Ford C-MAX HYBRID 2018 Owner's Manual page 411

I cannot create a profile.
I cannot link a keyfob.
My personalized settings do not save.
My profile will not recall.
C-MAX / C-MAX Hybrid (CCG) Canada/United States of America, enUSA, First Printing
SYNC
Personal Profiles
Issue
3
(If Equipped)
Possible cause and solution
Personal Profiles have not been set up.
An invalid profile name was entered.
A memory button was not selected when
prompted.
The vehicle's ignition was not On and in
Park or was shifted out of Run or Park while
creating a profile.
Personal Profiles is turned off.
The lock button was not selected on a
keyfob when prompted.
The keyfob selected was already associ-
ated to another profile and an overwrite
was declined.
A profile recall was performed while linking
a keyfob.
The vehicle's ignition was not On and in
Park, or was shifted out of Run or Park while
linking a keyfob.
The old linking method is used.
The unsaved setting is not supported by
Personal Profiles.
A different Personal Profile is active than
expected.
Another user has changed settings for the
wrong Personal Profile.
A Personal Profile has not been created.
Personal Profiles is turned off.
The requested profile is already active.
The memory button being used is not linked
to a profile.
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