Troubleshooting Ldap - HP FlexNetwork 10500 Series Security Configuration Manual

Troubleshooting LDAP

Symptom
User authentication fails.
Analysis
Possible reasons include:
•
A communication failure exists between the NAS and the LDAP server.
•
The LDAP server IP address or port number configured on the NAS is not correct.
•
The username is not in the userid@isp-name format, or the ISP domain is not correctly
configured on the NAS.
•
The user is not configured on the LDAP server.
•
The password entered by the user is incorrect.
•
The administrator DN or password is not configured.
•
Some user attributes (for example, the username attribute) configured on the NAS are not
consistent with those configured on the server.
•
No user search base DN is specified for the LDAP scheme.
Solution
To resolve the problem:
1. Check the following items:
The NAS and the LDAP server can ping each other.
The IP address and port number of the LDAP server configured on the NAS match those of
the server.
The username is in the correct format and the ISP domain for the user authentication is
correctly configured on the NAS.
The user is configured on the LDAP server.
The correct password is entered.
The administrator DN and the administrator password are correctly configured.
The user attributes (for example, the username attribute) configured on the NAS are
consistent with those configured on the LDAP server.
The user search base DN for authentication is specified.
2. If the problem persists, contact Hewlett Packard Enterprise Support.
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