Common Problems And Solutions - Proxim Harmony User Manual

Troubleshooting

Common Problems and Solutions

The Harmony 802.11a Access Point
does not automatically register with
a Harmony AP Controller.
My 802.11 a CardBus Card will not
associate with the Harmony 802.11a
Access Point.
The Status LED is amber.
The throughput seems slow.
My office has an existing 802.11b
network. Is the Harmony 802.11a
CardBus Card compatible?
Table 2: Troubleshooting steps
Problem Solution
Confirm that the Link LED is on. If the LED is not
on, check your connection to the local Ethernet
network. Try another Ethernet cable.
Try repowering the unit. The Access Point will
try to contact an AP Controller during boot-up.
If you are using the external AC power supply,
you should connect the AP to the Ethernet
network before turning on the unit.
Try to manually add the Access Point as
described in the Harmony Access Point
Controller User's Guide.
Make sure the CardBus Card is in range.
Confirm that the Access Point and CardBus
Card have the same SSID.
Confirm that the Access Point and CardBus
Card have the same Encryption settings, if
enabled.
Confirm that the Access Point is partnered with
an AP Controller.
The Status LED will turn solid amber if the unit
is initializing or has successfully initialized but
could not find an AP Controller to partner with.
The Status LED will blink amber if the Access
Point requires new firmware. Check Proxim's
Web site at http://www.proxim.com/support/.
Verify that your Access Point's wireless antenna
is not blocked by metal or other obstacles.
Add another Access Point to the network.
No. 802.11a devices are not compatible with
802.11b devices.
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