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Summary of Contents for SpectraLink SpectraLink 1725-36165-001
- Page 1 SpectraLink 8020/8030 Wireless Telephone User Guide with Session Initiation Protocol (SIP) September 2010 Edition 1725-36165-001 Version G...
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Page 2: Contact Information
Polycom, Inc. has prepared this document for use by Polycom personnel and customers. The drawings and specifications contained herein are the property of Polycom and shall be neither reproduced in whole or in part without the prior written approval of Polycom, nor be implied to grant any license to make, use, or sell equipment manufactured in accordance herewith. -
Page 3: About This Guide
Please read the Safety section in this guide before you set up and use the SpectraLink 8020/8030 Wireless Telephone. Polycom Model Numbers This document covers the following registered model numbers: 802X (SpectraLink 8020 Wireless Telephone) -
Page 4: Related Documents
Available at http://www.polycom.com/support/voice/wi-fi/index.html Customer Support Please contact your facility’s Network Administrator for support. You may also access the Polycom Knowledge Base at http://www.polycom.com/usa/en/support/voice/voice.html Icons and Conventions This manual uses the following icons and conventions. Caution! Follow these instructions carefully to avoid danger. -
Page 5: Table Of Contents
Contents About this Guide... 3 Polycom Model Numbers...3 Related Documents...4 Customer Support...4 Icons and Conventions...4 Getting Started with your SpectraLink 8020/8030 Wireless Telephone ... 9 Overview ...9 Battery Packs...10 Features of your SpectraLink 8020/8030 Wireless Telephone ...12 The Handset Display ...14 System Icons ...15... - Page 6 User Guide: SpectraLink 8020/8030 Wireless Telephone with SIP Lock Keys ...27 Language ...27 User Profiles...27 Phone Settings ...30 Push-to-Talk (PTT)...31 System Info...32 Using the Basic Features of your SpectraLink 8020/8030 Wireless Telephone ... 33 Turn the Handset On...34 Turn the Handset Off ...34 Change the Language...34 Lock the Keypad ...34 Unlock the Keypad ...34...
- Page 7 Mute/Unmute a Call...40 End a Call ...40 Change the Profile...41 Open the Config Menu...41 Turn on the Backlight ...41 Using the Advanced Features of your SpectraLink 8020/8030 Wireless Telephone... 43 Place a Second Call ...43 Place a Call on a Different Line...44 Place a Call from Favorites Menu...44 Answer a Call on a Second Line ...44 Use Call Logs ...45...
- Page 8 User Guide: SpectraLink 8020/8030 Wireless Telephone with SIP End a PTT Call...55 Change the PTT Volume ...55 Answer a Telephone Call during a PTT Transmission ...55 Start a Telephone Call during a PTT Transmission ...55 Turn off PTT...56 Subscribe to additional PTT channels...56 Charger Options ...
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Page 9: Getting Started With Your Spectralink 8020/8030 Wireless Telephone
Getting Started with your SpectraLink 8020/8030 Wireless Telephone Overview The SpectraLink 8020/8030 Wireless Telephone is a mobile handset that uses a call server (sometimes referred to as the PBX) and the Local Area Network (LAN) to connect to other telephones at your workplace and on the public telephone system. -
Page 10: Battery Packs
User Guide: SpectraLink 8020/8030 Wireless Telephone with SIP Battery Packs Three battery pack models are available: Standard, Extended, and Ultra-Extended. The Standard Nickel Metal Hydride (NiMH) rechargeable handset Battery Pack gives you approximately four hours of talk time or 80 hours of stand-by time. Stand-by time is when the handset is turned on, but not in an active call. -
Page 11: Battery Pack Removal And Replacement
Maximum Battery Pack performance is achieved after a few charge/discharge cycles. • If multiple Battery Packs are supplied with your handset, Polycom recommends that each be fully charged upon receipt to prolong battery life. Battery Packs will slowly lose charge if unused. To maintain battery potential, charge unused Battery Packs occasion- ally or alternate Battery Pack use. -
Page 12: Features Of Your Spectralink 8020/8030 Wireless Telephone
User Guide: SpectraLink 8020/8030 Wireless Telephone with SIP Features of your SpectraLink 8020/8030 Wireless Telephone The handset operates much like a cell phone, and is programmed by your system administrator to support the features commonly available in an office environment. Orient yourself to your handset’s features using the illustration below and the following explanatory material. - Page 13 1. Earpiece —Delivers audio to the ear. 2. Screen —Displays information relating to the handset’s current mode. See Handset Modes below. 3. Softkeys —Four softkey buttons. A softkey label appears in the display area just above the corresponding softkey when the function assigned to that softkey is available.
