Black Box EMD200DP-T User Manual
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Black Box EMD200DP-T User Manual

Emerald kvm over ip technology
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USER MANUAL
EMD200DP-T, EMD200DV-T, EMD2000PE-DP-T, EMD2000PE-R, EMD2000PE-R-P, EMD2000PE-T,
EMD2000PE-T-P, EMD2000SE-DP-T, EMD2000SE-R, EMD2000SE-T, EMD2002PE-DP-T, EMD2002PE-R,
EMD2002PE-R-P, EMD2002PE-T, EMD2002PE-T-P, EMD2002SE-DP-T, EMD2002SE-R, EMD2002SE-T,
EMD2000SE-T-R2, EMD2000PE-T-R2, EMD2002PE-T-R2, EMD2000SE-DP-R, EMD2002SE-DP-R, EMD4000T,
EMD4000R
EMERALD
KVM OVER IP
TECHNOLOGY
24/7 TECHNICAL SUPPORT AT 1.877.877.2269 OR VISIT BLACKBOX.COM

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Summary of Contents for Black Box EMD200DP-T

  • Page 1 USER MANUAL EMD200DP-T, EMD200DV-T, EMD2000PE-DP-T, EMD2000PE-R, EMD2000PE-R-P, EMD2000PE-T, EMD2000PE-T-P, EMD2000SE-DP-T, EMD2000SE-R, EMD2000SE-T, EMD2002PE-DP-T, EMD2002PE-R, EMD2002PE-R-P, EMD2002PE-T, EMD2002PE-T-P, EMD2002SE-DP-T, EMD2002SE-R, EMD2002SE-T, EMD2000SE-T-R2, EMD2000PE-T-R2, EMD2002PE-T-R2, EMD2000SE-DP-R, EMD2002SE-DP-R, EMD4000T, EMD4000R EMERALD KVM OVER IP TECHNOLOGY 24/7 TECHNICAL SUPPORT AT 1.877.877.2269 OR VISIT BLACKBOX.COM...

  • Page 2: Table Of Contents

    EMD2000SE-T-R2, EMD2000PE-T-R2, EMD2002PE-T-R2) Checklist ......................43 5.3 Emerald SE or PE Transmitter Kit (EMD2000SE-T-K, EMD2002SE-T-K, EMD2000PE-K, and EMD2002PE-K) Checklist ....43 5.4 Emerald ZeroU DVI or DP Transmitter (EMD200V-T or EMD200DP-T) Checklist ................44 5.5 Emerald DisplayPort SE and PE Transmitters (EMD2000PE-DP-T, EMD2000SE-DP-T, EMD2002PE-DP-T, EMD2002SE-DP-T) Checklist ........................................
  • Page 3 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 TABLE OF CONTENTS TECHNICAL SUPPORT 1.877.877.2269 5.10.1 Emerald SE Receiver Connector Information ............................47 5.10.2 Emerald SE DP Receiver Connector Information ..........................49 5.10.3 Emerald PE or PoE Receiver Connector Information .........................51 5.10.4 Reserved for Future Use ..................................53 5.10.5 Reserved for Future Use ..................................54 5.10.6 Emerald 4K Receiver Connector Information ............................55 5.11 Connect the Emerald Transmitter ..................................57...
  • Page 4 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 TABLE OF CONTENTS TECHNICAL SUPPORT 1.877.877.2269 8.6.1 Preferences ....................................86 8.6.2 Network ......................................92 8.6.3 System ......................................93 8.7 Managing Users ....................................101 8.7.1 Add a User .....................................102 8.7.2 Auto Log-on ....................................103 8.7.3 Edit a User .....................................104 8.7.4 Remove a User .....................................105 8.8 LACP ........................................106 APPENDIX A.

