Robustel GoRugged M1000 User Manual
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Robustel GoRugged M1000 User Manual

Smart cellular modem for gsm/gprs/edge networks
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Robustel GoRugged M1000
Smart Cellular Modem
For GSM/GPRS/EDGE Networks
User Guide
Document Name:
Firmware:
ModemConfigurator:
Date:
Status:
DocID:
User Guide
1.4.6
1.4.2
2013-12-20
/Confidential
RT_UG_M1000_v.2.0.0
/
www.robustel.com

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  • Page 1 Robustel GoRugged M1000 Smart Cellular Modem For GSM/GPRS/EDGE Networks User Guide Document Name: User Guide Firmware: 1.4.6 ModemConfigurator: 1.4.2 Date: 2013-12-20 Status: /Confidential DocID: RT_UG_M1000_v.2.0.0 www.robustel.com...
  • Page 2 The contents of this document are subject to revision without notice due to continued progress in methodology, design and manufacturing. Robustel shall have no liability for any error or damage of any kind resulting from the use of this document.
  • Page 3 Robustel accepts no responsibility for damages of any kind resulting from delays or errors in data transmitted or received using the modem, or for failure of the modem to transmit or receive such data.
  • Page 4 Robustel GoRugged M1000 User Guide  Do not drop, hit or shake the modem. Do not use the modem under extreme vibrating conditions.  Do not pull the antenna or power supply cable. Attach/detach by holding the connector. Connect the modem only according to the instruction manual. Failure to do it will void the warranty.
  • Page 5 Robustel GoRugged M1000 User Guide Regulatory and Type Approval Information Table 1: Directives Directive of the European Parliament and of the Council of 27 January 2003 on the restriction of the use of certain hazardous substances in electrical and 2002/95/EC...
  • Page 6 Robustel GoRugged M1000 User Guide Revision History Updates between document versions are cumulative. Therefore, the latest document version contains all updates made to previous versions. Release Date Firmware Version Doc Version Details 2011-03-15 1.00 v.1.0.0 First Release 2013-12-20 1.46 v.2.0.0 Second Release RT_UG_M1000 Standard_v.2.0.0...

  • Page 7: Table Of Contents

    Robustel GoRugged M1000 User Guide Contents Chapter 1. Product Concept ............................8 Overview ................................ 8 Packing List ..............................8 Specifications ............................... 10 Dimensions ..............................12 Selection and Ordering Data ........................12 Chapter 2. Installation ..............................13 Overview ..............................13 LED Indicators ............................... 13 Install SIM Card ............................
  • Page 8 Robustel GoRugged M1000 User Guide GSM CSD Connection (Only Available under Normal Mode) ............... 51 4.2.1 Overview ............................51 4.2.2 Establishing a CSD Connection ......................51 4.2.3 Answering a CSD Connection ......................53 Using Short Message Service by Using AT Commands (Only Available under Normal Mode) ....54 4.3.1...

  • Page 9: Chapter 1. Product Concept

    Robustel GoRugged M1000 User Guide Chapter 1. Product Concept Overview Robustel GoRugged M1000 is a rugged smart cellular modem offering state-of-the-art GSM/GPRS/EDGE connectivity for machine to machine (M2M) applications. Control via AT commands (Hayes 3GPP TS 27.007 and 27.005). ...
  • Page 10 Robustel GoRugged M1000 User Guide  2-pin pluggable terminal block for power connector x1  CD with user guide and configuration utility x1 Note: Please notify your sales representative if any of the above items are missing or damaged. Optional accessories (can be purchased separately): ...

