BT Versatility V16 Owner's Manual
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BT Versatility V16 Owner's Manual

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Summary of Contents for BT Versatility V16

  • Page 1 BT Versatility Owners Manual...

  • Page 2: Table Of Contents

    BT Versatility Owners Manual Contents Introduction to your BT Versatility System 7 System description 7 System options 8 Using this handbook 9 Introducing the Featurephones 10 To adjust how your Featurephone is mounted: 11 Using the Featurephone ‘Display’: 12 How to enter text when programming names or messages: 13...
  • Page 3 BT Versatility Owners Manual Contents Using a standard telephone 23 Feature access codes list 23 Making and answering calls 24 To make an external call: 24 To make an internal call: 24 To answer a call: 24 Holding and transferring calls 24...
  • Page 4 BT Versatility Owners Manual Contents Paging 33 To programme an extension for use with a Public Address amplifier: 34 To make an announcement over a Public Address system: 34 To respond to a page over the PA system: 34 To make an announcement over the speakers of all Featurephones: 34...
  • Page 5 To set your Extension to give you a Reminder Call at a given time: 46 To review and cancel a Reminder Call: 46 Extension Reset 47 To reset your Featurephone: 47 Incoming call handling on the BT Versatility 48 General 48 Incoming Calls to Individual Extensions 48 Incoming Calls to a Ring Group 48...
  • Page 6 BT Versatility Owners Manual Contents Voicemail 59 Voicemail common parameters 59 Voicemail Capacity 60 To turn on your Voice Mailbox: 60 To access your Voice Mailbox: 61 To retrieve messages left in your Voice Mailbox: 61 Forward a message from a system phone Extension 61...
  • Page 7 BT Versatility Owners Manual Contents To Change ringing from 25 to 50 Hz 76 Inverting ringing cadences 76 Flexible numbering 77 To configure Analogue Lines: 79 To programme Loop Calling on Analogue system Lines: 79 Programming Guarded Clear: 79 Programming CDS Detection: 80...

  • Page 8: Introduction To Your Bt Versatility System

    • The BT Versatility has remote access and maintenance capability. The BT Versatility’s modular design allows it to grow as you grow. No matter what size system you start with, you can expand up to the maximum capacity. The base system includes either two or four lines and allows up to eight extensions to be connected.

  • Page 9: System Options

    BT Versatility Help Desk 0870 240 8377. BT Service 0800 800 154. For information on obtaining additional Featurephones or system options, please call BT Sales on 0800 800 152. These numbers are pre-programmed and can be accessed under the Directory key on the Featurephones.

  • Page 10: Using This Handbook

    To control which numbers system users may dial, refer to ‘Class of Service’ on page 54. Your BT Versatility may be equipped with a Voice Module, in which case a number of powerful Voice Services are available. These services include: Courtesy Service, Voice Mailboxes, System Voicemail box and an Auto-attendant Service.

  • Page 11: Introducing The Featurephones

    BT Versatility Owners Manual Introduction to your BT Versatility system Introducing the Featurephones There are two Featurephones the V16 and V8. Both of the Featurephones are highly featured display telephones for use with your BT Versatility system. Both feature a 4-line Display that contains prompts and menus with selectable options.

  • Page 12: To Adjust How Your Featurephone Is Mounted

    BT Versatility Owners Manual Introduction to your BT Versatility system V16 with Expansion Console 32 Programmable keys V8 Featurephone To adjust how your Featurephone is mounted • The desk plinth allows you to mount the Featurephone at two angles. • The Featurephone may also be wall-mounted. When wall-mounted, the handset...

  • Page 13: Using The Featurephone 'Display

    BT Versatility Owners Manual Introduction to your BT Versatility system Using the Featurephone ‘Display’ The Featurephone’s Display presents various prompts and information, and provides selectable options to the Extension user. Prompts and information • Prompts tell you what action to take, or warn of an incorrect action. For example, an attempt to access the system programming menus from the wrong Extension will result in the prompt ‘Programming refused’.

  • Page 14: How To Enter Text When Programming Names Or Messages

    BT Versatility Owners Manual Introduction to your BT Versatility system Using the ‘Display’ Keys to select menu options The six Display Keys, located on each side of the Display, are pressed to select the menu option shown alongside on the Display. This will either activate a feature, cause another menu to be displayed, or select items from a list.

