Black Box EMD4010DP-VUE User Manual
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Black Box EMD4010DP-VUE User Manual

Kvm multiviewer - 4:2, single/dual-monitor, displayport, 4k60
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USER MANUAL
EMD4010DP-VUE
KVM MULTIVIEWER – 4:2,
SINGLE/DUAL-MONITOR,
DISPLAYPORT™, 4K60
24/7 TECHNICAL SUPPORT AT 1.877.877.2269 OR VISIT BLACKBOX.COM

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  • Page 1 USER MANUAL EMD4010DP-VUE KVM MULTIVIEWER – 4:2, SINGLE/DUAL-MONITOR, DISPLAYPORT™, 4K60 24/7 TECHNICAL SUPPORT AT 1.877.877.2269 OR VISIT BLACKBOX.COM...

  • Page 2: Table Of Contents

    2 SAFETY INSTRUCTIONS........................................11 2.1 INSTALLATION LOCATION ......................................11 2.2 CONNECTION ...........................................12 3 OVERVIEW .............................................13 3.1 INTENDED USE ..........................................13 3.2 SYSTEM OVERVIEW ........................................14 3.2.1 BLACK BOX EMERALD VUE SYSTEM ........................14 ® 3.2.2 BLACK BOX EMERALD VUE SYSTEM WITH EXTERNAL CONTROLS ..........15 ®...

  • Page 3: Table Of Contents Live

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 TABLE OF CONTENTS TECHNICAL SUPPORT 1.877.877.2269 3.9.3 PORTS FOR VIDEO/AUDIO, DISPLAYPORT 1.2, SINGLE-HEAD ..............43 3.9.4 PORTS FOR NETWORK AND POWER SUPPLY VOLTAGE ............... 44 3.10 DEVICE STATUS INDICATION ....................................44 3.10.1 USB-HID CONTROL ................................44 3.10.2 USB-HID CONTROL AND STATUS, DISPLAYPORT 1.2, SINGLE-HEAD ..........45 3.10.3 NETWORK CONNECTION AND POWER SUPPLY VOLTAGE ..............46 4 ACCESS AND OPERATION OPTIONS ..................................47...
  • Page 4 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 TABLE OF CONTENTS TECHNICAL SUPPORT 1.877.877.2269 6.2 SYSTEM SETTINGS ........................................73 6.2.1 SETTING SYSTEM CONFIGURATION ......................... 73 6.2.2 SETTING NETWORK CONFIGURATION ......................... 76 6.2.3 SETTING DATE AND TIME ...............................79 6.2.4 SETTING SNMP FUNCTION ............................81 6.2.5 SETTING DISPLAY OPTIONS ............................83 6.3 USER SETTINGS ..........................................85 6.4 SETTING VIDEO INPUTS AND VIDEO OUTPUTS ............................
  • Page 5 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 TABLE OF CONTENTS TECHNICAL SUPPORT 1.877.877.2269 7.4 SYSTEM SETTINGS ........................................113 7.4.1 SETTING SYSTEM CONFIGURATION .........................113 7.4.2 SETTING NETWORK CONFIGURATION ........................ 118 7.4.3 SETTING SYSLOG FUNCTION ............................. 120 7.4.4 SETTING SNMP FUNCTION ............................124 7.4.5 SETTING DATE AND TIME .............................
  • Page 6 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 TABLE OF CONTENTS TECHNICAL SUPPORT 1.877.877.2269 10.6 SUMMARY OF KEYBOARD COMMANDS ..............................170 10.6.1 COMMAND MODE AND OSD ............................ 170 10.6.2 SWITCHING USB-HID CONTROL, FOCUSING ON AN INPUT, AND CHANGING DISPLAY MODES ........................................171 10.7 OVERVIEW OF KEYBOARD COMMANDS ..............................
  • Page 7 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 TABLE OF CONTENTS TECHNICAL SUPPORT 1.877.877.2269 15.1 MAINTAINING THE HARDWARE ..................................198 15.2 QUERYING A STATUS, UPDATING THE FIRMWARE, AND RESETTING THE DEVICE VIA OSD ........198 15.2.1 QUERYING THE VIDEO STATUS ..........................199 15.2.2 QUERYING THE NETWORK STATUS ........................200 15.2.3 QUERYING THE SNMP STATUS ..........................
  • Page 8 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 TABLE OF CONTENTS TECHNICAL SUPPORT 1.877.877.2269 17 SPECIFICATIONS ...........................................234 17.1 INTERFACES ..........................................234 17.1.1 DISPLAYPORT™ 1.2 ................................234 17.1.2 USB-HID ....................................235 17.1.3 USB 2.0 (TRANSPARENT) ............................. 235 17.1.4 MINI-USB ....................................236 17.1.5 GPIO ......................................236 17.1.6 RJ-45 (NETWORK) ................................

  • Page 9: Important Inforation

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 IMPORTANT INFORMATION TECHNICAL SUPPORT 1.877.877.2269 1 IMPORTANT INFORATION 1.1 FIRMWARE AND SOFTWARE The information in this manual refers to the latest firmware available at the date of manual release. 1.2 SYMBOLS FOR WARNINGS AND HELPFUL INFORMATION An explanation of symbols used for warnings and helpful information in this manual is described below: WARNING: indicates a hazardous situation which, if not avoided, could result in death or serious injury.
  • Page 10 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 IMPORTANT INFORMATION TECHNICAL SUPPORT 1.877.877.2269 The following terms are used for products and system descriptions: KEYBOARD COMMAND DESCRIPTION Key on the keyboard key + key Press keys simultaneously. key, key Press keys successively. 2x key Press key quickly, twice in a row (like a mouse double-click).

  • Page 11: Safety Instructions

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 SAFETY INSTRUCTIONS TECHNICAL SUPPORT 1.877.877.2269 2 SAFETY INSTRUCTIONS To ensure reliable and safe long-term operation of your device: Š Read this user manual carefully.   Š Only use the device according to instructions provided in this user manual. Failure to follow the instructions  ...

  • Page 12: Connection

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 SAFETY INSTRUCTIONS TECHNICAL SUPPORT 1.877.877.2269 2.2 CONNECTION Š Check the device and the power supply units for visible damage before connecting them.   Š Only connect the device or the power supply units without any visible damage at the chassis or the cable.  ...

  • Page 13: Overview

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 OVERVIEW TECHNICAL SUPPORT 1.877.877.2269 3 OVERVIEW 3.1 INTENDED USE Emerald VUE is used to stream video/audio signals and switch the USB-HID and USB 2.0 control of up to four ® sources at one console with only one mouse and keyboard as well as with one or two monitors. To use an external switching solution through dry-contact, Emerald VUE offers a GPIO interface to switch the USB-HID control and to indicate the switching status (see accessories list in chapter 3.6.) Alternatively, there is an API interface available over TCP/IP.

  • Page 14: System Overview

    3.2.1 BLACK BOX EMERALD VUE SYSTEM ® A Black Box Emerald VUE system consists of Emerald VUE, up to four sources, and a console with up to two ® monitors with only one mouse and keyboard. The sources are directly connected to the Emerald VUE with provided USB and video cables.

  • Page 15: Black Box Emerald ® Vue System With External Controls

    3.2.2 BLACK BOX EMERALD VUE SYSTEM WITH EXTERNAL CONTROLS ® The Black Box Emerald VUE system can be connected to: Š An external device using the GPIO interface.   Š An external control via TCP/IP, using a Cat X network cable via API interface.
  • Page 16 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 OVERVIEW TECHNICAL SUPPORT 1.877.877.2269 The KVM Multiviewer can also support two computers with dual head video so that users can gain access to both systems while seeing all active screens. FIGURE - 3 : SYSTEM OVERVIEW (EXAMPLE = DUAL-HEAD INSTALLATION) Sources (computer, graphic card) Emerald ®...

  • Page 17: Signal Routing/Assignment Of The Usb-Hid, Video, And Audio Signals

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 OVERVIEW TECHNICAL SUPPORT 1.877.877.2269 3.2.3 SIGNAL ROUTING/ASSIGNMENT OF THE USB-HID, VIDEO, AND AUDIO SIGNALS The related video, audio, and USB-HID and USB 2.0 signals are shown in color in the following figure. In the Emerald VUE system, output 1 on the primary video/audio board is the main output for the main monitor.

  • Page 18: Streaming Of Video Signals

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 OVERVIEW TECHNICAL SUPPORT 1.877.877.2269 Note : With Single-Head devices, the video outputs are named OUT1/OUT2, and the audio outputs are named 1/2. Note : The inputs and outputs of the primary video/audio board belong together. The primary and secondary cards switch completely independently, but as such synchronously.

  • Page 19: Switching Methods

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 OVERVIEW TECHNICAL SUPPORT 1.877.877.2269 3.2.5 SWITCHING METHODS In this user manual, we use two terms to describe switching methods with different results. When using Emerald VUE as video multi viewer without using a keyboard and mouse, focusing on another input is ®...

  • Page 20: Transmitted Signals

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 OVERVIEW TECHNICAL SUPPORT 1.877.877.2269 3.2.6 TRANSMITTED SIGNALS OUTPUT FUNCTION The video signals of all sources are simultaneously streamed to the Emerald VUE and the windows ® on the monitor(s) depending on the selected display mode. The monitors of the secondary video/audio board can have a different resolution than the monitors Video of the primary board.

  • Page 21: Display Modes, Display Options, And Switching Methods

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 OVERVIEW TECHNICAL SUPPORT 1.877.877.2269 3.3 DISPLAY MODES, DISPLAY OPTIONS, AND SWITCHING METHODS Note : For an easier understanding, in the figures shown in this chapter, the associated window of the input with USB HID control is illustrated with a colored frame (enabled Active Source Frame option, see chapter 6.2.5 or chapter 7.4.6) except for the mirrored Fullscreen display mode that comes without this option.

  • Page 22: Display Mode Fullscreen

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 OVERVIEW TECHNICAL SUPPORT 1.877.877.2269 3.3.1 DISPLAY MODE FULLSCREEN Assignment of Inputs to Outputs In Fullscreen display mode (referred to as “Fullscreen Mode” below), the window with the streamed video signal is displayed in full screen, and the Emerald VUE appears like a normal desktop switch for up to four sources.
  • Page 23 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 OVERVIEW TECHNICAL SUPPORT 1.877.877.2269 Note : If you want to stream the video signals of a Dual-Head computer in Fullscreen Mode with a Single-Head device, we recommend disabling the MSC (see chapter 6.2.1 or chapter 7.4.1). Switching of the USB-HID Control When switching the USB-HID control to another input in Fullscreen Mode with two selected inputs, the internal window arrangement remains with focused window.
  • Page 24 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 OVERVIEW TECHNICAL SUPPORT 1.877.877.2269 Focusing on another Input When focusing on another input in Fullscreen Mode with two selected inputs, the window arrangement changes. For instance, when focusing from input 1 to input 4, the main window streams the video signal of the selected input. Monitor 2 shows a mirrored image of the main monitor.
  • Page 25 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 OVERVIEW TECHNICAL SUPPORT 1.877.877.2269 Focusing on two other Inputs When focusing on two other inputs in Fullscreen Mode, the window arrangement changes. For instance, when selecting two different inputs, in the window arrangement, the inputs are assigned to the main output (focused input) and to the output 2.

  • Page 26: Display Mode Quad (2X2)

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 OVERVIEW TECHNICAL SUPPORT 1.877.877.2269 3.3.2 DISPLAY MODE QUAD (2X2) Assignment of Inputs to Outputs In Quad (2x2) display mode (referred to as “Quad Mode” below), the main monitor displays up to four windows of the same size for simultaneously streaming of up to four video signals on the display of the main monitor (Multiview 4:1).
  • Page 27 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 OVERVIEW TECHNICAL SUPPORT 1.877.877.2269 Switching of the USB-HID Control or Focusing on another Input In Quad Mode, the window arrangement remains after switching the USB HID control to another input or after focusing on another input.

