Multiple Call Appearances; Way Conference - Polycom SoundPoint IP Series Manual

Multiple Call Appearances

All user lines can handle multiple calls. This means that if you are on a call and another
call arrives you can deal with the new caller while keeping the other person on hold.
When you are on a call, the phone will sound a tone in and display the name or
extension number of the new caller. You then have the option of accepting, rejecting or
ignoring the second call. If you don't take the call, the caller will be passed to voicemail.
Receive a Second Call
When you are on a call and a second call comes in:
1. Press the Hold button to place the current conversation on hold.
2. Press the Answer soft key to answer the second call – alternatively, you can
press Reject to ignore the call and have it forward to you voicemail.
Note: If you are using a two line display phone simply press the Answer soft
key to answer the second call and place the first on hold. When you hang up
from the second call, press Resume to return to the original call.
Make a Second Call
If you are on a call and need to make a second call:
1. Press the Hold soft key to place the current party on hold.
2. Press the New Call soft key.
3. When you hear the dial tone, enter the destination number and press the Send
soft key.
4. When you have disconnected from the second party, press the Resume soft
key to reconnect with the original call.
Note: On a two-line phone press Hold button, rather than a soft key to place
the first call on hold, then press the New Call soft key to dial the second party.

3-Way Conference

Your Polycom phone is capable of initiating a 3-way conference call with 2 other
extensions – note that this is not the same as the SCS conferencing service.
To start a conference:
1. Dial the first participant as a normal phone call.