SpectraLink SL8440 Deployment Manual
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SpectraLink SL8440 Deployment Manual

84-series wireless telephone
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Spectralink 84-Series Wireless Telephone
Deployment Guide
Using Spectralink CMS
Spectralink Software Versions 5.4 and above
721-0048-000 Rev: B
February 2018

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  • Page 1 Spectralink 84-Series Wireless Telephone Deployment Guide Using Spectralink CMS Spectralink Software Versions 5.4 and above 721-0048-000 Rev: B February 2018...
  • Page 2 The drawings and specifications contained herein are the property of Spectralink and shall be neither reproduced in whole or in part without the prior written approval of Spectralink, nor be implied to grant any license to make, use, or sell equipment manufactured in accordance herewith.

  • Page 3: Table Of Contents

    What You Need to Know ....................6 Recommended Software Tools ..................6 XML editor ........................6 Release Notes ......................7 Product Support ....................... 7 Spectralink References ....................7 Specific Documents ..................... 8 White Papers ....................... 9 Conventions Used in This Guide ..................9 Icons ..........................9 Typography .........................10...
  • Page 4 DETAILED STEPS ......................28 Step #1 Unpack Phones & Charge Batteries ...............28 Step #2 Install Spectralink CMS on Spectralink Local Host .........28 Step #3 Build SIP Configuration ..................33 Step #4 84-Series SW Update, CMS Configuration & Initial Provisioning via QNC ..33 Test Features and Make Calls…...
  • Page 5 Spectralink 84-Series Wireless Telephones Deployment Guide with CMS Chapter 5: Wireless Settings using QNC ......... 60 Initial wireless provisioning ..................60 Chapter 6: Use CMS ............62 Approve the Handsets .....................62 Chapter 7: Configure Remaining Enterprise Settings ....64 Chapter 8: Configure Group Settings ........65 Chapter 9: Configure Custom Settings ........

  • Page 6: Introduction

    Telephones using Spectralink’s Configuration Management System. How does CMS Facilitate Deployment? The Spectralink 84-Series handset is a powerful device with thousands of possible settings. Spectralink’s Configuration Management System provides a GUI interface so that you can configure only the settings you need for your deployment. Then the GUI allows you to manage...

  • Page 7: Release Notes

    Product Support Spectralink wants you to have a successful installation. If you have questions please contact the Customer Support Hotline at 1-800-775-5330. The hotline is open Monday through Friday, 6 a.m. to 6 p.m. Mountain time.

  • Page 8: Specific Documents

    For additional information about deploying Microsoft Skype for Business (formerly Lync) in your phone environment, see Microsoft Skype for Business Interoperability Guide. For information on IP PBX and softswitch vendors, see the Spectralink 84-Series Call Server Interoperability Guide. Technical Bulletins and Feature Descriptions explain workarounds to existing issues and provide expanded descriptions and examples.

  • Page 9: White Papers

    Spectralink 84-Series Wireless Telephones Deployment Guide with CMS AP Configuration Guides explain how to correctly configure access points and WLAN controllers (if applicable) and identify the optimal settings that support Spectralink 84-Series handsets. You can find them on the VIEW Certified webpage.

  • Page 10: Typography

    Spectralink 84-Series Wireless Telephones Deployment Guide with CMS The Tip icon highlights information that may be valuable or helpful for users to know, such as special techniques, shortcut methods, or information that will make user tasks easier to perform. The Web Info icon highlights supplementary information available online such as documents or downloads on support.spectralink.com or other locations.
  • Page 11 Italics Used to emphasize text, to show example values or inputs, and to show titles of reference documents available from the Spectralink Support Web site and other reference sites. Underlined blue Used for URL links to external Web pages or documents. If you click on text in this style, you will be linked to an external document or Web page.

  • Page 12: Part I: Getting Started

    Part I: Getting Started Part I: Getting Started covers basic information you will need to understand the hardware and software components that comprise a wireless SIP implementation. This Part introduces you to SIP and managing the configuration parameters that the 84-Series handset requires. •...

  • Page 13: Chapter 1: Infrastructure

    This chapter covers the basic elements in a relatively simple system. Recommendations for your specific requirements are part of the service Spectralink includes with the installation of Spectralink wireless telephones. The following information will give you an overview of what each component does and how it is used by the wireless telephones.

