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SpectraLink 1725-36034-001 Administration Manual

Polycom wireless telephone administration guide
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SpectraLink 8002 Wireless Telephone
Administration Guide
Session Initiation Protocol (SIP)
April 2008 Edition
1725-36034-001
Version B

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Summary of Contents for SpectraLink SpectraLink 1725-36034-001

  • Page 1 SpectraLink 8002 Wireless Telephone Administration Guide Session Initiation Protocol (SIP) April 2008 Edition 1725-36034-001 Version B...

  • Page 2: Trademark Information

    Polycom, Inc. has prepared this document for use by Polycom personnel and customers. The drawings and specifications contained herein are the property of Polycom and shall be neither reproduced in whole or in part without the prior written approval of Polycom, nor be implied to grant any license to make, use, or sell equipment manufactured in accordance herewith.
  • Page 3 Essential Installation Pointers You must update the software with the most recent code. • Visit http://www.polycom.com/usa.en/support/voice/wi-fi/spectralink_8002_wireless.html. Additional information about updating handset code is in Chapter 3 Software License and Protocol Management. WMM QoS must be supported and enabled on the Wi-Fi access point(s).

  • Page 5: About This Guide

    This document explains how to configure and maintain the SpectraLink 8002 Wireless Telephones with Session Initiation Protocol (SIP); a protocol for the control of voice over IP (VoIP) calls. Polycom Model Numbers This document covers the following registered model number: SNP2400 Related Documents SpectraLink 8002 Wireless Telephone and Accessories User Guide.

  • Page 6: Customer Support Hotline

    SpectraLink 8002 Wireless Telephones Configuration and Administration (SIP) Customer Support Hotline Polycom wants you to have a successful installation. If you have questions please contact our Customer Support Hotline at (800) 775-5330. The hotline is open Monday through Friday, 6 a.m. to 6 p.m. Mountain time.

  • Page 7: Table Of Contents

    Contents About this Guide ...5 Polycom Model Numbers...5 Related Documents...5 Customer Support Hotline ...6 Icons and Conventions...6 SpectraLink Wireless Telephone Overview ...11 WMM-Compatible Access Points...11 Security Options...12 Quick Start Guide...13 System Diagram ...14 System Components ...15 Handset Specifications ...17 Startup Sequence...18 SpectraLink 8002 Wireless Telephone Configuration ...21...
  • Page 8 SpectraLink 8002 Wireless Telephones Configuration and Administration (SIP) Ring Options ...37 Phone Options ...38 System Info...39 Software License and Protocol Management ...41 Requirements...41 Configuration Process ...42 Programming the SIP Handset Features ...45 SIP TFTP Server Configuration Files...45 Proxy server commands...47 Sample Configuration Files ...51 Using the SIP Handset...57 The Handset Display ...57...
  • Page 9 Syslog Mode...79 Certifying the Installation ...83 Conducting a site survey ...83 Software Maintenance ...85 Upgrading handsets ...85 Normal download messages ...85 Download failure or recovery messages ...86 Troubleshooting...87 Access point problems ...87 Configuration problems...88 Handset Status Messages...89 Appendix A: Regulatory Domains ...97 Index ...99 PN: 1725-36034-001_B.doc Contents...

  • Page 11: Spectralink Wireless Telephone Overview

    SpectraLink Wireless Telephone Overview SpectraLink 8002 Wireless Telephones are mobile handsets for workplace IP telephone systems. The handsets operate over an 802.11b wireless Ethernet LAN providing users a wireless voice over IP (VoIP) extension. By seamlessly integrating into a SIP environment, handset users are provided with high-quality mobile voice communications throughout the workplace.

  • Page 12: Security Options

    WMM. Security Options The SpectraLink 8002 Wireless Telephone supports Wired Equivalent Privacy (WEP) as defined by the 802.11 specification. Polycom offers the product with both 40-bit and 128-bit encryption. SpectraLink 8002 Wireless Telephones also support the 802.11i protocol including Wi-Fi Protected Access (WPA™ and WPA2™)—...

  • Page 13: Quick Start Guide

    — — — — — PN: 1725-36034-001_B.doc SpectraLink 8002 Wireless Telephone Overview http://www.polycom.com/usa.en/support/voice/wi- Regulatory Domain SIP Registration, Reg 1 and Login IP Addresses: DHCP or static for each listed component, including SIP TFTP server and TFTP server. Security Preferred Channels...

