Ford c-max hybrid 2017 Owner's Manual

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2017 C-MAX HYBRID | C-MAX ENERGI Owner's Manual

owner.ford.com

ford.ca

October 2016

First Printing

Owner's Manual

C-MAX Hybrid/C-MAX Energi

Litho in U.S.A.

Vehicles shown may not be representative of your actual vehicle.

HM5J 19A321 FA

Table of Contents

Troubleshooting

Summary of Contents for Ford c-max hybrid 2017

Page 1 2017 C-MAX HYBRID | C-MAX ENERGI Owner’s Manual owner.ford.com ford.ca October 2016 First Printing Owner’s Manual C-MAX Hybrid/C-MAX Energi Litho in U.S.A. Vehicles shown may not be representative of your actual vehicle. HM5J 19A321 FA...
Page 2 No part of this publication may be reproduced, transmitted, stored in a retrieval system or translated into any language in any form by any means without our written permission. Errors and omissions excepted. © Ford Motor Company 2016 All rights reserved. Part Number: 20160909203749...
Page 4: Table Of Contents
Symbols Glossary..........7 Driver and Passenger Airbags....39 Data Recording..........9 Front Passenger Sensing System....40 California Proposition 65......11 Side Airbags.............42 Perchlorate............11 Driver Knee Airbag.........43 Ford Credit............11 Safety Canopy ..........43 Replacement Parts Recommendation........12 Crash Sensors and Airbag Indicator..45 Special Notices..........12 Airbag Disposal..........46 Mobile Communications Equipment.............13...
Page 5 Table of Contents Cruise Control..........69 Hints on Controlling the Interior Climate............111 Information Display Control.......70 Heated Windows and Mirrors....112 Cabin Air Filter..........113 Wipers and Washers Remote Start...........113 Windshield Wipers..........71 Autowipers............71 Seats Windshield Washers........72 Sitting in the Correct Position....114 Rear Window Wiper and Washers...73 Head Restraints..........114 Manual Seats..........116 Lighting...
Page 6 Table of Contents Hybrid Vehicle Frequently Asked Active Park Assist.........170 Questions............140 Rear View Camera........174 Fuel and Refueling Cruise Control Safety Precautions........142 Principle of Operation........177 Fuel Quality.............143 Using Cruise Control........177 Fuel Filler Funnel Location......144 Running Out of Fuel........144 Driving Aids Refueling............145 Blind Spot Information System....179 Fuel Consumption........148 Cross Traffic Alert..........181...
Page 7 Table of Contents The Better Business Bureau (BBB) Auto Changing the Engine Air Filter....244 Line Program (U.S. Only).....206 Utilizing the Mediation/Arbitration Vehicle Care Program (Canada Only).......207 General Information........247 Getting Assistance Outside the U.S. and Cleaning Products........247 Canada............207 Cleaning the Exterior........247 Ordering Additional Owner's Literature............208 Waxing.............248...
Page 8 Home Screen..........357 Using Voice Recognition......358 Entertainment..........365 Phone...............375 Navigation............380 Electric Vehicle Information....389 Apps..............409 Settings............412 SYNC 3 Troubleshooting......425 Accessories Accessories............437 Ford Protect Ford Protect..........439 Scheduled Maintenance General Maintenance Information..441 C-MAX Energi / C-MAX Hybrid (CCG) Canada/United States of America, enUSA, First Printing...
Page 9 C-MAX Energi / C-MAX Hybrid (CCG) Canada/United States of America, enUSA, First Printing...
Page 10: Introduction
Introduction ABOUT THIS MANUAL Thank you for choosing Ford. We recommend that you take some time to get to know your vehicle by reading this manual. The more that you know about your vehicle, the greater the safety and pleasure you will get from driving it.
Page 11 Introduction Cabin air filter Front airbag E67017 Front fog lamps Check fuel cap Fuel pump reset Child safety door lock or unlock Fuse compartment Child seat lower anchor Hazard warning flashers Child seat tether anchor Heated rear window Cruise control E71340 Heated windshield Do not open when hot...
Page 12: Data Recording
In order to properly diagnose and service your vehicle, Ford Motor Company Power window lockout (Ford of Canada in Canada), and service and repair facilities may access or share among them vehicle diagnostic information received through a direct...
Page 13 Ford of Canada privacy policy at is recorded by the event data recorder www.ford.ca, including our U.S. data under normal driving conditions and no storage and use of service providers in personal data or information (e.g., name,...
Page 14: California Proposition 65
Terms and Conditions. See SYNC (page 306). US Only Ford Credit offers a full range of financing and lease plans to help you acquire your vehicle. If you have financed or leased your vehicle through Ford Credit, thank you for your business.
Page 15: Replacement Parts Recommendation
A great way to know for sure you are getting this level Call 1-800-727-7000. of protection is to use genuine Ford For more information about Ford Credit replacement collision parts. and access to the Account Manager, go to Warranty on Replacement Parts www.fordcredit.com.
Page 16: Mobile Communications Equipment
We do not recommend appropriately used, particularly in or endorse the use of aftermarket plug-in emergency situations. Safety must be devices unless approved by Ford. The paramount when using mobile vehicle Warranty will not cover damage communications equipment to avoid caused by an aftermarket plug-in device.
Page 17 Introduction recommendations and specifications that are unique to your vehicle. This Owner’s Manual is written primarily for the U.S. and Canadian Markets. Features or equipment listed as standard may be different on units built for export. Refer to this Owner’s Manual for all other required information and warnings.
Page 18: Environment
Environment PROTECTING THE ENVIRONMENT You must play your part in protecting the environment. Correct vehicle usage and the authorized disposal of waste, cleaning and lubrication materials are significant steps toward this aim. C-MAX Energi / C-MAX Hybrid (CCG) Canada/United States of America, enUSA, First Printing...
Page 19: At A Glance
At a Glance INSTRUMENT PANEL OVERVIEW E191856 Air vents. Direction indicators. See Direction Indicators (page 76). High beam. See Lighting Control (page 74). Steering wheel control. See Information Display Control (page 70). See Instrument Cluster (page 84). See Information Displays (page 92). Steering wheel control.
Page 20 At a Glance Horn. Steering wheel control. See Cruise Control (page 177). Lighting control. See Lighting Control (page 74). Front fog lamps. See Front Fog Lamps (page 76). C-MAX Energi / C-MAX Hybrid (CCG) Canada/United States of America, enUSA, First Printing...
Page 21: Child Safety
Child Safety GENERAL INFORMATION WARNINGS Technician (CPST) to make sure that you See the following sections for directions properly install the child restraint in your on how to properly use safety restraints vehicle and that you consult your for children. pediatrician to make sure you have a child restraint appropriate for your child.
Page 22: Installing Child Restraints
Child Safety Recommendations for Safety Restraints for Children Child Child size, height, weight, or age Recommended restraint type Use a child safety seat Infants or Children weighing 40 lb (18 kg) or less (sometimes called an toddlers (generally age four or younger). infant carrier, convertible seat, or toddler seat).
Page 23 Child Safety Use a child safety seat (sometimes called • Place the vehicle seat upon which the an infant carrier, convertible seat, or child restraint will be installed in the toddler seat) for infants, toddlers, or upright position. children weighing 40 lb (18 kg) or less •...
Page 24 Child Safety 2. Pull down on the shoulder belt and then grasp the shoulder belt and lap belt together. E142875 5. To put the retractor in the automatic locking mode, grasp the shoulder portion of the belt and pull downward E142530 until you pull all of the belt out.
Page 25 Child Safety Using Lower Anchors and Tethers 8. Remove remaining slack from the belt. for CHildren (LATCH) Force the seat down with extra weight, for example, by pressing down or WARNINGS kneeling on the child restraint while pulling up on the shoulder belt in order Do not attach two child safety to force slack from the belt.
Page 26 Child Safety Use of Inboard Lower Anchors from the Outboard Seating Positions (Center Seating Use) WARNING The standardized spacing for LATCH lower anchors is 11 in (280 mm) center to center. Do not use LATCH lower anchors for the center seating position unless the child restraint manufacturer's instructions permit and specify using anchors spaced at least as...
Page 27 Child Safety Combining Seatbelts and LATCH Lower Perform the following steps to install a Anchors for Attaching Child Safety child safety seat with tether anchors: Seats Note: If you install a child restraint with rigid LATCH attachments, do not tighten the When used in combination, attach either tether strap enough to lift the child restraint the seatbelt or the LATCH lower anchors...
Page 28: Booster Seats
Child Safety recommended by your child restraint manufacturer). Many state and provincial laws require that children use approved booster seats until they reach age eight, a height of 4 feet 9 inches (1.45 meters) tall, or 80 pounds (36 kilograms). Booster seats should be used until you can answer YES to ALL of these questions when seated without a booster seat:...
Page 29 Child Safety Types of Booster Seats E70710 • High back booster seats E68924 If, with a backless booster seat, you cannot • Backless booster seats find a seating position that adequately If your backless booster seat has a supports your child's head, a high back removable shield, remove the shield.
Page 30: Child Restraint Positioning
Child Safety E142597 WARNINGS If the booster seat slides on the vehicle provided for installation and use in seat upon which it is being used, placing a conjunction with the instructions and rubberized mesh sold as shelf or carpet warnings provided by your vehicle liner under the booster seat may improve manufacturer.
Page 31: Child Safety Locks
Child Safety WARNINGS WARNINGS To avoid risk of injury, do not leave children or pets unattended in your vehicle. Recommendations for attaching child safety restraints for children Use any attachment method as indicated below by X LATCH LATCH Safety belt Safety belt Safety belt Combined...
Page 32 Child Safety E112197 The childproof locks are located on the rear edge of each rear door and must be set separately for each door. Left-Hand Side Turn counterclockwise to lock and clockwise to unlock. Right-Hand Side Turn clockwise to lock and counterclockwise to unlock.
Page 33: Seatbelts
Seatbelts PRINCIPLE OF OPERATION WARNINGS Safety belts and seats can become hot in a vehicle that has been closed WARNINGS up in sunny weather; they could burn Always drive and ride with your a small child. Check seat covers and seatback upright and the lap belt buckles before you place a child anywhere snug and low across the hips.
Page 34: Fastening The Seatbelts
Seatbelts the occupant's body when activated. This 2. To unfasten, press the release button helps increase the effectiveness of the and remove the tongue from the safety belts. In frontal crashes, the safety buckle. belt pretensioners can be activated alone or, if the crash is of sufficient severity, together with the front airbags.
Page 35 Seatbelts Pregnant women should always wear their In addition, the retractor is designed to lock seatbelt. Position the lap belt portion of a if you pull the webbing out too quickly. If combination lap and shoulder belt low this occurs, let the belt retract slightly and across the hips below the belly and worn pull the webbing out again in a slow and as tight as comfort allows.
Page 36: Seatbelt Height Adjustment
Seatbelts Allow the belt to retract. As the belt retracts, you will hear a clicking sound. This indicates the seatbelt is now in the automatic locking mode. How to Disengage the Automatic Locking Mode Unbuckle the combination lap and shoulder belt and allow it to retract completely to disengage the automatic locking mode and activate the vehicle sensitive (emergency) locking mode.
Page 37: Seatbelt Reminder
Seatbelts Conditions of operation If... Then... The driver's safety belt is not buckled The safety belt warning light illuminates 1- before the ignition switch is turned to the 2 minutes and the warning chime sounds on position... 4-8 seconds. The driver's safety belt is buckled while the The safety belt warning light and warning indicator light is illuminated and the chime turn off.
Page 38 Seatbelts If... Then... You and the front seat passenger buckle The Belt-Minder feature will not activate. your safety belts before you switch the ignition on or less than 1-2 minutes elapse after you switch the ignition on... You or the front seat passenger do not The Belt-Minder feature activates, the buckle your safety belts before your vehicle safety belt warning light illuminates and a...
Page 39: Child Restraint And Seatbelt Maintenance
Safety be used with Ford seatbelts. Ask your belt assemblies not in use during a crash authorized dealer if your extension is should also be inspected and replaced if...
Page 40: Personal Safety System
Personal Safety System How Does the Personal Safety The Personal Safety System provides an System Work? improved overall level of frontal crash protection to front seat occupants and is The Personal Safety System can adapt the designed to help further reduce the risk of deployment strategy of the safety devices airbag-related injuries.
Page 41: Supplementary Restraints System
Supplementary Restraints System The airbags are a supplemental restraint PRINCIPLE OF OPERATION system and are designed to work with the safety belts to help protect the driver and WARNINGS right front passenger from certain upper Airbags do not inflate slowly or body injuries.
Page 42: Driver And Passenger Airbags
Supplementary Restraints System Proper Driver and Front Passenger DRIVER AND PASSENGER Seating Adjustment AIRBAGS WARNING WARNINGS National Highway Traffic Safety Never place your arm or any objects Administration (NHTSA) over an airbag module. Placing your recommends a minimum distance arm over a deploying airbag can of at least 10 inches (25 centimeters) result in serious arm fractures or other between an occupant’s chest and the...
Page 43: Front Passenger Sensing System
Supplementary Restraints System This system works with sensors that are part of the front passenger seat and safety belt to detect the presence of a properly–seated occupant and determine if the front passenger frontal airbag should be enabled (may inflate) or not. E142846 Children must always be properly restrained.
Page 44 Supplementary Restraints System • When the front passenger sensing If a person of adult size is sitting in the front system disables (will not inflate) the passenger seat, but the passenger airbag front passenger frontal airbag, the status indicator lamp is lit, it is possible passenger airbag status indicator will that the person is not sitting properly in the illuminate and stay lit to remind you...
Page 45: Side Airbags
Supplementary Restraints System If you think that the status of the passenger • Remove the obstruction(s) (if found). airbag off indicator lamp is incorrect, check • Restart the vehicle. for the following: • Wait at least two minutes and verify •...
Page 46: Driver Knee Airbag
Supplementary Restraints System Note: The passenger sensing system will WARNINGS deactivate the passenger seat-mounted If the side airbag has deployed, the side airbag if it detects an empty passenger airbag will not function again. The seat. side airbag system (including the seat) must be inspected and serviced by The design and development of the side an authorized dealer.
Page 47 Supplementary Restraints System WARNINGS Do not lean your head on the door. The curtain airbag could injure you as it deploys from the headliner. Do not attempt to service, repair, or modify the curtain airbag supplemental restraint system, its fuses, the A, B, or C pillar trim, or the headliner on a vehicle containing curtain airbags as you could be seriously injured or killed.
Page 48: Crash Sensors And Airbag Indicator
Supplementary Restraints System • The indicator light either flashes or CRASH SENSORS AND stays illuminated. AIRBAG INDICATOR • You could hear five tones that repeat periodically until you repair the WARNING problem. Modifying or adding equipment to If any of these things happen, even the front end of your vehicle intermittently, have the supplemental (including hood, bumper system,...
Page 49: Airbag Disposal
Supplementary Restraints System • The knee airbag(s) could deploy based on crash severity and occupant conditions. • The design of the Safety Canopy is to inflate in certain side impact crashes and when a certain likelihood of rollover is detected by the rollover sensor.
Page 50: Keys And Remote Controls
Keys and Remote Controls Note: If you are in range, the remote control GENERAL INFORMATION ON will operate if you press any button RADIO FREQUENCIES unintentionally. Note: The remote control contains sensitive This device complies with Part 15 of the electrical components.
Page 51 Keys and Remote Controls Mechanical Key Blade The intelligent access key also contains a removable mechanical key blade that you can use to unlock the driver door. E138615 Note: Your vehicle s keys came with a security label that provides important vehicle key cut information.
Page 52 Keys and Remote Controls The remote control uses one coin-type three-volt lithium battery CR2032 or equivalent. Integrated Keyhead Transmitter E142432 2. Twist a thin coin under the tab hidden behind the backup key head to remove the battery cover. Do not use the backup key to remove the cover or you E138619 could damage the intelligent access...
Page 53 Keys and Remote Controls Note: If locking was not successful or if any The remote start system does not work if door or the liftgate is open, or if the hood is any of the following occur: open on vehicles with a perimeter alarm or •...
Page 54: Replacing A Lost Key Or Remote Control
Keys and Remote Controls Note: If you remote start your vehicle with REPLACING A LOST KEY OR an intelligent access transmitter, you must REMOTE CONTROL press the START/STOP button on the instrument panel once while applying the Replacement keys or remote controls can brake pedal before driving your vehicle.
Page 55: Mykey
MyKey • Seat belt reminder or Belt Minder. You PRINCIPLE OF OPERATION cannot disable this feature. The audio system will mute when the front seat MyKey allows you to program keys with passengers' safety belts are not restricted driving modes to promote good fastened.
Page 56: Creating A Mykey
MyKey • Various vehicle speed minders can be 5. When prompted, hold the OK button set. Once you select a speed, it will be until you see a message informing you to shown in the display, followed by an label this key as a MyKey. The key will be audible tone when the preselected restricted at your vehicle's next start.
Page 57 MyKey To clear all MyKeys of all MyKey settings, press the left arrow button to access the main menu and scroll to: Message Action and Description Settings Press the OK button or right arrow. MyKey Press the OK button or right arrow. Clear MyKey Press and hold the OK button until the following message displays.
Page 58: Checking Mykey System Status
MyKey is not compatible with non Ford-approved, aftermarket remote start systems. If you choose to install a remote start system, see an authorized dealer for a Ford-approved remote start system. MYKEY TROUBLESHOOTING Condition Potential Causes I cannot create a MyKey.
Page 59 MyKey Condition Potential Causes • Vehicles with keyless start: The keyless start transmitter is not placed in the backup position. See Starting a Gasoline Engine (page 130). • SecuriLock passive anti-theft system is disabled or in unlimited mode. I cannot program the configurable •...
Page 60: Doors And Locks
Doors and Locks Press the button again within three LOCKING AND UNLOCKING seconds to unlock all doors. The turn signals will flash. You can use the power door lock control or the remote control to lock and unlock Press and hold both the lock and unlock your vehicle.
