Ford 2013 C-MAX HYBRID Owner's Manual

Ford 2013 C-MAX HYBRID Owner's Manual

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2013 C-MAX HYBRID
C-MAX ENERGI
fordowner.com
ford.ca
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DM5J 19A321 FA
February 2013
Third Printing
Owner's Manual
C-MAX
Litho in U.S.A.

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Summary of Contents for Ford 2013 C-MAX HYBRID

  • Page 1 2013 C-MAX HYBRID C-MAX ENERGI fordowner.com ford.ca DM5J 19A321 FA February 2013 Third Printing Owner’s Manual C-MAX Litho in U.S.A.
  • Page 2: Table Of Contents

    Table of Contents Introduction Child Safety Child seats ......... . .20 Child seat positioning .
  • Page 3: Table Of Contents

    Table of Contents MyKey Settings, MyKey ........66 Creating.
  • Page 4: Table Of Contents

    Table of Contents Windows and Mirrors Power windows ........98 Exterior mirrors .
  • Page 5: Table Of Contents

    Table of Contents Universal Garage Door Opener (If Equipped) HomeLink® wireless control system ..... . .167 Auxiliary Power Points Storage Compartments Center console .
  • Page 6: Table Of Contents

    Table of Contents Stability Control AdvanceTrac® ........223 Parking Aids Sensing system.
  • Page 7: Table Of Contents

    Table of Contents Fuses Changing a fuse ........271 Fuse specification chart .
  • Page 8: Table Of Contents

    Accessories .........357 Ford Extended Service Plan Scheduled Maintenance Normal scheduled maintenance and log .
  • Page 9: Table Of Contents

    Errors and omissions excepted. © Ford Motor Company 2013 2013 C-Max Full Hybrid (34h) Owners Guide gf, 3rd Printing, January 2013...
  • Page 10: Introduction

    Introduction ABOUT THIS MANUAL Thank you for choosing Ford. We recommend that you take some time to get to know your vehicle by reading this manual. The more that you know about it, the greater the safety and pleasure you will get from driving it.
  • Page 11 Introduction SYMBOL GLOSSARY WARNING: You risk death or serious injury to yourself and others if you do not follow the instruction highlighted by the warning symbol. These are some of the symbols you may see on your vehicle. Symbol Description Symbol Description Symbol Description Safety alert...
  • Page 12 Introduction Symbol Description Symbol Description Symbol Description Fuel pump Fuse Hazard reset compartment warning flasher Heated rear Interior Jack window luggage compartment release Lighting Low tire Maintain control pressure correct fluid warning level Panic alarm Parking aid Parking brake system system Power Power...
  • Page 13 In order to properly diagnose and service your vehicle, Ford Motor Company, Ford of Canada, and service and repair facilities may...
  • Page 14 EDR. Ford Motor Company and Ford of Canada do not access event data recorder...
  • Page 15 See www.dtsc.ca.gov/hazardouswaste/perchlorate for more information. FORD CREDIT (U.S. ONLY) Ford Credit offers a full range of financing and lease plans to help you acquire your vehicle. If you have financed or leased your vehicle through Ford Credit, thank you for your business.
  • Page 16 Genuine Ford and Motorcraft replacement parts are the only replacement parts that benefit from a Ford Warranty. Damage caused to your vehicle as a result of the failure of non-Ford parts may not be covered by the Ford Warranty. For additional information, see the terms and conditions of the Ford Warranty.
  • Page 17 WARNING: Driving while distracted can result in loss of vehicle control, accident and injury. Ford strongly recommends that you use extreme caution when using any device or feature that may take your focus off the road. Your primary responsibility is the safe operation of your vehicle.
  • Page 18 Introduction EXPORT UNIQUE (NON–UNITED STATES/CANADA) VEHICLE SPECIFIC INFORMATION For your particular global region, your vehicle may be equipped with features and options that are different from the features and options that are described in this owner’s manual. A market unique supplement may be supplied that complements this book.
  • Page 19: Child Safety

    NHTSA and other safety organizations, or are the minimum requirements of law. Ford recommends checking with a NHTSA Certified Child Passenger Safety Technician and consulting your pediatrician to make sure your child seat is appropriate for your child, and is compatible with and properly installed in your vehicle.
  • Page 20 Child Safety Recommendations for Safety Restraints for Children Recommended Child size, height, weight, or age restraint type Small Children who have outgrown or no longer Use a children properly fit in a child safety seat belt-positioning (generally children who are less than 4 ft. booster seat.
  • Page 21: Child Seats

    Child Safety CHILD SEATS Use a child safety seat (sometimes called an infant carrier, convertible seat, or toddler seat) for infants, toddlers or children weighing 40 pounds (18 kilograms) or less (generally age four or younger). CHILD SEAT POSITIONING WARNING: Airbags can kill or injure a child in a child seat. NEVER place a rear-facing child seat in front of an active airbag.
  • Page 22 Child Safety WARNING: Always restrain an unoccupied child seat or booster seat. These objects may become projectiles in a crash or sudden stop, which may increase the risk of serious injury. WARNING: Never place, or allow a child to place, the shoulder belt under a child’s arm or behind the back because it reduces the protection for the upper part of the body and may increase the risk of injury or death in a crash.
  • Page 23: Booster Seats

    Child Safety BOOSTER SEATS WARNING: Never place, or allow a child to place, the shoulder belt under a child’s arm or behind the back because it reduces the protection for the upper part of the body and may increase the risk of injury or death in a crash.
  • Page 24 Child Safety Types of Booster Seats • Backless booster seats If your backless booster seat has a removable shield, remove the shield. If a vehicle seating position has a low seat back or no head restraint, a backless booster seat may place your child’s head (as measured at the tops of the ears) above the top of the seat.
  • Page 25 Child Safety Children and booster seats vary in size and shape. Choose a booster that keeps the lap belt low and snug across the hips, never up across the stomach, and lets you adjust the shoulder belt to cross the chest and rest snugly near the center of the shoulder.
  • Page 26 Child Safety INSTALLING CHILD SEATS Using Lap and Shoulder Belts WARNING: Airbags can kill or injure a child in a child seat. NEVER place a rear-facing child seat in front of an active airbag. If you must use a forward-facing child seat in the front seat, move the seat all the way back.
  • Page 27 Child Safety Perform the following steps when installing the child seat with combination lap and shoulder belts: Note: Although the child seat illustrated is a forward-facing child seat, the steps are the same for installing a rear-facing child seat. 1. Position the child safety seat in a seat with a combination lap and shoulder belt.
  • Page 28 Child Safety 4. Insert the belt tongue into the proper buckle (the buckle closest to the direction the tongue is coming from) for that seating position until you hear a snap and feel the latch engage. Make sure the tongue is latched securely by pulling on it.
  • Page 29 There should be no more than 1 inch (2.5 centimeters) of movement for proper installation. Ford recommends checking with a NHTSA Certified Child Passenger Safety Technician (CPST) to make certain the child restraint is properly installed.
  • Page 30 Child Safety The LATCH system is composed of three vehicle anchor points: two lower anchors located where your vehicle seat back and seat cushion meet (called the seat bight) and one top tether anchor located behind that seating position. LATCH compatible child safety seats have two rigid or webbing mounted attachments that connect to the two lower anchors at the LATCH equipped seating positions in your vehicle.
  • Page 31 Child Safety Use of Inboard Lower Anchors from the Outboard Seating Positions (Center Seating Use) Note: The standardized spacing for LATCH lower anchors is 11 inches. (28 centimeters) center to center. Do not use LATCH lower anchors for the center seating position unless the child seat manufacturer’s instructions permit and specify using anchors spaced at least as far apart as those in this vehicle.
  • Page 32 Child Safety Once the child safety seat has been installed using either the safety belt, the lower anchors of the LATCH system, or both, you can attach the top tether strap. The tether strap anchors in your vehicle are in the following positions (shown from top view): Perform the following steps to install a child safety seat with tether anchors:...
  • Page 33: Child Safety Locks

    4. Tighten the child safety seat tether strap according to the manufacturer’s instructions. If your child restraint system is equipped with a tether strap, and the child restraint manufacturer recommends its use, Ford also recommends its use. CHILD SAFETY LOCKS When these locks are set, the rear doors cannot be opened from the inside.
  • Page 34: Safety Belts

    Safety Belts PRINCIPLES OF OPERATION WARNING: Never let a passenger hold a child on his or her lap while the vehicle is moving. The passenger cannot protect the child from injury in a crash. WARNING: It is extremely dangerous to ride in a cargo area, inside or outside of a vehicle.
  • Page 35 Safety Belts WARNING: When possible, all children 12 years old and under should be properly restrained in a rear seating position. Failure to follow this could seriously increase the risk of injury or death. WARNING: Safety belts and seats can become hot in a vehicle that has been closed up in sunny weather;...
  • Page 36: Fastening The Safety Belts

    Safety Belts FASTENING THE SAFETY BELTS The front outboard and rear safety restraints in your vehicle are combination lap and shoulder belts. 1. Insert the belt tongue into the proper buckle (the buckle closest to the direction the tongue is coming from) until you hear a snap and feel it latch.
  • Page 37 Safety Belts Restraint of Pregnant Women WARNING: Always ride and drive with your seat back upright and the safety belt properly fastened. The lap portion of the safety belt should fit snug and be positioned low across the hips. The shoulder portion of the safety belt should be positioned across the chest.
  • Page 38 Safety Belts All safety restraints in the vehicle are combination lap and shoulder belts. The driver safety belt has the first type of locking mode, and the front outboard passenger and rear seat safety belts have both types of locking modes described as follows: Vehicle Sensitive Mode This is the normal retractor mode, which allows free shoulder belt length adjustment to your movements and locking in response to vehicle...
  • Page 39: Safety Belt Height Adjustment

    Safety Belts Safety Belt Extension Assembly WARNING: Do not use extensions to change the fit of the shoulder belt across the torso. If the safety belt is too short when fully extended, you can obtain a safety belt extension assembly from an authorized dealer. Use only extensions manufactured by the same supplier as the safety belt.
  • Page 40: Safety Belt Warning Light And Indicator Chime

    Safety Belts SAFETY BELT WARNING LIGHT AND INDICATOR CHIME This lamp illuminates and an audible warning will sound if the driver’s safety belt has not been fastened when the vehicle’s ignition is turned on. Conditions of Operation If... Then... The driver’s safety belt is not The safety belt warning light buckled before the ignition illuminates 1-2 minutes and the...
  • Page 41 Safety Belts If... Then... The driver’s and front The Belt-Minder feature will not passenger’s safety belts are activate. buckled before the ignition switch is turned to the on position or less than 1-2 minutes have elapsed since the ignition switch has been turned to on...
  • Page 42 Safety Belts Deactivating and Activating the Belt-Minder® Feature (If Equipped) WARNING: While the design allows you to deactivate your Belt-Minder, this system is designed to improve your chances of being safely belted and surviving an accident. We recommend you leave the Belt-Minder system activated for yourself and others who may use the vehicle.
  • Page 43: Child Restraint And Safety Belt Maintenance

    Read the child restraint manufacturer’s instructions for additional inspection and maintenance information specific to the child restraint. Ford Motor Company recommends that all safety belt assemblies in use in vehicles involved in a crash be replaced. However, if the crash was minor and an authorized dealer finds that the belts do not show damage and continue to operate properly, they do not need to be replaced.
  • Page 44: Personal Safety System

    Personal Safety System PERSONAL SAFETY SYSTEM™ The Personal Safety System provides an improved overall level of frontal crash protection to front seat occupants and is designed to help further reduce the risk of airbag-related injuries. The system is able to analyze different occupant conditions and crash severity before activating the appropriate safety devices to help better protect a range of occupants in a variety of frontal crash situations.
  • Page 45: Supplementary Restraints System

    Supplementary Restraints System PRINCIPLES OF OPERATION WARNING: Airbags do not inflate slowly or gently, and the risk of injury from a deploying airbag is the greatest close to the trim covering the airbag module. WARNING: All occupants of your vehicle, including the driver, should always properly wear their safety belts, even when an airbag supplemental restraint system is provided.
  • Page 46 Supplementary Restraints System The airbags are a supplemental restraint system and are designed to work with the safety belts to help protect the driver and right front passenger from certain upper body injuries. Airbags do not inflate slowly; there is a risk of injury from a deploying airbag. Note: You will hear a loud bang and see a cloud of harmless powdery residue if an airbag deploys.
  • Page 47: Driver And Passenger Airbags

    Supplementary Restraints System DRIVER AND PASSENGER AIRBAGS WARNING: Never place your arm or any objects over an airbag module. Placing your arm over a deploying airbag can result in serious arm fractures or other injuries. Objects placed on or over the airbag inflation area may cause those objects to be propelled by the airbag into your face and torso causing serious injury.
  • Page 48 Supplementary Restraints System Proper Driver and Front Passenger Seating Adjustment WARNING: The National Highway Traffic Safety Administration recommends a minimum distance of at least 10 inches (25 centimeters) between an occupant’s chest and the driver airbag module. To properly position yourself away from the airbag: •...
  • Page 49: Front Passenger Sensing System

    Supplementary Restraints System FRONT PASSENGER SENSING SYSTEM WARNING: Even with Advanced Restraints Systems, children 12 and under should be properly restrained in a rear seating position. WARNING: Sitting improperly out of position or with the seat back reclined too far can take off weight from the seat cushion and affect the decision of the front passenger sensing system, resulting in serious injury or death in a crash.
  • Page 50 Supplementary Restraints System Note: When the passenger airbag off light is illuminated, the passenger (seat mounted) side airbag may be disabled to avoid the risk of airbag deployment injuries. If the child restraint has been installed and the indicator lamp is not lit, then turn the vehicle off, remove the child restraint from the vehicle and reinstall the restraint following the child restraint manufacturer’s instructions.
  • Page 51 If it is necessary to modify an advanced front airbag system to accommodate a person with disabilities, contact the Ford Customer Relationship Center at the phone number shown in the Customer Assistance section of this owner’s manual.
  • Page 52: Knee Airbag

    Supplementary Restraints System KNEE AIRBAG A driver’s knee airbag is located under or within the instrument panel. During a crash, the restraints control module may activate the driver’s knee airbag based on crash severity and occupant conditions. Under certain crash and occupant conditions, the driver’s knee airbag may deploy but the driver’s front airbag may not activate.
  • Page 53 Supplementary Restraints System WARNING: If the side airbag has deployed, the airbag will not function again. The side airbag system (including the seat) must be inspected and serviced by an authorized dealer. If the airbag is not replaced, the unrepaired area will increase the risk of injury in a crash. The side airbags are located on the outboard side of the seat backs of the front seats.
  • Page 54: Safety Canopy Curtain Airbags

    Supplementary Restraints System SAFETY CANOPY® CURTAIN AIRBAGS WARNING: Do not place objects or mount equipment on or near the headliner at the siderail that may come into contact with a deploying curtain airbag. Failure to follow these instructions may increase the risk of personal injury in the event of a crash. WARNING: Do not lean your head on the door.
  • Page 55 Supplementary Restraints System The Safety Canopy will deploy during significant side crashes or when a certain likelihood of a rollover event is detected by the rollover sensor. The Safety Canopy is mounted to the roof side-rail sheet metal, behind the headliner, above each row of seats. In certain lateral crashes or rollover events, the Safety Canopy will be activated, regardless of which seats are occupied.
  • Page 56: Crash Sensors And Airbag Indicator

    Supplementary Restraints System CRASH SENSORS AND AIRBAG INDICATOR WARNING: Modifying or adding equipment to the front end of your vehicle (including frame, bumper, front end body structure and tow hooks) may affect the performance of the airbag system, increasing the risk of injury. Do not modify the front end of your vehicle.
  • Page 57: Airbag Disposal

    Supplementary Restraints System The safety belt pretensioners and the airbag supplemental restraint system are designed to activate when the vehicle sustains longitudinal or lateral deceleration sufficient to cause the restraints control module to deploy a safety device or when a certain likelihood of a rollover event is detected by the rollover sensor.
  • Page 58: Keys And Remote Control

    Keys and Remote Control PRINCIPLE OF OPERATION The remote control allows you to: • remotely lock or unlock the vehicle doors • unlock the doors without actively using a key or remote control (intelligent access only) • remotely open the power liftgate (if equipped) •...
  • Page 59: Remote Control

    Keys and Remote Control Intelligent Access (If Equipped) The system uses a radio frequency signal to communicate with your vehicle and authorize your vehicle to unlock when one of the following conditions is met: • You touch the inside of the front exterior door handle. •...
  • Page 60 Keys and Remote Control Intelligent Access Key (If Equipped) Type 1 Type 2 Your vehicle may be equipped with two intelligent access keys which operate the power locks and the remote start system. The key must be in the vehicle to activate the push button start system. Mechanical Key Blade The key also contains a removable mechanical key blade that can be used to unlock the driver door.
  • Page 61 Keys and Remote Control Type 2 To release the key blade, slide the release on the back of the transmitter, then pull the blade out. Note: Your vehicle’s back-up keys were issued with a security tag that provides important vehicle key cut information.
  • Page 62 Keys and Remote Control Intelligent Access Key (Type 1) 1. Press and hold the push buttons to release the cover. Carefully remove the cover. 2. Remove the key blade. 3. Twist the screwdriver in the position shown to start separating the two halves of the remote control.
  • Page 63 Keys and Remote Control 6. Install a new battery with the + facing downward. 7. Assemble the two halves of the transmitter back together. 8. Install the key blade. Intelligent Access Key (Type 2) 1. Remove the backup key from the transmitter. 2.
  • Page 64 Keys and Remote Control Remote Start (C-MAX Energi Only) WARNING: To avoid exhaust fumes, do not use remote start if your vehicle is parked indoors or areas that are not well ventilated. Note: Do not use remote start if your vehicle is low on fuel. The remote start button is on the transmitter.
  • Page 65 Keys and Remote Control Remote Starting the Vehicle Note: Each button press must be done within three seconds of each other. The vehicle will not remote start if this sequence is not followed and the horn will not chirp. The label on your transmitter details the starting procedure.
  • Page 66: Replacing A Lost Key Or Remote Control

    Keys and Remote Control Extending the Vehicle Run Time Repeat Steps 1 and 2 with the vehicle still running to extend the run time for another remote start duration. If you programmed the duration to last 10 minutes, the second 10 minutes will be added. For example, if the vehicle had been running from the first remote start for five minutes, the vehicle will continue to run now for a total of 20 minutes.
  • Page 67: Mykey

    MyKey PRINCIPLES OF OPERATION MyKey allows you to program keys with restricted driving modes to promote good driving habits. You can use all but one of the keys programmed to your vehicle with these restricted modes. Any keys that have not been programmed are referred to as administrator keys or admin keys.
  • Page 68: Creating

    MyKey Optional Settings You can configure MyKey settings when you first create a MyKey. You can also change the settings afterward with an admin key. The following settings can be configured using an admin key: • Set various vehicle speed limits. Warnings will be shown in the display followed by an audible tone when your vehicle reaches the set speed.
  • Page 69: Clearing

    MyKey Programming/Changing Optional Settings Note: All programmed keys can be cleared within the same key cycle in which a key was programmed, otherwise an admin key is required to clear the keys. To clear all keys, see Clearing all MyKeys. You can access the optional settings through the information display control.
  • Page 70 MyKey is not compatible with non-Ford-approved (unlicensed) aftermarket remote start systems. If you choose to install a remote start system, please see your Ford authorized dealer for a Ford-approved remote start system. The following information may help customers who choose to install an unlicensed remote start system.
  • Page 71 See the Checking MyKey System Status section. For all vehicles with an unlicensed, non-Ford-approved aftermarket remote start installed, it is possible to program all keys as MyKeys. In this case, you will need to use your remote start system to remove all...
  • Page 72 MyKey Condition Potential Causes • The key or fob used to start the vehicle I cannot clear the restricted keys. does not have admin privileges. • No restricted keys are programmed to the vehicle. See the Creating a MyKey chapter. •...
  • Page 73: Locks