  • Page 14: System Diagram

    System Diagram The following diagram shows the SpectraLink components residing on a network with APs and a wireless LAN Ethernet Switch. Access point Access point Supplied by Polycom Handset code SIP config files TFTP server Ethernet switch SIP Server(s) SIP proxy or SIP B2BUA...

  • Page 15: System Components

    System Components SpectraLink 8002 Wireless Telephone The SpectraLink 8002 Wireless Telephone is a lightweight, durable handset specifically designed for mobile workplace use within a facility using SIP and an 802.11 wireless LAN. The handsets are to be used on-premises; they are not cellular or satellite phones. SpectraLink 8002 Wireless Telephones use direct-sequence spread spectrum radio technology (DSSS) to transmit audio packets over wireless LAN APs that support WMM.

  • Page 16: Sip Server

    Digium SIP phone The optional wired-LAN desksets such as those provided by Polycom. TFTP server A TFTP server is required in the system to distribute software to the handsets. May be on a different subnet than the gateway and/or APs.

  • Page 17: Handset Specifications

    Handset Specifications SpectraLink 8002 Wireless Telephone Radio frequency: Transmission type: Transmit data rate: Radio QoS: Wireless security: FCC certification: Management: Voice encoding: VoIP Protocols: Transmit power: Display: Dimensions: Weight: Battery capacity: PN: 1725-36034-001_B.doc SpectraLink 8002 Wireless Telephone Overview 2.4000 – 2.4835 GHz Direct-sequence spread spectrum (DSSS) Up to 11 Mb/s Wired Equivalent Privacy (WEP), 40-bit and 128-bit, WPA-PSK,...

  • Page 18: Startup Sequence

    SpectraLink 8002 Wireless Telephones Configuration and Administration (SIP) Startup Sequence The SpectraLink 8002 Wireless Telephone goes through an initialization sequence at startup. The line icons 1-9 display and count down as the handset steps through this sequence. This is usually very rapid.
  • Page 19 SpectraLink 8002 Wireless Telephone Overview If the username and password have not been defined in the Admin menu, you will be prompted to enter both of these items before the extension number can display. The user name must correspond to a handset-specific configuration file.

  • Page 21: Spectralink 8002 Wireless Telephone Configuration

    Please see your service representative or contact Polycom Customer Service for more information about this time-saving device.

  • Page 22: The Admin (Administration) Menu

    SpectraLink 8002 Wireless Telephones Configuration and Administration (SIP) The Admin (Administration) Menu The Admin menu contains configuration options that are stored locally (on each handset). Each handset is independent, and if the default settings are not desired, the Admin menu options must be set in each handset requiring different settings.
  • Page 23 Example: if the display The following table shows which key will allow you to enter non- numeric characters or other characters not represented on the keypad. To Enter . - _ ! # $ % & ‘ ( ) * + , : ; / \ = @ ~ Space 2.

  • Page 24: Admin Menu

    SpectraLink 8002 Wireless Telephones Configuration and Administration (SIP) Admin menu Admin Menu Items Level Phone Config License Option SIP Registration OAI On/Off Admin Password Network Config IP Addresses ESS ID Security Level Level Set Current [for each option] Login Username Reg 2 Password Reg 3...
  • Page 25 Admin Menu Items Level Reg. Domain Transmit Power Preferred Channels Diagnostics Run Site Survey Diagnostics Mode Syslog Mode Restore Defaults * default setting † 50 mW and 30 mW only appear if Regulatory Domain is set to None or 01. ‡...

  • Page 26: Phone Config

    SpectraLink 8002 Wireless Telephones Configuration and Administration (SIP) Phone Config License Option The License Option indicates the VoIP protocol that your site is licensed to download and run. The SIP protocol used for the SpectraLink 8002 Wireless Telephones requires license option selection SIP Registration Individual handsets can be configured to correspond with a handset-...

