Ford C-MAX HYBRID 2018 Owner's Manual

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2018 C-MAX HYBRID Owner's Manual

owner.ford.com

ford.ca

August 2017

First Printing

Owner's Manual

C-MAX Hybrid

Litho in U.S.A.

JM5J 19A321 MAA

Table of Contents

Troubleshooting

Summary of Contents for Ford C-MAX HYBRID 2018

Page 1 2018 C-MAX HYBRID Owner’s Manual owner.ford.com ford.ca August 2017 First Printing Owner’s Manual C-MAX Hybrid Litho in U.S.A. JM5J 19A321 MAA...
Page 2 No part of this publication may be reproduced, transmitted, stored in a retrieval system or translated into any language in any form by any means without our written permission. Errors and omissions excepted. © Ford Motor Company 2017 All rights reserved. Part Number: 20170720222531...
Page 4: Table Of Contents
Symbols Glossary..........7 Driver and Passenger Airbags....39 Data Recording..........9 Front Passenger Sensing System....40 California Proposition 65......11 Side Airbags.............43 Perchlorate............11 Driver Knee Airbag.........44 Ford Credit............11 Safety Canopy ..........44 Replacement Parts Recommendation........12 Crash Sensors and Airbag Indicator..45 Special Notices..........12 Airbag Disposal..........46 Mobile Communications Equipment.............13...
Page 5 Table of Contents Audio Control..........68 Climate Control Voice Control...........69 Automatic Climate Control......106 Cruise Control..........69 Hints on Controlling the Interior Climate............108 Information Display Control.......70 Heated Windows and Mirrors....108 Wipers and Washers Cabin Air Filter..........109 Remote Start..........109 Windshield Wipers..........71 Autowipers............71 Seats Windshield Washers........72 Sitting in the Correct Position....111 Rear Window Wiper and Washers...72 Head Restraints..........111...
Page 6 Table of Contents Using Stability Control.......158 Unique Driving Character- istics Parking Aids Hybrid Vehicle Operation......131 Principle of Operation.........159 EcoSelect............133 Rear Parking Aid..........159 Hybrid Vehicle Frequently Asked Questions............133 Front Parking Aid..........160 Active Park Assist..........161 Fuel and Refueling Rear View Camera........165 Safety Precautions........136 Cruise Control Fuel Quality.............136 Fuel Filler Funnel Location......137...
Page 7 Table of Contents Collision, Damage or Fire Event....191 Adjusting the Headlamps......225 Post-Crash Alert System......192 Removing a Headlamp......226 Transporting the Vehicle......192 Changing a Bulb...........226 Bulb Specification Chart......231 Customer Assistance Changing the Engine Air Filter....232 Getting the Services You Need....194 Vehicle Care In California (U.S.
Page 8 Player............315 SYNC Troubleshooting......324 SYNC General Information........332 Home Screen..........345 Using Voice Recognition......346 Entertainment..........353 Phone...............363 Navigation............368 Electric Vehicle Information.....376 Apps..............380 Settings............383 SYNC 3 Troubleshooting......397 Accessories Accessories............411 Ford Protect Ford Protect............413 C-MAX / C-MAX Hybrid (CCG) Canada/United States of America, enUSA, First Printing...
Page 9 C-MAX / C-MAX Hybrid (CCG) Canada/United States of America, enUSA, First Printing...
Page 10: Introduction
Introduction ABOUT THIS MANUAL Thank you for choosing Ford. We recommend that you take some time to get to know your vehicle by reading this manual. The more that you know about your vehicle, the greater the safety and pleasure you will get from driving it.
Page 11 Introduction Cabin air filter Front airbag Front fog lamps Check fuel cap Fuel pump reset Child safety door lock or unlock Fuse compartment Child seat lower anchor Hazard warning flashers Child seat tether anchor Heated rear window Cruise control Heated windshield Do not open when hot Interior luggage compartment Engine air filter...
Page 12: Data Recording
In order to properly diagnose and service your vehicle, Ford Motor Company Power window lockout (Ford of Canada in Canada), and service and repair facilities may access or share among them vehicle diagnostic information received through a direct...
Page 13 Ford of Canada privacy policy at is recorded by the event data recorder www.ford.ca, including our U.S. data under normal driving conditions and no storage and use of service providers in personal data or information (e.g., name,...
Page 14: California Proposition 65
Terms and Conditions. See SYNC (page 294). US Only Ford Credit offers a full range of financing and lease plans to help you acquire your vehicle. If you have financed or leased your vehicle through Ford Credit, thank you for your business.
Page 15: Replacement Parts Recommendation
A great way to know for sure you are getting this level Call 1-800-727-7000. of protection is to use genuine Ford For more information about Ford Credit replacement collision parts. and access to Account Manager, go to Warranty on Replacement Parts www.ford.com/finance.
Page 16: Mobile Communications Equipment
We do not recommend appropriately used, particularly in or endorse the use of aftermarket plug-in emergency situations. Safety must be devices unless approved by Ford. The paramount when using mobile vehicle Warranty will not cover damage communications equipment to avoid caused by an aftermarket plug-in device.
Page 17 Introduction recommendations and specifications that are unique to your vehicle. This Owner’s Manual is written primarily for the U.S. and Canadian Markets. Features or equipment listed as standard may be different on units built for export. Refer to this Owner’s Manual for all other required information and warnings.
Page 18: Environment
You should play your part in protecting the environment. Correct vehicle usage and the authorized disposal of waste, cleaning and lubrication materials are significant steps toward this aim. For details about Ford Motor Company's sustainability progress and initiatives visit: Web Address www.sustainability.ford.com...
Page 19: At A Glance
At a Glance INSTRUMENT PANEL OVERVIEW Air vents. Direction indicators. See Direction Indicators (page 77). High beam. See Lighting Control (page 74). Steering wheel control. See Steering Wheel (page 68). Instrument cluster. See Instrument Cluster (page 85). Steering wheel control. See Steering Wheel (page 68). Wiper lever.
Page 20 At a Glance Horn. Cruise control. See Cruise Control (page 69). Lighting control. See Lighting Control (page 74). Front fog lamps. See Front Fog Lamps (page 77). C-MAX / C-MAX Hybrid (CCG) Canada/United States of America, enUSA, First Printing...
Page 21: Child Safety
Child Safety GENERAL INFORMATION WARNINGS Technician (CPST) to make sure that you See the following sections for directions properly install the child restraint in your on how to properly use safety restraints vehicle and that you consult your for children. pediatrician to make sure you have a child restraint appropriate for your child.
Page 22: Installing Child Restraints
Child Safety Recommendations for Safety Restraints for Children Child Child size, height, weight, or age Recommended restraint type Use a child safety seat Infants or Children weighing 40 lb (18 kg) or less (sometimes called an toddlers (generally age four or younger). infant carrier, convertible seat, or toddler seat).
Page 23 Child Safety Use a child safety seat (sometimes called • Place the vehicle seat upon which the an infant carrier, convertible seat, or child restraint will be installed in the toddler seat) for infants, toddlers, or upright position. children weighing 40 lb (18 kg) or less •...
Page 24 Child Safety 2. Pull down on the shoulder belt and then grasp the shoulder belt and lap belt together. 5. To put the retractor in the automatic locking mode, grasp the shoulder portion of the belt and pull downward until you pull all of the belt out. 3.
Page 25 Child Safety Using Lower Anchors and Tethers 8. Remove remaining slack from the belt. for CHildren (LATCH) Force the seat down with extra weight, for example, by pressing down or WARNINGS kneeling on the child restraint while pulling up on the shoulder belt in order Do not attach two child safety to force slack from the belt.
Page 26 Child Safety Use of Inboard Lower Anchors from the Outboard Seating Positions (Center Seating Use) WARNING The standardized spacing for LATCH lower anchors is 11 in (280 mm) center to center. Do not use LATCH lower anchors for the center seating position unless the child restraint manufacturer's instructions permit and specify using anchors spaced at least as...
Page 27 Child Safety Combining Seatbelts and LATCH Lower Perform the following steps to install a Anchors for Attaching Child Safety child safety seat with tether anchors: Seats Note: If you install a child restraint with rigid LATCH attachments, do not tighten the When used in combination, attach either tether strap enough to lift the child restraint the seatbelt or the LATCH lower anchors...
Page 28: Booster Seats
Child Safety (45 kg) if recommended by your child restraint manufacturer). Many state and provincial laws require that children use approved booster seats until they reach age eight, a height of 57 in (1.45 m) tall, or 80 lb (36 kg). Booster seats should be used until you can answer YES to ALL of these questions when seated without a booster seat:...
Page 29 Child Safety Types of Booster Seats • High back booster seats If, with a backless booster seat, you cannot • Backless booster seats find a seating position that adequately If your backless booster seat has a supports your child's head, a high back removable shield, remove the shield.
Page 30: Child Restraint Positioning
Child Safety WARNINGS If the booster seat slides on the vehicle provided for installation and use in seat upon which it is being used, placing a conjunction with the instructions and rubberized mesh sold as shelf or carpet warnings provided by your vehicle liner under the booster seat may improve manufacturer.
Page 31: Child Safety Locks
Child Safety WARNINGS WARNINGS To avoid risk of injury, do not leave children or pets unattended in your vehicle. Recommendations for attaching child safety restraints for children Use any attachment method as indicated below by X LATCH LATCH Safety belt Safety belt Safety belt Combined...
Page 32 Child Safety The childproof locks are located on the rear edge of each rear door and must be set separately for each door. Left-Hand Side Turn counterclockwise to lock and clockwise to unlock. Right-Hand Side Turn clockwise to lock and counterclockwise to unlock.
Page 33: Seatbelts
Seatbelts PRINCIPLE OF OPERATION WARNINGS Safety belts and seats can become hot in a vehicle that has been closed WARNINGS up in sunny weather; they could burn Always drive and ride with your a small child. Check seat covers and seatback upright and the lap belt buckles before you place a child anywhere snug and low across the hips.
Page 34: Fastening The Seatbelts
Seatbelts the occupant's body when activated. This 2. To unfasten, press the release button helps increase the effectiveness of the and remove the tongue from the safety belts. In frontal crashes, the safety buckle. belt pretensioners can be activated alone or, if the crash is of sufficient severity, together with the front airbags.
Page 35 Seatbelts Pregnant women should always wear their small length of webbing back toward the seatbelt. Position the lap belt portion of a stowed position. For rear seatbelts, recline combination lap and shoulder belt low the rear seat backrest or push the seat across the hips below the belly and worn backrest cushion away from the seatbelt.
Page 36: Seatbelt Height Adjustment
Seatbelts 3. Allow the belt to retract. As the belt retracts, you will hear a clicking sound. This indicates the seatbelt is now in the automatic locking mode. How to Disengage the Automatic Locking Mode Unbuckle the combination lap and shoulder belt and allow it to retract completely to disengage the automatic locking mode and activate the vehicle...
Page 37: Seatbelt Reminder
Seatbelts The system uses information from the SEATBELT REMINDER front passenger sensing system to determine if a front seat passenger is Belt-Minder present and therefore potentially in need This feature supplements the safety belt of a warning. To avoid activating the warning function by providing additional Belt-Minder feature for objects you place reminders that intermittently sound a tone...
Page 38: Child Restraint And Seatbelt Maintenance
Switch the ignition on. Do not start the specific to the child restraint. vehicle. Ford Motor Company recommends that 2. Wait until the safety belt warning light all safety belt assemblies in use in vehicles turns off (about one minute). After involved in a crash be replaced.
Page 39: Seatbelt Extension
Ford Motor Company dealers. Only Ford seatbelt extensions made by the original equipment seatbelts manufacturer should be used with Ford seatbelts. Ask your authorized dealer if your extension is compatible with your Ford vehicle restraint system.
Page 40: Personal Safety System
Personal Safety System The Personal Safety System provides an improved overall level of frontal crash protection to front seat occupants and is designed to help further reduce the risk of airbag-related injuries. The system is able to analyze different occupant conditions and crash severity before activating the appropriate safety devices to help better protect a range of occupants in a variety...
Page 41: Supplementary Restraints System
Supplementary Restraints System PRINCIPLE OF OPERATION WARNINGS Several airbag system components get hot after inflation. To reduce the WARNINGS risk of injury, do not touch them after Airbags do not inflate slowly or inflation. gently, and the risk of injury from a deploying airbag is the greatest close If a supplementary restraint system to the trim covering the airbag module.
Page 42: Driver And Passenger Airbags
Supplementary Restraints System particularly to occupants who are not properly restrained or are otherwise out of position at the time of airbag deployment. Thus, it is extremely important that occupants be properly restrained as far away from the airbag module as possible while maintaining vehicle control.
Page 43: Front Passenger Sensing System
Supplementary Restraints System After all occupants have adjusted their FRONT PASSENGER SENSING seats and put on seatbelts, it is very SYSTEM important that they continue to sit properly. A properly seated occupant sits WARNINGS upright, leaning against the seatback, and centered on the seat cushion, with their Even with advanced restraints feet comfortably extended on the floor.
Page 44 Supplementary Restraints System The front passenger sensing system uses The front passenger sensing system is a passenger airbag off indicator which designed to enable (may inflate) the front illuminates and stays lit to remind you that passenger frontal airbag anytime the the front passenger frontal airbag is system senses that a person of adult size disabled.
Page 45 Supplementary Restraints System Note: When the passenger airbag status Make sure the front passenger indicator lamp is illuminated, the passenger sensing system is operating side airbag (seat mounted) may be disabled properly. See Crash Sensors to avoid the risk of airbag deployment and Airbag Indicator (page 45).
Page 46: Side Airbags
Supplementary Restraints System SIDE AIRBAGS WARNINGS Do not place objects or mount equipment on or near the airbag cover, on the side of the seatbacks (of the front seats), or in front seat areas that may come into contact with a deploying airbag.
Page 47: Driver Knee Airbag
Supplementary Restraints System DRIVER KNEE AIRBAG WARNINGS To reduce risk of injury, do not A driver's knee airbag is located under the obstruct or place objects in the instrument panel. During a crash, the deployment path of the airbag. restraints control module may activate the If a supplementary restraint system driver's knee airbag based on crash severity component has deployed, it will not...
Page 48: Crash Sensors And Airbag Indicator
Supplementary Restraints System The system consists of the following: Your vehicle has a collection of crash and occupant sensors which provide • Safety Canopy curtain airbags above information to the restraints control the trim panels over the front and rear module which deploys (activates) the side windows identified by a label or front seatbelt pretensioners, driver airbag,...
Page 49: Airbag Disposal
Supplementary Restraints System The seatbelt pretensioners and the airbag AIRBAG DISPOSAL supplemental restraint system are designed to activate when your vehicle Contact your authorized dealer as soon as sustains frontal or sideways deceleration possible. Airbags must be disposed of by sufficient to cause the restraints control qualified personnel.
Page 50: Keys And Remote Controls
Keys and Remote Controls Note: If you are in range, the remote control GENERAL INFORMATION ON will operate if you press any button RADIO FREQUENCIES unintentionally. Note: The remote control contains sensitive This device complies with Part 15 of the electrical components.
Page 51 Keys and Remote Controls Mechanical Key Blade The intelligent access key also contains a removable mechanical key blade that you can use to unlock the driver door. Note: Your vehicle keys came with a security label that provides important key cut information.
Page 52 Keys and Remote Controls The remote control uses one coin-type three-volt lithium battery CR2032 or equivalent. Integrated Keyhead Transmitter 2. Twist a thin coin under the tab hidden behind the backup key head to remove the battery cover. Do not use the backup key to remove the cover or you could damage the intelligent access key.
Page 53 Keys and Remote Controls Note: If locking was not successful or if any The remote start system does not work if door or the liftgate is open, or if the hood is any of the following occur: open on vehicles with a perimeter alarm or •...
Page 54: Replacing A Lost Key Or Remote Control
Keys and Remote Controls Note: If you remote start your vehicle with REPLACING A LOST KEY OR an intelligent access transmitter, you must REMOTE CONTROL press the START/STOP button on the instrument panel once while applying the Replacement keys or remote controls can brake pedal before driving your vehicle.
Page 55: Mykey
MyKey • Seat belt reminder or Belt Minder. You PRINCIPLE OF OPERATION cannot disable this feature. The audio system will mute when the front seat MyKey allows you to program keys with passengers' safety belts are not restricted driving modes to promote good fastened.
Page 56: Creating A Mykey