  • Page 14: Quality Of Service

    Spectralink 84-Series Wireless Telephones Deployment Guide with CMS Quality of Service The Spectralink 84-Series handset uses Wi-Fi Multimedia (WMM), WMM Power Save and WMM Admission Control mechanisms to deliver enterprise-grade Quality of Service (QoS). The use of WMM and WMM Power Save are required. You can disable WMM Admission Control in the access points if needed.
  • Page 15 Spectralink 84-Series Wireless Telephones Deployment Guide with CMS Wireless Security in Audio Ease of Configuration and Other General Information Security Enterprise Method Environments knows the PSK can decode anyone’s traffic. The problem can be minimized with periodic rotation of long, hard-to-hack passwords.

  • Page 16: System Diagram

    Spectralink 84-Series Wireless Telephones Deployment Guide with CMS System Diagram The following diagram shows the Spectralink components residing on a typical network with APs and wireless LAN Ethernet Switch. Tip: Are multiple servers necessary? Sometimes a single piece of hardware may provide multiple services, for example some AP controllers can also provide radius services.

  • Page 17: System Requirements

    Spectralink 84-Series Wireless Telephones Deployment Guide with CMS System Requirements A typical installation requires the following components: • Access Points (APs) and Controller • Ethernet Switch • Call Server (SIP server) • CMS Server • Simple Network Time Protocol Server •...

  • Page 18: Servers

    Cisco Secure Access Control Server (ACS), v5.2, 4.1 • FreeRADIUS v2.1.10, 2.0.1 and 1.1.7 Other RADIUS servers may work properly with Spectralink handsets, but have not been tested. Inquiries on untested servers will receive limited, “Best Effort”, support. 721-0048-000_B.docx February 2018...

  • Page 19: Access Points

    Enterprise-grade Wi-Fi access points provide the connection between the wired LAN and the wireless LAN. VIEW Certified APs must be positioned in all areas where Spectralink handsets will be used to ensure seamless radio coverage. The number, type and placement of access points will affect the coverage area and capacity of the wireless system.

  • Page 20: Ethernet Switch

    One or more Ethernet switches interconnect multiple network devices. Enterprise Ethernet switches provide the highest performance networks, which can handle combined voice and data traffic, and are required when using the Spectralink 84-Series Wireless Telephones. Ensure the WLAN and network infrastructure provides connectivity from the wireless telephone to all its required network resources (SIP Server, etc.) once the 84-Series handset connects to...

  • Page 21: Chapter 2: Designing The Configuration

    This Chapter will identify the parameters normally configured in each level along with some discussion on variations for certain purposes. QNC Settings Wireless and other settings are provisioned through QNC. See Spectralink Quick Network Connect Administration Guide for detailed information about the following settings: Wi-Fi Setup WLAN identity •...

  • Page 22: Phone Settings

    Two types of deployment scenarios are offered by Spectralink CMS. • The Flat scenario is where all phones use virtually the same features, like ordinary office desk phones.

  • Page 23: Enterprise Settings

    Spectralink 84-Series Wireless Telephones Deployment Guide with CMS plumbing and hardware but supervisors must monitor all channels. In another example, a hospital setting may require different PTT channels for maternity and ICU nurses while facilities staff could be assigned to completely separate channels and all supervisors monitor all channels.

  • Page 24: Mostly Enterprise Settings

    Spectralink 84-Series Wireless Telephones Deployment Guide with CMS Mostly Enterprise Settings The following settings are usually set for all phones but occasionally some phones do not require these parameters and then Groups are established for the phones that do require them.

  • Page 25: Device Settings

    Spectralink 84-Series Wireless Telephones Deployment Guide with CMS Device Settings Device settings are settings that pertain to a single user such as user names, passwords and identifiers. Several Device settings are configured in the Batch file and sent to the phones as soon as they register with the CMS server.

  • Page 26: Device Settings

    Spectralink 84-Series Wireless Telephones Deployment Guide with CMS Device settings • User name • Extension address • Display Name • Label • Authentication • Password 721-0048-000_B.docx February 2018...

  • Page 27: Chapter 3: Deployment Summaries

    Chapter 3: Deployment Summaries This Chapter describes the Best Practice for deploying Spectralink 84-Series phones to be used with CMS 2.4 and above. We layout the deployment blue prints for three different deployment scenarios: • Green Field Deployment • Existing Deployment w/Provisioning Server •...