  • Page 15: Using The Programmable Keys/Line Keys

    BT Versatility Owners Manual Introduction to your BT Versatility system Using the Programmable Keys/Line Keys There are eight Programmable Keys on the V8 Featurephone, 16 on the V16 Featurephone and 32 on the Expansion Console. The keys on the Featurephones are pre- programmed as Line Keys.

  • Page 16: Using The Function Keys

    : This key allows you to programme and dial numbers in the System and Directory Personal Speed Dial lists, and also allows convenient dialling of the BT Service, Sales and Help Desk telephone numbers. (See page 25 for Speed Dial lists).

  • Page 17: Getting Started - Basic Call Features

    BT Versatility Owners Manual Getting started – basic call features Making and answering calls To make an external call • Lift the handset and select a free Line in one of the following ways: • Press the Line Key 1 for Line 1, Line Key 2 for Line 2, and so on. (This is applicable only if the Programmable Keys are programmed as Line Keys, which is the default programming).

  • Page 18: To Make A Speed Dial Call

    BT Versatility Owners Manual Getting started – basic call features To make a Speed Dial call You have access to a Personal Speed Dial list of up to 30 numbers, and a System Speed Dial List of up to five hundred numbers. Refer to page 25 for how to add numbers to your Personal Speed Dial list and page 29 to add numbers to the System Speed Dial list.

  • Page 19: To Transfer A Call To An External Number

    BT Versatility Owners Manual Getting started – basic call features To transfer a call to an external number • While on the call, press the Scroll Down Key until ‘External transfer’ is displayed. • Select ‘External transfer’. • Select a free Line and dial the number.

  • Page 20: Diverting Calls

    If you have ISDN lines on the switch and subscribe to the Network service ‘Call Deflection’ the divert will take effect on the BT Network. This has the advantage of no line being busy on the switch when the Divert is activated.

  • Page 21: To Divert Calls When Your Extension Is Busy

    Note: If you have ISDN lines on the switch and subscribe to 'Call Deflection' (a Network Service) the divert will take effect on the BT Network. No line is busy on the switch when the Divert is activated. To cancel a Divert on Busy diversion •...

  • Page 22: To Cancel A Divert On No Answer Diversion

    Note: If you have ISDN lines on the switch and subscribe to ‘Call Deflection’ (a Network Service) the divert will take effect on the BT Network. This has the advantage of no line being busy on the switch when the Divert is activated.

  • Page 23: Holding Conference Calls

    BT Versatility Owners Manual Getting started – basic call features Holding conference calls This feature allows you to hold a three-way conversation between three Extensions, or between two extensions and an Exchange Line, or between two exchange Lines and an extension.

  • Page 24: Using A Standard Telephone

    Using a standard telephone Feature access codes list You may access the wide range of BT Versatility features with a standard telephone. To use a feature, dial the appropriate code from the list below. (In the table, R means the Recall Key).

  • Page 25: Making And Answering Calls

    BT Versatility Owners Manual Using a standard telephone Making and answering calls To make an external call • Lift the handset, or use a Hands-free Key, if available on your telephone. • Obtain a free Line in one of the following ways: •...

  • Page 26: Programming And Dialling Speed Dial Numbers

    BT Versatility Owners Manual Using a standard telephone Programming and dialling speed dial numbers If you have a standard telephone, you can programme up to thirty Personal Speed Dial numbers. To programme a Personal Speed Dial number • Lift the handset, or press the Hands-free Key, if available.

  • Page 27: Additional Call Features

    BT Versatility Owners Manual Additional call features Redial Use the Redial feature to redial the external number you most recently dialled. A Line is selected automatically. To redial the last external number dialled • From the Idle Menu, select ‘Redial last number’.

  • Page 28: To Have A Busy Extension Call You Back When It Becomes Free

    BT Versatility Owners Manual Additional call features To have a busy Extension call you back when it becomes free • When you have called a busy Extension, select ‘Ring Back’ on the Display. When the Extension becomes free, your Extension will ring and your Display will show ‘Ring Back from Extension’.

  • Page 29: Call Park

    On a standard telephone, the code is R712 to park a call, and 712 to retrieve it. Operator Services You can choose to use an operator with the BT Versatility hybrid system. For example, the operator can transfer internal and external callers to internal Extensions.

  • Page 30: To Add Or Delete A System Speed Dial Number

    BT Versatility Owners Manual Additional call features To add or delete a System Speed Dial number • Select the Directory Key • Select ‘System Entries. • You are prompted for a password. Enter the system-programming password 1111 in default. • Select the location and enter the number.

