Robustel GoRugged M1000 UP User Manual
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Robustel GoRugged M1000 UP User Manual

Industrial cellular usb modem for 2g/3g/4g networks
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Robustel GoRugged M1000 UP
Industrial Cellular USB Modem
for 2G / 3G / 4G Networks
User Guide
Document Name:
Date:
Status:
Doc ID:
User Guide
2015-10-07
Confidential
RT_UG_M1000 UP_v.1.1.1
www.robustel.com

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Summary of Contents for Robustel GoRugged M1000 UP

  • Page 1 Robustel GoRugged M1000 UP Industrial Cellular USB Modem for 2G / 3G / 4G Networks User Guide Document Name: User Guide Date: 2015-10-07 Status: Confidential Doc ID: RT_UG_M1000 UP_v.1.1.1 www.robustel.com...
  • Page 2 The contents of this document are subject to revision without notice due to continued progress in methodology, design and manufacturing. Robustel shall have no liability for any error or damage of any kind resulting from the use of this document.
  • Page 3 Robustel accepts no responsibility for damages of any kind resulting from delays or errors in data transmitted or received using the modem, or for failure of the modem to transmit or receive such data.
  • Page 4 Robustel GoRugged M1000 UP User Guide Do not drop, hit or shake the modem. Do not use the modem under extreme vibrating conditions.  Do not pull the antenna or power supply cable. Attach/detach by holding the connector.  Connect the modem only according to the instruction manual. Failure to do it will void the warranty.
  • Page 5 Robustel GoRugged M1000 UP User Guide Regulatory and Type Approval Information Table 1: Directives Directive 2011/65/EU of the European Parliament and of the Council of 8 June 2011 on the restriction of the use of certain hazardous substances in electrical and...
  • Page 6 Robustel GoRugged M1000 UP User Guide Revision History Updates between document versions are cumulative. Therefore, the latest document version contains all updates made to previous versions. Firmware Doc Version Release Date Details Version 2014-01-17 1.0.0 V1.0.0 First Release Update Section: LED Indicator, device...

  • Page 7: Table Of Contents

    Robustel GoRugged M1000 UP User Guide Contents Chapter 1 Product Concept ............................7 Overview ................................ 7 Packing List ..............................7 Specifications ..............................9 Dimensions ..............................10 Chapter 2 Installation ..............................11 Overview ..............................11 LED Indicator ..............................11 USB interface ..............................12 Install SIM Card ............................

  • Page 8: Chapter 1 Product Concept

    Robustel GoRugged M1000 UP User Guide Chapter 1 Product Concept 1.1 Overview Robustel GoRugged M1000 UP is a rugged cellular modem with USB interface and plastic enclosure offering state-of-the-art 2G (GPRS/EDGE)/3G (HSPA/EV-DO)/4G (LTE) connectivity for machine to machine (M2M) applications.
  • Page 9 Robustel GoRugged M1000 UP User Guide  CD with user guide and USB driver x1 Note: Please notify your sales representative if any of the above items are missing or damaged. Optional accessories (can be purchased separately):  SMA antenna (Stubby antenna or Magnet antenna optional) The number of SMA antenna depend on the model of M1000 UP, more details please refer to 1.3 Specifications...

  • Page 10: Specifications

    Robustel GoRugged M1000 UP User Guide 1.3 Specifications Cellular Interface  Standards: LTE (DL/UL up to 100/50 Mbps), HSPA+/HSUPA/HSDPA/UMTS, EDGE/GPRS, EVDO 450  Frequency: Please refer to “Selection and Ordering Data”  SIM: 1 x (3V & 1.8V)  Antenna Interface: SMA Female...

  • Page 11: Dimensions

    Robustel GoRugged M1000 UP User Guide Physical Characteristics  Housing & Weight: Plastic, 105g  Dimension(L x W x H): 75 x 85 x 28 mm  Installation: 35mm Din-Rail or wall mounting or desktop Selection and Ordering Data Model No.

  • Page 12: Chapter 2 Installation

    Robustel GoRugged M1000 UP User Guide Chapter 2 Installation 2.1 Overview 2.2 LED Indicator Name Color Status Description M1000 UP is powered up. Green M1000 UP is powered off. The current network is connected. Note: only effective on 3G or 4G module, if some 3G or 4G Status Green modules don’t support the LET, the LET won’t light.