  • Page 11: Specifications

    Robustel GoRugged M1000 User Guide  35mm Din-Rail mounting kit  AC/DC Power Supply Adapter (12VDC, 1A) x1  DB9 Male to 9-pin 5mm pluggable terminal block for serial port and DI/DO x1 Specifications Cellular Interface Standards: GSM/GPRS/EDGE  GPRS: max. 86 kbps (DL & UL), class 10 ...
  • Page 12 Robustel GoRugged M1000 User Guide Serial Interface Number of Ports: 1 x DB9 Female  Serial Standards: RS232 and RS485  ESD Protection: ±15KV  Baudrate: 8N1, 1200bps to 115200bps  RS-232: TxD, RxD, RTS, CTS, GND  RS-485: Data+ (A), Data- (B), GND ...

  • Page 13: Dimensions

    Robustel GoRugged M1000 User Guide Dimensions Selection and Ordering Data Please refer to corresponding M1000 series datasheet. RT_UG_M1000 Standard_v.2.0.0 20.12.2013 12 / 83 Confidential...

  • Page 14: Chapter 2. Installation

    Robustel GoRugged M1000 User Guide Chapter 2. Installation Overview LED Indicators Name Color Function RSSI (3 LEDs) Green Cellular signal strength level Please refer to Table ME Functions Indicating the working mode. Green Normal: blinking 1 time/2 seconds Config: blinking 2 times/second...

  • Page 15: Install Sim Card

    Robustel GoRugged M1000 User Guide ME Functions NET LED Function ME is in one of the following modes: - POWER DOWN mode - ALARM mode - CHARGE ONLY mode - NON-CYCLIC SLEEP mode - CYCLIC SLEEP mode with no temporary wake-up event in progress...

  • Page 16: Connect The External Antenna (Sma Type)

    Robustel GoRugged M1000 User Guide Make sure to disconnect the power source from your modem before inserting and removing your SIM card. Connect the External Antenna (SMA Type) Connect this to an external antenna with SMA male connector. Make sure the antenna is for the correct frequency as your GSM operator with impedance of 50ohm, and also connector is secured tightly.

  • Page 17: Connect I/O Device And Sensors

    Robustel GoRugged M1000 User Guide RS232 RS485 (2-wire) Data- (B) RXD -> Data+ (A) TXD <- RTS <- CTS -> IO GND Connect I/O Device and Sensors Digital Input Dry Contact: Digital Output (Sink Type) Mount the Modem Use 2 pcs of M3 screw to mount the modem on the wall.

  • Page 18: Ground The Modem

    Robustel GoRugged M1000 User Guide Or to mount the modem on a DIN rail, you need three pcs of M3 screws. Ground the Modem Grounding and wire routing help limit the effects of noise due to electromagnetic interference (EMI). Run the ground connection from the ground screw to the grounding surface prior to connecting devices.

  • Page 19: Power Supply

    Robustel GoRugged M1000 User Guide Power Supply The power supply range is 9 to 36VDC. Note: Please take care about the polarity, and do not make reverse connection. RT_UG_M1000 Standard_v.2.0.0 20.12.2013 18 / 83 Confidential...

  • Page 20: Chapter 3. Operate The Modem

    Modem Configurator Overview Modem Configurator is a PC-based configuration software tool for managing and configuring Robustel M1000 series modems. With a full graphics mode and Windows-based environment, even first time users will find it easy to learn how to use this new software tool.

  • Page 21: Starting Modem Configurator

    Robustel GoRugged M1000 User Guide using the “Modem Configurator” utility are: 1. Green software, no need installation; 2. Full graphics mode, easy to learn how to configure the M1000 series modems; 3. The configuration profile can be easily stored, and then replicated to other modems;...

  • Page 22: Operation Area Introduction

    Robustel GoRugged M1000 User Guide Select the correct serial port which is connecting to the modem, then click button. After that you can see the popup windows “Operation Succeed”. 3.2.2 Operation Area Introduction Menu Icon Description File->Exit Exit the Modem Configurator.
  • Page 23 Robustel GoRugged M1000 User Guide Export the Modem’s current configuration file to your local Settings->Export Import the Modem’s configuration file from local PC to the Settings->Import Modem. Help->Help Show some notices about this configurator. Manufacturer’s information and Modem Configuratior Help->About version.

