Black Box Emerald Series User Manual
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Black Box Emerald Series User Manual

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USER MANUAL
EMD2000SE-T, EMD2000SE-R, EMD2002SE-T, EMD2002SE-R
EMERALD SE
KVM OVER IP
TECHNOLOGY
24/7 TECHNICAL SUPPORT AT 1.877.877.2269 OR VISIT BLACKBOX.COM
EMERALD
EMERALD

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Summary of Contents for Black Box Emerald Series

  • Page 1 USER MANUAL EMD2000SE-T, EMD2000SE-R, EMD2002SE-T, EMD2002SE-R EMERALD SE KVM OVER IP TECHNOLOGY 24/7 TECHNICAL SUPPORT AT 1.877.877.2269 OR VISIT BLACKBOX.COM EMERALD EMERALD...

  • Page 2: Table Of Contents

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 TABLE OF CONTENTS TECHNICAL SUPPORT 1.877.877.2269 1. SPECIFICATIONS ................................... 5 1.1 General Specifications .....................................5 1.2 What’s Included in the Kits ..................................6 1.3 Licensing ........................................7 2. OVERVIEW ...................................... 8 2.1 Emerald SE System Features ..................................8 2.2 Overview of Emerald SE Devices ................................9 2.2.1 Video ...........................................10 2.2.2 Audio ...........................................10...
  • Page 3 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 TABLE OF CONTENTS TECHNICAL SUPPORT 1.877.877.2269 7. OPERATION OF EMERALD SE SYSTEM ............................. 23 7.1 LED Identification ....................................23 7.2 Accessing the System ...................................23 8. OSD FUNCTIONS ..................................24 8.1 User Types .......................................24 8.2 Log On ........................................24 8.3 Default Username and Password .................................25 8.4 User Views and Capabilities ..................................26...
  • Page 4 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 TABLE OF CONTENTS TECHNICAL SUPPORT 1.877.877.2269 APPENDIX D. TROUBLESHOOTING ............................... 51 APPENDIX E. REGULATORY INFORMATION ..........................53 E.1 FCC Statement .......................................53 E.2 NOM Statement......................................54 APPENDIX F. DISCLAIMER/TRADEMARKS ..........................55 F.1 Disclaimer ........................................55 F.2 Trademarks Used in this Manual ................................55 1.877.877.2269 BLACKBOX.COM...

  • Page 5: Specifications

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 1: SPECIFICATIONS TECHNICAL SUPPORT 1.877.877.2269 1.1 GENERAL SPECIFICATIONS TABLE 1-1. SPECIFICATIONS SPECIFICATION DESCRIPTION Approvals Unit FCC, CE, CSA, RoHS, WEEE Power Supply TUV, UL Physical (1) Power LED button (deactivated, not used); NOTE: Unit automatically powers on when plugged in;...

  • Page 6: What's Included In The Kits

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 1: SPECIFICATIONS TECHNICAL SUPPORT 1.877.877.2269 TABLE 1-1 (CONTINUED). SPECIFICATIONS SPECIFICATION DESCRIPTION Power Power Source External in-line power supply Input Voltage 100–240 VAC, 50/60 Hz Input Current 0.9 amps maximum Unit: 6.5 watts with keyboard and mouse attached; Power Consumption Power supply is 20 W to support USB based powered devices (5 VDC x 4 amps) x 3.41 = 68.2 BTU/hour maximum...

  • Page 7: Licensing

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 1: SPECIFICATIONS TECHNICAL SUPPORT 1.877.877.2269 EMD2000SE-T-K includes: EMD2002SE-T-K includes: Š (1) Emerald SE Transmitter, Single-Head Š Š (1) Emerald SE Transmitter, Dual-Head Š Š (1) 5 VDC Power Supply Š Š...

  • Page 8: Overview

    Receiver unit to the remote PC/workstations or Virtual Desktop via the Emerald SE system. NOTE: Some USB 2.0 devices have been found to be incompatible. Please report these devices to Black Box. NOTE: References to the Emerald SE system in this document refer to both Receivers (EMD2000SE-R, EMD2002SE-R) and Transmitters (EMD2000SE-T, EMD2002SE-T).