Page 61 Doors and Locks WARNINGS Make sure to close and latch the liftgate to prevent drawing exhaust fumes into your vehicle. This will also prevent passengers and cargo from falling out. If you must drive with the liftgate open, keep the vents or windows open so outside air comes into your vehicle.
Page 62 Doors and Locks Smart Unlocks For Integrated Keyhead Transmitter This feature helps to prevent you from locking yourself out of your vehicle if your key is still in the ignition. When you open one of the front doors and lock your vehicle with the power door lock control, all the doors will lock then unlock if your key is still in the ignition.
Page 63 Doors and Locks • you shift into any gear putting your 6. Press the power door lock button then vehicle in motion, and the unlock button. The horn will sound once if disabled or twice (one short and • your vehicle attains a speed greater one long) if enabled.
Page 64: Manual Liftgate
Doors and Locks Opening the Liftgate Accessory Mode Battery Saver for Intelligent Access Keys (If Equipped) Manually If you leave the ignition on after leaving your vehicle, it will shut off 15 minutes after you close all of the doors. MANUAL LIFTGATE WARNINGS It is extremely dangerous to ride in a...
Page 65: Power Liftgate
Doors and Locks • The ignition is on and the transmission POWER LIFTGATE (If Equipped) is not in park (P). • The battery voltage is below the WARNINGS minimum operating voltage. It is extremely dangerous to ride in a • The liftgate is not fully closed and your cargo area, inside or outside of a vehicle speed is at or above 3 mph...
Page 66 Doors and Locks With the Remote Control Press the button twice within three seconds. E138630 With the Outside Control Button Opening the Liftgate Unlock the liftgate with the remote control or power door unlock control. If an intelligent access key is within 3 ft (1 m) of the liftgate, the liftgate unlocks E138636 when you press the liftgate release...
Page 67 Doors and Locks 3. Press and hold the liftgate control When Opening button on the liftgate until you hear a The system stops when it detects an tone, indicating programming is obstacle and a tone sounds. Once you complete. remove the obstacle, you can continue to Note: You can only use the liftgate control operate the liftgate.
Page 68 Doors and Locks Note: Allow the power system to open the liftgate. Manually pushing or pulling the liftgate may activate the system s obstacle detection feature and stop the power operation or reverse its direction. Manually interfering with the liftgate motion may also replicate a strut failure.
Page 69: Security
SecuriLock coded keys Note: The system is not compatible with (integrated keyhead transmitters only) are non-Ford aftermarket remote start systems. lost or stolen and you do not have an extra Use of these systems may result in vehicle coded key, you will need to have your starting problems and a loss of security vehicle towed to an authorized dealer.
Page 70: Anti-Theft Alarm
Security You must have two previously Programming a Spare Intelligent programmed coded keys and the new Access Key unprogrammed key readily accessible. See See your authorized dealer to have your authorized dealer to have the spare additional keys programmed to your key programmed if two previously vehicle.
Page 71: Steering Wheel
Steering Wheel ADJUSTING THE STEERING WHEEL WARNING Do not adjust the steering wheel when your vehicle is moving. Note: Make sure that you are sitting in the correct position. See Sitting in the Correct Position (page 114). E95179 3. Lock the steering column. AUDIO CONTROL (If Equipped) Select the required source on the audio...
Page 72: Voice Control
Steering Wheel VOICE CONTROL (If Equipped) E129463 Volume up. E129464 Seek up or next. Pull the control to select or deselect voice Volume down. control. Seek down or previous. CRUISE CONTROL Seek, Next or Previous Press the seek button to: •...
Page 73: Information Display Control
Steering Wheel INFORMATION DISPLAY CONTROL E130248 See Information Displays (page 92). Multimedia Controls E145434 Use the arrows on the right side of the steering wheel to navigate through the information display menus. Press OK to make a selection. C-MAX Energi / C-MAX Hybrid (CCG) Canada/United States of America, enUSA, First Printing...
Page 74: Wipers And Washers
Wipers and Washers Intermittent Wipe WINDSHIELD WIPERS Note: Fully defrost the windshield before you switch the windshield wipers on. Note: Make sure you switch the windshield wipers and vehicle power off before using an automatic car wash. Note: If streaks or smears appear on the windshield, clean the windshield and the wiper blades.
Page 75: Windshield Washers
Wipers and Washers Note: If you switch autolamps on in conjunction with autowipers, your low beam headlamps turn on automatically when the rain sensor activates the windshield wipers continuously. See General Information (page 92). Keep the outside of the windshield clean. The rain sensor is very sensitive and the wipers may operate if dirt, mist or insects hit the windshield.
Page 76: Rear Window Wiper And Washers
Wipers and Washers When you shift into reverse (R) and the front wipers are on, the rear wiper may automatically turn on to intermittent wipe. Rear Window Washer E197528 To operate the washers and spray the windshield, pull the lever toward you. When you release the lever, the wipers will operate for a short time.
Page 77: Lighting
Lighting Headlamp Flasher LIGHTING CONTROL E162680 E142449 Slightly pull the lever toward you and Off. release it to flash the headlamps. Parking lamps, instrument panel lamps, license plate lamps and AUTOLAMPS (If Equipped) tail lamps. Headlamps. WARNING The autolamps switch position may High Beams not activate the headlamps in all low visibility conditions, such as daytime...
Page 78: Instrument Lighting Dimmer
Lighting If equipped, the following also activate INSTRUMENT LIGHTING when the lighting control is in the DIMMER autolamps position and you switch them on in the information display: Note: If the battery is disconnected, • Configurable daytime running lamps. discharged, or a new battery is installed, the •...
Page 79: Daytime Running Lamps
Lighting DAYTIME RUNNING LAMPS DIRECTION INDICATORS Equipped) WARNING The autolamps switch position may not activate the headlamps in all low visibility conditions, such as daytime fog. Always ensure that your headlamps are switched to auto or on, as appropriate, during all low visibility conditions. Failure to do so may result in a crash.
Page 80: Ambient Lighting
Lighting (A) Door function switch. Press Passenger Side Lamp this switch to disable the interior lamps. The door function E160819 indicator lamp will illuminate yellow with lamps disabled. Press the switch again to turn interior lamps back on. The indicator lamp will illuminate blue.
Page 81: Windows And Mirrors
Windows and Mirrors Window Lock POWER WINDOWS WARNINGS Do not leave children unattended in your vehicle and do not let them play with the power windows. They may seriously injure themselves. When closing the power windows, you should verify they are free of obstructions and make sure that children and pets are not in the proximity of the window openings.
Page 82: Global Opening
2. Release the switch. opening function. 3. Lift the switch again for one more Note: Contact an authorized Ford dealer to second. deactivate this feature. 4. Press and hold the switch until the window is fully open.
Page 83 Windows and Mirrors Heated Exterior Mirrors (If Equipped) See Heated Windows and Mirrors (page 112). Puddle Lamps (If Equipped) The lamps on the bottom part of the mirror housing light when you use your transmitter to unlock the doors or when you open a door.
Page 84: Interior Mirror
Windows and Mirrors INTERIOR MIRROR WARNING Do not adjust the mirror when your vehicle is moving. Note: Do not clean the housing or glass of any mirror with harsh abrasives, fuel or other petroleum or ammonia-based cleaning products. You can adjust the interior mirror to your preference.
Page 85: Sun Visors
Windows and Mirrors Opening and Closing the Sun SUN VISORS Shade Illuminated Vanity Mirror (If Equipped) E138668 Fully press and release the front of the control to open the sun shade. Fully press and release the rear of the E162197 control to close the sun shade.
Page 86 Windows and Mirrors 3. Press and hold the front of the control to the first action point, until the sun shade fully opens. 4. Press and hold the rear of the control to the first action point, until the sun shade fully closes.
Page 87: Instrument Cluster
Instrument Cluster GAUGES Left Information Display. Speedometer. Right Information Display. A full fill represents the total amount of Left Information Display energy you can get from an external charge (plugging your vehicle in). When the fill Odometer reaches empty, your vehicle automatically enters Hybrid Mode and the large battery Located in the bottom of the information gauge will no longer be shown.
Page 88 Instrument Cluster Regen Display: After refueling some variability in needle position is normal: A circular arrow symbol displays when • It may take a short time for the needle energy is being recaptured through the to reach F after leaving the gas station. regenerative braking system.
Page 89 Instrument Cluster Trip Summary: Fuel Economy The Trip Summary displays upon shutting See General Information (page 92). off your vehicle. The information is Vehicle Range cumulative over the last trip. A new trip begins each time you start your vehicle Vehicle range indicates the estimated (when the Ready to Drive message comes distance your vehicle will travel with the...
Page 90: Warning Lamps And Indicators
Instrument Cluster Trip Efficiency Leaves • Driving style/route – This includes energy used to propel your vehicle Trip Efficiency Leaves display upon based on your driving style and route. shutting off your Hybrid vehicle. For Energi Your driving style includes how fast you vehicles the trip efficiency leaves are drive and whether your acceleration displayed only when the vehicle operates...
Page 91 Instrument Cluster Anti-Lock Braking System WARNING Driving your vehicle with the warning If it lights when you are driving, lamp on is dangerous. A significant this indicates a malfunction. You decrease in braking performance will continue to have normal may occur. It may take you longer to stop braking (without anti-lock braking system) your vehicle.
Page 92 Instrument Cluster Engine Oil Grade Assist (If Equipped) If it lights with the engine running Lights when you switch on grade or while you are driving, this assist. indicates a malfunction. Stop E162456 your vehicle as soon as it is safe to do so High Beam and switch off the engine.
Page 93 Instrument Cluster Parking Lamps If the light is blinking, engine misfire is occurring which could damage your Lights when you switch the catalytic converter. Drive in a moderate parking lamps on. fashion (avoid heavy acceleration and deceleration) and have your vehicle serviced immediately.
Page 94: Audible Warnings And Indicators
Instrument Cluster Stability Control Off Headlamps On Warning Chime Lights when you switch the Sounds when you remove the key from the system off. It will go out when ignition and open the driver's door and you you switch the system back on have left the headlamps or parking lamps E130458 or when you switch the ignition off.
Page 95: Information Displays
Information Displays • Press the up and down arrow buttons GENERAL INFORMATION to scroll through and highlight the options within a menu. WARNING • Press the right arrow button to enter a Driving while distracted can result in sub-menu. loss of vehicle control, crash and •...
Page 96 Information Displays Display/Trip Menu level 2 Menu level 3 Menu level 4 Menu level 5 Engage Help — — (Split Power + Avg Fuel Economy + Battery Gauge + Fuel Gauge) Empower Help — — (Power (with engine on/off threshold) + Avg Fuel Economy + Battery Gauge + Fuel Gauge)
Page 97 Information Displays Display/Trip (avg miles(or km)/full charge + instant miles(or km)/full charge gauge + battery gauge + fuel gauge) Fuel Economy Help (Energi only) Shown in Hybrid Mode (avg fuel economy + instant fuel economy gauge + battery gauge + fuel gauge) Trip 1: Trip Data + Help —...
Page 98 Information Displays MyView • Coolant Temp – Indicates engine coolant temperature. At normal You can choose what to display in this operating temperature, the level view. Selecting Change MyView in the indicator will be white and will be in the options menu allows you to scroll through normal range (between H and C).
Page 99 Information Displays Fuel Economy (Energi only) Trip 1 & 2 This display is only available in Hybrid Provides trip odometer, trip average fuel Mode. In Plug-in Power Mode the display economy and trip timer. changes to Miles (or km)/Full Charge. Distance traveled on battery power only An Instant Fuel Economy gauge is provided with the engine off is shown in blue next...
Page 100 Information Displays Settings Menu level 2 Menu level 3 Menu level 4 Menu level 5 Menu level 6 Driver Assist Traction Ctrl On or Off — Blindspot On or Off — Cross Traffic On or Off — On or Off —...
Page 101 Information Displays Settings Traction Always On or — Control User Select- able Max Speed Choose — desired speed or off Speed Choose — Warning desired speed or off Volume On or Off — Limiter Clear MyKeys Hold OK to — Clear All MyKeys Display...
Page 102 Information Displays Right Information Display Controls Main menu From the main menu bar on the right side of the information display, you can choose from the following categories: Entertainment See your SYNC information. Navigation or Compass See your SYNC information. Phone E179398 See your SYNC information.
Page 103 Information Displays Efficiency Leaves Note: Fuel economy is not always a measure of appropriate driving behavior. For Efficiency leaves indicate short term driving example, when driving uphill and efficiency measured over the last few maintaining an appropriate speed, your minutes. The more leaves and vines that instant fuel economy may not be good appear on the display, the better your fuel (losing leaves) but the Coach may show a...
Page 104: Information Messages
Information Displays INFORMATION MESSAGES Note: Depending on the vehicle options equipped with your vehicle, not all of the messages display or are available. Certain messages may be abbreviated or shortened depending upon which cluster type you have. E130248 Press the OK button to acknowledge and remove some messages from the information display.
Page 105 Information Displays Battery and Charging System (High Voltage) Message Action Vehicle Plugged In ? Yes Your vehicle needs confirmation it is unplugged before allowing a start. You must make sure your vehicle is unplugged and you respond to the message prompt before starting your vehicle.
Page 106 Information Displays Blind Spot Information and Cross Traffic Alert System Message Action Blindspot System Fault A fault with the system has occurred. Contact an authorized dealer as soon as possible. Blindspot Not Available The system sensors are blocked. See Blind Spot Informa- Sensor Blocked See tion System (page 179).
Page 107 Information Displays Message Action Fuel Door Open The fuel system has finished depressurizing and you can begin to refuel. Close Fuel Door A reminder to close the fuel door. Refuel Error See Manual There is an error in attempting to refill your vehicle. Hill Start Assist Message Action...
Page 108 Information Displays Message Action Key Programmed x Keys Displayed during spare key programming, when an intelligent Total access key is programmed to the system. Max Number of Keys Displayed during spare key programming when the maximum Learned number of keys have been programmed. Could Not Program Displayed when an attempt is made to program a spare key Integrated Key...
Page 109 Information Displays MyKey Message Action MyKey not Created Displayed during key programming when MyKey cannot be programmed. MyKey Active Drive Displays when MyKey is active. Safely Near Vehicle Top Speed Displays when a MyKey is in use and the MyKey speed limit is on and the vehicle speed is approaching 80 mph (130 km/h).
Page 110 Information Displays Park Brake Message Action Park Brake Engaged Displays when the parking brake is set, the engine is running and the vehicle is driven more than 3 mph (5 km/h). If the warning stays on after the parking brake is released, contact your authorized dealer.
Page 111 Information Displays Transmission Message Action Transmission Not in Park Displays as a reminder to shift into park. C-MAX Energi / C-MAX Hybrid (CCG) Canada/United States of America, enUSA, First Printing...
Page 112: Climate Control
Climate Control AUTOMATIC CLIMATE CONTROL E222398 AUTO: Press to switch on automatic operation. Adjust to select the desired temperature. Fan speed, air distribution, air conditioning operation, and outside or recirculated air are automatically adjusted to heat or cool the vehicle to maintain the desired temperature.
Page 113: C-Max Energi / C-Max Hybrid (Ccg) Canada/United States Of America, Enusa, First Printing
Climate Control Note: Recirculated air may turn on and off automatically (or prevent you from switching on) in all modes except MAX A/C to reduce the risk of fogging or to improve cooling efficiency. Heated seats: Press to switch the heated seats on and off. See Heated Seats (page 120).
Page 114: Hints On Controlling The Interior Climate
Climate Control Dual Zone Temperature Control HINTS ON CONTROLLING THE INTERIOR CLIMATE Select a temperature for the passenger’s side using the rotary control on the General Hints passenger’s side. Single zone temperature control automatically switches off. The WARNING temperature on the driver’s side remains unchanged.
Page 115: Heated Windows And Mirrors
Climate Control Cooling the Interior Quickly • Press the recirculated air button so fresh air enters the vehicle. Press the MAX A/C button. • Press the fan button until the fan is at its lowest setting. Recommended Settings for Cooling Automatic Climate Control Press the AUTO button.
Page 116: Cabin Air Filter
Climate Control Note: Do not use razor blades or other For additional cabin air filter information, sharp objects to clean or remove decals or to replace the filter, see an authorized from the inside of the heated rear window. dealer. The vehicle warranty does not cover damage caused to the heated rear window REMOTE START...
Page 117: Seats
Seats We recommend that you follow these SITTING IN THE CORRECT guidelines: POSITION • Sit in an upright position with the base of your spine as far back as possible. WARNINGS • Do not recline the seatback more than Sitting improperly, out of position or 30 degrees.
Page 118 Seats The head restraints consist of: WARNINGS Install the head restraint properly to An energy absorbing head help minimize the risk of neck injury restraint. in the event of a crash. Two steel stems. Guide sleeve adjust and unlock Note: Adjust the seatback to an upright button.
Page 119: Manual Seats
Seats Rear Seat Outboard Head Restraints E162605 The head restraints consist of: E144727 Adjust the seatback to an upright An energy absorbing head driving or riding position. restraint. 2. Pivot the head restraint forward toward Two steel stems. your head to the desired position. Guide sleeve unlock and remove After the head restraint reaches the button.
Page 120: Power Seats
Seats E163872 POWER SEATS (If Equipped) WARNINGS Do not adjust the driver's seat or E162375 seatback when your vehicle is moving. Adjusting your seatback Recline Adjustment while your vehicle is in motion may cause loss of control of your vehicle. WARNING Do not place cargo or any objects Do not place cargo or any objects...
Page 121 Seats E138647 C-MAX Energi / C-MAX Hybrid (CCG) Canada/United States of America, enUSA, First Printing...
Page 122: Rear Seats
Seats Power Lumbar REAR SEATS (If Equipped) E138648 E155554 Folding the Seatback With the seat empty, press the button on the outboard side of each rear outboard headrest to fold them. Make sure the rear center headrest is in the full down position.
Page 123: Heated Seats