    Locks LOCKING AND UNLOCKING You can use the power door lock control or the remote control to lock and unlock the vehicle. Power Door Locks The power door lock control is located on the driver and front passenger door panels. A.
  • Page 74 Locks Left-Hand Side Turn clockwise to lock. Right-Hand Side Turn counterclockwise to lock. Remote Control You can use the remote control anytime the vehicle is not running. Unlocking the Doors (Two-Stage Unlock) Type 1 Type 2 Press the button to unlock the driver door. Press the button again within three seconds to unlock all doors.
  • Page 75 Locks Liftgate WARNING: Make sure all persons are clear of the liftgate area before using liftgate control. WARNING: Make sure the liftgate is closed to prevent exhaust fumes from being drawn into the vehicle. This will also prevent passengers and cargo from falling out. If you must drive with the liftgate open, keep the vents open so outside air comes into the vehicle.
  • Page 76 Locks Smart Unlocks for Integrated Keyhead Transmitter This feature helps to prevent you from locking yourself out of your vehicle if your key is still in the ignition. When you open one of the front doors and lock your vehicle with the power door lock control, all the doors will lock then unlock if your key is still in the ignition.
  • Page 77 Locks Autolock and Unlock (If Equipped) The autolock feature will lock all the doors when: • all doors are closed • the ignition is on • you shift into any gear putting the vehicle in motion, and • the vehicle attains a speed greater than 4 mph (7 km/h). The autounlock feature will unlock all the doors when: •...
  • Page 78 Locks Illuminated Entry The interior lamps and select exterior lamps illuminate when you unlock the doors with the remote entry system. The illuminated entry system turns off the lights if: • the ignition is on, • you press the remote transmitter lock button, or •...
  • Page 79 Locks LIFTGATE WARNING: It is extremely dangerous to ride in a cargo area, inside or outside of a vehicle. In a crash, people riding in these areas are more likely to be seriously injured or killed. Do not allow people to ride in any area of your vehicle that is not equipped with seats and safety belts.
  • Page 80 Locks Power Liftgate (If Equipped) WARNING: Make sure all persons are clear of the power liftgate area before using the power liftgate control. WARNING: Keep keys out of reach of children. Do not allow children to play near an open or moving power liftgate. Note: Cycling the ignition while the liftgate is power closing and is near the latch may cause the liftgate to stop operation.
  • Page 81 Locks To open or close using the hands-free liftgate feature (with intelligent access only): 1. Make sure you have an intelligent access transmitter within 3 feet (1 meter) of the liftgate. 2. Raise and lower your leg, moving your foot toward and away from the rear bumper (similar to a kicking motion).
  • Page 82 Locks To close with the control on the liftgate: Press and release the button. WARNING: Keep clear of the liftgate when activating the rear switch. Setting Liftgate Open Height 1. Open the liftgate. 2. Manually move the liftgate to the desired height. 3.
  • Page 83 Locks Obstacle Detection When closing: The system will stop when it detects an obstacle and two short chimes will sound. Once the obstacle is removed the liftgate can be closed under power. Note: Entering the vehicle while the liftgate is closing can cause the vehicle to bounce and activate obstacle detection.
  • Page 84: Security

    Security SECURILOCK® PASSIVE ANTI-THEFT SYSTEM Note: The system is not compatible with non-Ford aftermarket remote start systems. Use of these systems may result in vehicle starting problems and a loss of security protection. Note: Metallic objects, electronic devices or a second coded key on the same key chain may cause vehicle starting issues if they are too close to the key when starting the engine.
  • Page 85 Security Programming a Spare Integrated Keyhead Transmitter Note: A maximum of eight coded keys can be programmed to your vehicle; all eight can be integrated keyhead transmitters. You can program your own integrated keyhead transmitter or standard SecuriLock® coded keys to your vehicle. This procedure will program both the engine immobilizer keycode and the remote entry portion of the remote control to your vehicle.
  • Page 86 Security Programming a Spare Intelligent Access Key See your authorized dealer to have additional keys programmed to your vehicle. ANTI-THEFT ALARM (IF EQUIPPED) The system will warn you of an unauthorized entry to your vehicle. The park and turn lamps flash and the horn sounds if unauthorized entry is attempted while the alarm is armed.
  • Page 87: Steering Wheel

    Steering Wheel ADJUSTING THE STEERING WHEEL WARNING: Do not adjust the steering wheel when your vehicle is moving. Note: Make sure that you are sitting in the correct position. See Sitting in the Correct Position in the Seats chapter. 1. Unlock the steering column. 2.
  • Page 88 Steering Wheel AUDIO CONTROL (IF EQUIPPED) Select the required source on the audio unit. The following functions can be operated with the control: A. Volume up B. Seek up or next C. Volume down D. Seek down or previous Seek, Next or Previous Press the seek button to: •...
  • Page 89 Steering Wheel CRUISE CONTROL See the Cruise Control chapter. INFORMATION DISPLAY CONTROL Use the arrows on the left side of the steering wheel to navigate the information display. See the Information Displays chapter for more information. Multimedia Controls (If Equipped) Use the arrows on the right side of steering wheel to navigate through the available menus.
  • Page 90: Wipers And Washers

    Wipers and Washers WINDSHIELD WIPERS Note: Fully defrost the windshield before switching on the windshield wipers. Note: Make sure the windshield wipers are switched off before entering car wash. Note: Clean the windshield and wiper blades if they begin to leave streaks or smears.
  • Page 91: Autowipers

    Wipers and Washers AUTOWIPERS (IF EQUIPPED) Note: Fully defrost the windshield before switching on the windshield wipers. Note: Make sure the windshield wipers are switched off before entering a car wash. Note: Replace the wiper blades as soon as they begin to leave bands of water or smears on the windshield.
  • Page 92: Windshield Washers

    Wipers and Washers WINDSHIELD WASHERS Note: Do not operate the washers when the washer reservoir is empty. This may cause the washer pump to overheat. The washer will spray for as long as the lever is pulled toward you. After you release the lever, the wipers will operate for a short time.
  • Page 93: Lighting

    Lighting LIGHTING CONTROL A. Off B. Parking lamps, instrument panel lamps, license plate lamps and tail lamps C. Headlamps High Beams Push the lever forward to switch the high beams on. Push the lever forward again or pull the lever toward you to switch the high beams off.
  • Page 94: Autolamps

    Lighting AUTOLAMPS (IF EQUIPPED) Note: It may be necessary to switch your headlamps on manually in severe weather conditions. The headlamps will switch on and off automatically in low light situations or during inclement weather. The headlamps will remain on for a period of time after you switch the ignition off.
  • Page 95: Headlamp Exit Delay

    Lighting Vehicles Without Front Fog Lamps A. Press repeatedly or press and hold to dim. B. Press repeatedly or press and hold to brighten. HEADLAMP EXIT DELAY After you switch the ignition off, you can switch the headlamps on by pulling the direction indicator lever toward you.
  • Page 96: Front Fog Lamps

    Lighting FRONT FOG LAMPS Press the control to switch the fog lamps on or off. You can switch the fog lamps on when the lighting control is in any position except off and the high beams are not on. DIRECTION INDICATORS Push the lever up or down to use the direction indicators.
  • Page 97 Lighting Front Interior lamp (if equipped) Note: Some interior lamps are equipped with a single switch for the left and right map lamps. A. Left map lamp switch, if equipped B. Right map lamp switch, if equipped C. Door function switch D.
  • Page 98: Ambient Lighting

    Lighting AMBIENT LIGHTING (IF EQUIPPED) The ambient lighting system illuminates the interior with a choice of several colors. The ambient lighting control is located in the overhead console. A. Color palette B. Control knob C. Search mode • Rotate B to switch on and adjust to the desired brightness. •...
  • Page 99: Windows And Mirrors

    Windows and Mirrors POWER WINDOWS WARNING: Do not leave children unattended in your vehicle and do not let them play with the power windows. They may seriously injure themselves. WARNING: When closing the power windows, you should verify they are free of obstructions and make sure that children and pets are not in the proximity of the window openings.
  • Page 100 Windows and Mirrors Window Lock Press the control to lock or unlock the rear window controls. It illuminates when you lock the rear window controls. Bounce-Back (If Equipped) The window will stop automatically while closing. It will reverse some distance if there is an obstacle in the way. Overriding the Bounce-Back Feature WARNING: When you override the bounce-back feature the window will not reverse if it detects an obstacle.
  • Page 101 Windows and Mirrors Resetting the Bounce-Back Feature WARNING: The bounce-back function remains deactivated until you have reset the memory. You must reset the bounce-back memory separately for each window after the battery has been disconnected. 1. Lift and hold the switch until the window is fully closed. 2.
  • Page 102: Exterior Mirrors

    Windows and Mirrors EXTERIOR MIRRORS Power Exterior Mirrors WARNING: Do not adjust the mirror while your vehicle is in motion. A. Left-hand mirror B. Off C. Right-hand mirror Press the arrows to adjust the mirror. Fold-Away Exterior Mirrors Push the mirror toward the door window glass. Make sure that you fully engage the mirror in its support when returning it to its original position.
  • Page 103 Windows and Mirrors Integrated Blind Spot Mirrors WARNING: Objects in the blind spot mirror are closer than they appear. Blind spot mirrors have an integrated convex mirror built into the upper outboard corner of the exterior mirrors. They are designed to assist you by increasing visibility along the side of your vehicle.
  • Page 104: Interior Mirrors

    Windows and Mirrors INTERIOR MIRROR WARNING: Do not adjust the mirror when your vehicle is moving. Note: Do not clean the housing or glass of any mirror with harsh abrasives, fuel or other petroleum or ammonia based cleaning products. You can adjust the interior mirror to your preference. Some mirrors also have a second pivot point.
  • Page 105: Sunshade

    Windows and Mirrors SUN SHADE (IF EQUIPPED) WARNING: Do not let children play with the sun shade or leave them unattended in the vehicle. They may seriously hurt themselves. WARNING: When closing the sun shade, you should verify that it is free of obstructions and make sure that children and pets are not in the proximity of the sunshade.
  • Page 106 Windows and Mirrors Sun Shade Relearning WARNING: The bounce-back function is not active during this procedure. Make sure that there are no obstacles in the way of the moving sun shade. Note: You must start the relearning process within 30 seconds of switching the ignition on.
  • Page 107: Instrument Cluster

    Instrument Cluster GAUGES Cluster shown in standard measure – metric clusters similar. A. Left Information Display B. Speedometer C. Right Information Display: See the MyTouch chapter for more information. Left Information Display Odometer Located in the bottom of the information display Registers the accumulated distance your vehicle has travelled.
  • Page 108: Steering Wheel Controls

    Instrument Cluster Common Displays Note: Battery gauge information can be individually selected on or off through Battery Display in the Options sub-menu. From any main display a right arrow press on the steering wheel controls will take you to the Options sub-menu.
  • Page 109 Instrument Cluster Fuel Gauge: The fuel gauge will indicate approximately how much fuel is left in the fuel tank. The fuel gauge may vary slightly when your vehicle is moving or on a gradient. The arrow adjacent to the fuel pump symbol indicates on which side of the vehicle the fuel filler door is located.
  • Page 110: Warning Lamps And Indicators

    Instrument Cluster WARNING LAMPS AND INDICATORS The following warning lamps and indicators will alert you to a vehicle condition that may become serious. Some lamps will illuminate when you start your vehicle to make sure they work. If any lamps remain on after starting your vehicle, refer to the respective system warning lamp for further information.
  • Page 111 Instrument Cluster Cruise Control (if equipped) It will illuminate when you switch this feature on. Direction Indicator Illuminates when the left or right turn signal or the hazard warning flasher is turned on. If the indicators stay on or flash faster, check for a burned out bulb.
  • Page 112 Instrument Cluster Front Airbag If it fails to illuminate on startup, continues to flash or remains on, it indicates a malfunction. Have the system checked by your authorized dealer. A chime will sound when there is a malfunction in the indicator light. Front Fog Lamps (if equipped) It will illuminate when you switch the front fog lamps on.
  • Page 113 Instrument Cluster Overdrive Cancel and Grade Assist (if equipped) It will illuminate when the overdrive function of the transmission has been turned off and the grade assist function has been turned on. Parking Lamps It will illuminate when you switch the parking lamps or headlam ps on.
  • Page 114: Audible Warnings And Indicators

    Instrument Cluster Stability Control System Displays when the AdvanceTrac®/Traction control is active. If the light remains on, have the system serviced immediately. Stability Control System Off Illuminates when AdvanceTrac®/Traction control has been disabled by the driver. Stop Safely Indicates electrical component fault/failure that will cause the vehicle to shutdown or enter into a limited operating mode.
  • Page 115: Information Displays

    GENERAL INFORMATION WARNING: Driving while distracted can result in loss of vehicle control, accident and injury. Ford strongly recommends that drivers use extreme caution when using any device or feature that may take their focus off the road. Your primary responsibility is the safe operation of the vehicle.
  • Page 116 Information Displays Main menu From the main menu bar on the left side of the information display, you can choose from the following categories: Display Mode Trip 1 & 2 Fuel Economy Information Settings Scroll up/down to highlight one of the categories, then press the right arrow key or OK to enter into that category.
  • Page 117 Information Displays Display Mode Instantaneous Fuel — — Battery Display Regen Active Apply to all Inform: screens Charge Assist Avg Fuel Economy + (overlay) Battery Gauge + Fuel Charge Level Gauge Help Help — — Instantaneous Fuel — — Battery Display Regen Active Apply to all Enlighten:...
  • Page 118 Information Displays Display Mode Menu level 2 Menu level 3 Menu level 4 Menu level 5 Average Vehicle Range Speed Avg Fuel Vehicle Range Power Avg Fuel Split Power Inst. Fuel Power + Coolant Temp Threshold Tach rpm x Accessory Change MyView 1000 Power...
  • Page 119 Information Displays Display Mode Energi only EV: Auto Regen Active (consumption gauge, accessory Charge Assist power gauge) Apply to all EV: Now Battery Display screens (consumption gauge (overlay) with budget cup, Charge Level accessory power gauge, override) EV: Later Help (consumption gauge, accessory power gauge, EV...
  • Page 120 Information Displays • Inform — Inform shows the fuel level, battery display and average fuel economy, with options available for the Battery Display and an Instantaneous Fuel Economy gauge. When the vehicle is operating on battery power only, EV is displayed. Hold OK to reset average fuel economy.
  • Page 121 Information Displays • Split Power— This gauge indicates the power being supplied by the vehicle’s two power sources: the high voltage battery and the gasoline engine. When the hybrid system is operating in electric vehicle mode (without the gasoline engine), EV is displayed. •...
  • Page 122 Information Displays • Charge Level — This indicates the State of Charge of the battery. Additionally, for Energi vehicles the option only applies for the Hybrid Mode battery display (simple battery graphic). The Plug-in Power Mode battery will always show the charge level with associated remaining EV range.
  • Page 123 Information Displays Trip 1 & 2 Use the arrow buttons to choose between the following. Note: Pressing OK stops/starts the timer. Holding OK resets the odometer and timer. Trip 1 & 2 Menu level 2 Menu level 3 Menu level 4 Menu level 5 Elapsed trip —...
  • Page 124 Information Displays Fuel Economy Use the arrow buttons to choose the desired energy display. Fuel Economy Menu level 2 Menu level 3 Menu level 4 Menu level 5 Fuel History: Instantaneous Fuel 1, 2, 6 min. Economy + Fuel Interval Time —...
  • Page 125 Information Displays Information In this mode, you can view different vehicle system information and perform a system check. Warnings XX Warnings Displays the number of warnings that need immediate attention in red. You can only view the warnings from the System Check menu. View them immediately by pressing OK and then OK again to enter system check.
  • Page 126 Information Displays Settings In this mode, you can configure different driver setting choices. Note: Some items are optional and may not appear. Note: *Some MyKey items will only appear if a MyKey is set. Settings Menu level 2 Menu level 3 Menu level 4 Menu level 5 Traction Ctrl...
  • Page 127 Information Displays Settings Hold OK to Create MyKey — create MyKey Always On / Traction Control — User Selectable Max Speed Set to 80 MPH — (130 km/h) / Speed Minder 45 mph — *MyKey (72 km/h), 55 mph (89 km/h), 65 mph (105 km/h), Off Volume Limiter...
  • Page 128: Information Messages

    Information Displays Brake Coach Display: This appears after the vehicle has come to a stop. It coaches you to brake in a manner which maximizes the amount of energy returned through the regenerative braking system. The percent displayed is an indication of the regenerative braking efficiency with 100% representing the maximum amount of regenerative braking energy recovery.
  • Page 129 Information Displays Brake System Message Action / Description Brake Fluid Level LOW Indicates the brake fluid level is low and the brake system should be inspected immediately. Check Brake System Displayed when the brake system needs servicing. If the warning stays on or continues to come on, contact your authorized dealer as soon as possible.
  • Page 130 Information Displays Charging and Electrical System Action / Description Message Ready to Drive Displays when the vehicle is ready to drive. Engine On Displays when the engine is on. Unplug Prior to Starting Vehicle Displays when the vehicle detects it is still plugged and the power is activated.
  • Page 131 Information Displays Hill Start Assist Message Action / Description Hill Start Assist Active Displays when hill start assist is active. Hill Start Assist OFF Displays when hill start assist is off. Hill start assist not available Displays when hill start assist is not available.
  • Page 132 Information Displays Keyless Vehicle / Immobilizer Action / Description Message Press Brake to Start Displayed as a reminder to apply the brake as needed when starting. Press Brake + Start Button Displayed as a reminder to apply the brake and push the start button to start the vehicle.
  • Page 133 Information Displays Maintenance Message Action / Description LOW Engine Oil Pressure Stop the vehicle as soon as safely possible, turn off the engine. Check the oil level. If the warning stays on or continues to come on with your engine running, contact your authorized dealer as soon as possible.
  • Page 134 Information Displays Maintenance Message Action / Description See Manual Indicates a powertrain or high-voltage charge system fault has been detected. If the indicator stays on or continues to come on, contact your authorized dealer as soon as possible. Service Tire Mobility Kit Displayed when the kit needs service.
  • Page 135 Information Displays MyKey® Message Action / Description Buckle Up to Unmute Audio Displays when a MyKey® is in use and Belt-Minder® is activated. MyKey Park Aid Cannot be Displays when a MyKey® is in use Deactivated and park aid is activated. Traction Control On - MyKey Displays when a MyKey®...
  • Page 136 Information Displays Power Steering Message Action / Description Power Steering Assist Fault The power steering system has disabled power steering assist due to a system error. See your authorized dealer. Remote Start Message Action / Description Remote Start Active Displayed when the remote start system is active.
  • Page 137: Audio System

    Due to technical incompatibility, certain recordable and re-recordable compact discs may not function correctly when used in Ford CD players. Note: Do not insert CDs with homemade paper (adhesive) labels into the CD player as the label may peel and cause the CD to become jammed.
  • Page 138 Audio System MP3 Track and Folder Structure Audio systems capable of recognizing and playing MP3 individual tracks and folder structures work as follows: • There are two different modes for MP3 disc playback: MP3 track mode (system default) and MP3 folder mode. •...
  • Page 139: Am/Fm/Cd With Sync

    Audio System AM/FM/CD WITH SYNC® WARNING: Driving while distracted can result in loss of vehicle control, crash and injury. We strongly recommend that you use extreme caution when using any device that may take your focus off the road. Your primary responsibility is the safe operation of your vehicle.
  • Page 140 Audio System C. CD slot: Insert a CD. D. OK: Press this button to confirm menu selections. E. Clock: Set the time: 1. Press the H or M buttons on the outside of the display repeatedly until the desired time appears. 2.
  • Page 141 Audio System N. Function Button 2: Select different functions of the audio system depending on which mode you are in (such as Radio mode or CD mode). O. Function Button 1: Select different functions of the audio system depending on which mode you are in (such as Radio mode or CD mode). P.
  • Page 142 Audio System SIRIUS Scan Select for a brief sampling of all available channels. Show ESN Select to view your satellite radio electronic serial number (ESN). You need this number when communicating with SIRIUS® to activate, modify or track your account. Channel Guide Select to view available satellite radio channels.
  • Page 143 Audio System Audio Settings Spd. Comp. Vol. Automatically adjusts the volume to compensate for speed and wind noise. You can set the system between 0 and +7. Sound Select to adjust settings for Treble, Middle, Bass, Fade and Balance. Occupancy Mode Select to optimize sound quality for the chosen seating position.
  • Page 144 Audio System AM/FM/CD PREMIUM AUDIO SYSTEM WARNING: Driving while distracted can result in loss of vehicle control, crash and injury. We strongly recommend that you use extreme caution when using any device that may take your focus off the road. Your primary responsibility is the safe operation of your vehicle.
  • Page 145 Audio System AM/FM/CD SONY® AUDIO SYSTEM WARNING: Driving while distracted can result in loss of vehicle control, crash and injury. We strongly recommend that you use extreme caution when using any device that may take your focus off the road. Your primary responsibility is the safe operation of your vehicle.
  • Page 146: Auxiliary Input Jack