  • Page 31: To Cancel A 'Display' Message

    Refer to page 102 for information on how to restrict your number being displayed for calls made over ISDN lines. As well as displaying the numbers of callers, your BT Versatility allows you to associate names with caller numbers, and display the names in place of the numbers.

  • Page 32: How A Caller Number Is Displayed At Your Extension

    BT Versatility Owners Manual Additional call features How a caller number is displayed at your Extension • The caller’s number will appear on the Display of all Featurephones programmed to ring for incoming calls. • If a name is associated with the number in either the system speed dial store or the CDS store the name will be displayed.

  • Page 33: Storing And Redialling Caller Numbers (Cli Store)

    BT Versatility Owners Manual Additional call features • From the Programming Extension, press the Programme Key • Press the Scroll Down Key until ‘System Programming’ is displayed. • Select ‘System Programming’. • Enter the System Programming Password and select ‘Lines’.

  • Page 34: To Programme The Cli Store To Store All Calls Or Unanswered Calls Only

    Press the Hands-free Key to finish programming. Paging You can connect a Public Address amplifier to any Extension on your BT Versatility. Users can then make announcements over the PA. A PA Answer feature allows a user to respond directly to the paging Extension without having to know the Extension number.

  • Page 35: To Programme An Extension For Use With A Public Address Amplifier

    Press the Hands-free Key to finish programming. To make an announcement over a Public Address system If there is a Public Address (PA) system connected to your BT Versatility any Extension can make an announcement over the PA system. • From the Idle Menu, press the Scroll Down Key until ‘Paging’...

  • Page 36: To Make An Announcement Over The Speakers Of All Featurephones And The Pa

    BT Versatility Owners Manual Additional call features To make an announcement over the speakers of all Featurephones and the PA The ‘Page All’ feature allows any Extension to make an announcement over the speakers of all Featurephones and the PA amplifier. Only Featurephones that are page-protected will not be paged.

  • Page 37: Manager/Secretary

    BT Versatility Owners Manual Additional call features Manager/Secretary The Manager/Secretary feature is a set of programming options used to maximise the efficiency with which two people work together. It is typically used for a manager/secretary partnership. To activate the Manager/Secretary feature it is necessary to first combine the Manager and Secretary Extensions.

  • Page 38: To Dedicate An Exchange Line To A Manager's Extension

    BT Versatility Owners Manual Additional call features To dedicate an exchange Line to a Manager’s Extension • From the Programming Extension, press the Programme Key • Select ‘System programming’. • Enter the System Programming Password and select ‘Lines’. • Select ‘Outgoing restriction’.

  • Page 39: Least Cost Routing

    BT Versatility Owners Manual Additional call features • Select ‘Key programming’. • Select the key you want to programme. • Press the Scroll Down Key until ‘Divert all calls’ is displayed. • Select ‘Divert all calls’. • Select ‘Enter data’ and enter the Secretary’s Extension number •...

  • Page 40: To Route A Call Using The Least Cost Routing Feature

    Sending a Forward Recall while on a call A Forward Recall signal may be required if you are using certain network services on standard Analogue exchange Lines, or if your BT Versatility is connected to another telephone system (PABX) via one of the Line interfaces.

  • Page 41: Entering Account Codes - Optional Mode

    BT Versatility Owners Manual Additional call features • The option ‘Forced extensions’ is presented. This is selected if you wish to have some extensions programmed so that they must enter an account code before dialling a number. Select the extensions for the forced operation.

  • Page 42: Pabx Mode

    Additional call features PABX Mode The BT Versatility can be set, through system programming, to operate in either PABX or Key System Mode of Operation. The switch works in Key System Mode by default. When PABX Mode of Operation is selected a number of changes are made to the operation of the system.

  • Page 43: Extension Set-Up Options

    BT Versatility Owners Manual Extension set-up options Customising your Featurephone This Programme Key accesses the options available to customise your Featurephone settings. To turn on Automatic answer mode You may programme your Featurephone to work in ‘Auto-answer mode’. In this mode the Hands-free Key light flashes red, and when you receive an internal call you hear a burst of tone and the call is connected automatically.

  • Page 44: To Set A Ringing Tone On Your Featurephone

    BT Versatility Owners Manual Extension set-up options • Select the required option – ‘Headset on’ or ‘Headset off’. Once selected, the Display will show ‘Headset On’ or ‘Headset Off’ and then revert to the Idle Menu. Press the Hands-free Key to finish programming.