Seats HEATED SEATS REAR SEAT ARMREST (If Equipped) (If Equipped) WARNING People who are unable to feel pain to their skin because of advanced age, chronic illness, diabetes, spinal cord injury, medication, alcohol use, exhaustion or other physical conditions, must exercise care when using the heated seat.
Page 124: Universal Garage Door Opener
Universal Garage Door Opener HomeLink Wireless Control System WARNINGS Make sure that the garage door and security device are free from obstruction when you are programming. Do not program the system with the vehicle in the garage. E142657 Do not use the system with any The universal garage door opener replaces garage door opener that does not the common hand-held garage door...
Page 125 Universal Garage Door Opener To program additional buttons, repeat Steps 1 – 4. For questions or comments, please contact HomeLink at www.homelink.com, www.youtube.com/HomeLinkGentex or 1-800-355-3515. Programming Your Garage Door Opener Motor E142658 With your vehicle parked outside of the Note: You may need a ladder to reach the garage, turn your ignition to the on unit and you may need to remove the cover position, but do not start your vehicle.
Page 126 Universal Garage Door Opener Gate Operator / Canadian Press and hold the outer two function Programming buttons simultaneously for approximately 20 seconds until the Canadian radio-frequency laws require indicator lights above the buttons flash transmitter signals to “time-out” (or quit) rapidly.
Page 127 Universal Garage Door Opener Press and hold the previously programmed Genie button on the hand-held transmitter for 10 seconds. The indicator light will change from red to red and green. 2. Press the same button twice to confirm the change. If done correctly the indicator light will turn green.
Page 128 Universal Garage Door Opener 5. Press and hold the previously programmed button on the visor for 2 seconds. Repeat this step up to 3 times until the garage door moves. Programming is now complete. Clearing a HomeLink Device To erase programming from the three HomeLink buttons press and hold the two outer HomeLink buttons until the indicator light begins to flash.
Page 129: Auxiliary Power Points
Auxiliary Power Points 12 Volt DC Power Point Locations Power points may be in the following WARNINGS locations: Do not plug optional electrical • On the front of the center console. accessories into the cigar lighter socket. Incorrect use of the cigar •...
Page 130 Auxiliary Power Points When the indicator light on the power point • On: The power point is working, the ignition is on and a device is plugged • Off: The power point is off, the ignition is off or no device is plugged in. •...
Page 131: Storage Compartments
Storage Compartments Press near the rear edge of the door to CENTER CONSOLE open it. Stow items in the cup holder carefully as items may become loose during hard braking, acceleration or crashes, including hot drinks which may spill. Available console features include: E142433 Cup holder.
Page 132: Starting And Stopping The Engine
Starting and Stopping the Engine GENERAL INFORMATION IGNITION SWITCH WARNINGS Extended idling at high engine speeds can produce very high temperatures in the engine and exhaust system, creating the risk of fire or other damage. Do not park, idle or drive your vehicle on dry grass or other dry ground E72128 cover.
Page 133: Starting A Gasoline Engine
Starting and Stopping the Engine Ignition Modes STARTING A GASOLINE ENGINE When the engine starts for the first time on your drive, the idle speed increases, this helps to warm up the engine. If the engine idle speed does not slow down automatically, have your vehicle checked by an authorized dealer.
Page 134 Starting and Stopping the Engine Note: The green ready indicator illuminates 2. With the key in this position, you can letting you know that the vehicle is ready use the start button to switch the for driving. Since your vehicle is equipped ignition on and start your vehicle.
Page 135: Engine Block Heater
Starting and Stopping the Engine Switching Off the Vehicle When It Guarding Against Exhaust Fumes Is Moving WARNING WARNING Exhaust leaks may result in entry of Switching off the engine when the harmful and potentially lethal fumes vehicle is still moving will result in a into the passenger compartment.
Page 136: Automatic Engine Shutdown
Starting and Stopping the Engine The heater acts as a starting aid by • Make sure the system is unplugged and warming the engine coolant. This allows properly stowed before starting and the climate control system to respond driving your vehicle. Make sure the quickly.
Page 137 Starting and Stopping the Engine You can stop the shutdown, or reset the timer, at any point before the 30-second countdown has expired by doing any of the following: • Interacting with your vehicle, for example pressing the brake or accelerator pedal.
Page 138: Unique Driving Characteristics
Unique Driving Characteristics Conditions that may cause the engine to HYBRID VEHICLE OPERATION start up or remain running include: This hybrid vehicle combines electric and • Considerable vehicle acceleration. gasoline propulsion to provide • Vehicle speed above 85 mph breakthrough performance and improved (137 km/h).
Page 139 Unique Driving Characteristics Neutral: In prolonged mountainous driving, you may see the engine speed changing without It is not recommended to idle the vehicle your input. This is intentional and maintains in neutral (N) for an extended period of the battery charge level. You may also time because this will discharge your high notice during extended downhill driving voltage battery and decrease fuel...
Page 140: Plug-In Hybrid Vehicle Operation
Unique Driving Characteristics • Keep the tires properly inflated and The system maximizes the use of only use the recommended size. electric-only operation in plug-in power mode. System conditions may require • Aggressive driving increases the engine operation; however, the system amount of energy required to move uses plug-in power whenever possible.
Page 141 Unique Driving Characteristics Your vehicle may accelerate more slowly EV Later and the top speed may be lower in EV Now This mode saves most of the mode than in Auto EV mode. high voltage battery plug in You can enable your engine at any time by E151263 power for future use (for using one of the following methods:...
Page 142: Ecoselect
Unique Driving Characteristics Note: An oil change is not required but gives you the option of not running a low engine Settings use cycle. Resetting the oil life monitoring Driver Assist ECO Cruise system will suspend the low engine use mode.
Page 143: Hybrid Vehicle Frequently Asked Questions
Unique Driving Characteristics HYBRID VEHICLE FREQUENTLY ASKED QUESTIONS Question Answer What are the series of clicks from the cargo The high voltage battery is electrically isol- area when I first turn the key in the ignition? ated from the rest of the vehicle when the key is off.
Page 144 Unique Driving Characteristics Question Answer Why does my engine rev up so high some- Your vehicle's engine and transmission are times when I accelerate? designed to deliver the power you need at the most efficient engine speed. This may be higher than expected during heavy accelerations, and may fluctuate when driving at a steady speed.
Page 145: Fuel And Refueling
Fuel and Refueling • Automotive fuels can be harmful or SAFETY PRECAUTIONS fatal if swallowed. Fuel such as gasoline is highly toxic and if WARNINGS swallowed can cause death or Do not overfill the fuel tank. The permanent injury. If fuel is swallowed, pressure in an overfilled tank may call a physician immediately, even if no cause leakage and lead to fuel spray...
Page 146: Fuel Quality
Fuel and Refueling • Fuels containing the octane booster FUEL QUALITY additive, methylcyclopentadienyl manganese tricarbonyl (MMT). Choosing the Right Fuel • Leaded fuel (using leaded fuel is prohibited by law). The use of fuels with metallic compounds such as methylcyclopentadienyl manganese tricarbonyl (commonly known as MMT), which is a manganese-based fuel additive, will impair engine...
Page 147: Fuel Filler Funnel Location
Fuel and Refueling Filling a Portable Fuel Container During fuel freshness mode: • The information display will indicate Use the following guidelines to avoid fuel freshness mode is active. electrostatic charge build-up, which can • The vehicle will only run in hybrid mode. produce a spark, when filling an EV Now mode will not be available.
Page 148: Refueling
Fuel and Refueling When refueling the vehicle fuel tank from WARNINGS a fuel container, do the following: When refueling always shut the engine off and never allow sparks or Fully open the fuel tank filler door until open flames near the fuel tank filler it engages.
Page 149 Fuel and Refueling When refueling the vehicle fuel tank, do 3. Insert the fuel pump nozzle up to the the following: first notch on the nozzle A. Keep it resting on the cover of the fuel tank When your vehicle has stopped, shift filler pipe opening.
Page 150 Fuel and Refueling Fully close the fuel tank filler door. When your vehicle has stopped, shift into park (P) and switch the ignition on. Note: Do not overfill the fuel tank to the point that the fuel is able to bypass the fuel filler nozzle.
Page 151: Fuel Consumption
Fuel and Refueling 4. Pull the manual fuel filler door release Fill the fuel tank completely and record lever. the initial odometer reading. 5. Switch the ignition off and refuel your 2. Each time you fill the fuel tank, record vehicle within 20 minutes.
Page 152: Emission Control System
When the service engine soon your vehicle and to its emissions system. indicator illuminates, the OBD-II If you use anything other than Ford, system has detected a Motorcraft or Ford-authorized parts for malfunction. Temporary malfunctions may...
Page 153 Fuel and Refueling 2. Poor fuel quality or water in the Your vehicle may not pass the I/M test if fuel—the engine may misfire or run the service engine soon indicator is on or poorly. not working properly (bulb is burned out), or if the OBD-II system has determined 3.
Page 154: High Voltage Battery
High Voltage Battery Your vehicle consists of various GENERAL INFORMATION high-voltage components and wiring. All of the high-voltage power flows through WARNING specific wiring assemblies labeled as such Have the battery pack serviced only or covered with a solid orange convolute, by an authorized electric vehicle orange striped tape or both.
Page 155 High Voltage Battery Note: The service disconnect has an outer lever to aid in the proper seating of the service disconnect lever. Remove this to disconnect the high-voltage service disconnect. The high-voltage service disconnect is located behind the rear fold down seats. Service disconnect location for non-Energi vehicles.
Page 156: Charging The High Voltage Battery
High Voltage Battery Charging Equipment 5. Pull the handle toward you and remove the service disconnect from the vehicle to disable the high-voltage battery. Reactivating the High-Voltage Battery Note: If you have manually disconnected your high-voltage shut off circuit, you will need to reconnect the circuit before you can reactivate it.
Page 157 High Voltage Battery Note: If you do not have a dedicated circuit, 120 Volt Convenience Cord contact a licensed professional electrician for proper installation. Make sure that the 120 volt convenience cord is completely unwound before charging. Always plug the cord into the AC outlet before connecting the charging coupler into the charge port on your vehicle.
Page 158 High Voltage Battery Convenience Cord LED Indicators Status Check Fault Vehicle Outlet The convenience cord is not connected to your vehicle. The convenience cord is connected, but your vehicle is not charging. Blink Your vehicle is charging. Blink Ground Fault Circuit Interrupter (GFCI) Fault Detected.
Page 159 High Voltage Battery Charge Port The cord acknowledgment feature activates when you initiate a charge cycle. The charge port is located between the The four light quadrants each individually front left-hand side door and the front flash in a clockwise motion, starting with left-hand side wheel well.
Page 160 High Voltage Battery Waiting to Charge The light ring located around the charge port indicates the charge status of the high When you select Value Charge, charging voltage battery in your vehicle: may not begin upon plugging in. The • When the top right-hand side quadrant vehicle may delay charging to take is pulsing, the charge is between 0-25...
Page 161: High Voltage Battery Cut-Off Switch
High Voltage Battery Disconnecting the Charging 3. If your vehicle is not powered after this Coupler sequence, repeat steps 1 and 2 up to two more times. Note: Do not pull the wall plug from the For vehicles equipped with a push button wall while the vehicle is charging.
Page 162: Transmission
Transmission Park (P) AUTOMATIC TRANSMISSION This position locks the transmission and WARNINGS prevents the front wheels from turning. Come to a complete stop before putting Always apply the parking brake fully your vehicle into and out of park (P). and make sure you shift into park (P). Switch the ignition off and remove Reverse (R) the key whenever you leave your vehicle.
Page 163 Transmission WARNINGS When doing this procedure, you need to take the transmission out of park (P) which means your vehicle can roll freely. To avoid unwanted vehicle movement, always fully apply the parking brake prior to doing this procedure. Use wheels chocks if appropriate.
Page 164 Transmission E223577 2. Using a screwdriver or similar tool, depress the brake shift interlock override until the blocker moves. 3. Move the transmission selector from park (P) to neutral (N). 4. Install the shifter boot. 5. Apply the brake pedal, start the vehicle and release the parking brake.
Page 165: Brakes
Brakes Anti-lock Brake System GENERAL INFORMATION This system helps you maintain steering Note: Occasional brake noise is normal. If control during emergency stops by keeping a metal-to-metal, continuous grinding or the brakes from locking. continuous squeal sound is present, the This lamp momentarily brake linings may be worn-out.
Page 166: Hints On Driving With Anti-Lock Brakes
Brakes standard friction braking. When the battery Press the foot brake pedal firmly. is almost fully charged, the amount of 2. Pull the parking brake lever up to its regenerative braking is limited to avoid fullest extent. overcharging, and the requested Note: If you park your vehicle on a hill and deceleration is produced by standard facing uphill, shift the gearshift lever to park...
Page 167 Brakes Switching the System On and Off When the system is active, your vehicle will remain stationary on the slope for two to You can switch this feature on or off if your three seconds after you release the brake vehicle is equipped with a manual pedal.
Page 168: Traction Control
Traction Control Using the Information Display PRINCIPLE OF OPERATION Controls The traction control system helps avoid You can switch this feature off or on in the drive wheel spin and loss of traction. information display. See General If your vehicle begins to slide, the system Information (page 92).
Page 169: Stability Control
Stability Control If a fault occurs in either the stability PRINCIPLE OF OPERATION control or the traction control system, you may experience the following conditions: WARNINGS • The stability and traction control light Vehicle modifications involving illuminates steadily. braking system, aftermarket roof racks, suspension, steering system, •...
Page 170: Using Stability Control
Stability Control Traction Control The system enhances your vehicle’s ability to maintain traction of the wheels by detecting and controlling wheel spin. See Using Traction Control (page 165). E72903 Vehicle without stability control skidding off its intended route. Vehicle with stability control maintaining control on a slippery surface.
Page 171: Parking Aids
Parking Aids Note: The sensing system cannot be turned PRINCIPLE OF OPERATION off when a MyKey is present. See Principle of Operation (page 52). WARNINGS Note: If you attach certain add-on devices To help avoid personal injury, please such as a trailer or bike rack, the rear sensing read and understand the limitations system may detect that add-on device and of the system as contained in this...
Page 172: Front Parking Aid
Parking Aids E187330 Coverage area of up to 28 in (70 cm) from the front bumper. There is decreased E130178 coverage area at the outer corners. Coverage area of up to 6 ft (1.8 m) from The system sounds an audible warning the rear bumper.
Page 173: Active Park Assist
Parking Aids • The edge of the neighboring parking ACTIVE PARK ASSIST (If Equipped) vehicle is high off the ground (for example, a bus, tow truck or flatbed WARNINGS truck). You must remain in your vehicle • The weather conditions are poor (for when the system turns on.
Page 174 Parking Aids Note: You can also activate the Active Park Assist system after you have already driven partially or completely past a parking space. To do so, press the Active Park button and the system will inform you if you have recently passed a suitable parking space.
Page 175 Parking Aids E130108 When you think the vehicle is properly parked, or you hear a solid tone from the parking aid (accompanied by a display message and a chime), bring the vehicle to a complete stop. E130109 • Driving above approximately 6 mph When automatic steering is complete, the (10 km/h) during automatic steering.
Page 176 Parking Aids Troubleshooting the System The system does not look for a space The traction control system may be off. The transmission is in reverse (R). Your vehicle must be moving forward to be able to detect a parking space. The system does not offer a particular space The sensors may be covered (for example snow, ice or dirt buildup).
Page 177: Rear View Camera
Parking Aids The system does not position the vehicle where I want in the space A parked vehicle has a high attachment (for example, a salt sprayer, snowplow, moving truck bed, and so forth). The parking space length or position of parked objects changed after your vehicle passed. The temperature around your vehicle changes quickly (for example, driving from a heated garage into the cold, or after leaving a car wash).
Page 178 Parking Aids The system uses three types of guides to Camera Guidelines help you see what is behind your vehicle: Note: Dynamic guidelines are only available • Active guidelines: Show the intended when the transmission is in reverse (R). path of your vehicle when reversing. •...
Page 179 Parking Aids The fixed and active guidelines fade in and This allows you to get a closer view of an out depending on the steering wheel object behind your vehicle. The zoomed position. The active guidelines are not image keeps the bumper in the image to shown when the steering wheel position provide a reference.
Page 180: Cruise Control
Cruise Control Switching Cruise Control On PRINCIPLE OF OPERATION Press and release ON. Cruise control lets you maintain a set The indicator appears in the speed without keeping your foot on the information display. accelerator pedal. You can use cruise control when your vehicle speed is greater E71340 Note: Using cruise control with ECO Cruise...
Page 181 Cruise Control Changing the Set Speed • Press and release SET+ or SET-. When you select km/h as the display measurement in the information display the set speed changes in approximately 2 km/h increments. When you select mph as the display measurement in the information display the set speed changes in approximately 1 mph increments.
Page 182: Driving Aids
Driving Aids Note: When a vehicle passes quickly BLIND SPOT INFORMATION through the blind spot zone, typically fewer SYSTEM (If Equipped) than two seconds, the system does not trigger. WARNING Using the System To help avoid injuries, NEVER use the Blind Spot Information System as a The Blind Spot Information System turns replacement for using the interior...
Page 183 Driving Aids The Blind Spot Information System Note: Do not apply bumper stickers and/or illuminates an amber alert indicator in the repair compound to these areas, this can outside mirror on the side of your vehicle cause degraded system performance. the approaching vehicle is coming from.
Page 184: Cross Traffic Alert