  • Page 28: Display Mode Pip (1+3) (Picture-In-Picture)

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 OVERVIEW TECHNICAL SUPPORT 1.877.877.2269 3.3.3 DISPLAY MODE PIP (1+3) (PICTURE-IN-PICTURE) Assignment of Inputs to Outputs In PiP (1+3) display mode (referred to as “PiP Mode” below), the main monitor displays up to four windows for simultaneously streaming of up to four video signals with one scaled and fitted main window and three smaller windows.
  • Page 29 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 OVERVIEW TECHNICAL SUPPORT 1.877.877.2269 Switching of the USB-HID Control In PiP Mode, the window arrangement remains after switching the USB HID control to another input. For instance, when switching the USB HID control from input 1 to input 3, the mouse can be used within the associated window. FIGURE - 13 : PIP MODE - EXAMPLE AFTER SWITCHING THE USB-HID CONTROL To switch the USB-HID control to another input, you can: •...
  • Page 30 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 OVERVIEW TECHNICAL SUPPORT 1.877.877.2269 Focusing on another Input In PiP Mode, when focusing on another input, the window arrangement changes. The video signal of the selected input is streamed on the main window, and the order of the smaller windows on the right changes accordingly. Monitor 2 shows a mirrored image of the main monitor.

  • Page 31: Display Mode Pbp (2+2) (Picture-By-Picture)

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 OVERVIEW TECHNICAL SUPPORT 1.877.877.2269 3.3.4 DISPLAY MODE PBP (2+2) (PICTURE-BY-PICTURE) Assignment of Inputs to Outputs The PbP (2+2) display mode (referred to as “PbP Mode” below) displays up to four windows of the same size for simultaneously streaming of up to four video signals on two monitors, each with two windows side by-side per display (OUT1.x: stream 1 and 2, OUT2.x: stream 3 and 4).
  • Page 32 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 OVERVIEW TECHNICAL SUPPORT 1.877.877.2269 Switching of the USB-HID Control or Focusing on another Input In PbP Mode, the window arrangement remains after switching the USB HID control to another input or after focusing on another input.

  • Page 33: Display Mode Preview

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 OVERVIEW TECHNICAL SUPPORT 1.877.877.2269 3.3.5 DISPLAY MODE PREVIEW Assignment of Inputs to Outputs In Preview display mode (referred to as “Preview Mode” below), the main monitor always displays a window with the streamed video of the focused input in full screen.
  • Page 34 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 OVERVIEW TECHNICAL SUPPORT 1.877.877.2269 Switching of the USB-HID Control In Preview Mode, the window arrangement remains after switching the USB HID control to another input. For instance, when switching the USB HID control from input 1 to input 2, the mouse can be used within the associated window. FIGURE - 18 : PREVIEW MODE - EXAMPLE AFTER SWITCHING THE USB-HID CONTROL To switch the USB-HID control to another input, you can: •...
  • Page 35 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 OVERVIEW TECHNICAL SUPPORT 1.877.877.2269 Focusing on another Input In Preview Mode, when focusing on another input, the window arrangement changes. The video signal of the selected input is streamed on the main window, the USB-HID control is switched to the selected input, and the mouse can be used within the main window.

  • Page 36: Display Mode Free

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 OVERVIEW TECHNICAL SUPPORT 1.877.877.2269 3.3.6 DISPLAY MODE FREE Assignment of Inputs to Outputs In Free display mode (referred to as “Free Mode” below), the main monitor displays of up to four windows for simultaneously streaming of up to four video signals.
  • Page 37 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 OVERVIEW TECHNICAL SUPPORT 1.877.877.2269 Switching of the USB-HID Control Keeping the Windows Arrangement In Free Mode, the window arrangement remains or changes after switching the USB-HID control to another input, depending on the switching method. When switching the USB HID control, for example, from input 3 to input 4, the mouse can be used within the associated window.
  • Page 38 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 OVERVIEW TECHNICAL SUPPORT 1.877.877.2269 Focusing on another Input In Free Mode, when focusing on another input, the window arrangement changes. The window with the streamed video signal of the selected input is displayed in the foreground on the main window. Monitor 2 shows a mirrored image of the main monitor.

  • Page 39: Installation Examples

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 OVERVIEW TECHNICAL SUPPORT 1.877.877.2269 3.4 INSTALLATION EXAMPLES This section illustrates typical installations of Emerald VUE system setups and installations with optional external controls. ® The cables of each source are connected to the associated inputs (see assignment overview in chapter 3.2). One monitor has to be connected to the main output OUT1.x of the primary video/audio board.

  • Page 40: Single-Head Installation With Optional External Controls

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 OVERVIEW TECHNICAL SUPPORT 1.877.877.2269 3.4.2 SINGLE-HEAD INSTALLATION WITH OPTIONAL EXTERNAL CONTROLS A Single-Head installation consists of an Emerald VUE, up to four sources, and one console (maximum 2 monitors, ® 1 keyboard, 1 mouse, and 2 audio output devices). The Emerald VUE is directly connected to the sources and the console through connection cables.

  • Page 41: Product Types

    PART NUMBER DESCRIPTION 4x DP 1.2 with 4K60, Input 4x USB Type B 2x DP 1.2 with 4K60, EMD4010DP-VUE Output 4x USB Type A (each 2x USB-HID/USB 2.0). 2x audio (3.5 mm, optical digital/analog) Input/Output 1x DB9 Male with 8x GPIO 3.6 ACCESSORIES FOR THE CHASSIS...

  • Page 42: Device Views

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 OVERVIEW TECHNICAL SUPPORT 1.877.877.2269 3.9 DEVICE VIEWS The following views of the Emerald VUE illustrate the currently available variants. ® The legends of the figures contain the following information: port designation, interface type, and connected device. 3.9.1 OVERVIEW EMERALD VUE FIGURE - 25 FRONT SIDE - DEVICE OVERVIEW FIGURE - 26 INTERFACE SIDE - DEVICE OVERVIEW...

  • Page 43: Ports For Cpus, Usb Devices, Service, And External Switching Solution

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 OVERVIEW TECHNICAL SUPPORT 1.877.877.2269 3.9.2 PORTS FOR CPUS, USB DEVICES, SERVICE, AND EXTERNAL SWITCHING SOLUTION FIGURE - 27 INTERFACE SIDE - PORTS FOR CPUS, USB DEVICES, SERVICE, AND EXTERNAL SWITCHING SOLUTION CPU1, USB Type B, source 1 CPU2, USB Type B, source 2 CPU3, USB Type B, source 3...

  • Page 44: Ports For Network And Power Supply Voltage

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 OVERVIEW TECHNICAL SUPPORT 1.877.877.2269 3.9.4 PORTS FOR NETWORK AND POWER SUPPLY VOLTAGE FIGURE - 29 INTERFACE SIDE - PORTS FOR NETWORK AND POWER SUPPLY VOLTAGE 1, IEC, power supply voltage 1 , RJ-45, network interface 2, IEC, power supply voltage 1, redundancy...

  • Page 45: Usb-Hid Control And Status, Displayport 1.2, Single-Head

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 OVERVIEW TECHNICAL SUPPORT 1.877.877.2269 3.10.2 USB-HID CONTROL AND STATUS, DISPLAYPORT 1.2, SINGLE-HEAD FIGURE - 31 INTERFACE SIDE - DISPLAYPORT 1.2, SINGLE-HEAD - STATUS LEDS FOR USB-HID CONTROL LED, USB-HID control for input CPU1 LED, USB-HID control for input CPU2 LED, USB-HID control for input CPU3 LED, USB-HID control for input CPU4...

  • Page 46: Network Connection And Power Supply Voltage

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 OVERVIEW TECHNICAL SUPPORT 1.877.877.2269 3.10.3 NETWORK CONNECTION AND POWER SUPPLY VOLTAGE FIGURE - 32 INTERFACE AND FRONT SIDE - STATUS LEDS OF THE NETWORK AND POWER SUPPLY VOLTAGE PORTS LED 1 for network connection LED 2 for network connection LED for power supply voltage 1 LED for power supply voltage 2...

  • Page 47: Access And Operation Options

    • System update (firmware update) • Local backup option • Documentation In addition to the KVM Java Utility, the EMD4010DP-VUE can also be configured via Web UI as of FW01.08. Initially, both variants cover the same DKM Web Tool functionality. The Web UI will completely replace the KVM Java Utility in subsequent versions and will have an extended range of functions, which will then be explained here accordingly.

  • Page 48: Command Mode

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 ACCESS AND OPERATION OPTIONS TECHNICAL SUPPORT 1.877.877.2269 4.1 COMMAND MODE To start the command mode, use a keyboard sequence (Hot Key) at the keyboard plugged in the Emerald VUE. To ® exit the command mode, press [Esc].
  • Page 49 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 ACCESS AND OPERATION OPTIONS TECHNICAL SUPPORT 1.877.877.2269 Hot Key Code The Hot Key to start the command mode can be changed. The following table lists the Hot Key codes for the available Hot Keys.

  • Page 50: Control Options Via Osd

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 ACCESS AND OPERATION OPTIONS TECHNICAL SUPPORT 1.877.877.2269 4.2 CONTROL OPTIONS VIA OSD NOTICE NOTICE: Function restriction when connected to the wrong inputs/outputs If only one monitor is connected to output 2 of the primary video board, or monitors are connected only to outputs of the secondary video board of Dual-Head systems, the OSD cannot be opened.

  • Page 51: Keyboard Commands

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 ACCESS AND OPERATION OPTIONS TECHNICAL SUPPORT 1.877.877.2269 Leaving the OSD Press [Esc] in the main menu or press [Left Shift + Esc] anywhere within the OSD. The OSD is closed without saving any changes, and the currently active CPU connection will be displayed. 4.2.1 KEYBOARD COMMANDS The following keyboard keys are available for the navigation and configuration within the menus: KEYBOARD KEY...

  • Page 52: Menu Structure

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 ACCESS AND OPERATION OPTIONS TECHNICAL SUPPORT 1.877.877.2269 Set a Fast Key for a direct Opening of the OSD Next to the Hot Key for starting the command mode, a Fast Key can be exclusively set for opening the OSD directly. How often the shortcut key has to be pressed depends on the specified key: once for function keys or print key, twice for all other keys.

  • Page 53: Control Options Via Management Software

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 ACCESS AND OPERATION OPTIONS TECHNICAL SUPPORT 1.877.877.2269 NOTICE: Possible loss of configuration changes By clicking Okay, changes are overtaken to the active configuration and saved in the volatile memory of the Emerald VUE.
  • Page 54 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 ACCESS AND OPERATION OPTIONS TECHNICAL SUPPORT 1.877.877.2269 The following control elements are included in the menus: DESIGNATION ELEMENT DESCRIPTION Function is not active, disabled by default or by a mouse click. Checkbox Function is active, enabled by default or by a mouse click.

  • Page 55: Toolbar

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 ACCESS AND OPERATION OPTIONS TECHNICAL SUPPORT 1.877.877.2269 4.3.2 TOOLBAR Clicking on a symbol in the toolbar typically opens a menu or a dialog. Some functions are only available if a connection to the Emerald VUE has been established (online mode).

  • Page 56: Keyboard Control

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 ACCESS AND OPERATION OPTIONS TECHNICAL SUPPORT 1.877.877.2269 4.3.4 KEYBOARD CONTROL The following keyboard keys are available for the navigation and configuration within the menus: KEYBOARD KEY FUNCTION [Left Arrow] Cursor to the left [Right Arrow] Cursor to the right [Up Arrow]...

  • Page 57: Context Function

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 ACCESS AND OPERATION OPTIONS TECHNICAL SUPPORT 1.877.877.2269 4.3.6 CONTEXT FUNCTION The management software offers several context functions that support user-friendly and efficient operation. The context functions are described in the respective chapters. CONTEXT FUNCTION ACTION RESULTS...

  • Page 58: Device Overview

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 ACCESS AND OPERATION OPTIONS TECHNICAL SUPPORT 1.877.877.2269 4.3.9 DEVICE OVERVIEW This menu offers several information and operation options: • Displaying the ports with/without connection (with tooltips) • Displaying the current USB-HID control •...
  • Page 59 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 ACCESS AND OPERATION OPTIONS TECHNICAL SUPPORT 1.877.877.2269 Display of the Input/Output Routing and the current USB-HID Control In the overview, the input with the current USB-HID control is highlighted in green (see USB port and LED of the video/ audio input).
  • Page 60 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 ACCESS AND OPERATION OPTIONS TECHNICAL SUPPORT 1.877.877.2269 The following figure shows the input/output routing as used in Fullscreen Mode with two selected inputs and the current USB-HID control switched to input 3. The main window displays the video signal of input 3. FIGURE - 38 FULLSCREEN MODE - EXAMPLE FOR DEVICE STATUS WITH SWITCHED INPUTS 1 AND 3 Display of the routing to the primary output Display of the current USB-HID control...