  • Page 9: Overview Of Emerald Se Devices

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 2: OVERVIEW TECHNICAL SUPPORT 1.877.877.2269 Š High Reliability and Highly Secure: The Emerald SE system minimizes maintenance for administrators. The intuitive On-Screen- Š Display is simple to learn and understand. The individual units have no moving parts to minimize potential for hardware failures. All media streams transmitted between the Emerald SE devices are encrypted using 128-bit SSL.

  • Page 10: Video

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 2: OVERVIEW TECHNICAL SUPPORT 1.877.877.2269 2.2.1 VIDEO The Emerald SE system supports 24-bit color depth digital video up to a maximum resolution of 1920 x 1200 at 60 Hz for any video head on both Transmitter and Receiver.

  • Page 11: Firmware Upgrade

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 2: OVERVIEW TECHNICAL SUPPORT 1.877.877.2269 2.2.5 FIRMWARE UPGRADE Upgrade your firmware at any time using an Emerald SE manager or using a USB flash-drive in an Emerald SE Receiver unit to ensure that your Emerald SE system is always running the most current version available.

  • Page 12: Video, Audio And Usb Switching

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 2: OVERVIEW TECHNICAL SUPPORT 1.877.877.2269 WORKSTATION TRANSMITTER RECEIVER HOST COMPUTER FIGURE 7-1. BASIC EXTENDER APPLICATION 2.3.2 VIDEO, AUDIO AND USB SWITCHING Numerous applications require being able to switch between different target PCs or Virtual Desktops. The user wants to be able to change the source of Video, Audio, or USB extension (or all three together).

  • Page 13: Configuration

    TCP/IP networks, along with USB peripheral communications. All data communication uses 128-bit encryption. The Transmitter uses Black Box’s compound compression algorithm for video called Dynamic Content Optimized Compression (DCOC). This algorithm optimizes compression and latency on a frame-by-frame basis, depending on content in the video stream and on available network bandwidth.

  • Page 14: Configuration Of Boxilla

    Boxilla is supplied pre-loaded and is straightforward to deploy, requiring only a network connection and a power input to begin operation. The current version of Boxilla provides management of Black Box’s Emerald SE system. For more information on Boxilla, refer to the Boxilla user manual.

  • Page 15: Modes Of Operation

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 4: MODES OF OPERATION TECHNICAL SUPPORT 1.877.877.2269 The Emerald SE system has various modes of operation such as Auto-Login, Auto-Connect, Private Connection, and Shared Connection Modes. 4.1 AUTO LOGIN In Auto-Login Mode, turning on the Emerald SE Receiver automatically causes a login as a pre-defined user. The user is presented with the permitted connections that have been predefined.

  • Page 16: Installation

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 5: INSTALLATION TECHNICAL SUPPORT 1.877.877.2269 5.1 EMERALD SE RECEIVER (EMD2000SE-R, EMD2002SE-R) CHECKLIST Before installing your Emerald SE Receiver, refer to the list below to ensure that you have all the items necessary for installation: Š...

  • Page 17: Connect The Emerald Se Receiver

    7. Once a Connection has been defined, use the OSD to make connection. NOTE: VGA or analog video monitors can be connected to the Emerald SE Receiver by using a DVI-D to VGA converter (such as Black Box part number AC1038A). 1.877.877.2269...
  • Page 18 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 5: INSTALLATION TECHNICAL SUPPORT 1.877.877.2269 FIGURE 5-1. FRONT VIEW OF EMERALD SE RECEIVER, SINGLE-HEAD (EMD2000SE-R) 7 8 9 FIGURE 5-2. REAR VIEW OF EMERALD SE RECEIVER, SINGLE-HEAD (EMD2000SE-R) FIGURE 5-3. FRONT VIEW OF EMERALD SE RECEIVER, DUAL-HEAD (EMD2002SE-R) 7 8 9 FIGURE 5-4.
  • Page 19 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 5: INSTALLATION TECHNICAL SUPPORT 1.877.877.2269 TABLE 5-1. EMERALD SE RECEIVER COMPONENTS NUMBER IN FIGURES 5-1 COMPONENT DESCRIPTION THROUGH 5-4 Disabled; Power button NOTE: The unit automatically powers on; it must be turned off at the power source. 2, 6 (4) USB Type A connectors Link to USB devices...