  • Page 5: Specifications

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 1: SPECIFICATIONS TECHNICAL SUPPORT 1.877.877.2269 1.1 SPECIFICATIONS EMERALD ZEROU DVI TRANSMITTER (EMD200DV-T) NOTE: The Emerald ZeroU DVI transmitter ® (EMD200DV-T) supports speakers-only audio on the 3.5-mm connector. NOTE: The EMD200DV-T does not support USB-redirected connections or devices.
  • Page 6 (EMD200DP-T) supports embedded audio on the no configuration required in Emerald. DisplayPort connector. NOTE: The graphics card and OS must support embedded audio over DisplayPort, and it may need to be enabled on your system. NOTE: The EMD200DP-T cannot support USB-redirected connections. 1.877.877.2269 BL ACKBOX.COM...
  • Page 7 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 1: SPECIFICATIONS TECHNICAL SUPPORT 1.877.877.2269 EMERALD PE SINGLE-HEAD TRANSMITTER (EMD2000PE-T, EMD2000PE-T-P) AND RECEIVER (EMD2000PE-R, EMD2000PE-R-P) WHAT’S INCLUDED WITH THE RECEIVER (EMD2000PE-R* OR EMD2000PE-R-P) Š (1) EMERALD PE RECEIVER, SINGLE-HEAD   Š...
  • Page 8 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 1: SPECIFICATIONS TECHNICAL SUPPORT 1.877.877.2269 1.877.877.2269 BL ACKBOX.COM...
  • Page 9 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 1: SPECIFICATIONS TECHNICAL SUPPORT 1.877.877.2269 EMERALD PE DUAL-HEAD TRANSMITTER (EMD2002PE-T, EMD2002PE-T-P) AND RECEIVER (EMD2002PE-R, EMD2002PE-R-P) WHAT’S INCLUDED WITH THE RECEIVER (EMD2002PE-R* OR EMD2002PE-R-P) Š (1) EMERALD PE RECEIVER, DUAL-HEAD   Š...
  • Page 10 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 1: SPECIFICATIONS TECHNICAL SUPPORT 1.877.877.2269 1.877.877.2269 BL ACKBOX.COM...
  • Page 11 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 1: SPECIFICATIONS TECHNICAL SUPPORT 1.877.877.2269 EMERALD PE SINGLE-HEAD DISPLAYPORT TRANSMITTER (EMD2000PE-DP-T) 1.877.877.2269 BL ACKBOX.COM...
  • Page 12 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 1: SPECIFICATIONS TECHNICAL SUPPORT 1.877.877.2269 1.877.877.2269 BL ACKBOX.COM...
  • Page 13 NEED HELP? LEAVE THE TECH TO US CHAPTER 1: SPECIFICATIONS LIVE 24/7 TECHNICAL SUPPORT 1.877.877.2269 EMERALD PE DUAL-HEAD DISPLAYPORT TRANSMITTER (EMD2002PE-DP-T) 1.877.877.2269 BL ACKBOX.COM...
  • Page 14 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 1: SPECIFICATIONS TECHNICAL SUPPORT 1.877.877.2269 1.877.877.2269 BL ACKBOX.COM...
  • Page 15 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 1: SPECIFICATIONS TECHNICAL SUPPORT 1.877.877.2269 EMERALD SE SINGLE-HEAD TRANSMITTER (EMD2000SE-T) AND RECEIVER (EMD2000SE-R) WHAT’S INCLUDED WITH THE RECEIVER (EMD2000SE-R) Š (1) EMERALD SE RECEIVER, SINGLE-HEAD   Š (1) 5VDC POWER SUPPLY WITH POWER CORD  ...
  • Page 16 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 1: SPECIFICATIONS TECHNICAL SUPPORT 1.877.877.2269 1.877.877.2269 BL ACKBOX.COM...
  • Page 17 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 1: SPECIFICATIONS TECHNICAL SUPPORT 1.877.877.2269 EMERALD SE SINGLE-HEAD TRANSMITTER (EMD2000SE-T-R2) 1.877.877.2269 BL ACKBOX.COM...
  • Page 18 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 1: SPECIFICATIONS TECHNICAL SUPPORT 1.877.877.2269 1.877.877.2269 BL ACKBOX.COM...
  • Page 19 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 1: SPECIFICATIONS TECHNICAL SUPPORT 1.877.877.2269 EMERALD SE DUAL-HEAD TRANSMITTER (EMD2002SE-T) AND RECEIVER (EMD2002SE-R) WHAT’S INCLUDED WITH THE RECEIVER (EMD2002SE-R) Š (1) EMERALD SE RECEIVER, DUAL-HEAD   Š (1) 5VDC POWER SUPPLY WITH POWER CORD  ...
  • Page 20 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 TECHNICAL CHAPTER 1: SPECIFICATIONS SUPPORT 1.877.877.2269 1.877.877.2269 BL ACKBOX.COM...
  • Page 21 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 TECHNICAL CHAPTER 1: SPECIFICATIONS SUPPORT 1.877.877.2269 EMERALD PE SINGLE-HEAD TRANSMITTER (EMD2000PE-T-R2) 1.877.877.2269 BL ACKBOX.COM...
  • Page 22 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 TECHNICAL CHAPTER 1: SPECIFICATIONS SUPPORT 1.877.877.2269 1.877.877.2269 BL ACKBOX.COM...
  • Page 23 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 TECHNICAL CHAPTER 1: SPECIFICATIONS SUPPORT 1.877.877.2269 EMERALD PE DUAL-HEAD TRANSMITTER (EMD2002PE-T-R2) 1.877.877.2269 BL ACKBOX.COM...
  • Page 24 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 1: SPECIFICATIONS TECHNICAL SUPPORT 1.877.877.2269 1.877.877.2269 BL ACKBOX.COM...
  • Page 25 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 1: SPECIFICATIONS TECHNICAL SUPPORT 1.877.877.2269 EMERALD SE SINGLE-HEAD DISPLAYPORT TRANSMITTER (EMD2000SE-DP-T) AND RECEIVER (EMD2000SE-DP-R) 1.877.877.2269 BL ACKBOX.COM...
  • Page 26 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 1: SPECIFICATIONS TECHNICAL SUPPORT 1.877.877.2269 1.877.877.2269 BL ACKBOX.COM...
  • Page 27 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 1: SPECIFICATIONS TECHNICAL SUPPORT 1.877.877.2269 EMERALD SE DUAL-HEAD DISPLAYPORT TRANSMITTER (EMD2002SE-DP-T) AND RECEIVER (EMD2002SE-DP-R) 1.877.877.2269 BL ACKBOX.COM...
  • Page 28 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 1: SPECIFICATIONS TECHNICAL SUPPORT 1.877.877.2269 1.877.877.2269 BL ACKBOX.COM...
  • Page 29 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 1: SPECIFICATIONS TECHNICAL SUPPORT 1.877.877.2269 4K SINGLE-HEAD TRANSMITTER AND RECEIVER (EMD4000T AND EMD4000R) 1.877.877.2269 BL ACKBOX.COM...
  • Page 30 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 1: SPECIFICATIONS TECHNICAL SUPPORT 1.877.877.2269 4K SINGLE-HEAD TRANSMITTER AND RECEIVER (EMD4000T AND EMD4000R) 1.877.877.2269 BL ACKBOX.COM...

  • Page 31: Licensing

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 1: SPECIFICATIONS TECHNICAL SUPPORT 1.877.877.2269 1.2 LICENSING There are 2 options for managing Emerald transmitters and receivers: ® Š Option 1 (for small unmanaged matrices that have less than 32 connections and users): Using built-in receiver manager  ...

  • Page 32: Overview

    EMD2002PE-T, EMD2002PE-T-P, EMD2002SE-DP-T, EMD2002SE-T, EMD2000PE-T-R2, and EMD2002PE-T-R2). The Emerald 2K ZeroU DVI or DisplayPort transmitter (EMD200DP-T, EMD200DV-T) can be used in place of the SE or PE transmitter where rack space is limited, but these devices cannot support USB redirection. The Emerald 4K system in this document refers to the EMD4000T (transmitter) and EMD4000R (receiver).
  • Page 33 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 2: OVERVIEW TECHNICAL SUPPORT 1.877.877.2269 Receivers Transmitters Virtual Desktops FIGURE 2-1. EMERALD EXAMPLE—INCLUDING PHYSICAL AND VIRTUAL DESKTOPS 1.877.877.2269 BLACKBOX.COM...

