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User Guide for the SoundPoint IP 32x/33x Desktop Phone
4 - 2
When ACD is enabled on your phone, the line icon
default setting. No calls will be directed to your phone.
After you log in (refer to
You are now considered available and calls will be directed to your phone.
After you end a call, the line icon alternates between
showing you are now unavailable. You must set yourself to available for calls
to be directed to you again (refer to
To log into the ACD:
1. Press
2. Select Features > ACD Login/Logout...
3. Select Login.
4. Press
.
5. Enter your user ID and press the Login soft key.
6. Press
to display the next field.
7. Press
.
To log into the
ACD:), the line icon changes to
To set ACD agent
.
appears. This is the
and
availability:)
.
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