What Can I Do If The Images I Receive From Friends In Wechat Are Unclear; Why Doesn't The Wechat Step Counter Update In Real-Time; Why Do Sights I Published In My Moments Have Sound, But Sights In My Conversation History Do Not Have Sound; Why Can't I Sometimes Download Pictures Sent From A Wechat Friend Or In A Group - Huawei Mate 8 Frequently Asked Questions Manual

Huawei Mate 8 Smartphone Feature FAQs
Huawei Mate 8 Smartphone Feature FAQs
4.1.2 What can I do if the images I receive from friends in WeChat
are unclear?
This problem may be caused by the following reasons:
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4.1.3 Why doesn't the WeChat step counter update in real-time?

Presently, the WeChat step counter does not update in real-time.
If you want to view real-time data, please stop following the WeChat fitness public account
and then follow it again. Then, touch the WeChat fitness ranking list.
4.1.4 Why do sights I published in my Moments have sound, but
sights in my conversation history do not have sound?
According to the way the WeChat application is designed, playing sights in Moments is
considered video mode, but the playing mode in individual contacts' albums and in the
conversation history is considered a preview and so WeChat does not play sounds. This is part
of WeChat's design and is not a problem with your phone.
If your phone is connected to a Bluetooth headset or other audio device, the sound may come
from the headset or other external device.
4.1.5 Why can't I sometimes download pictures sent from a
WeChat friend or in a group?
The WeChat server clears picture caches regularly. Therefore, pictures from WeChat chat
records or Moments will expire.
If the picture caches are cleared, only thumbnails from chat records are available and they
cannot be opened or downloaded.
If you want to save pictures, it is suggested that you download them before they expire.
Issue 01 (2016-01-27)
The original image may be unclear.
WeChat compresses images when sending. If the original image is not very clear, then
after being compressed the resulting image will also not be clear.
The WeChat application determines the quality of the image according to the network
quality.
− If the network quality is not good (like 2G or slower or 3G/4G with a poor
connection) and you receive an unclear image, a clearer image will only be
downloaded if you touch to open the image or view the original image.
− If your network quality is good (like 3G, 4G, or Wi-Fi), WeChat will automatically
download a clearer image. You may notice that an unclear image sometimes quickly
changes to a clear one.
− If you are on a 4G or Wi-Fi network and a clear image is still not downloaded
automatically, this may be because the network is not stable and the WeChat
application mistakenly determined the network quality to be poor.
If you send an image internationally, WeChat may compress the image even more and
the image may be even less clear when received. When compared to images sent locally,
the difference in clarity may be about 1/3.
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