  • Page 34: Emerald System Features

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 2: OVERVIEW TECHNICAL SUPPORT 1.877.877.2269 2.1 EMERALD SYSTEM FEATURES Emerald leverages state-of-the-art technologies in compression, networking, and latency management. Some of the key features ® of Emerald are: Š Pixel-Perfect Video Quality: The Emerald system uses a compound compression algorithm to provide a lossless video  ...

  • Page 35: Overview Of Emerald Devices

    EMD200DV-T (1) DVI (1) USB HID Not included Not applicable Not included for power only (1) USB HID Type A, Yes, EMD200DP-T (1) DisplayPort (1) USB HID Type A Not included Not applicable Not included Embedded for power only EMD2000PE-DP-T (1) DisplayPort (1) USB 2.0 Type B...

  • Page 36: Video

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 2: OVERVIEW TECHNICAL SUPPORT 1.877.877.2269 NOTE: A serial port is not currently supported to pass RS-232 data between TX and RX. A USB serial converter must be used with USB redirection. Some of the key capabilities and operation of Emerald devices are described next.

  • Page 37: Ip Addressing

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 2: OVERVIEW TECHNICAL SUPPORT 1.877.877.2269 2.2.4 IP ADDRESSING The Emerald devices are IP-addressable, giving you the flexibility to locate workstations anywhere within your enterprise and ® at any distance from your desktop users. The Emerald devices use standard network protocols to transfer data between the remote workstation/virtual desktop and the peripheral devices located at the user’s desk.

  • Page 38: Video, Audio, And Usb Switching

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 2: OVERVIEW TECHNICAL SUPPORT 1.877.877.2269 WORKSTATION TRANSMITTER RECEIVER HOST COMPUTER FIGURE 2-2. BASIC EXTENDER APPLICATION 2.3.2 VIDEO, AUDIO, AND USB SWITCHING Numerous applications require being able to switch between different target PCs or virtual desktops. The user wants to be able to change the source of video, audio, or USB extension (or all three together).

  • Page 39: Configuration

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 3: CONFIGURATION TECHNICAL SUPPORT 1.877.877.2269 3.1 RECEIVER CONFIGURATION An Emerald receiver connects to a physical PC using an Emerald transmitter or a virtual desktop over a TCP/IP network and ® decrypts and decompresses the streams to provide video, audio, and USB connections to a user.

  • Page 40: Transmitter Configuration

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 3: CONFIGURATION TECHNICAL SUPPORT 1.877.877.2269 3.2 TRANSMITTER CONFIGURATION An Emerald transmitter converts the video, audio, and USB connections of a PC or workstation to a format that can be connected ®...

  • Page 41: Boxilla Manager Configuration

    Boxilla is supplied pre-loaded and is straightforward to deploy, requiring only a network connection and a power input to begin operation. The current version of Boxilla provides management of Black Box’s Emerald system. For more information on Boxilla, refer to the Boxilla user manual.

  • Page 42: Modes Of Operation

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 4: MODES OF OPERATION TECHNICAL SUPPORT 1.877.877.2269 The Emerald system has various modes of operation: Auto-Login, Auto-Connect, Private Connection, Shared Connection, and ® Video Source Optimization modes. 4.1 AUTO-LOGIN In Auto-Login Mode, turning on the Emerald receiver automatically causes a login as a pre-defined user. The user is presented with the permitted connections that have been predefined.

  • Page 43: Installation

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 5: INSTALLATION TECHNICAL SUPPORT 1.877.877.2269 5.1 EMERALD RECEIVER (EMD2000SE-R, EMD2002SE-R, EMD2000PE-R, EMD2000PE-R-P, EMD2002PE-R, EMD2002PE-R-P) CHECKLIST Before installing your Emerald SE or PE receiver, refer to the list below to ensure that you have all the items necessary for ®...

  • Page 44: Emerald Zerou Dvi Or Dp Transmitter (Emd200V-T Or Emd200Dp-T) Checklist

    LIVE 24/7 CHAPTER 5: INSTALLATION TECHNICAL SUPPORT 1.877.877.2269 5.4 EMERALD ZEROU DVI OR DP TRANSMITTER (EMD200DV-T OR EMD200DP-T) CHECKLIST Š Emerald   ZeroU DVI transmitter (EMD200DV-T) or Emerald ZeroU DisplayPort™ transmitter (EMD200DP-T) ® 5.5 EMERALD DISPLAYPORT SE AND PE TRANSMITTERS (EMD2000PE-DP-T, EMD2000SE-DP-T, EMD2002PE-DP-T, EMD2002SE-DP-T) CHECKLIST Before installing your Emerald SE/PE DisplayPort™...

  • Page 45: Emerald 4K Receiver (Emd4000R) Checklist

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 5: INSTALLATION TECHNICAL SUPPORT 1.877.877.2269 5.8 EMERALD 4K RECEIVER (EMD4000R) CHECKLIST Before installing your Emerald 4K receiver, refer to the list below to ensure that you have all the items necessary for installation. Š...

  • Page 46: Connect The Emerald Receiver

    NOTE: VGA or analog video monitors can be connected to the Emerald receiver by using a DVI-D to VGA converter (such as Black Box part number AC1038A). CAUTION: When using PoE to power the Emerald PE receiver, the appliance will supply up to 1 watt of power to attached USB devices.