MyKey • Various vehicle speed minders can be 5. When prompted, hold the OK button set. Once you select a speed, it will be until you see a message informing you to shown in the display, followed by an label this key as a MyKey. The key will be audible tone when the preselected restricted at your vehicle's next start.
Page 57 MyKey To clear all MyKeys of all MyKey settings, press the left arrow button to access the main menu and scroll to: Message Action and Description Settings Press the OK button or right arrow. MyKey Press the OK button or right arrow. Clear MyKey Press and hold the OK button until the following message displays.
Page 58: Checking Mykey System Status
MyKey is not compatible with non Ford-approved, aftermarket remote start systems. If you choose to install a remote start system, see an authorized dealer for a Ford-approved remote start system. MYKEY TROUBLESHOOTING Condition Potential Causes I cannot create a MyKey.
Page 59 MyKey Condition Potential Causes • Vehicles with keyless start: The keyless start transmitter is not placed in the backup position. See Passive Anti-Theft System (page 66). • SecuriLock passive anti-theft system is disabled or in unlimited mode. I cannot program the configurable •...
Page 60: Doors And Locks
Doors and Locks Press the button again within three LOCKING AND UNLOCKING seconds to unlock all doors. The direction indicators will flash. You can use the power door lock control or the remote control to lock and unlock Press and hold both the lock and unlock your vehicle.
Page 61 Doors and Locks Liftgate WARNINGS Make sure all persons are clear of the power liftgate area before using the power liftgate control. Make sure to close and latch the liftgate to prevent drawing exhaust fumes into your vehicle. This will also prevent passengers and cargo from falling out.
Page 62 Doors and Locks The system does not function if: With your intelligent access key within 3 ft (1 m) of your vehicle, touch the outer door • Your vehicle battery has no charge. handle lock sensor for approximately one • The key battery has no charge.
Page 63 Doors and Locks When you lock your vehicle using the To enable or disable these features, do the power door lock control (with the door following: open, vehicle in park and ignition off), your Note: You will have 30 seconds to vehicle will search for an intelligent access complete the procedure.
Page 64: Battery Saver
Doors and Locks The lamps will turn off if all the doors remain closed and: • 25 seconds elapse, or • you lock your vehicle from the outside. Battery Saver If you leave the courtesy lamps or dome lamps on and switch the ignition off, the battery saver shuts them off after some time.
Page 65: Liftgate
Liftgate Opening the Liftgate MANUAL LIFTGATE Manually WARNINGS It is extremely dangerous to ride in a cargo area, inside or outside of a vehicle. In a crash, people riding in these areas are more likely to be seriously injured or killed. Do not allow people to ride in any area of your vehicle that is not equipped with seats and seatbelts.
Page 66: Power Liftgate
Liftgate If there is a problem with the open or close POWER LIFTGATE (If Equipped) request, a tone will sound for one of the following reasons: WARNINGS • The ignition is on and the transmission It is extremely dangerous to ride in a is not in park (P).
Page 67 Liftgate From the Instrument Panel Press the button on the instrument panel. With the Remote Control Press the button twice within three seconds. With the Outside Control Button Opening the Liftgate Press and release the liftgate control Unlock the liftgate with the remote button.
Page 68 Liftgate 3. Press and hold the liftgate control button on the liftgate until a tone sounds, indicating programming is complete. Note: You can only use the liftgate control button to program the height. Note: You cannot program the height if the liftgate position is too low.
Page 69: Security
SecuriLock coded keys Note: The system is not compatible with (integrated keyhead transmitters only) are non-Ford aftermarket remote start systems. lost or stolen and you do not have an extra Use of these systems may result in vehicle coded key, you will need to have your starting problems and a loss of security vehicle towed to an authorized dealer.
Page 70: Anti-Theft Alarm
Security You must have two previously Programming a Spare Intelligent programmed coded keys and the new Access Key unprogrammed key readily accessible. See See your authorized dealer to have your authorized dealer to have the spare additional keys programmed to your key programmed if two previously vehicle.
Page 71: Steering Wheel
Steering Wheel ADJUSTING THE STEERING WHEEL WARNING Do not adjust the steering wheel when your vehicle is moving. Note: Make sure that you are sitting in the correct position. See Sitting in the Correct Position (page 111). 3. Lock the steering column. AUDIO CONTROL Select the required source on the audio unit.
Page 72: Voice Control
Steering Wheel VOICE CONTROL Volume up. Seek up or next. Pull the control to select or deselect voice control. See your SYNC information. Volume down. Seek down or previous. CRUISE CONTROL Seek, Next or Previous Press the seek button to: •...
Page 73: Information Display Control
Steering Wheel INFORMATION DISPLAY CONTROL See Information Displays (page 92). C-MAX / C-MAX Hybrid (CCG) Canada/United States of America, enUSA, First Printing...
Page 74: Wipers And Washers
Wipers and Washers Intermittent Wipe WINDSHIELD WIPERS Note: Fully defrost the windshield before you switch the windshield wipers on. Note: Make sure you switch the windshield wipers off before entering a car wash. Note: If streaks or smears appear on the windshield, clean the windshield and the wiper blades.
Page 75: Windshield Washers
Wipers and Washers WINDSHIELD WASHERS Note: Do not operate the washers when the washer reservoir is empty. This may cause the washer pump to overheat. High sensitivity. Low sensitivity. Use the rotary control to adjust the Pull the lever toward you to operate the sensitivity of the autowipers.
Page 76: Rear Window Washer
Wipers and Washers Intermittent wipe. Low speed wipe. Off. Depending on your vehicle, when you switch on the front wipers and move the gearshift lever to reverse (R), the rear intermittent wipe may turn on. Rear Window Washer Push the lever away from you to operate the rear window washer.
Page 77: Lighting
Lighting GENERAL INFORMATION LIGHTING CONTROL Condensation in the Exterior Front Lamps and Rear Lamps Exterior front lamps and rear lamps have vents to accommodate normal changes in air pressure. Condensation can be a natural by-product of this design. When moist air enters the lamp assembly through the vents, there is a possibility that condensation can occur when the temperature is cold.
Page 78: Autolamps
Lighting Headlamp Flasher The headlamps remain on for a period of time after you switch the ignition off. Use the information display controls to adjust the period of time that the headlamps remain on. Note: If you switch the autolamps on, you cannot switch the high beams on until the system turns the low beams on.
Page 79: Headlamp Exit Delay
Lighting Vehicles With Front Fog Lamps HEADLAMP EXIT DELAY After you switch the ignition off, you can switch the headlamps on by pulling the direction indicator lever toward you. You will hear a short tone. The headlamps will switch off automatically after three minutes with any door open or 30 seconds after the last door has been closed.
Page 80: Front Fog Lamps
Lighting FRONT FOG LAMPS INTERIOR LAMPS (If Equipped) The lamps turn on under the following conditions: • You open any door. • You press a remote control button. • You press switch B on the front interior lamp. Front Interior Lamp (If Equipped) Press the control to switch the fog lamps on or off.
Page 81: Ambient Lighting
Lighting Front Interior Lamp - With Rear Interior Lamp (If Equipped) Panorama Roof (If Equipped) Driver Side Lamp Passenger dome lamps. Driver dome lamps. Door function. All lamps on. AMBIENT LIGHTING (If Equipped) Individual dome lamps. Adjust the ambient lighting using the Passenger Side Lamp touchscreen.
Page 82: Windows And Mirrors
Windows and Mirrors One-Touch Up POWER WINDOWS Lift the switch fully and release it. Press or WARNINGS lift it again to stop the window. Do not leave children unattended in Window Lock your vehicle and do not let them play with the power windows.
Page 83: Global Opening
4. Press and hold the switch until the Note: Contact an authorized Ford dealer to window is fully open. deactivate this feature. 5. Release the switch. 6. Lift and hold the switch until the EXTERIOR MIRRORS window is fully closed.
Page 84 Windows and Mirrors Heated Exterior Mirrors (If Equipped) See Heated Windows and Mirrors (page 108). Puddle Lamps (If Equipped) The lamps on the bottom part of the mirror housing light when you use your transmitter to unlock the doors or when you open a door.
Page 85: Interior Mirror
Windows and Mirrors INTERIOR MIRROR WARNING Do not adjust the mirrors when your vehicle is moving. This could result in the loss of control of your vehicle, serious personal injury or death. Manual Dimming Mirror Pull the tab below the mirror toward you to reduce the effect of bright light from behind.
Page 86: Sun Shades
Windows and Mirrors Opening and Closing the Sun Rotate the sun visor toward the side Shade window and extend it rearward for extra shade. Illuminated Vanity Mirror Fully press and release the front of the control to open the sun shade. Fully press and release the rear of the control to close the sun shade.
Page 87 Windows and Mirrors 3. Press and hold the front of the control to the first action point, until the sun shade fully opens. 4. Press and hold the rear of the control to the first action point, until the sun shade fully closes.
Page 88: Instrument Cluster
Instrument Cluster GAUGES Left Information Display. Speedometer. Right Information Display. Regen Display: Left Information Display A circular arrow symbol displays when Odometer energy is being recaptured through the regenerative braking system. You can Located in the bottom of the information switch the Regen Display off in the Settings display.
Page 89 Instrument Cluster The needle should move toward F when • It may take a short time for the needle you refuel your vehicle. If the needle points to reach F after leaving the gas station. to E after adding fuel, this indicates your This is normal and depends upon the vehicle needs service soon.
Page 90: Warning Lamps And Indicators
Instrument Cluster Trip Summary: The amount of energy being used while driving is affected by: The Trip Summary displays upon shutting • Mild or aggressive acceleration or off your vehicle. The information is braking. cumulative over the last trip. A new trip begins each time you start your vehicle •...
Page 91 Instrument Cluster Anti-Lock Braking System If it lights when you are driving, check that you do not have the parking brake It illuminates momentarily when engaged. If you do not have the parking you switch the ignition on to brake engaged, this indicates low brake confirm that the lamp is fluid level or a brake system malfunction.
Page 92 Instrument Cluster Engine and Motor Coolant High Beam Temperature Lights when you switch the high beam headlamps on. It will flash Lights when the engine or motor when you use the headlamp coolant temperature is high. flasher. Stop the vehicle as soon as possible, switch off the engine and let cool.
Page 93 Instrument Cluster Powertrain Fault Normally, it illuminates until the engine is cranked and automatically turns off if no Lights when the system detects malfunctions are present. However, if after a powertrain or high-voltage 15 seconds it flashes eight times, this charge system fault.
Page 94: Audible Warnings And Indicators
Instrument Cluster AUDIBLE WARNINGS AND INDICATORS Key in Ignition Warning Chime Equipped) Sounds when you open the driver's door and you have left the key in the ignition. Engine On Warning Chime A warning chime will sound when any door is opened if the vehicle exceeds a relatively low speed.
Page 95: Information Displays
Information Displays • Press the up and down arrow buttons GENERAL INFORMATION to scroll through and highlight the options within a menu. WARNING • Press the right arrow button to enter a Driving while distracted can result in sub-menu. loss of vehicle control, crash and •...
Page 96 Information Displays Display/Trip Menu level 2 Menu level 3 Menu level 4 Menu level 5 Engage Help — — (Split Power + Avg Fuel Economy + Battery Gauge + Fuel Gauge) Empower Help — — (Power (with engine on/off threshold) + Avg Fuel Economy + Battery Gauge + Fuel Gauge)
Page 97 Information Displays Engage • Press the up or down arrow to view content. Engage provides separate gauges for • Press OK to save your selected engine power and high voltage battery content. power in kilowatts (kW). The engine power gauge fill is white and the high voltage •...
Page 98 Information Displays Trip 1 & 2 Info Provides trip odometer, trip average fuel In this mode, you can view economy and trip timer. different vehicle system information and perform a Distance traveled on battery power only system check. with the engine off is shown in blue next to total trip distance.
Page 99 Information Displays Settings Lighting Auto Light On or Off Rain Daytime On or Off Lights Home Light Select time interval Remote Start Climate Heater - A/C Auto or Last Control Settings Front Defrost Auto or Off Rear Defrost Auto or Off Driver Seat Auto or Off Passenger Seat...
Page 100 Information Displays Settings Display Language Select the — desired language Units Distance Select the desired units of measure Temperature Fahrenheit (°F) or Celsius (°C) Brake Coach On or Off — Battery On or Off — Display Regen Display On or Off —...
Page 101 Information Displays Fuel Economy Menu level 2 Menu level 3 Menu level 4 Menu level 5 Efficiency Leaves Help — — Fuel History Duration 5, 10 or 30 minutes — (Instantaneous Fuel Help — — Economy + Fuel Economy History + Avg Fuel Economy) Coach Help...
Page 102: Information Messages
Information Displays Average Fuel Economy Average Fuel Economy is continuously averaged since the last reset. You can reset your average fuel economy by pressing and holding the OK button on the corresponding steering wheel controls. Note: Average fuel economy cannot be reset in MyView.
Page 103: C-Max / C-Max Hybrid (Ccg) Canada/United States Of America, Enusa, First Printing
Information Displays Battery and Charging System (High Voltage) Message Action Ready to Drive Your vehicle is ready to drive. Blind Spot Information and Cross Traffic Alert System Message Action Blindspot System Fault A fault with the system has occurred. Contact an authorized dealer as soon as possible.
Page 104: C-Max / C-Max Hybrid (Ccg) Canada/United States Of America, Enusa, First Printing
Information Displays Message Action Fuel Door Open The fuel system has finished depressurizing and you can begin to refuel. Close Fuel Door A reminder to close the fuel door. Refuel Error See Manual There is an error in attempting to refill your vehicle. Hill Start Assist Message Action...
Page 105 Information Displays Message Action Key Programmed x Keys Displayed during spare key programming, when an intelligent Total access key is programmed to the system. Max Number of Keys Displayed during spare key programming when the maximum Learned number of keys have been programmed. Could Not Program Displayed when an attempt is made to program a spare key Integrated Key...
Page 106: C-Max / C-Max Hybrid (Ccg) Canada/United States Of America, Enusa, First Printing
Information Displays MyKey Message Action MyKey not Created Displayed during key programming when MyKey cannot be programmed. MyKey Active Drive Displays when MyKey is active. Safely Near Vehicle Top Speed Displays when a MyKey is in use and the MyKey speed limit is on and the vehicle speed is approaching 80 mph (130 km/h).
Page 107: C-Max / C-Max Hybrid (Ccg) Canada/United States Of America, Enusa, First Printing
Information Displays Park Brake Message Action Park Brake Engaged Displays when the parking brake is set, the engine is running and the vehicle is driven more than 3 mph (5 km/h). If the warning stays on after the parking brake is released, contact your authorized dealer.
Page 108: C-Max / C-Max Hybrid (Ccg) Canada/United States Of America, Enusa, First Printing
Information Displays Traction Control Message Action Traction Control Off / The status of the traction control system after you switch it Traction Control On off or on. See Using Traction Control (page 156). Transmission Message Action Transmission Not in Park Displays as a reminder to shift into park.
Page 109: Climate Control
Climate Control AUTOMATIC CLIMATE CONTROL AUTO: Press to switch on automatic operation. Adjust to select the desired temperature. Fan speed, air distribution, air conditioning operation, and outside or recirculated air adjust to heat or cool the vehicle to maintain the desired temperature.
Page 110 Climate Control Note: Recirculated air may turn off (or prevent you from switching on) in all air flow modes except MAX A/C to reduce the risk of fogging. Recirculation may also turn on and off in Panel or Panel/Floor air flow modes during hot weather in order to improve cooling efficiency.
Page 111: Hints On Controlling The Interior Climate
Climate Control Note: If you select AUTO during hot HINTS ON CONTROLLING THE temperatures and the inside of the vehicle INTERIOR CLIMATE is hot, the system uses recirculated air to maximize interior cooling. Fan speed may General Hints also reduce until the air cools. Note: Prolonged use of recirculated air may Quickly Heating the Interior cause the windows to fog up.
Page 112: Cabin Air Filter
Climate Control Heated Rear Window Your vehicle cabin air filter gives you and your passengers the following benefits: Press the button to clear the • It improves your driving comfort by heated rear window of thin ice reducing particle concentration. and fog.
Page 113 Climate Control In hot weather, the system is set to 72°F (22°C). Cooled seats are set to high (if available, and selected to AUTO in the information display). In cold weather, the system is set to 72°F (22°C). The rear defroster and heated mirrors automatically turn on.
Page 114: Seats
Seats We recommend that you follow these SITTING IN THE CORRECT guidelines: POSITION • Sit in an upright position with the base of your spine as far back as possible. WARNINGS • Do not recline the seatback more than Sitting improperly, out of position or 30 degrees.