  • Page 24: Export And Import Profiles

    Robustel GoRugged M1000 User Guide Important Notice 1. You must save your parameter changes by clicking “Write” button and then reboot your M1000 by clicking “Reboot” button to take effect for the parameter changes. 2. Debug tab is only available under Normal Mode, other tabs are available under Config Mode.

  • Page 25: Com

    Robustel GoRugged M1000 User Guide 3. Click “Write” button then it will popup “Import Succeed” windows. 3.2.4 Com This tab allows user to set Com tab when modem is set into Config Mode. RT_UG_M1000 Standard_v.2.0.0 20.12.2013 24 / 83 Confidential...

  • Page 26: Basic

    Robustel GoRugged M1000 User Guide Item Description Default Baud Rate Select from “1200”, “2400”, “4800”, “9600”, “19200”, “38400”, “57600” and “115200”. 115200 Data Bits Select from “7” and “8”. Parity Select from “None”, “Odd”, “Even”, “Mark” and “Space”. None Stop Bits Select from “1”...

  • Page 27: Sms Direct

    A major benefit of GSM technology is that it supports short messages (SMS) for easy communication over the mobile network. Robustel’s proprietary SMS Direct allows you to expand your applications and reduce cost. For example, SMS Direct can be used to update the message on a highway display panel, place refill orders for vending machines, handle maintenance for remote rental equipment, or even help create an SMS alarm by directly transforming text, binary, or unicode data from a legacy device to short messages, but without using AT Commands.
  • Page 28 SMS advertisements. Robustel’s proprietary SMS Direct has the following features: 1. Transparently converts serial data to short message or vise versa without using AT Commands.
  • Page 29 Robustel GoRugged M1000 User Guide SMS Direct Note: This function is only available under “Config Mode”. Item Description Default Tick the SMS-IN checkbox to allow forwarding of incoming short messages from specified Caller ID to the modem’s serial port as data.

  • Page 30: Advanced

    Robustel GoRugged M1000 User Guide packet) Binary 8 bits binary (140 bytes per packet) Note: is not suppoted in ASCII. 3.2.7 Advanced Advanced settings for SMS Direct. Advanced Item Description Default Interval Timeout is the maximum timeout between two packets from serial port. M1000...

  • Page 31: Modbus

    Robustel GoRugged M1000 User Guide when SMS is not reaching the preset interval timeout. The Packet length setting refers to the maximum amount of data that is allowed to accumulate in the serial port buffer before sending. At the default of 0 for packet length, no maximum amount is specified and data in the buffer will be sent as specified by the interval timeout or delimiter settings.
  • Page 32 Robustel GoRugged M1000 User Guide Modbus Item Description Default Enable Tick to enable Modbus RTU Slave function in the modem. Disable Slave ID Modbus slave ID, input from 1 to 247. Modbus address to read coils (0x01) or wire single coil (0x05).

  • Page 33: Coil

    Robustel GoRugged M1000 User Guide Phone Number The start address to save phone number, total 16 registers. Address Content The start address to save SMS content, total 35 registers. Address Notification Read only parameters. Function Code The function code for the PLC polling the modem to check whether (0x02) there is new SMS.