  • Page 47: Emerald Se Receiver Connector Information

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 5: INSTALLATION TECHNICAL SUPPORT 1.877.877.2269 5.10.1 EMERALD SE RECEIVER CONNECTOR INFORMATION FIGURE 5-1. FRONT VIEW OF EMERALD SE RECEIVER, SINGLE-HEAD (EMD2000SE-R) 7 8 9 FIGURE 5-2. REAR VIEW OF EMERALD SE RECEIVER, SINGLE-HEAD (EMD2000SE-R) FIGURE 5-3.
  • Page 48 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 5: INSTALLATION TECHNICAL SUPPORT 1.877.877.2269 TABLE 5-1. EMERALD SE RECEIVER COMPONENTS NUMBER IN FIGURES 5-1 COMPONENT DESCRIPTION THROUGH 5-4 Disabled. The unit automatically powers on; it must be turned off at the power (1) Power button source.

  • Page 49: Emerald Se Dp Receiver Connector Information

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 5: INSTALLATION TECHNICAL SUPPORT 1.877.877.2269 5.10.2 EMERALD SE DP RECEIVER CONNECTOR INFORMATION 13 1 FIGURE 5-5. FRONT VIEW OF EMERALD SE DP RECEIVER, SINGLE-HEAD (EMD2000SE-DP-R) FIGURE 5-6. REAR VIEW OF EMERALD SE DP RECEIVER, SINGLE-HEAD (EMD2000SE-DP-R) 1 2 3 4 13 14 FIGURE 5-7.
  • Page 50 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 5: INSTALLATION TECHNICAL SUPPORT 1.877.877.2269 TABLE 5-2. EMERALD SE DP RECEIVER COMPONENTS NUMBER IN FIGURES 5-5 COMPONENT DESCRIPTION THROUGH 5-8 (1) Power LED Indicates when the unit is powered up (1) Network LED Indicates when a network is connected (1) Video 1 Status LED...

  • Page 51: Emerald Pe Or Poe Receiver Connector Information

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 5: INSTALLATION TECHNICAL SUPPORT 1.877.877.2269 5.10.3 EMERALD PE OR PE POE RECEIVER CONNECTOR INFORMATION FIGURE 5-9. FRONT VIEW OF EMERALD PE RECEIVER, SINGLE-HEAD (EMD2000PE-R, EMD2000PE-R-P) 11 12 13 14 FIGURE 5-10. REAR VIEW OF EMERALD PE RECEIVER, SINGLE-HEAD (EMD2000PE-R, EMD2000PE-R-P) FIGURE 5-11.
  • Page 52 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 5: INSTALLATION TECHNICAL SUPPORT 1.877.877.2269 TABLE 5-3. EMERALD PE OR PE POE RECEIVER COMPONENTS NUMBER IN FIGURES 5-9 COMPONENT DESCRIPTION THROUGH 5-12 (1) Power LED Indicates when the unit is powered up (1) Micro USB connector Reserved for future use (2) USB Type A connectors...

  • Page 53: Reserved For Future Use

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 5: INSTALLATION TECHNICAL SUPPORT 1.877.877.2269 5.10.4 RESERVED FOR FUTURE USE 1.877.877.2269 BLACKBOX.COM...

  • Page 54: Reserved For Future Use

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 5: INSTALLATION TECHNICAL SUPPORT 1.877.877.2269 5.10.5 RESERVED FOR FUTURE USE 1.877.877.2269 BLACKBOX.COM...

  • Page 55: Emerald 4K Receiver Connector Information

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 5: INSTALLATION TECHNICAL SUPPORT 1.877.877.2269 5.10.6 EMERALD 4K RECEIVER CONNECTOR INFORMATION FIGURE 5-13. FRONT VIEW OF EMERALD 4K RECEIVER (EMD4000R) FIGURE 5-14. REAR VIEW OF EMERALD 4K RECEIVER (EMD4000R) 1.877.877.2269 BLACKBOX.COM...
  • Page 56 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 5: INSTALLATION TECHNICAL SUPPORT 1.877.877.2269 TABLE 5-6. EMERALD RECEIVER COMPONENTS NUMBER IN FIGURES COMPONENT DESCRIPTION 5-13 AND 5-14 (1) Power LED Indicates when the unit is powered up (1) 3.5-mm jack (SPK) Connects to analog speaker (1) 3.5-mm jack (MIC) Connects to analog microphone...

  • Page 57: Connect The Emerald Transmitter

    7. Connect the detachable power cord to the power supply. 8. Plug the power cord into an appropriate wall outlet. The transmitter powers on automatically. 9. Turn on power for the remote workstation. NOTE: Use only the power supply provided by Black Box. 1.877.877.2269 BLACKBOX.COM...

  • Page 58: Emerald Zerou Dvi And Dp Connector Information

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 5: INSTALLATION TECHNICAL SUPPORT 1.877.877.2269 5.11.1 EMERALD ZEROU DVI AND DP CONNECTOR INFORMATION FIGURE 5-15 FRONT VIEW OF THE EMERALD ZEROU DVI TRANSMITTER, SINGLE-HEAD (EMD200DV-T) 1.877.877.2269 BLACKBOX.COM...
  • Page 59 LEAVE THE TECH TO US LIVE 24/7 CHAPTER 5: INSTALLATION TECHNICAL SUPPORT 1.877.877.2269 FIGURE 5-16. FRONT VIEW OF THE EMERALD ZEROU DP TRANSMITTER, SINGLE-HEAD (EMD200DP-T) TABLE 5-7. EMERALD ZEROU DVI OR DISPLAYPORT TRANSMITTER COMPONENTS NUMBER IN FIGURES COMPONENT DESCRIPTION 5-15 THROUGH 5-16...

  • Page 60: Emerald Se Transmitter Connector Information

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 5: INSTALLATION TECHNICAL SUPPORT 1.877.877.2269 5.11.2 EMERALD SE TRANSMITTER CONNECTOR INFORMATION FIGURE 5-17. FRONT VIEW OF THE EMERALD SE TRANSMITTER, SINGLE-HEAD (EMD2000SE-T (EOL)) 5 6 7 10 11 FIGURE 5-18. REAR VIEW OF THE EMERALD SE TRANSMITTER, SINGLE-HEAD (EMD2000SE-T (EOL)) FIGURE 5-19.
  • Page 61 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 5: INSTALLATION TECHNICAL SUPPORT 1.877.877.2269 TABLE 5-8. EMERALD SE TRANSMITTER COMPONENTS NUMBER IN FIGURES COMPONENT DESCRIPTION 5-17 THROUGH 5-20 (1) Power LED Indicates when the unit is powered up (1) Reset button Press for 5 seconds to factory reset unit.

