Using Multiple Call Appearances - Polycom SOUNDPOINT IP SIP 3.2.1 User Manual

Using Multiple Call Appearances

8. Enter your password and press the Login soft key.
9. Press repeatedly to return to the idle display.
To log out of the ACD:
1. Press
2. Select Features > ACD Login/Logout...
3. Select Logout.
4. Press repeatedly to return to the idle display.
To set ACD agent availability:
1. Press
2. Select Features > ACD Agent Availabilit...
3. Use and
settings.
4. Press to select the setting.
5. Press repeatedly to return to the idle display.
Repeat steps 1 to 5 to manually set the ACD agent to unavailable.
Each line on the phone can be configured to have one or more call
appearances. More than one call appearances is useful if there is an active call
and an incoming call arrives.
Using the Advanced Features of Your SoundPoint IP 32x/33x Phone
.
.
to switch between Available and Unavailable
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