Common Problems And Solutions - Proxim Harmony 8569 User Manual

Troubleshooting

Common Problems and Solutions

The Harmony 802.11a Access Point
does not automatically register
with a Harmony AP Controller.
My 802.11a client adapter will not
associate with the Harmony
802.11a Access Point.
The Status LED is amber.
Symptom/Question Possible Solution/Answer
• Confirm that the Link LED is on. If the LED
is not on, check your connection to the local
Ethernet network. Also, try another Ethernet
cable.
• Try repowering the unit. The Access Point
will try to contact an AP Controller during
boot-up. If you are using the external AC
power supply, you should connect the AP to
the Ethernet network before turning on the
unit.
• Upgrade the AP Controller's firmware if it
does not have version 2.0 or greater
installed.
• Try to manually add the Access Point as
described in the Harmony Access Point
Controller User's Guide.
• Confirm that the 802.11a client adapter is
in range of the Access Point.
• Confirm that the client adapter is
operating in Infrastructure mode.
• Confirm that the Access Point and client
adapter have the same SSID.
• Confirm that the Access Point and client
adapter have the same security settings.
• Confirm that the Access Point is partnered
with an AP Controller.
• The Status LED will turn solid amber if the
unit is initializing or has successfully
initialized but could not find an AP
Controller to partner with.
• The Status LED will blink amber if the
Access Point requires new firmware. Try
upgrading the Access Point's firmware using
the Harmony System's Upgrade option.
Refer to the Harmony AP Controller User's
Guide for details.
30