  • Page 62: Emerald Se R2 Dvi Transmitter, Single-Head Connector Information

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 5: INSTALLATION TECHNICAL SUPPORT 1.877.877.2269 5.11.3 EMERALD SE R2 DVI TRANSMITTER, SINGLE-HEAD CONNECTOR INFORMATION 12 1 2 3 FIGURE 5-21. FRONT VIEW OF THE EMERALD SE R2 DVI TRANSMITTER, DUAL-HEAD (EMD2000SE-T-R2) FIGURE 5-22.

  • Page 63: Emerald Se Single-Head Displayport Transmitter Connector Information

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 5: INSTALLATION TECHNICAL SUPPORT 1.877.877.2269 5.11.4 EMERALD SE SINGLE-HEAD DISPLAYPORT TRANSMITTER CONNECTOR INFORMATION 11 1 2 3 FIGURE 5-23. FRONT VIEW OF THE EMERALD SE TRANSMITTER, SINGLE-HEAD (EMD2000SE-DP-T) FIGURE 5-24. FRONT VIEW OF THE EMERALD SE TRANSMITTER, SINGLE-HEAD (EMD2000SE-DP-T) TABLE 5-10.

  • Page 64: Emerald Se Dual-Head Displayport Transmitter Connector Information

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 5: INSTALLATION TECHNICAL SUPPORT 1.877.877.2269 5.11.5 EMERALD SE DUAL-HEAD DISPLAYPORT TRANSMITTER CONNECTOR INFORMATION FIGURE 5-25. FRONT VIEW OF THE EMERALD SE TRANSMITTER, DUAL-HEAD (EMD2002SE-DP-T) 9 10 11 FIGURE 5-26. REAR VIEW OF THE EMERALD SE TRANSMITTER, DUAL-HEAD (EMD2002SE-DP-T) TABLE 5-11.

  • Page 65: Emerald Pe Or Pe Poe Transmitter Connector Information

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 5: INSTALLATION TECHNICAL SUPPORT 1.877.877.2269 5.11.6 EMERALD PE OR PE POE TRANSMITTER CONNECTOR INFORMATION FIGURE 5-27. FRONT VIEW OF THE EMERALD PE TRANSMITTER, SINGLE-HEAD (EMD2000PE-T (EOL), EMD2000PE-T-P (EOL)) 10 11 12 13 FIGURE 5-28.
  • Page 66 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 5: INSTALLATION TECHNICAL SUPPORT 1.877.877.2269 TABLE 5-12. EMERALD PE OR PE POE TRANSMITTER COMPONENTS NUMBER IN FIGURES 5-27 COMPONENT DESCRIPTION THROUGH 5-30 (1) Power LED Indicates when the unit is powered up (1) Reset button Press for 5 seconds to factory reset unit (1) Micro USB connector...

  • Page 67: Emerald Pe R2 Single-Head Transmitter Connector Information

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 5: INSTALLATION TECHNICAL SUPPORT 1.877.877.2269 5.11.7 EMERALD PE R2 SINGLE-HEAD TRANSMITTER CONNECTOR INFORMATION 1 2 3 FIGURE 5-31. FRONT VIEW OF EMD2000PE-T-R2 7 9 10 11 FIGURE 5-32. REAR VIEW OF EMD2000PE-T-R2 TABLE 5-13.

  • Page 68: Emerald Pe R2 Dual-Head Transmitter Connector Information

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 5: INSTALLATION TECHNICAL SUPPORT 1.877.877.2269 5.11.8 EMERALD PE R2 DUAL-HEAD TRANSMITTER CONNECTOR INFORMATION 1 2 3 4 17 5 FIGURE 5-33. FRONT VIEW OF EMD2002PE-T-R2 810 1112 6 7 9 13 FIGURE 5-34.

  • Page 69: Emerald Pe Single-Head Displayport Transmitter Connector Information

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 5: INSTALLATION TECHNICAL SUPPORT 1.877.877.2269 5.11.9. EMERALD PE SINGLE-HEAD DISPLAYPORT TRANSMITTER CONNECTOR INFORMATION 15 1 2 3 FIGURE 5-35. FRONT VIEW OF THE EMERALD PE TRANSMITTER, SINGLE-HEAD (EMD2000PE-DP-T) 9 10 11 FIGURE 5-36.

  • Page 70: Emerald Pe Dual-Head Displayport Transmitter Connector Information

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 5: INSTALLATION TECHNICAL SUPPORT 1.877.877.2269 5.11.10 EMERALD PE DUAL-HEAD DISPLAYPORT TRANSMITTER CONNECTOR INFORMATION 17 1 2 3 4 FIGURE 5-37. FRONT VIEW OF THE EMERALD PE TRANSMITTER, DUAL-HEAD (EMD2002PE-DP-T) 10 11 12 FIGURE 5-38.

  • Page 71: Emerald 4K Transmitter Connector Information

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 5: INSTALLATION TECHNICAL SUPPORT 1.877.877.2269 5.11.11 EMERALD 4K TRANSMITTER CONNECTOR INFORMATION FIGURE 5-39. FRONT VIEW OF THE EMERALD 4K TRANSMITTER (EMD4000T) 11 12 FIGURE 5-40. REAR VIEW OF THE EMERALD 4K TRANSMITTER (EMD4000T) 1.877.877.2269 BLACKBOX.COM...
  • Page 72 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 TECHNICAL CHAPTER 5: INSTALLATION SUPPORT 1.877.877.2269 TABLE 5-17. EMERALD TRANSMITTER COMPONENTS NUMBER IN FIGURE 5-39 COMPONENT DESCRIPTION AND 5-40 (1) Power LED Shows the unit’s power status (1) 3-pin locking connector (PWR) Connects to the external 12VDC power supply (1) DB9 connector Connects to RS-232 serial console interface for management...