  • Page 45: Background Music

    BT Versatility Owners Manual Extension set-up options Background music This feature allows an extension to have music played over the speaker of a Featurephone while the extension is idle. This background music is supplied only if there is an external music source connected to the system. This background music is disconnected as soon as the user goes off hook or a call is presented to the extension.

  • Page 46: To Unlock Your Extension

    BT Versatility Owners Manual Extension set-up options To unlock your Extension • Select ‘Unlock the extension’. This Display option only appears when the Extension is locked. • Dial your 3-digit Lock Password. (The default Lock Password is 123). Press the Hands-free Key to finish programming.

  • Page 47: Call Waiting Tone Protection

    BT Versatility Owners Manual Extension set-up options Call Waiting tone protection As described on page 27, Extensions may present a busy Extension with a Call Waiting tone, provided the busy Extension is not protected against receiving Call Waiting tones. By default, all Extensions are protected against receiving Call Waiting tones. However, you may programme Extensions to receive Call Waiting tones.

  • Page 48: Extension Reset

    BT Versatility Owners Manual Extension set-up options Extension Reset You can reset your Extension to cancel all the following features if they have been set: • Do Not Disturb • Call Divert • Call Back • Display Messaging • Reminder Call To reset your Featurephone •...

  • Page 49: Incoming Call Handling On The Bt Versatility

    Incoming Call Handling on the BT Versatility General Calls can be presented to the BT Versatility on Analogue lines and Basic Rate ISDN lines. Calls can be programmed to ring Individual Extensions, a Ring Group, a Hunt Group, Auto-Attendant, Courtesy Service or a Voicemail Box/System Voicemail box.

  • Page 50: Group Programming

    BT Versatility Owners Manual Incoming Call Handling on the BT Versatility If all the Extensions in a Group activate ‘Do Not Disturb’ the call is presented to Extension 20. Extension 20 cannot activate Do Not Disturb. If the group is Busy and no extensions are logged in, the call is queued to the group and Call Waiting is presented to all the Busy Extensions in the Group with ‘Tone Protection’...

  • Page 51: Fax Line/Extension

    Incoming Call Handling on the BT Versatility Fax Line/Extension If your BT Versatility is equipped with standard Analogue lines, and you wish to use a fax machine, it is recommended that one of the Analogue lines is allocated as a fax line with the number publicised accordingly.

  • Page 52: Outgoing Groups

    BT Versatility Owners Manual Incoming Call Handling on the BT Versatility Outgoing Groups To programme Lines into groups for access using the codes 9, 760 – 769 ‘Exchange Lines’ can be grouped together in up to eleven Outgoing Groups. Each Outgoing Group is associated with a code.

  • Page 53: To Have Night Service Remain On Over Weekends

    BT Versatility Owners Manual Incoming Call Handling on the BT Versatility To have Night Service remain on over weekends The Weekend Service feature ensures that if ‘Night Service’ is invoked on a Friday evening, the switch remains in ‘Night Service’ until Monday morning.

  • Page 54: Hold Options

    BT Versatility Owners Manual Incoming Call Handling on the BT Versatility Hold options When an external call is placed on hold, you can choose between supplying music, a tone, or silence to the caller. The music source can be internal, in which case it is integrated into the system and cannot be changed, or external, in which case an external source must be connected to your system.

  • Page 55: Assigning Extension Names

    BT Versatility Owners Manual Incoming Call Handling on the BT Versatility Assigning Extension names You may assign names to extensions. When an extension receives an internal call, its Display will show the calling extension name in the place of the calling extension number.

  • Page 56: To Set Up Class Of Service Access Tables

    BT Versatility Owners Manual Incoming Call Handling on the BT Versatility To set up Class of Service access tables • From the Programming Extension, press the Programme Key • Press the Scroll Down Key until ‘System programming’ is displayed. • Select ‘System programming’.

  • Page 57: To Allow Extensions Use System Speed Dials Overriding Call Restrictions

    BT Versatility Owners Manual Incoming Call Handling on the BT Versatility To allow Extensions use System Speed Dials overriding call restrictions You may wish to allow extensions to dial numbers entered in the System Speed Dial list which they are restricted from dialling directly. For example, these could be numbers that extensions in Classes 2, 3 or 4 cannot dial directly.