  • Page 20: Connect The Emerald Se Transmitter

    8. Plug the power cord into an appropriate wall outlet. The transmitter powers on automatically. 9. Turn on power for the remote workstation. NOTE: Use only the power supply provided by Black Box. FIGURE 5-5. FRONT VIEW OF THE EMERALD SE TRANSMITTER, SINGLE-HEAD (EMD2000SE-T)
  • Page 21 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 5: INSTALLATION TECHNICAL SUPPORT 1.877.877.2269 FIGURE 5-7. FRONT VIEW OF THE EMERALD SE TRANSMITTER, DUAL-HEAD (EMD2002SE-T) 4 5 6 FIGURE 5-8. REAR VIEW OF THE EMERALD SE TRANSMITTER, DUAL-HEAD (EMD2002SE-T) TABLE 5-2.

  • Page 22: Networked Installation

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 6: NETWORKED INSTALLATION TECHNICAL SUPPORT 1.877.877.2269 6.1 POINT-TO-POINT INSTALLATION In a point-to-point configuration, no administrator setup of the Emerald SE Transmitter or the Emerald SE Receiver is required. This enables you to install the system quickly, directly out-of-the-box. However, in the point-to-point configuration, you can install only one Emerald SE Transmitter and Emerald SE Receiver pair on a subnet, and both must be on the same subnet unless a router is present in the network to span subnets.

  • Page 23: Operation Of Emerald Se System

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 7: OPERATION OF EMERALD SE SYSTEM TECHNICAL SUPPORT 1.877.877.2269 Operating a workstation through the Emerald SE system is no different than working directly connected to a PC desktop. All peripherals operate as if directly connected, even though the workstation is located at a distance. 7.1 LED IDENTIFICATION Front panel There is one button on the front panel of an Emerald SE unit.

  • Page 24: Osd Functions

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 8: OSD FUNCTIONS TECHNICAL SUPPORT 1.877.877.2269 The Emerald SE Receiver and Boxilla Manager incorporate an On-Screen Display (OSD) that allows you to view information about the configuration of your system and potentially also allows for setting connections and configuration parameters such as the IP address, depending on the type of user.

  • Page 25: Default Username And Password

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 8: OSD FUNCTIONS TECHNICAL SUPPORT 1.877.877.2269 FIGURE 8-2. LOG-ON SCREEN - REBOOT BUTTON Š System Preferences: This button has a drop down menu that allows the user to define system preferences for the Emerald SE Š...

  • Page 26: User Views And Capabilities

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 TECHNICAL CHAPTER 8: OSD FUNCTIONS SUPPORT 1.877.877.2269 8.4 USER VIEWS AND CAPABILITIES There are three different types of users in the Emerald SE System. Your user type will determine what exactly you will see on your OSD.

  • Page 27: Creating A New Connection

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 8: OSD FUNCTIONS TECHNICAL SUPPORT 1.877.877.2269 8.5.1 CREATING A NEW CONNECTION To allow an Emerald SE Receiver or Manager to connect to a target Emerald SE Transmitter, an administrator must create a connection.

  • Page 28: Connection Favorites

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 8: OSD FUNCTIONS TECHNICAL SUPPORT 1.877.877.2269 Š Enable Extended Desktop: Remote connections can be extended for dual-head Emerald units by enabling the option Extended Š Desktop. Enable Extended Desktop setting enables the second video head of a dual head Transmitter. Make sure both the video heads on the Transmitter are connected to the source.

  • Page 29: Connecting

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 8: OSD FUNCTIONS TECHNICAL SUPPORT 1.877.877.2269 Listing Connection Favorites: When a user log in they can view their assigned favorites. FIGURE 8-7. LISTING CONNECTION FAVORITES 8.5.3 CONNECTING To make a connection, the user highlights the required “connection” in the window and then clicks on the “ Connect” button. Alternatively, a user can double-click on the connection.

  • Page 30: Control Tab

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 8: OSD FUNCTIONS TECHNICAL SUPPORT 1.877.877.2269 8.6 CONTROL TAB The Control Tab on the OSD enables an administrator to change the configuration of the Emerald SE system. The Control Tab is shown in Figure 8-8.

