VeriFone VX675 Operating Manual page 2

The Merchant Helpdesk is available 24 hours, 7 days a week, Australian Eastern Standard Time
(AEST). Please ensure you have your Merchant ID (MID) and / or your EFTPOS Terminal ID (TID),
for the following enquiries:
Merchant Helpdesk
Stationery Orders
New order
-
Special requests
-
Existing order query
-
Change their order
-
Technical Troubleshooting
Installation query: *
-
Status *
o
Reschedule / Delay *
o
Cancel *
o
Coverage Issue
-
Faulty/damaged terminal/s
-
Due to natural disaster
-
Stolen terminal
-
* Only to be used when the Merchant cannot locate the phone number and
job number provided to them at the initial call.
Add / Remove
MOTO enquiry - new request
-
AMEX/Diners - new request
-
Add cash out/tipping/pre-authorisation (new request)
-
Change
Purchase / Refund limit (temporary increase)
-
Change Close Batch (settlement) time
-
Change trading / postal address
-
Request additional terminal
-
Change fee and settlement account
-
Change trading name
-
Change terminal type
-
Delete
Close facility
-
General
MOTO enquiries - general
-
AMEX/Diners enquiries - general
-
Password resets
-
Fee & Account queries
-
Alternatively visit the BOQ Specialist website at: www.boqspecialist.com.au/merchant
V X 6 7 5 M E R C H A N T O P E R A T I N G G U I D E
1800 700 226
Select Option 1
Select Option 2
Select Option 3
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