Packing And Shipping The Product - Cisco GS7000 Installation And Operation Manual

Chapter 5 Customer Support Information
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Important: Descriptions like "bad unit," "failed," or "no HBO" are not specific
enough to be helpful.
Technician and Phone Number: Enter the name and phone number of the
technician completing the failure description information. A Scientific
Atlanta representative may want to call this person to better understand the
problem.
4 Attach the repair tag to the unit you are returning for repair. Use the elastic
string provided, tape, or another method to securely attach the tag.
5 Go to Packing and Shipping the Product (on page 46).

Packing and Shipping the Product

Complete the following steps to pack the product and ship it to Scientific Atlanta.
1 Are the product's original container and packing material available?
If yes, pack the product in the original container using the original packing
material.
If no, pack the product in a sturdy corrugated box, that is suitable to the
method of shipment, and cushion it with packing material.
Important: You are responsible for delivering the returned product to Scientific
Atlanta safely and undamaged. Shipments damaged due to improper packaging
may be refused and returned to you at your expense.
Note: PLEASE DO NOT RETURN ANY POWER CORDS, ACCESSORY
CABLES, OR OTHER ACCESSORY PRODUCTS. Instructions for ordering
replacement power cords, accessory cables, or other accessories can be provided
by a customer service representative.
2 Write the following information on the outside of the shipping container:
RMA number
Your name
Your complete address
Your telephone number
"Attention: Factory Service"
Important: The RMA number should be clearly marked on all returned product,
boxes, packages, and accompanying paperwork. RMAs received by the factory
service receiving department that are not clearly marked may experience delays
in the processing of RMA requests. All returned product should be marked to
the attention of Factory Service.
46
If the failure happens only at specific environmental conditions (i.e., at
hot temperature).
If the failure is intermittent or constant.
How you were powering the unit when it failed? (DC vs. AC, voltage
levels, etc.)
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