  • Page 61: Installation

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 INSTALLATION TECHNICAL SUPPORT 1.877.877.2269 5 INSTALLATION First-time users are recommended to set up the system in a test environment that is limited to a single room. This makes it easier to identify and solve any cabling problems, and experiment with your system more conveniently. 5.1 SETTING UP THE EMERALD ®...
  • Page 62 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 INSTALLATION TECHNICAL SUPPORT 1.877.877.2269 Note : For optimal functionality of switching the USB-HID control, focusing on inputs, streaming of associated video signals and the best display of all display modes, we recommend connecting in ascending order without leaving any inputs between other inputs empty.

  • Page 63: Setting The Initial Configuration In The Osd

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 INSTALLATION TECHNICAL SUPPORT 1.877.877.2269 5.1.2 SETTING THE INITIAL CONFIGURATION IN THE OSD To configure the initial settings in the OSD, proceed as follows: Press the [Hot Key] to start the command mode (see chapter 4.1). •...

  • Page 64: Installing The Management Software

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 INSTALLATION TECHNICAL SUPPORT 1.877.877.2269 5.2.1 INSTALLING THE MANAGEMENT SOFTWARE The management software is available as a single executable program file that does not require installation. Requirements If you want to use the management software on Windows operating systems with integrated Java Runtime, the following requirements must be fulfilled: REQUIREMENTS/RECOMMENDATIONS REQUIREMENTS/RECOMMENDATIONS...

  • Page 65: Setting Up Network And Firewall Releases

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 INSTALLATION TECHNICAL SUPPORT 1.877.877.2269 5.2.2 SETTING UP NETWORK AND FIREWALL RELEASES Releasing Network Ports The following ports are used by the Emerald VUE depending on the configuration and must be released at the ®...

  • Page 66: Starting The Management Software

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 INSTALLATION TECHNICAL SUPPORT 1.877.877.2269 5.2.4 STARTING THE MANAGEMENT SOFTWARE Run the management software by double-clicking on the program icon on the desktop or the file in the directory. The management software starts in offline mode. FIGURE - 39 MANAGEMENT SOFTWARE LANDING PAGE IN OFFLINE MODE There are two options to connect to the Emerald VUE:...

  • Page 67: Connecting To The Emerald ® Vue With Known Ip Address

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 INSTALLATION TECHNICAL SUPPORT 1.877.877.2269 5.2.5 CONNECTING TO THE EMERALD VUE WITH KNOWN IP ADDRESS ® Note : At least FTP rights are required. Note : Up to 16 clients can connect to the Emerald VUE using the Java utility at the same ®...

  • Page 68: Connecting To The Emerald ® Vue Via Device Finder

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 INSTALLATION TECHNICAL SUPPORT 1.877.877.2269 5.2.6 CONNECTING TO THE EMERALD VUE VIA DEVICE FINDER ® Note : At least FTP rights are required. Note : Up to 16 clients can connect to the Emerald VUE using the Java utility at the same time due to a limitation of available sockets.
  • Page 69 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 INSTALLATION TECHNICAL SUPPORT 1.877.877.2269 The following device information is shown in the Device Finder: INFORMATION DESCRIPTION Search parameters for finding devices. Broadcast/Multicast Search via broadcast: 255.255.255.255 (default). Input for search within a multicast group: multicast address (see chapter 6.2.2) Device Name of the device Name...

  • Page 70: Configuration Via Osd

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CONFIGURATION VIA OSD TECHNICAL SUPPORT 1.877.877.2269 6 CONFIGURATION VIA OSD NOTICE NOTICE: Possible loss of configuration changes By clicking on Okay, changes are applied to the active configuration and saved in the volatile memory of the Emerald VUE.
  • Page 71 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CONFIGURATION VIA OSD TECHNICAL SUPPORT 1.877.877.2269 FIGURE - 42 OSD MENU CONFIGURATION - LOGIN NOTICE NOTICE: For security reasons, change the administrator password as soon as possible (see chapter 6.3). Note : After leaving the configuration menu, the administrator is logged out automatically. 1.877.877.2269 BLACKBOX.COM...

  • Page 72: Overview Configuration Menu

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CONFIGURATION VIA OSD TECHNICAL SUPPORT 1.877.877.2269 6.1 OVERVIEW CONFIGURATION MENU Various options for system settings are available in the configuration menu. In addition, the following functions can be accessed here: save (as active or predefined configuration) and shut down, restart, or reset to factory settings. FIGURE - 43 OSD MENU CONFIGURATION 1.877.877.2269 BLACKBOX.COM...

  • Page 73: System Settings

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CONFIGURATION VIA OSD TECHNICAL SUPPORT 1.877.877.2269 6.2 SYSTEM SETTINGS 6.2.1 SETTING SYSTEM CONFIGURATION The parameters for the system configuration are set in this menu: FIGURE - 44 OSD MENU CONFIGURATION - SYSTEM 1.877.877.2269 BLACKBOX.COM...
  • Page 74 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CONFIGURATION VIA OSD TECHNICAL SUPPORT 1.877.877.2269 The following parameters can be configured: System FIELD ENTRY DESCRIPTION Device Text Enter the device name of the Emerald VUE (default: DPSWITCH-01). ® Enter the name of the configuration that is used to save the current Name Text settings (default: Standard).
  • Page 75 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CONFIGURATION VIA OSD TECHNICAL SUPPORT 1.877.877.2269 FIELD ENTRY DESCRIPTION Enable Hot Mouse function (enabled MSC function is required) Moving the mouse pointer over the edge of one window into another window, in PiP Mode and Preview Mode, turns the Hot Mouse Mode on. A transparent overlay, and an overlay mouse pointer (OSD mouse), appear.

  • Page 76: Setting Network Configuration

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CONFIGURATION VIA OSD TECHNICAL SUPPORT 1.877.877.2269 6.2.2 SETTING NETWORK CONFIGURATION NOTICE NOTICE: To initialize system-relevant configuration changes on the Emerald VUE, the device must be restarted. The ® restart may take several minutes, and the device is not available during the restart. NOTICE NOTICE: If the syslog function is activated, the logging will be started after restarting the device.
  • Page 77 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CONFIGURATION VIA OSD TECHNICAL SUPPORT 1.877.877.2269 The following parameters can be configured: Network Interface FIELD ENTRY DESCRIPTION The network settings are automatically supplied by a DHCP server. Note: If DHCP is activated and there is no physical network connection DHCP available, the boot times might increase.
  • Page 78 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CONFIGURATION VIA OSD TECHNICAL SUPPORT 1.877.877.2269 Log Levels FIELD ENTRY DESCRIPTION Activate debug messages in trace (default: N). Note: The debug messages are exclusively Emerald VUE diagnostics. ® Use this function only for concrete debug cases as it is not intended for normal operation.

  • Page 79: Setting Date And Time

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CONFIGURATION VIA OSD TECHNICAL SUPPORT 1.877.877.2269 6.2.3 SETTING DATE AND TIME The system configuration parameters are set in this menu, based on Simple Network Time Protocol (SNTP): FIGURE - 46 OSD MENU CONFIGURATION - DATE+TIME The following parameters can be configured: Time Server FIELD...
  • Page 80 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CONFIGURATION VIA OSD TECHNICAL SUPPORT 1.877.877.2269 Real Time Clock FIELD ENTRY DESCRIPTION 1 to 12 Enter the month. Date* 1 to 31 Enter the day. 1 to 99 Enter the year. 1 to 7 Enter the day of the week.

  • Page 81: Setting Snmp Function

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CONFIGURATION VIA OSD TECHNICAL SUPPORT 1.877.877.2269 6.2.4 SETTING SNMP FUNCTION The SNMP function allows all function-critical and safety-critical elements of the Emerald VUE to be monitored and ® queried. This function complies with the RFC 1157 conformal standard. NOTICE NOTICE: When using SNMP monitoring, for reasons of access security, the use of a dedicated network according to the IT-Grundschutz-Kompendium (IT Baseline Protection) is recommended.
  • Page 82 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CONFIGURATION VIA OSD TECHNICAL SUPPORT 1.877.877.2269 The following parameters can be configured: SNMP Agent TRAPS DESCRIPTION Enable Permission for an active query of the SNMP agent for traps is granted. Read Community Access for Read-only community SNMP Trap Note : The SNMP agent must be activated to activate the SNMP traps.

  • Page 83: Setting Display Options

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CONFIGURATION VIA OSD TECHNICAL SUPPORT 1.877.877.2269 6.2.5 SETTING DISPLAY OPTIONS The parameters for display options, for example, OSD transparency or source information are set in this menu. FIGURE - 48 OSD MENU CONFIGURATION - DISPLAY OPTIONS The following parameters can be configured: OSD Transparency FIELD...
  • Page 84 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CONFIGURATION VIA OSD TECHNICAL SUPPORT 1.877.877.2269 Source Names FIELD ENTRY DESCRIPTION The source names are displayed at the top left of the respective window. Activated This is an option for all display modes except for the mirrored Fullscreen Enable Mode.

  • Page 85: User Settings

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CONFIGURATION VIA OSD TECHNICAL SUPPORT 1.877.877.2269 6.3 USER SETTINGS User settings and permissions are set in this menu. By default, two users are set with unchangeable usernames. It is not intended to create additional users. FIGURE - 49 OSD MENU CONFIGURATION - USER DATA Administrator The administrator (username: admin) has the permission to configure the system.

  • Page 86: Setting Video Inputs And Video Outputs

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CONFIGURATION VIA OSD TECHNICAL SUPPORT 1.877.877.2269 Note : It is possible to create new users, but, with the current firmware version, it is not possible to change between special rights or settings for several users. This option may change with further firmware. NOTICE NOTICE: Failed SNMP logging If the login data of the SNMPv3 user differs between the Emerald®...
  • Page 87 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CONFIGURATION VIA OSD TECHNICAL SUPPORT 1.877.877.2269 The following parameters can be configured: FIELD ENTRY DESCRIPTION Numerical Ident number of the input port (unchangeable, see chapter 3.9) Optional: individual name for video inputs (case sensitive, up to 32 Source Name Text characters)

  • Page 88: Setting Video Outputs Parameters

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CONFIGURATION VIA OSD TECHNICAL SUPPORT 1.877.877.2269 6.4.2 SETTING VIDEO OUTPUTS PARAMETERS The parameters for the video outputs are set in this menu: FIGURE - 51 OSD MENU CONFIGURATION - OUTPUT The following parameters can be configured: FIELD ENTRY DESCRIPTION...

  • Page 89: Configuring The Layouts Of The Free Mode

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CONFIGURATION VIA OSD TECHNICAL SUPPORT 1.877.877.2269 If the default EDID of the video input is set different from the resolution of the video output, the video signal is scaled up or down to the resolution set at the video output. For instance, the default EDID of the video input is set to 1080p (see chapter 7.5.1) and the Resolution of the video output is set to 4K60.

  • Page 90: Displaying The Free Mode Initially

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CONFIGURATION VIA OSD TECHNICAL SUPPORT 1.877.877.2269 6.5.1 DISPLAYING THE FREE MODE INITIALLY When displaying the Free Mode for the first time, the windows are displayed with the factory settings. By default, the windows are displayed in Quad Mode in Full HD resolution.

  • Page 91: Activating And Deactivating The Edit Mode

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CONFIGURATION VIA OSD TECHNICAL SUPPORT 1.877.877.2269 6.5.2 ACTIVATING AND DEACTIVATING THE EDIT MODE To activate the edit mode in Free Mode: • Press [Hot Key], [F8]. The OSD mouse (here in orange) is activated and located in the upper left corner, and the transparency of the display changes.

  • Page 92: Opening The Help Text In The Edit Mode

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CONFIGURATION VIA OSD TECHNICAL SUPPORT 1.877.877.2269 6.5.3 OPENING THE HELP TEXT IN THE EDIT MODE • Press h to show the help text for the edit mode with all options in the edit mode. FIGURE - 54 FREE MODE - HELP TEXT IN THE EDIT MODE WITH ADJUSTMENT OPTIONS 6.5.4 CROPPING AN AREA OF A WINDOW To crop an area of a window:...