Driving Aids Switching the System Off and On CROSS TRAFFIC ALERT You can temporarily switch the Blind Spot Equipped) Information System off in the information display. See General Information (page WARNING 92). When the Blind Spot Information To help avoid personal injury, NEVER System switches off, you will not receive use the Cross Traffic Alert system as alerts and the information display shows...
Page 185 Driving Aids E142440 In this first example, the left sensor is only partially obstructed; zone coverage to the right is nearly maximized. E142441 C-MAX Energi / C-MAX Hybrid (CCG) Canada/United States of America, enUSA, First Printing...
Page 186 Driving Aids Zone coverage also decreases when Information System (page 179). If the parking at shallow angles. Here, the left Blind Spot Information System is blocked, sensor is mostly obstructed; zone coverage Cross Traffic Alert is also blocked. A on that side is severely limited. corresponding message appears in the information display as soon as you shift System Lights, Messages and...
Page 187: Steering
Driving Aids System Errors WARNINGS If the system detects an error, you If Cross Traffic Alert senses a problem with may not feel a difference in the the left or right sensor a message will steering, however a serious condition appear in the information display.
Page 188 Driving Aids Adaptive Learning The electronic power steering system adaptive learning helps correct road irregularities and improves overall handling and steering feel. It communicates with the brake system to help operate advanced stability control and accident avoidance systems. Additionally, whenever the battery is disconnected or a new battery installed, you must drive your vehicle a short distance before the system...
Page 189: Load Carrying
Load Carrying REAR UNDER FLOOR STORAGE E164183 Insert the ends of the cargo shade into the mounting features located behind the rear seat on the rear trim panels to install the E162198 cargo shade. The under floor storage compartments are To operate the cargo shade: located behind the front seats.
Page 190: Load Limit
Load Carrying LOAD LIMIT Tire and Loading Label Information Example: Vehicle Loading - with and without a Trailer This section guides you in the proper loading of your vehicle, trailer, or both. Keep your loaded vehicle weight within its design rating capability, with or without a trailer.
Page 191 Load Carrying Payload is the combined weight GAWR (Gross Axle Weight of cargo and passengers that your Rating) vehicle is carrying. The maximum GAWR is the maximum allowable payload for your vehicle appears weight that a single axle (front or on the Tire and Loading label.
Page 192 Load Carrying vehicle’s braking system is rated Safety Compliance Certification Label for operation at Gross Vehicle Example: Weight Rating, not at Gross Combined Weight Rating.) Separate functional brakes should be used for safe control of towed vehicles and for trailers where the Gross Combined Weight of the towing vehicle plus the trailer exceed the Gross Vehicle Weight...
Page 193 Load Carrying Steps for determining the Helpful examples for calculating correct load limit: the available amount of cargo and luggage load capacity 1. Locate the statement "The combined weight of occupants Suppose your vehicle has a and cargo should never exceed 1400-pound (635-kilogram) cargo XXX kg or XXX lb."...
Page 194 Load Carrying - 1200 = - 240 pounds. No, you do not have enough cargo capacity to carry that much weight. In metric units, the calculation would be: 635 kilograms - (2 x 99 kilograms) - (12 x 45 kilograms) = 635 - 198 - 540 = -103 kilograms.
Page 195: Towing
Towing Follow these guidelines if you have a need TOWING A TRAILER for recreational (RV) towing. An example of recreational towing would be towing WARNING your vehicle behind a motorhome. We designed these guidelines to prevent Your vehicle is not approved damage to your transmission.
Page 196 Towing 3. Turn the vehicle off by turning the ignition key past the accessory position. The key position is between the accessory and off positions. See Ignition Switch (page 129). (Trip Summary appears in the left instrument cluster screen when the vehicle is off.) Note: If your vehicle is equipped with an ignition key, you cannot remove the key from...
Page 197: Driving Hints
Driving Hints • Switch off the air conditioning if you do BREAKING-IN not need it. When you have the air conditioning on, keep it at the lowest You need to break in new tires for blower and highest temperature approximately 300 mi (480 km). During setting necessary to be comfortable.
Page 198: Driving Through Water
Driving Hints Avoid these actions because they reduce Note: Engine damage can occur if water your fuel economy: enters the air filter. • Avoid sudden or hard accelerations and Before driving through standing water, decelerations. Accelerate and slow check the depth. Never drive through water down in a smooth, moderate fashion.
Page 199 Driving Hints WARNINGS Pedals that cannot move freely can cause loss of vehicle control and increase the risk of serious personal injury. Always make sure that the floor mats are properly attached to the retention posts in the carpet that are supplied with your vehicle.
Page 200: Roadside Emergencies
Towing — independent service contractors, if not prohibited by state, To fully assist you should you have a local or municipal law, shall tow Ford vehicle concern, Ford Motor Company of eligible vehicles to an authorized dealer Canada, Limited offers a complimentary within 35 mi (56 km) of the roadside assistance program.
Page 201: Hazard Warning Flashers
Canadian customers who require roadside repair fuel leaks after a collision may assistance, call 1-800-665-2006. increase the risk of fire and serious injury. Ford Motor Company recommends Vehicles Sold in Canada: Using that the fuel system be inspected by an Roadside Assistance authorized dealer after any collision.
Page 202: Jump Starting The Vehicle
Roadside Emergencies Note: When you try to restart your vehicle 3. Turn the heater fan on in both vehicles after a fuel shutoff, the vehicle makes sure to protect from any electrical surges. that the electrical system is safe to restart. Turn all other accessories off.
Page 203 Roadside Emergencies WARNING Never connect the negative end of the cable to the negative (-) terminal of the discharged battery. A spark may cause an explosion of the gases that surround the battery. Always use the negative prong as a grounding point. Make sure that the cables are clear of fan blades, belts, the moving parts of both engines, or any fuel delivery system parts.
Page 204: Collision, Damage Or Fire Event
Roadside Emergencies COLLISION, DAMAGE OR FIRE EVENT Guidance for Ford Motor Company Electric and Hybrid-Electric Vehicles Equipped With High Voltage Batteries (Vehicle Owner/Operator/General Public) Electric and Hybrid-Electric Vehicle Considerations In the event of damage or fire involving an electric vehicle (EV) or hybrid-electric vehicle (HEV): •...
Page 205 • Avoid contact with leaking fluids and • For vehicles in Canada, notify Ford gases, and remain out of the way of Motor Company 1-800-565-3673 oncoming traffic until emergency (then follow the prompts on the voice responders arrive.
Page 206: Post-Crash Alert System
We recommend the use of a wheel lift and Canopy) or the safety belt pretensioners. dollies or flatbed equipment to tow your vehicle. Do not tow with a slingbelt. Ford The horn and indicators will turn off when: Motor Company has not approved a •...
Page 207: Customer Assistance
Mailing address perform a repair after taking your vehicle to the authorized dealer. Repairs will be Customer Relationship Centre made using Ford or Motorcraft® parts, or Ford Motor Company of Canada, Limited remanufactured or other parts that are P.O. Box 2000 authorized by Ford.
Page 208: In California (U.s. Only)
In some states within the United States, conform the vehicle to its applicable you must directly notify Ford in writing express warranties if, within the first 18 before pursuing remedies under your months of ownership of a new vehicle or...
Page 209: The Better Business Bureau (Bbb) Auto Line Program (U.s. Only)
BBB AUTO LINE During mediation, a representative of the 3033 Wilson Boulevard, Suite 600 BBB will contact both you and Ford Motor Arlington, Virginia 22201 Company to explore options for settlement of the claim. If an agreement is not reached...
Page 210: Utilizing The Mediation/Arbitration Program (Canada Only)
Before exporting your vehicle to a foreign Canadian dealers. In those cases where country, contact the appropriate foreign you continue to feel that the efforts by Ford embassy or consulate. These officials can of Canada and the authorized dealer to...
Page 211: Ordering Additional Owner's Literature
(VIN) and new ORDERING ADDITIONAL address with Ford Global Trade Services OWNER'S LITERATURE by emailing, expcso@ford.com. If you are in another foreign country, To order the publications in this portfolio, contact the nearest authorized dealer.
Page 212: Reporting Safety Defects (U.s. Only)
However, Obtaining a French Owner’s NHTSA cannot become involved Manual in individual problems between you, your dealer, or Ford Motor French Owner’s Manual can be obtained Company. from your authorized dealer or by contacting Helm, Incorporated using the...
Page 213 Customer Assistance Transport Canada Contact Information Website www.tc.gc.ca/eng/motorvehiclesafety/safevehicles-defectinvestigations- index-76.htm (English) Website www.tc.gc.ca/fra/securiteautomobile/VehiculesSecuritaires-Enquetes- index-76.htm (French) Phone 1–800–333–0510 Ford of Canada Contact Information Website www.ford.ca Phone 1–800–565-3673 C-MAX Energi / C-MAX Hybrid (CCG) Canada/United States of America, enUSA, First Printing...
Page 214: Fuses
Fuses FUSE SPECIFICATION CHART WARNINGS To reduce risk of electrical shock, Pre-Fuse Box always replace the cover to the power distribution box before Your vehicle has a pre-fuse box attached reconnecting the battery or refilling fluid to the power distribution box. There is a reservoirs.
Page 215 Fuses Fuse or relay number Fuse amp rating Protected components 50A Midi Cooling fan module. 50A Midi Electric water pump. 50A Midi Body control module supply 1. 50A Midi Body control module supply 2. — Not used. — Not used. Anti-lock brake system pump.
Page 216 Fuses Fuse or relay number Fuse amp rating Protected components Engine control module 15. Powertrain control module 15. Transmission oil pump 15. Relay coils. Light switch module. Motor electronic cooling pump. Electronic power assist steering module Mass air flow sensor. Powertrain control module.
Page 217: Passenger Compartment Fuse Panel
Fuses Fuse or relay number Fuse amp rating Protected components Power relay Ignition feed. — Not used. — Not used. — Not used. Power relay Cooling fan. Mini relay Heater blower. Mini relay Engine control relay. Mini fuse. Cartridge fuse. Passenger Compartment Fuse Panel The fuse panel is located on the right-hand...
Page 218 Fuses E129926 Fuse or relay number Fuse amp rating Protected components Fuel pump supply. — Not used. Not used (spare). Passive anti-theft system. Interior light. Driver door switch pack. Glove box illumination. Overhead console switch bank. C-MAX Energi / C-MAX Hybrid (CCG) Canada/United States of America, enUSA, First Printing...
Page 219 Fuses Fuse or relay number Fuse amp rating Protected components Cigar lighter. Second row power point. Autowiper module. Autodimming rear view mirror. Not used (spare). — Not used. Liftgate release. Driver door unlock supply. 7.5A Cell phone passport (C-MAX Energi). Multi-function display.
Page 220 Fuses Fuse or relay number Fuse amp rating Protected components Central locking ground. Drive door unlock ground. 7.5A Electronic 15 feed. Restraints control module. Passenger air bag deactivation indicator. Not used (spare). Not used (spare). — Not used. Luggage Compartment Fuse Panel The fuse panel is located in the luggage compartment behind the left side wheel well.
Page 221 Fuses Fuse or relay number Fuse amp rating Protected components Door control unit front right. Door control unit rear left. Door control unit rear right. Passenger seat motor. Driver seat motor. Heated rear window. Ignition relay. Battery electronics control module. —...
Page 222 Fuses Fuse or relay number Fuse amp rating Protected components DC/AC power converter. — Not used. Driver seat heater. Passenger seat heater. — Not used. Power sun shade. — Not used. — Not used. — Not used. — Not used. —...
Page 223: Changing A Fuse
Fuses CHANGING A FUSE Fuses WARNING Always replace a fuse with one that has the specified amperage rating. Using a fuse with a higher amperage E217331 rating can cause severe wire damage and could start a fire. If electrical components in the vehicle are not working, a fuse may have blown.
Page 224 Fuses Callout Fuse Type M Case J Case J Case Low Profile C-MAX Energi / C-MAX Hybrid (CCG) Canada/United States of America, enUSA, First Printing...
Page 225: Maintenance
Maintenance Working with the Engine On GENERAL INFORMATION WARNING Have your vehicle serviced regularly to help maintain its roadworthiness and resale To reduce the risk of vehicle damage value. There is a large network of and/or personal burn injuries, do not authorized dealers that are there to help start your engine with the air cleaner you with their professional servicing...
Page 226: Under Hood Overview - Hybrid Electric Vehicle (Hev)
Maintenance 2. Lower the hood and allow it to drop under its own weight for the last 8-12 in (20-30 cm). Note: Make sure that the hood is correctly closed. UNDER HOOD OVERVIEW - HYBRID ELECTRIC VEHICLE (HEV) WARNING The inverter system controller contains various high-voltage components that can cause serious E87786...
Page 227 Maintenance E162485 Engine coolant reservoir cap. See Engine Coolant Check (page 228). Engine oil filler cap. See Engine Oil Check (page 226). Engine oil dipstick. See Engine Oil Dipstick (page 226). Engine air filter cover. See Changing the Engine Air Filter (page 244). Inverter system controller.
Page 228: Under Hood Overview - Plug-In Hybrid Electric Vehicle (Phev)
Maintenance Note: Do not attempt to service any of the UNDER HOOD OVERVIEW - high-voltage components or wiring. For PLUG-IN HYBRID ELECTRIC easier identification, the high-voltage wiring VEHICLE (PHEV) insulation is color coded orange. WARNING The inverter system controller contains high-voltage components and is not serviceable.
Page 229: Engine Oil Dipstick
Remove the filler cap. 3. Remove the dipstick and wipe it with 2. Add engine oil that meets the Ford a clean, lint-free cloth. Replace the specifications. See Capacities and dipstick and remove it again to check Specifications (page 282).
Page 230: Oil Change Indicator Reset
Maintenance Low Engine Use We recommend frequent oil changes. (If Equipped) Follow severe duty cycle in the The low engine use mode is equipped on maintenance guide. This helps remove the Energi models only. The low engine use moisture contaminated oil from the engine. mode keeps the engine oil quality in good Cold Weather Operation condition when you drive your vehicle with...
Page 231: Engine Coolant Check
Maintenance The message confirming that the reset Note: Make sure that the coolant level is is complete will no longer be displayed. between the MIN and MAX marks on the coolant reservoir. 8. Switch the ignition off. For vehicles with push-button start, press the start Note: Coolant expands when it is hot.
Page 232 Note: Coolants marketed for all makes and Note: In case of emergency, you can add a models may not be approved to Ford large amount of water without coolant in specifications and may cause damage to order to reach a vehicle service location.
Page 233 Maintenance Severe Climates A warning lamp illuminates and a message may appear in the If you drive in extremely cold climates: information display. • It may be necessary to increase the coolant concentration above 50%. • A coolant concentration of 60% provides improved freeze point If the engine reaches a preset protection.
Page 234 Maintenance Your vehicle has limited engine power At this time, you may notice the coolant when in the fail-safe mode, drive your temperature gauge moves toward the red vehicle with caution. Your vehicle does not zone and a message may appear in the maintain high-speed operation and the information display.
Page 235: Automatic Transmission Fluid Check
An authorized dealer should check the unless you are adding fluid. fluid: Only use fluid that meets Ford • If the transmission is not working specifications. See Capacities and properly.
Page 236: Fuel Filter
When lifting a plastic-cased battery, is necessary, see an authorized dealer to excessive pressure on the end walls replace the low voltage battery with a Ford could cause acid to flow through the recommended replacement low voltage vent caps, resulting in personal injury and battery that matches the electrical damage to the vehicle or battery.
Page 237: Checking The Wiper Blades
When a battery replacement is required, pedal. the battery should only be replaced with a Ford recommended replacement battery 9. Drive the vehicle at least 12 mi (20 km) that matches the electrical requirements to completely relearn the idle and fuel of the vehicle.
Page 238: Changing The Wiper Blades
Maintenance Run the tip of your fingers over the edge of the blade to check for roughness. Clean the wiper blades with washer fluid or water applied with a soft sponge or cloth. CHANGING THE WIPER BLADES Replace the wiper blades at least annually for optimum performance.
Page 239: Adjusting The Headlamps
Maintenance Note: Make sure the windshield is clean before using new wiper blades. E129990 Lift the wiper arm and then press the E130060 wiper blade locking buttons together. 2. Slightly rotate the wiper blade. 2. Slightly rotate the wiper blade. 3.
Page 240 Maintenance E142592 E142465 4. On the wall or screen you will observe 8 feet (2.4 meters) a flat zone of high intensity light Center height of lamp to ground located at the top of the right hand portion of the beam pattern. If the top 25 feet (7.6 meters) edge of the high intensity light zone is Horizontal reference line...
Page 241: Removing A Headlamp
Maintenance Locating the headlamp bulbs: REMOVING A HEADLAMP E162549 E142468 Direction indicator lamp. Switch all of the lamps and the ignition Low beam headlamp. off. High beam headlamp. 2. Remove the screws that secure the lamp assembly. Replacing the High Beam Headlamp 3.
Page 242 Maintenance Replacing Fog, Park and Direction Indicator Bulbs E162551 Remove the headlamp assembly. 2. Remove service cap. E162553 3. Disconnect the electrical connector. Note: You cannot separate the fog lamp bulb from the bulb holder. 4. Remove bulb from the headlamp assembly by turning it Remove the fog lamp cover.
Page 243 Maintenance Make sure the headlamp control is in the off position. 2. Open the liftgate. 3. Remove the trim panel cover. E162556 4. Disconnect the electrical connector. 5. Remove the wing nut. 6. Gently pull the lamp assembly away from the vehicle. E162554 4.
Page 244 Maintenance Replacing Reverse Lamp and Tail Lamp Bulbs E162560 6. Disconnect the electrical connector. E162558 Remove the bulb holder. 8. Gently press the bulb into the bulb Make sure the lighting control is in the holder, turn the bulb counterclockwise, off position.
Page 245: Bulb Specification Chart
Maintenance Replacing the Center High 4. Carefully pull the lamp towards the Mounted Brake Lamp Bulbs front of the vehicle in order to release the spring clips. E162562 E162564 Open the liftgate. 5. Gently pull the lamp assembly away 2. Detach the clips above the inboard side from the vehicle.
Page 246 Maintenance Function Trade number Tail/brake lamp 3157K Turn lamp - rear Backup lamp License plate lamp * High-mount brake lamp * Interior lamps * To replace these lamps - see your authorized dealer. To replace all instrument panel lights - see your authorized dealer C-MAX Energi / C-MAX Hybrid (CCG) Canada/United States of America, enUSA, First Printing...
Page 247: Changing The Engine Air Filter
Therefore we recommend that the air filter be serviced at a Ford dealer. Air Cleaner Assembly Components E162533 C-MAX Energi / C-MAX Hybrid (CCG) Canada/United States of America, enUSA, First Printing...