    Audio System D. - TUNE +: • In radio mode, press these buttons to manually search through the radio frequency band. • In SIRIUS mode, press these buttons to find the next or previous available satellite radio station. E. Volume: Turn this control to adjust the volume. F.
  • Page 147: Usb Port

    Audio System The auxiliary input jack allows you to connect and play music from your portable music player through your vehicle speakers. You can use any portable music player designed LINE IN for use with headphones. Your audio extension cable must have male ⁄...
  • Page 148: Satellite Radio Information

    Audio System MEDIA HUB (IF EQUIPPED) The media hub is located in the center console and has the following features: A. A/V inputs B. SD card slot C. USB ports For more information, see the MyFord Touch chapter. SATELLITE RADIO INFORMATION (IF EQUIPPED) Satellite Radio Channels SIRIUS®...
  • Page 149 Note: SIRIUS reserves the unrestricted right to change, rearrange, add or delete programming including canceling, moving or adding particular channels, and its prices, at any time, with or without notice to you. Ford Motor Company shall not be responsible for any such programming changes.
  • Page 150 Audio System Satellite Radio Electronic Serial Number (ESN) You need your ESN to activate, modify or track your satellite radio account. When in satellite radio mode, you can view this number by pressing SIRIUS and memory preset 1 at the same time. To access your ESN, press the bottom left corner of the touchscreen, then SIRIUS >...
  • Page 151 Audio System Radio display Condition Possible action No Signal The signal is lost from The signal is blocked. the SIRIUS satellite or When you move into SIRIUS tower to your an open area, the vehicle antenna. signal should return. Updating Update of channel No action required.
  • Page 152: Climate Control

    Climate Control AUTOMATIC CLIMATE CONTROL A. AUTO: Press to select automatic operation. The system automatically controls the temperature, amount and distribution of the airflow to reach and maintain your previously selected temperature. B. Fan speed: Controls the volume of air circulated in your vehicle. Press to select the desired fan speed.
  • Page 153 Climate Control H. Instrument panel: Press to distribute air through the instrument panel air vents. I. Footwell: Press to distribute air through the footwell air vents. J. Air conditioning: Press to switch the air conditioning off and on. Air conditioning cools your vehicle using outside air. To improve air conditioning when starting your vehicle, drive with the windows slightly open for two to three minutes.
  • Page 154 Climate Control HINTS ON CONTROLLING THE INTERIOR CLIMATE General Hints Note: Prolonged use of recirculated air may cause the windows to fog up. Note: You may feel a small amount of air from the footwell air vents regardless of the air distribution setting. Note: To reduce humidity build-up inside your vehicle, do not drive with the system switched off or with recirculated air always switched on.
  • Page 155 Climate Control Cooling the Interior Quickly Press AUTO. Adjust the temperature control to the desired setting. Recommended Settings for Cooling Press the slow fan speed button. Adjust the temperature control to the midway point of the cold settings. Press the instrument panel vent button to distribute air to the instrument panel air vents.
  • Page 156: Rear Window Defroster

    Climate Control HEATED WINDOWS AND MIRRORS (IF EQUIPPED) Heated Rear Window Note: The vehicle must be running to use this feature. Press the control to clear the rear window of thin ice and fog. Press the control again within 15 minutes to switch it off. It turns off automatically after approximately 15 minutes, or when you switch the ignition off.
  • Page 157 Climate Control REMOTE START CLIMATE OPERATION (C-MAX ENERGI ONLY) The climate control system adjusts the cabin temperature during remote start. You cannot adjust the system during remote start operation. Turn the ignition on to return the system to its previous settings. You can now make adjustments.
  • Page 158: Seats

    Seats SITTING IN THE CORRECT POSITION WARNING: Sitting improperly out of position or with the seat back reclined too far can take off weight from the seat cushion and affect the decision of the passenger sensing system, resulting in serious injury or death in a crash. Always sit upright against your seat back, with your feet on the floor.
  • Page 159: Head Restraints

    Seats HEAD RESTRAINTS WARNING: To minimize the risk of neck injury in the event of a crash, the driver and passenger occupants should not sit in or operate the vehicle, until the head restraint is placed in its proper position. The driver should never adjust the head restraint while the vehicle is in motion.
  • Page 160 Seats The head restraints consist of: A. An energy absorbing head restraint B. Two steel stems C. Guide sleeve adjust and release button D. Guide sleeve unlock and remove button Adjusting the Head Restraint Raise: Pull up the head restraint. Lower: 1.
  • Page 161 Seats Remove: 1. Press and hold buttons C. 2. Pull the head restraint up. Install: Align the steel stems into the guide sleeves and push the head restraint down until it locks. Fold: 1. Press and hold button D. 2. Pull it back up to reset. Tilting Head Restraints (If Equipped) The front head restraints may have a tilting feature for extra comfort.
  • Page 162: Manual Seats

    Seats MANUAL SEATS WARNING: Do not adjust the driver’s seat or seat back while the vehicle is moving. Moving the Seats Backward and Forward WARNING: Rock the seat backward and forward after releasing the lever to make sure that it is fully engaged. Adjusting the Height of the Driver’s Seat 2013 C-Max Full Hybrid (34h)
  • Page 163 Seats Recline Adjustment WARNING: Before returning the seat back to its original position, make sure that cargo or any objects are not trapped behind the seat back. After returning the seat back to its original position, pull on the seat back to make sure that it has fully latched. An unlatched seat may become dangerous in the event of a sudden stop or crash .
  • Page 164: Power Seats

    Seats POWER SEATS (IF EQUIPPED) WARNING: Never adjust the driver’s seat or seat back when the vehicle is moving. WARNING: Before returning the seat back to its original position, make sure that cargo or any objects are not trapped behind the seat back. Power Lumbar (If Equipped) 2013 C-Max Full Hybrid (34h) Owners Guide gf, 3rd Printing, January 2013...
  • Page 165: Rear Seats

    Seats REAR SEATS Folding the Seat Back (If Equipped) 1. Press the button on the outboard side of each rear outboard headrest to fold them. Make sure the rear center headrest is in the full down position. 2. To fold the seat, pull the lever up on the outboard side of the seat.
  • Page 166: Heated Seats

    Seats HEATED SEATS (IF EQUIPPED) WARNING: Persons who are unable to feel pain to the skin because of advanced age, chronic illness, diabetes, spinal cord injury, medication, alcohol use, exhaustion, or other physical conditions, must exercise care when using the seat heater. The seat heater may cause burns even at low temperatures, especially if used for long periods of time.
  • Page 167: Universal Garage Door Opener (If Equipped)

    166 Universal Garage Door Opener (If Equipped) HOMELINK® WIRELESS CONTROL SYSTEM (IF EQUIPPED) WARNING: Make sure that the garage door and security device are free from obstruction when you are programming. Do not program the system with the vehicle in the garage. WARNING: Do not use the system with any garage door opener that does not have the safety stop and reverse feature as required by U.S.
  • Page 168 Universal Garage Door Opener (If Equipped) 167 Programming Note: Put a new battery in the hand-held transmitter. This will ensure quicker training and accurate transmission of the radio-frequency signal. 1. With your vehicle parked outside of the garage and your key in the ignition, turn the key so that the ignition is in the on position.
  • Page 169 168 Universal Garage Door Opener (If Equipped) After programming the HomeLink button, follow Steps 5 – 7 as listed below to program your garage door opener. Note: You may need a ladder to reach the unit and you may need to remove the cover or lamp lens on your garage door opener.
  • Page 170 Universal Garage Door Opener (If Equipped) 169 Programming HomeLink to a Genie Intellicode 2 garage door opener Note: The Genie Intellicode 2 transmitter must already be programmed to operate with the garage door opener. Programing the transmitters To program HomeLink to the transmitter you must first put the transmitter into programming mode.
  • Page 171 170 Universal Garage Door Opener (If Equipped) Programming HomeLink to the Genie Intellicode garage door opener motor Note: You may need a ladder to access the garage door opener motor. To program HomeLink to the garage door opener motor: 1. Press and hold the PROGRAM button on the garage door opener motor until both blue LED’s turn on.
  • Page 172: Auxiliary Power Points

    Auxiliary Power Points AUXILIARY POWER POINTS WARNING: Do not plug optional electrical accessories into the cigarette lighter socket (if equipped). Improper use of the lighter can cause damage not covered by your warranty, and can result in fire or serious injury. Note: If used when the engine is not running, the battery will discharge.
  • Page 173 Auxiliary Power Points 110 Volt AC Power Point (If Equipped) WARNING: Do not keep electrical devices plugged in the power point whenever the device is not in use. Do not use any extension cord with the 110 volt AC power point, since it will defeat the safety protection design.
  • Page 174: Storage Compartments

    Storage Compartments CENTER CONSOLE Stow items in the cupholder carefully as items may become loose during hard braking, acceleration or collisions, including hot drinks which may spill. Available console features include: A. Cupholder B. Storage compartment with auxiliary power point, auxiliary input jack, USB port and media hub C.
  • Page 175: Starting And Stopping The Engine

    Starting and Stopping the Engine GENERAL INFORMATION WARNING: Extended idling at high engine speeds can produce very high temperatures in the engine and exhaust system, creating the risk of fire or other damage. WARNING: Do not park, idle, or drive your vehicle on dry grass or other dry ground cover.
  • Page 176: Ignition Switch

    Starting and Stopping the Engine IGNITION SWITCH (IF EQUIPPED) 0 (Off): The ignition is off. Note: When you switch the ignition off and leave your vehicle, do not leave your key in the ignition. This could cause your vehicle battery to lose charge.
  • Page 177 Starting and Stopping the Engine Ignition Modes ENGINE START STOP Off: Turns the ignition off. • Without applying the brake pedal, press and release the button once when the ignition is in the on mode, or when the engine is running but the vehicle is not in motion.
  • Page 178 Starting and Stopping the Engine Vehicles with Keyless Start Note: Do not touch the accelerator pedal. 1. Fully press the brake pedal. 2. Press the button. The system does not function if: • The key frequencies are jammed. • The key battery has no charge. If you are unable to start your vehicle, do the following: 3-button remote 1.
  • Page 179 Starting and Stopping the Engine Fast Restart (Vehicles with Keyless Start) The fast restart feature allows you to restart the engine within 20 seconds of switching it off, even if a valid key is not present. Within 20 seconds of switching the engine off, press the brake pedal and press the button.
  • Page 180 Starting and Stopping the Engine Stopping the Engine When Your Vehicle is Moving WARNING: Switching off the engine when the vehicle is still moving will result in a loss of brake and steering assistance. The steering will not lock, but higher effort will be required. When the ignition is switched off, some electrical circuits, warning lamps and indicators may also be off.
  • Page 181: Engine Block Heater

    Starting and Stopping the Engine ENGINE BLOCK HEATER (IF EQUIPPED) WARNING: Failure to follow engine block heater instructions could result in property damage or physical injury. WARNING: Do not use your heater with ungrounded electrical systems or two-pronged (cheater) adapters. There is a risk of electrical shock.
  • Page 182 Starting and Stopping the Engine • Check for heat anywhere in the electrical hookup once the system has been operating for approximately 30 minutes. • Make sure the system is unplugged and properly stowed before driving your vehicle. Make sure the protective cover seals the prongs of the block heater cord plug when not in use.
  • Page 183: Unique Driving Characteristics

    Unique Driving Characteristics PLUG-IN POWER MODE AND HYBRID MODE (C-MAX ENERGI ONLY) C-MAX Energi vehicles must be plugged in regularly for optimal use of the high voltage battery’s extended range capability. When you charge your vehicle you add electrical energy which is then used to propel the vehicle in Plug-in Power Mode.
  • Page 184 Unique Driving Characteristics EV Now This mode provides an electric only driving experience using plug-in power. The left-hand information display will change to an Energy Use screen that supplies EV specific tools and functions. The vehicle may accelerate more slowly and the top speed may be lower than in Auto EV.
  • Page 185 Unique Driving Characteristics HYBRID VEHICLE OPERATION (C-MAX HYBRID AND C-MAX ENERGI) This hybrid vehicle combines electric and gasoline propulsion to provide breakthrough performance and improved efficiency. Familiarizing yourself with these unique characteristics will provide an optimal driving experience from your new vehicle. Note: You may notice higher engine speeds upon start-up.
  • Page 186 Unique Driving Characteristics Transmission Operation: Due to the technologically advanced, electronically-controlled continuously variable transaxle, you will not feel shift changes like those of a non-hybrid vehicle. Note: Since engine speed is controlled by the transmission, it may seem elevated at times. This is normal hybrid operation and helps deliver fuel efficiency and performance.
  • Page 187 Unique Driving Characteristics Engine: The engine speed in your hybrid is not directly tied to your vehicle speed. Your vehicle’s engine and transmission are designed to deliver the power you need at the most efficient engine speed. During heavy accelerations, your hybrid may reach high engine speeds (up to 6000 rpm).
  • Page 188 Unique Driving Characteristics Additional Tips: • Do not carry extra loads • Be mindful of adding external accessories that may increase aerodynamic drag • Observe posted speed limits • Perform all scheduled maintenance • There is no need to wait for your engine to warm up. The vehicle is ready to drive immediately after starting EV+ Mode Your vehicle will recognize your frequent destinations and allow for more...
  • Page 189 Unique Driving Characteristics Question Answer Why does it take There are several reasons the engine stays on for an a long time extended amount of time when it is first started. before the engine One common reason is to ensure that the emissions shuts down? components are warm enough to minimize tailpipe emissions.
  • Page 190 Unique Driving Characteristics Question Answer What is the fan The fan noise comes from a fan located inside the noise I hear from high voltage battery. This fan turns on when the the rear of my battery requires cooling air. The fan speed, and hybrid? associated noise level, will change according to the amount of cooling required to maintain good...
  • Page 191: Fuel And Refueling

    Fuel and Refueling SAFETY PRECAUTIONS WARNING: Do not overfill the fuel tank. The pressure in an overfilled tank may cause leakage and lead to fuel spray and fire. WARNING: The fuel system may be under pressure. If you hear a hissing sound near the fuel filler inlet, do not refuel until the sound stops.
  • Page 192: Fuel Quality

    Fuel and Refueling • Avoid getting fuel liquid in your eyes. If fuel is splashed in the eyes, remove contact lenses (if worn), flush with water for 15 minutes and seek medical attention. Failure to seek proper medical attention could lead to permanent injury.
  • Page 193 Fuel and Refueling Octane Recommendations Regular unleaded gasoline with a pump (R+M)/2 octane rating of 87 is recommended. Some stations offer fuels posted as Regular with an (R+M)/2 METHOD octane rating below 87, particularly in high altitude areas. Fuels with octane levels below 87 are not recommended.
  • Page 194: Refueling

    Fuel and Refueling Note: EV Now mode can resume if less than 1 gallon (3.8 liters) of fuel is left in the tank. Note: In most cases, when the fuel level is below 1/4 tank, refueling the vehicle will end fuel freshness mode and EV Now will now become available.
  • Page 195 Fuel and Refueling When fueling your vehicle: 1. Put the vehicle in P (Park) and turn the ignition off. 2. Open the fuel filler door. 3. Slowly insert the fuel filler nozzle fully into the fuel system, and leave the nozzle fully inserted to open both doors until you are done pumping.
  • Page 196 Fuel and Refueling If the fuel fill inlet was not properly closed, a Check Fuel Fill Inlet message may appear on the information display screen. At the next opportunity, do the following: 1. Safely pull off the road. 2. Put the vehicle in P (Park) and turn the ignition off. 3.
  • Page 197 Fuel and Refueling When fueling your vehicle: 1. Put the vehicle in P (Park) and turn the ignition off. 2. Press the fuel button located on the instrument panel. 3. Wait up to 15 seconds before opening the fuel filler door. During this time a Please Wait to Refuel message will appear in the information display screen.
  • Page 198 Fuel and Refueling Manual override procedure WARNING: The fuel system may be under pressure. Insert the fuel nozzle slowly. If you hear a hissing sound near the fuel filler door, do not refuel until the sound stops. Otherwise, fuel may spray out, which could cause serious personal injury.
  • Page 199: Running Out Of Fuel

    Fuel and Refueling If the fuel fill inlet was not properly closed, a Check Fuel Fill Inlet message may appear on the information display screen. At the next opportunity, do the following: 1. Safely pull off the road. 2. Put the vehicle in P (Park) and turn the ignition off. 3.
  • Page 200 Fuel and Refueling Refilling with a Portable Fuel Container WARNING: Do not insert the nozzle of portable fuel containers or aftermarket funnels into the capless fuel system. This could damage the fuel system and its seal, and may cause fuel to run onto the ground instead of filling the tank, which could result in serious personal injury.
  • Page 201: Fuel Consumption

    Fuel and Refueling After locating the white plastic funnel: 1. Slowly insert the funnel into the capless fuel system. 2. Fill the vehicle with fuel from the portable fuel container. 3. When done, clean the funnel or properly dispose of it. Extra funnels can be purchased from your authorized dealer if you choose to dispose of the funnel.
  • Page 202 Fuel and Refueling Calculating Fuel Economy Do not measure fuel economy during the first 1000 miles (1600 kilometers) of driving (this is your engine’s break-in period); a more accurate measurement is obtained after 2000 miles–3000 miles (3200 kilometers–4800 kilometers). Also, fuel expense, frequency of fill-ups or fuel gauge readings are not accurate ways to measure fuel economy.
  • Page 203 Information are essential to the life and performance of your vehicle and to its emissions system. If other than Ford, Motorcraft® or Ford-authorized parts are used for maintenance replacements or for service of components affecting emission control, such non-Ford parts should be equivalent to genuine Ford Motor Company parts in performance and durability.
  • Page 204 Fuel and Refueling On-board Diagnostics (OBD-II) Your vehicle is equipped with a computer that monitors the engine’s emission control system. This system is commonly known as the on-board diagnostics system (OBD-II). The OBD-II system protects the environment by ensuring that your vehicle continues to meet government emission standards.
  • Page 205 Fuel and Refueling Readiness for Inspection/Maintenance (I/M) Testing Some state, provincial and local governments may have Inspection/Maintenance (I/M) programs to inspect the emission control equipment on your vehicle. Failure to pass this inspection could prevent you from getting a vehicle registration. If the service engine soon indicator is on or the bulb does not work, the vehicle may need to be serviced.
  • Page 206: High Voltage Battery

    High Voltage Battery HIGH-VOLTAGE BATTERY WARNING: This battery pack should only be serviced by an authorized electric vehicle technician. Improper handling can result in personal injury or death. Your vehicle consists of various high-voltage components and wiring. All of the high-voltage power flows through specific wiring assemblies which are labeled as such or are covered with a solid orange convolute, or orange striped tape, or both.
  • Page 207 120-volt household outlet. Using the standard 120-volt convenience cord takes up to 7 hours to completely charge from an empty battery. Ford recommends upgrading to the optional 240-volt charging station for faster more efficient charging.
  • Page 208 High Voltage Battery Power (green light) — this indicator lights up when the cord is plugged into the AC wall outlet. Charge (green light) — Indicates status of charging: • No light means the cord is not connected to the vehicle. •...
  • Page 209 High Voltage Battery You can use your keyfob to view the vehicles charge status at any time by pressing the unlock button. The light ring will light up the corresponding quadrant(s) so that the current state of charge can be determined.
  • Page 210 High Voltage Battery Waiting to Charge Note: See Charge Settings in the MyFord Touch Chapter for more information. When Value Charge has been selected charging may not begin upon plugging in. The vehicle may delay charging to take advantage of off-peak electricity rates.
  • Page 211 High Voltage Battery Disconnecting the Charging Coupler Note: Do not pull the wall plug from the wall while the vehicle is charging. Doing so may damage the outlet and the cord. To disconnect the charging coupler: 1. Press the button on the charging coupler with your thumb.
  • Page 212 High Voltage Battery HIGH-VOLTAGE SERVICE DISCONNECT The high-voltage service disconnect shuts off power from the high-voltage battery. Disabling the High-Voltage Battery Note: There is a disconnect circuit in your vehicle. Disconnecting the circuit will automatically disable the high-voltage battery. To disable the high-voltage battery and stop all high-voltage electric activity in the vehicle you can access high-voltage disconnect circuit.
  • Page 213 High Voltage Battery • On C-MAX Energi vehicles, slide the service disconnect handle to the right. 4. Pull the handle toward you and remove the circuit from the vehicle to disable the high-voltage battery. Reverse this procedure to reinstall the service disconnect. Reactivating the high-voltage battery Note: If you have manually disconnected your high-voltage shutoff circuit you will need to reconnect the circuit before it can be reactivated.
  • Page 214: Transmission

