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Warranty and After Sales
Services
Warranty
･
The terminal comes with a year's warranty starting from the date of
purchase.
･
SIM ejector is not covered by the cost-free repair warranty.
･
SIM ejector is a sample. See Inquiries About Samples for samples.
･
Specifications or outer appearance of the terminal including the
accessories are subject to change for improvement without prior
notice.
･
Data saved in the Contacts etc. may be changed/lost due to the
trouble/repairs or handling of the terminal. DOCOMO recommends
making a copy of the phonebook data etc., in case.
* You can save the phonebook data in a microSD card inserted to
the terminal.
* Data such as phonebook entries can be backed up by using
docomo cloud.
Free repair service provisions
■
a
In case the product has a malfunction under normal-use
conditions in line with the directions given in the instruction manual
etc., it will be repaired free of charge on the condition that the
warranty period has not expired. (In some cases, the product may
be replaced with the substitute.)
b
Even if the warranty period has not expired, a fee will be charged
for repair under the following circumstances.
1. The malfunction or damage is due to modification (including
alteration of software) of the product.
2. The malfunction or damage is due to damage of the terminal
body, display, external connection jack, etc. caused by being
dropped or subjected to an external pressure, or the malfunction
or damage is due to breakdown or deformation of the internal
circuit board of the terminal.
3. The malfunction or damage is due to fire, pollution, abnormal
voltage, earthquake, thunder, wind and flood damage or other
natural disaster, etc.
4. The malfunction or damage is due to connected devices other
than specified or consumable items.
5. The malfunction or damage is due to water infiltration, wetting
is detected by the wetting detectable sticker of the terminal, signs
of submergence or water stain is found, or corrosion by
condensation is found.
6. The product has been repaired by other than a repair counter
specified by DOCOMO.
c
This warranty is valid only in Japan.
d
This warranty guarantees repair free of charge during the period
and under the conditions specified on this warranty card. Thus this
warranty does not limit the legal rights of the owner.
e
If several malfunctions are detected on the terminal, all of
malfunctions will be repaired because the quality of the product
cannot be guaranteed by a partial repair. In that case, repair may
be out of the warranty of free charge repair.
f
The software of the terminal is updated to the latest one when
operation confirmation test is performed without regard to repair.
g
Please find repaired part and repair date on the repair report that
is handed over upon completion of repair.
<Sales>
NTT DOCOMO, INC.
11-1, Nagata-cho 2-chome, Chiyoda-ku, Tokyo
129
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