Page 115 Seats Adjusting the Head Restraint Note: Adjust the seat backrest to an upright driving position before adjusting the head Raising the Head Restraint restraint. Adjust the head restraint so that the top of it is level with the top of your head Pull the head restraint up.
Page 116: Manual Seats
Seats Removing the Head Restraint MANUAL SEATS (If Equipped) Press and hold buttons C. WARNING 2. Pull the head restraint up. Do not adjust the driver seat or seat Installing the Head Restraint backrest when your vehicle is moving. This may result in sudden Align the steel stems into the guide sleeves seat movement, causing the loss of control and push the head restraint down until it...
Page 117: Power Seats
Seats Recline Adjustment POWER SEATS (If Equipped) WARNING WARNINGS Do not place cargo or any objects Do not adjust the driver's seat or behind the seat backrest before seatback when your vehicle is returning it to the original position. moving. Adjusting your seatback Pull on the seat backrest to make sure that while your vehicle is in motion may cause it has fully latched after returning the seat...
Page 118 Seats C-MAX / C-MAX Hybrid (CCG) Canada/United States of America, enUSA, First Printing...
Page 119: Rear Seats
Seats Power Lumbar REAR SEATS (If Equipped) Folding the Seat Backrest With the seat empty, press the button on the outboard side of each rear outboard head restraint to fold them. Make sure the rear center head restraint is in the full down position. 2.
Page 120: Heated Seats
Seats HEATED SEATS REAR SEAT ARMREST (If Equipped) WARNING People who are unable to feel pain to their skin because of advanced age, chronic illness, diabetes, spinal cord injury, medication, alcohol use, exhaustion or other physical conditions, must exercise care when using the heated seat.
Page 121: Universal Garage Door Opener
Universal Garage Door Opener (If Equipped) HomeLink Wireless Control System WARNINGS Make sure that the garage door and security device are free from obstruction when you are programming. Do not program the system with the vehicle in the garage. Do not use the system with any garage door opener that does not The universal garage door opener replaces have the safety stop and reverse...
Page 122 Universal Garage Door Opener If the indicator light flashes rapidly, press and hold for two seconds and release the programmed HomeLink button. Repeat the "press/hold/release" sequence up to three times to complete the programming process. If your device still does not operate, you must program your garage door.
Page 123 Universal Garage Door Opener 3. Press and hold the function button you Press and hold the outer two function want to program for 2 seconds, then buttons simultaneously for release. Repeat this step. Depending approximately 10 seconds until the on your brand of garage door opener, indicator light above the buttons you may need to repeat this sequence flashes rapidly.
Page 124 Universal Garage Door Opener FCC and RSS-210 Industry Canada Compliance This device complies with Part 15 of the FCC Rules and with RSS-210 of Industry Canada. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired...
Page 125: Auxiliary Power Points
Auxiliary Power Points 12 Volt DC Power Point Locations Power points may be in the following WARNING locations: Do not plug optional electrical • On the instrument panel. accessories into the cigar lighter socket. Incorrect use of the cigar • Inside the center console.
Page 126 Auxiliary Power Points When the indicator light on the power point • On: The power point is working, the ignition is on and a device is plugged • Off: The power point is off, the ignition is off or no device is plugged in. •...
Page 127: Storage Compartments
Storage Compartments Press near the rear edge of the door to CENTER CONSOLE open it. Stow items in the cup holder carefully as items may become loose during hard braking, acceleration or crashes, including hot drinks which may spill. Available console features include: Cup holder.
Page 128: Starting And Stopping The Engine
Starting and Stopping the Engine GENERAL INFORMATION IGNITION SWITCH (If Equipped) WARNINGS Extended idling at high engine speeds can produce very high temperatures in the engine and exhaust system, creating the risk of fire or other damage. Do not park, idle or drive your vehicle on dry grass or other dry ground cover.
Page 129: Starting A Hybrid Electric Vehicle System
Starting and Stopping the Engine Ignition Modes STARTING A HYBRID ELECTRIC VEHICLE SYSTEM When you start the vehicle, the idle speed increases. This helps to warm up the engine. If the engine idle speed does not slow down automatically, have your vehicle checked as soon as possible.
Page 130 Starting and Stopping the Engine 3-button remote Within 20 seconds of switching the vehicle off, press the brake pedal and press the button. After 20 seconds have expired, you can no longer restart the vehicle without the key present inside your vehicle. Once the vehicle has started, it remains running until you press the button, even if the system does not detect a valid key.
Page 131: Engine Block Heater
Starting and Stopping the Engine Switching Off the Vehicle When It Guarding Against Exhaust Fumes Is Moving WARNING WARNING Exhaust leaks may result in entry of Switching off the engine when your harmful and potentially lethal fumes vehicle is still moving results in a into the passenger compartment.
Page 132: Automatic Engine Shutdown
Starting and Stopping the Engine The heater acts as a starting aid by • Make sure the system is unplugged and warming the engine coolant. This allows properly stowed before starting and the climate control system to respond driving your vehicle. Make sure the quickly.
Page 133 Starting and Stopping the Engine You can stop the shutdown, or reset the timer, at any point before the 30-second countdown has expired by doing any of the following: • Interacting with your vehicle, for example pressing the brake or accelerator pedal.
Page 134: Unique Driving Characteristics
Unique Driving Characteristics Conditions that may cause the engine to HYBRID VEHICLE OPERATION start up or remain running include: This hybrid vehicle combines electric and • Considerable vehicle acceleration. gasoline propulsion to provide • Vehicle speed above 85 mph breakthrough performance and improved (137 km/h).
Page 135 Unique Driving Characteristics Low: During certain events (such as vehicle servicing) your low voltage 12-volt battery Low (L) is designed to mimic the enhanced may become disconnected or disabled. engine braking available in non-hybrid Once the battery is reconnected and after vehicles.
Page 136: Ecoselect
Unique Driving Characteristics • Perform all scheduled maintenance. A graphic displays on your information display when EcoSelect is on. • There is no need to wait for your engine to warm up. The vehicle is ready to Your vehicle will remember the last drive immediately after starting.
Page 137 Unique Driving Characteristics Question Answer Why does my engine stay on when it is In order to make sure that the climate extremely cold outside? control system can begin heating the cabin or defrosting the windshield as soon as a driver requests it, the engine coolant temperature has to be kept sufficiently hot.
Page 138 Unique Driving Characteristics Question Answer How long will my high voltage battery last? The high voltage battery system is designed Does it need maintenance? to last the life of the vehicle and requires no maintenance. Can you charge the battery with a plug into There are no provisions for charging the an A/C outlet? high voltage battery from a power supply...
Page 139: Fuel And Refueling
Fuel and Refueling • Avoid inhaling fuel vapors. Inhaling fuel SAFETY PRECAUTIONS vapor can lead to eye and respiratory tract irritation. In severe cases, WARNINGS excessive or prolonged breathing of Do not overfill the fuel tank. The fuel vapor can cause serious illness and pressure in an overfilled tank may permanent injury.
Page 140: Fuel Filler Funnel Location
Fuel and Refueling Some fuel stations, particularly those in Do not be concerned if the engine high altitude areas, offer fuels posted as sometimes knocks lightly. However, if the regular unleaded gasoline with an octane engine knocks heavily while using fuel with rating below 87.
Page 141: Refueling
Fuel and Refueling Use the following guidelines to avoid 2. Fully insert the fuel filler funnel into the electrostatic charge build-up, which can fuel filler inlet. produce a spark, when filling an ungrounded fuel container: • Only use an approved fuel container to transfer fuel to your vehicle.
Page 142 Fuel and Refueling WARNINGS Stay outside your vehicle and do not leave the fuel pump unattended when refueling your vehicle. Keep children away from the fuel pump. Never let children pump fuel. Wait at least 10 seconds before removing the fuel pump nozzle to allow any residual fuel to drain into the fuel tank.
Page 143 Fuel and Refueling Note: Do not overfill the fuel tank to the point that the fuel is able to bypass the fuel filler nozzle. The overfilled fuel may run down the drain hole which is below the fuel filler inlet. System Warnings If the fuel filler door fails to open, an information message appears in the...
Page 144: Fuel Consumption
Fuel and Refueling When your vehicle has stopped, shift 4. Pull the manual fuel filler door release into park (P) and switch the ignition on. lever. 5. Switch the ignition off and refuel your vehicle within 20 minutes. If more than 20 minutes is required, fully close the fuel filler door and repeat the procedure.
Page 145 Fuel and Refueling • Fuel economy may decrease with lower temperatures. • Fuel economy may decrease when driving short distances. • You may get better fuel economy when driving on flat terrain than when driving on hilly terrain. C-MAX / C-MAX Hybrid (CCG) Canada/United States of America, enUSA, First Printing...
Page 146: Engine Emission Control
Engine Emission Control Tampering With a Noise Control EMISSION LAW System WARNING Federal laws prohibit the following acts: Do not remove or alter the original • Removal or rendering inoperative by equipment floor covering or any person other than for purposes of insulation between it and the metal maintenance.
Page 147: Catalytic Converter
Use special care when If you use anything other than Ford, working around the catalytic converter. Motorcraft or Ford-authorized parts for The catalytic converter heats up to a very...
Page 148 Engine Emission Control Illumination of the service engine soon Your vehicle has run out of fuel—the indicator, charging system warning light or engine may misfire or run poorly. the temperature warning light, fluid leaks, 2. Poor fuel quality or water in the strange odors, smoke or loss of engine fuel—the engine may misfire or run power could indicate that the emission...
Page 149 Engine Emission Control Your vehicle may not pass the I/M test if the service engine soon indicator is on or not working properly (bulb is burned out), or if the OBD-II system has determined that some of the emission control systems have not been properly checked.
Page 150: High Voltage Battery
High Voltage Battery Your vehicle consists of various GENERAL INFORMATION high-voltage components and wiring. All of the high-voltage power flows through WARNING specific wiring assemblies labeled as such This battery pack should only be or covered with a solid orange convolute, serviced by an authorized electric orange striped tape or both.
Page 151 High Voltage Battery Note: The service disconnect has an outer lever to aid in the proper seating of the service disconnect lever. Remove this to disconnect the high-voltage service disconnect. The high-voltage service disconnect is located behind the rear fold down seats. 4.
Page 152: High Voltage Battery Cut-Off Switch
High Voltage Battery HIGH VOLTAGE BATTERY CUT- OFF SWITCH The high-voltage shut off operation shuts off power from the high-voltage battery after a collision, or if your vehicle receives a substantial physical jolt. Note: During this process, your vehicle will detect if the electrical system is safe and reactivate.
Page 153: Transmission
Transmission 4. Move the gearshift lever and securely AUTOMATIC TRANSMISSION latch it in park (P). WARNINGS Park (P) Always fully apply the parking brake. This position locks the transmission and Make sure you shift into park (P) for prevents the front wheels from turning. vehicles with an automatic Come to a complete stop before putting transmission.
Page 154 Transmission WARNINGS If the parking brake is fully released, but the brake warning lamp remains illuminated, the brakes may not be working properly. Have your vehicle checked as soon as possible. Note: Do not drive your vehicle until you verify that the brake lamps are working. Note: See your authorized dealer as soon as possible if this procedure is used.
Page 155 Transmission 2. Using a screwdriver or similar tool, depress the white brake shift interlock override until the blocker moves. 3. Move the transmission selector from park (P) to neutral (N). 4. Install the shifter boot. 5. Apply the brake pedal, start the vehicle and release the parking brake.
Page 156: Brakes
Brakes Anti-lock Brake System GENERAL INFORMATION This system helps you maintain steering Note: Occasional brake noise is normal. If control during emergency stops by keeping a metal-to-metal, continuous grinding or the brakes from locking. continuous squeal sound is present, the This lamp momentarily brake linings may be worn-out.
Page 157: Hints On Driving With Anti-Lock Brakes
Brakes When the accelerator pedal is released or PARKING BRAKE the brake pedal is applied, the brake controller automatically detects the WARNING amount of deceleration requested and Always fully apply the parking brake optimizes how much of the deceleration and make sure you shift into park (P). will be produced by regenerative braking.
Page 158 Brakes 2. If the sensors detect that your vehicle WARNINGS is on a slope, the system activates You must remain in your vehicle automatically. when the system turns on. At all 3. When you remove your foot from the times, you are responsible for brake pedal, your vehicle remains on controlling your vehicle, supervising the system and intervening, if required.
Page 159: Traction Control
Traction Control Using the Information Display PRINCIPLE OF OPERATION Controls The traction control system helps avoid You can switch this feature off or on in the drive wheel spin and loss of traction. information display. See General If your vehicle begins to slide, the system Information (page 92).
Page 160: Stability Control
Stability Control If a fault occurs in either the stability PRINCIPLE OF OPERATION control or the traction control system, you may experience the following conditions: WARNINGS • The stability and traction control light Vehicle modifications involving illuminates steadily. braking system, aftermarket roof racks, suspension, steering system, •...
Page 161: Using Stability Control
Stability Control Traction Control The system enhances your vehicle’s ability to maintain traction of the wheels by detecting and controlling wheel spin. See Using Traction Control (page 156). Vehicle without stability control skidding off its intended route. Vehicle with stability control maintaining control on a slippery surface.
Page 162: Parking Aids
Parking Aids Note: When a trailer is connected to your PRINCIPLE OF OPERATION vehicle, the rear parking aid may detect the trailer and therefore provide an alert. Disable WARNINGS the rear parking aid when a trailer is To help avoid personal injury, always connected to prevent the alert.
Page 163: Front Parking Aid
Parking Aids Obstacle Distance Indicator Equipped) The system provides obstacle distance indication through the information display. The distance indicator displays when the transmission is in reverse (R). The indicator displays: • As the distance to the obstacle decreases the indicator blocks illuminate and move towards the vehicle icon.
Page 164: Active Park Assist
Parking Aids You can switch the system off through the WARNINGS information display menu or from the The sensors may not detect objects pop-up message that appears once you in heavy rain or other conditions that shift the transmission into reverse (R). See cause interference.
Page 165 Parking Aids Note: Keep the sensors, located on the • A foreign object damages or obstructs fascia, free from now, ice and large the sensors. accumulations of dirt. Covered sensors can • The correct tire size is not in use. For affect the systems accuracy.
Page 166 Parking Aids Automatic Steering into Parking Note: You should drive your vehicle within Space 5 ft (1.5 m) and as parallel to the other vehicles as possible while passing a parking Note: If vehicle speed exceeds 6 mph space. (10 km/h) or the maneuver is interrupted, Note: The system always offers the last for example driver input is detected, the detected parking space.
Page 167 Parking Aids If a problem occurs with the system, a recurring or frequent system faults, contact warning message displays accompanied an authorized dealer to have your vehicle by a tone. Occasional system messages serviced. may occur in normal operation. For Troubleshooting the System The system does not look for a space The traction control system may be off.
Page 168: Rear View Camera
Parking Aids The system does not position your vehicle where I want in the space A parked vehicle has a high attachment. For example, a salt sprayer, snowplow or moving truck bed. The parking space length or position of parked objects changed after your vehicle passed. The temperature around your vehicle changes quickly.
Page 169 Parking Aids The system uses three types of guides to Camera Guidelines help you see what is behind your vehicle: Note: Dynamic guidelines are only available • Active guidelines: Show the intended when the transmission is in reverse (R). path of your vehicle when reversing. •...
Page 170 Parking Aids The fixed and active guidelines fade in and This allows you to get a closer view of an out depending on the steering wheel object behind your vehicle. The zoomed position. The active guidelines are not image keeps the bumper in the image to shown when the steering wheel position provide a reference.
Page 171: Cruise Control
Cruise Control The cruise controls are on the steering PRINCIPLE OF OPERATION wheel. Cruise control lets you maintain a set Switching Cruise Control On speed without keeping your foot on the accelerator pedal. You can use cruise Press ON. control when your vehicle speed is greater The indicator appears in the than 20 mph (30 km/h).