  • Page 27: Network Config

    handset display and take input from the handset keypad. Refer to the OAI Specification documentation for information about administering the OAI Gateway and the services it can provide. If OAI is enabled, and an IP address (called the available to the handset (either via DHCP or Static IP configuration), the handset will communicate with the OAI Gateway at power-on, and periodically while it is powered-on.
  • Page 28 SpectraLink 8002 Wireless Telephones Configuration and Administration (SIP) Dynamic Host Configuration Protocol (DHCP) is a standardized protocol that enables clients to be dynamically assigned with various configuration parameters, such as an IP address, subnet mask, default gateway, and other critical network configuration information. DHCP servers centrally manage such configuration data, and are configured by network administrators with settings that are appropriate for a given network environment.
  • Page 29 The TFTP server and the SIP TFTP server may be the same device with the same IP address or may be different devices with different IP addresses. Default Gateway and Subnet Mask using a complex network, which includes routers. Both of these must be configured either with an IP address under Static IP (not set to 000.000.000.000 or 255.255.255.255) or with DHCP for the handset to contact any network components on a different subnet.
  • Page 30 SpectraLink 8002 Wireless Telephones Configuration and Administration (SIP) Domain Name System (DNS), an industry-standard protocol, locates computers on an IP-based network. IP networks rely on number- based addresses to move information on the network. However, it is easier to remember friendly names than number-based addresses, so it is necessary to translate user-friendly names into addresses that the network can recognize.
  • Page 31 Security *NONE mechanisms. For WEP, WPA-PSK and WPA2-PSK set each of the following options to match exactly the settings in the APs. The encryption key or encryption passphrase displays as it is entered. For security reasons codes will not display again once entered, even if the entry screen is revisited.
  • Page 32 SpectraLink 8002 Wireless Telephones Configuration and Administration (SIP) WPA2-PSK using PSK are available and may be used if supported by the APs in the facility. Select either eight and 63 characters in length or bit key code. Regulatory Domain The Regulatory Domain will default to FCC requirements dictate that the menu for changing the domain be available by password, which in this case is the the domain, press...

  • Page 33: Diagnostics

    Preferred Channel The Preferred Channel option lists the channels that are permitted within the regulatory domain previously set. To speed up handoff, the handset will look for APs on the preferred channel list first. If no AP is found, the handset will then will look for APs on the non- preferred channels.

  • Page 34: User-Defined Preferences (Standby Menu)

    SpectraLink 8002 Wireless Telephones Configuration and Administration (SIP) User-defined Preferences (Standby Menu) The following user-defined preferences are also covered in the SpectraLink 8002 Wireless Telephone User Guide. The system administrator can refer to this list for more information about customizing handset settings. To configure the following options, the handset must acquire the system (no error message may display) and be at the extension display.

  • Page 35: Standby Menu

    Standby menu Standby Menu Items Level Lock Keys Ring Options Telephone Ring Auxiliary Ring 1 Auxiliary Ring 2 Phone Options Noise Mode Key Tones Warning Tones Display Contrast Keypad Autolock System Info Phone IP Addr PN: 1725-36034-001_B.doc SpectraLink 8002 Wireless Telephone Configuration Level Level Ring Cadence...
  • Page 36 SpectraLink 8002 Wireless Telephones Configuration and Administration (SIP) Standby Menu Items Level Server IP Addr Firmware Version * Default setting. **Option appears when Ring Cadence and Vibrate Cadence are both set to a value other than “Off”. (Additional options may be present. Contact your service representative for information.) Level Level PN: 1725-36034-001_B.doc...

  • Page 37: Lock Keys

    Lock Keys When enabled, the Keypad Lock option will lock the keypad immediately. If the keypad is locked, it may be unlocked by the end user pressing the Ring Options The Ring Option allows the user to set the ring for three separate functions.

  • Page 38: Phone Options

    SpectraLink 8002 Wireless Telephones Configuration and Administration (SIP) Ring Delay play before the audible ring starts. If Ring Cadence and Vibrate Cadence are turned off, the Ring Delay option will not appear on the menu. Auxiliary Ring 1 and Ring 2 Auxiliary rings are designed to be utilized by OAI applications, enabling the user to set a distinctive ring for these applications.

  • Page 39: System Info

    disabled (the default) or adjusted for a 5, 10 or 20-second delay before locking. System Info Phone IP Addr Displays the IP address currently assigned to the handset. Server IP Addr Displays the IP address of the SpectraLink OAI Server (if installed). Firmware Version Displays the software version running the handset.

