Calls And Contacts; Why Does The Screen Turn Off When I Put My Phone Near My Ear? Why Is The Screen Still Off After I Move My Phone Away; What Can I Do If The Call Volume Is Small Or The Call Sound Is Unclear; How Do I Clear Call Log - Huawei Y336-A1 Faq

HUAWEI Ascend Mate2 Smart Phone
FAQ
5.1 Why does the screen turn off when I put my phone
near my ear? Why is the screen still off after I move my
phone away?
Your phone has a proximity sensor that's installed near the earpiece.
When your ear or other object triggers the proximity sensor, the screen automatically turns off.
The screen turns back on when the object blocking the proximity sensor is moved away.
If the screen is still off after you move your phone away from your ear, make sure the upper
part of the screen is not blocked by another object.
5.2 What can I do if the call volume is small or the call
sound is unclear?
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Restart your phone or back up important data and restore your phone to its factory settings.
If the problem persists, contact Huawei technical support or take your phone to an Huawei
authorized service center.

5.3 How do I Clear call log?

Step 1 On the dialer, touch
Issue 01 (2014-05-19)
Make calls in places with good reception.
When you are holding the phone, make sure the earpiece is aligned with your ear.
Do not block the microphone with your finger or other object.
Speak to the microphone within 10 cm away.
Use the Huawei original headset for calls. Other headsets may not be compatible with
your phone.
During the call, press the volume up button to increase the call volume.
Make calls in a quiet environment.
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Calls and contacts

> Delete call log.
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