Page 172 Cruise Control Press OFF when the system is in standby mode, or switch the ignition off. Switching to ECO Cruise Using cruise control with ECO Cruise switched on may change the operation of the system. This feature saves vehicle energy by relaxing acceleration compared to standard cruise control.
Page 173: Driving Aids
Driving Aids Using the Blind Spot Information BLIND SPOT INFORMATION System SYSTEM (If Equipped) Vehicles with Automatic Transmission WARNINGS The system turns on when all of the Do not use the blind spot information following occur: system as a replacement for using •...
Page 174: Cross Traffic Alert
Driving Aids Note: The system may not alert you if a Note: The system may not correctly operate vehicle quickly passes through the detection when towing a trailer. For vehicles with a zone. trailer tow module and tow bar approved by us, the system turns off when you attach Blocked Sensors a trailer.
Page 175 Driving Aids The system turns on when you start the system turns off when you shift out of engine and you shift into reverse (R). The reverse (R). The sensor on the left-hand side is only partially obstructed and zone coverage on the right-hand side is maximized.
Page 176 Driving Aids Zone coverage also decreases when Note: Keep the sensors free from snow, ice parking at narrow angles. The sensor on and large accumulations of dirt. the left-hand side is mostly obstructed and Note: Do not cover the sensors with bumper zone coverage on that side is severely stickers, repair compound or other objects.
Page 177: Steering
Driving Aids Note: The system may not correctly operate Extreme continuous steering may increase when towing a trailer. For vehicles with a the effort required for you to steer your trailer tow module and tow bar approved vehicle. This increased effort prevents by us, the system turns off when you attach overheating and permanent damage to a trailer.
Page 178: Load Carrying
Load Carrying REAR UNDER FLOOR STORAGE Insert the ends of the cargo shade into the mounting features located behind the rear seat on the rear trim panels to install the cargo shade. The under floor storage compartments are To operate the cargo shade: located behind the front seats.
Page 179: Load Retaining Fixtures
Load Carrying following terms for determining LOAD RETAINING FIXTURES your vehicle’s weight rating, with Luggage Anchor Points or without a trailer, from the vehicle’s Tire and Loading Information label or Safety Compliance Certification label. Tire and Loading Label Information Example: LOAD LIMIT Vehicle Loading - with and without a Trailer...
Page 180 Load Carrying Payload WARNING Payload is the combined weight of cargo and passengers that your The appropriate loading vehicle is carrying. The maximum capacity of your vehicle can payload for your vehicle appears be limited either by volume on the Tire and Loading label. The capacity (how much space is label is either on the B-pillar or the available) or by payload capacity...
Page 181 Load Carrying The total load on each axle must WARNING never exceed its Gross Axle Exceeding the Safety Weight Rating. Compliance Certification label vehicle weight rating limits GVWR (Gross Vehicle Weight could result in substandard Rating) vehicle handling or performance, GVWR is the maximum allowable engine, transmission and/or weight of the fully loaded vehicle.
Page 182 Load Carrying be used for safe control of towed Steps for determining the vehicles and for trailers where the correct load limit: Gross Combined Weight of the 1. Locate the statement "The towing vehicle plus the trailer combined weight of occupants exceed the Gross Vehicle Weight and cargo should never exceed Rating of the towing vehicle.
Page 183 Load Carrying Helpful examples for calculating - 1200 = - 240 pounds. No, you do the available amount of cargo not have enough cargo capacity and luggage load capacity to carry that much weight. In metric units, the calculation would Suppose your vehicle has a be: 635 kilograms - (2 x 99 1400-pound (635-kilogram) cargo...
Page 184: Towing
Towing Follow these guidelines if you have a need TOWING A TRAILER for recreational (RV) towing. An example of recreational towing would be towing WARNING your vehicle behind a motorhome. We designed these guidelines to prevent Your vehicle is not approved damage to your transmission.
Page 185 Towing 3. Turn the vehicle off by turning the ignition key past the accessory position. The key position is between the accessory and off positions. See Ignition Switch (page 125). (Trip Summary appears in the left instrument cluster screen when the vehicle is off.) Note: If your vehicle is equipped with an ignition key, you cannot remove the key from...
Page 186: Driving Hints
Driving Hints • Switch off the air conditioning if you do BREAKING-IN not need it. When you have the air conditioning on, keep it at the lowest You need to break in new tires for blower and highest temperature approximately 300 mi (480 km). During setting necessary to be comfortable.
Page 187: Driving Through Water
Driving Hints • Do not warm up your vehicle on cold mornings. • Do not rest your foot on the brake pedal while driving. • Avoid carrying unnecessary weight. Approximately 1 mi (1.6 km) per gallon or 0.2 mi (0.4 km) per liter is lost for every 400 lb (180 kg) of weight carried.
Page 188 Driving Hints WARNINGS Secure the floor mat to both retention devices so that it cannot slip out of position and interfere with the pedals. Failure to follow this instruction could result in the loss of control of your vehicle, personal injury or death. Do not place additional floor mats or any other covering on top of the original floor mats.
Page 189: Roadside Emergencies
• Towing — independent service ROADSIDE ASSISTANCE contractors, if not prohibited by state, local or municipal law, shall tow Ford Vehicles Sold in the United States: eligible vehicles to an authorized dealer Getting Roadside Assistance within 35 mi (56 km) of the...
Page 190: Hazard Flashers
Note: The hazard flashers operate when To fully assist you should you have a the ignition is in any position, or if the key is vehicle concern, Ford Motor Company of not in the ignition. If used when the vehicle Canada, Limited offers a complimentary is not running, the battery loses charge.
Page 191: Jump Starting The Vehicle
Roadside Emergencies If your vehicle has a key system: WARNINGS Switch off the vehicle. Keep batteries out of reach of children. Batteries contain sulfuric 2. Switch on the vehicle. acid. Avoid contact with skin, eyes or 3. Check the information display for the clothing.
Page 192 Roadside Emergencies WARNINGS Do not use fuel lines, engine valve covers, windshield wiper arms, the intake manifold, or hood latch as ground points. Your vehicle has a 12-volt battery that has two prongs accessible from under the hood. Your vehicle can be jumped the same way conventional vehicles can by using these prongs.
Page 193 Roadside Emergencies 5. Make the final connection of the negative (-) cable to an exposed metal part of the stalled vehicle's engine, away from the battery and the fuel injection system, or connect the negative (-) cable to a ground connection point if available.
Page 194: Collision, Damage Or Fire Event
COLLISION, DAMAGE OR FIRE EVENT A crash or impact significant enough to require an emergency response for Guidance for Ford Motor Company conventional vehicles would also require Electric and Hybrid-Electric the same response for an electric or Vehicles Equipped With High hybrid-electric vehicle.
Page 195: Post-Crash Alert System
We recommend the use of a wheel lift and • Your vehicle runs out of power. dollies or flatbed equipment to tow your vehicle. Do not tow with a slingbelt. Ford Motor Company has not approved a slingbelt towing procedure. Vehicle damage may occur if towed incorrectly, or by any other means.
Page 196 Roadside Emergencies It is acceptable to have your front-wheel drive vehicle towed from the front if using proper wheel lift equipment to raise the front wheels off the ground. When towing in this manner, the rear wheels can remain on the ground. Front-wheel drive vehicles must have the front wheels placed on a tow dolly when towing your vehicle from the rear using...
Page 197: Customer Assistance
Mailing address perform a repair after taking your vehicle to the authorized dealer. Repairs will be Customer Relationship Centre made using Ford or Motorcraft® parts, or Ford Motor Company of Canada, Limited remanufactured or other parts that are P.O. Box 2000 authorized by Ford.
Page 198: In California (U.s. Only)
In some states within the United States, conform the vehicle to its applicable you must directly notify Ford in writing express warranties if, within the first 18 before pursuing remedies under your months of ownership of a new vehicle or...
Page 199: The Better Business Bureau (Bbb) Auto Line Program (U.s. Only)
BBB AUTO LINE During mediation, a representative of the 3033 Wilson Boulevard, Suite 600 BBB will contact both you and Ford Motor Arlington, Virginia 22201 Company to explore options for settlement of the claim. If an agreement is not reached...
Page 200: Utilizing The Mediation/Arbitration Program (Canada Only)
Before exporting your vehicle to a foreign Canadian dealers. In those cases where country, contact the appropriate foreign you continue to feel that the efforts by Ford embassy or consulate. These officials can of Canada and the authorized dealer to...
Page 201: Ordering Additional Owner's Literature
(VIN) and new ORDERING ADDITIONAL address with Ford Global Trade Services OWNER'S LITERATURE by emailing, expcso@ford.com. If you are in another foreign country, To order the publications in this portfolio, contact the nearest authorized dealer.
Page 202: Reporting Safety Defects (U.s. Only)
However, Obtaining a French Owner’s NHTSA cannot become involved Manual in individual problems between you, your dealer, or Ford Motor French Owner’s Manual can be obtained Company. from your authorized dealer or by contacting Helm, Incorporated using the...
Page 203 Customer Assistance Transport Canada Contact Information Website http://www.tc.gc.ca/eng/motorvehiclesafety/reporting-defects-motor- vehicles.html (English) Website http://www.tc.gc.ca/fra/securiteautomobile/signaler-defauts-vehicules- automobiles.html (French) Phone 1–800–333–0510 Ford of Canada Contact Information Website www.ford.ca Phone 1–800–565-3673 C-MAX / C-MAX Hybrid (CCG) Canada/United States of America, enUSA, First Printing...
Page 204: Fuses
Fuses FUSE SPECIFICATION CHART WARNINGS To reduce risk of electrical shock, Pre-Fuse Box always replace the cover to the power distribution box before Your vehicle has a pre-fuse box attached reconnecting the battery or refilling fluid to the power distribution box. There is a reservoirs.
Page 205 Fuses Fuse or relay number Fuse amp rating Protected components 50A Midi Cooling fan module. 50A Midi Electric water pump. 50A Midi Body control module supply 1. 50A Midi Body control module supply 2. — Not used. — Not used. Anti-lock brake system pump.
Page 206 Fuses Fuse or relay number Fuse amp rating Protected components Engine control module 15. Powertrain control module 15. Transmission oil pump 15. Relay coils. Light switch module. Motor electronic cooling pump. Electronic power assist steering module Mass air flow sensor. Powertrain control module.
Page 207: Passenger Compartment Fuse Panel
Fuses Fuse or relay number Fuse amp rating Protected components Power relay Ignition feed. — Not used. — Not used. — Not used. Power relay Cooling fan. Mini relay Heater blower. Mini relay Engine control relay. Cartridge fuse. Mini fuse. Passenger Compartment Fuse Panel The fuse panel is located on the right-hand...
Page 208 Fuses Fuse or relay number Fuse amp rating Protected components Fuel pump supply. — Not used. Not used (spare). Passive anti-theft system. Interior light. Driver door switch pack. Glove box illumination. Overhead console switch bank. C-MAX / C-MAX Hybrid (CCG) Canada/United States of America, enUSA, First Printing...
Page 209 Fuses Fuse or relay number Fuse amp rating Protected components Cigar lighter. Second row power point. Autowiper module. Autodimming rear view mirror. Not used (spare). — Not used. Liftgate release. Driver door unlock supply. 7.5A Multi-function display. GPS module. Sync. Not used (spare).
Page 210 Fuses Fuse or relay number Fuse amp rating Protected components Drive door unlock ground. 7.5A Electronic 15 feed. Restraints control module. Passenger air bag deactivation indicator. Not used (spare). Not used (spare). — Not used. Luggage Compartment Fuse Panel The fuse panel is located in the luggage compartment behind the left side wheel well.
Page 211 Fuses Fuse or relay number Fuse amp rating Protected components Door control unit front right. Door control unit rear left. Door control unit rear right. Passenger seat motor. Driver seat motor. Heated rear window. Ignition relay. Battery electronics control module. —...
Page 212 Fuses Fuse or relay number Fuse amp rating Protected components Luggage compartment outlet. — Not used. Blind spot detection. Parking aid module. Rear view camera. DC/AC power converter. — Not used. Driver seat heater. Passenger seat heater. — Not used. Power sun shade.
Page 213: Changing A Fuse
Fuses Fuse or relay number Fuse amp rating Protected components — Not used. Micro relay Rear wiper. Mini fuse. J case fuse. CHANGING A FUSE Fuses WARNING Always replace a fuse with one that has the specified amperage rating. Using a fuse with a higher amperage If electrical components in the vehicle are rating can cause severe wire damage and not working, a fuse may have blown.
Page 214 Fuses Callout Fuse Type Micro 2 Micro 3 Maxi Mini M Case J Case J Case Low Profile C-MAX / C-MAX Hybrid (CCG) Canada/United States of America, enUSA, First Printing...
Page 215: Maintenance
Maintenance Working with the Engine On GENERAL INFORMATION WARNING Have your vehicle serviced regularly to help maintain its roadworthiness and resale To reduce the risk of vehicle damage value. There is a large network of and/or personal burn injuries, do not authorized dealers that are there to help start your engine with the air cleaner you with their professional servicing...
Page 216: Under Hood Overview
Maintenance 2. Lower the hood and allow it to drop under its own weight for the last 8-12 in (20-30 cm). Note: Make sure that the hood is correctly closed. UNDER HOOD OVERVIEW WARNING The inverter system controller contains various high-voltage components that can cause serious bodily harm or death.
Page 217 Maintenance Engine coolant reservoir cap. See Engine Coolant Check (page 216). Engine oil filler cap. See Engine Oil Check (page 215). Engine oil dipstick. See Engine Oil Dipstick (page 215). Engine air filter cover. See Changing the Engine Air Filter (page 232). Inverter system controller.
Page 218: Engine Oil Dipstick
Check the level before starting the engine and make sure that the level is between Remove the filler cap. the MIN and the MAX marks. 2. Add engine oil that meets the Ford Make sure that your vehicle is on level specifications. See Capacities and ground.
Page 219: Oil Change Indicator Reset
Maintenance To prevent engine damage under these 5. After 25 seconds, a message conditions customers should follow these confirming that the reset is complete steps: displays. 6. Release the accelerator and brake • Drive your vehicle at full engine pedals. temperature for 15 to 30 minutes.
Page 220 Failure to follow this instruction could result in personal Note: Coolants marketed for all makes and injury. models may not be approved to Ford specifications and may cause damage to Never remove the coolant reservoir the cooling system. Resulting component...
Page 221 Maintenance 5. Check the coolant level in the coolant Do not add extra inhibitors or additives to reservoir the next few times you drive the coolant. These can be harmful and your vehicle. If necessary, add enough compromise the corrosion protection of prediluted engine coolant to bring the the coolant.
Page 222 Maintenance Coolant Change When Fail-Safe Mode Is Activated At specific mileage intervals, as listed in WARNINGS the scheduled maintenance information, Fail-safe mode is for use during the coolant should be changed. Add emergencies only. Operate your prediluted coolant approved to the correct vehicle in fail-safe mode only as long specification.
Page 223: Automatic Transmission Fluid Check
Maintenance Note: Driving your vehicle without repair If the coolant temperature gauge moves increases the chance of engine damage. fully into the red zone, or if the coolant temperature warning or service engine Engine Coolant Temperature soon messages appear in your information Management display, do the following: (If Equipped)
Page 224: Brake Fluid Check
Your vehicle is equipped with a lifetime unless you are adding fluid. fuel filter that is integrated with the fuel tank. Regular maintenance or replacement Only use fluid that meets Ford is not needed. specifications. See Capacities and Specifications (page 270).
Page 225: Changing The 12V Battery
Maintenance When a low voltage battery replacement CHANGING THE 12V BATTERY is necessary, see an authorized dealer to replace the low voltage battery with a Ford WARNINGS recommended replacement low voltage Batteries normally produce explosive battery that matches the electrical gases which can cause personal requirements of the vehicle.
Page 226: Checking The Wiper Blades
Maintenance presets, are also maintained in memory by CHECKING THE WIPER power from the low voltage battery. When BLADES a technician disconnects and connects the low voltage battery, these settings are erased. Complete the following procedure in order to restore the settings: With the vehicle at a complete stop, set the parking brake.
Page 227: C-Max / C-Max Hybrid (Ccg) Canada/United States Of America, Enusa, First Printing
Maintenance Note: Make sure the windshield is clean before using new wiper blades. 3. Press and hold the wiper lever in position A within three seconds. Lift the wiper arm and then press the wiper blade locking buttons together. 2. Slightly rotate the wiper blade. 3.
Page 228: Adjusting The Headlamps
Maintenance 8 feet (2.4 meters) Center height of lamp to ground 25 feet (7.6 meters) 2. Slightly rotate the wiper blade. Horizontal reference line 3. Disengage the wiper blade from the wiper arm. Park the vehicle directly in front of a wall or screen on a level surface, 4.
Page 229: Removing A Headlamp
Maintenance REMOVING A HEADLAMP 4. On the wall or screen you will observe a flat zone of high intensity light located at the top of the right hand Switch all of the lamps and the ignition portion of the beam pattern. If the top off.