    Transmission AUTOMATIC TRANSMISSION WARNING: Always set the parking brake fully and make sure the gearshift is latched in P (Park). Turn the ignition to the off position and remove the key whenever you leave your vehicle WARNING: When parking, do not use the gearshift in place of the parking brake.
  • Page 215 Transmission D (Drive) The normal driving position for the best fuel economy. D (Drive) with Grade Assist Press the transmission control switch on the side of the gearshift lever to activate grade assist and cancel overdrive. Grade assist: • The grade assist lamp in the instrument cluster is illuminated.
  • Page 216 Transmission Brake-Shift Interlock WARNING: Do not drive your vehicle until you verify that the brake lamps are working. WARNING: When doing this procedure, you will be taking the vehicle out of park which means the vehicle can roll freely. To avoid unwanted vehicle movement, always fully set the parking brake prior to doing this procedure.
  • Page 217 Transmission 3. Locate the brake shift interlock lever on the passenger side of the shifter assembly. 4. Apply the brake pedal. Using a screwdriver (or similar tool), press and hold the white brake shift interlock lever forward while pulling the gearshift lever out of the P (Park) position and into the N (Neutral) position.
  • Page 218: Hill Start Assist

    Transmission HILL START ASSIST WARNING: The hill start assist feature does not replace the parking brake. When you leave the vehicle, always apply the parking brake and shift the transmission into P (Park). WARNING: You must remain in the vehicle once you have activated the hill start assist feature.
  • Page 219: Brakes

    Brakes GENERAL INFORMATION Note: Occasional brake noise is normal. If a metal-to-metal, continuous grinding or continuous squeal sound is present, the brake linings may be worn out and should be inspected by an authorized dealer. If your vehicle has continuous vibration or shudder in the steering wheel while braking, you should take it to an authorized dealer for inspection.
  • Page 220: Hints On Driving With Anti-Lock Brakes

    Brakes Regenerative Braking System This feature is used to simulate the engine braking of an internal combustion engine and assist the standard brake system while recovering some of the energy of motion and storing it in the battery to improve fuel economy.
  • Page 221 Brakes PARKING BRAKE WARNING: Always set the parking brake fully and leave your vehicle with the transmission selector lever in position P. Note: Do not press the release button while pulling the lever up. To set the parking brake: 1. Press the foot brake pedal firmly. 2.
  • Page 222: Traction Control

    Traction Control PRINCIPLES OF OPERATION The traction control system helps avoid drive wheel spin and loss of traction. If your vehicle begins to slide, the system applies the brakes to individual wheels and, when needed, reduces engine power at the same time. If the wheels spin when accelerating on slippery or loose surfaces, the system reduces engine power in order to increase traction.
  • Page 223: Stability Control

    Stability Control PRINCIPLES OF OPERATION WARNING: Vehicle modifications involving braking system, aftermarket roof racks, suspension, steering system, tire construction or wheel and tire size may change the handling characteristics of the vehicle and may adversely affect the performance of the AdvanceTrac® system. In addition, installing any stereo loudspeakers may interfere with and adversely affect the AdvanceTrac®...
  • Page 224: Advancetrac

    Stability Control A Vehicle without AdvanceTrac® with RSC® skidding off its intended route. B Vehicle with AdvanceTrac® with RSC® maintaining control on a slippery surface. USING ADVANCETRAC® WITH RSC® The system automatically activates when you start your engine. The AdvanceTrac® with RSC® system cannot be completely turned off, but the electronic stability control and roll stability control portions of the system are disabled when the transmission is in position R.
  • Page 225: Parking Aids

    Parking Aids SENSING SYSTEM (IF EQUIPPED) WARNING: To help avoid personal injury, please read and understand the limitations of the system as contained in this section. Sensing is only an aid for some (generally large and fixed) objects when moving in reverse on a flat surface at parking speeds. Traffic control systems, inclement weather, air brakes, and external motors and fans may also affect the function of the sensing system;...
  • Page 226 Parking Aids Using the Front and Rear Sensing System Rear Sensing System The rear sensors are only active when the transmission is in R. As the vehicle moves closer to the obstacle, the rate of the audible warning increases. When the obstacle is fewer than 12 inches (30 centimeters) away, the warning sounds continuously.
  • Page 227 Parking Aids Front Sensing System The front sensors are active when the gearshift is in any position other than P (Park) or N (Neutral) and the vehicle speed is below 7 mph (12 km/h). A. Coverage area of up to 27 inches (70 centimeters) from the front of the vehicle and about 6–14 inches (15–35 centimeters) to the side of...
  • Page 228: Active Park Assist

    Parking Aids ACTIVE PARK ASSIST (IF EQUIPPED) WARNING: This system is designed to be a supplementary park aid. It may not work in all conditions and is not intended to replace the driver’s attention and judgment. The driver is responsible for avoiding hazards and maintaining a safe distance and speed, even when the system is in use.
  • Page 229 Parking Aids Using Active Park Assist Press the button; the touch screen displays a message and a corresponding graphic to indicate it’s searching for a parking space. Use the turn signal to indicate which side of the vehicle you want the system to search on.
  • Page 230 Parking Aids Automatic Steering into Parking Space Note: If vehicle speed exceeds 7 mph (12 km/h), the system turns off and you need to take full control of the vehicle. Note: If a maneuver is interrupted before completion, the system turns off. The steering wheel position will not indicate the actual position of the steering and you have to full take control of the vehicle.
  • Page 231 Parking Aids Deactivating the Park Assist Feature The system can be deactivated manually by: • pressing the active park assist button • grabbing the steering wheel • driving above approximately 20 mph (35 km/h) for 30 seconds during an active park search •...
  • Page 232: Rear-View Camera System

    Parking Aids The system does not position the vehicle where I want in the space The vehicle is rolling in the opposite direction of the transmission (i.e. rolling forward when R [Reverse] is selected) The transmission is in R (Reverse); the vehicle must be moving forward to detect a parking space An irregular curb along the parking space prevents the system from aligning the vehicle properly...
  • Page 233 Parking Aids WARNING: Use caution when using the rear video camera and the liftgate is ajar. If the liftgate is ajar, the camera will be out of position and the video image may be incorrect. All guidelines (if enabled) have been removed when the liftgate is ajar.
  • Page 234 Parking Aids Note: If the transmission is in R (Reverse) and the trunk/liftgate is ajar, no rear view camera features are displayed. Note: If the image comes on while the transmission is not in R (Reverse), have the system inspected by your authorized dealer. Note: When towing, the camera only sees what is being towed behind the vehicle.
  • Page 235 Parking Aids Guidelines and the Centerline Note: Fixed guidelines and active guidelines (if equipped) are only available when the transmission is in R (Reverse). Note: The centerline is only available if Fixed or Active (if equipped) guidelines are on. A. Active guidelines (if equipped) B.
  • Page 236 Parking Aids Visual Park Aid Alert Note: Visual park alert is only available when the transmission is in R (Reverse). Note: The reverse sensing system is not effective at speeds above 3 mph (5 km/h) and may not detect certain angular or moving objects. The visual park aid alert allows the driver to view the area that is being detected by the reverse sensing system.
  • Page 237: Cruise Control

    Cruise Control PRINCIPLES OF OPERATION Cruise control lets you maintain a set speed without keeping your foot on the accelerator pedal. USING CRUISE CONTROL WARNING: Do not use cruise control in heavy traffic or on roads that are winding, slippery or unpaved. Note: Vehicle speed may vary momentarily when driving up or down a steep hill.
  • Page 238 Cruise Control Setting a Speed 1. Accelerate to the desired speed. 2. Press and release SET+. 3. Take your foot off the accelerator pedal. Changing the Set Speed • Press and hold SET+ or SET-. Release the control when you reach the desired speed.
  • Page 239: Driving Aids

    Driving Aids STEERING Electric Power Steering WARNING: The electric power steering system has diagnostic checks that continuously monitor the system to ensure proper operation. When a system error is detected a steering message will appear in the information display. WARNING: The electric power steering system has diagnostic checks that continuously monitor the system to ensure proper operation of the electronic system.
  • Page 240 Driving Aids Steering Tips If the steering wanders or pulls, check for: • an improperly inflated tire • uneven tire wear • loose or worn suspension components • loose or worn steering components • improper vehicle alignment A high crown in the road or high crosswinds may also make the steering seem to wander/pull.
  • Page 241: Load Carrying

    Load Carrying REAR UNDER FLOOR STORAGE The under floor storage compartments are located in front of the rear seats. Make sure the lids are secure before driving. LUGGAGE COVERS (IF EQUIPPED) WARNING: Make sure that the posts are properly latched in mounting features.
  • Page 242: Vehicle Loading

    Load Carrying Remove the cargo shade by pressing the release lever on each side forward, then lifting the shade out of the mounting feature. You will see a red mark when the lever is unlatched. LOAD LIMIT Vehicle loading This section will guide you in the proper loading of your vehicle to keep your loaded vehicle weight within its design rating capability.
  • Page 243 Load Carrying Payload – is the combined weight of cargo and passengers that the vehicle is carrying. The maximum payload for your vehicle can be found on the Tire Label on the B-Pillar or the edge of the driver’s door (vehicles exported outside the US and Canada may not have a Tire Label).
  • Page 244 Load Carrying Example only: Cargo Weight – includes all weight added to the Base Curb Weight, including cargo and optional equipment. GAW (Gross Axle Weight) – is the total weight placed on each axle (front and rear) – including vehicle curb weight and all payload. 2013 C-Max Full Hybrid (34h) Owners Guide gf, 3rd Printing, January 2013 USA (fus)
  • Page 245 Load Carrying GAWR (Gross Axle Weight Rating) – is the maximum allowable weight that can be carried by a single axle (front or rear). These numbers are shown on the Safety Compliance Certification Label. The label shall be affixed to either the door hinge pillar, door-latch post, or the door edge that meets the door-latch post, next to the driver’s seating position.
  • Page 246 Load Carrying • Example only: WARNING: Exceeding the Safety Compliance Certification Label vehicle weight rating limits could result in substandard vehicle handling or performance, engine, transmission and/or structural damage, serious damage to the vehicle, loss of control and personal injury. WARNING: Do not exceed the GVWR or the GAWR specified on the Safety Compliance Certification Label.
  • Page 247 Load Carrying WARNING: Do not use replacement tires with lower load carrying capacities than the original tires because they may lower the vehicle’s GVWR and GAWR limitations. Replacement tires with a higher limit than the original tires do not increase the GVWR and GAWR limitations.
  • Page 248 Load Carrying • Suppose your vehicle has a 1400 lb. (635 kg) cargo and luggage capacity. You and one of your friends decide to pick up cement from the local home improvement store to finish that patio you have been planning for the past 2 years.
  • Page 249: Towing

    We recommend the use of a wheel lift and dollies or flatbed equipment to tow your vehicle. Do not tow with a slingbelt. Ford Motor Company has not approved a slingbelt towing procedure. Vehicle damage may occur if towed incorrectly, or by any other means.
  • Page 250: Recreational Towing

    Towing The front wheels must be on a tow dolly when towing your vehicle from the rear using wheel lift equipment. This prevents damage to the transmission. TOWING THE VEHICLE ON FOUR WHEELS Emergency Towing If your vehicle becomes inoperable (without access to wheel dollies, car-hauling trailer, or flatbed transport vehicle), it can be flat-towed (all wheels on the ground, regardless of the powertrain and transmission configuration) under the following conditions:...
  • Page 251: Driving Hints

    Driving Hints BREAKING-IN You need to break in new tires for approximately 300 miles (480 kilometers). During this time, your vehicle may exhibit some unusual driving characteristics. The engine also needs to break in. Avoid hard accelerations and driving too fast for the first 1000 miles. If possible, avoid carrying heavy loads up steep grades during the break-in period.
  • Page 252 Driving Hints • Do not rest your foot on the brake pedal while driving. • Avoid carrying unnecessary weight (approximately 1 mile per gallon [0.4 kilometers per liter] is lost for every 400 pounds [180 kilograms] of weight carried). • Avoid adding particular accessories to your vehicle (e.g. bug deflectors, rollbars/light bars, running boards, ski racks).
  • Page 253: Floor Mats

    Driving Hints FLOOR MATS WARNING: Always use floor mats that are designed to fit the footwell of your vehicle. Only use floor mats that leave the pedal area unobstructed. Only use floor mats that are firmly secured to retention posts so that they cannot slip out of position and interfere with the pedals or impair safe operation of your vehicle in other ways.
  • Page 254 Driving Hints WARNING (Continued) • Check attachment of floor mats on a regular basis. Always properly reinstall and secure floor mats that have been removed for cleaning or replacement. • Always make sure that objects cannot fall into the driver footwell while the vehicle is moving.
  • Page 255: Roadside Emergencies

    • Review the Owner’s Manual and become familiar with your vehicle’s safety information and recommended safety practices. • Do not attempt to repair damaged electric and hybrid-electric vehicles yourself. Contact an authorized Ford Dealer or vehicle manufacturer representative for service. Crashes...
  • Page 256 • For vehicles in the United States, notify Ford Motor Company 1-800-392-3673 (then follow the prompts on the voice response menu), an authorized Ford dealer or service center as soon as possible as there may be other steps to secure and/or discharge the HV battery.
  • Page 257: Getting Roadside Assistance

    Roadside Emergencies ROADSIDE ASSISTANCE Vehicles Sold in the U.S.: Getting Roadside Assistance To fully assist you should you have a vehicle concern, Ford Motor Company offers a complimentary roadside assistance program. This program is separate from the New Vehicle Limited Warranty.
  • Page 258: Hazard Warning Flashers

    U.S. Ford vehicle customers who require Roadside Assistance, call 1-800-241-3673. If you need to arrange roadside assistance for yourself, Ford Motor Company will reimburse a reasonable amount for towing to the nearest dealership within 35 miles (56 kilometers). To obtain reimbursement information, U.S.
  • Page 259: Fuel Cut-Off Switch

    WARNING: Failure to inspect and if necessary repair fuel leaks after a collision may increase the risk of fire and serious injury. Ford Motor Company recommends that the fuel system be inspected by an authorized dealer after any collision. In the event of a moderate to severe collision, this vehicle is equipped with a fuel pump shut-off feature that stops the flow of fuel to the engine.
  • Page 260: Jump Starting

    Roadside Emergencies To reactivate the vehicle after either event perform the following steps: 1. Press the START/STOP button to power the vehicle on. 2. Press the START/STOP button to power the vehicle off. 3. Press the START/STOP button to power the vehicle on again. Note: After completing this process the vehicle will detect if the electrical system is safe and reactivate.
  • Page 261 Roadside Emergencies Connecting the Jumper Cables WARNING: Do not connect the end of the second cable to the negative (-) terminal of the battery to be jumped. A spark may cause an explosion of the gases that surround the battery or a surge of the battery.
  • Page 262 Roadside Emergencies Note: In the illustration, the vehicle on the bottom is used to designate the assisting (boosting) battery. Note: Remove the red cap from the positive prong (A) on your vehicle before connecting the cables. 1. Connect the positive (+) jumper cable to the positive (+) prong (A) of the discharged battery.
  • Page 263 Roadside Emergencies Removing the Jumper Cables Note: In the illustration, the vehicle on the bottom is used to designate the assisting (boosting) battery. Remove the jumper cables in the reverse order that they were connected. 1. Remove the jumper cable from the negative (-) prong on your vehicle’s battery.
  • Page 264: Customer Assistance

    A reasonable time must be allowed to perform a repair after taking your vehicle to the authorized dealer. Repairs will be made using Ford or Motorcraft parts, or remanufactured or other parts that are authorized by Ford.
  • Page 265 • The name of the authorized dealer and city where located • The vehicle’s current odometer reading. In some states, you must directly notify Ford in writing before pursuing remedies under your state’s warranty laws. Ford is also allowed a final repair attempt in some states.
  • Page 266 In the case of 1 or 2 above, the consumer must also notify the manufacturer of the need for the repair of the nonconformity at the following address: Ford Motor Company 16800 Executive Plaza Drive Mail Drop 3NE-B Dearborn, MI 48126...
  • Page 267 BBB Auto Line dispute, and decision, are admissible in the court action. Should you choose to accept the BBB AUTO LINE decision, Ford is then bound by the decision, and must comply with the decision within 30 days of receipt of your acceptance letter.
  • Page 268 (CANADA ONLY) This pertains to vehicles delivered to authorized Canadian dealers. In those cases, where you continue to feel that the efforts by Ford of Canada and the authorized dealer to resolve a factory-related vehicle service concern have been unsatisfactory, Ford of Canada participates in an impartial third party mediation or arbitration program administered by the Canadian Motor Vehicle Arbitration Plan (CAMVAP).
  • Page 269 Central America, the Caribbean, and Israel, contact the nearest authorized dealer. If the authorized dealer cannot help you, contact: FORD MOTOR COMPANY FORD EXPORT OPERATIONS & GLOBAL INITIATIVES Customer Relationship Center 1555 Fairlane Drive Fairlane Business Park #3 Allen Park, Michigan 48101 U.S.A.
  • Page 270 If you buy your vehicle in North America and then relocate to any of the above locations, register your vehicle identification number (VIN) and new address with Ford Motor Company Export Operations & Global Growth Initiatives by emailing expcac@ford.com. If you are in another foreign country, contact the nearest authorized dealer.
  • Page 271: Reporting Safety Defects (U.s. Only)

    However, NHTSA cannot become involved in individual problems between you, your dealer, or Ford Motor Company. To contact NHTSA, you may call the Vehicle Safety Hotline toll-free at 1–888–327–4236 (TTY: 1–800–424–9153);...
  • Page 272: Fuses

    Fuses CHANGING A FUSE Fuses WARNING: Always replace a fuse with one that has the specified amperage rating. Using a fuse with a higher amperage rating can cause severe wire damage and could start a fire. If electrical components in the vehicle are not working, a fuse may have blown.
  • Page 273: Fuse Specification Chart

    Fuses FUSE SPECIFICATION CHART Pre-Fuse Box Your vehicle has a pre-fuse box attached to the power distribution box. There is a second pre-fuse box attached to the 12-volt battery terminal in the rear of your vehicle. They contain high-current fuses. If you need to replace one of these fuses, see an authorized dealer.
  • Page 274 Fuses The high-current fuses are coded as follows: Fuse or relay Fuse amp Protected components number rating 50A Midi Cooling fan module 50A Midi Electric water pump 50A Midi Body control module supply 1 50A Midi Body control module supply 2 —...
  • Page 275 Fuses Fuse or relay Fuse amp Protected components number rating 20A** Rear wiper — Not used 20A** Body control module 15 feed 20A** Transmission oil pump (C-MAX Energi) 20A** Front wiper motor Anti-lock brake system / Electronic stability program module 15A* Horn Stop light switch...
  • Page 276 Fuses Fuse or relay Fuse amp Protected components number rating — Not used Micro relay Horn Micro relay Hybrid powertrain control Micro relay Front wiper — Not used Micro relay Front and rear wiper high/low Power relay Vacuum pump Power relay Ignition feed —...
  • Page 277 Fuses Passenger Compartment Fuse Panel The fuse panel is located on the right side below the glove box. Fuse or relay Fuse amp Protected components number rating Fuel pump supply — Not used — Not used Passive anti-theft system Interior light, Driver door switch pack, Glove box illumination Cigar lighter, Second row power point Autowipers module, Auto-dimming...
  • Page 278 Fuses Fuse or relay Fuse amp Protected components number rating Driver door unlock supply, Double lock 7.5A Cell phone passport (C-MAX Energi) — Not used Instrument cluster Central lock and unlock supply Heating control head (manual A/C), Climate control module 7.5A Steering wheel module Data link connector...
  • Page 279 Fuses Luggage Compartment Fuse Panel The fuse panel is located in the luggage compartment behind the left side wheel well. Remove the fuse panel cover to gain access to the fuses. The fuses are coded as follows: Fuse/Relay Fuse Amp Protected Components Number Rating...
  • Page 280 Fuses Fuse/Relay Fuse Amp Protected Components Number Rating Charger (C-MAX Energi) — Not used — Not used Battery electronics control module Battery electronics control module — fan Charger fan (C-MAX Energi) — Not used Smart datalink connector Active noise cancellation —...
  • Page 281 Fuses Fuse/Relay Fuse Amp Protected Components Number Rating — Not used — Not used Humidity sensor Fuel system Power relay Rear 15 relay Mini relay Heated rear window Micro relay Fuel door (C-MAX Energi) — Not used — Not used Micro relay Rear wiper 2013 C-Max Full Hybrid (34h)
  • Page 282: Maintenance

