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→ Increased lighting can often improve image quality. Check that there is sufficient lighting
at the monitored location. Check all image and lighting settings.
10. Rolling dark bands or flickering in image.
→ Try adjusting the Exposure Control setting under AE and AWB part.
11. H.264 not displayed in the client.
→ Check that the correct network interface is selected in the Video & Image/Stream.
12. Multicast H.264 not displayed in the client.
→ Check with your network administrator that the multicast addresses used by the camera
are valid for your network. Check that the Enable multicast checkbox are enabled in the
System/Network/RTP tab. Checks with your network administrator to see if there is a
firewall preventing viewing.
13. Multicast H.264 only accessible by local clients.
→ Check if your router supports multicasting, or if the router settings between the client
and the server need to be configured. The TTL value may need to be increased.
14. Color saturation is different in H.264 and Motion JPEG.
→ Modify the settings for your graphics adapter. Please see the adapter's documentation for
more information.
15. Poor audio quality.
→ Too many users/clients connected to the camera may affect the sound quality adversely.
Try limiting the number of clients allowed to connect.
16. Distorted audio.
→ Check that the correct Audio Input source is selected. Select Microphone for a connected
external microphone. Select Line for a connected line in source.
NOTE
If you cannot find the help you require, please see the User's Manual, or contact with your
network administrator.
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