  • Page 31: Preferences

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 8: OSD FUNCTIONS TECHNICAL SUPPORT 1.877.877.2269 There are five functions that can be accessed on this tab: 1. Preferences – allows users to change preference settings for: i. Power-Mode Settings – allows changing of the power mode configuration. ii.
  • Page 32 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 8: OSD FUNCTIONS TECHNICAL SUPPORT 1.877.877.2269 Hot-Key The Hot-Key button allows the administrator to change the hot-key configuration. The hot-key is used with the “o” key to terminate the current connection and bring up the OSD. The hot-key with “p” key is used to switch to the previous connection without loading the OSD.
  • Page 33 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 8: OSD FUNCTIONS TECHNICAL SUPPORT 1.877.877.2269 Timer Settings There are 2 timer settings available to users as shown in Figure 8-12. By default, they are turned off. If you wish to turn them on, you have to select the desired timer, set the time you wish, and click apply.

  • Page 34: Network

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 8: OSD FUNCTIONS TECHNICAL SUPPORT 1.877.877.2269 8.6.2 NETWORK The network screen shown in Figure 8-13 allows an administrator to change the settings for the Emerald SE Receiver or Manager. The default network setting for the Receiver is a static IP address of 192.168.1.21. It has a Network Mask of 255.255.255.0 and a Gateway 192.168.1.1.

  • Page 35: System

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 8: OSD FUNCTIONS TECHNICAL SUPPORT 1.877.877.2269 8.6.3 SYSTEM The System screen shown in Figure 8-14 allows an administrator to upgrade the firmware in the Emerald SE Receiver, reset it to factory defaults, import/export the configuration to an external USB drive, and perform a system diagnostic.
  • Page 36 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 8: OSD FUNCTIONS TECHNICAL SUPPORT 1.877.877.2269 Once the administrator has selected the file and clicked Ok, the system checks that the selected file has no errors before upgrading the Emerald SE Receiver. The configuration of the unit is preserved through the upgrade. Restore Factory Defaults The administrator can click the Restore button to reset the Receiver back to factory defaults.
  • Page 37 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 8: OSD FUNCTIONS TECHNICAL SUPPORT 1.877.877.2269 NOTE: We currently do not support hostnames in the web address so please use the IP of the Web Access server. You must place the full address to the login page of the RD Web Access server (https://*************.apsx). FIGURE 8-17.
  • Page 38 The diagnostics provides information for Black Box to debug customer encountered issues. When this button is clicked the user is asked to save the diagnostics onto a memory stick in the Receiver unit. This file should be sent back to Black Box for analysis. There is a similar diagnostic that can be run on a transmitter.
  • Page 39 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 8: OSD FUNCTIONS TECHNICAL SUPPORT 1.877.877.2269 Transmitter Button The Transmitter button on the Control Tab allows administrators to change the configuration of an Emerald SE Transmitter (this button is only visible to administrators). The following options are available when the Transmitter button has been activated: 1.
  • Page 40 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 8: OSD FUNCTIONS TECHNICAL SUPPORT 1.877.877.2269 If the IP address of the Receiver and Transmitter are not on the same subnet, a router is required to allow them to communicate. This is true even when the Receiver “discovers”...
  • Page 41 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 8: OSD FUNCTIONS TECHNICAL SUPPORT 1.877.877.2269 FIGURE 8-21. Transmitter Video Quality Settings 1. Best Quality – lossless compression, pixel-perfect mode of operation. Generally needs dedicated network to ensure no frame loss.
  • Page 42 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 8: OSD FUNCTIONS TECHNICAL SUPPORT 1.877.877.2269 Absolute mouse: This feature can be used to enable interoperability with KM switches with built-in “Glide & Switch” capability such as ServSwitchTC and Freedom. For normal usage, where mouse is directly connected to Receiver, then the Default or Basic options should be used. OSD option: FIGURE 8-22.

  • Page 43: Managing Users

    The Transmitter provides diagnostics information for Black Box to debug customer encountered issues. When this button is clicked the user is asked to save the diagnostics onto a memory stick in the Receiver unit. Send this file back to Black Box for analysis.