  • Page 41: Software License And Protocol Management

    Software License and Protocol Management All SpectraLink 8002 Wireless Telephones are shipped from Polycom with SIP software already installed. You may need to download and install updates per the following instructions. The handsets may not function properly without downloading updated software.

  • Page 42: Configuration Process

    Configuration Process 1. Download the latest SpectraLink 8002 Wireless Telephone software from http://www.polycom.com/usa.en/support/voice/wi- fi/spectralink_8002_wireless.html. 2. Download the latest version of the SIP code and place it on the TFTP server and ensure the TFTP server is started. The five files that are needed must be named: slnk_cfg.cfg...
  • Page 43 6. During the second download evolution, the handset receives code from the TFTP server for system configuration and for its own settings. Once this second evolution is complete, the handset is ready to use. For future software upgrades, simply update the files that are stored on the TFTP server.

  • Page 45: Programming The Sip Handset Features

    Programming the SIP Handset Features In order for the handset to function in the SIP environment, it downloads two files from the root directory of the SIP TFTP server during startup. The first file contains generic system information and is downloaded by every handset during the power-up sequence. A second file, unique for each handset, is then downloaded.
  • Page 46 SpectraLink 8002 Wireless Telephones Configuration and Administration (SIP) • Username requirements are: alphanumeric, no spaces, no punctuation, case is ignored, 1-16 characters. • The generic file should contain proxy server information and other SIP system data. • The specific file should contain data specific to each user such as authentication credentials and line appearance data.

  • Page 47: Proxy Server Commands

    Proxy server commands Use the following parameters when programming the configuration files. See the sample configuration files following this table for more detailed information. Parameter Value xxx.xxx.xxx.xxx:ppp PROXYn_ADDR proxyname:pppp PROXYn_DOMAIN Domain name PROXYn_TYPE Asterisk PROXYn_KEYPRESS_2 *enable disable *default (in example file) PROXYn_KEYPRESS_I enable...
  • Page 48 SpectraLink 8002 Wireless Telephones Configuration and Administration (SIP) Parameter Value *default seconds PROXYn_KEEPALIVE_S 0 or 10 to 3600 seconds *default = 0 PROXYn_HOLD_IP0 *enable disable *default (in example file) PROXYn name@xxx.xxx.xxx. _MAIL_SUBSCR sip:name@domain PROXYn_MAIL_ACCES name@xxx.xxx.xxx. 1 For mail notifications, in general you will need to define only one contact parameter for each proxy. If the proxy server automatically creates and renews subscriptions when the handset registers, then only the PROXYn _MAIL_NOTIFY contact need be specified.
  • Page 49 Parameter Value sip:name@domain PROXYn name@xxx.xxx.xxx. _MAIL_NOTIFY sip:name@domain AUTH username;password Credentials. [see warning note below] CODECS codec1, codec2 LINEn username LINEn _PROXY LINEn _CALLID callerid 2 WARNING: providing credentials by using the AUTH parameters in the configuration files is a security risk and should be avoided by entering usernames and passwords in admin menu or by allowing the user to login at startup time.
  • Page 50 SpectraLink 8002 Wireless Telephones Configuration and Administration (SIP) Parameter Value FAVORITE Dialstring;identifier Description Notes Phonebook list Up to 8 entries permitted numbers accessible which from Favorites between generic and phone menu. Favorites in the specific files. allusers file will Dialstring = complete SIP URI present in the Favorites or local extension # on all handsets.