  • Page 93: Scaling A Window In A Layout

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CONFIGURATION VIA OSD TECHNICAL SUPPORT 1.877.877.2269 Double-click the left mouse button on the window with the cropped area. The cropped area is fit back into the window of the original layout. FIGURE - 56 EDIT MODE IN FREE MODE - EXAMPLE OF DRAWING A RECTANGLE AROUND AN AREA TO BE CROPPED 6.5.5 SCALING A WINDOW IN A LAYOUT To scale a window in a layout:...

  • Page 94: Moving A Window In A Layout

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CONFIGURATION VIA OSD TECHNICAL SUPPORT 1.877.877.2269 Scaling without aspect ratio: Click with the right mouse button close to an edge of a window, hold down the right mouse button, and move the mouse to resize the window.

  • Page 95: Toggling A Window Level In The Foreground Or Background

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CONFIGURATION VIA OSD TECHNICAL SUPPORT 1.877.877.2269 The windows of input 1 to input 4 are internally arranged in levels. INPUT 1 INPUT 2 INPUT 3 INPUT 4 Window Window 1 Window 2 WINDOW 3 WINDOW 4 Window...

  • Page 96: Resetting A Changed Window In A Layout

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CONFIGURATION VIA OSD TECHNICAL SUPPORT 1.877.877.2269 FIGURE - 61 EDIT MODE IN FREE MODE - EXAMPLE OF MOVING A SCALED WINDOW 6.5.8 RESETTING A CHANGED WINDOW IN A LAYOUT To reset a window, there are the following possibilities: Possibility 1 •...

  • Page 97: Opening A Layout

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CONFIGURATION VIA OSD TECHNICAL SUPPORT 1.877.877.2269 Possibility 2 • Click the left and right mouse buttons simultaneously inside the window. The window is reset to its last saved state, or if it has not been changed, to the factory settings with the current resolution.
  • Page 98 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CONFIGURATION VIA OSD TECHNICAL SUPPORT 1.877.877.2269 A dialog box appears. FIGURE - 64 OSD MENU FREE MODE - EDIT MODE - OPEN LAYOUT Select one of the Free Mode layouts [Layout 1…4]. Click Open or press [Enter].

  • Page 99: Saving A Layout

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CONFIGURATION VIA OSD TECHNICAL SUPPORT 1.877.877.2269 6.5.10 SAVING A LAYOUT To save a layout: Press [Ctrl] + s. A dialog box appears. FIGURE - 65 OSD MENU FREE MODE - EDIT MODE - SAVE LAYOUT Select a storage slot to save the layout.

  • Page 100: Resetting A Layout

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CONFIGURATION VIA OSD TECHNICAL SUPPORT 1.877.877.2269 6.5.11 RESETTING A LAYOUT With activated edit mode, a single layout or all layouts can be reset. Possibility 1 Press [Ctrl] + r. A dialog box appears. FIGURE - 66 OSD MENU FREE MODE - EDIT MODE - SAVE LAYOUT To reset one specific layout: 2.1.

  • Page 101: Exiting The Edit Mode Of Free Mode

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CONFIGURATION VIA OSD TECHNICAL SUPPORT 1.877.877.2269 6.5.12 EXITING THE EDIT MODE OF FREE MODE To exit the edit mode of the Free Mode: Press [Esc]. A dialog box appears, stating that unsaved changes will be lost without saving. FIGURE - 67 OSD MENU FREE MODE - EDIT MODE - CLOSE FREE MODE Click on Discard changes to exit the edit mode without saving the latest changes.

  • Page 102: Saving And Loading A Configuration

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CONFIGURATION VIA OSD TECHNICAL SUPPORT 1.877.877.2269 6.6 SAVING AND LOADING A CONFIGURATION NOTICE NOTICE: By default, the last configuration saved in the device’s permanent memory will be restored after a device restart.
  • Page 103 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CONFIGURATION VIA OSD TECHNICAL SUPPORT 1.877.877.2269 FIGURE - 68 OSD MENU CONFIGURATION - SAVE 1.877.877.2269 BLACKBOX.COM...

  • Page 104: Saving A Predefined Configuration

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CONFIGURATION VIA OSD TECHNICAL SUPPORT 1.877.877.2269 6.6.2 SAVING A PREDEFINED CONFIGURATION In this menu, the current configuration can be saved in up to eight storage locations in the permanent memory of the Emerald VUE memory (File #1 to File #8).
  • Page 105 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CONFIGURATION VIA OSD TECHNICAL SUPPORT 1.877.877.2269 FIGURE - 69 OSD MENU CONFIGURATION - SAVE AS… SAVING POSITION NAME AND DETAILED INFORMATION Name and detailed information of the current configuration are shown. This Active configuration can be saved.

  • Page 106: Opening A Predefined Configuration

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CONFIGURATION VIA OSD TECHNICAL SUPPORT 1.877.877.2269 6.6.3 OPENING A PREDEFINED CONFIGURATION Previously saved configurations are loaded in this menu. In Active, the currently loaded configuration is displayed. To replace the current configuration by another configuration, in addition to the default configuration (Default), one out of eight further, personalized configurations (File #1 to File #8) can be opened.

  • Page 107: Configuration Via Management Software

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CONFIGURATION VIA MANAGEMENT SOFTWARE TECHNICAL SUPPORT 1.877.877.2269 7 CONFIGURATION VIA MANAGEMENT SOFTWARE NOTICE NOTICE: Possible loss of changes By clicking Apply, changes are overtaken to the active configuration and saved in the volatile memory of the Emerald VUE.

  • Page 108: Configuring In Offline Mode

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CONFIGURATION VIA MANAGEMENT SOFTWARE TECHNICAL SUPPORT 1.877.877.2269 7.2 CONFIGURING IN OFFLINE MODE Configuration and system settings via management software can be changed in offline mode without a direct connection between Emerald VUE and the management software.

  • Page 109: Setting Management Software Options

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CONFIGURATION VIA MANAGEMENT SOFTWARE TECHNICAL SUPPORT 1.877.877.2269 7.3 SETTING MANAGEMENT SOFTWARE OPTIONS Management software settings can be customized and optimized to support you in configuring your Emerald VUE. ® The settings can be set in the offline mode. 7.3.1 SETTING PROGRAM DEFAULT SETTINGS To avoid the repeated entry of data in the management software, this data can be saved in the default settings.

  • Page 110: Setting Font Size And Tooltip In The Toolbar

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CONFIGURATION VIA MANAGEMENT SOFTWARE TECHNICAL SUPPORT 1.877.877.2269 To activate or set the default settings: Click on Extras > Options in the menu bar. The Options menu opens and shows the Default Settings tab. Enter the appropriate data.

  • Page 111: Setting Language Of The Management Software

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CONFIGURATION VIA MANAGEMENT SOFTWARE TECHNICAL SUPPORT 1.877.877.2269 7.3.3 SETTING LANGUAGE OF THE MANAGEMENT SOFTWARE The language within the management software is set in this menu. The charset must match the selected language to ensure correct representation.

  • Page 112: Setting Autostart Of The Device Finder

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CONFIGURATION VIA MANAGEMENT SOFTWARE TECHNICAL SUPPORT 1.877.877.2269 7.3.4 SETTING AUTOSTART OF THE DEVICE FINDER To start the device finder automatically when starting the management software: Click on Extras > Options in the menu bar and click on the Miscellaneous tab. Check the Device Finder on startup checkbox.

  • Page 113: System Settings

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CONFIGURATION VIA MANAGEMENT SOFTWARE TECHNICAL SUPPORT 1.877.877.2269 7.4 SYSTEM SETTINGS 7.4.1 SETTING SYSTEM CONFIGURATION The parameters for the system configuration are set in this menu. FIGURE - 75 MANAGEMENT SOFTWARE MENU SYSTEM SETTINGS - SYSTEM 1.877.877.2269 BLACKBOX.COM...
  • Page 114 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CONFIGURATION VIA MANAGEMENT SOFTWARE TECHNICAL SUPPORT 1.877.877.2269 The following parameters can be configured: System Settings : PARAMETER ENTRY/STATUS DESCRIPTION Device Text Enter the device name of the Emerald VUE (default: DPSWITCH-01). ®...
  • Page 115 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CONFIGURATION VIA MANAGEMENT SOFTWARE TECHNICAL SUPPORT 1.877.877.2269 Enable Multi-Screen Control Absolute mouse coordinates are used for the MSC automatic mode with/ Activated without restriction (see chapter 9). By moving the mouse pointer over the edge of one window into another window, the USB-HID control switches seamlessly to the associated input.
  • Page 116 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CONFIGURATION VIA MANAGEMENT SOFTWARE TECHNICAL SUPPORT 1.877.877.2269 Global OSD Settings PARAMETER ENTRY/STATUS DESCRIPTION Specify the time of inactivity after which the OSD will be closed automatically (0 = deactivated). OSD Timeout [sec] 0 to 999 At 0 seconds, the OSD is not automatically closed.
  • Page 117 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CONFIGURATION VIA MANAGEMENT SOFTWARE TECHNICAL SUPPORT 1.877.877.2269 Audio Mixing Function With activated/deactivated Audio Mixing, the following audio streams are outputted: DISABLED AUDIO MIXING ENABLED AUDIO MIXING Unfocused input/ Focused input/ Unfocused input/ Focused input/input input without input with...

  • Page 118: Setting Network Configuration

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CONFIGURATION VIA MANAGEMENT SOFTWARE TECHNICAL SUPPORT 1.877.877.2269 7.4.2 SETTING NETWORK CONFIGURATION The parameters for the network configuration are set in this menu. NOTICE NOTICE: A change of system-relevant parameters (for example, change of the IP address) is immediately displayed in the management software.
  • Page 119 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CONFIGURATION VIA MANAGEMENT SOFTWARE TECHNICAL SUPPORT 1.877.877.2269 The following parameters can be configured: Network Settings FIELD ENTRY DESCRIPTION The network settings are automatically supplied by a DHCP server. Activated Note: If DHCP is activated and there is no physical network connection DHCP available, the boot times might increase.

  • Page 120: Setting Syslog Function

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CONFIGURATION VIA MANAGEMENT SOFTWARE TECHNICAL SUPPORT 1.877.877.2269 To set parameters for the network configuration: Click System Settings > Network in the task area. Click Activate Edit Mode in the toolbar. Change the desired settings. Click Apply to confirm the changes.
  • Page 121 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CONFIGURATION VIA MANAGEMENT SOFTWARE TECHNICAL SUPPORT 1.877.877.2269 The following parameters can be configured: FIELD ENTRY/STATUS DESCRIPTION Activated Activate the Syslog server for status requests. Enable Syslog Deactivated Function not active (default). Syslog Server Byte Enter the IP address of the Syslog servers in the form “192.168.1.1”.
  • Page 122 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CONFIGURATION VIA MANAGEMENT SOFTWARE TECHNICAL SUPPORT 1.877.877.2269 FIGURE - 78 MANAGEMENT SOFTWARE MENU EXTRAS - OPTIONS - SYSLOG 1.877.877.2269 BLACKBOX.COM...
  • Page 123 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CONFIGURATION VIA MANAGEMENT SOFTWARE TECHNICAL SUPPORT 1.877.877.2269 The following options are available: OPTION DESCRIPTION Log File Directory Default directory to store the log files Log File Name Default name of the log file Log File Extension Default extension for the log file Daily Log Files...

