Ford C-MAX HYBRID 2018 Owner's Manual page 404

Issue
The file format is not
supported by SYNC 3.
The device needs to be
re-indexed.
The device has a lock
screen enabled.
When I connect
my device, I
sometimes do This is a device limitation.
not hear any
sound.
SYNC 3 does
not display the
The device or media
song informa-
player is incompatible.
tion, repeat, or
shuffle buttons.
Issue
Failed connec- Password error.
tion.
Weak signal.
Multiple Access points
within range with the
same SSID.
C-MAX / C-MAX Hybrid (CCG) Canada/United States of America, enUSA, First Printing
SYNC
USB and Bluetooth Stereo issues
Possible cause
Wi-Fi Issues
Possible cause
401
3
(If Equipped)
Possible solution
Convert the file to a supported format. See
Entertainment (page 353).
Update media index. See Settings (page
383).
Make sure your device is unlocked before
connecting it to SYNC 3.
Disconnect the device from SYNC 3. Try
switching your device off, resetting it or
removing the battery, then connect it back
to SYNC 3.
To listen to Apple devices through USB,
select AirPlay from the devices Control
Center, then select Dock Connector.
To listen to Apple devices through
Bluetooth Stereo, select AirPlay from the
devices Control Center, then select SYNC.
Connect a compatible device or media
player.
Possible solution
Verify password.
Check for a poor Wi-Fi signal.
Use a unique name for your SSID, don't use
the default name unless it contains a
unique identifier, such as part of the MAC
address.