Maintenance And Troubleshooting; Start-Up Problems; The Library Does Not Power On; The Library Or Tape Drives Are Not Detected By The Interface Manager Or Command View Tl Software - HP StorageWorks ESL E-Series User Manual

3 Maintenance and troubleshooting

This chapter describes problems you may encounter during the setup and operation of the library.
Corrective information is provided to help you resolve the problems. The information is organized into:

• Start-up problems

• OCP problems
• Robotics problems
• Operating problems
• Switch problems
• Tape drive problems
• Interface Manager card problems
• FC interface controller problems
• Maintaining tape cartridges
• Cleaning tape drives
NOTE:
Also see Sense data values
error log.
Start-up problems
This section describes corrective actions for problems which occur during start-up.

The library does not power on

Verify that:
• The power cord is connected to a grounded electrical outlet.
• The power distribution unit's two breaker switches are on (left rear corner of cabinet).
• The power supply switches are on.
• The power switch behind the service tray is on. (Your library might not have a service tray.)
The library or tape drives are not detected by the Interface Manager or
Command View TL software
• Verify cable connections and termination.
• Verify the cabling.
• Verify that the drives and library are powered on and ready.
• Ensure that the interface controllers are powered on and ready.

During initialization, the library reports "not ready"

• Determine the failure type by checking any previous error codes returned to the host computer, or
by getting a library support ticket.
• Correct the cause of the error.
for information on values appearing in library error codes and the
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