Troubleshooting - VeriFone VX675 Operating Manual

4
9

Troubleshooting

9.1 T
R A N S A C T I O N
If you require any assistance with the below response code please contact the Merchant Helpdesk.
Status Terminal Display
000 TRANSACTION
APPROVED
100 DO NOT HONOUR
101 EXPIRED CARD
106 PIN TRIES EXCEEDED
107 CONTACT ISSUER
111 INVALID CARD
114 INVALID ACCOUNT
116 CONTACT ISSUER
117 INCORRECT PIN
123 LIMIT EXCEEDED
200 CONTACT ISSUER
206 PIN TRIES EXCEEDED
R C
E S P O N S E O D E S
Explanation
The transaction has been approved
and finalised.
The cardholder's bank has not
allowed the transaction.
The cardholder's card has expired.
The cardholder has exceeded the
number of allowable PIN tries.
The cardholder's bank has not
allowed the transaction
The cardholder's card is not accepted
for the transaction.
This card does not have a the
account selected loaded against it
The cardholder's bank has not
allowed the transaction and requires
the cardholder to contact them.
The customer has entered an
incorrect PIN number.
The cardholder's card has exceeded
its transaction limit.
The cardholder's bank has not
allowed the transaction and requires
the cardholder to contact them.
The cardholder has exceeded the
number of allowable PIN tries.
Navigate to the menu item using the scroll key
then push the select button
or
Enter the number shown on the display screen by
using the keypad.
Refer to section 6.1 Close Batch (Settlement)
Overview.
or ENTER
Action To Be Taken
No action required.
Request other means of
payment e.g. Cash
Request other means of
payment e.g. Cash
Request other means of
payment e.g. Cash
Request other means of
payment e.g. Cash
Request other means of
payment e.g. Cash
Ask the customer to select
another account.
Request other means of
payment e.g. Cash
Advise customer to retry PIN
entry or request other means
of payment e.g. Cash
Request other means of
payment e.g. Cash
Request other means of
payment e.g. Cash
Request other means of
payment e.g. Cash