IT Manager. The basic Boxilla license (BXAMGR) supports 25 users. Other available licenses for Boxilla are listed below: Š...

  • Page 7: Overview

    Š Supports video resolutions up to 2K/HD or 4K/UHD Š Š Supports digital audio Š 2.2 AVAILABLE MODELS The following models are available: Š Single-Head 4K Transmitter (EMD4000T) and Receiver (EMD4000R) Š Š 1G 48-Port Network Switch (EMS1G-48) Š Š 10G 28-Port Network Switch (EMS10G-28) Š...

  • Page 8: What's Included

    SFP+ - 10-Gb, Extended Diagnostics, 850-nm Multimode Fiber, 300-m, LC LSP422 SFP+, 10GBASE-R, 1310-nm single-mode, 10 km CALL TECHNICAL SUPPORT SFP+, Copper NOTE: References to the Emerald system in this document refer to both Receivers (EMD4000R) and Transmitters (EMD4000T). 2.3 WHAT’S INCLUDED EMD4000R includes: Š (1) Receiver Š...
  • Page 9 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 2: OVERVIEW TECHNICAL SUPPORT 1.877.877.2269 For larger configurations, a central manager is needed—Boxilla. Boxilla operates as a central manager for a “managed domain.” A managed domain is a collection of Emerald Receivers and Transmitters managed by a Boxilla. Once a Receiver or Transmitter has been added to a managed domain, it can only communicate with other Receivers or Transmitters within this managed domain.

  • Page 10: Configuration

    Boxilla is supplied pre-loaded and is straightforward to deploy, requiring only a network connection and a power input to begin operation. The current version of Boxilla provides management of Black Box’s Emerald system. For more information on Boxilla, refer to the Boxilla user manual.

  • Page 11: Modes Of Operation

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 4: MODES OF OPERATION TECHNICAL SUPPORT 1.877.877.2269 The Emerald system supports the following modes: Auto-Login, Auto-Connect and Private Connection Modes. 4.1 AUTO LOGIN In Auto-Login Mode, turning on the Emerald Receiver automatically causes a login as a pre-defined user. The user is presented with the permitted connections that have been predefined.

  • Page 12: Installation

    Š Emerald Quick Installation Guide (QIG) (You can download this from blackbox.com) Š 5.2 EMERALD TRANSMITTER (EMD4000T) CHECKLIST Before installing your Emerald Transmitter, refer to the list below to ensure that you have all the items necessary for installation: Š Emerald Transmitter Š...

  • Page 13: Connect The Emerald Receiver

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 5: INSTALLATION TECHNICAL SUPPORT 1.877.877.2269 5.4 CONNECT THE EMERALD RECEIVER The recommended sequence to connect the receiver is: 1. Locate the power supply adapter and the AC line cord. 2. Plug the DC connector of the power supply into the matching socket on the rear of the receiver. 3.

  • Page 14: Connect The Emerald Transmitter

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 5: INSTALLATION TECHNICAL SUPPORT 1.877.877.2269 TABLE 5-1. EMERALD RECEIVER COMPONENTS NUMBER IN FIGURE 5-1 COMPONENT DESCRIPTION AND 5-2 Power LED Lights green when power is ON (1) 3.5-mm connector Connects to speakers (1) 3.5-mm connector Connects to microphone (2) USB Type A connectors...
  • Page 15 LEAVE THE TECH TO US LIVE 24/7 CHAPTER 5: INSTALLATION TECHNICAL SUPPORT 1.877.877.2269 FIGURE 5-3. FRONT VIEW OF THE EMERALD 4K TRANSMITTER (EMD4000T) FIGURE 5-4. REAR VIEW OF THE EMERALD 4K TRANSMITTER (EMD4000T) TABLE 5-2. EMERALD TRANSMITTER COMPONENTS NUMBER IN FIGURE 5-3 COMPONENT DESCRIPTION...

  • Page 16: Starting Up And Default Settings For Ip

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 5: INSTALLATION TECHNICAL SUPPORT 1.877.877.2269 5.6 STARTING UP AND DEFAULT SETTINGS FOR IP 1. Once everything is connected, press the Power button on the front of the Emerald Receiver. 2. The On-Screen Display (OSD) will appear on the screen. 3.

  • Page 17: Networked Installation

    TYPE DEFAULT GATEWAY SUBNET MASK Static Emerald Receiver (EMD4000R) 192.168.1.21 192.168.1.1 255.255.255.0 Static Emerald Transmitter (EMD4000T) 192.168.1.22 192.168.1.1 255.255.255.0 Static Boxilla Manager (BXAMGR) 192.168.1.24 192.168.1.1 255.255.255.0 Once the IP addresses have been configured, each receiver will need to be configured for users, user passwords, user access rights and default video resolutions.

  • Page 18: Operation Of Emerald System

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 7: OPERATION OF EMERALD SYSTEM TECHNICAL SUPPORT 1.877.877.2269 7.1 LED IDENTIFICATION Front panel There is one LED on the front panel of an Emerald unit (integrated into the power-button on the Receiver) - called the STATUS LED. The STATUS LED will light up when the unit (Receiver or Transmitter) is turned on.