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Page 14: The Handset Display
User Guide: SpectraLink 8020/8030 Wireless Telephone with SIP The Handset Display When first powered on, the handset screen will display the standby screen. This screen displays a top row of system icons showing the status of the handset, followed by two lines for the handset’s extension number and name, a line for date and time display, and a bottom row for softkey labels. -
Page 15: System Icons
System Icons Indicator Function The signal strength icon indicates the strength of the signal and can assist the user in determining if the handset is moving out-of-range. The battery icon indicates the amount of charge remaining in the Battery Pack. When only one level remains, the Battery Pack needs to be charged. The missed call icon is displayed when a call is not answered. -
Page 16: Softkeys
User Guide: SpectraLink 8020/8030 Wireless Telephone with SIP Indicator Function Audio receive-only icon (flashing). Locally muted or far end hold with no music on hold. No audio icon. No audio is flowing. Call is terminating or far end hold with audio disable. -
Page 17: Navok Functions
Softkey Name Redl Redial Reject Resm Resume Save Save Symb Symbols NavOK Functions follows: State NavOK key function Dialing Place a phone call. Answering Answer a phone call Holding Resume audio. Displaying menu Select the highlighted menu option. Displaying call status Connect audio on the currently selected call and place any previous call on hold. -
Page 18: Menus
User Guide: SpectraLink 8020/8030 Wireless Telephone with SIP Menus Line menu The Line menu allows you to activate a call on a selected line or to view the status of lines. Press the a new call on a selected line. The currently selected line is indicated by an asterisk ( have new voicemail are flagged with plus ( server IP address is displayed on the info line. - Page 19 entered using multiple key presses. Normally, a simple numeric mode is selected; selecting other symbol modes allows convenient access to the complete printable US ASCII character set. The following table shows what characters are available through repeated key presses in various symbol modes. FCN menu The FCN menu is accessible while in the active mode and provides these features:...
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Page 20: Handset Modes
User Guide: SpectraLink 8020/8030 Wireless Telephone with SIP Handset Modes Standby mode (on-hook) In standby mode, the handset is powered on and is ready to send and receive calls. The extension number is shown on the display and there is no dial tone. In this mode, the handset is conserving battery power and bandwidth. -
Page 21: Configuration Menu Mode
Getting Started with Your SpectraLink 8020/8030 Wireless Telephone Configuration menu mode When user preferences are being configured in the Config menu, the handset is on, but is not active. It cannot receive calls while in the Config menu. The handset will revert to standby mode if there is no activity in configuration menu mode. -
Page 22: Accessories
Coiled lanyard: Plastic coiled lanyard with clothing clip. • Headsets Polycom offers optional headsets (for North America only) for use in noisy environments or if you need to have your hands free while talking on the handset. To use the headset, simply plug it into the jack on the right side of the handset. -
Page 23: Customizing Your Spectralink 8030/8030 Wireless Telephone
Customizing your SpectraLink 8030/8030 Wireless Telephone When the handset is in standby mode (on but not in use), press the handset cannot make or receive calls while in the Config menu. This menu allows you to set user preferences and display handset information. - Page 24 User Guide: SpectraLink 8020/8030 Wireless Telephone with SIP Config menu 2nd level Silent Vibrate Loud Soft Custom Phone Settings Keypad Autolock Display Contrast Use Hearing Aid Use No Hearing Aid Startup Song Play/Inhibit Predial Disable/Enable 3rd level 4th level Noise Mode Normal High Severe...
- Page 25 Config menu 2nd level Push-to-talk † Default Channel Subscribed Channels PTT Audio Volume PTT Tone Volume PTT Vibrate Enable/Disable System Info Phone IP Address Alias IP Address SVP IP Address OAI IP Address Firmware Version Emergency Dial ‡ † (SpectraLink 8030 only) Push-to-talk must be enabled by the system administrator before it can be activated by the user.
