Do you have a question about the Pure C&G T IX and is the answer not in the manual?
Questions and answers
Helen Goldman
February 18, 2025
My right hearing aid stopped working my iPhone says it’s connected but no sound
1 comments:
Mr. Anderson
February 18, 2025
Your Signia Pure C&G T IX hearing aid may not be producing sound due to the following reasons:
1. Hearing aid is turned off – Ensure that the hearing aid is powered on. 2. Battery is low or not charged – Charge the hearing aid and check the status LEDs on the charger. 3. Ear piece issues – Clean or exchange the ear piece to ensure proper function. 4. Wireless performance interference – The use of this accessory with an iPhone may affect wireless performance. Try reconnecting the device or adjusting its position. 5. Connection issue with iPhone – Ensure the hearing aid is properly paired via Bluetooth or audio streaming settings.
If the issue persists, consult the user manual or a Hearing Care Professional.
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Content Welcome Your hearing aids Hearing aid type Getting to know your hearing aids Components and names Controls Hearing programs Features Daily use Inserting and removing the hearing aids Turning on and off Switching to standby mode Adjusting the volume Changing the hearing program Further adjustments (optional) ...
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Maintenance and care Hearing aids Ear pieces Professional maintenance Important safety information Further information Accessories Operating, transport, and storage conditions Disposal information Symbols used in this document Troubleshooting for hearing aid Country-specific information Service and warranty ...
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Welcome Thank you for choosing our hearing aids to accompany you through everyday life. Like anything new, it may take you a little time to become familiar with them. This guide, along with support from your Hearing Care Professional, will help you understand the advantages and greater quality of life your hearing aids offer.
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Your hearing aids This user guide describes optional features that your hearing aids may or may not have. Ask your Hearing Care Professional to indicate the features that are valid for your hearing aids. Hearing aid type Your hearing aids are a RIC (Receiver-in-Canal) model. The receiver is placed within the ear canal and connected to the aid via a receiver cable.
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Your hearing aids feature Bluetooth Low Energy* ® technology allowing for easy data exchange with your smartphone, and for seamless audio streaming with your iPhone** and for some Android smartphones that support Audio Streaming for Hearing Aids (ASHA). Getting to know your hearing aids It is recommended to familiarize yourself with your new hearing aids.
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Components and names ➊ ➎ Ear piece Rocker switch (control, on/off switch) ➋ Receiver ➏ Side indicator ➌ Receiver cable (red = right ear, blue = left ear) and ➍ Microphone openings receiver connection ➐ Charging contacts...
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You can use the following standard ear pieces: Standard ear pieces Size Sleeve 3.0 Vented/Closed/ Power Eartip 3.0 Open Eartip 3.0 Tulip You can easily exchange the standard ear pieces. Read more in section "Maintenance and care". Custom-made ear pieces Earmold 3.0...
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Controls With the rocker switch you can, for example, switch hearing programs. The Hearing Care Professional has programmed your desired functions to the rocker switch. Rocker switch function Press briefly: Program up/down Volume up/down Tinnitus therapy signal level up/down TV stream on/off Press for about 2 seconds: Program up/down Volume up/down...
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Hearing programs Read more in section "Changing the hearing program". Features Power-on delay enables whistle-free insertion of hearing aids. Read more in section "Turning on and off". The tinnitus therapy feature generates a sound to distract you from your tinnitus.
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Daily use To assure comfortable and easy use of your hearing aids they are equipped with an onboard control element. In addition, we offer an app for Android as well as iPhones which makes handling your devices even easier. Contact your Hearing Care Professional for downloading and installing the smartphone app.
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Inserting and removing the hearing aids Your hearing aids have been fine-tuned for your right and left ear. Colored markers indicate the side: ● red marker = right ear ● blue marker = left ear Inserting a hearing aid: For Sleeves, take care that the bend of the Sleeve is in line with the bend of the receiver cable.
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Carefully push the ear piece in ➊ the ear canal Twist it slightly until it sits well. Open and close your mouth to avoid accumulation of air in the ear canal. Lift the hearing aid and slide it ➋ over the top of your ear CAUTION Risk of injury! Always wear the receiver cable with an ear...