  • Page 51: Sample Configuration Files

    Sample Configuration Files Configuration files are illustrated below. These files are available as a download from the software updates site and may be customized for your application. Please note that these are merely samples and will not work on your system as written here or as downloaded. Your configuration files must be locally programmed according to your site requirements.
  • Page 52 PROXY until the next successful registration to the PROXY. This parameter is REQUIRED on Asterisk Business Edition with the Polycom 8002 phone but not with the Polycom 8020/8030 phones. Normally you want this to be enabled.
  • Page 53 Linux, the OS running Asterisk, has a ARP Cache flushing mechanism. feature serves to refresh the ARP Cache for the 8002 phones. 8030 phones, the ARP Cache is refreshed by the SVP server. phones do not know how to parse this parameter. The value of this parameter for 8002 phones should be just less than the minimum ARP Cache flushing time on the Linux box running Asterisk.
  • Page 54 # PROXYn_MAIL_NOTIFY is from whom we might get unsolicited mail center # notifications # This option is deprecated and no longer needed in versions beyond # 8002/e340/h340/i640 handsets v108.011, Polycom 8002 phones v130.001, and # Polycom 8020/8030 phones 131.001. # Examples: #PROXY1_MAIL_NOTIFY = asterisk@10.0.0.138...
  • Page 55 # press events. Normally you want this to be disabled for Asterisk but it # depends on your configuration and what you want to be able to do. # The default is disable #PROXY1_KEYPRESS_2833 = disable # PROXY1_KEYPRESS_INFO controls generation of SIP INFO requests to the SIP # server for keypress events.
  • Page 56 SpectraLink 8002 Wireless Telephones Configuration and Administration (SIP) LINE2_CALLID = Brady, Marsha LINE3 = 3002 LINE3_PROXY LINE3_CALLID = Drew, Nancy #LINE4 = 804 #LINE4_PROXY #LINE4_CALLID = Sip User 4 #LINE5 = 1014 #LINE5_PROXY #LINE5_CALLID = Sip User 5 # Favorite Dialed Number list. # You can define up to 8 total entries including any defined in # sip_allusers.cfg.

  • Page 57: Using The Sip Handset

    Using the SIP Handset The Handset Display Overview When active, the handset screen has six rows that display information in this format: Row # Row 1 displays signal, battery, voicemail and line number icons. Row 2 displays the line number of the line for which information is being displayed.

  • Page 58: Handset Icons

    SpectraLink 8002 Wireless Telephones Configuration and Administration (SIP) associated with the line is displayed on the handset by pressing the LINE Handset icons Indicator Function The signal-strength icon indicates the strength of the signal from the AP and can assist the user in determining if the handset is moving out-of-range of that AP. The voicemail icon is activated when a new voicemail message is received if the feature is supported by the proxy server.

  • Page 59: Handset Modes

    Download Indicates that the handset is checking for or downloading code. This icon only appears while the handset is running the over-the-air downloader. It appears to the right of the signal-strength icon in the same location as the voicemail icon. Ringing and tones The ringing type (normal or vibrate) is selected by the handset user.

  • Page 60: Messaging Mode

    SpectraLink 8002 Wireless Telephones Configuration and Administration (SIP) The active modes utilize the most bandwidth and battery power. To conserve these resources, return the handset to the standby mode when a call is completed by pressing the Messaging mode If text messaging functions have been programmed, as in a nurse call system, the handset is able to receive text messages.
  • Page 61 Softkey Name Forward Definition Hold Hold Message Mute Toggle muting Redl Redial Reject Rsme Resume Save Save 3 Appears only if the PROXYn_MAIL_NOTIFY is configured. A message center contact address must be defined for the proxy used by the selected line. PN: 1725-36034-001_B.doc Displayed…...

  • Page 62: Menus

    SpectraLink 8002 Wireless Telephones Configuration and Administration (SIP) Menus Line menu The Line menu allows you to activate a call on a selected line or to view the status of lines. View the five line appearances by pressing the number and extension number of the first four lines are displayed. Press the face.

  • Page 63: Menu Display

    destination information before sending the call to the PBX to activate the feature, you can create a Favorite with the access code only. Access the Favorites list while in a dialing state by pressing the softkey to display a menu of pre-defined numbers or names that can be dialed (as programmed in the SIP TFTP configuration file.) When an item is selected from the list, the dial number is displayed.