  • Page 13: Usb Interface

    Robustel GoRugged M1000 UP User Guide modules don’t support the LET, the LET won’t light. The current module is 2G. The LTE will never light. 2.3 USB interface USB interface can be used for configuration, sending/receiving data and power supply. When USB interface of M1000 UP is used for sending/receiving data as well as power supply, current/voltage output of USB interface which connects to M1000 UP’s USB interface shall at least reach 1A/5V.

  • Page 14: Connect The External Antenna (Sma Type)

    Robustel GoRugged M1000 UP User Guide Don’t bend or scratch your SIM card. Keep the card away from electricity and magnetism. Make sure to disconnect the power source from your modem before inserting and removing your SIM card.  2.5 Connect the External Antenna (SMA Type) Connect this to an external antenna with SMA male connector.

  • Page 15: Power Supply

    Robustel GoRugged M1000 UP User Guide Mount the modem on a DIN rail with 3 pcs of M3 screws, and then hang the DIN-Rail on the holder. You need to choose a standard holder. 2.8 Power Supply Positive Polarity Negative Polarity...

  • Page 16: Chapter 3 Operate The Modem

    Robustel GoRugged M1000 UP User Guide Chapter 3 Operate the Modem 3.1 AT command Set We can operate and configure M1000 UP via AT commands through mini USB port. This chapter will introduce how to install USB driver and AT command examples while configuring M1000 UP.
  • Page 17 Robustel GoRugged M1000 UP User Guide 2. Right-click to enter Properties and then click Update Driver. 3. Click Browse my computer for driver software. RT_UG_M1000 UP_v.1.1.1 07.10.2015 16 / 39...
  • Page 18 Robustel GoRugged M1000 UP User Guide 4. Click Browse to locate to position of the USB driver (you can find out relevant USB driver in the CD), then click Next. 5. After succeeding to install the USB driver, it will pop up the following window.
  • Page 19 Robustel GoRugged M1000 UP User Guide 6. A simulated virtual COM port which binds to the USB interface of M1000 UP will open after USB driver has been installed. Please check “Device Manager” -> “Modems”. 7. Select the USB modem and right-click to enter “Properties”. In tab “Modem”, you will find that there is simulated COM port which serial software such as secureCRT needs to connect to.

  • Page 20: Start Securecrt

    Robustel GoRugged M1000 UP User Guide 3.1.2 Start SecureCRT We can enter AT commands to configure M1000 UP from serial software such as secureCRT, you can download this software via link: https://app.box.com/s/arkn6xk1asgs1myvuuie. 1. Double click SecureCRT Potable.exe . 2. File->Connect->New Session 3.

  • Page 21: At Command Examples

    Robustel GoRugged M1000 UP User Guide 4. Select the simulated COM port and match the parameters as below, click the “Next” button to finish this session. Note: You need to disable “RTS/CTS. 3.1.3 AT Command Examples M1000 UP supports the guidelines known as the “AT Command Set.” AT Command Set is the industry standard line-oriented command language used to communicate with the modem.

  • Page 22: Csd Connection

    Robustel GoRugged M1000 UP User Guide +CPIN: SIM PIN PIN1 is required +CPIN: SIM PUK PUK1 is required Saves parameters in The configuration settings are stored. AT&W non-volatile memory 3.2 CSD Connection 3.2.1 Overview A Circuit-Switched Data Connection makes the wireless modem work in a manner similar to a regular analog modem.

  • Page 23: Answering A Csd Connection

    Robustel GoRugged M1000 UP User Guide Note:  +++ is the escape sequence, and ATH is the hang-up command.  For international calls, the local international prefix does not need to be set, but does need to be replaced by the + character.

  • Page 24: Using Short Message Service

    Robustel GoRugged M1000 UP User Guide 4. To close the CSD connection, type +++. The modem will respond with OK to indicate that you have already switched back to the command mode. 5. Type ATH and press Enter to disconnect.

  • Page 25: Reading A Short Message

    Robustel GoRugged M1000 UP User Guide Note: AT+CMGF=1 sets the SMS to Text mode. 3.3.2 Reading a Short Message 1. Type AT+CMGF=1 and then press Enter. 2. Type AT+CNMI=2,1 and then press Enter. 3. When a short message is received, the modem will show the storage number of the message after “+CMIT: “SM”, x”...

  • Page 26: Deleting A Short Message

    Robustel GoRugged M1000 UP User Guide 3.3.3 Deleting a Short Message Type AT+CMGD=x,n and then press Enter. This is where x represents one of the following options: “REC UNREAD” Shows received unread messages. “REC READ” Shows received read messages. “STO UNSENT” Shows stored unsent messages.