  • Page 34: Register

    Robustel GoRugged M1000 User Guide Coil Item Description Default Index 1 coil address=0x00 Index Index 2 coil address=0x01 Index n coil address=Index (n-1) coil address + 1 Send out SMS when coil value is 1. On Message Null Input the SMS here. (70 ASIC II char max) Send out SMS when coil value is 0.
  • Page 35 Robustel GoRugged M1000 User Guide Register Item Description Default Index 1 register address=0x00 Index Index 2 register address=0x01 Index n register address=Index (n-1) register address + 1 Register Name Input the register name. (30 ASIC II char max) Null Modem will send out alarm SMS when register current value is bigger Null than Max value.
  • Page 36 Robustel GoRugged M1000 User Guide 3.2.11 DI Type Logic 0 (OFF) Logic 1 (ON) Dry contact Close to GND open This tab describes the Digital Input settings. Item Description Default Mode refers to the status of a digital input channel.
  • Page 37 Robustel GoRugged M1000 User Guide Software filtering is used to control switch bounces. Filtering Input from 0 to 10000ms. Available when DI under Event Counter mode. Input from 0 to 30000. (0=will not trigger alarm) It will trigger alarm when counter reaching this figure. After triggering alarm, DI keeps counting but will not trigger alarm again.
  • Page 38 Robustel GoRugged M1000 User Guide Item Description Default Digital Output acts according to different alarm source. Selected from DI Alarm, SMS Control, Call Control, selection can be one or more. DI Alarm: Digital Output triggers the related action when there is Alarm Source alarm from Digital Input.
  • Page 39 Robustel GoRugged M1000 User Guide parameters when triggered. Null: Do nothing. Digital Output acts when alarm recovered. Null Selected from OFF, ON, Pulse, Null. OFF: Open when triggered. Alarm Off Action ON: Short contact when triggered. Pulse: Generates a square wave as specified in the pulse mode parameters when triggered.

  • Page 40: Reboot

    Robustel GoRugged M1000 User Guide 3.2.13 Reboot Since cellular network is not as stable as fixed line, Robustel M1000 series modems support various auto reboot function to keep modem working 24x7 without hang up. Reboot Note: This function is available under both “Config Mode” and “Normal Mode”.

  • Page 41: Phone Book

    Robustel GoRugged M1000 User Guide The Caller ID (phone number) should be specified in “Phone Book” tab by inputting the phone number and tick “SMS Reboot” checkbox. Tick the Enable SMS Reply checkbox to allow modem send reply short Disable...

  • Page 42: Phone Group

    Robustel GoRugged M1000 User Guide Phone Book Item Description Default Phone NO. Input the telephone number. Tick the Call Reboot checkbox to allow modem auto reboot with Disable Call Reboot incoming call from this number. Tick the SMS Reboot checkbox to allow modem auto reboot with...

  • Page 43: Networks

    Robustel GoRugged M1000 User Guide 3.2.16 Networks This tab allows user to check the network status of the Modem. RT_UG_M1000 Standard_v.2.0.0 20.12.2013 42 / 83 Confidential...
  • Page 44 Robustel GoRugged M1000 User Guide Networks Item Description Default Read SMS Service SMS Service Center Read the Short Message service center. Center from card Show the modem current registration status. There are 3 status: Registration 1. Not registered 2. Registered, home network 3.

  • Page 45: Init. String

    Robustel GoRugged M1000 User Guide Center unless it the modem cannot read it from the SIM Card. 2. Click “Read” to refresh the “Network” and “Rx Level” status. Values of received signal strength (RSSI) Value of received signal strength indication (RSSI)

  • Page 46: Debug (Only Available Under "Normal Mode")

    Robustel GoRugged M1000 User Guide 3.2.18 Debug (Only Available under “Normal Mode”) In this tab, user could change serial port baud rate in Normal Mode. Please operate according to follow steps to change baud rage (default baud rate is 115200 bps, in this case we want to change baud rate to 19200 bps): RT_UG_M1000 Standard_v.2.0.0...
  • Page 47 Robustel GoRugged M1000 User Guide Debug Item Description Default Display the command replied by the cellular module after sending the “Receive” windows AT commands “Send” windows Input the AT commands in this windows The same as “Enter” in windows Hypter Terminal, click to enable or...
  • Page 48 Robustel GoRugged M1000 User Guide 2. Test AT commands. Here we send “AT” then modem will reply “OK”. Note: 1. Please disconnect the COM connection, after that switch from Config Mode to Normal Mode, and then and then connect again to the COM.