  • Page 44: Add A User

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 8: OSD FUNCTIONS TECHNICAL SUPPORT 1.877.877.2269 The Emerald SE Receiver and Boxilla have one default user – admin, which is a member of the administrator group. This user is defined by default and cannot be deleted. An Emerald SE Receiver or Manager can have a maximum of 32 users defined, unless in a manager domain with an “upgrade”...
  • Page 45 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 8: OSD FUNCTIONS TECHNICAL SUPPORT 1.877.877.2269 Default_TX_192.168.1.22 NOTE: Default_TX is 192.168.1.22 FIGURE 8-25. NEW USER WINDOW When adding a new user, the following fields are used to define the user: Š...

  • Page 46: Edit A User

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 TECHNICAL CHAPTER 8: OSD FUNCTIONS SUPPORT 1.877.877.2269 8.7.3 EDIT A USER To edit a user, click on the Edit button. This causes the Edit-User window (shown in Figure 8-26) to be displayed. FIGURE 8-26.

  • Page 47: Remove A User

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 8: OSD FUNCTIONS TECHNICAL SUPPORT 1.877.877.2269 8.7.4 REMOVE A USER To remove a user, highlight the user’s name and press “Remove.” admin FIGURE 8-27. REMOVE USER When the Remove button is clicked, a pop-up window is displayed to prompt confirmation that this user is to be deleted. Click the Yes button to remove the user.

  • Page 48: Appendix A. Emerald Se Video Resolutions Supported

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 TECHNICAL APPENDIX A: EMERALD SE VIDEO RESOLUTIONS SUPPORTED SUPPORT 1.877.877.2269 The Emerald SE supports the resolutions listed below: Š 640 x 480 @ 60 Hz Š Š 640 x 480 @ 75 Hz Š...

  • Page 49: Appendix B. Configuring Windows 7 Virtual Machines For Emerald Se

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 APPENDIX B. CONFIGURING WINDOWS 7 VIRTUAL MACHINES TECHNICAL SUPPORT 1.877.877.2269 A few properties must be configured on a target Windows Virtual Machine for Emerald SE to connect with it. On the Windows Virtual Machine click on the Start button and launch a command window. Then launch group policy editor – gpedit.msc.

  • Page 50: Appendix C. Emerald Se Network Protocols Overview

    To allow Black Box’s Emerald SE discovery protocol to operate, Multicast routing should be enabled. Black Box’s Emerald SE “discovery” protocol is not required for Emerald SE systems to operate but it is recommended to enable an Emerald SE Manager to search for devices across the network.

  • Page 51: Appendix D. Troubleshooting

    Sluggish Mouse: When using the Emerald SE, you may find that the mouse is not being very responsive, or has a noticeable delay. This can typically occur if the video card is using Dithering technology. You can contact Black Box to get a small utility to disable video card dithering on AMD graphics cards.
  • Page 52 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 APPENDIX D. TROUBLESHOOTING TECHNICAL SUPPORT 1.877.877.2269 21 BRAND_CHECK_FAIL This is not a correct upgrade file for Emerald SE Please check release notes for correct version and compatibility information. 22 CLASS_CHECK_FAIL Can’t upgrade Transmitter with Receiver file or visa versa. Please check release notes for correct version and compatibility information.

  • Page 53: Appendix E. Regulatory Information

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 APPENDIX E. REGULATORY INFORMATION TECHNICAL SUPPORT 1.877.877.2269 E.1 FCC STATEMENT This equipment has been found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment.

  • Page 54: Nom Statement

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 TECHNICAL APPENDIX E. REGULATORY INFORMATION SUPPORT 1.877.877.2269 E.2 NOM STATEMENT 1. Todas las instrucciones de seguridad y operación deberán ser leídas antes de que el aparato eléctrico sea operado. 2. Las instrucciones de seguridad y operación deberán ser guardadas para referencia futura. 3.

  • Page 55: Appendix F. Disclaimer/Trademarks

    F.1 DISCLAIMER Black Box Network Services shall not be liable for damages of any kind, including, but not limited to, punitive, consequential or cost of cover damages, resulting from any errors in the product information or specifications set forth in this document and Black Box Network Services may revise this document at any time without notice.
  • Page 56 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 TECHNICAL SUPPORT 1.877.877.2269 © COPYRIGHT 2019. BLACK BOX CORPORATION. ALL RIGHTS RESERVED. EMD2000SE_USER_REV2-FOR-5.1.PDF...

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