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Page 26: Default Settings
User Guide: SpectraLink 8020/8030 Wireless Telephone with SIP Default settings The profile options on the Config menu may be reset to their default values by the system administrator. These are the default settings: Setting/profile Silent Language English Ring Cadence Ring Tone Tone 1 Ring Volume Vibrate Cadence... -
Page 27: Lock Keys
Toggle options Some menu items have only two options, which operate on a toggle basis. The current setting is shown below the menu heading on the info line. The other available setting is highlighted in the menu list. Press For example, when predial is disabled, the info line displays Disabled Press Predial Enabled... -
Page 28: Ring Settings
User Guide: SpectraLink 8020/8030 Wireless Telephone with SIP Ring Settings The Ring Settings option allows the user to set the ring for three separate functions. functions. different ringing patterns for custom applications. Telephone Ring The telephone ring setting allows the user to set a distinctive ring rhythm, tone, volume and sequence. -
Page 29: Warning Tones
their ring characteristics to differentiate them from other rings. Contact your system administrator to find out if these options are available. Noise Mode Provides options that describe the noise level in your environment. Changing this mode to microphone and in-ear speaker volume to account for background noise. -
Page 30: Phone Settings
User Guide: SpectraLink 8020/8030 Wireless Telephone with SIP Phone Settings Keypad Autolock The handset may be set to lock the keypad automatically when in standby mode. The automatic locking function of the keypad may be disabled (the default) or adjusted for a 5, 10 or 20-second delay before locking. -
Page 31: Push-To-Talk (Ptt)
Push-to-Talk (PTT) If the system administrator has configured the SpectraLink 8030 Wireless Telephones for PTT, they can be used like walkie-talkies. If the system administrator has disabled PTT, the PTT options will not appear in the Config menu. Default Channel Displays all enabled PTT channels. -
Page 32: System Info
User Guide: SpectraLink 8020/8030 Wireless Telephone with SIP To set the handset for PTT vibrate only, enable tone volume to zero. System Info Displays the IP address of the highlighted menu item. The IP address appears in the upper portion of the screen below the words Info Phone IP Address Displays the IP address currently assigned to the handset by the SVP... -
Page 33: Using The Basic Features Of Your Spectralink 8020/8030 Wireless Telephone
Using the Basic Features of your SpectraLink 8020/8030 Wireless Telephone Your SpectraLink 8020/8030 Wireless Telephone is designed to be used like a cell phone on a public switched telephone network (PSTN). You can place calls, transfer a call to someone else, or conduct a conference call. -
Page 34: Turn The Handset On
User Guide: SpectraLink 8020/8030 Wireless Telephone with SIP • Change the ring volume • Adjust the speaker or headset volume • Mute/unmute a call • End the call • Change the profile • Open the Config menu • Turn on the backlight Turn the Handset On Press and hold the Turn the Handset Off... -
Page 35: Place A Call
Place a Call 1. To dial a number, follow any one of these sequences: » » » » » » 2. Listen for the ring to indicate the alerting of the called party. Note: Example: Place an Emergency Call (SpectraLink 8030 Wireless Telephone only) The large button on the left side of the SpectraLink 8030 Wireless Telephone may provide you with either Emergency Dial or PTT as determined and activated by the system administrator. -
Page 36: Answer Or Reject A Call
User Guide: SpectraLink 8020/8030 Wireless Telephone with SIP When Emergency Dial has been enabled, the handset will dial an emergency number when it is pressed twice within two seconds. The number dialed may be found under the option. Caution! Emergency Dial will be inoperable if the wireless system or the call server fails for any reason. -
Page 37: Place A Call On Hold
When the call is answered, a flashing double arrow call icon tab at the top of the display, indicating that this line is in an active call with established audio connection. The softkeys for Mute Example: To reject a call: »... -
Page 38: Resume A Call On Hold From Standby
User Guide: SpectraLink 8020/8030 Wireless Telephone with SIP • the call is transferred to voicemail. 1. Press the details. (The original call’s audio remains active.) Example: 2. Press and answer the second call, or 3. Press the Resume a Call on Hold from Standby Press the softkey or Navigate among Call Tabs... -
Page 39: Clear Forwarding On A Line
3. Select the pressing key 4. Enter the forwarding number for the indicated line. 5. Press If calls are forwarded through the wireless telephone and it goes out of range, is turned off or otherwise loses contact with the call server, call forwarding cannot be accomplished. Use a deskset to forward calls or do not turn off your handset. -
Page 40: Silence The Ringing
User Guide: SpectraLink 8020/8030 Wireless Telephone with SIP 3. Verify that the displayed number is the one you want and the line number is valid. 4. Press Silence the Ringing Press the in-ear speaker ringing. External speaker ringing will resume when the next incoming call is received while the handset is in standby mode. -