Page 248 Maintenance Air cleaner assembly. Air cleaner cover. Air cleaner outlet tube. Positive crankcase ventilation (PCV) tube. Air cleaner intake tube. 4. Remove the bolts from each side of the Removing the Engine Air Filter air cleaner assembly (A) as shown with Element arrows.
Page 249 Maintenance Installing the Engine Air Filter Element Note: Clean the inside of the air cleaner assembly before installing a new air filter element. E162540 4. Install and tighten the bolts to each side of the air cleaner assembly (A) as shown with arrows.
Page 250: Vehicle Care
Vehicle Care GENERAL INFORMATION CLEANING PRODUCTS Materials Your dealer has many quality products available to clean your vehicle and protect For best results, use the following products its finishes. or products of equivalent quality: Name Specification Motorcraft® Bug and Tar Remover ZC-42 (U.S. & Canada) Motorcraft®...
Page 251: Waxing
Vehicle Care We recommend that you wash your vehicle • Use a spray with a 40° wide spray with a sponge and lukewarm water angle pattern. containing a car shampoo. • Keep the nozzle at a 12 in (305 mm) distance and 90°...
Page 252: Cleaning The Engine
Vehicle Care • Do not allow wax to come in contact • Never wash or rinse any ignition coil, with any non-body (low-gloss black) spark plug wire or spark plug well, or colored trim. The wax will discolor or the area in and around these locations. stain the parts over time.
Page 253: Cleaning The Interior
Vehicle Care Note: Do not use abrasives, or chemical CLEANING THE INTERIOR solvents to clean them. Note: Do not allow air fresheners and hand Note: Do not allow moisture to penetrate sanitizers to spill on interior surfaces. If a the seatbelt retractor mechanism. spill occurs, wipe off immediately.
Page 254: Cleaning The Instrument Panel And Instrument Cluster Lens
Vehicle Care Instrument Cluster Screens, LCD Note: Follow the same procedure as Screens and Radio Screens cleaning leather seats for cleaning leather instrument panels and leather interior trim Note: Do not use abrasives, alcoholic surfaces. See Cleaning Leather Seats solvents or chemical solvents to clean the (page 252).
Page 255: Cleaning Leather Seats
Vehicle Care 4. If necessary, apply more soap and • Alcohol solutions. water solution or cleaning product to • Solvents or cleaners intended a clean, soft cloth and press it onto the specifically for rubber, vinyl and soiled area. Allow this to set at room plastics.
Page 256: Vehicle Storage
Cover chrome and stainless steel parts have completed the cleaning process. with a thick coat of auto wax to prevent We recommend that you use Ford service discoloration. Re-wax as necessary wheel cleaner. Make sure that you read when you wash your vehicle.
Page 257: Body Styling Kits
Vehicle Care Cooling System Miscellaneous • Protect against freezing temperatures. • Make sure you cover all linkages, cables, levers and pins under your • When removing your vehicle from vehicle with grease to prevent rust. storage, check coolant fluid level. Confirm that there are no cooling •...
Page 258: Wheels And Tires
TIRE SEALANT AND INFLATOR Note: The temporary mobility kit contains enough sealant compound in the canister for one tire repair only. See an authorized Ford dealer for replacement sealant canisters. The kit is located under the front-row passenger seat. Loosen the Velcro strap to access the kit.
Page 259 Note: Do not drive further than 120 mi temperature is between -22°F (-30°C) (200 km). Drive only to the closest and 158°F (70°C). authorized Ford dealer or tire repair shop to • Only use the sealing compound before have your tire inspected.
Page 260 Wheels and Tires * When inflation only is required Sealant compound contains latex. Use for a tire or other objects, the appropriate precautions to avoid any selector must be in the Air allergic reactions. E175978 position. Do not remove any foreign object that has pierced the tire.
Page 261 Wheels and Tires 5. Remove the warning sticker found on gauge reading will indicate the tire the canister and place it on the top of inflation pressure after about 30 the instrument panel or the center of seconds of operation. You should the dash.
Page 262 20 psi (1.4 bar), continue Obtain and replace the sealing compound to the next step. and spare parts at an authorized Ford The power plug may get hot after use Motor Company dealership or tire dealer. and should be handled carefully You can dispose empty sealant bottles at while unplugging.
Page 263 Wheels and Tires Removal of the Sealant Canister from the Kit E175987 4. Rotate the sealant canister up 90 degrees and pull away from E175984 casing/housing to remove. Unwrap the dual purpose hose (black tube) from the compressor housing. Installation of the Sealant Canister to the Kit With the canister held perpendicular to the housing, insert the canister...
Page 264: Tire Care
Note: If you experience any difficulties Tire Quality Grades apply to new when you remove or install the sealant pneumatic passenger car tires. canister, contact your authorized Ford dealer They do not apply to deep tread, for assistance. winter-type snow tires,...
Page 265 Transportation Tire quality to lowest are AA, A, B, and C. The grades: The U.S. Department of grades represent the tire’s ability Transportation requires Ford to stop on wet pavement as Motor Company to give you the measured under controlled...
Page 266 Wheels and Tires Federal Motor Vehicle Safety *kPa: Kilopascal, a metric unit of Standard No. 139. Grades B and A air pressure. represent higher levels of *PSI: Pounds per square inch, a performance on the laboratory standard unit of air pressure. test wheel than the minimum required by law.
Page 267 Wheels and Tires Information Contained on the A. P: Indicates a tire, designated Tire Sidewall by the Tire and Rim Association, that may be used for service on Both United States and Canada cars, sport utility vehicles, Federal regulations require tire minivans and light trucks.
Page 268 Wheels and Tires G. Indicates the tire's speed rating. Letter Speed rating The speed rating denotes the rating speed at which a tire is designed 168 mph (270 km/h) to be driven for extended periods of time under a standard condition 186 mph (299 km/h) of load and inflation pressure.
Page 269 Wheels and Tires J. Tire Ply Composition and *Traction: The traction grades, Material Used: Indicates the from highest to lowest are AA, A, number of plies or the number of B, and C. The grades represent the layers of rubber-coated fabric in tire's ability to stop on wet the tire tread and sidewall.
Page 270 Wheels and Tires The tire suppliers may have C. Maximum Load Dual lb (kg) additional markings, notes or at psi (kPa) cold: Indicates the warnings such as standard load maximum load and tire pressure or radial tubeless. when the tire is used as a dual, defined as four tires on the rear Additional Information axle (a total of six or more tires on...
Page 271 Inflate all tires to the edge. In general, the larger the inflation pressure recommended number, the wider the tire. by Ford Motor Company. C-MAX Energi / C-MAX Hybrid (CCG) Canada/United States of America, enUSA, First Printing...
Page 272 Ford post, next to the driver's seating recommends the use of a digital position), or Tire Label which is...
Page 273 Wheels and Tires When weather temperature 3. Add enough air to reach the changes occur, tire inflation recommended air pressure. pressures also change. A 10°F Note: If you overfill the tire, release (6°C) temperature drop can air by pressing on the metal stem cause a corresponding drop of in the center of the valve.
Page 274 Wheels and Tires Inspecting Your Tires and Tire Wear Wheel Valve Stems Periodically inspect the tire treads for uneven or excessive wear and remove objects such as stones, nails or glass that may be wedged in the tread grooves. Check the tire and valve stems for holes, cracks, or cuts that may permit air leakage and repair or replace the...
Page 275 Wheels and Tires or suspected have the tire U.S. DOT Tire Identification inspected by a tire professional. Number Tires can be damaged during Both United States and Canada off-road use, so inspection after Federal regulations require tire off-road use is also manufacturers to place recommended.
Page 276 20 psi (1.38 bar) not recommended by Ford can greater than the maximum affect the safety and performance pressure, a Ford dealer or other of your vehicle, which could result tire service professional should do in an increased risk of loss of the mounting.
Page 277 The use of wheels or tires not Highway Hazards recommended by Ford Motor Company may affect the No matter how carefully you drive operation of your tire pressure there’s always the possibility that...
Page 278: Using Summer Tires
Wheels and Tires Wheel misalignment in the front Rotating your tires at the or the rear can cause uneven and recommended interval (as rapid treadwear of your tires and indicated in the scheduled should be corrected by an maintenance information) will authorized dealer.
Page 279: Using Snow Chains
Ford. Use of pressure for those tires.) any tire or wheel not recommended by Ford can affect the safety and...
Page 280 Wheels and Tires Changing Tires With a Tire Please note that the TPMS is not a Pressure Monitoring System substitute for proper tire maintenance, and it is the driver’s responsibility to maintain correct tire pressure, even if under-inflation has not reached the level to trigger illumination of the TPMS low tire pressure telltale.
Page 281 Wheels and Tires When Your Temporary Spare Tire is When You Believe Your System is Not Installed Operating Properly When one of your road tires needs to be The main function of the tire pressure replaced with the temporary spare, the monitoring system is to warn you when system will continue to identify an issue to your tires need air.
Page 282 Wheels and Tires Low tire pressure Possible cause Customer action required warning light Solid warning light Tire(s) under-inflated Make sure tires are at the proper pres- sure. See Inflating your tires in this chapter. After inflating your tires to the manufacturer’s recommended pressure as shown on the Tire Label (located on the edge of driver’s door or the B-Pillar),...
Page 283: Technical Specifications
Ib-ft (Nm) M12 x 1.5 100 (135) Torque specifications are for nut and bolt threads free of dirt and rust. Use only Ford recommended replacement fasteners. Retighten the lug nuts to the specified torque within 100 miles (160 kilometers) after any wheel disturbance (such as tire rotation, changing a flat tire, wheel removal).
Page 284 Wheels and Tires E75442 Tighten lug nuts in the order shown. E145950 Wheel pilot bore Inspect the wheel pilot bore and mounting surface prior to installation. Remove any visible corrosion or loose particles. C-MAX Energi / C-MAX Hybrid (CCG) Canada/United States of America, enUSA, First Printing...
Page 285: Capacities And Specifications
Capacities and Specifications ENGINE SPECIFICATIONS Engine 2.0L ATK iVCT Engine Cubic inches Required fuel Minimum 87 octane Firing order 1-3-4-2 Ignition system Coil on plug (COP) Compression ratio 12.3:1 Spark plug gap 0.051 in. ± 0.002 in. (1.3 mm ± 0.05 mm) C-MAX Energi / C-MAX Hybrid (CCG) Canada/United States of America, enUSA, First Printing...
Page 286: Motorcraft Parts
Rear wiper blade WW-12 We recommend Motorcraft replacement parts available at your Ford dealer or at fordparts.com for scheduled maintenance. These parts meet or exceed Ford Motor Company’s specifications and are engineered for your vehicle. Use of other parts may impact vehicle performance, emissions and durability.
Page 287: Vehicle Identification Number
Capacities and Specifications VEHICLE IDENTIFICATION NUMBER The vehicle identification number is located on the left-hand side of the instrument panel. E142477 World manufacturer identifier Brake system, Gross Vehicle Weight Rating, Restraint Devices and their locations Make, vehicle line, series, body type Engine type Check digit...
Page 288: Vehicle Certification Label
Capacities and Specifications VEHICLE CERTIFICATION TRANSMISSION CODE LABEL DESIGNATION E167469 The National Highway Traffic Safety Administration Regulations require that a Safety Compliance Certification Label be E142806 affixed to a vehicle and prescribe where The transmission code is on the Safety the Safety Compliance Certification Label Compliance Certification Label.
Page 289: Capacities And Specifications
Capacities and Specifications CAPACITIES AND SPECIFICATIONS Capacities WARNING The air conditioning refrigerant system contains refrigerant under high pressure. Only qualified personnel should service the air conditioning refrigerant system. Opening the air conditioning refrigerant system can cause personal injury. Item Capacity Engine oil 4.5 qt (4.3 L) Engine coolant...
Page 290 Capacities and Specifications Name Specification CVC-3DIL-B Brake fluid: WSS-M6C65-A2 Motorcraft® DOT 4 Low Viscosity (LV) High Performance Motor Vehicle Brake Fluid PM-20 Automatic transmission fluid (U.S.): WSS-M2C938-A Motorcraft® MERCON LV Automatic Transmission Fluid MERCON LV XT-10-QLVC Automatic transmission fluid (Canada): WSS-M2C938-A Motorcraft®...
Page 291 Capacities and Specifications If you use oil and fluids that do not meet Note: Ford recommends using DOT 4 Low the defined specification and viscosity Viscosity (LV) High Performance Brake Fluid grade, this may lead to: or equivalent meeting WSS-M6C65-A2. Use of any fluid other than the recommended •...
Page 292: Audio System
Audio systems capable of recognizing and compact discs may not function correctly playing MP3 and WMA individual tracks when used in Ford CD players. and folder structures work as follows: • There are two different modes for MP3...
Page 293: Audio Unit - Vehicles With: Am/Fm/Cd
Audio System • MP3 and WMA folder mode represents AUDIO UNIT - VEHICLES WITH: a folder structure consisting of one AM/FM/CD level of folders. The CD player numbers all MP3 and WMA tracks on the disc WARNING (noted by the MP3 or WMA file extension) and all folders containing Driving while distracted can result in MP3 and WMA files, from F001 (folder)
Page 294 Audio System E184901 VOL and Power: Press to switch the system on and off. Turn the control to adjust the volume. Function buttons: Select different functions of the audio system depending on which mode you are in (such as Radio mode or CD mode). CD slot: Insert a CD.
Page 295 Audio System TUNE and Play or Pause: In radio mode, turn to search the frequency band in individual increments. Press to mute the station. In media mode, turn to select a new track. Press to either play or pause a track. This button also mutes the radio sources.
Page 296: Audio Unit - Vehicles With: Premium Am/Fm/Cd
Audio System AUDIO UNIT - VEHICLES WITH: WARNING PREMIUM AM/FM/CD Driving while distracted can result in loss of vehicle control, crash and injury. We strongly recommend that you use extreme caution when using any device that may take your focus off the road.
Page 297: Audio Unit - Vehicles With: Sony Am/Fm/Cd
Audio System SOURCE: Press to access different audio modes, for example AM, FM and Media, and Satellite Radio. Eject: Press to eject a CD. DISP: Press to switch the display screen on and off. SOUND: Press to access settings for Treble, Midrange, Bass, Fade or Balance. Use the up and down arrow buttons to select the various settings.
Page 298 Audio System E143844 Power: Press to switch the system on and off. SOURCE: Press to access different audio modes, for example AM, FM, Media, and Satellite Radio. Seek, Fast Forward and Reverse: In radio mode, select a frequency band and press this button. The system stops at the first station it finds in that direction.
Page 299 Audio System Menu Structure Press the up and down arrow buttons to scroll through the options. Note: Depending on your system, some Press the right arrow to enter a menu. options may appear slightly different. Press the left arrow to exit a menu. Press MENU.
Page 300 Audio System SIRIUS Unlock All Stations Use your PIN to unlock previously locked stations. Skip No Stations Use to restore any channels you previously skipped. Parental Lockout Select to create a PIN, which allows you to lock or unlock channels. Your initial PIN is 1234. Audio Settings Speed Compensated Automatically adjusts the volume to compensate for...
Page 301: Audio Unit - Vehicles With: Am/Fm/Cd/Satellite Radio
Audio System Display Settings Brightness Select to change display brightness. Language Select to display the language in English, French or Spanish. Temp. Setting Select to display the outside temperature in Fahrenheit or Celsius. Note: Depending on your vehicle option package, your system may look different AUDIO UNIT - VEHICLES WITH: from what you see here.
Page 302 Audio System E184902 VOL and Power: Press to switch the system on and off. Turn the control to adjust the volume. Function buttons: Select different functions of the audio system depending on which mode you are in (such as Radio mode or CD mode). CD slot: Insert a CD.
Page 303: Digital Radio
Audio System TUNE and Play or Pause: In radio mode, turn to search the frequency band in individual increments or jump to the next station of the station list. Press to mute the station. In media mode, turn to select a new track. Press to either play or pause a track.
Page 304 Audio System than analog broadcasts with free, When HD Radio broadcasts are active, you crystal-clear audio and no static or can access the following functions: distortion. For more information, and a • Memory presets allow you to save an guide to available stations and active channel as a memory preset.
Page 305 Audio System In order to provide the best possible technology. Independent entities own and experience, use the contact form to report operate each station. These stations are any station issues found while listening to responsible for ensuring all audio streams a station broadcasting with HD Radio and data fields are accurate.
Page 306: Satellite Radio
SIRIUS® broadcasts a variety of music, HD Radio logos are proprietary trademarks news, sports, weather, traffic and of iBiquity Digital Corp. Ford Motor entertainment satellite radio channels. For Company and iBiquity Digital Corp. are not more information and a complete list of...
Page 307 Audio System SIRIUS satellite radio is a For more information on extended subscription-based satellite radio service subscription terms (a service fee is that broadcasts a variety of music, sports, required), the online media player and a news, weather, traffic and entertainment complete list of SIRIUS satellite radio programming.
Page 308: Usb Port
Audio System Message Condition Action Questions? Call Your satellite service is no Contact SIRIUS at 1-888- longer available. 539-7474 to resolve 1-888-539-7474 subscription issues. None found All the channels in the Use the channel guide to selected category are either turn off the Lock or Skip Check Channel Guide skipped or locked.
Page 309: Sync
SYNC GENERAL INFORMATION E198355 • Use the advanced voice recognition SYNC is an in-vehicle communications system. system that works with your Bluetooth-enabled cellular phone and • Charge your USB device (if your device portable media player. This allows you to: supports this).
Page 310 SYNC Sunday, 10:30am-7:30pm EST. When using SYNC: • Do not operate playing devices if the In the United States, call 1-800-392-3673. power cords or cables are broken, split In Canada, call 1-800-565-3673. or damaged. Place cords and cables Times are subject to change due to out of the way, so they do not interfere with the operation of pedals, seats, holidays.
Page 311: Using Voice Recognition
SYNC module. Ford Motor This system helps you control many Company and Ford of Canada will not features using voice commands. This access the system data for any purpose allows you to keep your hands on the other than as described absent consent, a wheel and focus on what is around you.
Page 312 SYNC System Interaction and Feedback The default setting is to a higher level of interaction in order to help you learn to use The system provides feedback through the system. You can change these settings audible tones, prompts, questions and at any time.
Page 313: Using Sync With Your Phone