  • Page 19: Osd Functions

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 8: OSD FUNCTIONS TECHNICAL SUPPORT 1.877.877.2269 The Emerald Receiver and Boxilla incorporate an On-Screen Display (OSD) that allows you to view information about the configuration of your system and potentially also allows for setting connections and configuration parameters such as the IP address, depending on the type of user.

  • Page 20: Default Username And Password

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 8: OSD FUNCTIONS TECHNICAL SUPPORT 1.877.877.2269 8.3 DEFAULT USERNAME AND PASSWORD The Emerald Receiver ships with a default username of admin with a blank password (i.e. no password). This user cannot be deleted, but the password can be changed.

  • Page 21: Creating A New Connection

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 8: OSD FUNCTIONS TECHNICAL SUPPORT 1.877.877.2269 By default, there is one connection called “Default Tx - 192.168.1.22” that defines a connection to an Emerald Transmitter with its factory defaults. A maximum of 32 connections can be defined for an Emerald Receiver by default, and these connections can be shared by users as defined by an administrator (different users can have the same connection).

  • Page 22: Connectiing

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 8: OSD FUNCTIONS TECHNICAL SUPPORT 1.877.877.2269 Š Enable USB Redirection: when set, this enables non-keyboard and non-mice devices (such as tablets and USB headsets) Š to be redirected for this connection. Š...

  • Page 23: Remove Connection

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 8: OSD FUNCTIONS TECHNICAL SUPPORT 1.877.877.2269 8.5.4 REMOVE CONNECTION To remove or delete a connection, an administrator highlights a connection in the list and then clicks on the Remove button on the Connections screen (shown in Figure 8-5).

  • Page 24: Control Tab

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 8: OSD FUNCTIONS TECHNICAL SUPPORT 1.877.877.2269 8.6 CONTROL TAB The Control Tab on the OSD enables an administrator to change the configuration of the Emerald system. The Control Tab is shown in Figure 8-6.

  • Page 25: Preferences

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 8: OSD FUNCTIONS TECHNICAL SUPPORT 1.877.877.2269 8.6.1 PREFERENCES Resolution The Resolution button allows an administrator or power user to set the preferred resolution for the RDP Connection and for the OSD.
  • Page 26 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 8: OSD FUNCTIONS TECHNICAL SUPPORT 1.877.877.2269 Hot-Key The Hot-Key button allows the administrator to change the hot-key configuration. The hot-key is used with the “o” key to terminate the current connection and bring up the OSD. The hot-key with “p” key is used to switch to the previous connection without loading the OSD.

  • Page 27: Network

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 8: OSD FUNCTIONS TECHNICAL SUPPORT 1.877.877.2269 2. Connection Inactivity Timer – This sets a limit on how long a user can be connected to a source (virtual machine, Transmitter etc.) without any keyboard or mouse activity. Once the session reaches the inactivity timer, he/she will be logged out of their connection and return to the OSD.

  • Page 28: System

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 8: OSD FUNCTIONS TECHNICAL SUPPORT 1.877.877.2269 FIGURE 8-10. NETWORK SETTINGS 8.6.3 SYSTEM The System screen shown in Figure 8-11 allows an administrator to upgrade the firmware in the Emerald Receiver, reset it to factory defaults, import/export the configuration to an external USB drive, and perform a system diagnostic.
  • Page 29 The diagnostics provides information for Black Box to debug customer encountered issues. When this button is clicked the user is asked to save the diagnostics onto a memory stick in the Receiver unit. This file should be sent back to Black Box for analysis.

  • Page 30: Password

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 TECHNICAL CHAPTER 8: OSD FUNCTIONS SUPPORT 1.877.877.2269 8.6.4 PASSWORD The Password button when clicked allows the current user’s password to be changed. This button is only visible to Administrators. FIGURE 8-13. PASSWORD CHANGE 8.6.5 TRANSMITTER The Transmitter button on the Control Tab allows administrators to change the configuration of an Emerald Transmitter (this button is only visible to administrators).
  • Page 31 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 8: OSD FUNCTIONS TECHNICAL SUPPORT 1.877.877.2269 Configuring a Transmitter To configure a Transmitter, the IP address must be defined for the target Transmitter. When there is no active IP address defined, the TX Setting window has all the buttons grayed out except for the Apply and Discover buttons.
  • Page 32 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 8: OSD FUNCTIONS TECHNICAL SUPPORT 1.877.877.2269 FIGURE 8-15. TRANSMITTER SETTINGS CONFIGURATION WINDOW - DISCOVER BUTTON If the IP address of the Receiver and Transmitter are not on the same subnet, a router is required to allow them to communicate. This is true even when the Receiver “discovers”...
  • Page 33 The Transmitter provides diagnostics information for Black Box to debug customer encountered issues. When this button is clicked the user is asked to save the diagnostics onto a memory stick in the Receiver unit. Send this file back to Black Box for analysis.