  • Page 49: Chapter 4. Typical Applications

    The modem supports the guidelines known as the “AT Command Set.” The AT Command Set is the industry standard line-oriented command language used to communicate with the modem. Note: AT Commands may be entered from terminal software such as Robustel Modem Configurator’s Debug Tab or Windows HyperTerminal.
  • Page 50 Robustel GoRugged M1000 User Guide 3. Select the right COM port (i.e. COM7) and baud rate settings (115200, 8bits, none parity, 1 stop bit, no flow control). RT_UG_M1000 Standard_v.2.0.0 20.12.2013 49 / 83 Confidential...

  • Page 51: At Commands Examples

    Robustel GoRugged M1000 User Guide 4. Input AT commands on the HyperTerminal screen (e.g. type “AT” to check the “OK” response from the modem). 4.1.3 AT Commands Examples Followings are examples of some AT commands. Please refer to the AT command guide for a full description.

  • Page 52: Gsm Csd Connection (Only Available Under Normal Mode)

    Robustel GoRugged M1000 User Guide GSM CSD Connection (Only Available under Normal Mode) 4.2.1 Overview A Circuit-Switched Data Connection makes the wireless modem work in a manner similar to a regular analog modem. CSD (Circuit Switched Data) is the original form of data transmission developed for GSM systems. By using a single radio time slot, CSD is able to deliver 9.6 to 14.4 kbit/s data transmission to both the GSM Network and PSTN...
  • Page 53 Robustel GoRugged M1000 User Guide 5. To disconnect the connection, type +++ in Send windows and enable Enter, then click Send. The modem will respond with OK to indicate that you have already switched back to the command mode. 6. Type ATH and then press Enter to disconnect.

  • Page 54: Answering A Csd Connection

    Robustel GoRugged M1000 User Guide Note: 1. +++ is the escape sequence, and ATH is the hang-up command. 2. For international calls, the local international prefix does not need to be set, but does need to be replaced by the + character.

  • Page 55: Using Short Message Service By Using At Commands (Only Available Under Normal Mode)

    Robustel GoRugged M1000 User Guide Note: 1. ATA is the Answer command. ATS0=<x> is the auto-answer command. The AT&W command helps to save the current settings to the modem. 2. It is much easier to activate Auto-answer using Modem Configurator. Input the number of rings to wait in the input box and then click Rings Auto-answer.

  • Page 56: Sending A Short Message

    Robustel GoRugged M1000 User Guide 4.3.1 Sending a Short Message 1. Type AT+CMGF=1 and then click Send. 2. Type AT+CMGS=”<phone number>” and then click Send. The terminal will automatically move to the next line, which starts with >. Type your message to the right of the >.

  • Page 57: Deleting A Short Message

    SMS. Using SMS Direct (Only Available under Config Mode) Robustel’s proprietary SMS Direct Mode has the following features: 1. Transparently converts serial data to short message or vise versa without using AT Commands. 2. Text, binary, and Unicode formats are supported.

  • Page 58: Gprs Connection (Only Available Under Normal Mode)