Page 230 Maintenance Locating the headlamp bulbs: Remove the headlamp assembly. 2. Remove service cap. Direction indicator lamp. 3. Disconnect the electrical connector. Low beam headlamp. 4. Remove bulb from the headlamp High beam headlamp. assembly by turning it counterclockwise, then pull it straight Replacing the High Beam Headlamp out.
Page 231 Maintenance Replacing Fog, Park and Direction Indicator Bulbs Note: You cannot separate the fog lamp bulb from the bulb holder. Remove the fog lamp cover. 2. Remove the 2 screws. 3. Remove the lamp. 4. Disconnect the electrical connector. 5. Turn the bulb holder counterclockwise and remove it.
Page 232 Maintenance Replacing Reverse Lamp and Tail Make sure the headlamp control is in Lamp Bulbs the off position. 2. Open the liftgate. 3. Remove the trim panel cover. Make sure the lighting control is in the off position. 4. Disconnect the electrical connector. 2.
Page 233 Maintenance Replacing the Center High Mounted Brake Lamp Bulbs 6. Disconnect the electrical connector. Remove the bulb holder. 8. Gently press the bulb into the bulb Open the liftgate. holder, turn the bulb counterclockwise, 2. Detach the clips above the inboard side and remove the bulb.
Page 234: Bulb Specification Chart
Maintenance 6. Remove the bulb holder. Remove the bulb. BULB SPECIFICATION CHART Replacement bulbs are specified in the chart below. Headlamp bulbs must be marked with an authorized “D.O.T.” for North America to ensure lamp performance, light brightness and pattern and safe visibility.
Page 235: Changing The Engine Air Filter
Therefore we recommend that the air filter be serviced at a Ford dealer. Air Cleaner Assembly Components C-MAX / C-MAX Hybrid (CCG) Canada/United States of America, enUSA, First Printing...
Page 236 Maintenance Air cleaner assembly. Air cleaner cover. Air cleaner outlet tube. Positive crankcase ventilation (PCV) tube. Air cleaner intake tube. 4. Remove the bolts from each side of the Removing the Engine Air Filter air cleaner assembly (A) as shown with Element arrows.
Page 237 Maintenance Installing the Engine Air Filter Element Note: Clean the inside of the air cleaner assembly before installing a new air filter element. 4. Install and tighten the bolts to each side of the air cleaner assembly (A) as shown with arrows. 5.
Page 238: Vehicle Care
Vehicle Care GENERAL INFORMATION CLEANING PRODUCTS Materials Your dealer has many quality products available to clean your vehicle and protect For best results, use the following products its finishes. or products of equivalent quality: Name Specification Motorcraft® Bug and Tar Remover ZC-42 (U.S. & Canada) Motorcraft®...
Page 239: Waxing
Vehicle Care We recommend that you wash your vehicle • Use a spray with a 40° wide spray with a sponge and lukewarm water angle pattern. containing a car shampoo. • Keep the nozzle at a 12 in (305 mm) distance and 90°...
Page 240: Cleaning The Engine
Vehicle Care • Do not allow wax to come in contact • Never wash or rinse any ignition coil, with any non-body (low-gloss black) spark plug wire or spark plug well, or colored trim. The wax will discolor or the area in and around these locations. stain the parts over time.
Page 241: Cleaning The Interior
Vehicle Care CLEANING THE INTERIOR WARNINGS On vehicles equipped with Note: Do not allow air fresheners and hand seat-mounted airbags, do not use sanitizers to spill on interior surfaces. If a chemical solvents or strong spill occurs, wipe off immediately. Damage detergents.
Page 242: Cleaning The Instrument Panel And Instrument Cluster Lens
Vehicle Care To clean: CLEANING THE INSTRUMENT • Remove dust and loose dirt with a PANEL AND INSTRUMENT vacuum cleaner. CLUSTER LENS • Wipe the surface with a soft, damp cloth and a mild soap and water WARNING solution. Dry the area with a clean, soft Do not use chemical solvents or cloth.
Page 243: Cleaning Leather Seats
Vehicle Care Wipe up spilled liquid using a clean, You should: soft cloth as quickly as possible. • Remove dust and loose dirt with a vacuum cleaner. 2. Use Motorcraft Premium Leather and Vinyl Cleaner or a commercially • Clean and treat spills and stains as available leather cleaning product for soon as possible.
Page 244: Vehicle Storage
Re-wax as necessary when you wash your vehicle. We recommend that you use Ford service • Lubricate all hood, door and luggage wheel cleaner. Make sure that you read compartment hinges and latches with and follow the manufacturer’s instructions.
Page 245 Vehicle Care Miscellaneous • With your foot on the brake, shift through all the gears while the engine • Make sure all linkages, cables, levers is running. and pins under your vehicle are covered • We recommend that you change the with grease to prevent rust.
Page 246: Body Styling Kits
Vehicle Care BODY STYLING KITS The distance between the underside of your vehicle and the ground is less than that of other models. Drive with extreme care to avoid damage to your vehicle. C-MAX / C-MAX Hybrid (CCG) Canada/United States of America, enUSA, First Printing...
Page 247: Wheels And Tires
TIRE SEALANT AND INFLATOR Note: The temporary mobility kit contains enough sealant compound in the canister for one tire repair only. See an authorized Ford dealer for replacement sealant canisters. The kit is located under the front-row passenger seat. Loosen the Velcro strap to access the kit.
Page 248 • Only use the kit when the ambient (200 km). Drive only to the closest temperature is between -22°F (-30°C) authorized Ford dealer or tire repair shop to and 158°F (70°C). have your tire inspected. • Only use the sealing compound before •...
Page 249 Wheels and Tires * When inflation only is required Sealant compound contains latex. Use for a tire or other objects, the appropriate precautions to avoid any selector must be in the Air allergic reactions. position. Do not remove any foreign object that has pierced the tire.
Page 250 Wheels and Tires 5. Remove the warning sticker found near gauge reading will indicate the tire the air pressure gauge and place it on inflation pressure after about 30 the top of the instrument panel or the seconds of operation. You should center of the dash.
Page 251 WARNING Sealant canister and hose service kits can The power plug may get hot after use be obtained at an authorized Ford dealer. and should be handled carefully Empty sealant canisters may be disposed when unplugging.
Page 252 Wheels and Tires Removal of the Sealant Canister from the Kit 4. Rotate the sealant canister up 90 degrees and pull away from casing/housing to remove. Unwrap the dual purpose hose (black tube) from the compressor housing. Installation of the Sealant Canister to the Kit With the canister held perpendicular to the housing, insert the canister...
Page 253: Tire Care
Note: If you experience any difficulties Tire Quality Grades apply to new when you remove or install the sealant pneumatic passenger car tires. canister, contact your authorized Ford dealer They do not apply to deep tread, for assistance. winter-type snow tires,...
Page 254 Transportation Tire quality to lowest are AA, A, B, and C. The grades: The U.S. Department of grades represent the tire’s ability Transportation requires Ford to stop on wet pavement as Motor Company to give you the measured under controlled...
Page 255 Wheels and Tires Federal Motor Vehicle Safety *kPa: Kilopascal, a metric unit of Standard No. 139. Grades B and A air pressure. represent higher levels of *PSI: Pounds per square inch, a performance on the laboratory standard unit of air pressure. test wheel than the minimum required by law.
Page 256 Wheels and Tires Information Contained on the A. P: Indicates a tire, designated Tire Sidewall by the Tire and Rim Association, that may be used for service on Both United States and Canada cars, sport utility vehicles, Federal regulations require tire minivans and light trucks.
Page 257 Wheels and Tires G. Indicates the tire's speed rating. Letter Speed rating The speed rating denotes the rating speed at which a tire is designed 168 mph (270 km/h) to be driven for extended periods of time under a standard condition 186 mph (299 km/h) of load and inflation pressure.
Page 258 Wheels and Tires J. Tire Ply Composition and *Traction: The traction grades, Material Used: Indicates the from highest to lowest are AA, A, number of plies or the number of B, and C. The grades represent the layers of rubber-coated fabric in tire's ability to stop on wet the tire tread and sidewall.
Page 259 Wheels and Tires The tire suppliers may have C. Maximum Load Dual lb (kg) additional markings, notes or at psi (kPa) cold: Indicates the warnings such as standard load maximum load and tire pressure or radial tubeless. when the tire is used as a dual, defined as four tires on the rear Additional Information axle (a total of six or more tires on...
Page 260 Inflate all tires to the edge. In general, the larger the inflation pressure recommended number, the wider the tire. by Ford Motor Company. C-MAX / C-MAX Hybrid (CCG) Canada/United States of America, enUSA, First Printing...
Page 261 Ford post, next to the driver's seating recommends the use of a digital position), or Tire Label which is...
Page 262 Wheels and Tires When weather temperature 3. Add enough air to reach the changes occur, tire inflation recommended air pressure. pressures also change. A 10°F Note: If you overfill the tire, release (6°C) temperature drop can air by pressing on the metal stem cause a corresponding drop of in the center of the valve.
Page 263 Wheels and Tires Inspecting Your Tires and Tire Wear Wheel Valve Stems Periodically inspect the tire treads for uneven or excessive wear and remove objects such as stones, nails or glass that may be wedged in the tread grooves. Check the tire and valve stems for holes, cracks, or cuts that may permit air leakage and repair or replace the...
Page 264 Wheels and Tires or suspected have the tire U.S. DOT Tire Identification inspected by a tire professional. Number Tires can be damaged during Both United States and Canada off-road use, so inspection after Federal regulations require tire off-road use is also manufacturers to place recommended.
Page 265 20 psi (1.38 bar) not recommended by Ford can greater than the maximum affect the safety and performance pressure, a Ford dealer or other of your vehicle, which could result tire service professional should do in an increased risk of loss of the mounting.
Page 266 The use of wheels or tires not Highway Hazards recommended by Ford Motor Company may affect the No matter how carefully you drive operation of your tire pressure there’s always the possibility that...
Page 267: Using Snow Chains
Snow tires must be the same size, load index, speed rating as those assembly is defined as a spare originally provided by Ford. Use of wheel and tire assembly that is any tire or wheel not recommended by different in brand, size or...
Page 268: Tire Pressure Monitoring System
Wheels and Tires Consult your authorized dealer for them to the proper pressure. Driving on a information on other Ford Motor Company significantly under-inflated tire causes the approved methods of traction control. tire to overheat and can lead to tire failure.
Page 269 Wheels and Tires Understanding Your Tire Pressure 2. This device must accept any Monitoring System interference received, including interference that may cause undesired The tire pressure monitoring system operation. measures pressure in your four road tires Note: Changes or modifications not and sends the tire pressure readings to expressively approved by the party your vehicle.
Page 270 Wheels and Tires Low tire pressure Possible cause Customer action required warning light Solid warning light Tire(s) under-inflated Make sure tires are at the proper pres- sure. See Inflating your tires in this chapter. After inflating your tires to the manufacturer’s recommended pressure as shown on the Tire Label (located on the edge of driver’s door or the B-Pillar),...
Page 271: Technical Specifications
Ib-ft (Nm) M12 x 1.5 100 (135) Torque specifications are for nut and bolt threads free of dirt and rust. Use only Ford recommended replacement fasteners. Retighten the lug nuts to the specified torque within 100 miles (160 kilometers) after any wheel disturbance (such as tire rotation, changing a flat tire, wheel removal).
Page 272 Wheels and Tires Tighten lug nuts in the order shown. Wheel pilot bore Inspect the wheel pilot bore and mounting surface prior to installation. Remove any visible corrosion or loose particles. C-MAX / C-MAX Hybrid (CCG) Canada/United States of America, enUSA, First Printing...
Page 273: Capacities And Specifications
Capacities and Specifications ENGINE SPECIFICATIONS Engine 2.0L ATK iVCT Engine Cubic inches Required fuel Minimum 87 octane Firing order 1-3-4-2 Ignition system Coil on plug (COP) Compression ratio 12.3:1 Spark plug gap 0.051 in. ± 0.002 in. (1.3 mm ± 0.05 mm) C-MAX / C-MAX Hybrid (CCG) Canada/United States of America, enUSA, First Printing...
Page 274: Motorcraft Parts
Rear wiper blade WW-12 We recommend Motorcraft replacement parts available at your Ford dealer or at fordparts.com for scheduled maintenance. These parts meet or exceed Ford Motor Company’s specifications and are engineered for your vehicle. Use of other parts may impact vehicle performance, emissions and durability.
Page 275: Vehicle Identification Number
Capacities and Specifications VEHICLE IDENTIFICATION NUMBER The vehicle identification number is located on the left-hand side of the instrument panel. World manufacturer identifier Brake system, Gross Vehicle Weight Rating, Restraint Devices and their locations Make, vehicle line, series, body type Engine type Check digit Model year...
Page 276: Vehicle Certification Label
Capacities and Specifications VEHICLE CERTIFICATION TRANSMISSION CODE LABEL DESIGNATION The National Highway Traffic Safety Administration Regulations require that a Safety Compliance Certification Label be affixed to a vehicle and prescribe where The transmission code is on the Safety the Safety Compliance Certification Label Compliance Certification Label.
Page 277: Capacities And Specifications
Capacities and Specifications CAPACITIES AND SPECIFICATIONS Capacities WARNING The air conditioning refrigerant system contains refrigerant under high pressure. Only qualified personnel should service the air conditioning refrigerant system. Opening the air conditioning refrigerant system can cause personal injury. Item Capacity Engine oil 4.5 qt (4.3 L) Engine coolant...
Page 278 Capacities and Specifications Name Specification Brake fluid: WSS-M6C65-A2 Motorcraft® DOT 4 Low Viscosity (LV) High Performance Motor Vehicle Brake Fluid PM-20 Automatic transmission fluid (U.S.): WSS-M2C938-A Motorcraft® MERCON LV Automatic Transmission Fluid MERCON LV XT-10-QLVC Automatic transmission fluid (Canada): WSS-M2C938-A Motorcraft®...
Page 279 Capacities and Specifications If you use oil and fluids that do not meet Note: Ford recommends using DOT 4 Low the defined specification and viscosity Viscosity (LV) High Performance Brake Fluid grade, this may lead to: or equivalent meeting WSS-M6C65-A2. Use of any fluid other than the recommended •...
Page 280: Audio System
Audio systems capable of recognizing and may not function correctly when used in playing MP3 and WMA individual tracks Ford CD players. and folder structures work as follows: • There are two different modes for MP3...
Page 281: Audio Unit - Vehicles With: Am/Fm/Cd/Sync
Audio System • MP3 and WMA folder mode represents AUDIO UNIT - VEHICLES WITH: a folder structure consisting of one AM/FM/CD/SYNC level of folders. The CD player numbers all MP3 and WMA tracks on the disc WARNING (noted by the MP3 or WMA file extension) and all folders containing Driving while distracted can result in MP3 and WMA files, from F001 (folder)
Page 282 Audio System Vol and Power: Turn to adjust the volume. Press to switch the system on and off. Function buttons: Select different functions of the audio system depending on which mode you are in (such as Radio mode or CD mode). CD slot: Insert a CD.
Page 283 Audio System Tune and Play or Pause: In radio mode, press to search through the radio frequency band. In media mode, turn to select a new track. Press to either play or pause a track. This button also mutes the radio sources. Phone: Press to access the phone features of the SYNC system.
Page 284: Audio Unit - Vehicles With: Am/Fm/Cd/ Sync/Touchscreen Display
Audio System Note: Some features, such as SIRIUS AUDIO UNIT - VEHICLES WITH: satellite radio, may not be available in your AM/FM/CD/SYNC/ location. Check with an authorized dealer. TOUCHSCREEN DISPLAY Note: The touchscreen system controls most of the audio features. See your SYNC WARNING information.
Page 285: Audio Unit - Vehicles With: Am/Fm/Cd/Satellite Radio
Audio System Eject: Press to eject a CD. DISP: Press to switch the display screen on and off. SOUND: Press to access settings for Treble, Midrange, Bass, Fade or Balance. Seek, Fast Forward and Reverse: In radio mode, select a frequency band and press either button.
Page 286 Audio System Vol and Power: Turn to adjust the volume. Press to switch the system on and off. Function buttons: Select different functions of the audio system depending on which mode you are in (such as Radio mode or CD mode). CD slot: Insert a CD.
Page 287 Audio System TUNE and Play or Pause: In radio mode, press to search through the radio frequency band. In SIRIUS mode, press to find the previous or next available satellite radio station. Press to either play or pause a track. This button also mutes the radio sources.
Page 288 Audio System Radio Manual Tune Use the left and right arrows to go up or down the frequency band. Scan Select for a brief sampling of all available channels. Select to store the six strongest local stations on the AM- AST and FM-AST frequency bands.
Page 289 Audio System Audio Settings Speed Compensated Adjusts the volume to compensate for speed and wind Volume noise. You can set the system between 0 and +7. Sound Select to adjust settings for Treble, Midrange, Bass, Fade or Balance. Occupancy Mode Select to optimize sound quality for the chosen seating position.
Page 290: Audio Unit - Vehicles With: Sony Audio System
Audio System Note: Some features, such as SIRIUS AUDIO UNIT - VEHICLES WITH: satellite radio, may not be available in your SONY AUDIO SYSTEM location. Check with an authorized dealer. Note: The touchscreen system controls WARNING most of the audio features. See your SYNC Driving while distracted can result in information.
Page 291: Digital Radio
Audio System Seek, Fast Forward and Reverse: In radio mode, select a frequency band and press either button. The system stops at the first station it finds in that direction. In SIRIUS mode, press to select the next or previous satellite radio station.