  • Page 34: Managing Users

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 8: OSD FUNCTIONS TECHNICAL SUPPORT 1.877.877.2269 8.7 MANAGING USERS Users are defined in the Emerald system to provide rights to manage the system, rights to connect to different target devices and set parameters for connections.

  • Page 35: Auto Log-On

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 8: OSD FUNCTIONS TECHNICAL SUPPORT 1.877.877.2269 8.7.2 AUTO LOG ON When the Log-on button is selected and a user is chosen, this user will be automatically logged on after power is applied to unit or after a reboot.

  • Page 36: Edit A User

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 8: OSD FUNCTIONS TECHNICAL SUPPORT 1.877.877.2269 8.7.3 EDIT A USER To edit a user, click on the Edit button. This causes the Edit-User window (shown in Figure 8-19) to be displayed. FIGURE 8-19.

  • Page 37: Remove A User

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 8: OSD FUNCTIONS TECHNICAL SUPPORT 1.877.877.2269 8.7.4 REMOVE A USER To remove a user, highlight the user’s name and press “Remove.” FIGURE 8-20. REMOVE USER When the Remove button is clicked, a pop-up window is displayed to prompt confirmation that this user is to be deleted. Click the Yes button to remove the user.

  • Page 38: Information Tab

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 TECHNICAL CHAPTER 8: OSD FUNCTIONS SUPPORT 1.877.877.2269 8.8 INFORMATION TAB This tab shows the unit information and the network information. FIGURE 8-21. INFORMATION TAB 1.877.877.2269 BLACKBOX.COM...

  • Page 39: Appendix A. Emerald Video Resolutions Supported

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 APPENDIX A: EMERALD VIDEO RESOLUTIONS TECHNICAL SUPPORT 1.877.877.2269 The Emerald supports the resolutions listed below: Š 640 x 480 @ 60 Hz Š Š 640 x 480 @ 75 Hz Š Š...

  • Page 40: Appendix B. Configuring Windows 7 Virtual Machines For Emerald

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 TECHNICAL APPENDIX B: CONFIGURING WINDOWS VIRTUAL MACHINES SUPPORT 1.877.877.2269 A few properties must be configured on a target Windows Virtual Machine for Emerald to connect with it. On the Windows Virtual Machine click on the Start button and launch a command window. Then launch group policy editor – gpedit.msc.

  • Page 41: Appendix C. Emerald Network Protocols Overview

    For management purposes some other ports are used. The Black Box Discovery protocol used UDP Multicast Group 224.0.1.249 (port 39150). This is sent by the Boxilla Manager to discover Emerald devices in the network. The router must allow UDP Multicast forwarding to allow devices on subnet different to where Boxilla is located to be discovered.

  • Page 42: Appendix D. Troubleshooting

    Sluggish Mouse: When using the Emerald, you may find that the mouse is not being very responsive, or has a noticeable delay. This can typically occur if the video card is using Dithering technology. You can contact Black Box to get a small utility to disable video card dithering on AMD graphics cards.
  • Page 43 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 APPENDIX D: TROUBLESHOOTING TECHNICAL SUPPORT 1.877.877.2269 21 BRAND_CHECK_FAIL This is not a correct upgrade file for Emerald Please check release notes for correct version and compatibility information. 22 CLASS_CHECK_FAIL Can’t upgrade Transmitter with Receiver file or visa versa. Please check release notes for correct version and compatibility information.

  • Page 44: Appendix E. Regulatory Information

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 TECHNICAL APPENDIX E: REGULATORY INFORMATION SUPPORT 1.877.877.2269 E.1 FCC STATEMENT This equipment has been found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment.

  • Page 45: Nom Statement

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 APPENDIX E: REGULATORY INFORMATION TECHNICAL SUPPORT 1.877.877.2269 E.2 NOM STATEMENT 1. Todas las instrucciones de seguridad y operación deberán ser leídas antes de que el aparato eléctrico sea operado. 2. Las instrucciones de seguridad y operación deberán ser guardadas para referencia futura. 3.

  • Page 46: Appendix F. Disclaimer/Trademarks

    F.1 DISCLAIMER Black Box Network Services shall not be liable for damages of any kind, including, but not limited to, punitive, consequential or cost of cover damages, resulting from any errors in the product information or specifications set forth in this document and Black Box Network Services may revise this document at any time without notice.
  • Page 47 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 NOTES TECHNICAL SUPPORT 1.877.877.2269 ________________________________________________________________________________________________ ________________________________________________________________________________________________ ________________________________________________________________________________________________ ________________________________________________________________________________________________ ________________________________________________________________________________________________ ________________________________________________________________________________________________ ________________________________________________________________________________________________ ________________________________________________________________________________________________ ________________________________________________________________________________________________ ________________________________________________________________________________________________ ________________________________________________________________________________________________ ________________________________________________________________________________________________ ________________________________________________________________________________________________ 1.877.877.2269 BLACKBOX.COM...
  • Page 48 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 TECHNICAL SUPPORT 1.877.877.2269 © COPYRIGHT 2018 BLACK BOX CORPORATION. ALL RIGHTS RESERVED. EMERALD_USER_4K_REV1.0.PDF...

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