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Using the Advanced Features of Your
SoundPoint IP 32x/33x Phone
SIP-B Automatic Call Distribution
Note
This chapter provides operating instructions for the advanced features of the
SoundPoint IP 32x/33x phone. This chapter contains instructions on:
•
SIP-B Automatic Call Distribution
•
Using Multiple Call Appearances
•
Using Buddy Lists
•
Restarting Your Phone
To customize your phone, refer to
Phone
on page 2-1. To read about the phone's basic features, refer to
Basic Features of Your SoundPoint IP 32x/33x Phone
If you require additional information or assistance with your new phone,
contact your system administrator.
ACD is not available on all call servers. For more information, contact your system
administrator.
Automatic call distribution (ACD) systems allow companies that handle a lot
of incoming phone calls to direct them to a person who is able to talk at the
earliest opportunity.
The SoundPoint IP 32x/33x phone allows:
•
ACD login and logout
•
ACD agent available and unavailable
Customizing Your SoundPoint IP 32x/33x
on page 3-1.
4
Using the
4 - 1
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