Page 292 Audio System HD Radio Reception and Station Troubleshooting Potential reception issues Reception area If you are listening to a multicast station and you are on the fringe of the reception area, the station may mute due to weak signal strength. If you are listening to HD1, the system switches back to the analog broadcast until the digital broadcast is available again.
Page 293: Satellite Radio
DTS U.S. and foreign patents. HD Radio and the HD and HD Radio logos SiriusXM® broadcasts a variety of music, are proprietary trademarks of DTS Ford news, sports, weather, traffic and Motor Company and DTS are not entertainment satellite radio channels. For...
Page 294 Ford Motor Company shall not be of your vehicle. See an authorized dealer responsible for any such programming for availability.
Page 295 Audio System Troubleshooting Message Condition Action Acquiring… Radio requires more than No action required. This two seconds to produce message should disappear audio for the selected shortly. channel. Satellite antenna fault There is an internal module If this message does not or system failure present.
Page 296: Usb Port
Audio System The USB port allows you to plug in media USB PORT playing devices, memory sticks and charge devices (if supported). See your SYNC WARNING information. Driving while distracted can result in loss of vehicle control, crash and injury. We strongly recommend that you use extreme caution when using any device that may take your focus off the road.
Page 297: Sync
SYNC (If Equipped) GENERAL INFORMATION • Use the advanced voice recognition SYNC is an in-vehicle communications system. system that works with your Bluetooth-enabled cellular phone and • Charge your USB device (if your device portable media player. This allows you to: supports this).
Page 298 SYNC (If Equipped) Sunday, 10:30am-7:30pm EST. When using SYNC: • Do not operate playing devices if the In the United States, call 1-800-392-3673. power cords or cables are broken, split In Canada, call 1-800-565-3673. or damaged. Place cords and cables Times are subject to change due to out of the way, so they do not interfere with the operation of pedals, seats,...
Page 299: Using Voice Recognition
SYNC module. Ford Motor This system helps you control many Company and Ford of Canada will not features using voice commands. This access the system data for any purpose allows you to keep your hands on the other than as described absent consent, a wheel and focus on what is around you.
Page 300 SYNC (If Equipped) System Interaction and Feedback The default setting is to a higher level of interaction in order to help you learn to use The system provides feedback through the system. You can change these settings audible tones, prompts, questions and at any time.
Page 301: Using Sync With Your Phone
SYNC (If Equipped) To adjust this setting press the voice button, when prompted say: Voice Command Action and Description voice settings Then any of the following: phone confirmation on When enabled, this feature will prompt you to confirm any voice initiated call command prior to the call being placed.
Page 302 SYNC (If Equipped) Other features, such as text messaging 4. When prompted on your cell phone’s using Bluetooth and automatic phonebook display, confirm that the PIN provided download, are phone-dependent features. by SYNC matches the PIN displayed To check your phone's compatibility, see on your cell phone.
Page 303 SYNC (If Equipped) Depending on your phone's capability and SYNC may prompt you with more cell your market, the system may prompt you phone options. Your cell phone may also with questions, such as setting the current prompt you to give SYNC permission to phone as the primary phone (the phone access information.
Page 304 SYNC (If Equipped) Voice Command To access text messages say: [text] (messages | message) Voice Command help [text] (messages | message) ___ is a dynamic listing that should be the Then say any of the following: name of a contact in your phonebook. For (listen to | read) ([text] message) example you could say "Call Home".
Page 305 SYNC (If Equipped) on the steering wheel or select the end call option in the audio display. Voice Command Receiving Calls (connect | You can state the name of device) ___ the desired device, such as Accepting calls “My iPhone”,“My Galaxy” or“My iPod”.
Page 306 SYNC (If Equipped) Menu Item Description and action Mic. off Switch your vehicle's microphone off. To switch the microphone on, select the option again. Privacy Switch a call from an active hands-free environment to your cellular phone for a more private conversation. When selected, the audio display indicates the call is private.
Page 307 SYNC (If Equipped) Display Description and action Dial a number Enter numbers using the audio system's numeric keypad. Phonebook Access your downloaded phonebook. 1. Press the OK button to confirm and enter. You can use the options at the bottom of the screen to access an alphabetical category quickly.
Page 308 SYNC (If Equipped) Using the screen you also have the following options: Menu Description and action Item Ignore Select this option, or do nothing, and the message goes into your text message inbox. View Select the view option to open the text message. Once selected, you have the ability to have the message read to you, to view other messages.
Page 309 SYNC (If Equipped) Sending a Text Message Note: You can send text messages either by choosing a contact from the phonebook Note: You can only send a text message to and selecting the text option from the audio one recipient at a time. display or by replying to a received message Select the send option when the in the inbox.
Page 310 SYNC (If Equipped) Menu Item Phonebook preferences Add contacts Push the desired contacts on your cellular phone. See your device's manual on how to push contacts. Press the OK button to add more contacts from your phonebook. Delete When a message asking you to delete appears, select the option to confirm.
Page 311 SYNC (If Equipped) Menu Item Description and action 2. When a message to begin pairing appears in the audio display, search for SYNC on your phone. See your phone's manual if necessary. 3. When prompted on your cell phone’s display, confirm that the PIN provided by SYNC matches the PIN displayed on your cell phone.
Page 312 SYNC (If Equipped) Scroll to select from the following options: Display Description and action Bluetooth on Check or uncheck this option to switch the system's Bluetooth interface off or on. Select this option, and then press the OK button to change the option's status. Set defaults Return to the factory default settings without erasing your indexed information (such as phonebook, call history, text...
Page 313: Sync Applications And Services
SYNC (If Equipped) Note: The SYNC 911 Assist feature must be SYNC APPLICATIONS AND set on before the incident. SERVICES (If Equipped) Note: The SYNC 911 Assist feature only operates in the U.S., Canada or in a territory In order for the following features to work, in which 911 is the emergency number.
Page 314 SYNC (If Equipped) Setting 911 Assist On or Off • A connected Bluetooth-enabled phone must have adequate network coverage, Press Menu then select battery power and signal strength. • The vehicle must have battery power Menu Action and Description and be located in the U.S., Canada or Item in a territory in which 911 is the SYNC-Applications...
Page 315 Note: For information on available apps, supported smartphone devices and Accessing an App's Menu troubleshooting tips please visit the Ford When an app is running through SYNC, website. press the right arrow button on the steering Availability of SYNC AppLink enabled Apps wheel control to access the app menu.
Page 316 SYNC (If Equipped) To Access Using Voice Commands Press the voice button then when prompted say: Menu Item Action and Description mobile (apps | Say the name of the application after the tone. applications) The app should start. When an app is running through SYNC, you can press the voice button and speak commands specific to the app, for example "Play Playlist Road Trip".
Page 317 This includes Data is sent to Ford in the United States any additional charges incurred due to through the connected device. The driving in areas when roaming out of a home information is encrypted and includes your network.
Page 318: Using Sync With Your Media Player
SYNC (If Equipped) There are three possible statuses: Menu Item Action and Description Update Needed The system has detected a new app requiring authorization or a general permissions update is required. Up-To-Date No update is required. Updating... The system is trying to receive an update. Update settings Menu Item Action and Description...
Page 319 SYNC (If Equipped) To Connect Using Voice Commands To Connect Using the System Menu Plug the device into one of the vehicle's Plug the device into one of the vehicle's USB ports. USB ports. 2. Press the MEDIA button and select Press the voice button and when either USB 1 or USB 2 from the media prompted, say:...
Page 320 SYNC (If Equipped) Voice Command Description and Action (USB [stick] | iPod | MP3 You can now play music by saying any of the appropriate [player]) voice commands. You can say any of the voice commands that appear within open and close brackets that are separated by |.
Page 321 SYNC (If Equipped) Command Description and Action shuffle [all] [on] Plays the current playlist in a random order. (Not all devices support this command.) shuffle off ((who's | who is) this | who plays this | At any time during playback, you can press (what's | what is) playing [now] | (what the voice button and ask the system what is | which) (song | track | artist) is this |...
Page 322 SYNC (If Equipped) Message Description and Action Options This will enter the media menu. Then any of the following: Message Description and Action Shuffle Choose to shuffle or repeat your music. Once you make your choice, it remains on until you switch it off. Repeat track Choose to shuffle or repeat your music.
Page 323 SYNC (If Equipped) If there are media files, you have the following options: Display Description and Action Play all Play all indexed media files from your device one at a time in numerical order. Press the OK button to select. The first track title appears in the display.
Page 324 SYNC (If Equipped) Display Description and Action 2. Scroll to browse indexed media files on the device, and then press the OK button. Reset USB Resets the USB index. After the new indexing is complete, you can choose what to play from the USB song library. You can use the buttons at the bottom of the audio display to jump to a certain alphabetical category quickly.
Page 325 SYNC (If Equipped) Voice Commands for Audio Voice Command Sources ((who's | who is) this | who plays this | Your voice system allows you to change (what's | what is) playing [now] | (what audio sources with a simple voice | which) (song | track | artist) is this | command.
Page 326 SYNC (If Equipped) Voice Command Voice Commands [tune [to]] FM 2 [tune [to]] SAT 2 preset ___ [tune [to]] (FM ___ | ___ [FM]) [tune [to]] SAT 3 preset ___ [tune [to]] FM preset ___ tune [to] [Sirius] FM ___ HD ___ Help [tune [to]] Sirius You can say the...
Page 327: Sync Troubleshooting
SYNC (If Equipped) Use the website at any time to check your Voice Command phone's compatibility, register your account and set preferences as well as (shuffle | random | mix) (CD [player] | access a customer representative via an disc) [on] online chat (during certain hours).
Page 328 SYNC (If Equipped) Phone issues Issue Possible cause(s) Possible solution(s) If the missing contacts are stored on your SIM card, try moving them to the device memory. Remove any pictures or special ring tones associ- ated with the missing contact. Depending upon your phone, you may have to grant SYNC permission to access your...
Page 329 SYNC (If Equipped) Phone issues Issue Possible cause(s) Possible solution(s) Turn off the Auto phone- book download setting. This is a phone-dependent Go to the website to review feature. your phone's compatibility. Text messaging is not Try turning off the device, working on SYNC.
Page 330 SYNC (If Equipped) USB and media issues Issue Possible cause(s) Possible solution(s) Make sure you correctly connect the device to SYNC, The device is not connected. and that you have pressed play on your device. Your music files may not contain the correct artist, Make sure that all song song title, album or genre...
Page 331 SYNC (If Equipped) Voice command issues Issue Possible cause(s) Possible solution(s) Say the song or artist exactly as listed. If you say "Play Artist Prince", the system does not play music by Prince and the Revolution You may be saying the or Prince and the New name differently than the Power Generation.
Page 332 SYNC (If Equipped) Voice command issues Issue Possible cause(s) Possible solution(s) The system works better if The system may not be you list full names, such as reading the name the same "Joe Wilson" rather than way you are saying it. "Joe".
Page 333 Possible solution(s) login on the app on the phone before using them with AppLink. Also, some may have a "Ford SYNC" setting, so check the app's settings menu on the phone. Closing and restarting apps may help SYNC find the application if you cannot discover it inside the vehicle.
Page 334 Force close or uninstall the a limited number of apps you do not want SYNC bluetooth ports apps can to find. If the app has a "Ford I can only see some of the use to connect. If you have SYNC" setting, disable that...
Page 335: General Information
SYNC (If Equipped) Getting to Know Your System GENERAL INFORMATION The SYNC 3 system allows you to interact WARNING with a variety of features using the touchscreen and voice commands. By Driving while distracted can result in integrating with your Bluetooth enabled loss of vehicle control, crash and phone, the touchscreen provides easy injury.
Page 336 SYNC (If Equipped) Item Menu Item Action and Description Status Bar This bar displays icons and messages pertaining to current system activities including climate settings, voice commands and phone functions such as text messages. Home This button is available on the main screens. Pressing it takes you to the home screen view.
Page 337 SYNC (If Equipped) Callout Item Description Microphone Mute This icon displays when your phone's microphone is muted. A caller cannot hear you. Mute This icon displays when the audio system is muted. Download This icon displays when SYNC 3 has received a soft- ware update.
Page 338 SYNC (If Equipped) Callout Item Description 911 Assist Off This icon displays when 911 Assist is set to off and your phone is connected to SYNC. Bluetooth Alert This icon displays when there is an active Bluetooth alert. Bluetooth This icon displays to show an active Bluetooth connection.
Page 339 SYNC (If Equipped) Feature Bar Item Functions For plug-in vehicles, this is where you find the Charge Settings information. The system also asks short questions Cleaning the Touchscreen (confirmation prompts) when it is not sure of your request or when there are multiple You can remove fingerprints with a dry, possible responses to your request.
Page 340 SYNC (If Equipped) You can make the following adjustments using the information display SYNC 3 screen: Option Information Audio Information for current audio playing. Select source. Naviga- View current road and speed limit (if information is available). tion View current route, next turn, time to your destination (depending on cluster level), distance to destination (depending on cluster level) and ability to cancel route.
Page 341 SYNC (If Equipped) Option Information Quick All calls Incoming calls Outgoing calls Missed calls dial If you are on a call, the call information displays on the information display. If you receive a call, you can accept it by selecting OK on the right-hand steering wheel controls.
Page 342 Website time which could increase the risk of serious injury or death after a crash. If you www.owner.ford.com do not hear 911 Assist within five seconds www.syncmyride.ca of the crash, the system or phone may be damaged or non-functional.
Page 343 SYNC (If Equipped) Before making the call: Website • SYNC provides a short window of time www.syncmaroute.ca (about 10 seconds) to cancel the call. If you fail to cancel the call, SYNC For important information about airbag attempts to dial 911. deployment and the fuel pump shut-off •...
Page 344 SYNC (If Equipped) Safety Information • Do not leave playing devices in your vehicle during extreme conditions as it WARNING could cause them damage. See your device's user guide for further Driving while distracted can result in information. loss of vehicle control, crash and •...
Page 345 You can then select to download vehicle remotely. The app also connects the update. you with other vehicle resources like a parking locator, roadside assistance, dealer locations and Ford Support. MyFord Mobile C-MAX / C-MAX Hybrid (CCG) Canada/United States of America, enUSA, First Printing...
Page 346 SYNC (If Equipped) You will need an empty USB drive. Please You must also give the system permission check the website for minimum to update automatically. Upon vehicle requirements. Once you have inserted the delivery, the System asks you if you would USB drive into your computer, choose to like to use the automatic update feature.
Page 347 Privacy Information SYNC 3 module. Ford Motor Company and Ford of Canada do not access the system When you connect a cellular phone to data for any purpose other than as SYNC 3, the system creates a profile within...
Page 348: Home Screen
SYNC (If Equipped) HOME SCREEN Item Tile Home screen display Audio Shows the active media source. If your vehicle does not have navigation, this space contains the compass. Phone The name of the connected phone appears on the screen. The status of the phone features also appear.
Page 349: Using Voice Recognition
SYNC (If Equipped) Item Tile Home screen display If your vehicle does not have navigation, this space contains the audio information. If equipped. You can access each feature controlled by You can touch any of the feature displays SYNC 3 through a variety of commands. to access that feature.
Page 350 SYNC (If Equipped) Audio Voice Commands Included here are some of the most popular commands for each SYNC 3 ___ is a dynamic listing, meaning that for feature. audio voice commands it can be the name of a Sirius channel or a channel number, a radio frequency number, or the name of an artist, album, song or a genre.