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The optional retention strand helps to securely retain the ear piece in your ear. To attach the optional retention strand: C oncha Lock Sleeve 3.0 Align the Concha Lock Sleeve 3.0 with the receiver as shown in the picture. Then slide the Concha Lock Sleeve 3.0 over the receiver so that it fits securely.
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C oncha Lock 3.0 Align the end of the retention strand with the flat end of the receiver. Then press the retention strand towards the receiver until it clicks into place.
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To position the retention strand: Bend the retention strand and position it carefully into the bottom of the bowl of your ear (refer to the picture). Removing a hearing aid: Lift the hearing aid and slide it ➊ over the top of your ear If your hearing aid is equipped with a custom shell or a mold, remove it by pulling the small...
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CAUTION Risk of injury! In very rare cases the ear piece could remain in your ear when removing the hearing aid. If this happens, have the ear piece removed by a medical professional. Clean and dry your hearing aids after usage. Read more in section "Maintenance and care".
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Via rocker switch: Turning on: Press and hold the lower part of the rocker switch until the startup melody starts to play. Release the rocker switch while the melody is playing. The default volume and hearing program are set. Turning off: Press and hold the lower part of the rocker switch for several seconds.
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Switching to standby mode Via remote control, you can switch your hearing aids to standby mode. This mutes the hearing aids. When you leave standby mode, the previously used volume and hearing program are set. Note: ● In standby mode, the hearing aids are not turned off completely.
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Adjusting the volume Your hearing aids automatically adjust the volume to the listening situation. If you prefer manual volume adjustment, press the upper part of the rocker switch to increase the volume or press the lower part to decrease the volume. Refer to section "Controls" for the setting of your rocker switch.
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Changing the hearing program Depending on the listening situation, your hearing aids automatically adjust their sound. Your hearing aids may also have several hearing programs which allow you to change the sound, if needed. An optional signal tone can indicate the program change.
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Charging You have the choice between different charger options: ➊ ➌ Pure Charger Pure Dry&Clean Charger ➋ Pure Portable Charger Place your hearing aids in the charger. Follow the instructions in the charger's user guide. You can also find useful tips for charging in the charger's user guide.
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Low power indication You will hear an alert signal to indicate the power cell is running low. The signal will be repeated every 15 to 30 minutes depending on your settings. Depending on the usage of your hearing aids, you have approximately 1.5 hours to charge your hearing aids before they stop working.
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What happens if I forgot to charge? Your hearing aids will automatically switch-off when the power cell is empty. Charge the hearing aids as soon as possible. Hearing aids which have not been charged for over 6 months may be damaged due to an unrecoverable deep-discharge of the power cell.
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S pecial listening situations On the phone When you are on the phone, hold the telephone receiver slightly above your ear. The hearing aid and telephone receiver have to be aligned. Turn the receiver slightly so that the ear is not completely covered.
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Audio streaming with iPhone Your hearing aids are Made for iPhone hearing aids. This means you can get phone calls and listen to music from your iPhone directly into your hearing aids. Additionally, your hearing aids may offer hands-free calling with compatible iPhone and iPad devices. For more information about compatible iOS devices, pairing, audio streaming and other useful functions, contact your Hearing Care Professional.
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Audio induction loops Some telephones and public places like theatres offer the audio signal (music and speech) via an audio induction loop. With this system, your hearing aids can directly receive the desired signal – without distracting noise in the environment. You can usually recognize audio induction loop systems by certain signs.
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Maintenance and care To prevent damage it is important that you take care of your hearing aids and follow a few basic rules, which will soon become a part of your daily routine. Hearing aids Cleaning Your hearing aids have a protective coating. However, if not cleaned regularly you may damage the hearing aids or cause personal injury.
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Drying You can use conventional products to dry your hearing aids. Ask your Hearing Care Professional for recommended drying products and for individual instructions on when to dry your hearing aids. Storage ● Short-term storage (up to several days): Turn off your hearing aids via the rocker switch or place them in the powered charger.
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Observe the storage conditions in section "Operating, transport and storage conditions". Ear pieces Cleaning Cerumen (ear wax) may accumulate on the ear pieces. This may affect sound quality. Clean the ear pieces daily. For all types of ear pieces: Clean the ear piece right after removal with a soft and...