  • Page 64: Handset Operation

    SpectraLink 8002 Wireless Telephones Configuration and Administration (SIP) Handset Operation Alphanumeric dialing During dialing the carat ( character. Up to 80 characters may be entered with automatic scrolling. While in alphanumeric mode, alphabetic characters can be entered by repeatedly pressing the 1 through 9 keys. Punctuation characters are available by repeatedly pressing the asterisk ( ) or pound ( key is pressed.
  • Page 65 If you want to… Then… 1 Press the START key and wait for a dial tone. Place a call 2 Dial the numbers and press START. Listen for the ring to indicate the Note: Line 1 is the default line Example: Place a second call on Only outgoing calls are permitted as the second call on a given line.
  • Page 66 SpectraLink 8002 Wireless Telephones Configuration and Administration (SIP) If you want to… Then… 12 Press START. Place call from Favorites menu 13 Listen for dial tone. 14 Press Favr softkey. 15 Use the side buttons to find and select desired entry. 16 Edit entry if needed.
  • Page 67 If you want to… Then… Press the Hold softkey. Place a call on hold When a call is placed on hold, an equal character (=) replaces the asterisk (*) and the Rsme softkey replaces the Hold softkey. Press Rsme to return to the call.
  • Page 68 SpectraLink 8002 Wireless Telephones Configuration and Administration (SIP) If you want to… Then… 22 While in a call, press FCN and then select Transfer (or press the Transfer a call (blind) 23 Press the digits for the number to which you wish to transfer the call or 24 Press FCN 1 again.
  • Page 69 If you want to… Then… Listen to voicemail When any proxy has outstanding messages, the voicemail icon will display. The LINE menu will display a plus (+) indication when there is a new voicemail for that line. Indications are cleared when the handset receives notification that all new voicemail messages have been read.

  • Page 71: Testing A Handset

    Testing a Handset Verify proper registration and operation of each handset by performing the following tests on each handset in an active wireless area. 1. Power on the handset by pressing the messages will be displayed as the handset acquires the system. The handset should display the user extension.

  • Page 73: Diagnostic Tools

    Diagnostic Tools Run Site Survey tools provided to assist the WLAN administrator in evaluating the functioning of the handset and the system surrounding it. Diagnostic tools are enabled in the Admin menu. Site Survey Site survey can be used to evaluate the facility coverage before certifying that an installation is complete.
  • Page 74 SpectraLink 8002 Wireless Telephones Configuration and Administration (SIP) A n y Where: • 111111 = The last three octets of the on-air MAC address for a discovered AP. • 22 = The signal strength for the specified AP. • 33 = The channel number of the specified AP. •...
  • Page 75 e e e e e e e e e e e m m m A n y Where: • i = index of selected AP (value will be from 0 to 3 ) • bbbbbb = the last three octets of the BSSID for a discovered AP •...

  • Page 76: Solving Coverage Issues

    SpectraLink 8002 Wireless Telephones Configuration and Administration (SIP) Solving coverage issues Coverage issues are best resolved by adding and/or relocating APs. Overlap issues may be resolved by reassigning channels to the APs or by relocating the APs. See Chapter 10 Troubleshooting under Access Point Problems for more information.
  • Page 77 The screens provided by the Screen 1 M i s s e d R c v C n t M i s s e d X m t C n t R x R e t r y C o u n t T x R e t r y C o u n t •...
  • Page 78 SpectraLink 8002 Wireless Telephones Configuration and Administration (SIP) Screen 3 contains a list of the APs that are heard and the following parameters from each AP: • Indicator as to whether this is the current AP, or an index into the list of other APs heard (C indicates current).

  • Page 79: Syslog Mode

    • Association failures since power up (AssocFailure) • Re-association failures since power up (ReAssocFail) Screen 5 S e c - E r r C o u n t L s t S e c E r r S e q •...
  • Page 80 SpectraLink 8002 Wireless Telephones Configuration and Administration (SIP) The table below lists the syslog messages and which level of logging will produce them: Message type Failed Handoff Successful Handoff Security Error Call Start/End Audio stats Audio error threshold exceeded Radio stats Radio error threshold exceeded All syslog messages will include: •...
  • Page 81 Call Start Call End Audio stats Audio error threshold exceeded (Sent if payloads missed rate or payloads late rate exceeds 2%, or if the average jitter is over 2 msec) Radio stats Radio error threshold exceeded (Sent if TX drop rate exceeds 2% or TX or RX retry rate exceeds 5%) PN: 1725-36034-001_B.doc Call type (telephony, OAI, PTT)
  • Page 82 SpectraLink 8002 Wireless Telephones Configuration and Administration (SIP) Messages are formatted like the following example: Jan 1 00:01:26.72 0090.7a02.2a1b (172.16.0.46) [001a] RStat: AP 00:40:96:48:1D:0C (-56 dBm), Sent 783523, Recvd 791342, MSnt 245, MRcd 5674, BSnt 43, BRcd 10783, TX drop 43 (0.0%), TX retry 578 (1.2%), RX retry 1217 (1.6%) PN: 1725-36034-001_B.doc...

