Ford C-MAX HYBRID 2018 Owner's Manual page 401

Issue
The system
says "Phone-
book down-
loaded" but my Limitations on your cell
SYNC 3 phone- phone's capability.
book is empty or
is missing
contacts.
This is a cell phone-
dependent feature.
I am having
trouble
connecting my
Possible cell phone
cell phone to
malfunction.
SYNC 3.
This is a cell phone-
dependent feature.
Text messaging
Possible cell phone
is not working
malfunction.
on SYNC 3.
iPhone
C-MAX / C-MAX Hybrid (CCG) Canada/United States of America, enUSA, First Printing
SYNC
Cell phone issues
Possible cause
398
3
(If Equipped)
Possible solution
You must switch on your cell phone and
the automatic phonebook download
feature on SYNC 3.
Try switching your cell phone off, resetting
it or removing the battery, then try again.
Make sure you allow SYNC 3 to retrieve
contacts from your phone. Refer to your
cell manual.
If the missing contacts are stored on your
SIM card, move them to your cell phone's
memory.
You must switch on your cell phone and
the automatic phonebook download
feature on SYNC 3.
Check your cell phone's compatibility.
Try switching your cell phone off, resetting
it or removing the battery, then try again.
Try deleting your device from SYNC 3 and
deleting SYNC from your device, then trying
again.
Always check the security and auto accept
prompt settings relative to the SYNC 3
Bluetooth connection on your cell phone.
Update your cell phone's firmware.
Switch the auto download setting off.
Check your cell phone's compatibility.
Try switching your cell phone off, resetting
it or removing the battery, then try again.
• Go to your cell phone's Settings.
• Go to the Bluetooth Menu.