VeriFone VX675 Operating Manual page 74

Q : W
H A T H A P P E N S I F
P E R F O R M I N G A
A: We recommend you keep your terminal switched on. For merchants that are operating in
a "Same Day" settlement mode, funds for transactions processed before settlement cut-off
will automatically be posted to your account on that day (regardless of whether a Close
Batch is performed). The terminal will synchronise itself and complete a Close Batch
immediately after the first approved transaction is performed on the following day. This is
for the previous day's value for when the terminal was turned off.
performed on the current day, will settle normally in a same day settlement situation.
Q : M
Y S E T T L E M E N T R E C E I P T D O E S N O T M A T C H W H A T H A S B E E N F U N D E D
I N T O M Y A C C O U N T
A: This will only occur on very rare occasions. If a Close Batch Communications Error has
occurred when the Close Batch process has been performed, some Contactless
(payWave, PayPass) transactions may not be received into the current day's settlement.
These funds will be received in the following day's settlement.
STATIONERY ORDERING
Q : H I
O W C A N O R D E R
A: There are 2 methods of ordering stationery:-
Terminal Order: Select the grey menu key located on right-hand side and navigate to
Stationery Order, enter Merchant password and place order as follows:
1. 10 rolls
2. 20 rolls
3. 50 rolls
Confirm order – Yes/No (keep printout handy), or Telephone 1800 700 226, select option 1,
and place order with Helpdesk Operator. Refer to section
REPRINT RECEIPT
Q : H I R -
O W D O E P R I N T A
A: Select the grey menu function key located on the right-hand side of terminal, and navigate
to and select Reprint Receipt. Refer to section
POWER SAVE
Q : H I
O W D O S E T U P M Y T E R M I N A L S O T H A T I T I S I N P O W E R S A V I N G M O D E
A: Select the grey menu key located on right-hand side navigate to and select Utility
menu, navigate to and select Power Save. Refer section
TROUBLESHOOTING
Q : I I
F H A V E T R O U B L E W I T H M Y
A: Please call the Merchant Helpdesk on 1800 700 226 and select option 2. There is a
trained technical support team on hand to assist you with any queries you may have
around this transition and your new terminal.
I
T U R N T H E T E R M I N A L O F F O V E R N I G H T W I T H O U T
C B ?
L O S E A T C H
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E F T P O S R
O L L S
T
R A N S A C T I O N
T
E R M I N A L
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7.1 Stationery
R ?
E C E I P T
7.4 Reprint Receipt
7.7 Power
, I
W H O D O C A L L
Any transactions
Ordering.
(Duplicate).
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Save.
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