Barge In On Calls For Busy Lamp Field Lines; Boss-Admin For Skype For Business - Polycom CX5500 User Manual

Polycom CX5500 Unified Conference Station for Microsoft Skype for Business User Guide
When the Private Hold feature is enabled, the Pvt Hold soft key is displayed, and you can hold a call
privately, transfer a call, or initiate a conference call without notifying others on the shared line of the call's
held state.
To hold a call privately on a shared line:
» During a call, press More > Pvt Hold.
The call is held on the unified conference station, and the line shows as busy on the other shared line
users' phones.
When you hold a call privately, other users on the shared line cannot resume or pick up the call. However,
users on the shared line can barge in on privately held calls. In order to allow other users to resume the call,
you have to publicly hold the call by pressing the Hold key or soft key.
When Private Hold is enabled, you can also transfer a call or initiate a conference call without the other
shared line users being notified of the call's status. When you press the Transfer or Conference soft key on
the shared line, the call is held privately. If you press Hold before you transfer a call or initiate a conference,
the other users on the shared line are notified of the call's held status.
See the sections Transferring Calls

Barge In on Calls for Busy Lamp Field Lines

When the unified conference station is registered with the Alcatel-Lucent CTS, you and other contacts can
barge in on active calls for Busy Lamp Field (BLF) lines you all are monitoring. Only one contact can barge
in on a call at a time, and contacts cannot barge in on parked calls. Contacts can also barge in on remote
held calls using the Normal barge in mode.
Check with your system administrator to find out if this feature is available on the unified conference station.
You can barge in on a call using one of the following modes:
● Normal (audio and video calls): Initiates a conference call with you and the contacts currently in the
call.
● Whisper (audio-only): Enables you to barge in on audio calls only to talk to a contact in the call
without the far-end hearing your audio. This mode is not available for video calls.
● Listen (audio-only): Enables you to barge into audio calls only and listen to the other parties'
conversation without anyone hearing your audio. This mode is not available for video calls.
To barge-in on a call:
1 During an active call, select Barge In.
2 On the Barge In screen, select a mode.
If enabled, a tone plays when you barge into a call using any of the modes.

Boss-Admin for Skype for Business

When the unified conference station is registered with the Skype for Business server, you can use the
Boss-Admin feature to manage shared lines. The Boss-Admin feature enables you to manage phones on
your network and see when there is an answered call, when a call is on hold, or when a call has ended on
Polycom, Inc.
and Audio Conference Calls for more information.
68