  • Page 27: Internet Access For Pc

    Robustel GoRugged M1000 UP User Guide 3.4.2 Internet Access for PC The modem can use Windows DUN (Dial-up Networking) to provide the Internet access through the cellular network. Instructions are described in the following chapters. Note: The specific steps may vary depending on your version of Windows and your Windows settings. Following steps are basing on Windows 7.
  • Page 28 Robustel GoRugged M1000 UP User Guide 2. Right-click to enter Properties. You can select the maxumum port speed as 230400 in tab Modem. Modem Diagnostics  Follow these steps to verify that the modem is installed properly and has been activated.
  • Page 29 Robustel GoRugged M1000 UP User Guide 2. If the query is successful, both commands sent to the modem and responses from the modem will be displayed. Click OK to close the window. Adding Windows DUN  Follow these steps to add Windows Dial-up Networking.
  • Page 30 Robustel GoRugged M1000 UP User Guide click Next. 3. Select the No, create a new connection option, and then click Next. 4. Select the Dial-up option. RT_UG_M1000 UP_v.1.1.1 07.10.2015 29 / 39...
  • Page 31 Robustel GoRugged M1000 UP User Guide 5. Select the correct USB Modem which is shown as the same as Device Manager -> Modems -> XXX USB modem. 6. Type *99***1# in the Phone number text input box, and type the User name and Password in the appropriate text boxes, and then click Connect.
  • Page 32 Robustel GoRugged M1000 UP User Guide 7. After dial up successfully, it will show window below. 8. Also you can try to ping to www.google.com to check whether GPRS connection has been established. RT_UG_M1000 UP_v.1.1.1 07.10.2015 31 / 39...
  • Page 33 Robustel GoRugged M1000 UP User Guide RT_UG_M1000 UP_v.1.1.1 07.10.2015 32 / 39...

  • Page 34: Chapter 4 Appendix

    Robustel GoRugged M1000 UP User Guide Chapter 4 Appendix 4.1 GSM Alphabet Standard SMS can contain 160 characters. However, the characters typed must be part of the so-called 7-bit default alphabet as specified by GSM 3.38. You can see in the table below that this alphabet contains all ASCII characters and some accented characters.
  • Page 35 Robustel GoRugged M1000 UP User Guide 0×18 GREEK CAPITAL LETTER SIGMA Σ 0×19 GREEK CAPITAL LETTER THETA Θ 0×1A GREEK CAPITAL LETTER XI Ξ 0×1B ESCAPE TO EXTENSION TABLE 0×1B0A 27 10 FORM FEED 0×1B14 27 20 CIRCUMFLEX ACCENT 0×1B28...
  • Page 36 Robustel GoRugged M1000 UP User Guide 0×39 DIGIT NINE 0×3A COLON 0×3B SEMICOLON 0×3C LESS-THAN SIGN < 0×3D EQUALS SIGN 0×3E GREATER-THAN SIGN > 0×3F QUESTION MARK 0×40 INVERTED EXCLAMATION MARK ¡ 0×41 LATIN CAPITAL LETTER A 0×42 LATIN CAPITAL LETTER B 0×43...

  • Page 37: Troubleshooting

    0×7F LATIN SMALL LETTER A WITH GRAVE à 4.2 Troubleshooting This section of the document describes possible problems encountered when using the Robustel M1000 UP and their solutions. 4.2.1 The modem’s LED does not light:  Check if modem has connected to a proper power supply.

  • Page 38: The Modem Keep Rebooting All The Time

    Robustel GoRugged M1000 UP User Guide 4.2.2 The modem keep rebooting all the time:  Please make sure you have inserted the SIM card. 4.2.3 Receiving “No Carrier” Message If the modem returns a “No Carrier” message upon an attempted call (voice or data), then refer to the table below for possible causes and solutions.
  • Page 39 Robustel GoRugged M1000 UP User Guide Clear to Send Decibel Decibel Relative to an Isotropic radiator Direct Current Data Carrier Detect Data Communication Equipment (typically modems) DCS 1800 Digital Cellular System, also referred to as PCN Digital Input Digital Output...
  • Page 40 Robustel GoRugged M1000 UP User Guide Subminiature Version A RF Connector Short Message Service TCP/IP Transmission Control Protocol / Internet Protocol Terminal Equipment, also referred to as DTE Transmit Direction UART Universal Asynchronous Receiver-transmitter USSD Unstructured Supplementary Service Data VSWR Voltage Stationary Wave Ratio RT_UG_M1000 UP_v.1.1.1...

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