  • Page 83: Certifying The Installation

    Note any areas with excessive static or clarity problems and report it to a Polycom service engineer. The coverage test will also require you to put the handset in mode and walk the entire coverage area to verify all APs.
  • Page 84 SpectraLink 8002 Wireless Telephones Configuration and Administration (SIP) be at least one AP stronger than -60 dBm in all areas for 11mb/s operation) and has good channel allocation. (At any point, the strongest AP shown should be on a different channel than the next best choice.) 3.

  • Page 85: Software Maintenance

    (for example, downloading from a website). Upgrading handsets After software updates are obtained from Polycom, they must be transferred to the appropriate location in the LAN to update the code used by the handsets.

  • Page 86: Download Failure Or Recovery Messages

    SpectraLink 8002 Wireless Telephones Configuration and Administration (SIP) Message Description Updating Code Handset is downloading new software into memory. The number icons at the bottom of the display indicate which file number is currently being downloaded. This message also displays a progress bar. When the progress bar fills the display line the update operation is complete on that file.

  • Page 87: Troubleshooting

    The most up-to-date support information can be found in the knowledge base at http://knowledgebase.polycom.com. Access point problems Most, but not all, handset audio problems have to do with AP range, positioning, and capacity.

  • Page 88: Transmission Obstructions

    SpectraLink 8002 Wireless Telephones Configuration and Administration (SIP) Transmission obstructions Prior to system installation, the best location for APs for optimum transmission coverage should have been determined. However, small pockets of obstruction may still be present, or obstructions may be introduced into the facility after system installation.

  • Page 89: Handset Status Messages

    Turn the handset off then on again. If error persists, try registering a different handset to this telephone port. If error still persists, contact Polycom Technical Support and report the error. address. Check handset and AP security settings. Ensure AP is configured per Configuration Note.
  • Page 90 SpectraLink 8002 Wireless Telephones Configuration and Administration (SIP) Message Description Bad Network IP The value of the Network IP address entered in the WT through the menus or the configuration is missing or invalid Bad Network Mask The value of the Network network mask entered in the WT through the menus missing or invalid...
  • Page 91 IP address. It will keep trying. The server offered the handset a lease that is too short. The minimum lease time is 10 minutes but Polycom recommends at least one-hour handset will stop trying. Reconfigure the server and power cycle the handset.
  • Page 92 Record the error code so it can be reported. Turn the handset off then on again. If error persists, try registering a different handset If error still persists, contact Polycom Technical Support and report the error. Download SpectraLink Maintenance. Check operational and connected to WLAN or use Static IP configuration in the handset.
  • Page 93 Message Description No Host IP (Addr) The handset is configured for “static IP” (as opposed to “use DHCP”) and no valid host IP address (the handset’s IP address) has been entered. No IP Address Invalid handset IP address. No Net Access Cannot communicate with LAN devices through the WLAN (such as PBX).
  • Page 94 Error code 81, the handset will attempt to download the file again. other handset, then turn it on again to retry the download. If the error repeats, note it and contact Polycom Customer Support. Fatal error. Return handset to Polycom. Obtain Maintenance. Check proxy supported necessary.
  • Page 95 Message Description Updating Code… Handset software into memory. The number icons at the bottom of the display indicate currently being downloaded. This message also displays a progress bar. When the progress bar fills the display line the update operation is complete on that file.

  • Page 97: Appendix A: Regulatory Domains

    Appendix A: Regulatory Domains This table details the specifications for regulatory domain settings. Polycom recommends that you check with local authorities for the latest status of their national regulations for 2.4 GHz wireless LANs. Domain Band Identifier 2.4000 – 2.4745 MHz 2.4000 –...
  • Page 98 SpectraLink 8002 Wireless Telephones Configuration and Administration (SIP) PN: 1725-36034-001_B.doc...

  • Page 99: Index

    Index Access point Coverage ...76 Coverage test ...83 Access point, description ...15 Automatic Learn ...30 Capacity ...87 Checking code ...85 Customer Support Hotline ...6 Download messages Failure or Recover ...86 Normal ...85 Erasing memory...85 Ethernet Switch, description ...16 Hotline...6 OAI Gateway ...27 OAI On/Off...27 PN: 1725-36034-001_B.doc OAI Server IP ...27, 29...

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