Page 351 SYNC (If Equipped) Climate Voice Commands ___ is a dynamic listing, meaning that for climate voice commands it can be the You can control the temperature of the desired degrees for the temperature vehicle using voice commands. setting. To adjust the temperature, say: Voice command Description Climate Set Temperature ___...
Page 352 SYNC (If Equipped) Please make sure that you are saying the contact list. contact name exactly as it appears in your Once you have provided the digits of the phone number, you can say the following commands: Voice Command Description <0-9>...
Page 353 SYNC (If Equipped) You can find an address, a point of interest (POI), or search for points of interest by category: Voice command Description Find an Address Allows you to enter the address search functionality. You can also search for an address in a specific state or province. Find a ___ State the name of the POI category or major brand name you would like to search for such as "Find restaurants".
Page 354 SYNC (If Equipped) Mobile App Voice Commands (If Equipped) The following voice commands are always available: Voice command Description Mobile Apps SYNC 3 will prompt you to say the name of an app to start it on SYNC 3. List Mobile Apps SYNC 3 will list all of the currently available Mobile Apps.
Page 355 SYNC (If Equipped) Voice Settings Commands You can say the following commands to access the voice settings: Voice command Description Voice Settings Allows you to enter the voice settings functionality. Interaction Mode Sets standard prompting with longer prompts. Standard Interaction Mode Sets advanced prompting with shorter prompts.
Page 356: Entertainment
SYNC (If Equipped) ENTERTAINMENT You can access these options using the touchscreen or voice commands. Message Message and description Sources Sources Press this button to select the source of Direct Tune media you want to listen to. Presets Menu item SIRIUS The name of the USB that is plugged in displays here.
Page 357 SYNC (If Equipped) Menu item Bluetooth Stereo Apps If you have SYNC 3 compatible apps on your connected smart phone, they display here as individual source selections. * This feature may not be available in all markets and requires an active subscription. Once you have entered the station's AM/FM Radio call numbers, you can select:...
Page 358 Your factory-installed its prices, at any time, with or without notice SiriusXM satellite radio system includes to you. Ford Motor Company shall not be hardware and a limited subscription term responsible for any such programming that begins on the date of sale or lease of changes.
Page 359 SYNC (If Equipped) Menu item Action and description Replay Replay audio on the current channel. You can replay approx- imately 45 minutes of audio as long as you remain tuned to the current station. Changing stations erases the previous audio. Live When you are in replay mode, you are not able to select a different preset until you...
Page 360 SYNC (If Equipped) Troubleshooting tips Message Cause Action Acquiring Signal Radio requires more than two No action required. This seconds to produce audio for message should disappear the selected channel. shortly. Satellite antenna fault There is an internal module or If this message does not clear system failure present.
Page 361 SYNC (If Equipped) HD Radio technology is the digital The HD logo is grey when acquiring a digital evolution of analog AM/FM radio. Your station, and then changes to orange when system has a special receiver that allows digital audio is playing. When this logo is it to receive digital broadcasts (where available, you may also see Title and Artist available) in addition to the analog...
Page 362 SYNC (If Equipped) HD Radio Reception and Station Troubleshooting Potential reception issues Reception area If you are listening to a multicast station and you are on the fringe of the reception area, the station may mute due to weak signal strength. If you are listening to HD1, the system changes back to the analog broadcast until the digital broadcast is available again.
Page 363 HD Radio and the HD and HD http://hdradio.com/stations/feedback Radio logos are proprietary trademarks of DTS Inc. Ford Motor Company and DTS Inc. are not responsible for the content sent using HD Radio technology. Content may Once you select this option, the system be changed, added or deleted at any time returns you to the main audio screen.
Page 364 SYNC (If Equipped) Bluetooth Stereo or USB access media that you store on your Bluetooth device or USB device such as Bluetooth Stereo and USB allow you to music, audio books or podcasts. The following buttons are available for Bluetooth and USB: Button Function Repeat...
Page 365 SYNC (If Equipped) Button Function Composers A-Z Jump This button allows you to choose a specific letter to view within the category you are browsing. Explore Device If available, this allows you to browse the folders and files on your USB device. Supported Media Players, Formats USB Ports and Metadata Information...
Page 366: Phone
SYNC (If Equipped) 4. Confirm that the six-digit number PHONE appearing on your phone matches the six-digit number on the touchscreen. WARNING 5. The touchscreen indicates when the Driving while distracted can result in pairing is successful. loss of vehicle control, crash and 6.
Page 367: Phone Menu
To check your phone’s compatibility, see your phone’s manual or visit the Phone Menu website: This menu becomes available after pairing Websites a phone. owner.ford.com Item Menu Item Action and Description Recent Displays your recent calls. Call List You can place a call by selecting an entry from this list.
Page 368 SYNC (If Equipped) Item Menu Item Action and Description You can also sort the calls by selecting the drop down menu at the top of the screen. You can choose: Incoming Outgoing Missed Contacts All of your contacts from your phone display in alphabet- ical order.
Page 369 SYNC (If Equipped) To call a number in your contacts, To accept the call, select: select: Menu Item Menu Item Action and Description Accept Contacts You can then select the Note: You can also accept the call by name of the contact you pressing the phone button on the steering want to call.
Page 370 SYNC (If Equipped) Item Item Privacy Transfer the call to End Call Immediately end a the cell phone or phone call. You can back to SYNC 3. also press the button on the Text Messaging steering wheel. Note: Downloading and sending text Keypad Press this to access messages using Bluetooth are cell...
Page 371: Navigation
SYNC (If Equipped) 2. Follow the prompts on the touchscreen. Menu Item 3. Follow the prompts that appear on Android Auto Preferences your phone to allow access to Apple CarPlay. Enable Android Auto After completing the setup, your phone connects to CarPlay automatically when Note: Android Auto must be switched on plugged into a USB port.
Page 372 SYNC (If Equipped) Map Mode North up (2D map) always shows the northern direction to Map mode shows advanced viewing be upward on the screen. comprised of 2D city maps, 3D landmarks and 3D city models (when available). 2D 3D map mode provides an city maps show detailed outlines of elevated perspective of the map.
Page 373 SYNC (If Equipped) If you have subscribed to SiriusXM Traffic You can choose to display traffic icons on and Travel Link (where available), traffic the map representing twelve different flow will be indicated on the map by green types of incidents. See Settings (page (clear), yellow (slowing), and red 383).
Page 374 SYNC (If Equipped) Menu Item Description Latitude and Longitude (##.###### , ##.######) This is in a decimal degrees format, one to six decimal places are accepted. You are given autocomplete options below the address bar to select as you type. If you do not give an exact destination, a menu displays with your possible selections.
Page 375 SYNC (If Equipped) Menu Item Description The address saves as a favorite and you see the favorites screen. You can now select this address from the favorites screen. Point of Interest POI categories that may display (based on market and vehicle (POI) Categories configuration): Food...
Page 376 SYNC (If Equipped) Once you have chosen you destination, press: Menu Item Action and Description Start The system uses a variety of screens and prompts to guide you to your destination. During Route guidance, you can press the maneuver arrow icon on the map if you want the system to repeat route guidance instructions.
Page 377 SYNC (If Equipped) Button Traffic List You can find the SiriusXM Traffic and Travel Link information by pressing this button. This information requires an active subscription to SiriusXM Traffic and Travel Link. When a route is not active, a list of nearby traffic incidents displays (if any are present).
Page 378 SYNC (If Equipped) Menu Item Add Waypoint The waypoint list then appears and you are able to re-order all of your waypoints by selecting the menu icon on the right hand side of the location. You can select up to five waypoints.
Page 379: Electric Vehicle Information
SYNC (If Equipped) For restaurants, cityseeker can provide The system calculates a reasonable information such as star rating, average efficient route based on available speed cost, review, handicap access, hours of limits, traffic, and road conditions. You may operation, and website address. know a local short cut that is more efficient at a given time than the route provided by For hotels, cityseeker can provide...
Page 380 SYNC (If Equipped) Callout Item Description Power Flow This indicates which mode is active within the vehicle system. Menu Item Action and Description Status: Hybrid Drive The electric motor and gasoline engine are powering the vehicle. Status: Charging HV The hybrid system is storing Battery power in the high-voltage battery.
Page 381 SYNC (If Equipped) Callout Item Description Status: Electric Drive The vehicle is driving in electric mode (the power is coming from the electric motor). The gasoline engine is off in this mode. Motor-to-Wheel Flow Shows the direction of power flow between the wheels and the electric motor.
Page 382 SYNC (If Equipped) Callout Item Description Fuel-to-Engine Flow Shows flow from the fuel tank to the engine when the engine is on and using fuel (there are some cases where the engine is on, but not using any fuel). When the engine is on, but not using fuel, the engine node is active, but the fuel flow path is off.
Page 383: Apps
Websites Note: Available AppLink enabled apps will owner.ford.com vary by market. www.syncmyride.ca C-MAX / C-MAX Hybrid (CCG) Canada/United States of America, enUSA, First Printing...
Page 384 Note: AppLink is a native SYNC system The connected device sends data to Ford feature. Accessing mobile apps through in the United States. The information is AppLink is only possible when Android Auto encrypted and includes your VIN, SYNC 3 or Apple CarPlay are disabled.
Page 385 Speed, and/or Push notifications. You by SiriusXM Traffic and Travel Link. can enable all groups or none of them Note: Neither Sirius nor Ford is responsible during the initial app permissions prompts. for any errors or inaccuracies in the SiriusXM...
Page 386: Settings
SYNC (If Equipped) Menu Item Action and Description Traffic on Route Touch these buttons to identify traffic incidents on your route, near your vehicle’s current location or near any of your favorite Traffic Nearby places, if programmed. Fuel Prices Touch this button to view fuel prices at stations close to your vehicle’s location or on an active navigation route.
Page 387 SYNC (If Equipped) Sound Settings Speed Adjusts the amount the audio system volume increases with speed, Compensated or turns the feature off. Vol. Occupancy Mode Optimizes the sound based on the location of the listeners. Sound Settings Stereo Surround Your vehicle might not have all of these features. Media Player This button is available when a media device such as a Bluetooth Stereo or USB...
Page 388 SYNC (If Equipped) Menu Item Action and Description Gracenote® Data- This allows you to view the version level of the Gracenote Database. base Info Device Informa- This allows you to view the manufacturer and model number of your tion media device. Update Media Erase the stored in media information in order to re-index.
Page 389 To check your phone’s website: compatibility, see your phone’s manual or visit the website. Website owner.ford.com Alternatively, to add a phone, select: www.syncmyride.ca Menu Item www.syncmaroute.ca Add Phone Once you have paired a device you can Then select: adjust the following options.
Page 390 SYNC (If Equipped) Menu Item Action and Description Disconnect Make Primary Allows you to select this device to be your preferred device. Delete Removes the selected device from the system. Pressing the info icon next to the device name allows you to see phone and device information Menu Item Action and Description...
Page 391 SYNC (If Equipped) Menu Item Action and Description Text Messaging You can then select: No Alert No sound plays when a message comes to your phone. (Silence) You can select one of the three available notification sounds. Voice Readout When enabled, a voice prompt alerts you when you receive a new message.
Page 392 SYNC (If Equipped) Menu Item Action and Description FM HD Radio Activation of this feature allows you to listen to HD radio broadcasts. AM HD Radio (Dependent on current radio source, If Avail- able) Radio Text This feature is available when FM Radio is your active media source. Activate this feature to have the system display radio text.
Page 393 SYNC (If Equipped) Map Preferences Menu Item Action and Description Map Preferences Then select any of the following: 3D City Model When this option is active, the system shows 3D renderings of build- ings. Breadcrumbs When enabled, your vehicle’s previously traveled route displays with white dots.
Page 394 Voice Only Only voice instructions are given. Tones Only Only a tone sounds to prompt you. The connected devices sends data to Ford Navigation Source Selection in the United States. The encrypted information includes your VIN, SYNC 3 The screen lists available alternative module number, anonymous usage navigation sources using AppLink.
Page 395 SYNC (If Equipped) Note: Standard data rates will apply. Ford is not responsible for any additional charges you may receive from your service provider, when your vehicle sends or receives data through the connected device. This includes any additional charges incurred due to driving in areas when roaming out of a home network.
Page 396 Note: Ford is not responsible or liable for General any damages or loss of privacy relating to usage of an app, or dissemination of any...
Page 397 SYNC (If Equipped) Menu Item Action and Description Wi-Fi Enable this option to connect to Wi-Fi for SYNC 3 vehicle software updates. View Available This provides you with a list of available Wi-Fi networks within range. Networks Clicking on a network from the list allows you to connect or disconnect from that network.
Page 398 Tap a color once to active ambient lighting. and data plan usage, is shared between This sets the color to the highest intensity. Ford and the vehicle network carrier to provide the Vehicle Hotspot service in You can drag the colors up and down to accordance with your vehicle network carrier increase or decrease the intensity.
Page 399 SYNC (If Equipped) Onboard Modem Serial Number (ESN) shows you the ESN number for your system. You need this number for certain Selecting this button on the settings menu registrations such as Satellite Radio. Display To make adjustments using the touchscreen, select: Menu Item Action and Description Display Off...
Page 400: Sync 3 Troubleshooting
Note: If the system is locked and you refer to the tables below. cannot remember the PIN, please contact To check your cell phone's compatibility, the Customer Relationship Center. refer to the regional Ford or Lincoln United States: 1-800-392-3673 website. Canada: 1-800-565-3673 Cell phone issues...
Page 401 SYNC (If Equipped) Cell phone issues Issue Possible cause Possible solution You must switch on your cell phone and the automatic phonebook download feature on SYNC 3. Try switching your cell phone off, resetting it or removing the battery, then try again. Make sure you allow SYNC 3 to retrieve contacts from your phone.
Page 402 SYNC (If Equipped) Cell phone issues Issue Possible cause Possible solution • Press the blue circle to the right of the device named with your vehicle make and model to enter the next menu. • Turn Show Notifications on. • Disconnect then reconnect your iPhone from the SYNC 3 system to activate this settings update.
Page 403 SYNC (If Equipped) USB and Bluetooth Stereo issues Issue Possible cause Possible solution Disconnect the device from SYNC 3. Try switching your device off, resetting it or removing the battery, then reconnect it to SYNC 3. Make sure you are using the manufacturer's Possible device malfunc- cable.
Page 404 SYNC (If Equipped) USB and Bluetooth Stereo issues Issue Possible cause Possible solution The file format is not Convert the file to a supported format. See supported by SYNC 3. Entertainment (page 353). The device needs to be Update media index. See Settings (page re-indexed.
Page 405 SYNC (If Equipped) Wi-Fi Issues Issue Possible cause Possible solution Disconnecting Weak signal probably Position the vehicle close to the hotspot after successful due to distance from the with the front of the vehicle facing the connection. hotspot, obstruction or hotspot direction and remove obstacles if high interference.
Page 406 SYNC (If Equipped) Wi-Fi Issues Issue Possible cause Possible solution SYNC 3 is not SYNC 3 does not SYNC 3 currently does not provide a seen when currently provide a hotspot searching for hotspot. Wi-Fi networks from your phone or other devices. Software down- Poor signal strength, too Check the signal quality (under network...
Page 407 AppLink. Also, some may have a "Ford SYNC" setting, so check the app's settings menu on the phone. Closing and restarting apps may help SYNC 3 find the application if you cannot discover it inside the vehicle.
Page 408 Some Android devices Force close or uninstall the apps you do not have a limited number of want SYNC 3 to find. If the app has a "Ford I can only see Bluetooth ports that SYNC" setting, disable that setting in the some of the apps can use to connect.
Page 409 SYNC (If Equipped) Voice command issues Issue Possible cause Possible solution Review the cell phone voice commands and the media voice commands at the beginning of their respective sections. You may be using the SYNC 3 does wrong voice commands. Refer to the audio display during an active not understand voice session to find a list of voice...
