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Troubleshooting
Problems with USB
Item
Explanation
Is the USB cable connected correctly?
Idling screen does
not appear
Does your computer's operating system support the BR-800?
Can't hear sound
being input via
Could INPUT MIX be "OFF"?
USB
Could you have started your DAW software before setting the BR-800 to control surface
mode?
Control surface
Have you made the correct settings in your DAW software?
mode does not
In order to use the BR-800 as a control surface with your DAW software, the control sur-
work correctly
face setting of your DAW software must be set to "Mackie control." For details, refer to
the owner's manual of the DAW software you're using.
Problems with the Buttons
The BR-800 uses touch sensors. The buttons will respond when you touch them directly with your finger.
Item
Explanation
Could you be operating the buttons while wearing gloves?
Could you be operating the buttons with an object other than your finger, such as a pen?
Could there be droplets of water on the BR-800?
Turn off the power, wipe off the water droplets, and turn the power on again.
Button response is
Could an object be resting on the BR-800?
poor/unresponsive
Turn off the power, take the object off the BR-800, and turn the power on again.
Could you be pressing two or more buttons simultaneously?
The BR-800 can detect that two buttons are pressed only when activating the Scrub op-
eration (hold down the [STOP] button and press the [PLAY] button).
Simultaneous button operation will not work correctly in other situations.
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