  • Page 58: Power Failure Options

    Your BT Versatility can be equipped with an optional Battery Backup Unit (BBU). When equipped, full operation of the BT Versatility is provided for at least one hour in the event of a power failure. If your system is equipped with ISDN access, it is recommended that this BBU be installed as calls can be received and made on the ISDN lines if power fails.

  • Page 59: Using Voicemail And Other Voice Services

    Owners Manual Using voicemail and other voice services A Courtesy Service greeting is available as standard on your BT Versatility. If your system is equipped with a Voice Module, a number of other voice services are available. These services are: Voice Mailboxes, System Voicemail box, Auto-attendant and customisation the Courtesy Service greeting.

  • Page 60: To Change The Ringing Time Before Calls Receive The Courtesy Greeting

    BT Versatility Owners Manual Using voicemail and other voice services To change the ringing time before calls receive the Courtesy greeting You can change the time that a call will ring before being automatically answered by the Courtesy Service, as follows: •...

  • Page 61: Voicemail Capacity

    BT Versatility Owners Manual Using voicemail and other voice services The maximum message and Greeting length is programmable between 60-180 seconds. The time allocated at Power Up is 60 seconds. Unretrieved messages are deleted in 15 days and retrieved messages are deleted in 3 days.

  • Page 62: To Access Your Voice Mailbox

    BT Versatility Owners Manual Using voicemail and other voice services To access your Voice Mailbox • Press the Message Key • Select ‘Voice messaging’. • Enter your Extension number, (which is your Voice Mailbox number). • Enter your Voicemail Password, (1111 by default), followed by #.

  • Page 63: To Record Your Own Voice Mailbox Greeting

    BT Versatility Owners Manual Using voicemail and other voice services To record your own Voice Mailbox greeting Each extension, which has been allocated a Voice Mailbox, can record its own greeting. This will be relayed to callers who are answered by the Voice Mailbox.

  • Page 64: To Monitor/Pick-Up Callers As They Speak To Your Voice Mailbox

    BT Versatility Owners Manual Using voicemail and other voice services Then dial the following numbers to access your messages While listening to the Greeting • Dial 1 Playback commences at the first message • Dial 91 Change the outgoing greeting •...

  • Page 65: To Change Your Voicemail Password

    BT Versatility Owners Manual Using voicemail and other voice services To change your Voicemail Password By default, each Extension is allocated the same Voicemail Password, (1111). You can enter your own password, which can be up to eight digits long, as follows: •...

  • Page 66: System Voicemail Box

    BT Versatility Owners Manual Using voicemail and other voice services To access the Voice Mailbox, dial the code 711, followed by your extension number, Voicemail Password and #. Then dial the following numbers to access your messages: While listening to the Greeting •...

  • Page 67: To Turn The System Voicemail Box On And Off

    BT Versatility Owners Manual Using voicemail and other voice services To turn the System Voicemail box on and off • At Extension 20, press the Scroll Down Key until ‘System VM box’ is displayed. • Select ‘System VM box’ to turn the System Voicemail box on. Deselect ‘System VM box’...

  • Page 68: To Set The Time A Call Will Ring Before The System Voicemail Box Answers

    BT Versatility Owners Manual Using voicemail and other voice services To set the time a call will ring before the System Voicemail box answers • From the Programming Extension, press the Programme Key • Press the Scroll Down Key until ‘System programming’ is displayed.

  • Page 69: To Have An Auto-Attendant Answer Calls And Allow Extension Access

    BT Versatility Owners Manual Using voicemail and other voice services The caller then dials the extension number required. (The caller’s telephone must be in tone dialling mode). The system will wait ten seconds for the caller to dial the first digit and a further four seconds for the second digit.

  • Page 70: Programming Additional System Options

    Programming additional system options Using a Door Intercom You can equip your BT Versatility with a Door Intercom. The Door Intercom has a button which, when pressed, rings at programmed extensions, and has a microphone/speaker for communication. With a Door Intercom fitted in your reception area, anyone visiting your premises can call when they arrive and you can speak to them before you let them in.

  • Page 71: To Open A Door Using The Doorstrike

    BT Versatility Owners Manual Programming additional system options To open a door using the Doorstrike • When your extension is ringing with a Door Intercom call, and you have a Doorstrike mechanism installed, the option ‘Open the door’ will be displayed.

