Overview; Error Messages List; Error And Status Messages Appear On Smart Organizing Monitor - Ricoh SP 311DN Service Manual

2. ERROR MESSAGES

2.1.1 OVERVIEW

Error messages will be displayed on the LCD panel / Smart Organizing Monitor if the machine has
a problem. These can be viewed by a customer.

2.1.2 ERROR MESSAGES LIST

Error and Status Messages Appear on Smart Organizing Monitor

Message
No Response from I/O
Device
Check the cable, power
cord, and main switch.
Tray Not Detected or
No Paper
The indicated paper
source tray is not set
properly, or no paper
loaded.
Check the indicated
tray.
Tray 1 Jam Bypass
Tray Jam Duplex Jam
Inner Jam Outer Jam
Total Jam
Paper Size Mismatch
Paper of the selected
paper size is not loaded
in the indicated paper
source tray.
Check the indicated
tray.
SM Appendix
Causes

The power cable of the
machine is not plugged
in.

The power of the
machine is not turned
ON.

The USB cable is not
connected.
Tray 1 has run out of paper.
The bypass tray has run
out of paper.
A paper jam has occurred
in the machine.
The paper size specified on
the machine and the size
specified in the printer
driver do not match.
2-1
Solutions

Check the printer power
cord.

Check the printer power
switch is on.

Check the USB cable is
properly connected.

Load paper into Tray 1. See
the user's guide "Loading
Paper".

Load paper into the bypass
tray. See the user's guide
"Loading Paper".
Remove the jammed paper.
See the user's guide "Paper
Feed Problems".
For details about specifying the
paper size setting on the
machine, see the user's guide
"Loading Paper". For details
about changing the paper size
setting in the printer driver, see
the printer driver Help.
M154/M155/M174/M175/A0A7/M287/M0BB