Cisco GS7000 Installation And Operation Manual page 59

Company and City: Enter the company name and city of the customer who
owns the unit to be returned for repair.
SA Part # and Serial #: Enter the part number and serial number of the unit
you are returning for repair. The part number and serial number can usually
be found on a bar code label on the outside of the unit. If this information
can't be found leave this blank.
Product: Enter the model description of the unit you are returning for repair.
For example, Model 6940/44 Node, Multimedia Tap, RF Signal Manager, etc.
2 Complete time of failure information.
This information will help the repair technician understand the failure mode. If
the time to failure is unknown, leave this information blank.
3 Complete the failure description and technician information:
Failure Description: Include as much information as possible. For example:
–
–
–
4022871 Rev C
Which feature is not working or which specification is not being met? For
example, does the problem affect audio, video, status monitoring and
control, forward path, reverse path, cosmetics, all functions, etc.
If it is a multi-port product, which port is not working or if all ports are
not working?
If the unit has degraded performance or is completely failed.
Return Product for Repair
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