To Transfer A Call To An External Number; To Make An External Consultation Call; Deflecting Calls; To Deflect A Call Ringing At Your Extension - BT Versatility V16 Owner's Manual

BT Versatility
Owners Manual
Getting started – basic call features

To transfer a call to an external number

• While on the call, press the Scroll Down Key
• Select 'External transfer'.
• Select a free Line and dial the number.
• When the call is answered, press 'Transfer'.
Note: Transferring an external call to an external number ties up two exchange lines. Such calls are called
trunk-to-trunk calls.

To make an external consultation call

While on an external call you can contact another external number to make an enquiry,
as follows:
• Press the Scroll Down Key
• Select the 'External Consultation' option on the Display.
• Select a Free Line and dial the number.
• When the call is answered, you can go back and forth between both calls. Select the
'Return and hold' option on the Display each time you want to swap to the other call.

Deflecting calls

This allows you to divert a call that is ringing at your Featurephone.

To deflect a call ringing at your Extension

• When a call is ringing at your Featurephone, select 'Deflect the call' on the Display.
• Select a free Extension from the Extension List presented on the Display. The call is
presented to the selected Extension and stops ringing at your Featurephone. If you
attempt to deflect a call to an unavailable Extension it will continue ringing.

To forward a call ringing at your Extension to Voicemail

• When a call is ringing at your Featurephone select 'Deflect to Voicemail' on the
Display. The call is deflected to your personal voice box.
• The call is deflected to the Group Voice Box if the call is a group call. If the Voicemail
is busy the call continues to ring at your Featurephone.
Note: For information on setting up and using a Voice Mailbox refer to page 59.
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until 'External transfer' is displayed.
until 'External Consultation' is displayed.