Remote Serviceability; Imageware Remote - Canon imageRUNNER ADVANCE 6575i Service Manual

Canon
The Education/Training of a successful Canon dealership's SE include:
1. CompTIA A+
2. CompTIA Network+
3. Microsoft Certified Professional (MCP) certification
4. Two years of experience as a Computer Technician, Network
Administrator or related software support position.
5. A degree in Computer Science or Networking Technology or two years of
extensive experience in the above areas.
F.

Remote Serviceability

Remote Services are systems, tools and best practices that Canon USA
provides to dealers to help maximize efficiency, possibly prevent site visits or
help prepare for necessary visits.
For more information about Remote Services go to the
Center Web site,
Services sub tab.

1. imageWARE Remote

The imageWARE Remote service collects meter readings (page counter
data, service part counter data) and service alerts (alarm, jam, and error
codes) from Canon devices and third-party devices.
An imageRUNNER ADVANCE 6500 device, with the embedded Remote
Diagnostic System enabled, transmits meter readings and service alerts
directly to the UGW (Universal Gateway) database. Note: imageWARE
Remote is available for the imageRUNNER ADVANCE 6500 with the
imagePASS Server attached.
The optional Remote Diagnostic System
imageWARE Enterprise Management Console retrieves meter readings
select service alerts and supplies usage data from up to 1,000 Canon
printers, Canon multifunction devices and third-party devices utilizing the
standard printer Management Information Base (MIB). The RDS Plug-in
transmits the collected data directly to the UGW database. In addition,
the plug-in can register devices to the UGW database.
The dealership can retrieve the meter reading and service alert data via a
Web portal or using an optional integration applications to communicate
the data to your dealership's back-end device management system.
imageWARE Remote provides the following labor cost reduction benefits:
• Retrieve meter readings for billing, which reduces the need for an on-
site meter read or a phone call to the customer to read the meters.
45 The imageWARE Enterprise Management Console and Remote Diagnostic System Plug-in are available at no charge. For
more information, refer to the Technical Publication TP10 360 available from the
Canon imageRUNNER ADVANCE 6575i/6565i/6555i Service Guide
Revision1
Canon imageRUNNER ADVANCE 6575i/6565i/6555i Service Guide
reference the Tech Support Tab and then the Remote
Canon eSupport
45
(RDS) Plug-in to the
Canon eSupport Center Web
February 2016
site.
Page 45