  • Page 28: Detailed Steps

    CMS 2.x Infrastructure Installation Instructions Note These instructions require the reader to be knowledgeable about using VMWare vSphere. See VMWare’s website for more information. CMS code is available from Spectralink. Download the CMS zip file from the Spectralink support representative. 721-0048-000_B.docx February 2018...
  • Page 29 Connect to your ESXi host server using vSphere. Select File> Deploy OVF Template… from VSphere. Browse to the OVF file inside the unzipped folder from step 2. Select Next. Select Next again. Name the new machine something like "Spectralink CMS". Select Next. 721-0048-000_B.docx...
  • Page 30 Spectralink 84-Series Wireless Telephones Deployment Guide with CMS Select the resource pool you want to run this VM on. (You may only have one ESXi server to choose from). Select the datastore that you want to deploy this VM onto. You may only have one datastore.
  • Page 31 Spectralink 84-Series Wireless Telephones Deployment Guide with CMS Run the command sudo python network_init.py and follow the prompts to configure your network interfaces: ○ DHCP ○ address {your static IP address here} ○ netmask {your static network mask here} ○ gateway {your default gateway here} ○...
  • Page 32 Spectralink 84-Series Wireless Telephones Deployment Guide with CMS https://[10.225.15.200]/cms/ ========= Login in to CMS with credentials you just created. Navigate to “About Us. Save CMS Acct Key and https Cert information to word/text doc. This information will be used with QNC during the Initial Provisioning stage.

  • Page 33: Step #3 Build Sip Configuration

    Spectralink 84-Series Wireless Telephones Deployment Guide with CMS Step #3 Build SIP Configuration Open new CMS for 84-Series SIP CSV file Open Customer Toolkit Populate Phone MAC addresses, Type, SIP Server address, Port, Extension, UserId, Password, Display Name, Label per ToolKit and save file.
  • Page 34 Spectralink 84-Series Wireless Telephones Deployment Guide with CMS From PC/Laptop, ftp 84-Series SW (Lync.ld or SIP.ld) on to QNC Login: administrator Password: admin123 b Command Prompt> bin > hash > put *.ld Browse to QNC (192.168.1.1) and select 84-Series Wireless Wizard Input customers Wireless &...
  • Page 35 Spectralink 84-Series Wireless Telephones Deployment Guide with CMS Group Option Create a Group by selecting the Group Icon . Input the Group Name in the field provided and select “Save”. The new Group will appear below. 721-0048-000_B.docx February 2018...

  • Page 36: Test Features And Make Calls

    Spectralink 84-Series Wireless Telephones Deployment Guide with CMS Note We can’t add devices yet. Devices must Heartbeat into CMS first, so skip for now. To add a feature configurations file (PTT, PersAlarms, etc…) to a Group, select the Group from the Group List, from the pull-down action menu select “Apply Custom Config”.

  • Page 37: Existing 84-Series Deployment With Provisioning Server

    This section assumes that you are familiar with 84-Series provisioning server deployments and CMS server deployments so the presentation is fairly technical. Please contact Spectralink if you need any help with this type of deployment. High Level Overview Install CMS on Spectralink Local ESXi Host ○...
  • Page 38 See VMWare’s website for more information. CMS code is available from Spectralink. Download the CMS zip file from the Spectralink support representative. Unzip VM files onto a machine that can talk to your ESXi host server and that has a compatible version of VMWare vSphere®...
  • Page 39 Spectralink 84-Series Wireless Telephones Deployment Guide with CMS Select Next again. Name the new machine something like "Spectralink CMS". Select Next. 721-0048-000_B.docx February 2018...
  • Page 40 Spectralink 84-Series Wireless Telephones Deployment Guide with CMS Select the resource pool you want to run this VM on. (You may only have one ESXi server to choose from). Select the datastore that you want to deploy this VM onto. You may only have one datastore.
  • Page 41 Spectralink 84-Series Wireless Telephones Deployment Guide with CMS Run the command sudo python application_init.py and follow the prompts. ○ address {your static IP address here} Admin Tip: HTTPS and IP addressing When configuring the device to connect to CMS using https, the URL must match what is entered here (IP, short hostname, or fully qualified hostname).
  • Page 42 Spectralink 84-Series Wireless Telephones Deployment Guide with CMS Login in to CMS with credentials you just created. Navigate to “About Us. Save CMS Acct Key and https Cert information to word/text doc. This information will be used with QNC during the Initial Provisioning stage.

  • Page 43: Step #3 Build Sip Configuration

    Spectralink 84-Series Wireless Telephones Deployment Guide with CMS Step #3 Build SIP Configuration Open new CMS for 84-Series SIP CSV file Open Customer Toolkit Populate Phone MAC addresses, Type, SIP Server address, Port, Extension, UserId, Password, Display Name, Label per ToolKit and save file.
  • Page 44 Spectralink 84-Series Wireless Telephones Deployment Guide with CMS Place 84-Series SW (SIP.LD or LYNC.LD) on Provisioning Server Restart phones to start the SW update Verify phones are updated to latest SW Configure “cms.cfg” file with CMS info Open/configure “cms.cfg” file with CMS info (CMS URL, Acct Key, Prov Server name, SSL Cert) Copy “cms.cfg”...
  • Page 45 Spectralink 84-Series Wireless Telephones Deployment Guide with CMS Phones will receive SIP configuration from CMS as they Heartbeat into CMS Verify Phone has received SIP configuration from CMS (Test Call) Apply Feature configuration file(s) and/or Custom configurations to devices or Group of devices.