SYNC To adjust this setting press the voice button, when prompted say: Voice Command Action and Description voice settings Then any of the following: phone confirmation on When enabled, this feature will prompt you to confirm any voice initiated call command prior to the call being placed.
Page 314 SYNC Other features, such as text messaging 4. When prompted on your cell phone’s using Bluetooth and automatic phonebook display, confirm that the PIN provided download, are phone-dependent features. by SYNC matches the PIN displayed To check your phone's compatibility, see on your cell phone.
Page 315 SYNC Depending on your phone's capability and SYNC may prompt you with more cell your market, the system may prompt you phone options. Your cell phone may also with questions, such as setting the current prompt you to give SYNC permission to phone as the primary phone (the phone access information.
Page 316 SYNC Voice Command To access text messages say: [text] (messages | message) Voice Command help [text] (messages | message) ___ is a dynamic listing that should be the Then say any of the following: name of a contact in your phonebook. For (listen to | read) ([text] message) example you could say "Call Home".
Page 317 SYNC on the steering wheel or select the end call option in the audio display. Voice Command Receiving Calls (connect | You can state the name of device) ___ the desired device, such as Accepting calls “My iPhone”,“My Galaxy” or“My iPod”. SYNC may When receiving a call, you can answer the ask you to confirm the type call by pressing the accept call button on...
Page 318 SYNC Menu Item Description and action Mic. off Switch your vehicle's microphone off. To switch the microphone on, select the option again. Privacy Switch a call from an active hands-free environment to your cellular phone for a more private conversation. When selected, the audio display indicates the call is private.
Page 319 SYNC Display Description and action Dial a number Enter numbers using the audio system's numeric keypad. Phonebook Access your downloaded phonebook. 1. Press the OK button to confirm and enter. You can use the options at the bottom of the screen to access an alphabetical category quickly.
Page 320 SYNC Using the screen you also have the following options: Menu Description and action Item Ignore Select this option, or do nothing, and the message goes into your text message inbox. View Select the view option to open the text message. Once selected, you have the ability to have the message read to you, to view other messages.
Page 321 SYNC Sending a Text Message Note: You can send text messages either by choosing a contact from the phonebook Note: You can only send a text message to and selecting the text option from the audio one recipient at a time. display or by replying to a received message Select the send option when the in the inbox.
Page 322 SYNC Menu Item Phonebook preferences Add contacts Push the desired contacts on your cellular phone. See your device's manual on how to push contacts. Press the OK button to add more contacts from your phonebook. Delete When a message asking you to delete appears, select the option to confirm.
Page 323 SYNC Menu Item Description and action 2. When a message to begin pairing appears in the audio display, search for SYNC on your phone. See your phone's manual if necessary. 3. When prompted on your cell phone’s display, confirm that the PIN provided by SYNC matches the PIN displayed on your cell phone.
Page 324 SYNC Scroll to select from the following options: Display Description and action Bluetooth on Check or uncheck this option to switch the system's Bluetooth interface off or on. Select this option, and then press the OK button to change the option's status. Set defaults Return to the factory default settings without erasing your indexed information (such as phonebook, call history, text...
Page 325: Sync Applications And Services
SYNC Note: The SYNC 911 Assist feature must be SYNC APPLICATIONS AND set on before the incident. SERVICES (If Equipped) Note: The SYNC 911 Assist feature only operates in the U.S., Canada or in a territory In order for the following features to work, in which 911 is the emergency number.
Page 326 SYNC Setting 911 Assist On or Off • A connected Bluetooth-enabled phone must have adequate network coverage, Press Menu then select battery power and signal strength. • The vehicle must have battery power Menu Action and Description and be located in the U.S., Canada or Item in a territory in which 911 is the SYNC-Applications...
Page 327 Note: For information on available apps, supported smartphone devices and Accessing an App's Menu troubleshooting tips please visit the Ford When an app is running through SYNC, website. press the right arrow button on the steering Availability of SYNC AppLink enabled Apps wheel control to access the app menu.
Page 328 SYNC To Access Using Voice Commands Press the voice button then when prompted say: Menu Item Action and Description mobile (apps | Say the name of the application after the tone. applications) The app should start. When an app is running through SYNC, you can press the voice button and speak commands specific to the app, for example "Play Playlist Road Trip".
Page 329 This includes Data is sent to Ford in the United States any additional charges incurred due to through the connected device. The driving in areas when roaming out of a home information is encrypted and includes your network.
Page 330: Using Sync With Your Media Player
SYNC There are three possible statuses: Menu Item Action and Description Update Needed The system has detected a new app requiring authorization or a general permissions update is required. Up-To-Date No update is required. Updating... The system is trying to receive an update. Update settings Menu Item Action and Description...
Page 331 SYNC To Connect Using Voice Commands To Connect Using the System Menu Plug the device into one of the vehicle's Plug the device into one of the vehicle's USB ports. USB ports. 2. Press the MEDIA button and select Press the voice button and when either USB 1 or USB 2 from the media prompted, say: source list in the audio display.
Page 332 SYNC Voice Command Description and Action (USB [stick] | iPod | MP3 You can now play music by saying any of the appropriate [player]) voice commands. You can say any of the voice commands that appear within open and close brackets that are separated by |.
Page 333 SYNC Command Description and Action shuffle [all] [on] Plays the current playlist in a random order. (Not all devices support this command.) shuffle off ((who's | who is) this | who plays this | At any time during playback, you can press (what's | what is) playing [now] | (what the voice button and ask the system what is | which) (song | track | artist) is this |...
Page 334 SYNC Message Description and Action Options This will enter the media menu. Then any of the following: Message Description and Action Shuffle Choose to shuffle or repeat your music. Once you make your choice, it remains on until you switch it off. Repeat track Choose to shuffle or repeat your music.
Page 335 SYNC If there are media files, you have the following options: Display Description and Action Play all Play all indexed media files from your device one at a time in numerical order. Press the OK button to select. The first track title appears in the display.
Page 336 SYNC Display Description and Action 2. Scroll to browse indexed media files on the device, and then press the OK button. Reset USB Resets the USB index. After the new indexing is complete, you can choose what to play from the USB song library. You can use the buttons at the bottom of the audio display to jump to a certain alphabetical category quickly.
Page 337 SYNC Voice Commands for Audio Voice Command Sources ((who's | who is) this | who plays this | Your voice system allows you to change (what's | what is) playing [now] | (what audio sources with a simple voice | which) (song | track | artist) is this | command.
Page 338 SYNC Voice Command Voice Commands [tune [to]] FM 2 [tune [to]] SAT 2 preset ___ [tune [to]] (FM ___ | ___ [FM]) [tune [to]] SAT 3 preset ___ [tune [to]] FM preset ___ tune [to] [Sirius] FM ___ HD ___ Help [tune [to]] Sirius You can say the...
Page 339: Sync Troubleshooting
SYNC Use the website at any time to check your Voice Command phone's compatibility, register your account and set preferences as well as (shuffle | random | mix) (CD [player] | access a customer representative via an disc) [on] online chat (during certain hours). Visit (shuffle | random | mix) folder [on] www.SYNCMyRide.com, www.SYNCMyRide.ca or...
Page 340 SYNC Phone issues Issue Possible cause(s) Possible solution(s) If the missing contacts are stored on your SIM card, try moving them to the device memory. Remove any pictures or special ring tones associ- ated with the missing contact. Depending upon your phone, you may have to grant SYNC permission to access your phonebook contacts.
Page 341 SYNC Phone issues Issue Possible cause(s) Possible solution(s) Turn off the Auto phone- book download setting. This is a phone-dependent Go to the website to review feature. your phone's compatibility. Text messaging is not Try turning off the device, working on SYNC. This may be a possible resetting the device or phone malfunction.
Page 342 SYNC USB and media issues Issue Possible cause(s) Possible solution(s) Make sure you correctly connect the device to SYNC, The device is not connected. and that you have pressed play on your device. Your music files may not contain the correct artist, Make sure that all song song title, album or genre details are populated.
Page 343 SYNC Voice command issues Issue Possible cause(s) Possible solution(s) Say the song or artist exactly as listed. If you say "Play Artist Prince", the system does not play music by Prince and the Revolution You may be saying the or Prince and the New name differently than the Power Generation.
Page 344 SYNC Voice command issues Issue Possible cause(s) Possible solution(s) The system works better if The system may not be you list full names, such as reading the name the same "Joe Wilson" rather than way you are saying it. "Joe". Contacts in your phonebook Do not use special charac- may be very short and...
Page 345 Possible solution(s) login on the app on the phone before using them with AppLink. Also, some may have a "Ford SYNC" setting, so check the app's settings menu on the phone. Closing and restarting apps may help SYNC find the application if you cannot discover it inside the vehicle.
Page 346 Force close or uninstall the a limited number of apps you do not want SYNC bluetooth ports apps can to find. If the app has a "Ford I can only see some of the use to connect. If you have SYNC" setting, disable that...
Page 347: General Information
SYNC Getting to Know Your System GENERAL INFORMATION The SYNC 3 system allows you to interact WARNING with a variety of features using the touchscreen and voice commands. By Driving while distracted can result in integrating with your Bluetooth-enabled loss of vehicle control, crash and phone, the touchscreen provides easy injury.
Page 348 SYNC Item Menu Item Action and Description Status Bar This bar displays icons and messages pertaining to current system activities including climate settings, voice commands and phone functions such as text messages. Home This button is available on the main screens. Pressing it takes you to the home screen view.
Page 349 SYNC E223058 Callout Item Description Microphone Mute This icon displays when your phone's microphone is muted. A caller cannot hear you. Mute This icon displays when the audio system is muted. Download This icon displays when SYNC 3 has received a soft- ware update.
Page 350 SYNC Callout Item Description 911 Assist Off This icon displays when 911 Assist is set to off and your phone is connected to SYNC. Bluetooth Alert This icon displays when there is an active Bluetooth alert. Bluetooth This icon displays to show an active Bluetooth connection.
Page 351 SYNC Feature Bar Item Functions For plug-in vehicles, this is where you find the Charge Settings information. The system also asks short questions Cleaning the Touchscreen (confirmation prompts) when it is not sure of your request or when there are multiple You can remove fingerprints with a dry, possible responses to your request.
Page 352 SYNC E208626 You can make the following adjustments using the information display SYNC 3 screen: Option Information Audio Information for current audio playing. Select source. Naviga- View current road and speed limit (if information is available). tion View current route, next turn, time to your destination (depending on cluster level), distance to destination (depending on cluster level) and ability to cancel route.
Page 353 SYNC Option Information Quick All calls Incoming calls Outgoing calls Missed calls dial If you are on a call, the call information displays on the information display. If you receive a call, you can accept it by selecting OK on the right-hand steering wheel controls.
Page 354 SYNC • Power: Switch the audio system on WARNINGS and off. Do not wait for 911 Assist to make an • VOL: Control the volume of playing emergency call if you can do it audio. yourself. Dial emergency services immediately to avoid delayed response •...
Page 355 SYNC will feature, by visiting: then attempt to call the emergency services. Website Before making the call: www.owner.ford.com • SYNC provides a short window of time www.syncmyride.ca (about 10 seconds) to cancel the call. www.syncmaroute.ca If you fail to cancel the call, SYNC attempts to dial 911.
Page 356 SYNC 911 Assist Privacy Notice • Do not leave playing devices in your vehicle during extreme conditions as it When you switch on 911 Assist, it may could cause them damage. See your disclose to emergency services that your device's user guide for further vehicle has been in a crash involving the information.
Page 357 Ford Support. MyFord Mobile is supported by Android and iPhone and it is available through the App Store and Google Play. The MyFord mobile app is available through a free download.
Page 358 To use the USB update you need to log into your owner account and visit the SYNC Menu Item software update page. Settings Website Wi-Fi www.owner.ford.com Available You can then select your www.syncmyride.ca Wi-Fi Wi-Fi network. You may www.syncmaroute.ca Networks...
Page 359 SYNC Support If you would like to switch this feature The SYNC support team is available to on later, select: help you with any questions you are not Menu Item able to answer on your own. Monday-Saturday, 8:30am-8:00pm EST. Settings United States: 1-800-392-3673.
Page 360: Home Screen
SYNC SYNC 3 module. Ford Motor Company and other government authorities, or other third Ford of Canada do not access the system parties acting with lawful authority. Other data for any purpose other than as parties may seek to access the information...
Page 361: Using Voice Recognition
SYNC Item Tile Home screen display If your vehicle does not have navigation, this space contains the compass. Phone The name of the connected phone appears on the screen. The status of the phone features also appear. This includes signal strength, battery charge, 911 assist setting state (On or Off), text messaging and roaming.
Page 362 SYNC Voice Command Action and Description Navigation List of Commands Next Page You can use this command to view the next page of options on any screen where multiple pages of choices are given. Previous Page You can use this command to view the previous page of options on any screen where multiple pages of choices are given.
Page 363 SYNC Voice command Description Play Song ___ Play Audiobook ___ Browse ___ For USB audio only, you can say the name of an artist, album, or a genre to browse by that selec- tion. Your system must finish indexing before this option is available.
Page 364 SYNC Please make sure that you are saying the contact list. contact name exactly as it appears in your Once you have provided the digits of the phone number, you can say the following commands: Voice Command Description <0-9> If the full number was not entered with the first command, you can continue saying the number.
Page 365 SYNC Voice command Description Find Intersection Allows you to enter the intersection search functionality. Destination Nearest State the name of the POI category you would like to search for nearby such as "Destination nearest restaurants". Destination Previous Allows you to see a list of your previous destinations. Destination Destination Home Allows you to route to your home address.
Page 366 SYNC There are also voice commands that you can use when app(s) are connected to SYNC 3: Voice command Description Say the name of an At any time, you can say the name of a mobile app to start the mobile app on SYNC 3.
Page 367 SYNC Voice command Description Phone Confirmation Off The system does not confirm before placing a call. Voice Command Lists On The system displays a short list of available commands. Voice Command Lists Off The system does not display the list of commands. To disable this automatic fan speed You can use the volume control to adjust reduction feature during voice sessions,...
Page 368: Entertainment
SYNC ENTERTAINMENT E207617 You can access these options using the touchscreen or voice commands. Message Message and description Sources Sources Press this button to select the source of Direct Tune media you want to listen to. Presets Menu item SIRIUS The name of the USB that is plugged in displays here.
Page 369 SYNC Menu item Bluetooth Stereo Apps If you have SYNC 3 compatible apps on your connected smart phone, they display here as individual source selections. * This feature may not be available in all markets and requires an active subscription. Once you have entered the station's AM/FM Radio call numbers, you can select:...
Page 370 Your factory-installed its prices, at any time, with or without notice SIRIUS satellite radio system includes to you. Ford Motor Company shall not be hardware and a limited subscription term responsible for any such programming that begins on the date of sale or lease of changes.
Page 371 SYNC Menu item Action and description Replay Replay audio on the current channel. You can replay approx- imately 45 minutes of audio as long as you remain tuned to the current station. Changing stations erases the previous audio. Live When you are in replay mode, you are not able to select a different preset until you return to live audio.
Page 372 SYNC Troubleshooting tips Message Cause Action Acquiring Signal Radio requires more than two No action required. This seconds to produce audio for message should disappear the selected channel. shortly. Satellite antenna fault There is an internal module or If this message does not clear system failure present.
Page 373 SYNC HD Radio technology is the digital The HD logo is grey when acquiring a digital evolution of analog AM/FM radio. Your station, and then changes to orange when system has a special receiver that allows digital audio is playing. When this logo is it to receive digital broadcasts (where available, you may also see Title and Artist available) in addition to the analog...
Page 374 SYNC HD Radio Reception and Station Troubleshooting Potential reception issues Reception area If you are listening to a multicast station and you are on the fringe of the reception area, the station may mute due to weak signal strength. If you are listening to HD1, the system changes back to the analog broadcast until the digital broadcast is available again.
Page 375 HD Radio and the HD and http://www.ibiquity.com/automotive/ HD Radio logos are proprietary trademarks report_radio_station_experiences of iBiquity Digital Corp. Ford Motor Company and iBiquity Digital Corp. are not responsible for the content sent using HD Radio technology. Content may be...
Page 376 SYNC Bluetooth Stereo or USB access media that you store on your Bluetooth device or USB device such as Bluetooth Stereo and USB allow you to music, audio books or podcasts. The following buttons are available for Bluetooth and USB: Button Function Repeat...
Page 377 SYNC Button Function Composers A-Z Jump This button allows you to choose a specific letter to view within the category you are browsing. Explore Device If available, this allows you to browse the folders and files on your USB device. Supported Media Players, Formats USB Ports and Metadata Information...
