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Appendix B: Technical Support
Promise Technical Support provides several support options for Promise users
to access information and updates. We encourage you to use one of our
electronic services, which provide product information updates for the most
efficient service and support.
If you decide to contact us, please have the following information available:
•
Product model and serial number
•
BIOS and driver version numbers
•
A description of the problem / situation
System configuration information, including: motherboard and CPU type,
•
hard drive model(s), IDE/ATAPI drives & devices, and other controllers.
Technical Support Services
TM
Promise Online
USA Tech Support Center
E-mail Support
Fax Technical Support
Phone Technical Support
If you wish to write us for
support:
Web Site
http://www.promise.com
(tech documents, drivers, utilities, etc.)
support@promise.com
(408) 228-6401
Attention: Technical Support
(408) 228-6402
7:30-5:00pm M-F Pacific Standard Time
Promise Technology, Inc.
Attn: Technical Support
1745 McCandless Drive
Milpitas, CA 95035, USA
67
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