  • Page 73: Connect The Emerald Zerou Dvi Or Displayport Transmitter

    7. Optionally, connect the detachable power cord to the power supply. 8. Optionally, plug the power cord into an appropriate wall outlet. The transmitter powers on automatically. 9. Turn on power for the remote workstation. NOTE: Use only the power supply provided by Black Box. 1.877.877.2269 BLACKBOX.COM...

  • Page 74: Networked Installation

    Emerald PE R2 Transmitter 192.168.1.22 Static 192.168.1.1 255.255.255.0 (EMD2000PE-T-R2, EMD2002PE-T-R2) Emerald ZeroU DVI Transmitter (EMD200DV-T) 192.168.1.22 Static 192.168.1.1 255.255.255.0 Emerald ZeroU DisplayPort Transmitter (EMD200DP-T) 192.168.1.22 Static 192.168.1.1 255.255.255.0 Emerald 4K Transmitter (EMD4000T) 192.168.1.22 Static 192.168.1.1 255.255.255.0 Emerald 4K Receiver (EMD4000R) 192.168.1.21...

  • Page 75: Operation Of Emerald System

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 7: OPERATION OF EMERALD SYSTEM TECHNICAL SUPPORT 1.877.877.2269 Operating a workstation through the Emerald system is no different than working directly connected to a PC desktop. ® All peripherals operate as if directly connected, even though the workstation is located at a distance. 7.1 LED IDENTIFICATION Front panel There is a power button on the front panel of an Emerald SE unit.

  • Page 76: Osd Functions

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 8: OSD FUNCTIONS TECHNICAL SUPPORT 1.877.877.2269 The Emerald receiver and Boxilla Manager incorporate an On-Screen Display (OSD) that allows you to view information about ® ® the configuration of your system and potentially also allows for setting connections and configuration parameters such as the IP address, depending on the type of user.

  • Page 77: Default Username And Password

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 8: OSD FUNCTIONS TECHNICAL SUPPORT 1.877.877.2269 FIGURE 8-2. LOG-ON SCREEN - REBOOT BUTTON Š System Preferences: This button has a drop down menu that allows the user to define system preferences for the Emerald  ...

  • Page 78: User Views And Capabilities

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 8: OSD FUNCTIONS TECHNICAL SUPPORT 1.877.877.2269 8.4 USER VIEWS AND CAPABILITIES There are three different types of users in the Emerald System. Your user type will determine what exactly you will see on your ®...

  • Page 79: Idle Screen

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 8: OSD FUNCTIONS TECHNICAL SUPPORT 1.877.877.2269 FIGURE 8-5. CONNECTION SCREEN (USERS) By default, there is one connection called Default TX - 192.168.1.22 that defines a connection to an Emerald transmitter ®...

  • Page 80: Creating A New Connection

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 8: OSD FUNCTIONS TECHNICAL SUPPORT 1.877.877.2269 8.5.2 CREATING A NEW CONNECTION To allow an Emerald receiver to connect to a target Emerald transmitter, an Administrator must create a connection. The ®...
  • Page 81 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 8: OSD FUNCTIONS TECHNICAL SUPPORT 1.877.877.2269 Š Connection Type: Used to define whether a connection is Private, Shared, or Exclusive. Shared and Exclusive connections can   have more than 1 Emerald receiver connect to it at the same time.
  • Page 82   to be redirected for this connection. Shared connection modes do not support USB redirection; therefore they only support keyboard and mouse. Private connection modes support USB redirection. ZeroU transmitters (i.e. EMD200DV-T, EMD200DP-T) do not support USB redirection at all.

  • Page 83: Connection Favorites

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 8: OSD FUNCTIONS TECHNICAL SUPPORT 1.877.877.2269 8.5.3 CONNECTION FAVORITES Connection favorites provide a quick convenient mechanism for users to switch between their pre-defined connections. Favorites are configured by the Administrator where a maximum of 10 favorites can be assigned to users using a combination of hot-key and [0-9]. Assigning Connection Favorites Prerequistes are that the user exists;...

  • Page 84: Connecting

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 8: OSD FUNCTIONS TECHNICAL SUPPORT 1.877.877.2269 8.5.4 CONNECTING To make a connection, the user highlights the required “connection” in the window and then clicks on the Connect button. Alternatively, a user can double-click on the connection. This action causes the Emerald receiver to attempt to connect ®...

  • Page 85: Control Tab

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 8: OSD FUNCTIONS TECHNICAL SUPPORT 1.877.877.2269 8.6 CONTROL TAB The Control Tab on the OSD enables an Administrator to change the configuration of the Emerald system. The Control Tab is shown ®...

  • Page 86: Preferences

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 8: OSD FUNCTIONS TECHNICAL SUPPORT 1.877.877.2269 8.6.1 PREFERENCES Resolution The Resolution button allows an Administrator or power user to set the preferred resolution for the RDP Connection and for the OSD.
  • Page 87 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 8: OSD FUNCTIONS TECHNICAL SUPPORT 1.877.877.2269 FIGURE 8-14. HOT-KEY DEFINITION The default hot-key is Print-Screen (PrntScrn). The alternatives are shown in the table. Click the Apply button to confirm a hot-key change.
  • Page 88 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 8: OSD FUNCTIONS TECHNICAL SUPPORT 1.877.877.2269 Timer Settings There are two timer settings available to users as shown in Figure 8-12. By default, they are turned OFF. If you wish to turn them ON, you have to select the desired timer, set the time you wish, and click on the Apply button.
  • Page 89 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 8: OSD FUNCTIONS TECHNICAL SUPPORT 1.877.877.2269 Connection Label Settings The connection label can be enabled to help the user identify what connection is currently being used. This feature can only be enabled per receiver station by a power user or an Administrator user.
  • Page 90 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 8: OSD FUNCTIONS TECHNICAL SUPPORT 1.877.877.2269 The user can select to always display the connect label or to display it for 5 seconds. In Figure 8-18, a 5-second time out is selected. FIGURE 8-18.
  • Page 91 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 8: OSD FUNCTIONS TECHNICAL SUPPORT 1.877.877.2269 Figure 8-20 shows the connection label located in the bottom center of the screen, based upon the location selected in Figure 8-19. FIGURE 8-20. CONNECTION LABEL SHOWN IN BOTTOM CENTER OF SCREEN 1.877.877.2269 BLACKBOX.COM...

