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S ymbols used in this document
Points out a situation that could lead to serious,
moderate, or minor injuries.
Indicates possible property damage.
Advice and tips on how to handle your device better.
"Made for iPhone" means that an electronic
accessory has been designed to connect specifically to
iPhone and has been certified by the developer to meet
Apple performance standards. Apple is not responsible for
the operation of this device or its compliance with safety
and regulatory standards. Please note that the use of this
accessory with iPhone may affect wireless performance.
T roubleshooting
Problem and possible solutions
Sound is weak.
●
Increase the volume.
●
Charge the hearing instrument.
●
Clean or exchange the ear piece.
Hearing instrument emits whistling sounds.
●
Reinsert the ear piece until it fits securely.
●
Decrease the volume.
●
Clean or exchange the ear piece.
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Need help?
Do you have a question about the Pure Charge&Go Nx and is the answer not in the manual?
Questions and answers
Having trouble charging my hearing aids at night, it goes from orange to green and starts all over again flashing and turns to red.
Your Signia Pure Charge&Go Nx hearing aids may not be charging properly due to several reasons:
1. Power Cell Issue: If the hearing aids' performance after charging has significantly reduced, the power cell may need professional replacement. Do not attempt to repair or replace it yourself.
2. Charger Connection: Ensure the charger is properly connected to the power supply. Refer to the charger's user guide for details on correct usage.
3. Charging Conditions: The recommended charging temperature is between 10°C and 35°C. If the environment is outside this range, charging may not function correctly.
4. Device Malfunction: Flashing orange and red lights may indicate a charging issue or fault. If the problem persists, consult your Hearing Care Professional for further assistance.
For safety, do not use the hearing aids if their charging performance has significantly declined.
This answer is automatically generated
Just got my aids back after battery replacement and they don’t show up on the app. It says no Bluetooth connection found.
The Signia Pure Charge&Go Nx hearing aids may not connect to the app via Bluetooth after battery replacement because direct audio streaming and other functions may not be available in certain conditions. Additionally, airplane mode might be activated, which disables Bluetooth functions. To resolve this, ensure airplane mode is deactivated using the smartphone app or the hearing instrument controls. An alert tone indicates when airplane mode is activated or deactivated.
This answer is automatically generated