  • Page 124: Setting Snmp Function

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CONFIGURATION VIA MANAGEMENT SOFTWARE TECHNICAL SUPPORT 1.877.877.2269 7.4.4 SETTING SNMP FUNCTION The SNMP function allows all function-critical and safety-critical elements of the Emerald VUE to be monitored and ® queried. This function complies with the RFC 1157 conformal standard. Two SNMP servers can be used at the same time.
  • Page 125 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CONFIGURATION VIA MANAGEMENT SOFTWARE TECHNICAL SUPPORT 1.877.877.2269 The following parameters can be configured: SNMP Agent TRAPS DESCRIPTION Permission for an active query of the SNMP agent for traps is granted. SNMP Agent This activation is a prerequisite for using the SNMP server.
  • Page 126 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CONFIGURATION VIA MANAGEMENT SOFTWARE TECHNICAL SUPPORT 1.877.877.2269 Activating the SNMP Agent To activate the SNMP agent: Click on System Settings > Network in the task area. Click on Activate Edit Mode in the toolbar. Click on the SNMP tab in the working area.
  • Page 127 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CONFIGURATION VIA MANAGEMENT SOFTWARE TECHNICAL SUPPORT 1.877.877.2269 FIGURE - 80 MANAGEMENT SOFTWARE MENU EXTRAS - OPTIONS - SNMP 1.877.877.2269 BLACKBOX.COM...
  • Page 128 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CONFIGURATION VIA MANAGEMENT SOFTWARE TECHNICAL SUPPORT 1.877.877.2269 The following options are available: OPTION DESCRIPTION Port SNMP port (default: 162) Log File Directory Default directory to store the log files Log File Name Default name of the log file Log File Extension Default extension for the log file...
  • Page 129 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CONFIGURATION VIA MANAGEMENT SOFTWARE TECHNICAL SUPPORT 1.877.877.2269 FIGURE - 81 MANAGEMENT SOFTWARE MENU EXTRAS - OPTIONS - SNMP - MANAGE SNMPV3 USERS - ADD USER The following parameters are required to create a new SNMPv3 user on the SNMP server: OPTION DESCRIPTION Username...

  • Page 130: Setting Date And Time

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CONFIGURATION VIA MANAGEMENT SOFTWARE TECHNICAL SUPPORT 1.877.877.2269 To configure the login data for an SNMPv3 user at the SNMP server: Click on Extras > Options in the menu bar. Then click on the SNMP tab. Click on Manage SNMPv3 Users.
  • Page 131 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CONFIGURATION VIA MANAGEMENT SOFTWARE TECHNICAL SUPPORT 1.877.877.2269 SNTP FIELD ENTRY/STATUS DESCRIPTION Activated Network time server synchronization SNTP Deactivated Function not active (default) SNTP Server Byte SNTP server IP address (default: 000.000.000.000) Time Zone Region Specific time zone (default: GMT + 00)

  • Page 132: Setting Display Options

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CONFIGURATION VIA MANAGEMENT SOFTWARE TECHNICAL SUPPORT 1.877.877.2269 7.4.6 SETTING DISPLAY OPTIONS The parameters for OSD display options and for switched source information are set in this menu. FIGURE - 83 MANAGEMENT SOFTWARE MENU SYSTEM SETTINGS - DISPLAY OPTIONS The following parameters can be configured: OSD Transparency FIELD...
  • Page 133 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CONFIGURATION VIA MANAGEMENT SOFTWARE TECHNICAL SUPPORT 1.877.877.2269 Source Names FIELD ENTRY/STATUS DESCRIPTION The source names are displayed at the top left of the respective window. Activated This is an option for all display modes except for the mirrored Fullscreen Enable Mode.

  • Page 134: Configuration Of Video Ports

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CONFIGURATION VIA MANAGEMENT SOFTWARE TECHNICAL SUPPORT 1.877.877.2269 7.5 CONFIGURATION OF VIDEO PORTS 7.5.1 SETTING VIDEO INPUTS PARAMETERS The parameters for the video inputs are set in this menu: FIGURE - 84 MANAGEMENT SOFTWARE MENU INPUT & OUTPUT CONTROLS - INPUT CONTROL 1.877.877.2269 BLACKBOX.COM...
  • Page 135 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CONFIGURATION VIA MANAGEMENT SOFTWARE TECHNICAL SUPPORT 1.877.877.2269 The following parameters can be configured: FIELD ENTRY DESCRIPTION Numerical Ident number of the input port (unchangeable, see chapter 3.9) Source Name Text Optional: individual name for video inputs (case sensitive, up to 32 characters) When the device is restarted or a monitor is plugged in during operation, the monitor’s EDID is read out and transmitted to the CPU inputs.

  • Page 136: Setting Video Outputs Parameters

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CONFIGURATION VIA MANAGEMENT SOFTWARE TECHNICAL SUPPORT 1.877.877.2269 7.5.2 SETTING VIDEO OUTPUTS PARAMETERS The parameters for the video outputs are set in this menu: FIGURE - 85 MANAGEMENT SOFTWARE MENU INPUT & OUTPUT CONTROLS - OUTPUT CONTROL 1.877.877.2269 BLACKBOX.COM...
  • Page 137 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CONFIGURATION VIA MANAGEMENT SOFTWARE TECHNICAL SUPPORT 1.877.877.2269 The following parameters can be configured: FIELD ENTRY DESCRIPTION Numerical Ident number of the output port (unchangeable, see chapter 3.9) Name Text Optional: individual name for video outputs (case sensitive, up to 32 characters) Resolution for video output independent from the monitor EDID.

  • Page 138: User Settings

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CONFIGURATION VIA MANAGEMENT SOFTWARE TECHNICAL SUPPORT 1.877.877.2269 7.6 USER SETTINGS User settings and permissions are set in this menu. By default, two users are set with unchangeable usernames. It is not intended to create additional users. FIGURE - 86 MANAGEMENT SOFTWARE MENU USER SETTINGS - USERS 1.877.877.2269 BLACKBOX.COM...
  • Page 139 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CONFIGURATION VIA MANAGEMENT SOFTWARE TECHNICAL SUPPORT 1.877.877.2269 Administrator The administrator (username: admin) has the permission to configure the system. The following parameters can be configured for the administrator: FIELD ENTRY DESCRIPTION Full Name Text Optional: personal username (case sensitive, up to 32 characters)

  • Page 140: Saving And Activating Configurations

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CONFIGURATION VIA MANAGEMENT SOFTWARE TECHNICAL SUPPORT 1.877.877.2269 7.7 SAVING AND ACTIVATING CONFIGURATIONS NOTICE NOTICE: By default, the last configuration that has been saved in the permanent Emerald VUE memory will be ®...

  • Page 141: Saving A Configuration Locally

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CONFIGURATION VIA MANAGEMENT SOFTWARE TECHNICAL SUPPORT 1.877.877.2269 7.7.2 SAVING A CONFIGURATION LOCALLY Configurations can be saved as a file that can be stored independently from the device. The following settings contained in the device’s configuration at the time of saving is saved to a file with the extension .dmc: •...

  • Page 142: Opening A Locally Saved Configuration

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CONFIGURATION VIA MANAGEMENT SOFTWARE TECHNICAL SUPPORT 1.877.877.2269 7.7.3 OPENING A LOCALLY SAVED CONFIGURATION To open a locally saved configuration: Click on Open… in the toolbar. Go to the location of the configuration file to be opened. Click on the configuration file to be opened.

  • Page 143: Uploading A Predefined Configuration To The Emerald Vue

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CONFIGURATION VIA MANAGEMENT SOFTWARE TECHNICAL SUPPORT 1.877.877.2269 7.7.4 UPLOADING A PREDEFINED CONFIGURATION TO THE EMERALD VUE ® Using the function Upload, the created configuration can be saved within eight storage locations in the device (File#1 to File#8).
  • Page 144 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CONFIGURATION VIA MANAGEMENT SOFTWARE TECHNICAL SUPPORT 1.877.877.2269 Click on Finish to save the configuration to the selected storage location. FIGURE - 91 MANAGEMENT SOFTWARE MENU UPLOAD - SELECT CONFIGURATION SLOT 1.877.877.2269 BLACKBOX.COM...

  • Page 145: Activating A Predefined Configuration

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CONFIGURATION VIA MANAGEMENT SOFTWARE TECHNICAL SUPPORT 1.877.877.2269 7.7.5 ACTIVATING A PREDEFINED CONFIGURATION To activate an uploaded configuration: Click on Status & Updates > Activate Configuration in the task area. Select the configuration to be activated. Click on Activate to activate the selected configuration.

  • Page 146: Downloading A Predefined Configuration From The Emerald

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CONFIGURATION VIA MANAGEMENT SOFTWARE TECHNICAL SUPPORT 1.877.877.2269 7.7.6 DOWNLOADING A PREDEFINED CONFIGURATION FROM THE EMERALD ® Configurations saved in the device can be downloaded for offline editing in this menu. To download a configuration from the device: Click Download in the toolbar.
  • Page 147 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CONFIGURATION VIA MANAGEMENT SOFTWARE TECHNICAL SUPPORT 1.877.877.2269 FIGURE - 94 MANAGEMENT SOFTWARE MENU DOWNLOAD - SELECT CONFIGURATION 1.877.877.2269 BLACKBOX.COM...

  • Page 148: Saving And Opening A Saved Status

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CONFIGURATION VIA MANAGEMENT SOFTWARE TECHNICAL SUPPORT 1.877.877.2269 7.8 SAVING AND OPENING A SAVED STATUS 7.8.1 SAVING A STATUS When a status is saved, the following information contained in the device configuration at the time of saving is saved to a .zip file: •...
  • Page 149 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CONFIGURATION VIA MANAGEMENT SOFTWARE TECHNICAL SUPPORT 1.877.877.2269 Check the Anonymize checkbox to anonymize your personal data when saving the status file if necessary (not recommended for troubleshooting). If you want to use the status file as a backup, do not check the Anonymize checkbox. Click on Next.

  • Page 150: Opening A Locally Saved Status Via Management Software

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CONFIGURATION VIA MANAGEMENT SOFTWARE TECHNICAL SUPPORT 1.877.877.2269 7.8.2 OPENING A LOCALLY SAVED STATUS VIA MANAGEMENT SOFTWARE To load a locally saved status: Click on Device > Load Status… in the menu bar. Go to the storage location of the status file to be opened.

  • Page 151: Configuring Usb 2.0 Ports Via Configuration File

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CONFIGURING USB 2.0 PORTS VIA TECHNICAL SUPPORT CONFIGURATION FILE 1.877.877.2269 8 CONFIGURING USB 2.0 PORTS VIA CONFIGURATION FILE The device contains a configuration file (Config.txt) to set specific parameters. The Config.txt is located on the device’s flash drive.
  • Page 152 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 CONFIGURING USB 2.0 PORTS VIA TECHNICAL SUPPORT CONFIGURATION FILE 1.877.877.2269 NOTICE Notice: For a successful setting of the USB 2.0 ports, the following sequence must be strictly observed. Entering or Changing a Parameter in the Configuration File To enter or change a device parameter: Connect the device to any source using a Mini-USB cable.

  • Page 153: Operation Via Mouse

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 OPERATION VIA MOUSE TECHNICAL SUPPORT 1.877.877.2269 9 OPERATION VIA MOUSE 9.1 MOUSE MOVEMENT IN DUAL-HEAD/MULTI-HEAD SYSTEMS The window arrangement of the Emerald VUE in Dual-Head systems is based on the desktop arrangement set in ®...
  • Page 154 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 OPERATION VIA MOUSE TECHNICAL SUPPORT 1.877.877.2269 Video 1 Video 2 FIGURE - 101 MANAGEMENT SOFTWARE MOUSE MOVEMENT WITH VERTICAL MONITOR ARRANGEMENT Activating the restricted Automatic Mode Note : MSC with automatic mode and restricted automatic mode uses absolute mouse coordinates. Accordingly, settings in the operating system are not considered.

  • Page 155: Focusing On One Input Via Hot Mouse

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 OPERATION VIA MOUSE TECHNICAL SUPPORT 1.877.877.2269 Mouse movements can be used within all windows of all associated input. Note : Keyboard commands are fixed to the position of the keys on the keyboard. Keyboard mapping tables may vary for country-specific layouts.
  • Page 156 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 OPERATION VIA MOUSE TECHNICAL SUPPORT 1.877.877.2269 The Hot Mouse function turns automatically off, and the USB-HID control is switched to input 2. FIGURE - 103 PIP MODE - EXAMPLE OF SELECTING ANOTHER INPUT AND DISPLAYING IT ON THE MAIN WINDOW Switching from an Input without USB-HID Control to another Input For instance, in Preview Mode, when the USB-HID control has been switched to one of the small windows through keyboard command, a special sequence has to be followed if the respective video signal of this input should be...
  • Page 157 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 OPERATION VIA MOUSE TECHNICAL SUPPORT 1.877.877.2269 Click with the OSD mouse into the window 2. The video signal of input 2 is shown in the main window and the window order of the small windows is changed. The Hot Mouse function turns automatically off, and the USB-HID control is switched to input 2.
  • Page 158 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 OPERATION VIA MOUSE TECHNICAL SUPPORT 1.877.877.2269 Click with the OSD mouse into the window 3. The video signal of input 3 is shown in the main window, and the window order of the small windows is changed. The Hot Mouse function turns automatically off, and the USB-HID control is switched to input 3.