  • Page 92: Network

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 8: OSD FUNCTIONS TECHNICAL SUPPORT 1.877.877.2269 8.6.2 NETWORK The network screen shown in Figure 8-18 allows an Administrator to change the settings for the Emerald receiver. The default ® network setting for the receiver is a static IP address of 192.168.1.21. It has a network mask of 255.255.255.0 and a Gateway 192.168.1.1.

  • Page 93: System

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 8: OSD FUNCTIONS TECHNICAL SUPPORT 1.877.877.2269 8.6.3 SYSTEM The System screen shown in Figure 8-22 allows an Administrator to upgrade the firmware in the Emerald receiver, reset it to ® factory defaults, import/export the configuration to an external USB drive, and compile/export system diagnostic information.
  • Page 94 The diagnostics provides information for Black Box to debug customer encountered issues. When this button is clicked, the user is asked to save the diagnostics onto a memory stick in the receiver unit. Send this file to Black Box for analysis.
  • Page 95 TIP: When issues occur, compile and diagnostics as soon as possible and report the problem to Black Box so we can investigate. The longer you wait to collect the logs, the higher the risk is that they will be overwritten. Normal logs can be overwritten after 3-4 days of operation.
  • Page 96 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 8: OSD FUNCTIONS TECHNICAL SUPPORT 1.877.877.2269 Configuring a Transmitter To configure a transmitter, the IP address must be defined for the target transmitter. When there is no active IP address defined, the Transmitter Setting window has all the buttons grayed out except for the Apply and Discover buttons.
  • Page 97 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 8: OSD FUNCTIONS TECHNICAL SUPPORT 1.877.877.2269 If the IP address of the receiver and transmitter are not on the same subnet, a router is required to allow them to communicate. This is true even when the receiver discovers the transmitter’s IP address.
  • Page 98 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 8: OSD FUNCTIONS TECHNICAL SUPPORT 1.877.877.2269 Network Settings The Administrator can click the Network Settings button to edit the Transmitter Network Settings. To change the IP address settings for a transmitter, the Administrator can enter the new IP address, subnet mask, and gateway, and then click on the Apply button.
  • Page 99 The transmitter provides diagnostics information for Black Box to debug customer encountered issues. When this button is clicked the user is asked to save the diagnostics onto a memory stick in the receiver unit. Send this file to Black Box for analysis.
  • Page 100 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 8: OSD FUNCTIONS TECHNICAL SUPPORT 1.877.877.2269 4. Optimized Bandwidth – system tuned to maintain visually lossless compression but increased levels of compression level during periods of network congestion to reduce frame loss. Optimized towards lower bandwidth during congestion periods compared to level 3.

  • Page 101: Managing Users

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 8: OSD FUNCTIONS TECHNICAL SUPPORT 1.877.877.2269 FIGURE 8-29. HID CONFIGURATION OSD OPTIONS EDID Settings The transmitter can support native EDID options such as 1920x1080, 1920x1200, 1680x1050, 1280x1024, 1024x768, or you can choose to use the remote monitor EDID by clicking on the Generate Clone button, which will copy the desired video resolution to display at the receiver.

  • Page 102: Add A User

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 8: OSD FUNCTIONS TECHNICAL SUPPORT 1.877.877.2269 FIGURE 8-30. USER SCREENS 8.7.1 ADD A USER To add a user, click on the Add button. This causes the New-User window to be displayed. 1.877.877.2269 BLACKBOX.COM...

  • Page 103: Auto Log-On

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 8: OSD FUNCTIONS TECHNICAL SUPPORT 1.877.877.2269 8.7.2 AUTO LOG ON When the Log-on button is selected and a user is chosen, this user will be automatically logged on after power is applied to unit or after a reboot.

  • Page 104: Edit A User

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 8: OSD FUNCTIONS TECHNICAL SUPPORT 1.877.877.2269 Once the new user fields have been filled out, the Save button must be clicked to create the new user. Clicking on the Save button causes the validation of the new username, checking that it is unique and that the two password entries match.

  • Page 105: Remove A User

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 8: OSD FUNCTIONS TECHNICAL SUPPORT 1.877.877.2269 8.7.4 REMOVE A USER To remove a user, highlight the user’s name and then click on the Remove button. FIGURE 8-33. REMOVE USER When the Remove button is clicked, a pop-up window is displayed to prompt confirmation that this user is to be deleted. Click on the Yes button to remove the user.

  • Page 106: Lacp

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CHAPTER 8: OSD FUNCTIONS TECHNICAL SUPPORT 1.877.877.2269 8.8 LACP NOTE: LACP requires the Boxilla manager. ® To find out more information about the status of the Emerald network interface(s), the Boxilla administrator can navigate to ®...

  • Page 107: Appendix A. Emerald Video Resolutions Supported

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 APPENDIX A: EMERALD VIDEO RESOLUTIONS SUPPORTED TECHNICAL SUPPORT 1.877.877.2269 Emerald 2K supports the resolutions listed below: ® Š 640 x 480 @ 60 Hz   Š 640 x 480 @ 75 Hz  ...

