Cancel A Transfer; Parking And Retrieving Calls; Parking And Retrieving Calls On The Skype For Business Server; Park Calls - Polycom CX5500 User Manual

Polycom CX5500 Unified Conference Station for Microsoft Skype for Business User Guide

Cancel a Transfer

If a contact does not answer the transfer or you want to remain speaking with the contact on your line, you
can cancel the transfer before it is complete.
To cancel a transfer before the call connects:
» Select Cancel.
The call is not transferred and becomes active.

Parking and Retrieving Calls

Using the Call Park feature, you can park a call on the server or another contact's line and retrieve the call
from any phone on your network. The Call Park feature is available on CX5500 unified conference stations
registered with a Polycom with Skype for Business or BroadWorks server. See the following sections for
more information on using Call Park:
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Parking and Retrieving Calls on the Skype for Business Server

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Parking and Retrieving Calls on the BroadWorks Server
Parking and Retrieving Calls on the Skype for Business Server
Using the Skype for Business Call Park feature, you can park up to eight calls while you continue to make
calls and answer other incoming calls on the unified conference station. Call Park is different from call hold
in that the call is placed in a call orbit on the Microsoft
orbit are given a retrieval number and can be retrieved by any Skype for Business-compatible phone with
access to the orbit.

Park Calls

You can park up to eight active or held calls on your line. If you try to park additional calls, a message
displays stating that the maximum number of calls have been parked on the server.
To park an active call:
» During a call, press the Park soft key.
The call is placed in the call orbit and given an retrieval number.
After you park a call, you can retrieve the call or provide another contact with the call retrieval number to
retrieve the call.

Retrieving Parked Calls

Parked calls are placed in the call orbit and given a retrieval number to retrieve the call. For example, you
can use #1347 to retrieve the call. When a parked call is retrieved, a notification showing that the call was
picked up and by whom is shown on the phone of the person who parked the call.
If a parked call is not retrieved within a set time limit, the call is returned to the person who parked the call.
For example, if Betty parked a call and no one retrieves the call, the server returns the call to Betty's line. If
the parked call isn't answered after being returned, the call is sent to the default line on the server. If the call
Polycom, Inc.
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Skype for Business Server. Calls placed in the call
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