  • Page 159: Operation Via Keyboard

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 OPERATION VIA KEYBOARD TECHNICAL SUPPORT 1.877.877.2269 10 OPERATION VIA KEYBOARD 10.1 SWITCHING THE USB-HID CONTROL VIA KEYBOARD COMMAND In any display mode, the USB-HID control can be switched to another USB input using one of the following keyboard commands: KEYBOARD COMMAND SWITCHING USB-HID CONTROL TO INPUT...
  • Page 160 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 OPERATION VIA KEYBOARD TECHNICAL SUPPORT 1.877.877.2269 Example of Switching the USB-HID Control in Fullscreen Mode When switching the USB-HID control in Fullscreen Mode using the numeric keypad, the window arrangement is changed (corresponds to “focusing on another input”).

  • Page 161: Focusing On One Input Via Keyboard Command

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 OPERATION VIA KEYBOARD TECHNICAL SUPPORT 1.877.877.2269 10.2 FOCUSING ON ONE INPUT VIA KEYBOARD COMMAND Depending on the current display mode, the window arrangement remains or changes when focusing on another input. The USB-HID control is switched to the selected input. The focusing results are described in the respective sections.
  • Page 162 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 OPERATION VIA KEYBOARD TECHNICAL SUPPORT 1.877.877.2269 Example for Focusing on another Input in PiP Mode In PiP Mode and Preview Mode, the main monitor will display the video signal of the selected input with the USB HID control switched to the associated input.
  • Page 163 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 OPERATION VIA KEYBOARD TECHNICAL SUPPORT 1.877.877.2269 Example for Focusing on another Input in Preview Mode In Preview Mode, the window with the video signal of the selected input will be changed to the main window with the USB HID control switched to the associated input.

  • Page 164: Focusing On Two Inputs Via Keyboard Command In Fullscreen Mode

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 OPERATION VIA KEYBOARD TECHNICAL SUPPORT 1.877.877.2269 10.3 FOCUSING ON TWO INPUTS VIA KEYBOARD COMMAND IN FULLSCREEN MODE When selecting two inputs in Fullscreen Mode with one of the following keyboard commands using the general syntax: •...
  • Page 165 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 OPERATION VIA KEYBOARD TECHNICAL SUPPORT 1.877.877.2269 Example To focus on two other inputs in Fullscreen Mode: Press the [Hot Key] to start the command mode (see chapter 4.1). Press the number of the specific input the video signal should be streamed on the main window and the number of the specific input the video signal should be streamed on the second monitor.

  • Page 166: Changing The Display Mode Via Function Keys

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 OPERATION VIA KEYBOARD TECHNICAL SUPPORT 1.877.877.2269 10.4 CHANGING THE DISPLAY MODE VIA FUNCTION KEYS The display mode can be changed using a keyboard command as follows: KEYBOARD COMMAND DISPLAY MODE [Hot Key], [F1] Change the display mode to Fullscreen Mode.
  • Page 167 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 OPERATION VIA KEYBOARD TECHNICAL SUPPORT 1.877.877.2269 Example 2 In the initial situation in Preview Mode, the main window shows the video signal from input 1, and the USB HID control is switched to input 3. For instance, to switch to the Free Mode with a function key: Press the [Hot Key] to start the command mode (see chapter 4.1).

  • Page 168: Switching The Usb-Hid Control Via Multi-Screen Control

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 OPERATION VIA KEYBOARD TECHNICAL SUPPORT 1.877.877.2269 10.5 SWITCHING THE USB-HID CONTROL VIA MULTI-SCREEN CONTROL NOTICE Notice: Switchover error due to connection of Single-Head sources in a Dual-Head installation If single-head sources are connected to two inputs using a dual-head cable, the mouse may not work correctly when switching with the USB-HID control.
  • Page 169 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 OPERATION VIA KEYBOARD TECHNICAL SUPPORT 1.877.877.2269 MSC Switching Conditions in Free Mode When switching via mouse in Free Mode, the target window has to be visible, not covered by another window. If a window in Free Mode fully hides another window, switch the USB-HID control via keyboard command to USB inputs with hidden windows.

  • Page 170: Summary Of Keyboard Commands

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 OPERATION VIA KEYBOARD TECHNICAL SUPPORT 1.877.877.2269 10.6 SUMMARY OF KEYBOARD COMMANDS Note : Keyboard commands are fixed to the position of the keys on the keyboard. Keyboard mapping tables may vary for country-specific layouts. Note the position of keys when changing the keyboard layout, for example, from QWERTY to AZERTY with, for example, the French keyboard layout.

  • Page 171: Switching Usb-Hid Control, Focusing On An Input, And Changing Display Modes

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 OPERATION VIA KEYBOARD TECHNICAL SUPPORT 1.877.877.2269 Starting and Exiting the Command Mode KEYBOARD COMMAND FUNCTION [2x Left Shift] (Hot Key, factory setting) Start the command mode [Esc] Exit the command mode Opening and Exiting the OSD KEYBOARD COMMAND FUNCTION...
  • Page 172 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 OPERATION VIA KEYBOARD TECHNICAL SUPPORT 1.877.877.2269 Focusing on one Input in Display Mode KEYBOARD COMMAND FUNCTION [Hot Key], 1, [Emter] Focus on input 1 [Hot Key], 2, [Enter] Focus on input 2 [Hot Key], 3, [Enter] Focus on input 3 [Hot Key], 4, Enter]...
  • Page 173 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 OPERATION VIA KEYBOARD TECHNICAL SUPPORT 1.877.877.2269 Changing the Display Mode KEYBOARD COMMAND FUNCTION [Hot Key], [F1] Change the display mode to Fullscreen Mode. [Hot Key], [F2] Change the display mode to Quad Mode. [Hot Key], [F3] Change the display mode to PiP Mode.

  • Page 174: Overview Of Keyboard Commands

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 OPERATION VIA KEYBOARD TECHNICAL SUPPORT 1.877.877.2269 10.7 OVERVIEW OF KEYBOARD COMMANDS 10.7.1 KEYBOARD COMMANDS FOR CONFIGURATION KEYBOARD COMMAND FUNCTION Change the Hot Key according to the predefined Hot Key Code [Hot Key], c, [new Hot Key code], [Enter] table.

  • Page 175: Keyboard Commands For Operation

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 OPERATION VIA KEYBOARD TECHNICAL SUPPORT 1.877.877.2269 10.7.2 KEYBOARD COMMANDS FOR OPERATION KEYBOARD COMMAND FUNCTION [2x Left Shift] Start the command mode (Hot Key, factory setting). [Esc] Exit the command mode. [Hot Key], o Open the OSD.

  • Page 176: Operation Via Osd

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 OPERATION VIA OSD TECHNICAL SUPPORT 1.877.877.2269 11 OPERATION VIA OSD 11.1 FOCUSING ON ONE OR TWO INPUTS VIA OSD Switching one Input To switch an input to another output via OSD: Press [Hot Key] + o or the [Fast Key] to open the OSD.

  • Page 177: Changing The Display Mode Via Osd

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 OPERATION VIA OSD TECHNICAL SUPPORT 1.877.877.2269 Switching two Inputs Note : Switching two different inputs is only available for the Fullscreen Mode. If selecting two different inputs and activating another display mode than the Fullscreen Mode, the Emerald VUE is switched to the selected input 1.
  • Page 178 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 OPERATION VIA OSD TECHNICAL SUPPORT 1.877.877.2269 Changing the Display Mode, Retaining the current USB-HID Control To change the display mode while retaining the current USB-HID control: Press [Hot Key] + o or the [Fast Key] to open the OSD. The Caps Lock and Scroll Lock LEDs on the keyboard are flashing, and the OSD is opened on the main monitor showing the Switch menu.
  • Page 179 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 OPERATION VIA OSD TECHNICAL SUPPORT 1.877.877.2269 Changing to the Fullscreen Mode with two Inputs and Switching the USB-HID Control To switch individually in Fullscreen Mode: Open the Switch menu. Select the input for the main output (OUT1.x) under Source Selection that has to be routed to the main output. Select the input for the second output (OUT2.x) under Source Selection that has to be routed to the secondary output.

  • Page 180: Powering Down, Restarting, And Resetting Via Osd

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 OPERATION VIA OSD TECHNICAL SUPPORT 1.877.877.2269 11.3 POWERING DOWN, RESTARTING, AND RESETTING VIA OSD 11.3.1 POWERING DOWN THE EMERALD ® To shut down the device: • Select Configuration > Shut down in the main menu. The current configuration is saved in the permanent memory of the device, and the device will be shut down.

  • Page 181: Restarting The Emerald ® Vue

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 OPERATION VIA OSD TECHNICAL SUPPORT 1.877.877.2269 11.3.2 RESTARTING THE EMERALD ® To restart the device: • Select Configuration > Restart in the main menu. The current configuration is saved in the device’s permanent memory, and the device will be restarted with the current configuration.

  • Page 182: Operation Via External Switching Solution

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 OPERATION VIA EXTERNAL SWITCHING SOLUTION TECHNICAL SUPPORT 1.877.877.2269 12 OPERATION VIA EXTERNAL SWITCHING SOLUTION Emerald VUE includes a GPIO port. This enables users to use any type of GPIO device with the unit. ®...

  • Page 183: Operation Via Management Software

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 OPERATION VIA MANAGEMENT SOFTWARE TECHNICAL SUPPORT 1.877.877.2269 13 OPERATION VIA MANAGEMENT SOFTWARE 13.1 FOCUSING ON ONE OR TWO INPUTS VIA MANAGEMENT SOFTWARE Focusing on one or two inputs can be executed in different ways with the left or the right mouse button. •...
  • Page 184 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 OPERATION VIA MANAGEMENT SOFTWARE TECHNICAL SUPPORT 1.877.877.2269 Focusing on another Input To focus on another input via management software: Click on Status & Updates > Device Status in the task area. Click on the desired input (for example, input 3) with the right mouse button.
  • Page 185 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 OPERATION VIA MANAGEMENT SOFTWARE TECHNICAL SUPPORT 1.877.877.2269 Focusing on another Input in the individual Fullscreen Mode To focus on another input individually in Fullscreen Mode via management software: Click on Status & Updates > Device Status in the task area. Click on the desired input (for example, input 3), hold down the mouse button and drag the mouse to the desired output (for example, main output).
  • Page 186 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 OPERATION VIA MANAGEMENT SOFTWARE TECHNICAL SUPPORT 1.877.877.2269 Focusing on another Input and Changing the Display Mode To simultaneously focus on another input and change the display mode via management software: Click on Status & Updates > Device Status in the task area. Click on the desired input (for example, input 3), hold down the mouse button and drag the mouse to the desired output (for example, secondary output).

  • Page 187: Changing The Display Mode Via Management Software

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 OPERATION VIA MANAGEMENT SOFTWARE TECHNICAL SUPPORT 1.877.877.2269 13.2 CHANGING THE DISPLAY MODE VIA MANAGEMENT SOFTWARE Note : Switching from a display mode to another, the video signal of the input with current USB-HID control is displayed in the foreground (in Free Mode) or on the main window (in Fullscreen Mode, Preview Mode, and PiP Mode).

  • Page 188: Powering Down, Restarting, And Resetting Via Management Software

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 OPERATION VIA MANAGEMENT SOFTWARE TECHNICAL SUPPORT 1.877.877.2269 13.3 POWERING DOWN, RESTARTING, AND RESETTING VIA MANAGEMENT SOFTWARE 13.3.1 POWERING DOWN THE EMERALD ® Notice: After shutting down, the device can be disconnected from the power supply voltage. To shut down the device: Click on Device >...