    GENERAL INFORMATION Have your vehicle serviced regularly to help maintain its roadworthiness and resale value. There is a large network of Ford authorized dealers who are there to help you with their professional servicing expertise. We believe that their specially trained technicians are best qualified to service your vehicle properly and expertly.
  • Page 283: Opening And Closing The Hood

    Maintenance OPENING AND CLOSING THE HOOD 1. Inside the vehicle, pull the hood release handle located under the instrument panel. 2. Go to the front of the vehicle. 3. Raise the hood slightly and release the secondary latch located under the front center of the hood. 4.
  • Page 284: Under Hood Overview

    Maintenance UNDER HOOD OVERVIEW 2.0L ATK iVCT Engine WARNING: The inverter system controller contains various high-voltage components that can cause serious injury or death. The inverter system controller is not serviceable and should never be touched, probed, or tampered with. Note: Do not attempt to service any of the high-voltage components or wiring.
  • Page 285: Engine Oil Dipstick

    Specification Advisory Council (ILSAC), comprised of U.S. and Japanese automobile manufacturers. 1. Remove the filler cap. 2. Add engine oil that meets Ford specifications. See Capacities and Specifications for more information. 3. Replace the filler cap. Turn it until you feel a strong resistance.
  • Page 286 Maintenance Resetting the Oil Life Monitoring System Note: Reset the oil life monitoring only after an oil change. 1. Turn the ignition key to the on position. Do not start the engine. For vehicles with push-button start, press and hold the start button for two seconds without pressing the brake pedal.
  • Page 287: Engine Coolant

    Note: For best results, coolant concentration should be tested with a refractometer such as Rotunda tool ROB75240 available from your dealer. Ford does not recommend the use of hydrometers or coolant test strips for measuring coolant concentrations. Note: Automotive fluids are not interchangeable; do not use engine coolant/antifreeze or windshield washer fluid outside of its specified function and vehicle location.
  • Page 288 Note: For best results, coolant concentration should be tested with a refractometer such as Rotunda tool ROB75240 available from your dealer. Ford does not recommend the use of hydrometers or coolant test strips for measuring coolant concentrations. Note: It is very important to use prediluted coolant meeting the Ford specification in order to avoid plugging the small coolant passageways.
  • Page 289 4. Add prediluted engine coolant to the engine coolant reservoir. Make sure that the level is between the MIN and MAX marks on the engine coolant reservoir. Use prediluted engine coolant meeting the Ford specification. See the technical specifications chart in the Capacities and Specifications chapter.
  • Page 290 Severe Climates If you drive in extremely cold climates: • It may be necessary to have a Ford authorized dealer increase the coolant concentration above 50%. • A coolant concentration of 60% will provide improved freeze point protection.
  • Page 291: Fail-Safe Cooling

    Maintenance If you drive in extremely hot climates: • It may be necessary to have a Ford authorized dealer decrease the coolant concentration to 40%. • A coolant concentration of 40% will provide improved overheat protection. Engine coolant concentrations below 40% will decrease the corrosion/freeze protection characteristics of the engine coolant and may cause engine damage.
  • Page 292: Automatic Transmission Fluid Check

    Maintenance When Fail-Safe Mode is Activated WARNING: Fail-safe mode is for use during emergencies only. Operate the vehicle in fail-safe mode only as long as necessary to bring the vehicle to rest in a safe location and seek immediate repairs. When in fail-safe mode, the vehicle will have limited power, will not be able to maintain high-speed operation, and may completely shut down without warning, potentially losing engine power, power steering assist,...
  • Page 293: Brake Fluid Check

    Add fluid to fill the reservoir if the level is low. Only use a washer fluid that meets Ford specifications. See the technical specifications chart in the Capacities and Specifications chapter. Note: The front and rear washer systems are supplied from the same reservoir.
  • Page 294 Note: See an authorized dealer for low voltage battery access, testing, or replacement. When a low voltage battery replacement is necessary, see an authorized dealer to replace the low voltage battery with a Ford recommended replacement low voltage battery that matches the electrical requirements of the vehicle.
  • Page 295: Checking The Wiper Blades

    Maintenance 6. Run the engine until the engine reaches normal operating temperature. While the engine is warming up, complete the following: • Reset the clock. See Clock in the Audio System chapter. • Reset the radio station presets. See Number block in the Audio System chapter.
  • Page 296 Maintenance Setting the Front Wipers in the Service Position 1. Make sure that the outside of the windshield is free from snow and ice. 2. Switch on the ignition. 3. Switch off the ignition, and move the wiper lever to position A within three seconds.
  • Page 297: Air Filter(S)

    Therefore we recommend that the air filter be serviced at a Ford dealer. When changing the air filter element, use only the air filter element listed.
  • Page 298 Maintenance Identifying Air Filter Element Components A. Air cleaner assembly B. Air cleaner cover C. Air cleaner outlet tube D. Positive crankcase ventilation (PCV) tube E. Air cleaner intake tube Removing the Engine Air Filter Element 1. Loosen the hose clamps for air cleaner outlet tube (C).
  • Page 299 Maintenance 2. Release the tabs and disconnect the PCV tube (D) from the air cleaner outlet tube (C) and remove the tube. 3. Disconnect the air cleaner intake tube (E) from the air cleaner assembly (A). 4. Remove the bolts from each side of the air cleaner assembly (A) as shown with arrows.
  • Page 300 Maintenance Installing the Engine Air Filter Element Note: Clean the inside of the air filter assembly before installing a new air filter. 1. Install the new engine air filter into the engine air cleaner assembly. 2. Install the air cleaner cover (B) and tighten the 5 bolts.
  • Page 301: Adjusting The Headlamps

    Maintenance 5. Install the air cleaner outlet tube (C) and tighten the hose clamps. 6. Connect the PCV tube (D) to the air cleaner outlet tube (C). 7. Connect the air cleaner intake tube (E) to the air cleaner assembly (A). ADJUSTING THE HEADLAMPS The headlamps on your vehicle are properly aimed at the assembly plant.
  • Page 302 Maintenance 3. Turn on the low beam headlamps to illuminate the wall or screen and open the hood. To see a clearer light pattern for adjusting, you may want to block the light from one headlamp while adjusting the other. On the wall or screen you will observe a flat zone of high intensity light located at the top of the right...
  • Page 303: Removing A Headlamp

    Maintenance REMOVING A HEADLAMP 1. Make sure the lighting control is in the off position and open the hood. 2. Remove the two screws from the headlamp assembly. 3. Carefully pull the headlamp assembly as far as possible towards the center of the vehicle to disengage it from the lower fixing point.
  • Page 304 Maintenance These are examples of unacceptable moisture (usually caused by a lamp water leak): • Water puddle inside the lamp. • Large water droplets, drip marks or streaks present on the interior of the lens. Take your vehicle to a dealer for service if any of the above conditions of unacceptable moisture are present.
  • Page 305 Maintenance Replacing the Low Beam Headlamp Bulb: 1. Remove the headlamp assembly. 2. Remove the cover. 3. Turn the bulb holder counterclockwise and remove it. 4. Remove the bulb from the headlamp assembly. Replacing the Side Lamp Bulb: 1. Remove the headlamp assembly. 2.
  • Page 306 Maintenance 4. Disconnect the electrical connector. 5. Turn the bulb holder counterclockwise and remove it. Install the new bulb in reverse order. Replacing the Tail Lamp, Brake Lamp, and Turn Lamp Bulbs: 1. Make sure the lighting control is in the off position. 2.
  • Page 307 Maintenance 4. Disconnect the electrical connector. 5. Remove the wing nut. 6. Gently pull the lamp assembly away from the vehicle 7. Remove the bulb holder. 8. Gently press the bulb into the bulb holder, turn the bulb counterclockwise, and remove the bulb.
  • Page 308 Maintenance 4. Remove the wing nut. 5. Gently pull the lamp assembly away from the vehicle 6. Disconnect the electrical connector. 7. Remove the bulb holder. 8. Gently press the bulb into the bulb holder, turn the bulb counterclockwise, and remove the bulb.
  • Page 309 Maintenance Replacing the Center High Mounted Brake Lamp Bulbs: 1. Open the liftgate. 2. Detach the clips above the inboard side of the rear window. 3. Insert a suitable tool into the holes. 4. Carefully pull the lamp towards the front of the vehicle in order to release the spring clips.
  • Page 310: Bulb Specification Chart

    Maintenance 6. Remove the bulb holder. 7. Remove the bulb. Install the new bulb in reverse order. BULB SPECIFICATION CHART Replacement bulbs are specified in the chart below. Headlamp bulbs must be marked with an authorized “D.O.T.” for North America to ensure lamp performance, light brightness and pattern and safe visibility.
  • Page 311: Vehicle Care

    Vehicle Care GENERAL INFORMATION Your Ford or Lincoln authorized dealer has many quality products available to clean your vehicle and protect its finishes. CLEANING PRODUCTS For best results, use the following products or products of equivalent quality: Motorcraft® Bug and Tar Remover (ZC-42) Motorcraft®...
  • Page 312: Waxing

    Vehicle Care • Note: Suntan lotions and insect repellents can damage any painted surface; if these substances come in contact with your vehicle, wash it off as soon as possible. • Remove any exterior accessories before entering a car wash. Exterior Chrome Note: Never use abrasive materials such as steel wool or plastic pads as they can scratch the chrome surface.
  • Page 313: Repairing Minor Paint Damage

    Vehicle Care REPAIRING MINOR PAINT DAMAGE Your authorized dealer has touch-up paint to match your vehicle’s color. Take your color code (printed on a sticker in the driver’s door jamb) to your authorized dealer to make sure you get the correct color. •...
  • Page 314: Cleaning The Windows And Wiper Blades

    Vehicle Care CLEANING THE WINDOWS AND WIPER BLADES The windows and wiper blades should be cleaned regularly. If the wipers do not wipe properly, substances on the vehicle’s glass or the wiper blades may cause squeaking or chatter noise from the blades, and streaking and smearing of the windshield.
  • Page 315: Cleaning The Instrument Panel And Instrument Cluster Lens

    Vehicle Care For fabric, carpets, cloth seats, safety belts and seats equipped with side airbags: • Remove dust and loose dirt with a vacuum cleaner. • Remove light stains and soil with Motorcraft® Professional Strength Carpet & Upholstery Cleaner. • If grease or tar is present on the material, spot-clean the area first with Motorcraft®...
  • Page 316: Cleaning Leather Seats

    Vehicle Care If a staining liquid like coffee or juice has been spilled on the instrument panel or on interior trim surfaces, clean as follows: 1. Wipe up spilled liquid using a clean, white, cotton cloth. 2. Wipe the surface with a damp, clean, white, cotton cloth. For more thorough cleaning, use a mild soap and water solution.
  • Page 317: Cleaning The Alloy Wheels

    Vehicle Care CLEANING THE ALLOY WHEELS Note: Do not use chrome cleaner, metal cleaner or polish on wheels and wheel covers. Aluminum wheels and wheel covers are coated with a clearcoat paint finish. In order to maintain their shine: • Clean weekly with Motorcraft® Wheel and Tire Cleaner. Heavy dirt and brake dust accumulation may require agitation with a sponge.
  • Page 318 Vehicle Care Body • Wash vehicle thoroughly to remove dirt, grease, oil, tar or mud from exterior surfaces, rear-wheel housing and underside of front fenders. See the Cleaning chapter for more information. • Periodically wash vehicles stored in exposed locations. •...
  • Page 319 Vehicle Care Low voltage battery (except C-MAX Energi) Complete the following steps: 1. Open the liftgate. 2. Remove the carpet from the cargo area. 3. Remove the bolts and the cargo area floor storage interior trim panel. 4. Check and recharge the low voltage battery as necessary. Keep connections clean.
  • Page 320 Vehicle Care Removing Vehicle from Storage When your vehicle is ready to come out of storage, do the following: • Wash your vehicle to remove any dirt or grease film build-up on window surfaces. • Check windshield wipers for any deterioration. •...
  • Page 321 Vehicle Care 4. Install the carpet to the cargo area. 5. Remove the painter’s tape from the liftgate latch. 6. Close the liftgate. Note: If you disconnected the negative battery cable, it will be necessary to reset memory features. See Changing the Low Voltage Battery. Low voltage battery (C-MAX Energi) Complete the following steps: 1.
  • Page 322: Wheels And Tires

    10 to 12 inches or limited production tires as defined in Title 49 Code of Federal Regulations Part 575.104(c)(2). U.S. Department of Transportation-Tire quality grades: The U.S. Department of Transportation requires Ford Motor Company to give you the following information about tire grades exactly as the government has written it.
  • Page 323 Wheels and Tires Traction AA A B C Note: The traction grade assigned to this tire is based on straight-ahead braking traction tests, and does not include acceleration, cornering, hydroplaning or peak traction characteristics. The traction grades, from highest to lowest are AA, A, B, and C. The grades represent the tire’s ability to stop on wet pavement as measured under controlled conditions on specified government test surfaces of asphalt and concrete.
  • Page 324 Wheels and Tires • Standard load: A class of P-metric or Metric tires designed to carry a maximum load at 35 psi [37 psi (2.5 bar) for Metric tires]. Increasing the inflation pressure beyond this pressure will not increase the tire’s load-carrying capability.
  • Page 325 Wheels and Tires INFORMATION CONTAINED ON THE TIRE SIDEWALL Both U.S. and Canada Federal regulations require tire manufacturers to place standardized information on the sidewall of all tires. This information identifies and describes the fundamental characteristics of the tire and also provides a U.S.
  • Page 326 Wheels and Tires E. 15: Indicates the wheel or rim diameter in inches. If you change your wheel size, you will have to purchase new tires to match the new wheel diameter. F. 95: Indicates the tire’s load index. It is an index that relates to how much weight a tire can carry.
  • Page 327 Wheels and Tires H. U.S. DOT Tire Identification Number (TIN): This begins with the letters DOT and indicates that the tire meets all federal standards. The next two numbers or letters are the plant code designating where it was manufactured, the next two are the tire size code and the last four numbers represent the week and year the tire was built.
  • Page 328 Wheels and Tires M. Maximum Inflation Pressure: Indicates the tire manufacturer’s maximum permissible pressure or the pressure at which the maximum load can be carried by the tire. This pressure is normally higher than the manufacturer’s recommended cold inflation pressure, which can be found on the Safety Compliance Certification Label (affixed to either the door hinge pillar, door-latch post, or the door edge that meets the door-latch post, next to the driver’s seating position), or Tire Label which is located...
  • Page 329 Wheels and Tires Information on T Type Tires T type tires have some additional information beyond those of P type tires. These differences are described below. T145/80D16 is an example of a tire size. Note: The temporary tire size for your vehicle may be different from this example.
  • Page 330 Always inflate your tires to the Ford recommended inflation pressure even if it is less than the maximum inflation pressure information found on the tire. The Ford recommended tire inflation pressure is found on the Safety Compliance Certification Label (affixed to either the door hinge pillar, door-latch post, or the door edge that meets the door-latch post, next to the driver’s seating position), or Tire Label which is located...
  • Page 331 Wheels and Tires Maximum Inflation Pressure is the tire manufacturer’s maximum permissible pressure or the pressure at which the maximum load can be carried by the tire. This pressure is normally higher than the manufacturer’s recommended cold inflation pressure which can be found on the Safety Compliance Certification Label (affixed to either the door hinge pillar, door-latch post, or the door edge that meets the door-latch post, next to the driver’s seating position), or Tire Label which is located...
  • Page 332 Wheels and Tires Inspecting Your Tires and Wheel Valve Stems Periodically inspect the tire treads for uneven or excessive wear and remove objects such as stones, nails or glass that may be wedged in the tread grooves. Check the tire and valve stems for holes, cracks, or cuts that may permit air leakage and repair or replace the tire and replace the valve stem.
  • Page 333 Wheels and Tires Damage Periodically inspect the tire treads and sidewalls for damage (such as bulges in the tread or sidewalls, cracks in the tread groove and separation in the tread or sidewall). If damage is observed or suspected, have the tire inspected by a tire professional. Tires can be damaged during off-road use, so inspection after off-road use is also recommended.
  • Page 334 B-Pillar or edge of the driver’s door. If this information is not found on these labels, then you should contact your authorized dealer as soon as possible. Use of any tire or wheel not recommended by Ford can affect the safety and performance of your vehicle, which could result in an increased risk of loss of vehicle control, vehicle rollover, personal injury and death.
  • Page 335 The tire pressure sensors mounted in the wheels (originally installed on your vehicle) are not designed to be used in aftermarket wheels. The use of wheels or tires not recommended by Ford Motor Company may affect the operation of your tire pressure monitoring system.
  • Page 336 Wheels and Tires Tire and Wheel Alignment A bad jolt from hitting a curb or pothole can cause the front end of your vehicle to become misaligned or cause damage to your tires. If your vehicle seems to pull to one side when you are driving, the wheels may be out of alignment.
  • Page 337: Tire Pressure Monitoring System (Tpms)

    USING SNOW CHAINS WARNING: Snow tires must be the same size, load index, speed rating as those originally provided by Ford. Use of any tire or wheel not recommended by Ford can affect the safety and performance of your vehicle, which could result in an increased risk of loss of vehicle control, vehicle rollover, personal injury and death.
  • Page 338 Wheels and Tires Please note that the TPMS is not a substitute for proper tire maintenance, and it is the driver’s responsibility to maintain correct tire pressure, even if under-inflation has not reached the level to trigger illumination of the TPMS low tire pressure telltale. Your vehicle has also been equipped with a TPMS malfunction indicator to indicate when the system is not operating properly.
  • Page 339 Wheels and Tires Understanding Your Tire Pressure Monitoring System The tire pressure monitoring system measures pressure in your four road tires and sends the tire pressure readings to your vehicle. The low tire pressure warning light will turn on if the tire pressure is significantly low. Once the light is illuminated, your tires are under-inflated and need to be inflated to the manufacturer’s recommended tire pressure.
  • Page 340 Wheels and Tires When Inflating Your Tires When putting air into your tires (such as at a gas station or in your garage), the tire pressure monitoring system may not respond immediately to the air added to your tires. It may take up to two minutes of driving over 20 mph (32 km/h) for the light to turn off after you have filled your tires to the recommended inflation pressure.
  • Page 341: Temporary Mobility Kit

    Wheels and Tires TEMPORARY MOBILITY KIT Note: The temporary mobility kit sealant compound in the canister is to be used for one tire only. See your Ford authorized dealer for additional replacement sealant canisters. The kit is located under the front row passenger seat.
  • Page 342 Wheels and Tires A. Air compressor (inside) B C D B. Diverter knob C. On/Off button D. Air pressure gauge E. Sealant bottle/canister F. Sealant filling clear tube G. Sealant tube – tire valve connector H. Yellow cap tool I. Air compressor hose J.
  • Page 343 • After sealant use, the tire pressure monitoring system sensor and valve stem on the wheel must be replaced by an authorized Ford dealer. • When inflating a tire or other objects, use the black air hose only. Do not use the transparent hose which is designed for sealant application only.
  • Page 344 Wheels and Tires What to Do When a Tire Is Punctured A tire puncture within the tire’s tread area can be repaired in two stages with the temporary mobility kit: • In the first stage, the tire will be reinflated with a sealing compound and air.
  • Page 345 Wheels and Tires 4. Plug the power cable into the 12-volt power point in the vehicle. 5. Remove the warning sticker found on the canister and place it on the top of the instrument panel or the center of the dash. 6.
  • Page 346 Wheels and Tires 9. When the recommended tire pressure is reached, turn off the kit by pressing the on and off button, then disconnect the kit from the tire valve and the power point. Re-install the valve cap on the tire valve, place the tube cap on the metal connector, and return the kit to the stowage area.
  • Page 347: After Tire Has Been Sealed