Page 41: Change The Profile
Normal Mode: If the other party hangs up, the display will show along with a warning tone. If you do not hang up, the handset automatically hangs up after 5 seconds. At this time, the handset returns to idle mode and full ring volume. Headset Mode or Speakerphone Mode: If the other party hangs up and you do not press immediately hang up and return to idle mode. -
Page 43: Using The Advanced Features Of Your Spectralink 8020/8030 Wireless Telephone
Using the Advanced Features of your SpectraLink 8020/8030 Wireless Telephone This chapter provides operating instructions for the advanced features of the SpectraLink 8020/8030 Wireless Telephone. This chapter contains instructions on: • Place a second call • Multiple line appearances • Using the Favorites menu •... -
Page 44: Place A Call On A Different Line
User Guide: SpectraLink 8020/8030 Wireless Telephone with SIP Place a Call on a Different Line 1. Press the 2. Navigate to the desired line and press 3. Dial the number. 4. Press Place a Call from Favorites Menu 1. Press 2. -
Page 45: Use Call Logs
Using the Advanced Features of Your SpectraLink 8020/8030 Wireless Telephone Example: 2. Press active call on hold. Pressing the incoming call to voicemail or as otherwise programmed. Use Call Logs Call Logs might not be available in your facility. If unavailable, the Logs for information about this feature. -
Page 46: View Call Details
User Guide: SpectraLink 8020/8030 Wireless Telephone with SIP If the call back feature is disabled, the and the must exit the call log and place the call as described above. Save a number from a call log to the phonebook 1. -
Page 47: Transfer A Call (Blind)
Using the Advanced Features of Your SpectraLink 8020/8030 Wireless Telephone Enable/disable call logging Open the Logs is disabled or enabled. Press if disabled. Note that disabling the logs will not survive a power cycle if logs have been enabled at the system level. Clear missed call icon The missed call icon appears when a call is missed and automatically clears when the missed call log is opened, when the missed calls are... -
Page 48: Transfer An Active Call To A Call On Hold
User Guide: SpectraLink 8020/8030 Wireless Telephone with SIP 3. Press 4. Inform the person on the other end that you would like to transfer the call. 5. Press 6. Press the Transfer an Active Call to a Call on Hold 1. -
Page 49: Use The Phonebook And Speed Dial
Using the Advanced Features of Your SpectraLink 8020/8030 Wireless Telephone Use the Phonebook and Speed Dial Press the be opened by pressing the or during predialing. The phonebook list is sorted alphabetically. The < has been entered. Search for a phonebook entry Use Nav corresponding to the first letters of the name. -
Page 50: Delete A Phonebook Entry
User Guide: SpectraLink 8020/8030 Wireless Telephone with SIP Edit a phonebook entry 1. Select the name to edit from the phonebook list. 2. Press the existing number. Use the Clr and Del softkeys as needed. 3. Press 4. Press Press the Dial phonebook number Select the entry and press START or the Spkr softkey. -
Page 51: Assign A Speed Dial Number
Using the Advanced Features of Your SpectraLink 8020/8030 Wireless Telephone Make a speed dial call 1. From standby or while in the speed dial menu, press and hold the corresponding number key on the keypad for one second. The system speed dial key must be pressed for three seconds. 2. - Page 52 User Guide: SpectraLink 8020/8030 Wireless Telephone with SIP From the phonebook view number display: 1. Press the phonebook. 2. When the speed dial list opens, navigate to an empty slot and press phonebook. 3. Press assignment. Speed dial entries may be edited through the phonebook, as described above.
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Page 53: Using The Push-To-Talk Features Of Your Spectralink 8030 Wireless Telephone
Using the Push-to-Talk Features of your SpectraLink 8030 Wireless Telephone The PTT feature allows SpectraLink 8030 Wireless Telephones to operate in a group broadcast mode called PTT mode. The handsets behave like walkie-talkies, where a single handset can transmit to multiple listeners. -
Page 54: Make A Ptt Call
User Guide: SpectraLink 8020/8030 Wireless Telephone with SIP • End a PTT call • Change the PTT volume • Answer a telephone call during a PTT transmission • Start a telephone call during a PTT transmission • Turn off PTT •... -
Page 55: Use Ptt Vibrate
Using the Push-to-talk Features of Your SpectraLink 8030 Wireless Telephone Use PTT Vibrate To enhance the alerting of a PTT call, Config When whenever a PTT broadcast is received, whether the handset is in standby or in a call. If in a call, the chirp alert will also sound. The vibration does not replace any PTT tone volume already set. -
Page 56: Turn Off Ptt
User Guide: SpectraLink 8020/8030 Wireless Telephone with SIP Turn off PTT Change to a different profile. (The PTT by default.) Subscribe to additional PTT channels Press the Select add. Subscribed channels are marked with an asterisk ( Silent softkey to open the Config menu and select Subscribed channels and then select the channels you want to Vibrate... -