    Robustel GoRugged M1000 User Guide GPRS Connection (Only Available under Normal Mode) 4.5.1 Overview GPRS is a packet-switched technology, which means that multiple users share the same transmission channel. In addition, GPRS transmits only when there is outgoing data. This means that the available bandwidth can be dedicated solely to data communication when needed.
  • Page 59 Robustel GoRugged M1000 User Guide Installing the Modem Driver 1. In the Control Panel, open “Phone and Modem Options” and click the “Modem” tab. Click Add to add a new modem. Note: The first time you access the Phone and Modem Options, Windows will ask you to input the area code.
  • Page 60 Robustel GoRugged M1000 User Guide 4. Select the port you want to install the modem on, we select COM7 here, then click Next. 5. The modem installation is finished, click Finish. RT_UG_M1000 Standard_v.2.0.0 20.12.2013 59 / 83 Confidential...
  • Page 61 Robustel GoRugged M1000 User Guide 6. At this point, the modem driver should be listed on the “Modems” tab under “Phone and Modem Options.” Modem Diagnostics Follow these steps to verify that the modem is installed properly and has been activated.
  • Page 62 Robustel GoRugged M1000 User Guide 2. Click the Diagnostics tab, and then click Query Modem. 3. If the query is successful, both commands to the modem and responses from the modem will be displayed. RT_UG_M1000 Standard_v.2.0.0 20.12.2013 61 / 83...
  • Page 63 Robustel GoRugged M1000 User Guide Setting up the APN Before using the GPRS on the Windows DUN, the APN (Access Point Name) must be added as a modem initialization command. Detailed instructions are shown below. 1. From the Control Panel, open Phone and Modem Options, click the Modem tab, and then click Properties.
  • Page 64 Robustel GoRugged M1000 User Guide 3. Enter the following commands in the Extra initialization commands: text box. AT+CGDCONT=1,”IP”,”<APN>” Replace <APN> with the correct service for your account. For example: AT+CGDCONT=1,”IP”,”cmnet” 4. Click OK to close the Properties window. Modify Modem Baud Rate to 115200 bps under Normal Mode 1.
  • Page 65 Robustel GoRugged M1000 User Guide 2. Click the Modem tab next, select 115200 at Maximum Port Speed then click OK. Adding Windows DUN Follow these steps to add Windows Dial-up Networking. 1. In the Control Panel, open Network Connections, and then click Create a new connection.
  • Page 66 Robustel GoRugged M1000 User Guide 4. Select the Connect using a dial-up modem option, and then click Next. 5. Type the name of your service provider in the text input box, and then click Next. RT_UG_M1000 Standard_v.2.0.0 20.12.2013 65 / 83...
  • Page 67 Robustel GoRugged M1000 User Guide 6. Type *99***1# in the Phone number text input box, and then click Next. 7. Type the User name and Password in the appropriate text boxes, and then click Next. RT_UG_M1000 Standard_v.2.0.0 20.12.2013 66 / 83...
  • Page 68 Robustel GoRugged M1000 User Guide 8. Click Finish. 9. Click Dial to establish the connection. RT_UG_M1000 Standard_v.2.0.0 20.12.2013 67 / 83 Confidential...
  • Page 69 Robustel GoRugged M1000 User Guide RT_UG_M1000 Standard_v.2.0.0 20.12.2013 68 / 83 Confidential...

  • Page 70: Chapter 5. Appendix

    Robustel GoRugged M1000 User Guide Chapter 5. Appendix Factory Settings Factory setting of the modem COM port under Config Mode Data bits = 8 Parity = none Stop bits = 1 Baud = 115200 bps Flow control = none Factory setting of the modem COM port under...

  • Page 71: Sms Control Steps

    Robustel GoRugged M1000 User Guide When there is a password, SMS command has following structure: Password:cmd1;cmd2;cmd3;…;cmdn  Cmd1, cmd2, cmd3 to Cmdn, which are command identification number 0000 – 9999  A, b, c to n, which are command parameters ...
  • Page 72 Robustel GoRugged M1000 User Guide 0 - disable pin lock 1 - enable pin lock pin(4 - 8 bytes) flag2: 0 - disable change pin 1 - enable change pin *newPin(4 - 8 bytes and can be null) Set SMS Control...
  • Page 73 Robustel GoRugged M1000 User Guide flag: 0 - disable 1012 Set Packet Delimiter 1 cmd,flag,delimiter 1 - enable delimiter: 00 - ff (hex format) flag: 0 - disable 1013 Set Packet Delimiter 2 cmd,flag,delimiter 1 - enable delimiter: 00 - ff (hex format)
  • Page 74 Robustel GoRugged M1000 User Guide 0 - don't ignore AT^SMSO 1 - ignoreAT^SMSO value: 0 - 60s (power on delay turn on module) Set Singal Update 1020 cmd,value value: 5 - 1200s Frequency index: 0 - 3(0 - M1000 will auto generate a...
  • Page 75 Robustel GoRugged M1000 User Guide *address3 - write phone number address *address4 - SMS content address *address5 - read phone number address *address6 - SMS received date address *address7 - SMS received content address index: 1 - 8 *content1: on message (max 70 bytes)
  • Page 76 Robustel GoRugged M1000 User Guide 0 - disable phone control DO output 1 - enable phone control DO output onAction: alarm on action 1 - OFF 2 - ON 3 - Pulse 4 - Null offAction : alarm off action...

