System Error Messages - Endress+Hauser Proline Promag 50 Operating Instructions Manual

Troubleshooting
"
!
No. Error message / Type
S = System error
$ = Fault message (with an effect on the outputs)
! = Notice message (without an effect on the outputs)
No. # 0xx  Hardware error
001 S: CRITICAL FAILURE
$: # 001
011 S: AMP HW EEPROM
$: # 011
012 S: AMP SW EEPROM
$: # 012
031 S: SENSOR HW DAT
$: # 031
032 S: SENSOR SW DAT
$: # 032
No. # 1xx  Software error
101 S: GAIN ERROR AMP
$: # 101
111 S: CHECKSUM TOTAL
$: # 111
121 S: A / C COMPATIB.
!: # 121
80
9.2

System error messages

Serious system errors are always recognized by the device as "Fault message", and are shown as a
lightning flash ( $) on the display. Fault messages immediately affect the outputs.
Caution!
In the event of a serious fault, a flowmeter might have to be returned to the manufacturer for repair.
The necessary procedures on  ä 6 must be carried out before you return a flowmeter to
Endress+Hauser. Always enclose a duly completed "Declaration of Contamination" form. You will
find a master copy of this form at the back of this manual.
Note!
Also observe the information on  ä 61.
Cause
Serious device error
Amplifier:
Defective EEPROM
Amplifier:
Error accessing EEPROM data
1. S-DAT is not plugged into the amplifier board
correctly (or is missing).
2. S-DAT is defective.
Gain deviation compared to reference gain > 25%.
Totalizer checksum error.
Due to different software versions, I/O board and
amplifier board are only partially compatible (possibly
restricted functionality).
!
Note!
– This message is only listed in the error history.
– Nothing is shown on the display.
Remedy (spare part  ä 86)
Replace the amplifier board.
Replace the amplifier board.
The EEPROM data blocks in which an error has occurred are
displayed in the TROUBLESHOOTING function.
Press Enter to acknowledge the errors in question; default values
are automatically inserted instead of the errored parameter values.
!
Note!
The measuring device has to be restarted if an error has occurred
in a totalizer block (see error No. 111 / CHECKSUM TOTAL).
1. Check whether the S-DAT is correctly plugged into the
amplifier board.
2. Replace the S-DAT if it is defective.
Check that the new replacement DAT is compatible with the
measuring electronics.
Check the:
- Spare part set number
- Hardware revision code
3. Replace measuring electronics boards if necessary.
4. Plug the S-DAT into the amplifier board.
Replace the amplifier board.
1. Restart the measuring device.
2. Replace the amplifier board if necessary.
Module with lower software version has either to be updated by
FieldCare with the required software version or the module has to
be replaced.
Promag 50
Endress+Hauser