Page 57: Charger Options
Charger Options Charger Models Three charger models are available for the SpectraLink 8020/8030 Wireless Telephone. The Single Charger will charge a single handset with an installed Battery Pack. The Dual Charger will charge the handset and a spare Battery Pack. The Quad Charger can charge up to four Battery Packs at a time. -
Page 58: Charging Status Indicators
User Guide: SpectraLink 8020/8030 Wireless Telephone with SIP Charging Status Indicators The handset speaker, handset display, and the charger LED (on the Dual and Quad Chargers), indicate charging status or that a Battery Pack failure has been detected. Handset Message/ Ascending song Descending song Charging Status... -
Page 59: Single Charger
Single Charger The Single Charger is designed to allow the handset to remain operational through speakerphone or headset use while the handset’s Battery Pack is being charged. The handset may also be charged while it is in standby mode or turned off. Place the handset in the Single Charger facing forward. -
Page 60: Dual Charger
User Guide: SpectraLink 8020/8030 Wireless Telephone with SIP Dual Charger The Dual Charger is designed to charge the Battery Pack in the handset while it remains operational and also charge an additional Battery Pack in the rear charging bay. The handset has charging priority when both slots are occupied. -
Page 61: Quad Charger
Quad Charger The Quad Charger is designed to simultaneously charge four Battery Packs. It may be mounted on a horizontal or vertical surface. The Battery Pack snaps into the charging slot. The LED above the occupied bay indicates the charging status of the Battery Pack in the bay. -
Page 63: Cleaning And Drying The Handset
Take care not to exert undue pressure on charger electrical contacts while wiping. • Polycom recommends the use of a silicone cover to prolong the life of your handset, especially when it is dropped regularly or cleaned frequently with the disinfectants prescribed below. - Page 64 User Guide: SpectraLink 8020/8030 Wireless Telephone with SIP • The following products should NOT be used on the SpectraLink wireless telephones. — — — — • Should the headset connector become dirty, a scratchy or intermittent signal may be experienced. To clean the connector, dip the non-padded end of either a wooden or paper handled cotton swab in isopropyl alcohol.
- Page 65 Cleaning and Drying the Handset If the wireless telephone does not work after following the steps listed above, contact your dealer for servicing information. 1725-36165-001-G.doc...
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Page 67: Safety Information
Safety Information Chargers and Battery Packs It is normal for the Battery Pack to become warm when charging. Chargers operate in a 50° to 85° F (10° to 30° C) environment. Do not expose them to freezing temperatures or direct sunlight. Do not place anything in the charger other than the handset or single Battery Pack as appropriate, to avoid bending the contacts. -
Page 68: Potentially Explosive Atmospheres
Wireless Telephones WARNING: Changes or modifications to this equipment that are not approved by Polycom may cause this equipment to fail to comply with part 15 of the FCC rules, voiding the user’s authority to operate this equipment. -
Page 69: Electromagnetic Interference And Compatibility
Electromagnetic Interference and Compatibility Nearly every electronic device is susceptible to electromagnetic interference (EMI) if inadequately shielded, designed, or otherwise configured for electromagnetic compatibility. Facilities To avoid electromagnetic interference and/or compatibility conflicts, turn off your handset in any facility where posted notices instruct you to do so. -
Page 70: Other Medical Devices
User Guide: SpectraLink 8020/8030 Wireless Telephone with SIP Other medical devices If you use any other personal medical device, consult the manufacturer of your device to determine if it is adequately shielded from external RF energy. Your physician may be able to assist you in obtaining this information. -
Page 71: Specific Absorption Rate (Sar) Information
Specific Absorption Rate (SAR) Information Your wireless telephone is a low power radio transmitter and receiver. When it is ON, it receives and also sends out radio frequency (RF) signals. In August 1996, the Federal Communications Commissions (FCC) adopted RF exposure guidelines with safety levels for hand-held wireless phones. -
Page 72: Handset Operation Normal Position
Rates (SAR) can be found on the Cellular Telecommunications Industry Association (CTIA) web-site at http://www.ctia.org. The only authorized headsets that may be utilized with the SpectraLink 8020 or 8030 handsets are those obtainable from Polycom or its reseller partners. FCC SAR peak values (in W/kg): Frequency 2.4 GHz... -
Page 73: Index
Index Battery Packs ...10 Low battery...10 Safety ...67 Chargers Charging status ...58 Dual...60 Quad ...61 Safety ...67 Setup ...57 Single ...59 Cleaning and drying the handset ...63 Config menu...23 Default settings...26 Display screen ...14 Favorites menu...18 Features ...12 Advanced ...43 Basic ...33 Firmware version...32 Function (FCN) menu ...19...
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