Hardware Faults - VeriFone VX675 Operating Manual

902 INVALID TRANSACTION
907 ISSUER UNAVAILABLE
9.2 H
A R D W A R E

Hardware Faults

No response from the terminal
Terminal not reading cards
Paper/Printing Faults
Transaction requested is not allowed
for this terminal or this card.
The cardholder's bank is unable to be
contacted to authorise the
transaction.
F
A U L T S
Action
1. Ensure that the power cable is securely connected to the
terminal.
2. Power off the terminal for 10 seconds.
3. Power on the terminal.
4. Retry the transaction.
5. Call Merchant Helpdesk if the problem persists.
1. Re-insert/swipe the card as per instructions in Section 4.
2. If there is still no response from the card reader power off
the terminal for 10 seconds.
3. Power on the terminal.
4. Attempt transaction again.
5. Call Merchant Helpdesk if the problem persists.
1. Remove the paper roll from the printer to ensure that there is
no paper caught.
2. If the existing paper roll is damaged in any way then replace
this with a new roll.
3. If the problem continues power off the terminal for 10
seconds.
4. Power on the terminal.
5. Call Merchant Helpdesk if the problem persists.
Request other means of
payment e.g. Cash
The terminal should attempt
EFB, or request other means
of payment e.g. Cash