    Note: After sealant use, the tire pressure monitoring system sensor and valve stem on the wheel must be replaced by an authorized Ford dealer. You can check the tire pressure anytime within the 120 miles (200 kilometers) by performing the procedure from Second Stage: Checking Tire Pressure listed previously.
  • Page 348 Wheels and Tires Removal of the sealant canister from the temporary mobility kit: 1. Unwrap the clear tube from the compressor housing. 2. Locate the yellow cap at the end of the clear tube. 3. Using the yellow cap tool, press the tab located on the temporary mobility kit compressor housing while pulling up on the sealant...
  • Page 349 3. Wrap the clear tube around the compressor housing. Note: If you experience any difficulties with the removal or installation of the sealant canister, consult your Ford Motor Company authorized dealer for assistance. 2013 C-Max Full Hybrid (34h) Owners Guide gf, 3rd Printing, January 2013...
  • Page 350: Technical Specifications

    N•m M12 x 1.5 * Torque specifications are for nut and bolt threads free of dirt and rust. Use only Ford recommended replacement fasteners. Note: Inspect the wheel pilot bore and mounting surface prior to installation. Remove any visible corrosion or loose particles.
  • Page 351: Capacities And Specifications

    Capacities and Specifications ENGINE SPECIFICATIONS Engine 2.0L ATK iVCT Engine Cubic inches Required fuel Minimum 87 octane Firing order 1–3–4–2 Ignition system Coil on plug (COP) Compression ratio 12.3:1 0.051 in. 0.002 in. Spark plug gap (1.3 mm 0.05 mm) 2013 C-Max Full Hybrid (34h) Owners Guide gf, 3rd Printing, January 2013 USA (fus)
  • Page 352 Capacities and Specifications 2013 C-Max Full Hybrid (34h) Owners Guide gf, 3rd Printing, January 2013 USA (fus)
  • Page 353 Capacities and Specifications 2013 C-Max Full Hybrid (34h) Owners Guide gf, 3rd Printing, January 2013 USA (fus)
  • Page 354 Capacities and Specifications 2013 C-Max Full Hybrid (34h) Owners Guide gf, 3rd Printing, January 2013 USA (fus)
  • Page 355: Part Numbers

    Scheduled Maintenance Information for the appropriate intervals for changing the spark plugs. Have your authorized dealer replace the spark plugs with ones that meet Ford material and design specifications for your vehicle, such as Motorcraft® or equivalent replacement parts. The customer warranty may be void for any damage to the engine if such spark plugs are not used.
  • Page 356: Vehicle Identification Number

    Capacities and Specifications VEHICLE IDENTIFICATION NUMBER The vehicle identification number is located on the driver’s side instrument panel. XXXXXXXXXXXXXXXXX Please note that in the graphic, XXXX is representative of your vehicle identification number. The Vehicle Identification Number (VIN) contains the following information: A.
  • Page 357: Vehicle Certification Label

    Capacities and Specifications VEHICLE CERTIFICATION LABEL The National Highway Traffic Safety Administration Regulations require that a Safety Compliance Certification Label be affixed to a vehicle and prescribe where the Safety Compliance Certification Label may be located. The Safety Compliance Certification Label shall be affixed to either the door hinge pillar, the door latch post, or the edge of the door near the door latch,...
  • Page 358: Accessories

    Accessories.Ford.com (U.S. only). Ford Custom Accessories are available for your vehicle through your local Ford or Ford of Canada dealer. Ford Motor Company will repair or replace any properly dealer-installed Ford Custom Accessories found to be defective in factory-supplied materials or workmanship during the warranty period, as well as any component damaged by the defective accessories.
  • Page 359 Ford Motor Company engineering requirements. Contact your Ford dealer for details regarding the manufacturer’s limited warranty and/or a copy of the FLA product limited warranty offered by the accessory manufacturer.
  • Page 360: Ford Extended Service Plan

    3. BaseCARE – Covers 84 components 4. PowertrainCARE – Covers 29 critical components Ford ESP is honored by all Ford and Lincoln Dealers in the United States and Canada. It is the only Extended Service Plan authorized and backed by Ford Motor Company. That means you get: •...
  • Page 361 • Destination assistance for taxi, shuttle, rental car coverage and emergency transportation Transferable Coverage If you sell your vehicle before your Ford Extended Service Plan coverage expires, you can transfer any remaining coverage to the new owner. Whenever you sell your vehicle, prospective buyers may have a higher...
  • Page 362 To learn more, call our Ford ESP specialists at 800-367-3377. Don’t forget to ask about our interest free payment program, allowing you all the security and benefits Ford ESP has to offer while paying over time. You are pre-approved with no credit checks, no hassles!
  • Page 363: Scheduled Maintenance

    Motor Company’s specifications. Parts installed at your dealership carry a nationwide, 12 month/12000 mile (20000 kilometer) parts and labor limited warranty. If you do not use Ford authorized parts, they may not meet Ford specifications and, depending on the part, it could affect emissions compliance.
  • Page 364 Scheduled Maintenance Protecting Your Investment Maintenance is an investment that pays dividends in the form of improved reliability, durability and resale value. To maintain the proper performance of your vehicle and its emission control systems, it is imperative that scheduled maintenance be completed at the designated intervals.
  • Page 365 Ford Motor Company recommended additives and chemicals are listed in this book and in the Workshop Manual. Additional chemicals or additives not approved by Ford Motor Company are not recommended as part of normal maintenance. Please consult your warranty information.
  • Page 366 Scheduled Maintenance Owner Checks and Services Certain basic maintenance checks and inspections should be performed every month or at six month intervals. Check every month Engine oil level. Function of all interior and exterior lights. Tires (including spare) for wear and proper pressure. Windshield washer fluid level.
  • Page 367 In order to keep your vehicle running right, it is important to have the systems on your vehicle checked regularly. This can help identify potential issues and prevent major problems. Ford Motor Company recommends the following multi-point inspection be performed at every scheduled maintenance interval to help make sure your vehicle keeps running great.
  • Page 368 Scheduled Maintenance 2013 C-Max Full Hybrid (34h) Owners Guide gf, 3rd Printing, January 2013 USA (fus)
  • Page 369: Normal Scheduled Maintenance And Log

    Scheduled Maintenance NORMAL SCHEDULED MAINTENANCE AND LOG C-MAX Full Hybrid Normal Scheduled Maintenance At every oil change Change engine oil and filter. interval as indicated Rotate tires, inspect tire wear and measure by the information tread depth. display. Can be Perform multi-point inspection up to 10000 miles (recommended).
  • Page 370 Scheduled Maintenance Additional Maintenance Items Every 20000 miles Replace cabin air filter. (32000 km) Every 30000 miles Replace engine air filter. (48000 km) At 100000 miles Change engine coolant and motor/electronics (160000 km) coolant. Every 100000 miles Replace spark plugs. (160000 km) Every 150000 miles Change automatic transmission fluid.
  • Page 371 Scheduled Maintenance C-MAX Energi Normal Scheduled Maintenance At every oil change Change engine oil and filter. interval as indicated Inspect automatic transmission fluid level. by the information Consult dealer for requirements. display. Inspect brake pads, shoes, rotors, drums, brake linings, hoses and parking brake. Inspect cabin air filter.
  • Page 372 Scheduled Maintenance Additional Maintenance Items Every 10000 miles Rotate tires, inspect tire wear and measure (32000 km) tread depth. Inspect engine oil filter for corrosion Perform multi-point inspection (recommended). Every 20000 miles Replace cabin air filter. (32000 km) Every 30000 miles Replace engine air filter.
  • Page 373 Scheduled Maintenance Maintenance Schedule Log EALER ALIDATION EALER ALIDATION P&A C P&A C RO#: RO#: OURS OURS ILEAGE ILEAGE EALER ALIDATION EALER ALIDATION P&A C P&A C RO#: RO#: OURS OURS ILEAGE ILEAGE EALER ALIDATION EALER ALIDATION P&A C P&A C RO#: RO#: OURS...
  • Page 374 Scheduled Maintenance EALER ALIDATION EALER ALIDATION P&A C P&A C RO#: RO#: OURS OURS ILEAGE ILEAGE EALER ALIDATION EALER ALIDATION P&A C P&A C RO#: RO#: OURS OURS ILEAGE ILEAGE EALER ALIDATION EALER ALIDATION P&A C P&A C RO#: RO#: OURS OURS ILEAGE...
  • Page 375 Scheduled Maintenance EALER ALIDATION EALER ALIDATION P&A C P&A C RO#: RO#: OURS OURS ILEAGE ILEAGE EALER ALIDATION EALER ALIDATION P&A C P&A C RO#: RO#: OURS OURS ILEAGE ILEAGE EALER ALIDATION EALER ALIDATION P&A C P&A C RO#: RO#: OURS OURS ILEAGE...
  • Page 376 Scheduled Maintenance SPECIAL OPERATING CONDITIONS If you operate your vehicle primarily in any of the following conditions, you need to perform additional maintenance as indicated. If you occasionally operate your vehicle under any of these conditions, it is not necessary to perform the additional maintenance. For specific recommendations, see your dealership service advisor or technician.
  • Page 377 Scheduled Maintenance Operating in Dusty or Sandy Conditions such as Unpaved or Dusty Roads Inspect frequently, Replace cabin air filter. service as required Replace engine air filter. Every 5000 miles Inspect the wheels and related components for (8000 km) abnormal noise, wear, looseness or drag. Rotate tires, inspect tires for wear and measure tread depth.
  • Page 378 Scheduled Maintenance Special Operating Condition Log EALER ALIDATION EALER ALIDATION P&A C P&A C RO#: RO#: OURS OURS ILEAGE ILEAGE EALER ALIDATION EALER ALIDATION P&A C P&A C RO#: RO#: OURS OURS ILEAGE ILEAGE EALER ALIDATION EALER ALIDATION P&A C P&A C RO#: RO#:...
  • Page 379 Scheduled Maintenance EALER ALIDATION EALER ALIDATION P&A C P&A C RO#: RO#: OURS OURS ILEAGE ILEAGE EALER ALIDATION EALER ALIDATION P&A C P&A C RO#: RO#: OURS OURS ILEAGE ILEAGE EALER ALIDATION EALER ALIDATION P&A C P&A C RO#: RO#: OURS OURS ILEAGE...
  • Page 380 Ford Motor Company, however, urges you to have all recommended maintenance services performed at the specified intervals and to record all vehicle service.
  • Page 381: Motor/Electronics Coolant

    Scheduled Maintenance Engine Coolant and Motor/Electronics Coolant Change Log EALER ALIDATION EALER ALIDATION P&A C P&A C RO#: RO#: OURS OURS ILEAGE ILEAGE EALER ALIDATION EALER ALIDATION P&A C P&A C RO#: RO#: OURS OURS ILEAGE ILEAGE EALER ALIDATION EALER ALIDATION P&A C P&A C...
  • Page 382: Sync

    SYNC® SYNC is an in-vehicle communications system that works with your Bluetooth-enabled cellular phone and portable media player. This allows you to: • Make and receive calls. • Access and play music from your portable music player. • Use 911 Assist®, Vehicle Health Report and SYNC Services (Traffic, Directions &...
  • Page 383 Safety Information WARNING: Driving while distracted can result in loss of vehicle control, accident and injury. Ford strongly recommends that drivers use extreme caution when using any device that may take their focus off the road. Your primary responsibility is the safe operation of the vehicle.
  • Page 384 Master Reset to erase all stored information. System data cannot be accessed without special equipment and access to the vehicle’s SYNC module. Ford Motor Company and Ford of Canada do not access the system data for any purpose other than as described...
  • Page 385 SYNC® USING VOICE RECOGNITION This system helps you control many features using voice commands. This allows you to keep your hands on the wheel and focus on what is in front of you. Initiating a Voice Session Push the voice icon; a tone sounds and Listening appears in the display.
  • Page 386 SYNC® Adjusting the Interaction Level Push the voice icon; when prompted, say “Voice settings”, then any of the following: When you say: The system: “Interaction mode standard” Provides more detailed interaction and guidance. “Interaction mode advanced” Provides less audible interaction and more tone prompts.
  • Page 387 SYNC® Helpful Hints • Make sure the interior of the vehicle is as quiet as possible. Wind noise from open windows and road vibrations may prevent the system from correctly recognizing spoken commands. • After pressing the voice icon, wait until after the tone sounds and Listening appears before saying a command.
  • Page 388 SYNC® Pairing a Phone for the First Time Note: SYNC can support downloading up to approximately 2000 entries per Bluetooth-enabled cellular phone. Note: Make sure the vehicle ignition and radio are turned on and the transmission is in position P. Note: To scroll through the menus, press the up and down arrows on your audio system.
  • Page 389 SYNC® Phone Voice Commands Press the voice icon and say “Phone”. Say any of the following: “PHONE” “Call <name>” “Call <name> on mobile OR cell” “Call <name> on other” “Phone book <name> at home” “Phone book <name> on mobile OR cell” “Call history outgoing”...
  • Page 390 SYNC® “MENU” “(Phone) connections” “(Phone) settings (message) notification off” “(Phone) settings (message) notification on” “(Phone) settings (set) phone ringer” “(Phone) settings (set) ringer 1” “(Phone) settings (set) ringer 2” “(Phone) settings (set) ringer 3” “(Phone) settings (set) ringer off” “Battery” “Phone name”...
  • Page 391 SYNC® Making Calls Press the voice icon and when prompted say: 1. Say “Call <name>” or “Dial”, then the desired number. 2. When the system confirms the number, say “Dial” again to initiate the call. To erase the last spoken digit, say “Delete” or press the left arrow button.
  • Page 392 SYNC® When you select: You can: Call Hold Put an active call on hold. Press OK when Place Call on Hold? appears. To answer another call at this time, press the phone button. Join two separate calls. Join Calls 1. Press the phone button. 2.
  • Page 393 SYNC® Accessing Features through the Phone Menu SYNC’s phone menu allows you to redial a number, access your call history and phone book and send text messages as well as access phone and system settings. You can also access advanced features, such as 911 Assist®, Vehicle Health Report and SYNC Services.
  • Page 394 SYNC® When you select: You can: Text Message Enables you to send, download and delete text messages. Phone Settings Allows you to view your phone’s status, set ring tones, select your message notification, change phone book entries and automatically download your cellular phone among other features.
  • Page 395 SYNC® Receiving a Text Message Note: This is a phone-dependent feature. Your phone must support downloading text messages using Bluetooth to receive incoming text messages. Note: Forwarding a text message is a speed-dependent feature and can only be done when the vehicle is traveling at 3 mph (5 km/h) or less. Note: Only one recipient is allowed per text message.
  • Page 396 6. Press OK when the contact appears and press OK again to confirm when the system asks if you would like to send the message. Each text message is sent with the following signature: “This message was sent from my <Ford or Lincoln>”. Pre-defined text message options Can’t talk right now...
  • Page 397 SYNC® Accessing Your Phone Settings These are phone-dependent features. Your phone settings allow you to access and adjust features such as your ring tone, text message notification, modify your phone book and also set up automatic download. 1. Press the phone button. 2.
  • Page 398 SYNC® When you select: You can: Modify Phonebook Modify the contents of your phone book (i.e., add, delete, download). Press OK to select and scroll between: Add Contacts: Press OK to add more contacts from your phone book. Push the desired contact(s) on your phone.
  • Page 399 SYNC® System Settings System Settings provide access to your Bluetooth Devices and Advanced menu features. Use the arrow buttons to scroll through the menu options. The Bluetooth Devices menu allows you to add, connect, delete and set a phone as primary as well as turn your Bluetooth feature on and off. The Advanced menu allows you to access and set prompts, languages, defaults, perform a master reset, install an application and view system information.
  • Page 400 SYNC® If you select: You can: Set Bluetooth On/Off Turn the Bluetooth feature on and off. Press OK and scroll to toggle between On and Off. When the desired selection is chosen, press OK. Note: Turning Bluetooth off disconnects all Bluetooth devices and deactivates all Bluetooth features.
  • Page 401 SYNC® If you select: You can: Choose between English, Espanol and Languages Francais. Once selected, all of SYNC’s radio displays and prompts are in the selected language. 1. Press OK to select and then scroll through the languages. 2. Press OK when the desired selection appears in the display.
  • Page 402: Assist

    SYNC® SYNC APPLICATIONS AND SERVICES (IF EQUIPPED) Note: In order for the following features to work, your cellular phone must be compatible with SYNC. To check your phone’s compatibility, visit www.SYNCMyRide.com, www.SYNCMyRide.ca or www.syncmaroute.ca. • SYNC Services (if equipped, U.S. only): Provides access to traffic, directions and information such as travel, horoscopes, stock prices and more.
  • Page 403 SYNC® Note: Every phone operates differently. While SYNC 911 Assist works with most cellular phones, some may have trouble using this feature. If a crash deploys an airbag (excludes knee airbags and rear inflatable safety belts [if equipped]) or activates the fuel pump shut-off, your SYNC equipped vehicle may be able to contact emergency services by dialing 911 through a paired and connected Bluetooth-enabled phone.
  • Page 404 SYNC® In the Event of a Crash Not all crashes deploy an airbag or activate the fuel pump shut-off (which would activate 911 Assist); however, if 911 Assist is triggered, SYNC tries to contact emergency services. If a connected phone is damaged or loses connection to SYNC, SYNC searches for, and tries to connect to, any available previously paired phone and tries to make the call to 911.
  • Page 405: Vehicle Health Report