  • Page 77: Sms Control Examples

    Robustel GoRugged M1000 User Guide 3 - delimiter1 and enable 4 - delimiter and enable 5 - delimiter process 6 - Tx delay 7 - enable online sms notification 8 - internal roaming return: 1 - time reboot Get Reboot...

  • Page 78: Modbus Address Mapping

    Robustel GoRugged M1000 User Guide Set Comm Parameters  If you do not modify serial type, serial port parameters are 9600-none-8-1, corresponding command is: 1000,9600,n,8,1  If want to set serial port type as RS485, serial port parameters are 9600-none-8-1, corresponding command is: 1000,9600,n,8,1,1 Set M1000’s name...
  • Page 79 Robustel GoRugged M1000 User Guide 0×03 YEN SIGN ¥ 0×04 LATIN SMALL LETTER E WITH GRAVE è 0×05 LATIN SMALL LETTER E WITH ACUTE é 0×06 LATIN SMALL LETTER U WITH GRAVE ù 0×07 LATIN SMALL LETTER I WITH GRAVE ì...
  • Page 80 Robustel GoRugged M1000 User Guide 0×23 NUMBER SIGN 0×24 CURRENCY SIGN ¤ 164 (ISO-8859-1) 0×25 PERCENT SIGN 0×26 AMPERSAND & 0×27 APOSTROPHE ‘ 0×28 LEFT PARENTHESIS 0×29 RIGHT PARENTHESIS 0×2A ASTERISK 0×2B PLUS SIGN 0×2C COMMA 0×2D HYPHEN-MINUS 0×2E FULL STOP 0×2F...
  • Page 81 Robustel GoRugged M1000 User Guide 0×4D LATIN CAPITAL LETTER M 0×4E LATIN CAPITAL LETTER N 0×4F LATIN CAPITAL LETTER O 0×50 LATIN CAPITAL LETTER P 0×51 LATIN CAPITAL LETTER Q 0×52 LATIN CAPITAL LETTER R 0×53 LATIN CAPITAL LETTER S 0×54...

  • Page 82: Troubleshooting

    LATIN SMALL LETTER A WITH GRAVE à Troubleshooting This section of the document describes possible problems encountered when using the Robustel M1000 modem and their solutions. 5.5.1 The modem’s LED does not light: Check if modem has connected to a 9 to 36VDC power supply properly.

  • Page 83: Receiving "No Carrier" Message

    Robustel GoRugged M1000 User Guide 5.5.4 Receiving “No Carrier” Message If the modem returns a “No Carrier” message upon an attempted call (voice or data), then refer to the table below for possible causes and solutions. If the modem returns…...
  • Page 84 Robustel GoRugged M1000 User Guide Digital Output Data Set Ready Data Terminal Equipment DTMF Dual Tone Multi-frequency Data Terminal Ready Electromagnetic Compatibility Electromagnetic Interference Electrostatic Discharges ETSI European Telecommunications Standards Institute Ground GPRS General Package Radio Service Global Standard for Mobile Communications...
  • Page 85 Robustel GoRugged M1000 User Guide VSWR Voltage Stationary Wave Ratio RT_UG_M1000 Standard_v.2.0.0 20.12.2013 84 / 83 Confidential...

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