Ugw Snapshot; Content Delivery System - Canon imageRUNNER ADVANCE 6575i Service Manual

Canon
• Anticipate part requirements by monitoring the imageRUNNER
ADVANCE device meter readings. Monitoring the page counter and
service part counter data, the service technician can anticipate when a
part requires replacement and have the part available during the next
scheduled service visit.
• Investigate machine issues before visiting the customer site by
monitoring service alerts. The notification settings can be adjusted by
your dealership within the Web Portal or the integration application.
• This enables the service technician to visit the customer with
• Resolve simple issues over the phone, which reduces the need
• Schedule firmware downloads to one or more imageRUNNER
ADVANCE devices via the CDS (Content Delivery System), which
reduces the need for an on-site firmware upgrade.

2. UGW SnapShot

The UGW SnapShot tool consolidates commonly used data from the
UGW into a format accessible from an Internet capable device (mobile
phone, tablet, or a personal computer).
Service technicians can utilize this tool to check device status prior to a
service call.
Refer to the
Support Tab and then the SnapShot sub tab for more information about
UGW SnapShot and to access to the tool.

3. Content Delivery System

The CDS is Canon's next generation system for the delivery and
installation of firmware and MEAP (Multifunction Embedded Application
Platform) applications to imageRUNNER ADVANCE 6500 devices with
the imagePASS Server attached. The advantages of the CDS include
reduced service costs (labor and travel), and improved first-call resolution
and having the latest version of firmware always available to download
and install on the imageRUNNER ADVANCE 6500 devices.
However, the value of using the CDS is realized when updating multiple
imageRUNNER ADVANCE devices. You can save up to 40 minutes per
machine for firmware downloading and installation.
There are three methods, which helps you to deliver firmware updates to
imageRUNNER ADVANCE 6500 devices:
Canon imageRUNNER ADVANCE 6575i/6565i/6555i Service Guide
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Canon imageRUNNER ADVANCE 6575i/6565i/6555i Service Guide
service alert information and necessary parts, thereby, reducing
revisits by the service technician due to the unavailability of
service parts.
for an on-site service visit.
Canon eSupport Center Web site, reference the Tech
February 2016
Page 46