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To remove the old Eartip or Sleeve, follow the illustration below. Be careful not to pull the receiver cable. Take particular care that the new Eartip or Sleeve covers the retention rings of the receiver fully. Check the firm fit of the new Eartip or Sleeve.
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Professional maintenance Your Hearing Care Professional can perform a thorough professional cleaning and maintenance. Custom-made ear pieces and wax filters should be exchanged as needed by your Hearing Care Professional. Ask your Hearing Care Professional for your individual recommendation of maintenance intervals and for support.
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Important safety information WARNING A lithium-ion rechargeable battery is permanently built into your device. Incorrect use of the device can cause the lithium-ion rechargeable battery to burst. Risk of injury, fire or explosion! Follow the safety instructions for lithium-ion rechargeable battery in this section. WARNING Risk of electric shock! Connect the charger only with a USB power...
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WARNING Observe the operating conditions. Pay special attention to protect your device from extreme heat (e.g. fire, microwave oven, induction oven or other high induction fields) and sunlight. Charge your hearing aids only with an approved charger. Ask your Hearing Care Professional for support.
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WARNING Replacement and repair have to be performed by a professional. Therefore: Do not repair or replace the lithium-ion rechargeable battery yourself. In the unlikely event of a lithium-ion rechargeable battery bursting or exploding, keep all combustible materials away. In any of the above cases, return your device to the Hearing Care Professional.
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Further information Accessories You can use a smartphone app to control your hearing aids remotely (available in many countries). This app allows you to adjust your hearing aids from your smartphone and even personalize your hearing experience. Consult your Hearing Care Professional for further information.
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During extended periods of transport and storage, please observe the following conditions: Storage Transport Temperature 10-25°C -20-60°C (recommended) (50-77°F) (-4-140°F) Temperature 10-40°C -20-60°C (maximum range) (50-104°F) (-4-140°F) Relative humidity 20-80% 5-90% (recommended) Relative humidity 10-80% 5-90% (maximum range) Atmospheric 700-1060 hPa 700-1060 hPa pressure Note that you have to charge the hearing aids at...
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Disposal information To avoid environmental pollution, do not throw power cells or devices into household trash. Recycle or dispose of packaging, power cells and devices according to local regulations. S ymbols used in this document Symbols on the device or packaging Points out a situation that could lead to serious, moderate, or minor injuries.
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Troubleshooting for hearing aid Problem and possible solutions Sound is weak. ● Increase the volume. ● Charge the hearing aid. ● Clean or exchange the ear piece. Hearing aid emits whistling sounds. ● Reinsert the ear piece until it fits securely. ● Decrease the volume. ● Clean or exchange the ear piece.
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Problem and possible solutions Hearing aid does not work. ● Turn the hearing aid on. ● Charge the hearing aid. Observe also the status LEDs on the charger. Hearing aid does not charge. ● Check if the power supply of the charger is connected correctly.
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Country-specific information USA and Canada Certification information for hearing aids with wireless functionality: Pure C&G T IX ● HVIN: RFM003 ● Contains FCC ID: 2AXDT-RFM003 ● Contains IC: 26428-RFM003...
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Service and warranty Serial numbers Receiver unit Left: Right: Service dates Warranty Date of purchase: Warranty period in months: Your Hearing Care Professional...
Need help?
Do you have a question about the Pure C&G T IX and is the answer not in the manual?
Questions and answers
My right hearing aid stopped working my iPhone says it’s connected but no sound
Your Signia Pure C&G T IX hearing aid may not be producing sound due to the following reasons:
1. Hearing aid is turned off – Ensure that the hearing aid is powered on.
2. Battery is low or not charged – Charge the hearing aid and check the status LEDs on the charger.
3. Ear piece issues – Clean or exchange the ear piece to ensure proper function.
4. Wireless performance interference – The use of this accessory with an iPhone may affect wireless performance. Try reconnecting the device or adjusting its position.
5. Connection issue with iPhone – Ensure the hearing aid is properly paired via Bluetooth or audio streaming settings.
If the issue persists, consult the user manual or a Hearing Care Professional.
This answer is automatically generated