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Solving Problems
Reinstall the sound (audio) driver —
Run the Misc. PCI Devices diagnostic test —
complete successfully, the controller is functioning properly.
If the problem persists, or if the tests do not complete successfully,
For Windows 2000 only, ensure that digital audio for the CD drive is enabled —
1. Click the Start button, point to Settings, and then click Control Panel.
2. Double-click the System icon.
3. Click the Hardware tab.
4. Click Device Manager.
5. Double-click DVD/CD-ROM drives.
6. Double-click the name of the drive.
7. On the drive Properties screen, click the Properties tab.
8. Click the box near the bottom of the screen to enable digital audio for your CD or DVD
drive.
Printer Problems
Fill out the
Diagnostics Checklist
Check the printer cable connections —
the computer.
Check the printer cable —
1. Shut down the computer and turn off the printer.
2. Swap the printer cable with a cable that you know is working.
3. Turn on the printer and computer, and try again to print.
4. If you print successfully,
Test the electrical outlet —
another device, such as a lamp.
Ensure that the printer is turned on —
Verify that Windows recognizes the printer —
Windows XP
1. Click the Start button and click Control Panel.
2. Click Printers and Other Hardware.
3. Click View installed printers or fax printers. If the printer model is listed, right-click
the printer icon.
4. Click Properties and click the Ports tab. Ensure that the Print to the following port
(s): setting is LPT1 (Printer Port).
Windows 2000
1. Click the Start button, point to Settings, and then click Printers.
If the printer model is listed, right-click the printer icon.
file://C:\Documents%20and%20Settings\rpaxman\Local%20Settings\Temp\~hhB694.htm
See
"Reinstalling
See
"Using the Dell
as you perform the various checks.
Ensure that the printer cable is properly connected to
contact Dell
for assistance in obtaining a new printer cable.
Ensure that the electrical outlet is working by testing it with
See the documentation supplied with the printer.
Software."
Diagnostics." If the tests
contact
Dell.
Page 8 of 17
9/19/2003
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