Page 410 SYNC (If Equipped) Voice command issues Issue Possible cause Possible solution SYNC 3 applies the phonetic pronunciation rules of the selected language to the The SYNC 3 contact names stored on your cell phone. voice control system is having You may not be saying Helpful Hint: You can select your contact trouble recog- the name exactly as it...
Page 411 SYNC (If Equipped) Personal Profiles Issue Possible cause and solution Personal Profiles have not been set up. An invalid profile name was entered. A memory button was not selected when prompted. I cannot create a profile. The vehicle’s ignition was not On and in Park or was shifted out of Run or Park while creating a profile.
Page 412 SYNC (If Equipped) Personal Profiles Issue Possible cause and solution The keyfob being used is not linked to a profile. The wrong keyfob is being used. A button other than unlock or remote start is being pressed on a linked keyfob. The Personal Profile was deleted.
Page 413 5 seconds the screen will go black. Allow 1-2 minutes for the system reset to complete. You may then resume using the SYNC 3 system. For additional assistance with SYNC 3 troubleshooting, refer to the regional Ford or Lincoln website. C-MAX / C-MAX Hybrid (CCG) Canada/United States of America, enUSA, First Printing...
Page 414: Accessories
Tablet cradle* . Web Address (Canada) Peace of mind www.Accessories.Ford.ca • Bumper-mounted parking assist system* . Ford Motor Company will repair or replace • Car covers. any properly authorized dealer-installed • Charge cord storage bag* . Ford Original Accessory found to be defective in factory-supplied materials or •...
Page 415 Ford Licensed • If you or an authorized Ford dealer add Accessories, and does not design or test any non-Ford electrical or electronic these accessories to Ford Motor accessories or components to your Company engineering requirements.
Page 416: Ford Protect
If you bring your car into your dealer for Vehicle Limited Warranty coverage. When service, we’ll give you a loaner to use for you visit your Ford Dealer, Insist on Ford the day. Protect extended service plans! Extended Rental Benefits...
Page 417 To learn This information is subject to change. For more, call our Ford Protect extended more information; visit your local Ford of service plan specialists at 800-367-3377. Canada dealer or www.ford.ca to find the...
Page 418: Scheduled Maintenance
If you do not use Ford authorized parts they you sell or trade it. Keep all receipts for may not meet our specifications and completed maintenance with your vehicle.
Page 419 (800 km) of the ENGINE OIL CHANGE Additives and Chemicals DUE or OIL CHANGE REQUIRED message appearing. Make sure you reset This owner's manual and the Ford the oil monitoring system after each oil Workshop Manual list the recommended change.
Page 420 Scheduled Maintenance Check Every Month Engine oil level. Function of all interior and exterior lights. Tires (including spare) for wear and proper pressure. Windshield washer fluid level. Check Every Six Months Battery connections. Clean if necessary. Body and door drain holes for obstructions. Clean if necessary. Cooling system fluid level and coolant strength.
Page 421: Normal Scheduled Maintenance
Scheduled Maintenance Multi-point Inspection Accessory drive belt(s) Hazard warning system operation Battery performance Horn operation Engine air filter Radiator, cooler, heater and A/C hoses Exhaust system Suspension components for leaks or damage Exterior lamps operation Steering and linkage Fluid levels ;...
Page 422 Scheduled Maintenance When to Expect the OIL CHANGE REQUIRED Message Miles (kilometers) Vehicle Use and Example Normal Normal commuting with highway driving 7,500–10,000 mi No, or moderate, load or towing (12,000–16,000 km) Flat to moderately hilly roads No extended idling Severe Moderate to heavy load or towing 5,000–7,500 mi...
Page 423: Special Operating Conditions Scheduled Maintenance
Scheduled Maintenance Other Maintenance Items Every 20,000 mi Replace cabin air filter. (32,000 km) Every 30,000 mi Replace engine air filter. (48,000 km) At 100,000 mi Change engine coolant and motor/electronics coolant. (160,000 km) Every 100,000 mi Replace spark plugs. (160,000 km) Every 150,000 mi Change automatic transmission fluid.
Page 424 Scheduled Maintenance Extensive Idling or Low-speed Driving for Long Distances As required Change engine oil and filter every 12 months or 10,000 mi (16,000 km) unless otherwise indicated by the information display. Perform services listed in the Normal Scheduled Maintenance chart. Inspect frequently, service Replace cabin air filter.
Page 425: Scheduled Maintenance Record
Certified for Gasoline Engines (Certification before the completion of your vehicle's mark) oil of SM or SN quality, the normal useful life. Ford Motor Company, however, oil change interval is 3,100 mi (5,000 km). urges you to have all recommended...
Page 426 Scheduled Maintenance C-MAX / C-MAX Hybrid (CCG) Canada/United States of America, enUSA, First Printing...
Page 427 Scheduled Maintenance C-MAX / C-MAX Hybrid (CCG) Canada/United States of America, enUSA, First Printing...
Page 428 Scheduled Maintenance C-MAX / C-MAX Hybrid (CCG) Canada/United States of America, enUSA, First Printing...
Page 429 Scheduled Maintenance C-MAX / C-MAX Hybrid (CCG) Canada/United States of America, enUSA, First Printing...
Page 430 Scheduled Maintenance C-MAX / C-MAX Hybrid (CCG) Canada/United States of America, enUSA, First Printing...
Page 431 Scheduled Maintenance C-MAX / C-MAX Hybrid (CCG) Canada/United States of America, enUSA, First Printing...
Page 432 Scheduled Maintenance C-MAX / C-MAX Hybrid (CCG) Canada/United States of America, enUSA, First Printing...
Page 433 Scheduled Maintenance C-MAX / C-MAX Hybrid (CCG) Canada/United States of America, enUSA, First Printing...
Page 434 Scheduled Maintenance C-MAX / C-MAX Hybrid (CCG) Canada/United States of America, enUSA, First Printing...
Page 435 Scheduled Maintenance C-MAX / C-MAX Hybrid (CCG) Canada/United States of America, enUSA, First Printing...
Page 436: Appendices
Appendices Note: We test and certify your vehicle to ELECTROMAGNETIC meet electromagnetic compatibility COMPATIBILITY legislation (UNECE Regulation 10 or other applicable local requirements). It is your WARNINGS responsibility to make sure that any equipment an authorized dealer installs on Do not place objects or mount your vehicle complies with applicable local equipment on or near the airbag legislation and other requirements.
Page 437 Appendices Truck C-MAX / C-MAX Hybrid (CCG) Canada/United States of America, enUSA, First Printing...
Page 438: End User License Agreement
("DEVICES") that Check that electromagnetic fields include software licensed or owned by generated inside your vehicle cabin by the Ford Motor Company and its affiliates transmitter installed do not exceed ("FORD MOTOR COMPANY"). Those applicable human exposure requirements.
Page 439 SOFTWARE, except and/or services provide by or through and only to the extent that such activity FORD MOTOR COMPANY or its third is expressly permitted by applicable party software and service providers. law notwithstanding this limitation or...
Page 440 SOFTWARE Transfer: You may charges from your wireless service permanently transfer your rights under provider. If FORD MOTOR COMPANY this EULA only as part of a sale or or third party software and services transfer of the DEVICES, provided you...
Page 441 SOFTWARE), the accompanying printed Should you have any questions concerning materials, and any copies of the this EULA, or if you desire to contact FORD SOFTWARE, are owned by FORD MOTOR MOTOR COMPANY for any other reason, COMPANY, or its affiliates or suppliers. The please refer to the address provided in the SOFTWARE is licensed, not sold.
Page 442 Appendices SYNC® Automotive Important Safety • Distraction Hazard: Any navigation Information Read and follow features may require manual instructions: (non-verbal) setup. Attempting to perform such set-up or insert data • Before using your SYNC® system, read while driving can distract your attention and follow all instructions and safety and could cause an accident or other information provided in this end user...
Page 443 "AS IS" AND “AS AVAILABLE”, WITH ALL under any circumstances;(c) The FAULTS AND WITHOUT WARRANTY OF SOFTWARE may not be compatible ANY KIND, AND FORD MOTOR COMPANY with new or different versions of an HEREBY DISCLAIMS ALL WARRANTIES operating system, third party software,...
Page 444 Eastern District of Michigan. You hereby litigate any dispute in small claims court consent to submit to the personal in your county of residence or FORD jurisdiction of a court in the State of MOTOR COMPANY’S principal place of Michigan located in Wayne County and...
Page 445 AAA’s and arbitrator’s fees and forum will be conducted solely on an expenses. If you reject FORD MOTOR individual basis. Neither you nor FORD COMPANY’S last written settlement MOTOR COMPANY, will seek to have any...
Page 446 Appendices 1. Safe and Lawful Use filing, AAA, and arbitrator’s fees and expenses. It will not seek its attorney’s You acknowledge that devoting attention fees or expenses from you in any to the TeleNav Software may pose a risk arbitration. Fees and expenses are not of injury or death to you and others in counted in determining how much a situations that otherwise require your...
Page 447 Appendices 2. Account Information distribute, sublicense or otherwise transfer the TeleNav Software to You agree: (a) when registering the others, except as part of your TeleNav Software, to provide TeleNav with permanent transfer of the TeleNav true, accurate, current, and complete Software;...
Page 448 Appendices is dependent on the accuracy of REASON WHATSOEVER (INCLUDING, navigation, as the maps or functionality WITHOUT LIMITATION, ALL DAMAGES of the TeleNav Software are not REFERENCED HEREIN AND ALL intended to support such high risk DIRECT OR GENERAL DAMAGES IN applications, especially in more remote CONTRACT, TORT (INCLUDING geographical areas.
Page 449 Appendices to the exclusive jurisdiction of the conferred by implication, statute, courts of the County of Santa Clara, inducement, estoppel or otherwise, and California. The United Nations TeleNav and its suppliers and licensors Convention on Contracts for the hereby reserve all of their respective rights International Sale of Goods shall not other than the licenses explicitly granted apply.
Page 450 Appendices HERE holds a non-exclusive license from the United States Postal Service® to The headings in this Agreement are for publish and sell ZIP+4® information. convenience of reference only, will not be ©United States Postal Service® 2014. deemed to be a part of this Agreement, Prices are not established, controlled or and will not be referred to in connection approved by the United States Postal...
Page 451 Appendices Restrictions. Except where you have been PARTICULAR PURPOSE OR specifically licensed to do so by Telenav, NON-INFRINGEMENT. Some States, and without limiting the preceding Territories and Countries do not allow paragraph, you may not use this Data (a) certain warranty exclusions, so to that with any products, systems, or applications extent the above exclusion may not apply installed or otherwise connected to or in...
Page 452 Appendices export laws, rules or regulations prohibit HERE from complying with any of its NOTICE OF USE obligations hereunder to deliver or CONTRACTOR (MANUFACTURER/ distribute Data, such failure shall be excused and shall not constitute a breach SUPPLIER) NAME: HERE of this Agreement.
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Page 463 Appendices By using SUNA Products and/or Services, 5. Service Continuity and Reception of you will be deemed to have accepted and the SUNA Traffic Channel agreed to be bound by the terms and We will use reasonable endeavours to conditions fully detailed at: provide the SUNA Traffic Channel 24 hours a day, 365 days a year.
Page 464 Appendices WARNING Driving while distracted can result in loss of vehicle control, crash and injury. We strongly recommend that you use extreme caution when using any device that may take your focus off the road. Your primary responsibility is the safe operation of your vehicle.
Page 465 C-MAX / C-MAX Hybrid (CCG) Canada/United States of America, enUSA, First Printing...
Page 466 Index Headlamps On Warning Chime.......91 Key in Ignition Warning Chime......91 Keyless Warning Alert .........91 Parking Brake On Warning Chime....91 See: Climate Control.........106 Audio Control..........68 About This Manual...........7 Seek, Next or Previous........69 Audio System..........277 See: Brakes............153 General Information..........277 ABS driving hints Audio Unit - Vehicles With: AM/FM/CD/ See: Hints on Driving With Anti-Lock Satellite Radio...........282...
Page 467 Element............234 Climate Control..........106 Removing the Engine Air Filter Collision, Damage or Fire Event....191 Element............233 Changing the Wiper Blades.....223 Guidance for Ford Motor Company Electric Changing the Rear Window Wiper and Hybrid-Electric Vehicles Equipped Blade..............224 With High Voltage Batteries.......191 Coolant Check Changing the Windshield Wiper Blades..............224...
Page 468 Index Crash Sensors and Airbag Indicator..45 Emission Law..........143 Creating a MyKey..........53 Noise Emissions Warranty, Prohibited Programming/Changing Configurable Tampering Acts and Maintenance..144 Settings...............53 Tampering With a Noise Control Cross Traffic Alert...........171 System...............143 End User License Agreement....435 Blocked Sensors..........173 Switching the System Off and On....173 VEHICLE SOFTWARE END USER LICENSE System Errors............173 AGREEMENT (EULA) .........435...
Page 469 US Only..............11 Away From Home..........194 Ford Protect............413 Global Opening..........80 Ford Protect Extended Service Plan Opening the Windows........80 (CANADA ONLY)...........414 Ford Protect Extended Service Plans (U.S. Only)..............413 Front Fog Lamps..........77 Handbrake Front Parking Aid..........160 See: Parking Brake..........154 Hazard Flashers..........187 Obstacle Distance Indicator......161 Front Passenger Sensing System....40...
Page 470 Index Hints on Controlling the Interior Power Steering............104 Climate............108 Remote Start............104 Defogging the Side Windows in Cold Tire Pressure Monitoring System....104 Weather............108 Traction Control..........105 General Hints............108 Transmission............105 Installing Child Restraints......19 Quickly Cooling the Interior......108 Quickly Heating the Interior......108 Child Seats...............19 Recommended Settings for Cooling..108 Using Lap and Shoulder Belts......20 Recommended Settings for Heating..108...
Page 471 Index Load Carrying..........175 Load Limit............176 Special Loading Instructions for Owners of Navigation............368 Pick-up Trucks and Utility-type cityseeker..............375 Vehicles.............180 Destination Mode..........370 Vehicle Loading - with and without a Map Mode............369 Trailer..............176 Navigation Map Updates........376 Load Retaining Fixtures......176 Navigation Menu..........373 Luggage Anchor Points........176 SiriusXM Traffic and Travel Link....376 Locking and Unlocking.........57 SYNC AppLink.............375...
Page 472 Index Phone Menu............364 Remote Start..........109 Receiving Calls...........366 Automatic Settings...........109 Smartphone Connectivity......367 Heated and Cooled Devices......110 Text Messaging...........367 Last Settings............110 Post-Crash Alert System......192 Removing a Headlamp......226 Power Door Locks Repairing Minor Paint Damage....240 Replacement Parts See: Locking and Unlocking......57 Power Liftgate..........63 Recommendation........12 Obstacle Detection..........65 Collision Repairs............12...
Page 473 Index Scheduled Maintenance......415 Starting a Hybrid Electric Vehicle Seatbelt Extension........36 System............126 Seatbelt Height Adjustment......33 Guarding Against Exhaust Fumes....128 Seatbelt Reminder........34 Important Ventilating Information....128 Belt-Minder ............34 Switching Off the Vehicle When It Is Seatbelts............30 Moving...............128 Principle of Operation........30 Switching Off the Vehicle When It Is Seatbelt Warning Lamp and Indicator Stationary............127 Chime...............33...
Page 474 Index Traction AA A B C..........251 Using MyKey With Remote Start Systems............55 Treadwear..............251 Tire Inflation When Punctured Using Snow Chains........264 Using Stability Control.......158 See: Tire Sealant and Inflator Kit....244 Tire Pressure Monitoring System...265 Using SYNC With Your Media Player..............315 Changing Tires With a Tire Pressure Monitoring System........266 Accessing Your USB Song Library....319 Understanding Your Tire Pressure...
Page 475 Index Ready to Drive............90 Service Engine Soon...........90 Stability Control...........90 Vehicle Care...........235 Stability Control Off...........90 General Information.........235 Stop Safely.............90 Vehicle Certification Label......273 Washer Fluid Check........221 Vehicle Identification Number....272 Washers Vehicle Storage..........241 See: Cleaning the Exterior......235 Battery..............242 See: Wipers and Washers........71 Body.................241 Waxing.............236 Brakes..............242 Wheels and Tires.........244...

Ford C-MAX HYBRID 2018 Owner's Manual

Introduction

Environment

At a Glance

Child Safety

Seatbelts

Personal Safety System?

Supplementary Restraints System

Keys and Remote Controls

Mykey

Doors and Locks

Liftgate

Security

Steering Wheel

Wipers and Washers

Lighting

Windows and Mirrors

Instrument Cluster

Information Displays

Climate Control

Seats

Universal Garage Door

Auxiliary Power Points

Storage Compartments

Starting and Stopping the Engine

Unique Driving Characteristics

Fuel and Refueling

Engine Emission Control

High Voltage Battery

Transmission

Brakes

Traction Control

Stability Control

Parking Aids

Cruise Control

Driving Aids

Load Carrying

Towing

Driving Hints

Roadside Emergencies

Customer Assistance

Fuses

Maintenance

Vehicle Care

Wheels and Tires

Capacities and Specifications

Audio System

Sync

Sync™ 3

Accessories

Ford Protect

Scheduled Maintenance

Appendices

Quick Links

Troubleshooting

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Summary of Contents for Ford C-MAX HYBRID 2018