Page 378: Phone
SYNC 4. Confirm that the six-digit number PHONE appearing on your phone matches the six-digit number on the touchscreen. WARNING 5. The touchscreen indicates when the Driving while distracted can result in pairing is successful. loss of vehicle control, crash and 6.
Page 379: Phone Menu
To check your phone’s compatibility, see your phone’s manual or visit the Phone Menu website: This menu becomes available after pairing Websites a phone. owner.ford.com E205447 Item Menu Item Action and Description Recent Call Displays your recent calls. List You can place a call by selecting an entry from this list.
Page 380 SYNC Item Menu Item Action and Description You can also sort the calls by selecting the drop down menu at the top of the screen. You can choose: Incoming Outgoing Missed Contacts All of your contacts from your phone display in alphabetical order.
Page 381 SYNC To call a number in your contacts, To accept the call, select: select: Menu Item Menu Item Action and Description Accept Contacts You can then select the Note: You can also accept the call by name of the contact you pressing the phone button on the steering want to call.
Page 382 SYNC Item Item Privacy Transfer the call to End Call Immediately end a the cell phone or phone call. You can back to SYNC 3. also press the button on the Text Messaging steering wheel. Note: Downloading and sending text Keypad Press this to access messages using Bluetooth are cell...
Page 383: Navigation
SYNC 2. Select Apple CarPlay on the To disable this feature from the touchscreen. Settings screen, select: To disable this feature from the Menu Item Settings screen, select: Android Auto Preferences Menu Item Your device is listed if SYNC detects Apple CarPlay Preferences Android Auto.
Page 384 SYNC 3D city models are complete 3D models Re-center the map by pressing of entire city areas including navigable this icon whenever you scroll the roads, parks, rivers and rendered buildings. map away from your vehicle’s 3D landmarks and city models appear in current location.
Page 385 SYNC you may or may not be able to reach while in EV Now mode. If your destination is Button within this band, your vehicle may operate Start in Auto EV mode, running the engine as needed. The darker shaded area, beyond the rings, is not likely reachable using only Range Rings and Charge Points (Energi the vehicle's available plug-in energy.
Page 386 SYNC Destination Mode To set a destination, press: Menu Item Description Destination Enter a navigation destination in any of the following formats: Search Street Address (number, street, city, state) For example "12 Mainstreet Dearborn MI" Partial Address (number, street) if searching in current state (number, street and zip code (or postal code in Canada)) if searching out of state You can enter unique addresses that contain door number prefixes...
Page 387 SYNC Menu Item Description These locations cannot be deleted individually. To delete them, preform a master reset. See SYNC 3 Troubleshooting (page 425). Home Select to navigate to your set Home destination. The time it takes to travel from your current location to Home displays. To set your Home, press: Home A prompt appears asking if you would like to create a...
Page 388 SYNC Menu Item Description See All Press to view additional categories. Once you have selected a category, follow the menus to find what you are looking for. Inside of these categories you can search by: Nearby Along Route Near Destination In a City Once you have chosen your destination, press: Menu Item...
Page 389 SYNC Menu Item Action and Description The navigation map shows your estimated time of arrival, remaining travel time and the distance to your destination. SYNC 3 may not always announce vehicle arrival at the exact point of your destination and you may have to cancel a route manually. During active navigation, touch the bottom Navigation Menu of the screen to view the menu and other...
Page 390 SYNC Button Navigation Press this button to adjust your preferences. See Settings (page 412). Settings Where Am I? Provides your current location city and the nearest road. The following are only available on the menu during an active navigation route: Cancel Route The system asks for confirmation and then returns you to the map mode screen.
Page 391 SYNC Menu Item Add Waypoint The waypoint list then appears and you are able to re-order all of your waypoints by selecting the menu icon on the right hand side of the location. You can select up to five waypoints. You can also have the system set the order Optimize Order for you by pressing:...
Page 392: Electric Vehicle Information
SYNC SiriusXM Traffic and Travel Link Website SiriusXM Traffic and Travel Link is available on vehicles equipped with navigation and www.navigation.com/sync only in select markets. You must activate and subscribe to receive SiriusXM Traffic You need to specify the make and model and Travel Link information.
Page 393 SYNC E231145 The charge settings information for your vehicle is available through the Settings section of the touch screen. C-MAX Energi / C-MAX Hybrid (CCG) Canada/United States of America, enUSA, First Printing...
Page 394: Charge Settings
Charge Settings features using the MyFord Mobile internet application. For more information on visit This screen allows you to set up the the Ford website. charging convenience features. C-MAX Energi / C-MAX Hybrid (CCG) Canada/United States of America, enUSA, First Printing...
Page 395 SYNC To improve the charging experience, your vehicle has the following convenience features: Feature Description Value Charge Your vehicle schedules its charging time for when the utility rates are lowest. Contact your utility company to see what rates are available. Charge Now Your vehicle starts charging immediately after you connect the charging plug.
Page 396 SYNC E231147 My GO Time summary displays the next GO Time and cabin temperature setting. Charging status and actual times displays charging status with the charging start time, end time, and duration. Charge profile and mode displays the charging profile and charging mode for the vehicle's present location.
Page 397 SYNC My GO Time Summary E231148 C-MAX Energi / C-MAX Hybrid (CCG) Canada/United States of America, enUSA, First Printing...
Page 398 SYNC Item Menu Item Action and Description My GO Times This area of the screen shows your scheduled Go Time and your cabin conditioning information. Next GO Time This is the time and date of your next set drive time. Your vehicle automatically schedules charging and cabin condi- tioning to finish by this time.
Page 399 SYNC To eliminate the conflict notification • Plug the vehicle into a 240V high immediately or to prevent a conflict in the current charging station instead of future, try the following: using the 120V low current convenience cord. Higher power charging yields •...
Page 400 SYNC Item Menu Item Action and Description Charge Status This is the status of the charging system, which includes the charging plug, high-voltage battery and charger. Next Charge This means the vehicle is unplugged. Charge Start and Complete information is for the present vehicle location.
Page 401 SYNC Item Menu Item Action and Description Scheduled Charge When the vehicle is in Value Complete Time Charge mode, the system displays the estimated charge complete time. It is normal for the estimated complete time to change when charging. The vehicle keeps charging until the high-voltage battery is fully charged.
Page 402 SYNC Value Charge Profile and Mode E231150 Item Menu Item Action and Description Value Charge This is the name of the presently detected Value Charge Profile Profile. C-MAX Energi / C-MAX Hybrid (CCG) Canada/United States of America, enUSA, First Printing...
Page 403 SYNC Item Menu Item Action and Description The system detects a customer defined value charge profile when the vehicle is within approximately 300 ft (91.4 m) of the GPS location registered for the profile. If the vehicle is close to more than one charge profile location, it chooses the closest.
Page 404 SYNC Estimated Charge Time Limits E231151 Item Menu Item Action and Description Battery This shows you the battery's current charge displayed as a percentage. A reading of 100% means the battery has a full charge. A reading of 0% indicates the battery has no plug-in energy left.
Page 405 SYNC Item Menu Item Action and Description Note: Some charging stations use lower voltage (208V), which result in longer charge times. 120V / Low Power is the estimated maximum charging time from the present high-voltage battery level to full charge (100%). This represents the longest amount of time you should expect the high-voltage battery to recharge under normal conditions.
Page 406 SYNC Menu Item Action and Description My GO Times Allows you to edit the GO Time and cabin conditioning temperature. GO Time 2 --:-- Indicates that you can add a GO Time to this slot. Note: If you set GO Time 2 to occur before GO Time 1, or if you set GO Time 1 to occur after an existing GO Time 2, the GO Times will automatically sort themselves and be displayed in the correct order.
Page 407 SYNC Value Charge Profiles screen by selecting the edit option in the bottom right hand corner of the Charge You can access the Value Charge Profile Settings screen. Menu Item Action and Description Default This displays the charging mode and off-peak times for your Default Value Charge profile.
Page 408: Power Flow
SYNC Menu Item Action and Description Weekday Finish Allows you to switch the time of your start and finish time. This setting is viewable in Weekend Finish 12-hour mode. 240V and 120V These buttons represent the voltage service that the default profile is using.
Page 409 SYNC Callout Item Description Power Flow This indicates which mode is active within the vehicle system. Menu Item Action and Description Status: Hybrid Drive The electric motor and gasoline engine are powering the vehicle. Status: Charging HV The hybrid system is Battery storing power in the high- voltage battery.
Page 410 SYNC Callout Item Description Other Includes all power usage from the low voltage accessories such as the climate control fan, head- lights and heated seats. The higher the power usage is from these accessories, the larger the circle around the node. This node illuminates anytime the vehicle is on since there is always some low level power in use.
Page 411 SYNC Callout Item Description Engine Represents the gasoline engine. It illuminates only when the gasoline engine is on. The higher the engine power is, the larger the circle around this node. Engine-to-Wheels Flow Shows the direction of the power flow between the engine and the wheels.
Page 412: Apps
SYNC Engine On due to Battery Charging The engine is on to charge the high-voltage battery. The vehicle returns to electric mode once the battery is charged. Low Use The engine is on to maintain engine oil quality. The vehicle returns to electric mode when low engine use mode is complete.
Page 413 Note: Make sure you have an active account for the app that you have downloaded. The connected device sends data to Ford Some apps will work automatically with no in the United States. The information is setup. Other apps will want you to configure...
Page 414 Speed, and/or Push notifications. You by SiriusXM Traffic and Travel Link. can enable all groups or none of them Note: Neither Sirius nor Ford is responsible during the initial app permissions prompts. for any errors or inaccuracies in the SiriusXM...
Page 415: Settings
SYNC Menu Item Action and Description Traffic on Route Touch these buttons to identify traffic incidents on your route, near your vehicle’s current location or near any of your favorite Traffic Nearby places, if programmed. Fuel Prices Touch this button to view fuel prices at stations close to your vehicle’s location or on an active navigation route.
Page 416 SYNC Sound Settings Speed Adjusts the amount the audio system volume increases with speed, Compensated or turns the feature off. Vol. Occupancy Mode Optimizes the sound based on the location of the listeners. Sound Settings Stereo Surround Your vehicle might not have all of these features. Media Player This button is available when a media device such as a Bluetooth Stereo or USB...
Page 417 SYNC Menu Item Action and Description Gracenote® Data- This allows you to view the version level of the Gracenote Database. base Info Device Informa- This allows you to view the manufacturer and model number of your tion media device. Update Media Erase the stored in media information in order to re-index.
Page 418 To check your phone’s website: compatibility, see your phone’s manual or visit the website. Website www.owner.ford.com Alternatively, to add a phone, select: www.syncmyride.ca Menu Item www.syncmaroute.ca Add Phone Once you have paired a device you can Then select: adjust the following options.
Page 419 SYNC Menu Item Action and Description Device Informa- Allows you to see phone and device information. tion Make Primary Allows you to select this device to be your preferred device. Delete Removes the selected device from the system. Menu Item Action and Description Manage Contacts You can then select:...
Page 420 SYNC Menu Item Action and Description Text Messaging You can then select: No Alert No sound plays when a message comes to your phone. (Silence) You can select one of the three available notification sounds. Voice Readout When enabled, a voice prompt alerts you when you receive a new message.
Page 421 SYNC Menu Item Action and Description FM HD Radio Activation of this feature allows you to listen to HD radio broadcasts. AM HD Radio (Dependent on current radio source, If Avail- able) Radio Text This feature is available when FM Radio is your active media source. Activate this feature to have the system display radio text.
Page 422 SYNC Route Preferences Menu Item Second Level Messages, Actions and Descriptions Route Preferences Then select any of the following: Preferred Route Choose to have the system display your chosen route type. Shortest Fastest Always Use ___ Bypass route selection in destination programming. The system only Route calculates one route based on your preferred route setting.
Page 423 Note: Not all Mobile Apps may be compatible with the system. You can enable the control of compatible Note: Standard data rates will apply. Ford mobile apps running on your Bluetooth or is not responsible for any additional charges USB device on SYNC 3. In order to enable...
Page 424 Note: Ford is not responsible or liable for General any damages or loss of privacy relating to usage of an app, or dissemination of any...
Page 425 SYNC Menu Item About Information pertaining to the system and its soft- ware. Software Licenses Documentation of the software license for the system. Master Reset Select to restore factory defaults. This erases all personal settings and personal data. Wi-Fi You can adjust the following: Menu Item Action and Description Wi-Fi...
Page 426 SYNC Door Keypad Code enter the five-digit factory set code. You can find this code on the owner's wallet Select this button to add or erase a card in the glove box or from your personal door keypad code. To add or authorized dealer.
Page 427 SYNC Display To make adjustments using the touchscreen, select: Menu Item Action and Description Brightness Make the screen display brighter or dimmer. Mode You can select: Auto The screen automatically switches between day and night modes based on the outside light level. The screen displays with a light background to enhance daytime viewing.
Page 428: Sync 3 Troubleshooting
United States: 1-800-392-3673 To check your cell phone's compatibility, Canada: 1-800-565-3673 visit the Ford website. To enable valet mode, enter your chosen PIN. The system then asks to confirm your Website PIN by reentering it. The system then locks.
Page 429 SYNC Cell phone issues Issue Possible cause Possible solution You must switch on your cell phone and the automatic phonebook download feature on SYNC 3. Try switching your cell phone off, resetting it or removing the battery, then try again. Make sure you allow SYNC 3 to retrieve contacts from your phone.
Page 430 SYNC Cell phone issues Issue Possible cause Possible solution • Press the blue circle to the right of the device named with your vehicle make and model to enter the next menu. • Turn Show Notifications on. • Disconnect then reconnect your iPhone from the SYNC 3 system to activate this settings update.
Page 431 SYNC USB and Bluetooth Stereo issues Issue Possible cause Possible solution Disconnect the device from SYNC 3. Try switching your device off, resetting it or removing the battery, then reconnect it to SYNC 3. Make sure you are using the manufacturer's Possible device malfunc- cable.
Page 432 SYNC USB and Bluetooth Stereo issues Issue Possible cause Possible solution The device needs to be Update media index. See Settings (page re-indexed. 412). The device has a lock Make sure your device is unlocked before screen enabled. connecting it to SYNC 3. Disconnect the device from SYNC 3.
Page 433 SYNC Wi-Fi Issues Issue Possible cause Possible solution Poor signal seen by SYNC 3 There may be an obstruction If the vehicle is equipped despite being near a between SYNC 3 and the with heated windshield, try hotspot. hotspot. positioning the vehicle so that the windshield is not facing the hotspot.
Page 434 AppLink. Also, some may have a "Ford SYNC" setting, so check the app's settings menu on the phone. Closing and restarting apps may help SYNC 3 find the...
Page 435 SYNC AppLink issues Issue Possible cause(s) Possible solution(s) then find the particular app and choose 'Force stop.' Do not forget to restart the app afterward, then select "Connect Mobile Apps" on SYNC 3. On an iPhone with iOS7+, to force close an app, double tap the home button then swipe up on the app to close it.
Page 436 3 to find. If the app has a I can only see some of the can use to connect. If you "Ford SYNC" setting, disable AppLink apps running on my have more AppLink apps on that setting in the app's...
Page 437 SYNC Voice command issues Issue Possible cause Possible solution You may be using the Review the media voice commands at the wrong voice commands. beginning of the media section. Say the song or artist name exactly as it is displayed on your device. For example, say "Play Artist Prince"...
Page 438 SYNC Voice command issues Issue Possible cause Possible solution The SYNC 3 voice control system is having SYNC 3 applies the phonetic pronunciation trouble recog- rules of the selected language to the names You may be saying the nizing foreign stored on your media player or USB flash foreign names using the tracks, artists,...
Page 439 5 seconds the screen will go black. Allow 1-2 minutes for the system reset to complete. You may then resume using the SYNC 3 system. For additional assistance with SYNC 3 troubleshooting please call or visit the Ford Website. Ford Support...
Page 440: Accessories
Web Address (Canada) • Bumper-mounted parking assist www.Accessories.Ford.ca system* . • Car covers. Ford Motor Company will repair or replace • Charge cord storage bag* . any properly authorized dealer-installed • Keyless entry keypad. Ford Original Accessory found to be defective in factory-supplied materials or •...
Page 441 Ford Licensed • If you or an authorized Ford dealer add Accessories, and does not design or test any non-Ford electrical or electronic these accessories to Ford Motor accessories or components to your Company engineering requirements.
Page 442: Ford Protect
If you bring your car into your dealer for Vehicle Limited Warranty coverage. When service, we’ll give you a loaner to use for you visit your Ford Dealer, Insist on Ford the day. Protect Extended Service Plans! Extended Rental Benefits...
Page 443 Ford Protect Extended This information is subject to change. For Service Plan specialists at 800-367-3377. more information; visit your local Ford of Ford Protect Extended Service Plan Canada dealer or www.ford.ca to find the P.O. Box 321067...
Page 444: Scheduled Maintenance
If you do not use Ford authorized parts they you sell or trade it. Keep all receipts for may not meet our specifications and completed maintenance with your vehicle.