  • Page 46: Test Features And Make Calls

    Spectralink 84-Series Wireless Telephones Deployment Guide with CMS Group Option: Create a Group by selecting the Group Icon . Input the Group Name in the field provided and select “Save”. The new Group will appear below. Note We can’t add devices yet. Devices must Heartbeat into CMS first, so skip for now.

  • Page 47: Existing 84-Series Deployment W/O Provisioning Server

    This section assumes that you are familiar with 84-Series parameters and CMS server deployments so the presentation is fairly technical. Please contact Spectralink if you need any help with this type of deployment. High Level Overview Install CMS on Spectralink Local ESXi Host ○...
  • Page 48 See VMWare’s website for more information. CMS code is available from Spectralink. Download the CMS zip file from the Spectralink support representative. Unzip VM files onto a machine that can talk to your ESXi host server and that has a compatible version of VMWare vSphere®...
  • Page 49 Spectralink 84-Series Wireless Telephones Deployment Guide with CMS Select Next again. Name the new machine something like "Spectralink CMS". Select Next. 721-0048-000_B.docx February 2018...
  • Page 50 Spectralink 84-Series Wireless Telephones Deployment Guide with CMS Select the resource pool you want to run this VM on. (You may only have one ESXi server to choose from). Select the datastore that you want to deploy this VM onto. You may only have one datastore.
  • Page 51 Spectralink 84-Series Wireless Telephones Deployment Guide with CMS Run the command sudo python application_init.py and follow the prompts. ○ address {your static IP address here} Admin Tip: HTTPS and IP addressing When configuring the device to connect to CMS using https, the URL must match what is entered here (IP, short hostname, or fully qualified hostname).
  • Page 52 Spectralink 84-Series Wireless Telephones Deployment Guide with CMS Login in to CMS with credentials you just created. Navigate to “About Us. Save CMS Acct Key and https Cert information to word/text doc. This information will be used with QNC during the Initial Provisioning stage.

  • Page 53: Step #2 Build Sip Configuration

    Spectralink 84-Series Wireless Telephones Deployment Guide with CMS Step #2 Build SIP Configuration Open new CMS for 84-Series SIP CSV file Open Customer Toolkit Populate Phone MAC addresses, Type, SIP Server address, Port, Extension, UserId, Password, Display Name, Label per ToolKit and save file.
  • Page 54 Spectralink 84-Series Wireless Telephones Deployment Guide with CMS From PC/Laptop, ftp 84-Series SW (Lync.ld or SIP.ld) on to QNC Login: administrator b Password: admin123 Command Prompt> bin > hash > put *.ld Browse to QNC (192.168.1.1) and select 84-Series Wireless Wizard Input customers Wireless &...
  • Page 55 Spectralink 84-Series Wireless Telephones Deployment Guide with CMS Group Option: Create a Group by selecting the Group Icon . Input the Group Name in the field provided and select “Save”. The new Group will appear below. 721-0048-000_B.docx February 2018...

  • Page 56: Test Features And Make Calls

    Spectralink 84-Series Wireless Telephones Deployment Guide with CMS Note We can’t add devices yet. Devices must Heartbeat into CMS first, so skip for now. To add a feature configurations file (PTT, PersAlarms, etc…) to a Group, select the Group from the Group List, from the pull-down action menu select “Apply Custom Config”.

  • Page 57: Part Ii: Configuration Details

    LAN in order to access CMS. QNC provisions the handsets with the wireless settings. We will refer to this document for Custom Settings: • Spectralink 84-Series Wireless Telephone Administration Guide This is your comprehensive reference for information about every parameter that the Spectralink 84- Series handsets support. 721-0048-000_B.docx February 2018...

  • Page 58: Chapter 4: Create The Batch Configuration File

    At this point, phones can register with the call server and make and receive calls on line 1. Setting up the batch file Obtain the .csv template from Spectralink service. Upload the .csv file used for batch configuration. Caution: Do not change .csv file columns Do not change any fields or column headings in the .csv file.
  • Page 59 Spectralink 84-Series Wireless Telephones Deployment Guide with CMS Label example: As you enter the MAC address in the .csv file, also enter the other device-identifying information as described in Spectralink Configuration Management System Administration Guide. The phone will display the text from the Line Label field in the Home banner once it associates with CMS and picks up its configuration.

