Return Product For Repair; Obtaining An Rma Number And Shipping Address - Cisco GS7000 Installation And Operation Manual

Chapter 5 Customer Support Information

Return Product for Repair

You must have a return material authorization (RMA) number to return a product.
Contact the nearest customer service center and follow their instructions.
Returning a product to Scientific Atlanta for repair includes the following steps:
Obtaining an RMA Number and Shipping Address (on page 42)
Completing the Scientific Atlanta Transmission Networks Repair Tag (on page
43)
Packing and Shipping the Product (on page 46)

Obtaining an RMA Number and Shipping Address

You must have an RMA number to return products.
RMA numbers are only valid for 60 days. RMA numbers older than 60 days must be
revalidated by calling a customer service representative before the product is
returned. You can return the product after the RMA number is revalidated. Failure
to comply with the above may delay the processing of your RMA request.
Complete the following steps to obtain an RMA number and shipping address.
1 Contact a customer service representative to request a new RMA number or
revalidate an existing one.
Refer to Support Telephone Numbers (on page 40) to find a customer service
telephone number for your area.
2 Provide the following information to the customer service representative:
Your company name, contact, telephone number, email address, and fax
number
Product name, model number, part number, serial number (if applicable)
Quantity of products to return
A reason for returning the product and repair disposition authority
Any service contract details
3 A purchase order number or advance payment to cover estimated charges will
be requested at the time a customer service representative issues an RMA
number.
Notes:
For credit card or cash in advance customers, a proforma invoice will be sent
to you upon completion of product repair listing all charges incurred.
Customer service must receive a purchase order number within 15 days after
you receive the proforma invoice.
42 4022871 Rev C