  • Page 72: Call Logging

    BT Versatility Owners Manual Call Logging Your BT Versatility system can be connected to a printer or PC, which will maintain a record of incoming and outgoing calls made on the system. Details are printed as the calls are completed.

  • Page 73: To Prevent Calls From Individual Extensions Being Logged

    BT Versatility Owners Manual Call Logging To prevent calls from individual Extensions being logged If Call Logging is enabled, then by default all calls from all extensions will be logged. However individual extensions can be programmed to prevent their calls being logged.

  • Page 74: Operation With A Parent Pabx

    Call Logging Operation with a parent PABX You can connect the BT Versatility to a parent PABX via its Line interfaces. You can programme any of the eleven Outgoing Groups to work with a parent PABX. When programming the Outgoing Groups as PABX groups, PABX access digits and the number of digits in a PABX extension number are entered.

  • Page 75: Miscellaneous System Configuration Options

    BT Versatility Owners Manual Call Logging Miscellaneous system configuration options To change the Programming Extension System programming can only be carried out at one Featurephone, that is, the Featurephone connected to the Programming Extension. By default, Extension 20 is the Programming Extension.

  • Page 76: To Configure Disconnected Extensions

    BT Versatility Owners Manual Call Logging To configure disconnected Extensions The system assumes that all available extension interfaces have devices connected to them. If an extension interface does not have a device connected, ensure correct system operation by disconnecting the extension interface in system programming, as follows •...

  • Page 77: To Prohibit Trunk-To-Trunk Calls On An Extension

    BT Versatility Owners Manual Call Logging To prohibit trunk-to-trunk calls on an extension You may prohibit individual extensions from activating External Divert, External Transfer and External Conference. (These features set up so-called trunk-to-trunk calls). • From the Programming Extension, press the Programme Key •...

  • Page 78: Flexible Numbering

    BT Versatility Owners Manual Call Logging • From the Programming Extension, press the Programme Key • Select ‘System programming’. • Enter the System Programming Password and select ‘Extensions’. • Press the Scroll Down Key until ‘Inverted Ringing’ is displayed. • Select ‘Inverted Ringing’.

  • Page 79: General Rules

    BT Versatility Owners Manual Call Logging General rules: 1. If you select Confirm without making an entry the top line of the display changes to _ _ _ _ _ to allow the entry to be made. 2. If you make an invalid entry Invalid shows on the top line of the display.

  • Page 80: To Configure Analogue Lines

    Press the Hands-free Key to finish programming. Programming Guarded Clear On standard Analogue lines on the BT Versatility the Guarded Clear option is programmed. The system can then detect when callers go on hook and automatically clear down lines. This supervision on lines enables the trunk to trunk services to be available on the lines.

  • Page 81: Programming Cds Detection

    • Select ‘Guarded clear’ The lines with guarded clear programmed are indicated with a _. Programming CDS Detection On standard Analogue lines on the BT Versatility the ‘CDS Detection’ option is programmed. The system can then detect when CDS information is being sent from the network and display the number.

  • Page 82: To Set System Timers

    BT Versatility Owners Manual Call Logging • From the Programming Extension, press the Programme Key • Press the Scroll Down Key until ‘System programming’ is displayed. • Select ‘System programming’. • Enter the System Programming Password and select ‘Lines’. • Press the Scroll Down Key until ‘PSTN programming’...

  • Page 83: To Reset Your System

    BT Versatility Owners Manual Call Logging Courtesy delay This is the time that elapses before an unanswered incoming call is presented the courtesy message. Open the door This is the time that the Doorstrike relay will remain open following activation.

  • Page 84: Setting Up And Using Isdn

    BT Versatility Owners Manual Setting up and using ISDN If your BT Versatility is equipped with ISDN access, there are a number of additional features available. Multiple Subscriber Numbering (MSN)/Direct Dialling In (DDI) Your ISDN Network Provider can allocate more than one number to each of your ISDN Accesses.

  • Page 85: To Programme Ddi Numbers With Names And Have Them Ring Extensions

    BT Versatility Owners Manual Setting up and using ISDN To programme DDI numbers with names and have them ring Extensions If your switch is equipped with P-P Accesses then you programme DDI numbers. • From the Programming Extension, press the Programme Key •...

  • Page 86: Calling Line Identity (Cli) Services

    The Calling Line Identity Presentation (CLIP) service provides that, when you receive an incoming call on your ISDN lines, the caller’s number is presented to the BT Versatility. This number, (or name, if a name has been associated with the number), is displayed on all Featurephones programmed to ring.

