Ford C-MAX HYBRID 2018 Owner's Manual page 329

Issue
Text messaging is not
working on SYNC.
Issue
I am having trouble
connecting my device.
SYNC does not recognize
my device when I turn on the
car.
Bluetooth audio does not
stream.
C-MAX / C-MAX Hybrid (CCG) Canada/United States of America, enUSA, First Printing
SYNC
(If Equipped)
Phone issues
Possible cause(s)
This is a phone-dependent
feature.
This may be a possible
phone malfunction.
USB and media issues
Possible cause(s)
This may be a possible
device malfunction.
This is a device limitation.
This is a phone-dependent
feature.
326
Possible solution(s)
Turn off the Auto phone-
book download setting.
Go to the website to review
your phone's compatibility.
Try turning off the device,
resetting the device or
removing the device's
battery, then trying again.
Possible solution(s)
Try turning off the device,
resetting the device,
removing the device's
battery, then trying again.
Make sure you are using the
manufacturer's cable.
Make sure you insert the
USB cable correctly into the
device and the USB port.
Make sure that the device
does not have an auto-
install program or active
security settings.
Make sure you are not
leaving the device in your
vehicle during very hot or
cold temperatures.
Review the device compatib-
ility chart on the SYNC
website to confirm your
phone supports the
Bluetooth audio streaming
function.