  • Page 108: Appendix B. Emerald 4K Models

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 APPENDIX B: EMERALD 4K MODELS APPENDIX B: EMERALD 4K MODELS TECHNICAL SUPPORT 1.877.877.2269 B.1 AVAILABLE MODELS The following models are available: EMD4000T 4K DisplayPort™, USB, and Audio Transmitter, 10Gbps Š EMD4000R 4K DisplayPort, USB, and Audio Receover, 10Gbps Š...

  • Page 109: Compatible Cables

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 APPENDIX B: EMERALD 4K MODELS TECHNICAL SUPPORT 1.877.877.2269 B.5 COMPATIBLE CABLES The following Active Optical Cables and Direct Attach Cables are available for use with the Emerald 4K (EMD4000T, EMD4000R). They can be used instead of SFP+, and these are an all-in-one interconnect cable. COMPATIBLE 10G ACTIVE OPTICAL CABLES FOR NETWORKING PRODUCT CODE LENGTH...

  • Page 110: Appendix C. Network Requirements And Port Usage

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 APPENDIX C: NETWORK REQUIREMENTS AND PORT USAGE TECHNICAL SUPPORT 1.877.877.2269 Emerald transmitters and receivers will require specific network requirements to ensure high-quality video and low latency. The ® technology can utilize unicast and multicast packets, so having a good, properly configured network backbone is required. Unicast is a protocol designed to send network packets from a single transmitter to a single receiver (about 200 Mbps for 2K video and about 10 Gbps of bandwidth for 4K video).
  • Page 111 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 APPENDIX C: NETWORK REQUIREMENTS AND PORT USAGE TECHNICAL SUPPORT 1.877.877.2269 Since these all need to be unique, follow these steps: Unmanaged Transmitters: 1. In the OSD of the Emerald 4K Reciever, go to Control-->Transmitter, type in the transmitter’s IP address, and press okay. ®...
  • Page 112 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 APPENDIX C: NETWORK REQUIREMENTS AND PORT USAGE TECHNICAL SUPPORT 1.877.877.2269 2. Find the Emerald 4K transmitter, click on the ellipsis, and go to Edit Network. FIGURE C-2. EDIT NETWORK OPTION 3. Verify that Multicast Master Port is set to 8001, and verify that each Emerald 4K transmitter’s Multicast IP has a unique value starting at 239.0.0.2.

  • Page 113: Tcp/Udp Port Usage

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 APPENDIX C: NETWORK REQUIREMENTS AND PORT USAGE TECHNICAL SUPPORT 1.877.877.2269 C.4 TCP/UDP PORT USAGE TCP/UDP PORT USAGE APPLICATION PORT EMERALD 4K EMERALD SE/PE/ZU APPLIANCE Appliance REST HTTP TCP: 7778 Appliance REST HTTPS TCP: 8888 Stats Gathering Internal Port TCP: 9998 (internal use...

  • Page 114: Network Switch Requirements

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 APPENDIX C: NETWORK REQUIREMENTS AND PORT USAGE TECHNICAL SUPPORT 1.877.877.2269 C.5 NETWORK SWITCH REQUIREMENTS NETWORK SWITCH REQUIREMENTS WHEN REQUIRED SWITCH SETTING DESCRIPTION 4K ONLY IGMP Capable Must support IGMP V1, V2, or V3 4K ONLY 10 Gig Ports Each port on the switch needs to support 10 G for best operation.

  • Page 115: Appendix D. Configuring Windows 10 Virtual Machines

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 TECHNICAL APPENDIX D. CONFIGURING WINDOWS 10 VIRTUAL MACHINES SUPPORT 1.877.877.2269 A few properties must be configured on a target Windows virtual machine for Emerald to connect with it. ® ® On the Windows virtual machine click on the Start button and launch a command window. Then launch group policy editor – gpedit.msc.

  • Page 116: Appendix E. Emerald Network Protocols Overview

    ® communications. For management purposes some other ports are used. The Black Box discovery protocol used UDP Multicast Group 224.0.1.249 (port 39150). This is sent by the Boxilla Manager to discover Emerald devices in the network. The router must allow UDP Multicast ®...

  • Page 117: Appendix F. Troubleshooting

    Sluggish Mouse: When using the Emerald, you may find that the mouse is not being very responsive, or has a noticeable delay. This can typically occur if the video card is using dithering technology. You can contact Black Box to get a small utility to disable video card dithering on AMD graphics cards or use video optimization, which is set on the Transmitter ->...
  • Page 118 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 APPENDIX F. TROUBLESHOOTING TECHNICAL SUPPORT 1.877.877.2269 12 RUN_UPGRADE_FAIL Upgrade failed. Is the upgrade file correct or damaged? 13 REBOOT_FAIL Failed to reboot remote device unit. Is the remote device connected and powered on? 14 FILE_SEARCH_FAIL Upgrade file format failed.

  • Page 119: Appendix G. Regulatory Information

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 APPENDIX G. REGULATORY INFORMATION TECHNICAL SUPPORT 1.877.877.2269 G.1 FCC STATEMENT This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC Rules.

  • Page 120: Nom Statement

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 APPENDIX G. REGULATORY INFORMATION TECHNICAL SUPPORT 1.877.877.2269 G.2 NOM STATEMENT 1. Todas las instrucciones de seguridad y operación deberán ser leídas antes de que el aparato eléctrico sea operado. 2. Las instrucciones de seguridad y operación deberán ser guardadas para referencia futura. 3.

  • Page 121: Appendix H. Disclaimer/Trademarks

    H.1 DISCLAIMER Black Box Network Services shall not be liable for damages of any kind, including, but not limited to, punitive, consequential or cost of cover damages, resulting from any errors in the product information or specifications set forth in this document and Black Box Network Services may revise this document at any time without notice.
  • Page 122 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 TECHNICAL SUPPORT 1.877.877.2269 © COPYRIGHT 2023. BLACK BOX CORPORATION. ALL RIGHTS RESERVED. EN_K VM_MANUAL_EMD2000SE_REV6.8.0_R11889_2405.PDF...

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