4: Storagetek Service; Drive Replacement; Customer Support Services - StorageTek L180 Operator's Manual

StorageTek Service
This chapter describes what to do if problems occur with the L180 Tape Library.
In some cases, you might be able to correct the problem. In other cases, you
must contact your service provider to correct the problem.
Notes:
• Refer to
by a cartridge.
• Refer to your drive publications for additional information when the
problem is caused by a tape drive.
Most of the time, a fault symptom code (FSC) appears on the library operator
panel display. Write down the FSC information and give the information to your
service representative or to the staff at Customer Support Services (CSS).

Drive Replacement

If your contract provides for the StorageTek Interactive Maintenance
Agreement, you might be able to replace tape drives.
CAUTION:
Potential equipment damage: Only trained and certified personnel may
replace drives.
After you are certified, you may order replacement drives. For instructions on
how to replace drives, consult the documentation that accompanies the drive.
Contact your StorageTek representative for training information.

Customer Support Services

Customer Support Services (CSS) and the Customer Resource Center (CRC) is
available 24 hours a day, seven days a week, to customers with StorageTek
maintenance contracts and to StorageTek employees. You can find additional
information about the CSS on StorageTek's external web site at:
http://storagetek.com/servsupport
95895
Appendix A, "Cartridge Information"
Ninth Edition
when the problem is caused
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