Page 445 This interval may be up to two years or Additives and Chemicals 20000 miles (32000 kilometers). This owner's manual and the Ford When ENGINE OIL CHANGE DUE or OIL Workshop Manual list the recommended CHANGE REQUIRED appears in the additives and chemicals for your vehicle.
Page 446 Ford-approved flushing that also show signs of overheating or chemical. foreign material contamination immediately.
Page 447 Scheduled Maintenance Multi-point Inspection Check Every 12 Months (C-MAX Energi Plug-in Hybrid Only) In order to keep your vehicle running right, Inspect the engine oil filter for signs of it is important to have the systems on your damage such as rust, paint blistering, vehicle checked regularly.
Page 448: Normal Scheduled Maintenance
Scheduled Maintenance waste at the same time. NORMAL SCHEDULED MAINTENANCE This means you do not have to remember to change the oil on a mileage-based schedule. Your vehicle lets you know when Intelligent Oil-Life Monitor an oil change is due by displaying a Equipped) message in the information display.
Page 449 Scheduled Maintenance 1, 2 At every oil change interval as indicated by the information display. Inspect engine cooling system and motor/electronics cooling system strength and hoses. Inspect exhaust system and heat shields. Inspect half-shaft boots. Inspect steering linkage, ball joints, suspension and tie-rod ends. Inspect wheels and related components for abnormal noise, wear, looseness or drag.
Page 450: Special Operating Conditions Scheduled Maintenance
Scheduled Maintenance Perform the services shown in the SPECIAL OPERATING following tables when specified or within CONDITIONS SCHEDULED 3000 miles (4800 kilometers) of the MAINTENANCE message appearing in the information display prompting you to change your oil. If you operate your vehicle primarily in any •...
Page 451 1,900 mi (3,000 km). before the completion of your vehicle's useful life. Ford Motor Company, however, Engine Air Filter and Cabin Air Filter urges you to have all recommended Replacement...
Page 452: Scheduled Maintenance Record
Scheduled Maintenance SCHEDULED MAINTENANCE RECORD Dealer stamp Repair Order #: Distance: Engine hours (optional): Multi-point inspection (recommended): Signature: E146852 Dealer stamp Repair Order #: Distance: Engine hours (optional): Multi-point inspection (recommended): Signature: E146852 C-MAX Energi / C-MAX Hybrid (CCG) Canada/United States of America, enUSA, First Printing...
Page 453 Scheduled Maintenance Dealer stamp Repair Order #: Distance: Engine hours (optional): Multi-point inspection (recommended): Signature: E146852 Dealer stamp Repair Order #: Distance: Engine hours (optional): Multi-point inspection (recommended): Signature: E146852 C-MAX Energi / C-MAX Hybrid (CCG) Canada/United States of America, enUSA, First Printing...
Page 454 Scheduled Maintenance Dealer stamp Repair Order #: Distance: Engine hours (optional): Multi-point inspection (recommended): Signature: E146852 Dealer stamp Repair Order #: Distance: Engine hours (optional): Multi-point inspection (recommended): Signature: E146852 C-MAX Energi / C-MAX Hybrid (CCG) Canada/United States of America, enUSA, First Printing...
Page 455 Scheduled Maintenance Dealer stamp Repair Order #: Distance: Engine hours (optional): Multi-point inspection (recommended): Signature: E146852 Dealer stamp Repair Order #: Distance: Engine hours (optional): Multi-point inspection (recommended): Signature: E146852 C-MAX Energi / C-MAX Hybrid (CCG) Canada/United States of America, enUSA, First Printing...
Page 456 Scheduled Maintenance Dealer stamp Repair Order #: Distance: Engine hours (optional): Multi-point inspection (recommended): Signature: E146852 Dealer stamp Repair Order #: Distance: Engine hours (optional): Multi-point inspection (recommended): Signature: E146852 C-MAX Energi / C-MAX Hybrid (CCG) Canada/United States of America, enUSA, First Printing...
Page 457 Scheduled Maintenance Dealer stamp Repair Order #: Distance: Engine hours (optional): Multi-point inspection (recommended): Signature: E146852 Dealer stamp Repair Order #: Distance: Engine hours (optional): Multi-point inspection (recommended): Signature: E146852 C-MAX Energi / C-MAX Hybrid (CCG) Canada/United States of America, enUSA, First Printing...
Page 458 Scheduled Maintenance Dealer stamp Repair Order #: Distance: Engine hours (optional): Multi-point inspection (recommended): Signature: E146852 Dealer stamp Repair Order #: Distance: Engine hours (optional): Multi-point inspection (recommended): Signature: E146852 C-MAX Energi / C-MAX Hybrid (CCG) Canada/United States of America, enUSA, First Printing...
Page 459 Scheduled Maintenance Dealer stamp Repair Order #: Distance: Engine hours (optional): Multi-point inspection (recommended): Signature: E146852 Dealer stamp Repair Order #: Distance: Engine hours (optional): Multi-point inspection (recommended): Signature: E146852 C-MAX Energi / C-MAX Hybrid (CCG) Canada/United States of America, enUSA, First Printing...
Page 460 Scheduled Maintenance Dealer stamp Repair Order #: Distance: Engine hours (optional): Multi-point inspection (recommended): Signature: E146852 Dealer stamp Repair Order #: Distance: Engine hours (optional): Multi-point inspection (recommended): Signature: E146852 C-MAX Energi / C-MAX Hybrid (CCG) Canada/United States of America, enUSA, First Printing...
Page 461 Scheduled Maintenance Dealer stamp Repair Order #: Distance: Engine hours (optional): Multi-point inspection (recommended): Signature: E146852 Dealer stamp Repair Order #: Distance: Engine hours (optional): Multi-point inspection (recommended): Signature: E146852 C-MAX Energi / C-MAX Hybrid (CCG) Canada/United States of America, enUSA, First Printing...
Page 462: Appendices
COMPANY nor its suppliers shall be include software licensed or owned by liable for any damages arising out of Ford Motor Company and its affiliates errors in the speech recognition ("FORD MOTOR COMPANY"). Those process. It is your responsibility to...
Page 463 • Single EULA: The end user • Additional Software/Services: The documentation for the DEVICES and SOFTWARE may permit FORD MOTOR related systems and services may COMPANY, third party software and contain multiple EULAs, such as service suppliers, its affiliates and/or...
Page 464 DEVICES. electronic form, you may print one copy of UPGRADES AND RECOVERY MEDIA: such electronic documentation. If the SOFTWARE is provided by FORD EXPORT RESTRICTIONS: You MOTOR COMPANY separate from the acknowledge that the SOFTWARE is DEVICES on media such as a ROM chip, subject to U.S.
Page 465 Should you have any questions concerning are driving. Pull over in a safe and legal this EULA, or if you desire to contact FORD manner before attempting to access a MOTOR COMPANY for any other reason,...
Page 466 Appendices substitute for your personal judgment. Your Responsibilities and Assumptions of Any route suggestions made by this Risk system should never replace any local • You agree to each of the following:(a) traffic regulations or your personal Any use of the SOFTWARE while judgment or knowledge of safe driving driving an automobile or other vehicle practices.
Page 467 "AS IS" AND “AS AVAILABLE”, WITH ALL COMPANY SHALL BE FOUND IN THE FAULTS AND WITHOUT WARRANTY OF WARRANTY INFORMATION INCLUDING ANY KIND, AND FORD MOTOR COMPANY WITH YOUR OWNER GUIDE. TO THE HEREBY DISCLAIMS ALL WARRANTIES EXTENT THAT THERE IS ANY CONFLICT...
Page 468 Consumer-Related Disputes will also litigate any dispute in small claims court apply. To commence arbitration, submit a in your county of residence or FORD Commercial Arbitration Rules Demand for MOTOR COMPANY’S principal place of Arbitration form to the AAA. You may...
Page 469 AAA’s and arbitrator’s fees and court (Section c) or in arbitration (Section expenses. If you reject FORD MOTOR d). The one-year period begins when the COMPANY’S last written settlement claim or dispute first could be filed. If such...
Page 470 Appendices 1. Safe and Lawful Use 2. Account Information You acknowledge that devoting attention You agree: (a) when registering the to the TeleNav Software may pose a risk TeleNav Software, to provide TeleNav with of injury or death to you and others in true, accurate, current, and complete situations that otherwise require your information about yourself, and (b) to...
Page 471 Appendices distribute, sublicense or otherwise is dependent on the accuracy of transfer the TeleNav Software to navigation, as the maps or functionality others, except as part of your of the TeleNav Software are not permanent transfer of the TeleNav intended to support such high risk Software;...
Page 472 Appendices REASON WHATSOEVER (INCLUDING, to the exclusive jurisdiction of the WITHOUT LIMITATION, ALL DAMAGES courts of the County of Santa Clara, REFERENCED HEREIN AND ALL California. The United Nations DIRECT OR GENERAL DAMAGES IN Convention on Contracts for the CONTRACT, TORT (INCLUDING International Sale of Goods shall not NEGLIGENCE) OR OTHERWISE), THE apply.
Page 473 Appendices conferred by implication, statute, inducement, estoppel or otherwise, and The headings in this Agreement are for TeleNav and its suppliers and licensors convenience of reference only, will not be hereby reserve all of their respective rights deemed to be a part of this Agreement, other than the licenses explicitly granted and will not be referred to in connection in this Agreement.
Page 474 Appendices HERE holds a non-exclusive license from Restrictions. Except where you have been the United States Postal Service® to specifically licensed to do so by Telenav, publish and sell ZIP+4® information. and without limiting the preceding paragraph, you may not use this Data (a) ©United States Postal Service®...
Page 475 Appendices PARTICULAR PURPOSE OR export laws, rules or regulations prohibit NON-INFRINGEMENT. Some States, HERE from complying with any of its Territories and Countries do not allow obligations hereunder to deliver or certain warranty exclusions, so to that distribute Data, such failure shall be extent the above exclusion may not apply excused and shall not constitute a breach to you.
Page 476 Appendices B. Canada Data. The following provi- NOTICE OF USE sions apply to the Data for Canada, CONTRACTOR (MANUFACTURER/ which may include or reflect data from SUPPLIER) NAME: HERE third party licensors (“Third Party Data”), including Her Majesty the Queen CONTRACTOR (MANUFACTURER/ in Right of Canada (“Her Majesty”), SUPPLIER) ADDRESS: c/o Nokia, 425...
Page 477 Appendices 2. Copyright Notice: In connection with either express or implied, arising by each copy of all or any portion of the law or otherwise, including but not Data for the Territory of Canada, Client limited to, effectiveness, complete- shall affix in a conspicuous manner the ness, accuracy or fitness for a following copyright notice on at least particular purpose.
Page 478 Appendices A. Third Party Notices. Any and all copies II. Mexico. The following provision applies of the Data and/or packaging relating to the Data for Mexico, which includes thereto shall include the respective Third certain data from the Instituto Nacional Party Notices set forth below and used de Estadística y Geografía (“INEGI”): as described below corresponding to...
Page 479 Appendices is conditioned on Client’s obtaining prior V. Europe Territory written consent from Kartografie a.s.; (c) such license for selling or distributing A. Use of Certain Traffic Codes in Europe with respect to Data for the Territory of Switzerland is conditioned on Client’s 1.
Page 480 Appendices Austria “© Bundesamt für Eich- Spain “Información geográfica und Vermessungswesen” propiedad del CNIG” Croatia Sweden “Based upon electronic Cyprus, data © National Land Estonia, Survey Sweden.” Latvia, Switzerland “Topografische Lithuania, Grundlage: © Bundesamt Moldova, für Landestopographie. Poland, Slovenia E. Respective Country Distribution. Client and/or acknowledges that HERE has not Ukraine...
Page 481 Appendices with or in communication with any Product incorporates data which is © positioning devices or any mobile or 20XX Telstra Corporation Limited, GM wireless-connected electronic or computer Holden Limited, Intelematics Australia devices, including without limitation Pty Ltd and Continental Pty Ltd. cellular phones, palmtop and handheld B.
Page 482 Appendices No Other Warranty: Export Control EXCEPT FOR THE LMITED WARRANTY You agree not to export to anywhere any SET FORTH ABOVE AND TO THE EXTENT part of the Data provided to you or any PERMITTED BY APPLICABLE LAW, NAV2 direct product thereof except in AND ITS LICENSORS (INCLUDING THEIR compliance with, and with all licenses and...
Page 483 Appendices 2000-2007 Gracenote. Gracenote or any Gracenote Data (except in a Tag Software, copyright © 2000-2007 associated with a music file) to any third Gracenote. This product and service may party. YOU AGREE NOT TO USE OR practice one or more of the following U.S. EXPLOIT GRACENOTE CONTENT, Patents 5,987,525;...
Page 484 Appendices GRACENOTE SERVERS OR GRACENOTE (1) This device may not cause harmful CONTENT. GRACENOTE COLLECTIVELY interference, and AND SEPARATELY RESERVE THE RIGHT (2) this device must accept any TO DELETE DATA AND/OR CONTENT interference received, including FROM THE COMPANIES' RESPECTIVE interference that may cause undesired SERVERS OR, IN THE CASE OF operation.
Page 485 Appendices We will use reasonable endeavours to provide the SUNA Traffic Channel 24 hours Website a day, 365 days a year. The SUNA Traffic www.sunatraffic.com.au/termsandcon- Channel may occasionally be unavailable ditions/ for technical reasons or for planned maintenance. We will try to perform maintenance at times when congestion is 2.
Page 486 Appendices WARNING Driving while distracted can result in loss of vehicle control, crash and injury. We strongly recommend that you use extreme caution when using any device that may take your focus off the road. Your primary responsibility is the safe operation of your vehicle.
Page 487 C-MAX Energi / C-MAX Hybrid (CCG) Canada/United States of America, enUSA, First Printing...
Page 488 Index Headlamps On Warning Chime.......91 Key in Ignition Warning Chime......91 Keyless Warning Alert .........91 Parking Brake On Warning Chime....91 See: Climate Control.........109 Audio Control..........68 About This Manual...........7 Seek, Next or Previous........69 Audio System..........289 See: Brakes............162 General Information.........289 ABS driving hints Audio Unit - Vehicles With: AM/FM/CD/ See: Hints on Driving With Anti-Lock Satellite Radio...........298...
Page 489 Index Body Styling Kits..........254 Charging..............156 Bonnet Lock Charging Equipment..........153 See: Opening and Closing the Hood...222 Disconnecting the Charging Coupler..158 Booster Seats..........25 Locking the Charging Coupler......157 Types of Booster Seats........26 Waiting to Charge..........157 Brake Fluid Check........232 Checking MyKey System Status....55 Brakes...............162 MyKey Distance............55 General Information..........162 Number of Admin Keys........55...
Page 490 Index Collision, Damage or Fire Event....201 Guidance for Ford Motor Company Electric and Hybrid-Electric Vehicles Equipped Economical Driving........194 With High Voltage Batteries......201 EcoSelect............139 Coolant Check Electric Vehicle Information....389 See: Engine Coolant Check......228 Charge Settings...........391 Crash Sensors and Airbag Indicator..45 Power Flow............405 Creating a MyKey..........53...
Page 491 Ford Credit............11 Opening the Windows........79 US Only..............11 Ford Protect...........439 Ford Protect Extended Service Plan (CANADA ONLY)..........440 Handbrake Ford Protect Extended Service Plans (U.S. See: Parking Brake..........163 Only)..............439 Hazard Warning Flashers......198 Front Fog Lamps..........76 Headlamp Adjusting Front Parking Aid..........169 See: Adjusting the Headlamps.....236 Front Passenger Sensing System....40...
Page 492 Index Using Hill Start Assist........164 Maintenance............105 Hints on Controlling the Interior MyKey..............106 Climate............111 Park Aid..............106 Cooling the Interior Quickly......112 Park Brake..............107 Defrosting and Defogging the Windows Power Steering............107 Quickly..............112 Remote Start............107 General Hints............111 Tire Pressure Monitoring System....107 Heating the Interior Quickly......112 Transmission............108 Installing Child Restraints......19 Recommended Settings for Cooling ...112...
Page 493 Index Load Limit............187 Special Loading Instructions for Owners of Pick-up Trucks and Utility-type Navigation............380 Vehicles..............191 cityseeker.............388 Vehicle Loading - with and without a Destination Mode..........383 Trailer..............187 Map Mode............380 Locking and Unlocking.........57 Navigation Map Updates.......389 Activating Intelligent Access ......58 Navigation Menu..........386 Autolock..............59 SiriusXM Traffic and Travel Link....389 Battery Saver............60...
Page 494 Index Receiving Calls............378 Remote Control..........47 Smartphone Connectivity......379 Car Finder..............49 Text Messaging...........379 Integrated Keyhead Transmitters ....47 Plug-In Hybrid Vehicle Operation...137 Intelligent Access Key........48 ECO Cruise............138 Remote Start (If Equipped)......50 EV Modes...............137 Replacing the Battery.........48 Fuel Freshness.............139 Sounding a Panic Alarm........50 Remote Start...........113 Low Engine Use...........139 Plug-in Power Mode and Hybrid Automatic Settings..........113...
Page 495 Index Satellite Radio..........303 Speed Control Satellite Radio Electronic Serial Number See: Cruise Control..........177 Stability Control..........166 (ESN)..............304 Satellite Radio Reception Factors....303 Principle of Operation........166 Starter Switch SIRIUS® Satellite Radio Service....303 Troubleshooting..........304 See: Ignition Switch...........129 Scheduled Maintenance Record...449 Starting a Gasoline Engine.......130 Scheduled Maintenance......441 Guarding Against Exhaust Fumes....132 Seatbelt Extension........36...
Page 496 Index The Better Business Bureau (BBB) Auto Line Program (U.S. Only)......206 Tire Care............261 Under Hood Overview - Hybrid Electric Glossary of Tire Terminology......263 Vehicle (HEV)..........223 Information About Uniform Tire Quality Under Hood Overview - Plug-In Hybrid Grading..............261 Electric Vehicle (PHEV)......225 Information Contained on the Tire Unique Driving Characteristics....135 Sidewall............264...
Page 497 Index Using the Information Display EcoSelect..............88 Controls.............165 Engine and Motor Coolant Using Voice Recognition......308 Temperature.............88 Audio Voice Commands.........359 Engine Oil..............89 Initiating a Voice Session.......308 EV Later..............89 Mobile App Voice Commands......362 EV Now..............89 Navigation Voice Commands......361 Fasten Seatbelt............89 Phone Voice Commands.......360 Front Airbag............89 SiriusXM Traffic and Travel Link Voice Front Fog Lamps..........89...

This manual is also suitable for:

C-max energi 2017

Ford c-max hybrid 2017 Owner's Manual

Introduction

Environment

At a Glance

Child Safety

Seatbelts

Personal Safety System?

Supplementary Restraints System

Keys and Remote Controls

Mykey

Doors and Locks

Security

Steering Wheel

Wipers and Washers

Lighting

Windows and Mirrors

Instrument Cluster

Information Displays

Climate Control

Seats

Universal Garage Door

Auxiliary Power Points

Storage Compartments

Starting and Stopping the Engine

Unique Driving Characteristics

Fuel and Refueling

High Voltage Battery

Transmission

Brakes

Traction Control

Stability Control

Parking Aids

Cruise Control

Driving Aids

Load Carrying

Towing

Driving Hints

Roadside Emergencies

Customer Assistance

Fuses

Maintenance

Vehicle Care

Wheels and Tires

Capacities and Specifications

Audio System

Sync

Sync™ 3

Accessories

Ford Protect

Scheduled Maintenance

Appendices

Quick Links

Troubleshooting

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Summary of Contents for Ford c-max hybrid 2017