  • Page 189: Restarting The Emerald ® Vue

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 OPERATION VIA MANAGEMENT SOFTWARE TECHNICAL SUPPORT 1.877.877.2269 The current configuration is saved in the permanent memory of the device, and the device will be shut down. After shutting down, a notification to power off the device appears. FIGURE - 133 MANAGEMENT SOFTWARE NOTIFICATION SWITCH OFF DEVICE 13.3.2 RESTARTING THE EMERALD ®...

  • Page 190: Using A Usb 2.0 Device

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 OPERATION VIA MANAGEMENT SOFTWARE TECHNICAL SUPPORT 1.877.877.2269 A query to restart the device appears. Click on Yes to restart the device. FIGURE - 135 MANAGEMENT SOFTWARE DIALOG RESTART DEVICE The current configuration is saved in the permanent memory of the device, and it will be restarted. 13.4 USING A USB 2.0 DEVICE When connecting a USB 2.0 device, for example, a media control to the transparent USB 2.0 interfaces, the media control cannot interact with the device.

  • Page 191: Operation Via Api Interface

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 OPERATION VIA API INTERFACE TECHNICAL SUPPORT 1.877.877.2269 14 OPERATION VIA API INTERFACE TCP/IP Socket connections to the Emerald VUE can be used via TCP/IP Port 7055 (SSL: 7065). ® When sending commands via the API interface, the device echoes the same command with a leading acknowledgement byte 0x06 (ACK) in front.

  • Page 192: Focusing On Two Inputs In Fullscreen Mode Via 7-Byte Api Telegrams

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 OPERATION VIA API INTERFACE TECHNICAL SUPPORT 1.877.877.2269 Note : If using this API telegram command in the individual Fullscreen Mode, the device changes to the mirrored Fullscreen Mode. 14.1.2 FOCUSING ON TWO INPUTS IN FULLSCREEN MODE VIA 7-BYTE API TELEGRAMS API 7-BYTE TELEGRAM MAIN OUTPUT OUT1.X/ SECOND OUTPUT OUT2.X...
  • Page 193 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 OPERATION VIA API INTERFACE TECHNICAL SUPPORT 1.877.877.2269 INPUT 1 INPUT 2 DECIMAL HEXADECIMAL 1.877.877.2269 BLACKBOX.COM...
  • Page 194 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 OPERATION VIA API INTERFACE TECHNICAL SUPPORT 1.877.877.2269 Example To focus on two other inputs in Fullscreen Mode, send the API telegram command: 1B 5B 47 07 00 The associated window of input 2 is maximized in the window arrangement on the main monitor connected to the main output.

  • Page 195: Extended Mode And Usb-Hid Control Selection Via 9-Byte Telegrams

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 TECHNICAL OPERATION VIA API INTERFACE SUPPORT 1.877.877.2269 14.2 EXTENDED MODE AND USB-HID CONTROL SELECTION VIA 9-BYTE TELEGRAMS Example for an API Telegram Request with Response To select Layout 4 in Free Mode and keep the USB-HID control on the current USB input, enter the API telegram of line 1.

  • Page 196: Changing The Display Mode

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 TECHNICAL OPERATION VIA API INTERFACE SUPPORT 1.877.877.2269 14.2.1 CHANGING THE DISPLAY MODE BYTE 4 FUNCTION Change the display mode to the Fullscreen Mode. Change the display mode to the PiP Mode Change the display mode to the Quad Mode.

  • Page 197: Focusing On Two Inputs In Fullscreen Mode Via 9-Byte Telegrams

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 OPERATION VIA API INTERFACE TECHNICAL SUPPORT 1.877.877.2269 14.3 FOCUSING ON TWO INPUTS IN FULLSCREEN MODE VIA 9-BYTE TELEGRAMS When selecting two inputs in Fullscreen Mode using one of the following API telegrams: •...

  • Page 198: Maintenance

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 MAINTENANCE TECHNICAL SUPPORT 1.877.877.2269 15 MAINTENANCE 15.1 MAINTAINING THE HARDWARE NOTICE Notice: Possible damage to the mechanical and electronic components The chassis does not contain any components that require maintenance. If the chassis is nevertheless opened and damaged in the process, the manufacturer’s warranty is voided.

  • Page 199: Querying The Video Status

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 MAINTENANCE TECHNICAL SUPPORT 1.877.877.2269 15.2.1 QUERYING THE VIDEO STATUS The resolution of the video signals at the inputs and outputs is displayed in this menu. • Select Status > Video in the main menu to query the resolution of the video signals and the monitor information. FIGURE - 140 OSD MENU STATUS - VIDEO 1.877.877.2269 BLACKBOX.COM...

  • Page 200: Querying The Network Status

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 MAINTENANCE TECHNICAL SUPPORT 1.877.877.2269 15.2.2 QUERYING THE NETWORK STATUS The current network configuration is displayed in this menu. • Select Status > Network in the main menu to query the network configuration. FIGURE - 141 OSD MENU STATUS - NETWORK Note : For information about the parameters, refer to chapter 6.2.2.

  • Page 201: Querying The Snmp Status

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 MAINTENANCE TECHNICAL SUPPORT 1.877.877.2269 15.2.3 QUERYING THE SNMP STATUS The current SNMP status is displayed in this menu. • Select Status > SNMP in the main menu to query the SNMP status. FIGURE - 142 OSD MENU STATUS - SNMP 1.877.877.2269 BLACKBOX.COM...

  • Page 202: Querying The Firmware Status

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 MAINTENANCE TECHNICAL SUPPORT 1.877.877.2269 15.2.4 QUERYING THE FIRMWARE STATUS The current firmware status is displayed in this menu. • Select Status > Firmware in the main menu to query the firmware status. FIGURE - 143 OSD MENU STATUS - FIRMWARE 1.877.877.2269 BLACKBOX.COM...

  • Page 203: Querying The Trace Events

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 MAINTENANCE TECHNICAL SUPPORT 1.877.877.2269 15.2.5 QUERYING THE TRACE EVENTS The trace function is used for diagnostic purposes. All recorded events for activities and switching operations are displayed in this menu. Note : The procedure for activating the SNMP agent or configuring an SNMP server is described in chapter 6.2.4.

  • Page 204: Resetting The Emerald ® Vue To The Factory Settings

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 MAINTENANCE TECHNICAL SUPPORT 1.877.877.2269 15.2.6 RESETTING THE EMERALD VUE TO THE FACTORY SETTINGS ® NOTICE Notice: If you perform a (factory) reset, all current settings and all configurations stored in the device will be lost. This also applies to the network parameters (reset to default IP-address) and the admin password.

  • Page 205: Querying A Status, Updating The Firmware, And Resetting The Device Via Management Software

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 MAINTENANCE TECHNICAL SUPPORT 1.877.877.2269 15.3 QUERYING A STATUS, UPDATING THE FIRMWARE, AND RESETTING THE DEVICE VIA MANAGEMENT SOFTWARE 15.3.1 QUERYING THE VIDEO STATUS The Video Status can be queried in the Web UI. 15.3.2 QUERYING THE NETWORK STATUS The current network configuration is displayed in this menu.

  • Page 206: Querying The Firmware Status

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 MAINTENANCE TECHNICAL SUPPORT 1.877.877.2269 15.3.3 QUERYING THE FIRMWARE STATUS The current firmware status is displayed in this menu. • Click on Status & Updates > Firmware Update in the task area to query the current firmware status. FIGURE - 147 MANAGEMENT SOFTWARE MENU STATUS &...

  • Page 207: Querying The Syslog Monitoring

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 MAINTENANCE TECHNICAL SUPPORT 1.877.877.2269 15.3.4 QUERYING THE SYSLOG MONITORING The syslog function offers a complete logging of the device’s activities, warnings, error messages, and switching operations in this menu. During logging, the activities are written continuously into log files and stored locally. NOTICE Notice: Syslog messages are transmitted via UDP.
  • Page 208 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 MAINTENANCE TECHNICAL SUPPORT 1.877.877.2269 To open the syslog monitoring: Click on Monitoring in the toolbar. The logged syslog messages are displayed in the working area. Filter Function To filter relevant messages from the multitude of the device’s logged activities, the syslog monitoring offers several filter options.
  • Page 209 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 MAINTENANCE TECHNICAL SUPPORT 1.877.877.2269 Search Function The search function can be used to search for specific Syslog messages from a variety of logged activities and relevant messages from the device. FIGURE - 149 MANAGEMENT SOFTWARE MENU MONITORING - SYSLOG - EXAMPLE FOR SEARCH RESULT To find specific syslog messages: Click on Monitoring in the toolbar.

  • Page 210: Querying The Snmp Monitoring

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 MAINTENANCE TECHNICAL SUPPORT 1.877.877.2269 Note : Possible search terms include a firmware part (for example, HUSWMSD), reset, or update. To return to the previous search result, click on Find Previous. 15.3.5 QUERYING THE SNMP MONITORING The SNMP function allows all function-critical and safety-critical elements of the device to be monitored and queried.
  • Page 211 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 MAINTENANCE TECHNICAL SUPPORT 1.877.877.2269 To open the SNMP monitoring: Click on Monitoring in the toolbar. Click on SNMP in the task area. The logged SNMP messages are displayed in the workspace. Filter Function To filter relevant messages from the multitude of the device’s logged activities, the SNMP monitoring offers several filter options.
  • Page 212 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 MAINTENANCE TECHNICAL SUPPORT 1.877.877.2269 Search Function The search function can be used to search for specific SNMP messages from a variety of logged activities and relevant messages from the device. FIGURE - 151 MANAGEMENT SOFTWARE MENU MONITORING - SNMP - EXAMPLE FOR SEARCH RESULT To find specific SNMP messages: Click on Monitoring in the toolbar.

  • Page 213: Updating The Firmware Via Management Software

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 MAINTENANCE TECHNICAL SUPPORT 1.877.877.2269 Possible search terms include power, connect, or input. To return to the previous search result, click on Find Previous. 15.3.6 UPDATING THE FIRMWARE VIA MANAGEMENT SOFTWARE The device firmware can be updated in this menu, except for the HUSWMSD firmware type that must be updated through Mini-USB service port if necessary.
  • Page 214 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 MAINTENANCE TECHNICAL SUPPORT 1.877.877.2269 FIGURE - 152 MANAGEMENT SOFTWARE MENU STATUS & UPDATES - FIRMWARE UPDATE Preparation If the syslog function has not been set yet, we recommend activating the syslog function (see chapter 7.4.3) before updating the firmware to log the update in case of update errors.
  • Page 215 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 MAINTENANCE TECHNICAL SUPPORT 1.877.877.2269 Update To update the device’s firmware: Click on Status & Updates > Firmware Update in the task area. Click on Browse to select the required firmware file *.mfw for the update or drag and drop the firmware file *.mfw to the management software.
  • Page 216 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 MAINTENANCE TECHNICAL SUPPORT 1.877.877.2269 Failed Updates Note : If a firmware update failed, an error message appears, and information is shown in the update log in the lower area of the working area. Repeat the update, following the required sequence: HUSWMSD.pfw - further firmware Example for possible error messages: FIGURE - 155 MANAGEMENT SOFTWARE ERROR MESSAGE UPDATE FAILED...

  • Page 217: Resetting The Emerald ® Vue To Factory Settings

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 MAINTENANCE TECHNICAL SUPPORT 1.877.877.2269 15.3.7 RESETTING THE EMERALD VUE TO FACTORY SETTINGS ® NOTICE Notice: If you perform a (factory) reset, all current settings and all configurations stored in the device will be lost. This also applies to the network parameters (reset to default IP-address) and the admin password.
  • Page 218 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 MAINTENANCE TECHNICAL SUPPORT 1.877.877.2269 A query to reset the device appears. Click on Yes to reset the device. FIGURE - 158 MANAGEMENT SOFTWARE DIALOG FACTORY RESET The device is reset to factory settings, and DHCP is deactivated. FIGURE - 159 MANAGEMENT SOFTWARE DIALOG FACTORY RESET - IP ADDRESS 1.877.877.2269 BLACKBOX.COM...

  • Page 219: Querying The System Status Via Api Interface

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 MAINTENANCE TECHNICAL SUPPORT 1.877.877.2269 15.4 QUERYING THE SYSTEM STATUS VIA API INTERFACE The status telegram may be used to keep the socket connection open. The socket connection is normally terminated after about 60 seconds of inactivity. Therefore, a cyclic polling of the status every 55 seconds guarantees receiving API Echo.