  • Page 60: Chapter 5: Wireless Settings Using Qnc

    Quick Network Connect is a tool that provides a browser-based GUI that allows you to configure the wireless configuration parameters you need to set in order for your Spectralink phones to associate with the wireless LAN. You can procure the tool from your Spectralink service representative.
  • Page 61 Spectralink 84-Series Wireless Telephones Deployment Guide with CMS Open CMS and navigate to the Device Holding Area. Click the phone icon at the top of the Navigation bar, switch to the 84 Series pages if necessary and click Device Holding Area.

  • Page 62: Chapter 6: Use Cms

    Spectralink recommends: Approve devices in groups of 100 To prevent the infrastructure from being overwhelmed by a large number of phones trying to find the CMS and download parameters at the same time, Spectralink recommends approving devices in groups of 100 or fewer.
  • Page 63 Spectralink 84-Series Wireless Telephones Deployment Guide with CMS Click the phone icon in the navigation bar again and open the Device List. Verify that the phones are all there. Change the column locations as desired by dragging the headings right or left. Add or delete columns by clicking the Change Columns button and make your selections.

  • Page 64: Chapter 7: Configure Remaining Enterprise Settings

    Chapter 7: Configure Remaining Enterprise Settings Only the SIP server address and port are configured by the Batch file. The Enterprise settings list contains many more settings that you will need or want to configure. Step through that list and configure the rest of the settings you need for your deployment. These may include: •...

  • Page 65: Chapter 8: Configure Group Settings

    Chapter 8: Configure Group Settings Being able to group devices and customize configurations for device groups gives you tremendous flexibility in your deployment options. Use the Device Groups page to set up and manage your groups. With CMS, groups do not need any special parameters or other manual configuration methods.
  • Page 66 Spectralink 84-Series Wireless Telephones Deployment Guide with CMS The selected devices are now listed on the Groups page by the model and serial number. Click Save. The Group will now appear in the Group list and is ready to be configured and managed.
  • Page 67 Spectralink 84-Series Wireless Telephones Deployment Guide with CMS 721-0048-000_B.docx February 2018...

  • Page 68: Chapter 9: Configure Custom Settings

    When using custom settings aA couple of caveats apply so please be aware: • .xml files must be well formed. Use a template from Spectralink software as shown below for an example. • Use an XML editor to create or edit xml or .cfg files.

  • Page 69: Create Configuration Files

    Spectralink 84-Series Wireless Telephones Deployment Guide with CMS Example template for RTLS deployment Use the Import Configuration button to place the file on the list and apply it to the handsets. If you need to edit the imported file, you can do it directly in CMS. Click the edit pencil icon in the Actions column, view and expand the parameters and edit as needed.
  • Page 70 Spectralink 84-Series Wireless Telephones Deployment Guide with CMS Here is the same template entered directly into CMS using the GUI. Note that the .xml extension was added to the filename. Select the name from the list and click the edit pencil in the action column to open the file.

  • Page 71: Chapter 10: Testing The Handsets

    A has a configuration file that specifies that server B should be used, and server B has a configuration file that specifies that server A should be used. To detect errors, including IP address conflicts, Spectralink recommends that you test the new configuration files on two phones before initializing all phones.

  • Page 72: Part Iii: Appendices

    Part III: Appendices 721-0048-000_B.docx February 2018...

  • Page 73: Appendix A: Software Copyrights And Open Source Information

    A complete list of all open source software included in the Spectralink 84-Series handset, as well as related license and copyright information, is available at http://support.spectralink.com. You may also obtain the same information by contacting Spectralink by regular mail or email at the addresses listed at the bottom of this notice.

  • Page 74: Contact Information For Requesting Source Code

    Spectralink 84-Series Wireless Telephones Deployment Guide with CMS Contact Information for Requesting Source Code Spectralink Open Source Manager 2560 55th Street Boulder, CO 80301 OpenSource@Spectralink.com 721-0048-000_B.docx February 2018...

  • Page 75: Appendix B: Spectralink Certificates

    Appendix B: Spectralink Certificates Spectralink CA certificates can be obtained from: http://pki.spectralink.com/aia/Spectralink%20Issuing%20CA.crt http://pki.spectralink.com/aia/Spectralink%20Root%20CA.crt http://pki.spectralink.com/aia/Spectralink%20Issuing%20CA%20BLCAI01.crt END OF DOCUMENT 721-0048-000_B.docx February 2018...

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