  • Page 87: To Prevent Numbers Being Sent When Answering A Call On All Extensions

    BT Versatility Owners Manual Setting up and using ISDN To prevent numbers being sent when answering a call on all Extensions • From the Programming Extension, press the Programme Key • Press the Scroll Down Key until ‘System Programming’ is displayed.

  • Page 88: To Allow An Extension See Who An Incoming Call Is For

    Security Warning: It is possible that an extension may misuse the Network Deflect facility. Using ISDN to the desktop The BT Versatility can be equipped with an interface to an internal ISDN bus, which allows ISDN devices to use your system ISDN lines. When the BT Versatility is equipped with 32 extensions, four internal ISDN buses can be provided.

  • Page 89: Configuring Isdn On Your System

    Note: Changing this setting will cause the system to reset (warm reset). This will cause all calls to be disconnected. Note: Your BT technician will ensure your ISDN Accesses are correctly configured as P-P or P-MP. If the setting does not match the ISDN network setting you will be unable to receive and make calls.

  • Page 90: Accept On Busy

    BT Versatility Owners Manual Setting up and using ISDN Accept on Busy The switch can be configured to accept calls offered from the network for busy extensions or to reject those calls. The default is that calls are accepted and Call waiting is offered to the extension.

  • Page 91: Programming Reference

    BT Versatility Owners Manual Programming Reference Individual Extension programming options All extensions have access to a set of options that can be programmed to suit the individual user’s requirements. You access these programming options via the Programme Key on the Featurephone.
  • Page 92 BT Versatility Owners Manual Programming Reference Feature Default Notes Auto Answer Auto Answer off See page 42 • Set Auto Answer • Cancel Auto answer Key programming Keys select lines (if lines connected) See page 42 Headset mode Headset mode off See page 42 •...

  • Page 93: Accessing System Programming Options

    BT Versatility Owners Manual Programming Reference Accessing system programming options System programming options can also be programmed via a standard system Featurephone. However, the Featurephone must be connected to the extension that is programmed to be the Programming Extension. By default, the Programming Extension is Extension 20.

  • Page 94: System Settings Options

    – Call logging – PA amplifier – Timers – CLI store Select option Select option – Class codes – BT Numbers – Reset options – VM Capacity – Set V.24 Baud Rate – Account Codes Select option – PABX Mode...
  • Page 95 BT Versatility Owners Manual Programming Reference The following table lists the available ‘System’ options, with their defaults, if applicable. Feature Default Notes Time and date XX:XX xx-xx-xx See page 52 Change password 1111 See page 74 Programming position Extension 20...
  • Page 96 BT Versatility Owners Manual Programming Reference Feature Default Notes PA amplifier PA not equipped See page 34 • PA equipped • PA not equipped CLI store Stores unanswered calls See page 32 • Store all calls • Store unanswered calls...

  • Page 97: Extensions Settings Options

    BT Versatility Owners Manual Programming Reference Extensions settings options If ‘Extensions’ is selected the following screens appear: Select option Select option – Name programming – Page protection – Restriction classes – Open door restriction – Tone protect – 3.1khz extensions...
  • Page 98 BT Versatility Owners Manual Programming Reference The following table lists the available ‘Extensions’ options, with their defaults, if applicable. Feature Default Notes Name programming None programmed See page 54 Restriction classes All Extensions in Class 1 See page 55 • Day class of service •...

  • Page 99: Lines Settings Options

    BT Versatility Owners Manual Programming Reference Lines settings options If ‘Lines’ is selected the following screens appear: Select option Select option – Equipped Lines – Outgoing Restriction – Group programming – Incoming calls only – Incoming ringing – Outgoing Groups...
  • Page 100 BT Versatility Owners Manual Programming Reference The following table lists the available ‘Lines’ options, with their defaults, if applicable. Feature Default Notes Equipped Lines All Lines equipped See Page 90 Group Programming All 20 groups with first 8 extensions See Page 49...
  • Page 101 Nothing in this publication forms any part of any contract. © British Telecommunications plc 2002 Registered office: 81 Newgate Street, London EC1A 7AJ Registered in England No: 1800000 Produced by BT Business Information Systems Marketing Designed by H&P Graphics Limited (9968) PHME 42397/10/02 Connections that get results.

This manual is also suitable for:

Versatility v8

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