    SYNC® Vehicle Health Report WARNING: Always follow scheduled maintenance instructions, regularly inspect your vehicle, and seek repair for any damage or problem you suspect. Vehicle Health Report supplements, but cannot replace normal maintenance and vehicle inspection. Vehicle Health Report only monitors certain systems that are electronically monitored by the vehicle and will not monitor or report the status of any other system, (i.e., brake lining wear).
  • Page 406 Certain versions or updates to Vehicle Health Report may also collect additional vehicle information. Ford may use the vehicle information it collects for any purpose. If you do not want to disclose your cellular phone number or vehicle information, do not run the feature or set up your Vehicle Health Report profile at www.SYNCMyRide.com.
  • Page 407 For more information, see SYNC Services Terms and Conditions at www.SYNCMyRide.com. If you do not want Ford or its service providers to collect the vehicle travel information or other information identified in the Terms and Conditions, do not activate or use the service.
  • Page 408 SYNC® Connecting to SYNC Services Using Voice Commands 1. Press the voice button. 2. When prompted, say “Services”. This initiates an outgoing call to SYNC Services using your paired and connected Bluetooth-enabled cellular phone. 3. Once you are connected to the service, follow the voice prompts to request the desired service, such as “Traffic”...
  • Page 409 SYNC® 2. Follow the voice prompts to select your destination. Once your destination is selected, your current vehicle location is uploaded and a route based on current traffic conditions is calculated and sent back to your vehicle. After the route download is complete, the phone call is automatically ended.
  • Page 410 SYNC® SYNC Services Quick Tips Portable Your subscription is associated with your Bluetooth-enabled cellular phone number, not your VIN (Vehicle Identification Number). You can pair and connect your phone to any vehicle equipped with Traffic, Directions and Information and continue enjoying your personalized services.
  • Page 411 SYNC® To Access Using the Phone Menu 1. Press the phone button to access the SYNC phone menu on-screen. 2. Scroll to Mobile Apps and press OK to access a list of available applications. 3. Scroll through the list of available applications and press OK to select a particular app.
  • Page 412 SYNC® USING SYNC WITH YOUR MEDIA PLAYER You can access and play music from your digital music player over the vehicle’s speaker system using the system’s media menu or voice commands. You can also sort and play your music by specific categories, such as artists, albums, etc.
  • Page 413 SYNC® What’s Playing? At any time when a track is playing, you can press the voice icon and ask the system, “What’s playing?”. The system reads the metadata tags (if populated) of the playing track to you. Media Voice Commands Press the voice icon and, when prompted, say “USB”...
  • Page 414 SYNC® “USB” “Search song <name>” “Search track <name>” “Shuffle off” “Shuffle on” “Similar music” “What’s playing?” “<name>” is a dynamic listing, meaning that it could be the name of any desired group, artist, etc. Voice commands which are only available in folder mode. Voice commands which are not available until indexing is complete.
  • Page 415 SYNC® Voice Command Guide “Similar Music” The system compiles a playlist and then plays similar music to what is currently playing from the USB port using indexed metadata information. The system searches for a specific “Search/Play Artist/Track/Album” artist/track/album from the music indexed through the USB port.
  • Page 416 SYNC® Media Menu Features The media menu allows you to select your media source, how to play your music (by artist, genre, shuffle, repeat, etc.), and also to add, connect or delete devices. 1. Press AUX and then MENU to enter the Media Menu. 2.
  • Page 417 SYNC® When you select: You can: Choose to shuffle or repeat your music and select Media Settings your Autoplay settings. Once these selections are turned on, they remain on until turned off. Press SEEK to play the previous or next track. Note: Some digital media players require both USB and line in ports to stream data and music separately.
  • Page 418 SYNC® Accessing Your Play Menu This menu allows you to select and play your media by artist, album, genre, playlist, track, similar music or even to explore what is on your USB device. 1. Make sure that your device is plugged into the USB port and is turned on.
  • Page 419 SYNC® When you select: You can: Sort all indexed media by albums. If there are Albums less than 255 indexed albums, they are listed alphabetically in flat file mode. If there are more, they are organized into alphabetical categories. 1. Press OK to enter the album menu and select from playing all albums or from any individual indexed album.
  • Page 420 SYNC® When you select: You can: Explore USB Explore all supported digital media on your media device connected to the USB port. You can only view media content which is compatible with SYNC; other files saved are not visible. Press OK to select. Then scroll to explore indexed media on your flash drive.
  • Page 421 SYNC® Bluetooth Devices Menu Options This menu allows you to add, connect and delete devices as well as turn Bluetooth on and off. 1. Press AUX and then MENU to enter the Media Menu. 2. Scroll until System Settings appears and select OK. 3.
  • Page 422 SYNC® Advanced Menu Options This menu allows you to access settings such as prompts, language, performing a master reset as well as returning to factory defaults. 1. Press AUX and then MENU to access the Media Menu. 2. Scroll until System Settings appears and select OK. 3.
  • Page 423 SYNC® When you select: You can: Completely erase all information stored on Master Reset SYNC (all phonebook, call history, text messages and all paired devices) and return to the factory default settings. Download new software applications Application (if available) and then load the desired applications through your USB port.
  • Page 424 SYNC® Phone Issues Issue Possible Possible Solution(s) Cause(s) • This is a • Go to the website to review SYNC is not able to download my phone-dependent your phone’s compatibility. • Try turning off the device, phonebook. feature, OR • Possible phone resetting the device or removing malfunction.
  • Page 425 SYNC® Phone Issues Issue Possible Possible Solution(s) Cause(s) • This is a • Go to the website to review I am having trouble phone-dependent your phone’s compatibility. • Try turning off the device, connecting my feature, OR • Possible phone phone to SYNC.
  • Page 426 SYNC® USB/Media Issues Issue Possible Possible Solution(s) Cause(s) • Try turning off the device, I am having Possible device trouble malfunction. resetting the device or removing connecting my the device’s battery, then trying device. again. • Make sure you are using the manufacturer’s cable.
  • Page 427 SYNC® Vehicle Health Report/Services (Traffic, Directions and Information) Issues Issue Possible Possible Solution(s) Cause(s) • Your account • This is a free feature, but you I received a text that the Vehicle may not be must first register online to use it. •...
  • Page 428 SYNC® Voice Command Issues Issue Possible Possible Solution(s) Cause(s) • You may be • Review the Phone voice SYNC does not understand what using the wrong commands and the Media voice I am saying. voice commands, commands at the beginning of their respective sections.
  • Page 429 SYNC® Voice Command Issues Issue Possible Possible Solution(s) Cause(s) • You may be • Review the phone voice SYNC does not understand or is using the wrong commands at the beginning of calling the wrong voice commands, the phone section. •...
  • Page 430: Myford Touch® (If Equipped)

    MyFord Touch® (If Equipped) INTRODUCTION WARNING: Driving while distracted can result in loss of vehicle control, crash and injury. We strongly recommend that you use extreme caution when using any device that may take your focus off the road. Your primary responsibility is the safe operation of your vehicle.
  • Page 431 MyFord Touch® (If Equipped) Note: Some features are not available while your vehicle is moving. Note: Your system is equipped with a feature that allows you to access and control audio features for 30 minutes after you switch the ignition off (and no doors open).
  • Page 432 MyFord Touch® (If Equipped) SETTINGS Press to select any of the following: • Clock • Display • Sound • Vehicle • Settings • Help HOME Press to access your home screen. Depending on your vehicle’s option package and software, your screens may vary in appearance from the descriptions in this section.
  • Page 433 MyFord Touch® (If Equipped) Using the Touch-sensitive Controls on Your System To turn a feature on and off, just touch the graphic with your finger. To get the best performance from the touch-sensitive controls: • Do not press hard on the controls. They are sensitive to light touch. •...
  • Page 434 Safety Information WARNING: Driving while distracted can result in loss of vehicle control, accident and injury. Ford strongly recommends that drivers use extreme caution when using any device that may take their focus off the road. Your primary responsibility is the safe operation of the vehicle.
  • Page 435 MyFord Touch® (If Equipped) See the following chart for more specific examples: Restricted Features Cellular Phone Pairing a Bluetooth phone Adding phonebook contacts or uploading phonebook contacts (from a USB) List entries are limited for phone contacts and recent phone call entries System Functionality Editing the keypad code Enabling Valet Mode...
  • Page 436 Master Reset to erase all stored information. System data cannot be accessed without special equipment and access to the vehicle’s SYNC module. Ford Motor Company and Ford of Canada do not access the system data for any purpose other than as described absent consent, a court order, or where required by law enforcement, other government authorities, or other third parties acting with lawful authority.
  • Page 437 MyFord Touch® (If Equipped) ACCESSING AND ADJUSTING MODES THROUGH YOUR RIGHT VEHICLE INFORMATION DISPLAY The display is located on the right side of your instrument cluster. You can use your steering wheel controls to view and make minor adjustments to active modes without taking your hands off the wheel. For example: •...
  • Page 438 MyFord Touch® (If Equipped) Use the OK and arrow buttons on the right side of your steering wheel to scroll through the available modes: Entertainment Phone Navigation You can make selections from the menu by using the OK button. The selection menu expands and different options appear. •...
  • Page 439: Voice Recognition

    MyFord Touch® (If Equipped) USING VOICE RECOGNITION This system helps you control many features using voice commands. This allows you to keep your hands on the wheel and focus on what is in front of you. The system provides feedback through audible tones, prompts, questions and spoken confirmations depending on the situation and the chosen level of interaction (voice settings).
  • Page 440 MyFord Touch® (If Equipped) Helpful Hints • Make sure the interior of your vehicle is as quiet as possible. Wind noise from open windows and road vibrations may prevent the system from correctly recognizing spoken commands. • After pressing the voice icon, wait until after the tone sounds and Listening appears before saying a command.
  • Page 441 MyFord Touch® (If Equipped) Voice Settings Voice settings allow you to customize the level of system interaction, help and feedback. The system defaults to standard interaction that uses candidate lists and confirmation prompts as these provide the highest level of guidance and feedback. Interaction Mode: Novice mode provides detailed interaction and guidance while the advanced mode has less audible interaction and more tone prompts.
  • Page 442 MyFord Touch® (If Equipped) Using Voice Commands with the Touchscreen Options Your voice system has a dual mode feature which allows you to switch between using voice commands and making on-screen selections. This is most often available when using navigation. Buttons outlined in blue indicate selections that are part of the dual mode feature.
  • Page 443 MyFord Touch® (If Equipped) Some of the voice commands that are available while viewing this screen are: “STREET ADDRESS” “Enter house number” “Change house number” “Enter street name” “Change street name” “Enter city” “Change city” “Enter state” “Change state” If you choose Points of Interest from the navigation screen, you can choose from the following: •...
  • Page 444 MyFord Touch® (If Equipped) Some of the voice commands that are available while viewing this screen are: “POINTS OF INTEREST” or “POI” “Destination <POI category name>” “Search by name” “Search by category” “Change search area” Note: These are just a sample of the voice commands available within the Points of Interest section;...
  • Page 445 MyFord Touch® (If Equipped) ENTERTAINMENT A. AM 1 and AM AST B. FM 1, FM 2 and FM AST C. SIRIUS D. CD E. USB F. Touch this button to scroll down for more options, such as: • SD Card •...
  • Page 446 MyFord Touch® (If Equipped) Browsing Device Content When listening to audio on a device, you can browse through other devices without having to change sources. For example, if you are currently listening to audio on an SD card, you can browse all the artists that are stored on your USB device.
  • Page 447: Listening To Music

    MyFord Touch® (If Equipped) Your voice system allows you to change audio sources with a simple voice command. For example, if you are listening to music on a USB device, then want to switch to a satellite radio channel, simply press the voice button on the steering wheel controls and say the name of the SIRIUS station (such as, “the Highway”).
  • Page 448 MyFord Touch® (If Equipped) Scan Touch this button to go to the next strong AM or FM radio station. The light on the button illuminates when the feature is on. Options Sound Settings allows you to adjust settings for: • Bass •...
  • Page 449 MyFord Touch® (If Equipped) HD Radio™ Information (If Available) Note: HD Radio broadcasts are not available in all markets. HD Radio technology is the digital evolution of analog AM/FM radio. Your system has a special receiver that allows it to receive digital broadcasts (where available) in addition to the analog broadcasts, it already receives.
  • Page 450 MyFord Touch® (If Equipped) When HD Radio broadcasts are active, you can access the following functions: • Scan allows you to hear a brief sampling of all available stations. This feature still works when HD Radio reception is on, although it does not scan for HD2-HD7 channels.
  • Page 451 MyFord Touch® (If Equipped) In order to provide the best possible experience, use the contact form to report any station issues found while listening to a station broadcasting with HD Radio technology. Independent entities own and operate each station. These stations are responsible for making sure all audio streams and data fields are accurate.
  • Page 452 HD Radio™ Technology manufactured under license from iBiquity Digital Corp. U.S. and foreign patents. HD Radio™ and the HD and HD Radio logos are proprietary trademarks of iBiquity Digital Corp. Ford Motor Company and iBiquity Digital Corp. are not responsible for the content sent using HD Radio technology.
  • Page 453 MyFord Touch® (If Equipped) “TUNE” “<87.9–107.9>” “FM autoset” “<87.9-107.9> HD <#>” “FM autoset preset <#>” “<530–1710>” “FM preset <#>” “AM” “FM1” “AM <530–1710>” “FM 1 preset <#>” “AM autoset” “FM2” “AM autoset preset <#>” “FM 2 preset <#>” “AM preset <#>” “HD <#>”...
  • Page 454 Note: SIRIUS does not support the Alert feature on all channels. Ford Motor Company shall not be responsible for Alert feature variation. Electronic Serial Number (ESN) is required when communicating with SIRIUS about your account.
  • Page 455 MyFord Touch® (If Equipped) Browse Touch this button to view a list of all available stations. Scroll to see more categories. Touch the station you want to listen to. Touch Skip if you want to skip this channel. Touch Lock if you do not want anyone to listen to this channel. Touch Title or Artist to see song and artists on other stations.
  • Page 456 Note: SIRIUS reserves the unrestricted right to change, rearrange, add or delete programming including canceling, moving or adding particular channels, and its prices, at any time, with or without notice to you. Ford Motor Company shall not be responsible for any such programming changes.
  • Page 457 MyFord Touch® (If Equipped) Potential Satellite Radio Reception Issues Antenna For optimal reception performance, keep the obstructions antenna clear of snow and ice build-up and keep luggage and other materials as far away from the antenna as possible. Hills, mountains, tall buildings, bridges, Terrain tunnels, freeway overpasses, parking garages, dense tree foliage and thunderstorms can...
  • Page 458 MyFord Touch® (If Equipped) SIRIUS Troubleshooting Tips Radio Display Condition Possible Action Unsubscribed Channel. Your subscription does Contact SIRIUS at not include this 1–888–539–7474 to channel. subscribe to the channel, or tune to another channel. No Signal. The signal is lost from The signal is blocked.
  • Page 459 MyFord Touch® (If Equipped) Shuffle Touch this button to play the tracks or entire albums in random order, or turn the feature off if already on. Scan Touch this button to hear a brief sampling of all available tracks. More Info Touch this button to see disc information.
  • Page 460 MyFord Touch® (If Equipped) SD Card Slot and USB Port SD Card Slot Note: Your SD card slot is spring-loaded. To remove the SD card, press the card in and the system ejects it. Do not attempt to pull the card to remove it as this could cause damage.
  • Page 461 MyFord Touch® (If Equipped) Playing Music from Your Device Insert your device and select the SD Card or USB tab once the system recognizes it. You can then select from the following options: Repeat replays the currently playing song or album. Shuffle plays music on the selected album or folder in random order.
  • Page 462 MyFord Touch® (If Equipped) SD Card and USB Voice Commands If you are listening to a USB device or an SD card, press the voice button on the steering wheel control. When prompted, say any of the commands in the following chart. If you are not listening to a USB device or an SD card, press the voice button and, after the tone, say “USB”...
  • Page 463 MyFord Touch® (If Equipped) “BROWSE” “Album <name>” “All video podcasts” “All albums” “All videos” “All artists” “Artist <name>” “All audiobooks” “Audiobook <name>” “All authors” “Author <name>” “All composers” “Composer <name>” “All folders” “Folder <name>” “All genres” “Genre <name>” “All movies” “Playlist <name>”...
  • Page 464 MyFord Touch® (If Equipped) Bluetooth Audio Your system allows you to stream audio over your vehicle’s speakers from your connected, Bluetooth-enabled cellular phone. To access, press the lower left corner on the touchscreen, then select the BT Stereo tab. Bluetooth Audio Voice Commands If you are listening to a Bluetooth audio device, press the voice button on the steering wheel control.
  • Page 465 MyFord Touch® (If Equipped) Your A/V inputs allow you to connect an auxiliary audio/video source (such as a gaming systems or a personal camcorder) by connecting RCA cords (not included) to these input jacks. The jacks are yellow, red and white and are located either behind a small access door on the instrument panel or in your center console.
  • Page 466 MyFord Touch® (If Equipped) Troubleshooting • Do not connect the audio input jack to a line level output. The jack only works correctly with devices that have a headphone output with a volume control. • Do not set the portable music player’s volume level higher than is necessary to match the volume of the CD or FM radio as this causes distortion and reduces sound quality.
  • Page 467: Pairing Your Phone For The First Time

    MyFord Touch® (If Equipped) Hands-free calling is one of the main features of SYNC®. Once you pair your phone, you can access many options using the touchscreen or voice commands. While the system supports a variety of features, many are dependent on your cellular phone’s functionality.
  • Page 468 MyFord Touch® (If Equipped) 3. If you are prompted to enter a PIN on your device, it does not support Secure Simple Pairing. To pair, enter the PIN displayed on the touchscreen. Skip the next step. 4. When prompted on your phone’s display, confirm that the PIN provided by SYNC matches the PIN displayed on your cellular phone.
  • Page 469 MyFord Touch® (If Equipped) Receiving Calls During an incoming call, an audible tone sounds. Call information appears in the display if it is available. Accept the call by pressing Accept on the touchscreen or by pressing this phone button on your steering wheel controls. Reject the call by pressing Reject on the touchscreen or by pressing and holding this phone button on your steering wheel controls.
  • Page 470 MyFord Touch® (If Equipped) History After you connect your Bluetooth-enabled phone to SYNC, you can access any previously dialed, received or missed calls. You can also choose to save these to your Favorites or to Quick Dial. Note: This is a phone-dependent feature. If your phone does not support downloading call history using Bluetooth, SYNC keeps track of calls made with the SYNC system.
  • Page 471 MyFord Touch® (If Equipped) Composing a Text Message Note: This is a speed-dependent feature. It is unavailable when your vehicle is traveling at speeds over 3 mph (5 km/h). Note: Downloading and sending text messages using Bluetooth are phone-dependent features. 1.
  • Page 472 MyFord Touch® (If Equipped) Receiving a Text Message When a new message arrives, an audible tone sounds and the screen displays a pop-up with the caller name and ID, if supported by your phone. You can press: • View to view the text message. •...
  • Page 473 MyFord Touch® (If Equipped) Internet Data Connection If your phone is compatible, use this screen to adjust your internet data connection. Select to make your connection profile with the personal area network or to turn off your connection. You can also choose to adjust your settings or have the system always connect, never connect when roaming or query on connect.
  • Page 474 MyFord Touch® (If Equipped) “MESSAGES” “Call” “Forward text messages” “Listen to text message <#>” “Listen to text messages” “Reply to text messages” “Help” ELECTRIC VEHICLE INFORMATION Your system has special electric vehicle screens, which display power flow and charge settings. To access these screens, press the EV Info button.
  • Page 475 MyFord Touch® (If Equipped) Settings This screen allows you to set up the charging convenience features. Note: You can also set up the charging convenience features using MyFord Mobile over the internet or smartphone application. For more information on MyFord Mobile, and to set up your MyFord Mobile account, visit www.myfordmobile.com.
  • Page 476 MyFord Touch® (If Equipped) A. My GO Time summary displays the next My GO Time and cabin temperature setting. B. Estimated charge time limits • Displays the estimated minimum and maximum times to fully charge the high-voltage battery. • Displays the battery’s current charge as a percentage. C.
  • Page 477 MyFord Touch® (If Equipped) The system also alerts you to any conflicts by highlighting areas of the screen in yellow. If your battery cannot have a full charge by the scheduled drive time, the system highlights the current My GO Time and Actual Charge End Time and a message Charge at GO Time: under 100% appears.
  • Page 478 MyFord Touch® (If Equipped) Value Charge Profile and Mode Value Charge profile name is the name of the presently detected Value Charge Profile. The system detects a customer defined value charge profile when the vehicle is within approximately 300 feet (100 meters) of the GPS location registered for the profile.
  • Page 479 MyFord Touch® (If Equipped) Start is the scheduled start time of charging. • At Plug In: When the vehicle is in Charge Now mode, and unplugged, the message At Plug In appears, indicating the vehicle immediately starts charging once you plug it in. Once you plug it in, the system shows the actual charge start time.
  • Page 480 MyFord Touch® (If Equipped) GO Time events displays the GO Time day-of-week and time. The blue highlighted GO Time is the current GO Time the vehicle is using for charge scheduling and cabin conditioning. You can schedule two GO Time events per day for each day of the week. •...
  • Page 481 MyFord Touch® (If Equipped) Value Charge Profiles Default displays the charging mode and off-peak times for your Default Value Charge profile. The system displays off-peak times for weekdays; the remaining hours of the day are considered peak time. The system displays similar off-peak times for weekend days.
  • Page 482 MyFord Touch® (If Equipped) Power This screen displays how the electric vehicle system transfers power in order to accelerate or recharge the battery. The power flow screens show power going to or through a component. These screens are for your information only, and do not require any input from you.
  • Page 483 MyFord Touch® (If Equipped) D. Plug (Energi only) appears when you plug your vehicle into the wall. When charging the high voltage battery from the wall, you can see flow from the plug to the battery on the screen. • Accessories indicates electrical power demands from your vehicle’s accessory systems.
  • Page 484 MyFord Touch® (If Equipped) L. Engine power represents the gasoline engine. It illuminates only when the gasoline engine is on. The higher the engine power is, the larger the circle around this node. M. Engine-to-wheels flow shows the direction of the power flow between the engine and the wheels.
  • Page 485 MyFord Touch® (If Equipped) Engine On due to Grade Assist The engine is on to provide increased powertrain braking when you turn on the grade assist feature. Turn off the grade assist feature to return to electric mode. Oil Maintenance The engine is on to maintain engine oil (Energi Only) quality.
  • Page 486: Information Menu