  • Page 220: Status Request Response - Free Mode Layout

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 MAINTENANCE TECHNICAL SUPPORT 1.877.877.2269 15.4.1 STATUS REQUEST RESPONSE - FREE MODE LAYOUT FREE MODE LAYOUT Layout 1 Layout 2 Layout 3 Layout 4 HEXADECIMAL BINARY/DUAL BIT 23 BIT 22 BIT 21 BIT 20 BIT 19 BIT 18...

  • Page 221: Status Request Response - Power Status And Hardware

    15.4.3 STATUS REQUEST RESPONSE - POWER STATUS AND HARDWARE PRODUCT TYPE PRODUCT DESCRIPTION AVAILABLE POWER SUPPLY VOLTAGE KVM Multiviewer – 4:2, Dual- EMD4010DP-VUE Power supply voltage 2 Monitor, DisplayPort™, 4K60 KVM Multiviewer – 4:2, Dual- EMD4010DP-VUE Power supply voltage 1 Monitor, DisplayPort, 4K60 KVM Multiviewer –...

  • Page 222: Status Request Response - Video Signal Presence At Input X

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 MAINTENANCE TECHNICAL SUPPORT 1.877.877.2269 15.4.4 STATUS REQUEST RESPONSE - VIDEO SIGNAL PRESENCE AT INPUT X PRIMARY VIDEO/AUDIO BOARD SECONDARY VIDEO/AUDIO BOARD No video signal presence No video signal presence Input 1.1 No video signal presence Input 2.1 No video signal presence...
  • Page 223 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 MAINTENANCE TECHNICAL SUPPORT 1.877.877.2269 PRIMARY VIDEO/AUDIO BOARD SECONDARY VIDEO/AUDIO BOARD Input 1.1 Input 1.2 Input 2.1 Input 2.2 Input 1.1 and 2.1 Input 1.2 and 2.2 Input 3.1 Input 3.2 Input 1.1 and 3.1 Input 1.2 and 3.2 Input 2.1 and 3.1 Input 2.2 and 3.2...
  • Page 224 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 MAINTENANCE TECHNICAL SUPPORT 1.877.877.2269 BIT 47 BIT 46 BIT 45 BIT 44 BIT 43 BIT 42 BIT 41 BIT 40 HEXADECIMAL BINARY/DUAL IN4.2 IN3.2 IN2.2 IN1.2 IN4.1 IN3.1 IN2.1 IN1.1 00001110 00001111 00010000 00100000...

  • Page 225: Status Request Response - Usb Routing/Monitor Connected To Output X

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 MAINTENANCE TECHNICAL SUPPORT 1.877.877.2269 15.4.5 STATUS REQUEST RESPONSE - USB ROUTING/MONITOR CONNECTED TO OUTPUT X USB-HID CONTROL/USB 2.0 ROUTED TO SECONDARY VIDEO/AUDIO BOARD USB Input CPU1 No monitor connected USB Input CPU1 Monitor connected to OUT1.1 USB Input CPU1 Monitor connected to OUT2.1...
  • Page 226 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 MAINTENANCE TECHNICAL SUPPORT 1.877.877.2269 BIT 51 BIT 50 BIT 49 BIT 48 BIT 55 BIT 54 BIT 53 BIT 52 HEXADECIMAL BINARY/DUAL Monitor Monitor Monitor Monitor USB 4 USB 3 USB 2 USB 1 00010000 00010001...

  • Page 227: Status Request Response - Associated Window From Input X Displayed On

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 MAINTENANCE TECHNICAL SUPPORT 1.877.877.2269 15.4.6 STATUS REQUEST RESPONSE-ASSOCIATED WINDOW FROM INPUT X DISPLAYED ON OUTPUT X ASSOCIATED WINDOW OF INPUT X DISPLAYED ON OUTPUT X DISPLAY MODE OUTPUT OUT1.X OUTPUT OUT2.X Input 1 Input 1 Fullscreen (mirrored)
  • Page 228 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 MAINTENANCE TECHNICAL SUPPORT 1.877.877.2269 BIT 63 BIT 62 BIT 61 BIT 60 BIT 59 BIT 58 BIT 57 BIT 56 IN4.x IN3.x IN2.x IN1.x IN4.x IN3.x IN2.x IN1.x HEXADECIMAL BINARY/DUAL OUT2.x OUT2.x OUT2.x OUT2.x...

  • Page 229: Updating The Firmware Of The Usb/Gpio Part Via Service Port

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 MAINTENANCE TECHNICAL SUPPORT 1.877.877.2269 15.5 UPDATING THE FIRMWARE OF THE USB/GPIO PART VIA SERVICE PORT The firmware of the USB/GPIO part of the device can be updated through the service port. The HUSWMSD firmware update can only be performed through the mini-USB service port.
  • Page 230 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 MAINTENANCE TECHNICAL SUPPORT 1.877.877.2269 To perform a firmware update via Mini-USB service port: Connect the device via Mini-USB cable to your computer. The device’s flash drive opens. Go to the firmware directory with the firmware files. When instructed from the manufacturer’s technical support to update the HUSWMSD firmware: 3.1.

  • Page 231: Troubleshooting

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 TROUBLESHOOTING TECHNICAL SUPPORT 1.877.877.2269 16 TROUBLESHOOTING Before operating the device, verify that it is connected over a peer-to-peer connection. Note : If using the device with KVM extenders or a KVM matrix switch, refer to the relevant manuals for assistance if there is an issue.

  • Page 232: Video Resolution Is Not Correct

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 TROUBLESHOOTING TECHNICAL SUPPORT 1.877.877.2269 16.5 VIDEO RESOLUTION IS NOT CORRECT DIAGNOSIS POSSIBLE REASON MEASURE An EDID is locked in the Deactivate the option Lock Monitor EDID (see configuration. The option Lock chapter 6.2.1 or chapter 7.4.1).

  • Page 233: Osd

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 TROUBLESHOOTING TECHNICAL SUPPORT 1.877.877.2269 16.7 OSD DIAGNOSIS POSSIBLE REASON MEASURE The OSD cannot be opened via The monitor is connected to the Connect a monitor to the primary output on the wrong video output.

  • Page 234: Specifications

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 SPECIFICATIONS TECHNICAL SUPPORT 1.877.877.2269 17 SPECIFICATIONS 17.1 INTERFACES 17.1.1 DISPLAYPORT™ 1.2 Upstream/Downstream The pins of the DisplayPort sockets are assigned differently. Upstream: data is sent (for example, source, graphics card, video output of a device). Downstream: data is received (for example, sink, monitor, video input of a device)/ Video The video interface supports the DisplayPort 1.2 standard.

  • Page 235: Usb-Hid

    USB high speed (max. 480 Mbit/s). Each USB 2.0 interface provides a maximum current of 500 mA (high power). However, with the EMD4010DP-VUE, a maximum current of 100 mA per USB 2.0 interface will be provided.

  • Page 236: Mini-Usb

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 SPECIFICATIONS TECHNICAL SUPPORT 1.877.877.2269 17.1.4 MINI-USB This interface enables a customer-specified communication with the Emerald VUE. The firmware could also be ® updated using this interface. 17.1.5 GPIO This is an external switching solution (dry contact) with up to four buttons, each of which one associated LED can be connected to this interface.

  • Page 237: Connector Pinouts

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 SPECIFICATIONS TECHNICAL SUPPORT 1.877.877.2269 Specifications Analog Audio PARAMETERS VALUES Standards Digitized virtually CD quality audio Bit depth 24 bit Sample rate Up to 192 kHz Signal level Line-Level (5 Volt Pk-Pk maximum) Connector 2x 3.5 mm stereo jack plug (audio output) 17.2 CONNECTOR PINOUTS...

  • Page 238: Displayport™ - Downstream

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 SPECIFICATIONS TECHNICAL SUPPORT 1.877.877.2269 17.2.2 DISPLAYPORT™ - DOWNSTREAM CONNECTOR SIGNAL SIGNAL ML_Lane 3 (n) ML_LANE 0 (p) ML_Lane 3 (p) Config1/GND ML_Lane 2 (n) CONFIG2/GND AUX CH (p) ML_Lane 2 (p) ML_Lane 1 (n) AUX CH (n) Hot Plug Detect...

  • Page 239: Usb, Type B

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 SPECIFICATIONS TECHNICAL SUPPORT 1.877.877.2269 17.2.4 USB, TYPE B CONNECTOR SIGNAL COLOR +5 V (DC) White Green BLACK 17.2.5 MINI-USB, TYPE B CONNECTOR SIGNAL SIGNAL +5 V (DC) Data – White Data + Green NOT CONNECTED BLACK...

  • Page 240: Mini-Toslink

    17.2.8 RJ-45 (NETWORK) CONNECTOR SIGNAL 17.3 POWER SUPPLY VOLTAGE AND POWER CONSUMPTION PRODUCT TYPE MAXIMUM CURRENT MAXIMUM VOLTAGE AC FREQUENCY POWER CONSUMPTION EMD4010DP-VUE 700 mA 100 to 240 V 50/60 Hz 38 W 17.4 ENVIRONMENTAL CONDITIONS AND EMISSIONS PARAMETERS VALUES Operating temperature 41 to 113 °F (5 to 45 °C)

  • Page 241: Dimensions

    SPECIFICATIONS TECHNICAL SUPPORT 1.877.877.2269 17.5 DIMENSIONS PRODUCT/ PACKAGING DIMENSIONS EMD4010DP-VUE 17.4" x 9.8" x 1.7" (442 x 250 x 44 mm) Shipping box 21.7" x 14.6" x 6.1" (550 x 372 x 155 mm) 17.6 WEIGHT PRODUCT WEIGHT WEIGHT INCL. SHIPPING BOX EMD4010DP-VUE 8.6 lb.

  • Page 242: Technical Support

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 TECHNICAL SUPPORT TECHNICAL SUPPORT 1.877.877.2269 18 TECHNICAL SUPPORT Prior to contacting support, ensure you have read this manual and installed and set-up your device as recommended. 1.877.877.2269 BLACKBOX.COM...

  • Page 243: Glossary

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 GLOSSARY TECHNICAL SUPPORT 1.877.877.2269 19 GLOSSARY The following terms are commonly used in this manual or in video and KVM technology. TERM DESCRIPTION Since packet transfer is not reliable, a technique known as positive acknowledgment with retransmission is used to guarantee reliability of packet transfers.
  • Page 244 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 GLOSSARY TECHNICAL SUPPORT 1.877.877.2269 TERM DESCRIPTION Interface for electrical or optical transmission of digital stereo audio signals between different devices S/PDIF used in consumer electronics. A system with one video connection. Single-Head A system with one video connection.

  • Page 245: Fcc Statement

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 APPENDIX A: REGULATORY INFORMATION TECHNICAL SUPPORT 1.877.877.2269 A.1 FCC STATEMENT This equipment has been tested and found to comply with the regulations for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment.

  • Page 246: Nom Statement

    NEED HELP? LEAVE THE TECH TO US LIVE 24/7 APPENDIX A: REGULATORY INFORMATION TECHNICAL SUPPORT 1.877.877.2269 A.6 NOM STATEMENT 1. Todas las instrucciones de seguridad y operación deberán ser leídas antes de que el aparato eléctrico sea operado. 2. Las instrucciones de seguridad y operación deberán ser guardadas para referencia futura. 3.

  • Page 247: Disclaimer

    B.1 DISCLAIMER Black Box Corporation shall not be liable for damages of any kind, including, but not limited to, punitive, consequential or cost of cover damages, resulting from any errors in the product information or specifications set forth in this document and Black Box Corporation may revise this document at any time without notice.
  • Page 248 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 NOTES TECHNICAL SUPPORT 1.877.877.2269 1.877.877.2269 BLACKBOX.COM...
  • Page 249 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 NOTES TECHNICAL SUPPORT 1.877.877.2269 1.877.877.2269 BLACKBOX.COM...
  • Page 250 NEED HELP? LEAVE THE TECH TO US LIVE 24/7 TECHNICAL SUPPORT 1.877.877.2269 © COPYRIGHT 2021, 2022. BLACK BOX CORPORATION. ALL RIGHTS RESERVED. EMD4010DP-VUE_USER_REV1.PDF...

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