    MyFord Touch® (If Equipped) INFORMATION If your vehicle is equipped with Navigation, touch the i (Information) button to access these features. If your vehicle is not equipped with Navigation, touch the corner of the touchscreen with the green tab. Under the Information menu, you can access features, such as: A.
  • Page 487 For more information, see SYNC Services Terms and Conditions at www.SYNCMyRide.com. If you do not want Ford or its service providers to collect your vehicle travel information or other information identified in the Terms and Conditions, do not subscribe or use the service.
  • Page 488 MyFord Touch® (If Equipped) Connecting to SYNC Services Using the Touchscreen If your vehicle is equipped with Navigation, touch the i (Information) button to access these features. If your vehicle is not equipped with Navigation, touch the corner of the touchscreen with the green tab.
  • Page 489 MyFord Touch® (If Equipped) Disconnecting from SYNC Services 1. Press and hold the hang-up phone button on the steering wheel. 2. Say “Goodbye” from the SYNC Services main menu. SYNC Services quick tips Personalizing You can personalize your Services feature to provide quicker access to your most used or favorite information.
  • Page 490 SIRIUS Travel Link. Note: Neither SIRIUS nor Ford is responsible for any errors or inaccuracies in the SIRIUS Travel Link services or its use in vehicles. When you subscribe to SIRIUS Travel Link, it can help you locate the...
  • Page 491 MyFord Touch® (If Equipped) Weather Touch this button to view the nearby weather, current weather, or the five day forecast for the chosen area. Select Map to see the weather map, which can show storms, radar information, charts and winds. Select Area to select from a listing of weather locations.
  • Page 492 MyFord Touch® (If Equipped) “TRAVEL LINK” “5–day weather “Golf schedule” “NBA scores” forecast” “Baseball headlines” “MLS headlines” “NFL headlines” “Baseball schedule” “MLS schedule” “NFL schedule” “Baseball scores” “MLS scores” “NFL scores” “College basketball “Motor sports” “NHL headlines” headlines” “College basketball “Motor sports order”...
  • Page 493 MyFord Touch® (If Equipped) Calendar If your vehicle is equipped with Navigation, touch the i (Information) button to access these features. If your vehicle is not equipped with Navigation, touch the corner of the touchscreen with the green tab. Press Calendar. You can view the current calendar by day, week or month.
  • Page 494 MyFord Touch® (If Equipped) Note: Every phone operates differently. While SYNC 911 Assist works with most cellular phones, some may have trouble using this feature. If a crash deploys an airbag (excludes knee airbags and rear inflatable safety belts [if equipped]) or activates the fuel pump shut-off, your SYNC-equipped vehicle may be able to contact emergency services by dialing 911 through a paired and connected Bluetooth-enabled phone.
  • Page 495 MyFord Touch® (If Equipped) In the Event of a Crash Not all crashes deploy an airbag or activate the fuel pump shut-off (which would trigger 911 Assist); however, SYNC tries to contact emergency services if 911 Assist triggers. If a connected phone sustains damage or loses connection to SYNC, SYNC searches for, and tries to connect to, any available previously paired phone and tries to make the call to 911.
  • Page 496 MyFord Touch® (If Equipped) Vehicle Health Report (If Equipped, U.S. Only) WARNING: Always follow scheduled maintenance instructions, regularly inspect your vehicle, and seek repair for any damage or problem you suspect. Vehicle Health Report supplements, but cannot replace, normal maintenance and vehicle inspection. Vehicle Health Report only monitors certain systems electronically monitored by your vehicle and will not monitor or report the status of any other system, (such as brake lining wear).
  • Page 497 “Vehicle health report”. Vehicle Health Report Privacy Notice When you create a Vehicle Health Report, Ford Motor Company may collect your cellular phone number (to process your report request) and diagnostic information about your vehicle. Certain versions or updates to Vehicle Health Report may also collect more vehicle information.
  • Page 498: Settings

    MyFord Touch® (If Equipped) SETTINGS A. Clock B. Display C. Sound D. Vehicle E. Settings F. Help Under this menu, you can set your clock, access and adjust the display, sound and vehicle settings as well as access settings for specific modes or the help feature.
  • Page 499 MyFord Touch® (If Equipped) Display You can adjust the touchscreen display through the touchscreen or by pressing the voice button on your steering wheel controls and when prompted, say, “Display settings”. Press the Settings icon > Display, then select from the following: Brightness allows you to make the screen display brighter or dimmer.
  • Page 500 MyFord Touch® (If Equipped) Sound Press the Settings icon > Sound, then select from the following: Sound Settings Bass Midrange Occupancy Mode Treble Speed Compensated Volume Set Balance and Fade If equipped. Vehicle Press the Settings icon > Vehicle, then select from the following: •...
  • Page 501 MyFord Touch® (If Equipped) Enable Valet Mode Note: If the system locks, and you need to reset the PIN, enter 3681 and the system unlocks. Valet mode allows you to lock the system. No information is accessible until the system is unlocked with the correct PIN. 1.
  • Page 502 MyFord Touch® (If Equipped) Charge Point Light Ring Press the Settings icon > Settings > Charge Port Light Ring, then select from the following: Charge Port Light Ring Illuminates when plugging in, opening doors, pressing the unlock button on your remote, and while charging.
  • Page 503 MyFord Touch® (If Equipped) Voice Control Phone Candidate Candidate lists are possible results from your Lists voice commands. The system simply makes a best guess at your request with these turned off. Voice Control Volume This allows you to adjust the system’s voice volume level.
  • Page 504 MyFord Touch® (If Equipped) Navigation Press the Settings icon > Settings > Navigation, then select from the following: Navigation Map Preferences Turn breadcrumbs on and off. Have the system display your turn list top to bottom or bottom to top. Turn the Parking POI notification on and off.
  • Page 505 MyFord Touch® (If Equipped) Phone Settings Press the Settings icon > Settings > Phone, then select from the following: Phone Bluetooth Devices Connect, disconnect, add or delete a device, as well as save it as a favorite. Bluetooth Turn Bluetooth on and off. Have all calls go directly to your voice mail Do Not Disturb and not ring inside your vehicle.
  • Page 506 MyFord Touch® (If Equipped) Wireless & Internet Your system has a Wi-Fi feature that creates a wireless network within your vehicle, thereby allowing other devices (such as personal computers or phones) in your vehicle to speak to each other, share files or play games.
  • Page 507 MyFord Touch® (If Equipped) Wireless & Internet USB Mobile Instead of using Wi-Fi, your system can also Broadband use a USB mobile broadband connection to access the internet. (You must turn on your mobile broadband device on your personal computer before connecting it to the system.) This screen allows you to set up what is your typical area for your USB mobile broadband connection.
  • Page 508 MyFord Touch® (If Equipped) Help Press the Settings icon > Help, then select from the following: Help Where Am I? View your vehicle’s current location, if your vehicle is equipped with navigation. If your vehicle is not equipped with navigation, nothing displays.
  • Page 509 MyFord Touch® (If Equipped) CLIMATE Press the lower right corner on the touchscreen to access your climate control features. Depending on your vehicle line and option package, your climate screen may look different from the screen shown here. A. Power: Touch to switch the system off and on. Outside air cannot enter your vehicle when you switch off the system.
  • Page 510 MyFord Touch® (If Equipped) G. A/C: Touch to turn the air conditioning on or off. • Use with recirculated air to improve cooling performance and efficiency. • Engages automatically in MAX A/C, defrost and floor/defrost. H. AUTO: Touch to engage automatic operation, then set the temperature using the temperature control.
  • Page 511 MyFord Touch® (If Equipped) Climate Control Voice Commands The following voice commands are available at the main menu level of a voice session. For example, press the voice button and after the prompt, “Say a command”; say any of the following commands: Climate control voice commands “Climate automatic”...
  • Page 512: Navigation System

    MyFord Touch® (If Equipped) Additional climate control voice commands “Maximum “Windshield floor on” windshield on” “Minimum fan” “Windshield panel floor on” “Off” “Windshield panel on” “On” “Help” If you have said “Temperature”, you can say any of the commands in the following “Temperature”...
  • Page 513 MyFord Touch® (If Equipped) Setting a Destination Press the green corner of your touchscreen, then Dest when it appears. Choose any of the following: Destination Selections My Home Street Address Favorites Intersection Previous Destinations City Center Point of Interest Emergency Edit Route Cancel Route Previous Starting Point Freeway Entrance/Exit...
  • Page 514 MyFord Touch® (If Equipped) During route guidance, you can press the talking bubble icon that appears in the upper right navigation corner (green bar) if you want the system to repeat route guidance information. When the system repeats the last guidance instruction, it updates the distance to the next guidance instruction, since it detects when the vehicle is moving.
  • Page 515 MyFord Touch® (If Equipped) Range Rings and Charge Points (Energi Only) Shaded rings appear on the map when you are driving in EV Now mode. The inner ring with no shading indicates a safe range you can travel using plug-in power only. The lightly shaded outer ring reflects a range where your vehicle may or may not be able while driving in EV NOW mode.
  • Page 516 MyFord Touch® (If Equipped) cityseekr (If Available) Note: cityseekr point of interest information is limited to approximately 154 cities (132 in the U.S., 13 in Canada and 9 in Mexico). cityseekr, when available, is a service that provides more information about certain points of interest such as restaurants, hotels and attractions.
  • Page 517 MyFord Touch® (If Equipped) When you are viewing more information for hotels, cityseekr also tells you if the hotel has certain services and facilities using icons. Hotel Services and Facilities Restaurant 24 Hr Room Service Business Center Fitness Center Handicap Facilities Internet Access Laundry Pool...
  • Page 518 MyFord Touch® (If Equipped) Setting Your Navigation Preferences Select settings for the system to take into account when planning your route. Press the Settings icon > Settings > Navigation. When you You can: select: Turn breadcrumbs on and off. Preferences Have the system display your turn list top to bottom or bottom to top.
  • Page 519 MyFord Touch® (If Equipped) When you You can: select: Avoid Areas Choose areas which you want the system to avoid when calculating a route for you. Press Add to select a category. Once you select, the system tries to avoid the area(s) if possible for all routes.
  • Page 520 MyFord Touch® (If Equipped) Change the appearance of the map display by repeatedly pressing the arrow button in the upper left corner of the screen. It toggles between three different map modes: Heading up, North up, and 3D. Heading up (2D map) always shows the direction of forward travel to be upward on the screen.
  • Page 521 MyFord Touch® (If Equipped) Map Icons Vehicle mark shows the current location of your vehicle. It stays in the center of the map display, except when in scroll mode. Scroll cursor allows you to scroll the map; the fixed icon is in the center of the screen.
  • Page 522 Annual navigation map updates are available for purchase through your dealership, by calling 1-800-NAVMAPS (in Mexico, call 01–800–557–5539) or going to www.navigation.com/ford. You need to specify the make and model of your vehicle to determine if there is an update available.
  • Page 523 MyFord Touch® (If Equipped) Navigation Voice Commands When in navigation mode, press the voice button on the steering wheel control. After the tone, say any of the following commands: Navigation System Voice Commands “Cancel next waypoint” “Navigation” “Cancel route” “Repeat instruction” “Destination”...
  • Page 524 MyFord Touch® (If Equipped) “DESTINATION” “<nametag>” “<POI category>” “Favorites” “Home” “Intersection” “Nearest <POI category>” “Nearest POI” “Play nametags” “POI category” “Previous destination” “Street address” “Help” “NAVIGATION” “Destination” “Zoom city” “Zoom country” “Zoom in minimum” “Zoom out maximum” “Zoom province” “Zoom state” “Zoom street”...
  • Page 525: Appendices

    SYNC® End User License Agreement (EULA) • You have acquired a device (“DEVICE”) that includes software licensed by Ford Motor Company and its affiliates (“FORD MOTOR COMPANY”) from an affiliate of Microsoft Corporation (“MS”). Those installed software products of MS origin, as well as associated media, printed materials, and “online”...
  • Page 526 Neither FORD MOTOR COMPANY nor its suppliers shall be liable for any damages arising out of errors in the speech recognition process.
  • Page 527 • Consent to Use of Data: You agree that MS, Microsoft Corporation, FORD MOTOR COMPANY, third party software and systems suppliers, their affiliates and/or their designated agent may collect and use technical information gathered in any manner as part of product support services related to the SOFTWARE or related services.
  • Page 528 DEVICE. UPGRADES AND RECOVERY MEDIA: If the SOFTWARE is provided by FORD MOTOR COMPANY separate from the DEVICE on media such as a ROM chip, CD ROM disk(s) or via web download or other means, and is labeled “For Upgrade Purposes Only” or For Recovery Purposes...
  • Page 529 For additional information, see http://www.microsoft.com/exporting/. TRADEMARKS: This EULA does not grant you any rights in connection with any trademarks or service marks of FORD MOTOR COMPANY, MS, Microsoft Corporation, third party software or service providers, their affiliates or suppliers.
  • Page 530 End user notice Microsoft® Windows® Mobile for Automotive Important Safety Information This system Ford SYNC™ contains software that is licensed to Manufacturer FORD MOTOR COMPANY by an affiliate of Microsoft Corporation pursuant to a license agreement. Any removal, reproduction, reverse engineering or other unauthorized use of the software from this system in violation of the license agreement is strictly prohibited and may subject you to legal action.
  • Page 531 Appendices Keep User’s Guide in Vehicle When kept in the vehicle, the User’s Guide will be a ready reference for you and other users unfamiliar with the Windows Automotive-based system. Please make certain that before using the system for the first time, all persons have access to the User’s Guide and read its instructions and safety information carefully.
  • Page 532 Appendices Navigation Features Any navigation features included in the system are intended to provide turn by turn instructions to get you to a desired destination. Please make certain all persons using this system carefully read and follow instructions and safety information fully. Distraction Hazard Any navigation features may require manual (non-verbal) setup.
  • Page 533 Appendices TeleNav Software End User License Agreement Please read these terms and conditions carefully before you use the TeleNav Software. Your use of the TeleNav Software indicates that you accept these terms and conditions. If you do not accept these terms and conditions, do not break the seal of the package, launch, or otherwise use the TeleNav Software.
  • Page 534 Appendices 3. Software License Subject to your compliance with the terms of this Agreement, TeleNav hereby grants to you a personal, non-exclusive, non-transferable license (except as expressly permitted below in connection with your permanent transfer of the TeleNav Software license), without the right to sublicense, to use the TeleNav Software (in object code form only) in order to access and use the TeleNav Software.
  • Page 535 Appendices 4. Disclaimers To the fullest extent permissible pursuant to applicable law, in no event will TeleNav, its licensors and suppliers, or agents or employees of any of the foregoing, be liable for any decision made or action taken by you or anyone else in reliance on the information provided by the TeleNav Software.
  • Page 536 Appendices NOTWITHSTANDING ANY DAMAGES THAT YOU MIGHT INCUR FOR ANY REASON WHATSOEVER (INCLUDING, WITHOUT LIMITATION, ALL DAMAGES REFERENCED HEREIN AND ALL DIRECT OR GENERAL DAMAGES IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE), THE ENTIRE LIABILITY OF TELENAV AND OF ALL OF TELENAV’S SUPPLIERS SHALL BE LIMITED TO THE AMOUNT ACTUALLY PAID BY YOU FOR THE TELENAV SOFTWARE.
  • Page 537 Appendices 8. Miscellaneous 8.1 This Agreement constitutes the entire agreement between TeleNav and you with respect to the subject matter hereof. 8.2 Except for the limited licenses expressly granted in this Agreement, TeleNav retains all right, title and interest in and to the TeleNav Software, including without limitation all related intellectual property rights.
  • Page 538 Appendices 9. Other Vendors Terms and Conditions The TeleNav Software utilizes map and other data licensed to TeleNav by third party vendors for the benefit of you and other end users. This Agreement includes end-user terms applicable to these companies (included at the end of this Agreement), and thus your use of the TeleNav Software is also subject to such terms.
  • Page 539 Appendices TERMS AND CONDITIONS License Limitations on Use: You agree that your license to use this Data is limited to and conditioned on use for solely personal, noncommercial purposes, and not for service bureau, timesharing or other similar purposes. Except as otherwise set forth herein, you agree not to otherwise reproduce, copy, modify, decompile, disassemble or reverse engineer any portion of this Data, and may not transfer or distribute it in any form, for any purpose, except to the extent permitted...
  • Page 540 Appendices Disclaimer of Warranty: NT AND ITS LICENSORS (INCLUDING THEIR LICENSORS AND SUPPLIERS) DISCLAIM ANY WARRANTIES, EXPRESS OR IMPLIED, OF QUALITY, PERFORMANCE, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT. Some States, Territories and Countries do not allow certain warranty exclusions, so to that extent the above exclusion may not apply to you.
  • Page 541 Appendices Governing Law: The above terms and conditions shall be governed by the laws of the State of Illinois, without giving effect to (i) its conflict of laws provisions, or (ii) the United Nations Convention for Contracts for the International Sale of Goods, which is explicitly excluded. You agree to submit to the personal jurisdiction of the State of Illinois for any and all disputes, claims and actions arising from or in connection with the Data provided to you hereunder.
  • Page 542 Appendices Gracenote® Copyright CD and music — related data from Gracenote, Inc., copyright 2000–2007 Gracenote. Gracenote Software, copyright 2000–2007 Gracenote. This product and service may practice one or more of the following U.S. Patents #5,987,525; #6,061,680; #6,154,773, #6,161,132, #6,230,192, #6,230,207, #6,240,459, #6,330,593, and other patents issued or pending.
  • Page 543 Appendices respectively, reserve all rights in Gracenote Data, the Gracenote Software, and the Gracenote Servers and Gracenote Content, including all ownership rights. Under no circumstances will either Gracenote become liable for any payment to you for any information that you provide, including any copyrighted material or music file information.
  • Page 544 Appendices Vehicle without MyFord Touch or MyLincoln Touch FCC ID: KMHSG1G1 IC: 1422A-SG1G1 FCC ID: WDGSG1G1 IC: 5248B-SG1G1 Vehicle with MyFord Touch or MyLincoln Touch FCC ID: KMHSYNCG2 IC: 1422A-SYNCG2 This device complies with Part 15 of the FCC Rules and with RSS-210 of Industry Canada.
  • Page 545: Index

    Index 911 Assist™ ......401, 492 Antifreeze (see Engine coolant) ........286 Anti-lock brake system (see Brakes) ......218 ABS (see Brakes) .....218 Anti-theft system ......83 Accessing and using your arming the system ....83, 85 USB port ........459 disarming a triggered system ..85 Accessing call history/phone AppLink™...
  • Page 546: Dual Automatic Temperature Control

    ....283 parking ........220 refill capacities ......351 shift interlock ......215 specifications ......351 Customer Assistance ....256 Ford Extended Service Capacities for refilling fluids ..351 Plan ..........359 Getting roadside assistance ...256 Cargo area shade ......240 Getting the service CD ......138, 143–144 you need .........263...
  • Page 547: Message Center

    Index Fog lamps ........95 Forward and reverse sensing Eco Mode ........182 system ........225 Electronic message center ..114 Fuel cap ...........195 Electronic stability control ..223 capacity ........351 Emergencies, roadside choosing the right fuel ...191 jump-starting ......259 filler funnel ......198 running out of fuel ....198 filling your vehicle Emergency brake with fuel ......193, 195...
  • Page 548: Bulb Replacement

    Index High-voltage battery charging ........205 service disconnect ....211 Lamps bulb replacement High-voltage shut off ....258 specifications chart ....309 Hill start assist ......217 fog lamps ........95 headlamps, flash to pass ..92 Homelink wireless control interior lamps ......95 system ........166 replacing bulbs ..302–303, 308 Hood ..........282 LATCH anchors ......28 How to use voice commands ...438...
  • Page 549 Index Mirrors .......101, 103 Playing music (by artist, album, genre, playlist, tracks, fold away .........101 similar) ........417 side view mirrors (power) ..101 POI categories ......513 Motorcraft® parts .....310, 354 Point of Interest (POI) .....513 MyFord Touch™ system ..429 Power distribution box MyKey ..........66 (see Fuses) .......272 Power door locks ......72...
  • Page 550 Index Relays ........271–272 Seat belts (see Safety restraints) ........35 Remote entry system illuminated entry ......77 Seats ..........164 locking/unlocking doors ...73 child safety seats ....20, 25 opening the trunk .....74 front seats .......161, 163 replacing the batteries .....60 heated ........165 second row seats ....164 Roadside assistance ....256 SecuriLock passive anti-theft Roll stability control ....223...
  • Page 551: Trailer Towing

    Index Steering wheel ......86 tire grades .......322 controls ........87 treadwear ......321, 331 tilting .........86 Touchscreen features Sunshade ........104 (climate) ........508 Supplemental Restraint System Towing .......248–249 (SRS) (see airbags) ....46 recreational towing ....249 trailer towing ......248 Supported media file types ..462 wrecker ........248 Supported player, media formats and metadata...
  • Page 552: Wrecker Towing

    Index Windshield washer fluid and wipers Warning lights (see Lights) ..109 checking and adding fluid ........292–293 Washer fluid ......292–293 replacing wiper blades ...294, 296 reservoir ........283 reservoir ........283 Water, Driving through .....251 Wrecker towing ......248 Windows power .........98 rear wiper/washer .....91, 296 2013 C-Max Full Hybrid (34h) Owners Guide gf, 3rd Printing, January 2013 USA (fus)

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